Informe De Situación Del Sector Turístico
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Annual Report 2016-2017
HARNESSING TECHNOLOGY FOR BETTER CUSTOMER EXPERIENCE. Annual Report 2016-2017 Registered Office: Thomas Cook (India) Limited CIN: L63040MH1978PLC020717 Thomas Cook Building, Dr. D N Road, Fort, Mumbai - 400001, India Board: +91-22-4242 7000onlonlineine bobooki| oki Fax:ng +91-22-2302 2864 online booking BOARD OF DIRECTORS Madhavan Menon, Chairman and Managing Director Harsha Raghavan, Non Executive Director Chandran Ratnaswami, Non Executive Director Kishori Udeshi, Non Executive Director – Independent Pravir Kumar Vohra, Non Executive Director – Independent Nilesh Vikamsey, Non Executive Director – Independent Sunil Mathur, Non Executive Director – Independent COMPANY SECRETARY Amit J. Parekh –Company Secretary & Compliance Officer CONTENTS AUDITORS Lovelock & Lewes Directors Report ..............................................................................01 Annexure to Directors’ Report .........................................................10 PRINCIPAL BANKERS (in alphabetical order) Axis Bank Limited Management Discussion and Analysis Report .................................35 Bank of America Report of Directors on Corporate Governance .................................45 HDFC Bank Limited ICICI Bank Limited Certificate of Compliance on Corporate Governance........................69 IDFC Bank Limited CEO/ CFO Certification and Declaration Induslnd Bank Limited Kotak Mahindra Bank Limited on Compliance of Code of Conduct ................................................70 RBL Bank Business Responsibility Report.........................................................71 -
Beach Holidays Fy19 Results Presentation
THE UK’S LEADING ONLINE RETAILER OF BEACH HOLIDAYS FY19 RESULTS PRESENTATION November 2019 AGENDA CAUTIONARY STATEMENT FY19 Market Dynamics This presentation may contain certain forward-looking FY19 Financial Performance statements with respect to the financial condition, results, operations and businesses of the Company. Paul Meehan - CFO Forward looking statements are sometimes, but not always, identified by their use of a date in the future or such words as ‘anticipates’, ‘aims’, ‘due’, ‘will’, ‘could’, ‘may’, ‘should’, ‘expects’, ‘believes’, ‘intends’, ‘plans’, Evolution of Key Drivers ‘targets’, ‘goal’ or ‘estimates’. Simon Cooper – CEO These forward-looking statements involve risk and uncertainty because they relate to events and depend on circumstances that may or may not occur in the future. There are a number of factors that could cause actual results or developments to differ materially from those Q & A expressed or implied by these forward-looking statements, including factors outside the Company's control. The forward-looking statements reflect the knowledge and information available at the date of preparation of this presentation and will not be updated during the year. Nothing in this presentation should be construed as a profit forecast. 2 Paul Meehan Chief Financial Officer FY19 Market Dynamics FY19 Financial Performance Market Dynamics YOY Bookings Profile - OTB H1 H2 OTB Revenue growth of 1%, soft UK market impacted by: ‘lates’ market competitor discounting preceding Brexit deadline in H1 and continuing uncertainties -
Annual Report 2017 Contents & Financial Highlights
ANNUAL REPORT 2017 CONTENTS & FINANCIAL HIGHLIGHTS TUI GroupFinancial 2017 in numbers highlights Formats The Annual Report and 2017 2016 Var. % Var. % at the Magazine are also available online € 18.5 bn € 1,102.1restated m constant € million currency Turnover 18,535.0 17,153.9 + 8.1 + 11.7 Underlying EBITA1 1 1 + 11.7Hotels & %Resorts + 12.0356.5 % 303.8 + 17.3 + 19.2 Cruises 255.6 190.9 + 33.9 + 38.0 Online turnoverSource Markets underlying526.5 554.3 – 5.0 – 4.0 Northern Region 345.8 383.1 – 9.7 – 8.4 year-on-year Central Region 71.5 85.1 – 16.0 – 15.8 Western Region EBITA109.2 86.1 + 26.8 + 27.0 Other Tourism year-on-year13.4 7.9 + 69.6 + 124.6 Tourism 1,152.0 1,056.9 + 9.0 + 11.2 All other segments – 49.9 – 56.4 + 11.5 + 3.4 Mobile TUI Group 1,102.1 1,000.5 + 10.2 + 12.0 Discontinued operations – 1.2 92.9 n. a. Total 1,100.9 1,093.4 + 0.7 http://annualreport2017. tuigroup.com EBITA 2, 4 1,026.5 898.1 + 14.3 Underlying EBITDA4 1,541.7 1,379.6 + 11.7 56 %EBITDA2 4 23.61,490.9 % ROIC1,305.1 + 14.2 Net profi t for the period 910.9 464.9 + 95.9 fromEarnings hotels per share4 & € 6.751.36 % WACC0.61 + 123.0 Equity ratio (30 Sept.)3 % 24.9 22.5 + 2.4 cruisesNet capex and contentinvestments (30 Sept.) 1,071.9 634.8 + 68.9 comparedNet with cash 30 %(302 at Sept.) time 4of merger 583.0 31.8 n. -
