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Process Management Process Management The Process Management workshop is dedicated to those who want to improve their professional skills on process management. The workshop is addressed to managers from all levels, project managers, consultants responsible for the creation of new business processes, and those who are involved in the implementation of new or existing process within their company. This four-day workshop will cover the methods, diagnostics and tools for optimising and modelling production and service processes. The workshop which includes a simulation game, aims at improving the effectiveness and efficiency of existing business processes. After attending the full four day Process Management program you will receive the KAIZEN Facilitator Certificate. ICTN’s training programs focus not only on the essential skills but on the overall attitude of those who must apply these skills to guarantee organizational success. You can teach your people, BUT, you cannot make them want to apply the acquired skills on a daily basis. This is why ICTN pays great attention to the psychology of your employees; because we know that this is the trigger that motivates employees to WANT to apply the skills they have learned. ROI – Return on Training Investments Made 1. Immediate and tangible results within one month of training completion date; ROI resulting from implementing the acquired concept of process management and improving existing processes in the organization. 2. Actual, quantitative demonstration that training programs secured for staff are of added value to the company because they measurably improve staff performance and attitude. 3. Employee loyalty is more guaranteed to the organization that invests in their staff’s professional development. The result is better performance, higher retention and employee self-esteem, because of the organization’s commitment to development and the employee’s ability to perform at a consistently higher standard. Ref: Page 1 Process Management What is it About? The duration of the entire program is for four days and is divided into two distinct parts of two days each. Part 1 is PROCESS MODELING and Part 2 is PROCESS OPTIMISATION. Their combination in any sequence forms a complete workshop covering all necessary abilities which a KAIZEN LEADER should formally possess. The classes are conducted in an interactive form. During the workshop, various training methods are used, cases are presented, individual and group exercises are provided, scenarios and simulations are worked on. Additionally, during the OPTIMISATION workshop, the participants take part in a simulation of a process. While playing a simulation game in groups (KAIZEN project), they observe, in individual modules, an analysis of various phenomena for a poorly managed process. They measure the effectiveness and efficiency of the process, calculate the costs of poor quality (COPQ), and observe the improvement of early warning. Using their own experience, the participants strive to improve the process during the simulation, by applying the classic techniques for managing an enterprise, such as the LEAN management technique. The entire training provides an added value, namely supplementary tools. Workshop Objective The workshop will enable participants: to properly define a business process to master key methods of process modelling and process optimisation to conduct process pre-diagnostics skilfully; to create a system of process measurement to identify the ‘root causes’ properly in order to improve the process to communicate knowledge and tools in order to create and select an appropriate decision scenario to design a pilot improvement program to introduce permanent change to processes in order to attain permanent improvement Ref: Page 2 What Skills Will You Gain? After completing the Part 1: MODELING two day workshop the participants will be able to: Put the learnt concept of process management into practice Use the process mapping and measuring tools Identify processes being part of the operation of their enterprise Evaluate and improve existing processes After completing the Part 2: OPTIMISATION two-day workshop the participants will be able to: Implement and put into practice the Deming PDCA cycle in their business environment Improve existing processes in their organisations, taking into account the effectiveness and savings provided by ‘process thinking’ Concentrate on the value of final product or provided service, by reducing and eliminating all factors which delay, impede or make the value generating process more expensive Participation in both parts of the workshop enables to obtain a KAIZEN Facilitator Certificate. Ref: Page 3 Course Content Beirut, LEBANON Part 1: Process modeling Tel/Fax: +961.9.217318 +961.9.217319 1. Introduction to process management +961.9.217323 Process management system overview (TQM, Kaizen, Kanban, Lean, SixSigma, DeX, Poka-Yoke, Process Amman, JORDAN Tel/Fax: Reengineering) + 962.6.5543421 2. Business process mapping Dubai, UAE Examples and exercises with two tools: SIPOC – (Supplier, Tel/Fax: + 971.4.3458611 Input, Process, Output, Customer); FLOWCHART + 971.50.5751951 Practicing in process architecture design for the company New York, USA 3. How can the process be measured? Tel/Fax: Critical-to-Quality Tree - CTQ tool- examples +1.631.7664039 SixSigma calculation practice 4. How to check that the new process design will work properly? Business process diagnostics KPI template practice RTI (Rollout Throughput Yield) practice PDC (Proces Diagnostic Clock) practice www.ictn.com Email: [email protected] 5. ‘Transaction process’ –business process simulation game (Lebanon) Simulation game referring to one of the most critical [email protected] processes in the non-productive company (Jordan) www.ictn.com During a first round participants experience three aspects of the badly managed process: MUDA, MURI, MURA. The next round provides the opportunity to generate the process map and to measure its effectiveness and efficiency according to the concept of Y = f(x1, x2, x3, … xn). The third round helps to calculate the Costs of Poor Quality (COPQ). In the final round the participants apply process improvement (KAIZEN) and measure its optimization output using Rollout Throughput Yield (RTY). 6. Wrap-Up Simulation game results presentation Conclusions about the workshop Ref: Page 4 Part 2: Process optimization 1. How the PDCA Deming’s cycle works? The concept of efficient management. Plan (P) – Do (D) – Check (C) – Act (A) Simulation game 'Transaction Process' – round I: traditional process model 2. How to plan (P) and analyze the activities? ISHIKAWA diagram (Fishbone Diagram ) Introduction of the tool, simple case study Affinity diagram - introduction of the tool, simple case study Simulation game 'Transaction Process' - round II: Layout Re-Design 3. How to choose the best scenario and implement it (D)? EFFECTIVE-ACHIEVABLE matrix Nominal Group Technique (NGT) Introduction of the tool, simple case study Simulation game 'Transaction Process' - round III: One Piece Flow 4. How to monitor (C) if the objectives are achieved? Effectiveness Index IMPORTANCE-PERFORMANCE Analysis Introduction of the tool, simple case study Simulation game 'PERFECTFINANCES' based upon 5S concept Simulation game 'Transaction Process' - round IV: Heijunka 5. How to improve the future plans (A) and activities? PLAN – RESULTS Matrix Force Field Analysis (Kurt Lewin’s method) Introduction of the tool, simple case study 6. Simulation game conclusions 'Value Stream Mapping' KAIZEN radar map. Who Will the Workshop Benefit? This workshop will benefit individuals who wish to improve their management skills related to the field of process management, in particular: medium- and high-level managers, project managers, quality managers, quality management representatives (ISO), consultants responsible for creating business processes, individuals who are involved in implementing new processes or monitoring existing ones in their enterprises. Ref: Page 5 Prerequisite: No prior knowledge in process management is needed. Two or three years experience in management will help to better understand the simulation game. Follow-on Course: After receiving the KAIZEN Facilitator Certificate and if participants want to improve their skills further, they can attend our advanced course on Process Optimisation. Duration: 4 days Workshop Fees (Public workshop fees are inclusive of workshop materials and training manuals, coffee breaks, lunch, and international certificate from ICTN New York.) See current calendar for fees at www.ictn.com or request a quotation from [email protected] Ref: Page 6.
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