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Computer Science Technical Reports Computer Science

2005 Process Nalin Subramanian Iowa State University

Follow this and additional works at: http://lib.dr.iastate.edu/cs_techreports Part of the Databases and Information Commons, and the Other Computer Sciences Commons

Recommended Citation Subramanian, Nalin, " Management" (2005). Computer Science Technical Reports. 264. http://lib.dr.iastate.edu/cs_techreports/264

This Article is brought to you for free and open access by the Computer Science at Iowa State University Digital Repository. It has been accepted for inclusion in Computer Science Technical Reports by an authorized administrator of Iowa State University Digital Repository. For more information, please contact [email protected]. Business Process Management

Abstract Information is one of the key domain in which lot of research has been done in the past few years. Applying Information systems to heterogeneous and distributed environments is one of the current research areas. Business Process Management Systems is the information systems which deal with the administration of tasks in the business processes, organizational structures, or in the related context. The orkW flow , the early idea of BPM, controls the in an , data transfer, and integration of legacy information systems with existing programs and program modules, delegation of business tasks. Offering task management services especially modeling of business processes and underlying , BPM serves it meaning and incorporates the WFM system. BPM supporting the use of knowledge concerning the awareness/unawareness of integrated software, and analysis of processes and in terms of verification, modification, evaluation are key management in BPM system

Disciplines Databases and Information Systems | Other Computer Sciences

This article is available at Iowa State University Digital Repository: http://lib.dr.iastate.edu/cs_techreports/264 Business Process Management

Nalin VimalKumar Subramanian Department of Computer Science University of North Carolina Charlotte, North Carolina, USA email: [email protected]

Abstract is one of the key domain in which lot of research has been done in the past few years. Applying Information systems to heterogeneous and distributed environments is one of the current research areas. Business Process Management Systems is the information systems which deal with the administration of tasks in the business processes, organizational structures, or in the related context. The Workflow Management system, the early idea of BPM, controls the workflow in an organization, data transfer, and integration of legacy information systems with existing programs and program modules, delegation of business tasks. Offering task management services especially modeling of business processes and underlying organizations, BPM serves it meaning and incorporates the WFM system. BPM supporting the use of knowledge concerning the awareness/unawareness of integrated software, and analysis of processes and organizational structure in terms of verification, modification, evaluation are key management in BPM system

I.INTRODUCTION TO BPM:

Combination of corporate restructuring and mergers urged the department and processes to be automated and linked together. Unfortunately it created largely disconnected spaghetti of systems and applications . Business Process Management (BPM) was born from a strong need to streamline internal processes and connections between both internal and external functions. It provides ability to model, monitor, manage and manipulate processes quickly in response to changes in strategy and market forces. BPM is an extension of classical Work Flow Management (WFM) systems and approaches. BPM delivers the maximum utility of legacy system. It is a method for revolutionizing the way the work moves throughout an organization.

II.COMPONENTS OF BPM:

The four key elements in Business Process Management are: Process modeling, Process rule, Process management, and Process performance analytics. Process modeling: Process modeling describes the flow of information (business process).It helps in building a model of process and mapping into an implementation frame work. Modeling requires a consistent analysis and representation of the processes. It forms the basis for the user- specific process environment.

Process Rule: Process Rule is a heart of the BPM. It involves execution of discrete steps & integration of information. A process rules engine is used for this purpose. The engine is to monitor and manage the given steps by providing a flow control over the business process. If a process fails or delayed, a compensated action can be done to rectify. Process Management: Process Management is to correlate business/application events to fundamental business metrics .It enables the organization to monitor and optimize the business process. Once the process has been analyzed, modeled and the associated rules are formed. The next stage involves the visualization and management. Visualization means transaction data ranging from holistic to process-state or client state specific rules. Process Performance Analytics: Process Performance Analytics is a transition data source available for sophisticated management analytics .This data should be available on a retrospective or real-time basis. It should answer to one of the most difficult question like “how much does it to process a specific transaction?” By this way BPM mainly addresses four components. They are Work Flow Management, Content and Enterprise Application Integration (EAI) and Business Activity monitoring (BAM).

