Making connections An evaluation of the Freelance Task Force initiative December 2020 Making connections

Making connections 2 The Freelance Task Force (FTF) was Methodology overview: Executive Summary 3 created in April 2020, in response MHM were commissioned in October 2020 Creating a national Task Force 8 to the Covid-19 pandemic to undertake an independent evaluation of An objective, representative evaluation 12 national lockdown and the crisis the initial phase of the Freelance Task Force (FTF). A clear message of hope and solidarity 14 facing freelance theatre and live performance makers across the UK. MHM undertook a phased approach to the Financial support small but crucial 18 evaluation, starting with a gap analysis Fast set-up essential but missed a step 21 The act of creating the Task Force of existing data. This was followed by The momentum took on a life of its own 26 sent a clear message, demonstrating primary data collection, using three main mechanisms for feedback, with additional Personal connections built communities 32 solidarity with freelancers and offered much needed financial options provided for those with specific Immediate impacts with future potential 37 access needs. support in a very challenging time. Appendix 1: List of sponsor organisations 46 We engaged the following groups during the research: Freelancers who were part of Appendix 2: Members of the Task Force 48 The strength of support created a collective which was large for the FTF; sponsor organisations; freelancers Appendix 3: Disciplines represented 50 from outside of the Task Force. constructive discussion and Appendix 4: Outputs produced 51 The evaluation was measured against the the communication became following 4 broad aims: Research parameters 52 overwhelming, but the smaller - A message of solidarity working groups, with shared purpose, had many positive - Increase communication and connection Please note that the percentages in this outcomes. A range of valuable - Representation, transparency, autonomy report may not always add to up to 100% outputs were produced as well as a - Financial support due to rounding. range of softer outcomes. This report synthesises the main findings of the research, with recommendations for any future iteration of the Task Force.

2 Making connections December 2020 Executive Summary

The Freelance Task Force delivered An objective, representative evaluation While experiences of the Task Force were very varied, there was a common sense , with significant While the difficult situation for our sector clear successes that community and relationships between and self-employed people continues, there is evidence to support a second freelancers and organisations were further also a need to pause and reflect. An external, iteration. There are however key strengthened. robust evaluation was needed to assess what learnings to take on board in order worked well and what could have been done to maximise the benefits and avoid differently. ‘Taking hope from the repeating missteps. MHM were commissioned to deliver a clear, solidarity that was actionable review of the Task Force process Creating a national Task Force and outcomes in order to learn and shape present at the beginning The Freelance Task Force was created in April any potential future Task Force activity. 100 as a response to the COVID-19 pandemic Task Force Freelancers, 116 wider industry of the process. The national lockdown. Initiated by Fuel, 150 freelancers and 66 organisations took part. sponsor organisations joined together as a opportunity to lead show of support for freelance theatre and live A clear message of hope and solidarity performance makers. The act of creating the Task Force sent a discussions about the The Task Force offered paid work for 13 days clear message, demonstrating solidarity with future and how to make over 13 weeks, for 169 freelance theatre and freelancers in a very challenging time. The performance workers across the country. A majority of freelancers felt that it was a sign of things better.’ FTF freelancer message of solidarity and a commitment to the sector coming together. increased communication were also included It was widely acknowledged that the sheer in the aims of the Task Force. scale of the Task Force was ground-breaking: bringing together freelancers across the country and disciplines for the first time.