Australasia What You Need to Know to Get the Most out of Your Clients’ Holidays
TB1206 2015 Cover 10/06/2015 10:42 Page 1 June 12 2015 | ISSUE NO 1,923 | www.travelbulletin.co.uk Australasia What you need to know to get the most out of your clients’ holidays this week 13 news 3 agent bulletin 9 holiday parks 18 new report reveals a round-up of agent usa how to capitalise on how travel companies offers, fam trips & operators unveil their latest sales by promoting can boost their social booking incentives family activities marketing programme additions plus the latest deals S01 TB1206 2015 Start_Layout 1 10/06/2015 10:23 Page 2 Play golf in Carthage Relax in thalassotherapy in Hammamet www.cometotunisia.co.uk HERE I COME. S01 TB1206 2015 Start_Layout 1 10/06/2015 10:23 Page 3 newsbulletin ON COURSE... This Week New and existing members of The Global Travel Group (TGTG) recently completed a two-week training course at the consortium’s dedicated Training & Development Centre as part of the ongoing news support provided to agent members. Pictured celebrating their training development, along with 3 new report reveals how TGTG’s Mark Rowlands (left) and Rob Griffiths (right), are, from the left: Yi Jin, V Travel; Bethan travel companies can boost Jones, Travelworx; and Sulimen Pate, Freedom 2 Travel. their social marketing notes from normanton 8 find out what Sandy from New report by immediate future reveals how travel brands Sandy’s Travel Escapes has been up to lately can optimise their social marketing to influence ROI agent bulletin IN A report published by immediate future, to that, a recent Facebook study revealed 9 a round-up of agent offers, more than one million social conversations that 68% of consumers agree that reviews fam trips & booking incentives were analysed to provide insights as to give them the confidence to book a bulletin briefing how travel brands can optimise their holiday, with 76% agreeing that reviews 10 news & views from The Elite social marketing to influence purchasing offer insider knowledge not available Travel Group decisions and return on investment. -
The Status of Women in the Uk Travel & Tourism Industry
THE STATUS OF WOMEN IN THE UK TRAVEL & TOURISM INDUSTRY: An evaluation of the cruise and tour operator sectors In collaboration with AWTE Prepared by Dr Petra Glover and Angela O’Reilly based on dissertations by Heather Bratton and Angelina Periskic UNIVERSITY OF EAST LONDON SCHOOL OF BUSINESS & LAW DELIVERED MARCH 2016 THE STATUS OF WOMEN IN THE UK TRAVEL & TOURISM INDUSTRY: AN EVALUATION OF THE CRUISE AND TOUR OPERATOR SECTORS Allow us to proudly introduce the AWTE Women In Travel Empowerment Index. With this inaugural survey, AWTE has created a vehicle that will, on an annual basis, provide the definitive guide to the status of women within the UK travel and hospitality industries. This will enable us to monitor and advise on the empowerment of women within this sector of the economy. We, in conjunction with the University of East London intend to supply benchmarking data that, over time, can show the progress (or otherwise) of women in the sector – both in current leadership roles and influence, and in predicting future trends in female leadership of the travel and hospitality industries. The word empowerment is positive. The report will celebrate how well women are doing within the industry as well as illustrate the potential they have and can bring to the industry in addition to highlighting areas of the sector that could do better. The role of women and their success in the UK travel and hospitality sector has until now largely been based on anecdotal evidence. With this empirical evidence we can now have a meaningful debate and help devise a clear strategy. -
Turismo E Transporte Aéreo Em Portugal