III.RELEVENCE TO :

BPM can be fitted easily on the top of existing IT system. It is the Process rules that governs all the happenings and optimizes the process. BPM will not be able to work without the connectivity provided by the EAI layer. EAI layer provides BPM to gain and measure the value from the investment. On the other hand, BPM provides value to the EAI layer of Information technology. BPM layer offers business management the view of the message processing layer. It is used to unlock the value of the information held in the integration layer. It is also used to gather data of every transaction in the lifecycle.

IV.APPLICATION OF BPM:

BPM can be applied to any application which needs these advantages. BPM reduces unnecessary high losses in time critical transactions, helps to provide any critical information, practical application yield fast ROI ,better control over the information, identifying and maximizing the benefits faster, better analysis and tracking, provides enterprise-wide visibility of business processes, improve the effectiveness of the core operations, provides ability to coordinate interactions between information systems, business process and the people, flexible and easily changed by non-technical business people.

V.CASE STUDIES:

The BPM was implemented and found good results in IBM, HP (NC Utility Commission, BOA, American -Budgeting, Philips Consumer Communications, etc). In American Airlines, the implementation of BPM results in decreased staff turnover to other departments, improved employee morale, gave more flexibility for budgeting, and lowers training than with competitor’s solutions. In Philips Consumer Communications, the time is saved by making the process easy to manage parallel, distributed development and rapid improvement in quality with easy-to-adopt.

VI.FUTURE WORK:

BPM will be helping to meet new requirements (Basel II, Sarbanes-Oxley), facilitating the management of the organization for people (following progress of orders via PDA, playing / Watching games), allowing users to quickly, easily and even invisibly utilize the technology resources of all kinds to support their requirements by combining BPM and web services with grid technology. The experts predict that the BPM will grow by over 30% in next 5 years.

VII. RESEARCH ISSUES :

BPM should be architected as an independent process layer that sits on top of existing IT systems. It should be protecting and integrating with previous investment in technology. BPM should be integrated irrespective of a customer's chosen technical standards or architecture. The current researches in BPM are validation of business process models, E-services in architectures and technology, Quality of Service in business processes, in Process mining, Process patterns, Information Assurance and Security in business processes, etc.

VIII.CONCLUSION:

BPM refers to the designing, executing & optimizing of cross-functional business processes that incorporates system, people and processes. BPM is the first step immaterial of long term goal. Finally, BPM fits into any existing IT system. Business Process are the Knowledge capital. Even very small business can benefit from BPM.

IX.REFERENCES:

[1] General Source: http://www.bpm2004.org/ ;

[2] http://www.rulespower.com/

[3]The Future of BPM -http://bitpipe.com/detail/RES/1082485109_755.html

[4]Language for Change: Principles and Terms of Business Process Optimization- http://bitpipe.com/detail/RES/1080578372_413.html

[5]Market Overview: Business Process Management: http://bitpipe.com/detail/RES/1080065075_841.html

[6]IBM Systems Journal issue 41-2, New Developments in Web Services and E-commerce – “Web services and business process management”

[7]“BPMS: business process management systems”, Dimitris Karagiannis August 1995 ACM SIGOIS Bulletin, Volume 16 Issue 1

[8]”Integration of workflow and agent technology for business process management” Yuhong Yen; Maamar, Z.; Weiming Shen; Computer Supported Work in , The Sixth International Conference on, 2001 , 12-14 July 2001

[9]“Business process management, a consolidation of BPR and TQM” , Paul Puah, K.Y.; Nelson Tang, K.H.; Management of Innovation and Technology, 2000. ICMIT 2000. 10. Proceedings of the 2000 IEEE International Conference on, Volume: 1, 12- 15 Nov.2000

[10]Business process management: survey and methodology, Elzinga, D.J.; Horak, T.; Chung-Yee Lee; Bruner, C.; Engineering Management,IEEE Transactions on, Volume: 42 , Issue: 2, May 1995

[11]A User Guide to BPM - http://www.tibco.com/resources/mk/tibco_white_paper- bpm.pdf