3 Making connections December 2020 Financial support small but crucial There was a lack of clear overall shared purpose, which led to some tension, with Recommendation: full, fair open The Freelance Task Force offered much needed differing perspectives on the most pressing recruitment financial support to a group of freelancers in a needs: balancing the current crisis with time of crisis. There was also some increased A full, open recruitment process should tackling bigger, long-term issues. awareness on how to access support, but that be employed, with slightly longer lead did not reach freelancers outside the Task A mechanism for agreeing and setting time in a future iteration. Alongside this, Force to the same extent. realistic, both short and long-term goals, is the representation/tracking process was needed for any future activity. successful in ensuring a diverse group and There was broad confidence both within and should be used again. outside of the Task Force that advocating for financial security was happening, but less clarity on its impact. Recommendation: second iteration, Recommendation: a mechanism for Fast set-up was essential but missed a better funded, could reach further setting shared, realistic priorities step The financial support provided by the Task With clearer overarching goals in place, a The urgency of the situation, as venues closed Force was, for some, critical help during a process to set internal priorities is needed and projects were cancelled, required the crisis. It made some way to fill a gap left in and must be accessible and democratic to Task Force set-up to happen quickly. This was income for freelancers, when there were ensure all voices have equal opportunity understood and appreciated, however it was few other mechanisms to do so. to be heard. This could be through elected also widely agreed that with more time the leadership or a more formal process to While much has changed since April, the recruitment process could have been more vote on key short and long-term priorities. challenging times are far from over. A open and fair. This process could be set-up by organisers future iteration of the Task Force, with of any future Task Force and paid-for staff Ownership was quickly handed over to the greater funding, could increase and widen may be able to aid in facilitation. However, Task Force, however it seems that in the the reach of that support. It could also give it is recommended that ownership of and interests of ensuring autonomy, a key step of some stability to a group who have been responsibility for internal priorities and agreeing goals and priorities was missed. particularly impacted by the consequences realistic timelines for delivery is then taken of the pandemic. on by members of the Task Force.

4 Making connections December 2020 Recommendation: make administrative Recommendation: create streamlined support an official, paid-for position channels for communication Greater structure and admin support/ Communication needs to be streamlined. coordination is needed to ensure the There needs to be greater differentiation The momentum took on a life of its own Task Force can function effectively at the between ‘need to know’ communications As ownership was handed over to the group, same (or larger) scale. This should not be and optional active discussion, with it seems there were conflicting views within a person ‘in charge’ to set direction, but opportunities for individuals to get the Task Force about whether or not to adopt someone to facilitate, take responsibility involved in the issues they are most suited any kind of traditional hierarchy. In the end, a and drive things forward. A formalised for/passionate about. Administrative hierarchy was rejected. structure is also needed to allow decision- support provision should be the conduit for essential, Task Force-wide However, the group was too large for making and discussion in a large group communications, through an accessible constructive discussion without any agreed to encourage shared value and purpose, platform – potentially simply by weekly structure or processes, and the desire to whilst also allowing the diverse working email. Other optional platforms can be collaborate led to an overwhelming volume of groups to continue to progress their work used for ongoing discussion on specific communication that was difficult to keep up without a consensus on all issues. topics. with or navigate. This pace was particularly challenging for those with additional access Recommendation: create a culture for needs. autonomy and setting boundaries Recommendation: ensure access needs The choice to reject any formal hierarchy led are considered from day one Autonomy was a clear goal of the Task to a natural one forming, but it was suggested Force but this doesn’t just happen The addition of an Access Manager to the that this gave more influence to those with naturally. A culture needs to be created Task Force was a positive move. Any future privilege, while other voices went unheard. to allow freelancers to feel able to set iteration should have this kind of support Furthermore, it meant no one was able to take boundaries on their time and choose built in from day one, with access needs full responsibility for necessary functions. the level to which they can get involved, considered in all communication. A formal without feeling left behind. This can be induction to include access to resources, encouraged by the organisers and staff of such as accessibility toolkits should also be any future Task Force iterations, but also considered. needs to be something the Task Force members recognise and buy-in to.

5 Making connections December 2020 Personal connections and have more Recommendation: retain working group impact model, maximise opportunities for As discussed, the full Task Force was personal interaction overwhelming in size, and without structure, Opportunity for personal connection should interactions as a full group were at times be maximised. Smaller working groups are viewed negatively. However, the smaller well placed to enable optional discussion working groups with shared purpose had and progress on specific, focused issues many positive outcomes. By creating personal that can then be fed back through central connections, these groups allowed for peer communication channels as needed. They support, listening, idea generation and can also be places for shared experiences, progress on agreed issues. listening and support. Encourage Those actively involved in smaller groups freelancers to join a small number of were also much more easily able to feel working groups in order to gain personal satisfaction with their own contribution, while benefits and satisfaction on achievement. those only involved at a full Task Force level found it harder to see what they were trying to achieve, and therefore what was achieved.