Turismo e transporte aéreo em Portugal Relatório (volume V de V) V Parte – Procura/oferta de turismo e intervenção pública Anexo - Package holiday e independent travel no Algarve (da década de 1990 à actualidade) Lisboa 15 Outubro 2016 Sérgio Palma Brito Consultor no CIITT Edição: Apoio: 1 Índice Geral Explicação Introdução Iniciais Léxico Explicação sobre conceitos úteis à leitura do texto I Parte – Dos 1950’s à transformação do mercado europeu dos 90’s I.2.Introdução à explosão do turismo na Europa (1950/1992) I.3.Package holiday na Europa Ocidental – os primeiros trinta anos I.4.Anos oitenta – consolidação de operadores e independent travel I.5.Transformação estrutural mercado europeu da viagem de lazer Notas II Parte – Indústrias europeias do transporte aéreo II.1.Introdução II.2.Transporte aéreo na Europa e comparação com outros continentes II.3.Industria europeia de Low Cost Carriers II.4.Industria europeia de Full Service Carriers Notas III Parte – Tráfego aéreo no total dos três aeroportos – continentes, países e empresas III.1.Introdução III.2.Total dos três aeroportos – tráfego por continente emissor III.3.Total dos três aeroportos – tráfego por mercado emissor III.4.Total dos três aeroportos – tráfego por companhia aérea Notas IV Parte – Passageiros em Lisboa, Porto e Faro – continentes, países e empresas IV.1.Introdução IV.2.Passageiros no aeroporto de Lisboa IV.3.Pasageiros no aeroporto do Porto IV.4.Passageiros no aeroporto de Faro 2 Anexo IV.4 – Companhias aéreas em Faro entre 1995/2013 Notas V Parte – Procura/oferta de -
Waymark Holidays 1973-2007
THE WAYMARK STORY 2nd Edition The history of WAYMARK HOLIDAYS 1973-2007 by COLIN SAUNDERS Plus reminiscences from directors, staff, leaders and clients THE WAYMARK STORY Written and edited by COLIN SAUNDERS (staff member 1982 to 1989) In memory of Peggy Hounslow and Noel Vincent Second edition published online 15 March 2013 (replacing first edition published online 28 April 2009) by Colin Saunders 35 Gerrards Close Oakwood London N14 4RH [email protected] www.colinsaunders.org.uk © Colin Saunders 2009, 2013 2 THE WAYMARK STORY ACKNOWLEDGEMENTS Waymark Holidays owed its existence to the courage and foresight of its founders, Peggy Hounslow, Noel Vincent and Humfrey Chamberlain. The author is indebted to the following people and organisations, who have contributed in various ways: Mike Brace, Charlie Brown, The Cabinet Office, Alan Castle, Humfrey Chamberlain, Peter Chapman, Viju Chhatralia, Toni Clark, Dulcie Cringle, Rosemary Crosbie, Brian Fagg, Jill Hollingworth, Andy Hosking, Philip Hoyland, Nancy Johns, Anthony Jones, Ian Jones, Michael Mace, Bob Mason, Stuart Montgomery, Sue O’Grady, Tom Phillips, Elizabeth Philpott, Robert Pick, Adam Pinney, Martin Read, Brian and Gill Reader, Theo Rowlands, Paul Sibert, Alan Smith, Beryl Vincent, Nigel Watson and Jim Wood. Also many other former leaders and clients who have contributed material to Waymark News, much of which has been incorporated into this second edition. He is especially indebted to Peter Chapman, Stuart Montgomery and Martin Read for allowing him access to their collections of Waymark brochures, without which writing this work would have been immeasurably more difficult and devoid of detail. Finally, thanks to Exodus who have acquiesced in the publication of this document. -
Evaluation at Visitbritain and Visitengland Rumina Hill And
UK Inbound Seminar: Germany Richard Nicholls & Holger Lenz 20th February 2019 1 Key inbound market statistics • 3,38 million German visits to the UK 8.6% of total, 3rd in 2017 • £1.58 billion spending record 6.5% of total, 2nd in 2017 Source: International Passenger Survey by ONS 2 Visit and spend trends 4,000 Visits (000s) - left hand axis Spending (£m) - right hand axis £1,800 3,500 £1,600 3,000 £1,400 £1,200 2,500 £1,000 2,000 £800 1,500 £600 1,000 £400 500 £200 0 £0 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Source: International Passenger Survey by ONS 3 Year-to-date: January – September 2018 • Visits: 2.5 million down 5% vs. Jan-Sep 2017, weaker than Jan-Sep 2014-2017 • Visitors spend: £1.1billion down 11% vs. Jan-Sep 2017 record Source: International Passenger Survey by ONS 4 Where from, where to? The UK’s market share of German visits among competitor set 20% France 19% 23% 21% Austria 20% 18% 19% Spain 18% 18% 18% Italy 19% 18% 8% Netherlands 8% 5% 5% Poland 7% 8% 5% United Kingdom 5% 6% 3% Switzerland 3% 4% 1% Ireland 1% 1% 2027 2017 2007 Source: Oxford Economics (outbound overnight trips). German 5 states of residence data from IPS 2015. Economic outlook Cost of GBP in EUR • Exchange rate: favourable • Europe’s largest economy: narrowly 1.70 avoided recession in H2 2018 and 1.60 expected to bounce back in 2019 1.50 • Consumer confidence & spend are resilient but risks to the downside 1.40 • Germans view taking holidays as 1.30 important to ‘recharge’! 