Heath Moser 804.704.2887 [email protected]

Web developer/ScrumMaster seeking an opportunity to bring 15+ years of leadership, QA, programming, design and marketing experience to a collaborative work environment.

Profile · Ability to translate business requirements and wireframes into clean websites using UI/UX guiding principles · Uses the latest techniques to ensure web servers have a high availability rate, are redundant and scalable · Demonstrates people management skills by leading, coaching, managing conflict, delegating and enforcing policies · Proven organizational skills: handles details, coordinates tasks and manages projects effectively and meets deadlines · Self directed, self-motivated, works well with others, motivates others and accepts responsibility · Solid communication skills: writes clearly, speaks effectively, listens attentively and leads group dis- cussions

Technical · Mac/Win OS, Microsoft Office and iWork · Adobe CC Photoshop/Illustrator/InDesign/Animate/Acrobat Pro and Web Designer · HTML5, CSS3, SASS, JavaScript, Bootstrap · , SourceTree, Beanstalk, Git and FTP Clients · MAMP, Terminal, npm, Node.js, Gulp and Bower · Rackspace, AWS, LAMP Stack and NGINX · Ubuntu, CentOS, Webmin/Virtualmin, cPanel and Plesk · WordPress, Expression Engine, MODx and MailChimp · /Web Master Tools/Lighthouse and Sitespeed.io · Google Analytics/AdWords/Tag Manager

Experience

2003 - Present Web Designer/Front-End Developer | Freelance Gather business requirements and translate them into dynamic websites. Responsibilities include design, development, deployment, maintenance and SEO.

· As the lead developer and UI/UX designer, I successfully launched several small business and micro websites using LAMP Stack. Examples: boomersbouncers.com, shockoeshowdown.com and pawnkings.com. · Developed an employee CIGNA calculator for HR using HTML, CSS and jQuery. · Converted parcellwebb.com to a fully responsive website.

2016 - Present Web Developer/IT | Ross Publishing Responsible for the development and maintenance of three core business websites and several client fac- ing websites. Managing IT services to 30+ employees.

· Defined and Implemented an integrated development environment using MAMP, LAMP Stack, Node.js, Gulp, Sublime Text, SourceTree and Beanstalk. · Redesigned and developed one of the businesses core websites, boomermagazine.com. The web- site was built on WordPress using Bootstrap and SASS. · Assessed slow response times of company and client managed websites, reported findings and built a business case to migrate web services to AWS. · Identified an opportunity to significantly improve the companies communication, collaboration and central management of users by migrating email services from Rackspace to G Suite. · Troubleshot sporadic network failures resulting in the installation of a business class network router while also upgrading the wireless network.

2010 - 2016 ITS Applications/Technical Services Manager | The Martin Agency Responsible for identifying and implementing business solutions to help improve business workflows. Managed a small team of developers to build in-house applications and off-the-shelf ap- plications.

· Served as the project manager and the UI/UX designer to rebuild the corporate intranet. Using WordPress we were able to reduce our development time and realign the user experience to match the growing needs of the business. · Designed, developed and deployed outbound email campaigns for the Walmart Smart Network using MailChimp. · Gathered business requirements and helped build a client financial dashboard website utilizing Ac- tive Directory, LAMP Stack, JavaScript and LogiXML. · Implemented Citrix GoToMeeting and HiDef Corporate to reduce virtual operating costs by more than 50%. · Managed corporate and client domains and SSL certificate installation on Windows and op- erating systems. · Assisted in gathering requirements, user input and defining business workflows to implement new HR off-the-shelf web portals. Helped administer the portals through a proprietary content man- agement system. · LAMP Stack administrator for internal and client websites: Mentos, Tylenol, Walmart, Pizza Hut, Kraft, Norwegian Cruise Lines, BFGoodrich, Hanes and JFK Library.

2007 - 2010 Front-End Developer | Bostwick Laboratories, Inc. Responsible for initiating and maintaining project and processes to streamline workflow between internal Bostwick Laboratories employees and their clients. Redesigned and maintained seven external healthcare websites and the corporate intranet website with a focus on functionality, usability and accessibility.

· Redesigned and developed Bostwick Laboratories’ external websites using Kentico as the content management system.

· Identified and implemented workflows to decrease corporate wide training costs by deploying e- learning and web conferencing tools. · Converted annual corporate compliance training into e-learning, resulting in a more consistent and interactive training session to over 1,000 employees. · Initiated and implemented a payment gateway system to allow external websites and the billing department to process patient and client payments. The project collected over $500,000 dollars in 6 months.

1997 - 2007 Web Project Coordinator/UAT/Operations Manager | Capital One Bank, Inc. Maintained an intranet communication website for internal and supplier associates. Evaluated and as- signed incoming help system content requests from Capital One’s internal line of business owners to con- tent managers. Conducted usability and functionality testing for customer relations, VRU and financial so- lutions applications. Responsible for developing and motivating associates, resulting in increased produc- tivity and a reduction in quality errors.

· Identified and implemented a project to increase workflow and decrease response time to supplier feedback; saving $26,000 per year · Content manager for Capital One’s supplier feedback intranet website · Initiated a process for internal and external agents to view feedback online; discontinuing propri- etary information being sent via e-mail · Crisis communication liaison; initiated communication to internal and external associates for urgent changes in policies or procedures · Managed and lead 20 direct reports to consistently drive top level performance throughout US Card Sales · Developed and executed a quality assurance database to streamline processes and ensure com- patibility within all departments · Ensured adherence to policy and procedures to reduce regulatory errors · Effectively supervised the implementation of the lean and agile project to create a new inbound call queue to support 5 call types to 60 employees. · Implemented and administered a database to calculate the total hours of available resources; re- sulting in accurate dispersal of incomplete projects to reduce duplication of efforts · Created a new method to accurately estimate work hours required to complete department projects leading to improved forecasting and budgeting · Initiated, developed and improved the test data process resulting in more accurate data reported in a timely manner. the new test data process increased productivity and reduced cost · Identified new testing methods for Outbound VRU functionality testing resulting in a 10% de- crease in work hours and improved analysis reports

Certifications · HTML · Google Analytics and AdWords · ScrumMaster

Education Art Institute of Pittsburgh - Bachelor’s Degree in Graphic Design; GPA 4.0