6 Making connections December 2020 Immediate impacts enhanced by long- Recommendation: external funding, Recommendation: create a central, term potential with structure, will allow greater lasting repository for outputs In the 13-week duration, the Freelance Task independence A lot of excellent work was undertaken by Force produced a wide range of valuable Performance organisations should still the Task Force that remains unknown. The outputs on a range of topics. be involved in future iterations of the volume was too big for it all to be shared, Organisations noted having read and shared Task Force, to build on relationships and recognised and actioned immediately. these outputs and planned to take action solidarity, but additional external funding A longer-term solution for sharing is based on their recommendation. However, will also empower freelancers more to needed – a central online platform widely there was definitely scope to increase have their own voice and direction. accessible for all to search and view all awareness of these outputs amongst the full outputs in their own time. Task Force. Recommendation: plan now for future- There was also a range of softer outcomes proofing for some individuals (such as improved confidence, exposure to different ways of Make plans now for both the ongoing crisis thinking and learning around accessibility and the longer-term - to ensure progress needs). continues to be built on. Future-proofing should be considered in the next phase so The Task Force has sown the seeds for a that long-term benefits can be maximised. lasting network, the benefits of which could For both organisers and members of the outlast the immediate crisis. Task Force, the legacy of this work should be an ongoing consideration.

7 Making connections December 2020 Creating a national Freelance Task Force

As national lockdown meant venues closing The Freelance Task Force was created AIMS: The Freelancer Task Force was set in April as a response to the COVID and projects being cancelled, self-employed workers were left without support. up... pandemic national lockdown. Through listening to its network of 1 A message of solidarity Initiated by Fuel, 150 sponsor freelancers, Fuel observed a need to increase To send a message of support to freelancers organisation joined together as a communication, show solidarity and push for in the performance and theatre sector; with show of support for self-employed financial support. the aspiration of creating a feeling of hope theatre-makers and creatives. and solidarity An urgent need to increase The Task Force offered direct communication and hope 2 Increase communication and connection To increase communication between for 13 days over 13 Joined by 150 theatre and performance employment organisations and freelancers, to connect companies and venues, an open letter was weeks, for 169 freelance theatre freelancers with each other nationally and issued to self-employed theatre makers in and performance workers across provide a platform for freelancers to speak the UK as a message of support. The letter for themselves in crucial conversations the country. A message of solidarity suggested the creation of a national Task and increased communication Force, aiming to ensure that: 3 Representation, transparency, autonomy were also aims. • self-employed people’s voices are heard in To create a network that was representative conversations about the future and accessible, to operate transparently and A time of significant uncertainty • organisations are talking to self-employed to ensure autonomy for freelancers on how and what the Task Force delivered The COVID-19 pandemic has been a very people about what their needs are. difficult time for the performing arts sector, 4 Financial support and in particular for freelance theatre and live The Task Force provided much-needed To offer short-term, and advocate for performance makers of all kinds. financial support longer-term, financial support for self- Each sponsor organisation promised to employed theatre and performance makers support a self-employed person to join the Task Force, and they would be paid for their time.

8 Making connections December 2020 The open letter issued in April 2020

The open letter can be found here.