1.20 Economic indicators 2018 2019 2020 1.10 GDP 1.5% 2.3% 1.6% 1.00 2001 2004 2007 2010 2013 2016 2019 Consumer spending 1.1% 1.9% 2.0% Unemployment 5.2% 5.0% 4.9% Source: Bank of England, Oxford Economics 6 Leisure visits lead growth Journey purpose trend (visits 000s) • Amost half of all German visits are 2,000 made for holidays followed by one in four to friends/relatives in the UK. -
MEET the FEATURES TEAM New Virgin Atlantic Boss Shai Weiss BUSINESS ADVICE Tune in to the Power of Facebook Live
FOR SMARTER, BETTER, FAIRER TRAVEL INTERVIEW MEET THE FEATURES TEAM New Virgin Atlantic boss Shai Weiss BUSINESS ADVICE Tune in to the power of Facebook Live ON OUR RADAR China: Hunan province TRAVEL TRADE GAZETTE 15.04.2019 | ttgmedia.com Abra Dunsby Charlotte FLACH Andrew Doherty Acting features editor Acting deputy Senior features reporter [email protected] features editor [email protected] +44 (0)20 3714 4112 [email protected] +44 (0)20 3405 6526 @AbraDunsbyTTG +44 (0)20 3714 4113 @Andrew_TTG @Charlotte_Flach DIVE ON IN Immerse yourself in the new-style TTG with a focus on expedition cruising in Antarctica BUSINESS ADVICE This section of case studies and expert advice gives business-building ideas and guidance to agent readers. Most leads for this section come from supplier sales teams tipping us off about interesting agents they have come across and interesting ways in which they are working with agents. This section covers the following topics: Marketing Sustainability and responsible practices BUSINESS ADVICE BUSINESS ADVICE REDUCING WASTE PODCASTS Angles include advice Advice on how to operate As a certified B Corporation – a business that episode includes an expert, influencer or content meets the highest standards of verified social and CUTTING BACK creator, some of whom have travelled with Contiki, PITCH environmental performance, public transparency and specialists such as an LGBT+ activist. and legal accountability to balance profit and ON OFFICE PERFECT purpose – Turner says Intrepid will continue Norman explains the brand wanted to showcase on improving in-store WASTE more responsibly. Case- a range of voices. “We wanted to provide a platform its efforts to operate sustainably, including Podcasting tips from for storytelling and the sharing of experiences, as participating in Zero Waste Week again this year. -
ONOREES FTI Touristik, Germany Funway Holidays International Inc., United Kingdom
Flight Centre Ltd., Australia Flytour Viagens, Brazil ONOREES FTI Touristik, Germany Funway Holidays International Inc., United Kingdom Adventure World, Australia H.I.S. International Tours Inc., Japan Hana Tour Service Inc., Korea Air Canada Vacations, Canada Helloworld Travel Limited, Australia AlliedTPro, Inbound Hotelbeds, Inbound Almundo.com, Argentina Hotelplan Suisse, Switzerland America As You Like It, United Kingdom Infinity Holidays, Australia America International Travel Services Inc., Mainland China Jan Doets America Tours, Netherlands America Unlimited, Germany Jetset Voyages, France American Holidays, Ireland JTB Corporation, Japan AmericanTours International, LLC, Inbound Knecht Reisen AG, Switzerland Apple Leisure Group, Inbound Les Maison Du Voyages, France Audley Travel, United Kingdom New World Travel, Inc., Inbound Aviatur SA, Colombia Shanghai Ctrip International Travel Service Co., Ltd., Mainland China Beijing CAISSA International Travel Service Co. Ltd., Mainland China Swanson’s Travel AB, Sweden Best Day Travel Group, Mexico TeamAmerica Inc., Inbound Bon Voyage Travel and Tours, Thomas Cook AG, Germany United Kingdom Thomas Cook Group plc, United