9 Making connections December 2020 Swift action with commitment to Freelance Task Force demographic Class (self-identified) Gender (identity) transparency profile Upper - Female 69% The urgency of the situation drove swift action. The Task Force was set up fast, and Ethnicity Age Upper-middle 1% Male 29% gained momentum. In total 169 freelancers Middle 36% Trans 2% were recruited by sponsor organisations White 50% <19 - to the Task Force for a period of 13 weeks. Working 62% Non-binary <1% Black/Black British 20% 20-34 53% Over 30 different job roles were represented. Lower 1% Other identity <1% For necessary speed, recruitment processes Asian/Asian British 11% 35-49 40% and terms of contract were set by individual organisations, rather than a standardised Mixed race 6% 50-64 8% Task Force approach. However, this was done Other ethnicity 19% 65+ 0% Geography with a commitment to transparency. While not consistent across all involved, the terms of London 46% Yorkshire & the 5% participation – including fees – were shared Humber openly. Disability South West 11% Founded on principals of representation Disabled 21% South East 8% North West 4% A tenet of the Task Force was to ensure Neuro-diverse 8% Wales 7% West Midlands 3% representation across a range of factors: age, gender (and gender identity), ethnicity, Learning disabled <1% Scotland 6% North East 3% discipline, sexual orientation, and disability. Non-disabled 71% East Midlands 6% East Anglia 1% To achieve this, a representation tracker was set up – monitoring key profile details of freelancers as they were recruited.

10 Making connections December 2020 The Freelance Task Force summary in numbers Once part of the Task Force, members had flexibility on how they would participate. There was a standard contract for 1 national Task Force engagement but no set criteria for taking part. There were regular meetings they 169 self-employed performance makers could attend and ongoing communication amongst the group. Working groups on specific regions, identities or topics were 150 sponsor organisations available to join and these groups often produced reports or resources. Task Force 343 days of employment members were also able to run independent projects with their time if they chose. £333k contributed by organisations 13 weeks 13 central meetings 20+ working groups Substantial and wide-ranging outputs produced

11 Making connections December 2020 An objective, representative evaluation

While the difficult situation for our It was clear that there had been both Freelance Task Force evaluation process sector and self-employed people invaluable successes and significant challenges in the set up and ongoing Phase 1: continues, there is also a need to operation of the Task Force. Existing data review and gap analysis pause and reflect. An external, Fuel recognised the need to evaluate and Task Force Mid-point Background robust evaluation was needed to learn before proceeding with, or advocating meeting freelancer context assess the successes, challenges for, any further activity. minutes survey documents and learnings. External perspective and expertise was Notes from key Reports produced organisation meetings by working groups MHM were commissioned to deliver required a clear, actionable review of the It needed an external partner to bring fresh Phase 2: Multiple options for new data collection Task Force process and outcomes eyes and an impartial perspective to the Task Force evaluation. The right expertise was Short Video Simple 1-2-1 in order shape any potential future also required to bring together data from online Q&A shared interviews Task Force activity. 100 Task Force a range of sources into a clear analysis of survey google or email to Freelancers, 116 wider industry what happened, and why. Morris Hargreaves sheet meet McIntyre (MHM) were commissioned as access needs freelancers and 66 organisations impartial, skilled and experienced evaluators. took part. A thorough, phased approach Phase 3: Analysis, interpretation and insight A need to reflect, learn and plan for To balance both the need to move quickly, and the future the requirement for thorough, robust insight, All synthesised into one over-arching summary report and recommendations As the initial planned run of the Task Force MHM undertook a phased approach, offering concluded, there was a need to reflect on how all involved a choice of three mechanisms for it had evolved. feedback: a short online survey, a video Q&A or a simple ‘message board’.

12 Making connections December 2020 A strong response, broadly Age range, gender and gender identity was Valuable insight from organisations and representative of the Task Force closely matched to the representation of the the wider industry Task Force, while the proportion of responses Overall, 66 responses were received from There was a strong response to the survey and by BAME freelancers was slightly under (42% organisations, covering a good geographical 100 FTF freelancers provided feedback on their vs 50%). spread across the UK (a sample of 44%). experience (equating to 59% of the overall The proportion of responses by those Task Force). identifying as part of the LGBTQI+ community A shorter version of the FTF freelancer survey The majority of responses were made via the was slightly higher in our sample (38% vs was also sent to freelancers outside of the online survey (79 in total). A further 21 were 21%). Task Force and 116 responses were received. received either via the shared Google sheet, One fifth of respondents of the online survey The survey was distributed via existing using a simple word template or through a identified as having a disability (vs 29% within networks and via the Fuel Twitter feed. This one-to-one chat using Zoom (offered to those the Task Force itself), but we know this sample means that the sample is not representative with specific access needs). is likely to be higher once we take into account of the self-employed industry in any way, but the responses have been interpreted to be A diverse sample of responses the additional 21 responses not gathered through the survey. indicative of an external perspective. The profile questions were only asked to those who completed the online survey, in order to keep the alternative options as simple as possible. The sample of 79 freelancers who completed the survey was broadly representative of the Task Force as a whole, with good representation from across the UK and by job role.