Kingdom Bonotel Exclusive Travel, Inbound Thomas Cook India, India British Airways Holidays, United Kingdom Tour America, Ireland CANUSA Touristik, Germany TourMappers North America, LLC, Inbound Cox & Kings Pvt Ltd., India Trailfinders Ltd., United Kingdom CRD International, Germany TravelBrands Inc., Canada CVC Corporation, Brazil TUI Deutschland GmbH, Germany Decolar.com, Brazil USAirtours Holidays Ltd., United Kingdom DERTOURISTIK Deutschland GmbH, Virgin Holidays, United Kingdom Germany Voyageurs du Monde, France dnata, United Kingdom WestJet Vacations, Inc., Canada Emirates Holidays, United Arab Emirates Excite Holidays, Australia Faszination Fernweh GmbH, Germany. -
Brochure Inside Pages 14/9/05 14:19 Page 1
Travel Awards Cover 14/9/05 14:09 Page 1 brochure inside pages 14/9/05 14:19 Page 1 Introduction Welcome to the 19th annual Guardian, Observer and For those whose livelihoods depend on tourism, Guardian Unlimited Travel Awards. As the longest- 2004 ended on a terrible note. The devastating running independent survey of its kind, we believe tsunami which swept through the Indian Ocean was the results published in this brochure offer a unique proof of just how fragile this industry can be. But it and fascinating insight into the tastes and also served to illustrate the regenerative power of preferences of discerning travellers today. tourism. Predictions at the time that hotels would be up and running within weeks seemed impossibly Size isn’t everything, or so they say. And once again optimistic but the cynics were proved wrong, as the results of our survey prove that, when it comes destinations like Thailand, the Maldives and Sri to choosing a holiday, our readers tend to favour the Lanka hurried to rebuild their battered infrastructure. smaller, specialist companies over the big mass market operators. The same principle applies to their The fortunes of the travel industry have always preferred destinations. If these awards were judged been particularly vulnerable to events such as purely on the number of entries, then you might natural disasters or terrorism, but the huge response expect favourites such as France and Spain to win to these awards shows that our appetite for travel is every year. Our unique scoring system ensures that as strong as ever. -
Marketing for Tourism Provides an Introduction to the Theory Of
Marketing for Tourism provides an introduction to the theory of Marketing for marketing and its application in the various sectors of the travel and for Marketing fourth edition tourism industry. This leading text has been fully revised and updated to Tourism take account of recent changes within this dynamic environment. J Christopher Holloway The fourth edition provides a wide international dimension, notably in the 13 longer case studies at the end of the text. A brand new section shows full colour illustrations of recent advertising and promotional strategies. There is broad-ranging coverage of key issues such as branding, CRM, Marketing for sustainability and the changing patterns of distribution in this fast- fourth edition moving industry. A strong pedagogical structure throughout the book includes learning Tourism objectives, mini cases, and end-of-chapter questions and issues for T discussion. Clearly laid out and accessibly written, the book is ideal for ourism students taking modules on marketing for tourism within undergraduate and masters-level degrees in Tourism, Hospitality, Marketing and Business Studies. J Christopher Holloway Key Features • Range of brand new and international cases f • Coverage of relationship marketing, branding and sustainability ourth edition • Impacts of new technologies, internet and e-marketing • Thorough update, particularly of tour operating and retail environments • New chapter on the sales function • Website provides a selection of presentation slides at www.booksites.net/holloway Holloway Chris Holloway was formerly Professor of Tourism Management, University of the West of England. www.pearson-books.com an imprint of Marketing for Tourism We work with leading authors to develop the strongest educational materials in leisure and tourism, bringing cutting-edge thinking and best learning practice to a global market.