The Freelance Task Force evaluation survey 13 Making connections December 2020 A clear message of hope and solidarity

The act of creating the Task The act of creating the FTF immediately 46% of the Task Force agreed Force sent a clear message, showed solidarity with freelancers that the FTF made them feel more demonstrating solidarity with The creation of the Task Force at such a hopeful about their place in the freelancers in a very challenging challenging time in the industry, had the sector immediate effect of providing some hope and time. The majority of freelancers solidarity amongst the freelance community. It felt that it was a sign of the sector was clear action in a moment of uncertainty. Similarly, just under half (46%) agreed that coming together. More than half of the of Task Force freelancers the FTF made them feel more hopeful about It was widely acknowledged that (58%) agreed that the FTF made them their place in the sector (28% were neutral). feel that the sector was coming together While this was not a universal feeling, it’s the sheer scale of the Task Force in support (23% were neutral). 43% of important to remember the timing of all live was ground-breaking: bringing freelance respondents who were not part of performance being put on hold. together freelancers across the the Task Force also agreed, indicating that country and disciplines for the first the existence of the Task Force itself showed some solidarity, even to those not actively time. While experiences of the Task participating. Force were very varied, there was a common sense of community. The Freelance Task Force made me feel that the sector was coming together in support

Relationships between [Base 79, 166] freelancers and organisations were Freelance Task Force 6% 13% 23% 46% 13% strengthened. Freelance respondents 6% 24% 27% 37% 6% not part of Task Force Strongly Disagree Neutral Agree Strongly disagree agree

14 Making connections December 2020 ‘Taking hope from the solidarity that Organisations wanted to listen and enable Fuel was praised for its leadership and was present at the beginning of the freelancers to be heard trusted communication process. The opportunity to lead Sponsor organisations appreciated the Organisations acknowledged Fuel’s opportunity to provide, not only the financial leadership, enabling the initiative to happen. discussions about the future and how support, but also some emotional support and They recognised the speed which to make things better.’ FTF freelancer amplification to freelancers, recognising the was needed to get the FTF together power imbalance that exists in the sector (as and they appreciated the excellent It provided an opportunity for purpose: to freelancers do not often have a voice in larger communication from trusted colleagues. support a wider network of freelancers conversations). Many freelancers within the Task Force Being involved with the FTF gave them ‘Fuel were the right also appreciated the opportunity to provide the opportunity to listen to the issues that organisation to make advocacy and support to colleagues outside of freelancers faced, whilst enabling a platform the Task Force, giving a sense of purpose and for them to have their own voice. Some the invitation, trusted by service. organisations also recognised the opportunity for bold ideas to be expressed, independently both organisations and ‘Being able to be ‘of from organisations and buildings. freelancers it seemed. service’ to freelancers ‘To both help a freelancer financially, to raise the profile of freelancers Very good information, outside of the FTF. To in the sector and amplify the created quickly and feel like I was making conversations that were happening under pressure, a difference at a about the vital and overlooked role (and unequitable position) of and good contact crucial and challenging freelancers in our sector.’ Sponsor organisation Sponsor organisation throughout.’ moment in time.’ FTF freelancer

15 Making connections December 2020 The scale was ground-breaking – There were some challenges with having It opened up important conversations connecting freelancers nationally a national representation however, and it within the industry was noted by some that the diverse needs, Just under two thirds (63%) felt part of The groundwork done to make the group as situations and differing government responses important conversations and informed about representative as possible was recognised and of the four devolved nations of the UK were the future. Representatives from the Task highlighted the scale of the freelance sector not accounted for (consideration of the Welsh Force also became the voice for freelances in across the country. language, for example). conversations with funders and policy makers, Those involved in the Task Force, as well as to which they would not normally have access. some freelancers on the outside, recognised The Task Force provided a mechanism for that this was the first time that a disparate collective voice for freelancers ‘The opportunity to meet with representatives group of freelancers, from diverse disciplines The FTF provided an important platform for of sector organisations (Equity, SOLT/UK across the arts and across the country, had the collective voice of freelancers at a time Theatre, ACE, etc.) as they were engaged in come together to collaborate. when their voice really needed to be heard. It time-sensitive conversations with Government was invaluable and enabled the groups that I This kind of network had not existed on this ensured that the industry did not forget about them and allowed many voices to feed in. was involved with to communicate important scale before and created connections that can information quickly to freelancers outside of have lasting impacts. ‘We had a voice in the important the TaskForce.’ FTF freelancer ‘Bringing a diverse section of industry meetings. This gave us, as This was also felt by organisations who hoped the sector together, allowing freelancers, a grounding - a way we that freelancers would find a unified voice, could stand up for freelancers and say both nationally and regionally, which would a voice and representation that we were part of the freelance Task impact more widely. across the board; allowing the Force. [That] felt like it gave us a level of industry to move forward in recognition.’ 63% felt part of important an inclusive and representative FTF freelancer conversations about the way.’ FTF freelancer future

16 Making connections December 2020 Solid freelancer/organisation This inspired more honest, open relationships were strengthened communication Both the sponsor organisations and The process removed some barriers and freelancers felt that they already had good allowed for more honest communication. working relationships, however there is Many sponsor organisations felt that evidence this process has in many cases conversations within the Task Force had given strengthened these relationships further. freelancers the opportunity to raise issues and push for discussion. This was also felt by some ‘It was strong, supportive and freelancers. productive. We gave our freelancer ‘I feel more confident that I can voice space to do what they wanted to concerns or questions I have due - offered guidance where it was to the fact that they have signed up needed but really wanted them to the 5 Guiding Principles [report to lead their work in a supportive produced by the Task Force], so I can environment...We intend to continue use that as a support mechanism if the working relationship beyond the I see issues that do not line up with taskforce.’ Sponsor organisation those principles.’ FTF freelancer

17 Making connections December 2020 Financial support small but crucial

The Freelance Task Force offered Force (41% were neutral), however it was 22% felt more positive noted to be a critical help at a time where it much needed financial support was much needed. to a group of freelancers in a time of about their own financial crisis. There was also some increased ‘The payment for the FTF security awareness on how to access ended up being a real- support, but that did not reach life saver for me, I believe It generated additional support through relationships freelancers outside the Task Force a lot of work was done to the same extent. A few also noted that the additional and continues to go on networking opportunities and closer There was broad confidence both regarding the financial relationships with organisations provided within and outside of the Task Force some additional work for them. that advocating for financial security of freelancers... Whilst my industry ‘They have been really keen on security was happening, but less supporting the work. They have . clarity on its impact continues to be in crisis, I given us support for our bid for the believe the time with the The FTF created some financial support continuation of the work, and have amidst the crisis FTF helped me feel more paid me some extra days to continue The practical support from organisations grounded, less fragile and work in the interim period.’ was felt amongst the group, who valued the gave me access to many FTF freelancer immediate financial support, amongst so much uncertainty. resources. Other work has Around one fifth felt more positive about their come out of the FTF for me.’ own financial security since joining the Task FTF freelancer

18 Making connections December 2020 Increased awareness of how to access The Freelance Task Force increased my awareness of how I could access financial support by those involved support during this challenging time [Base 79, 116] Around 6 in 10 (59%) freelancers agreed that 27% the Task Force increased their awareness of Freelance Task Force 5% 9% 46% 14% how to access financial support during these challenging times. Freelancer respondents 22% 41% 25% 9% 3 not part of Task Force There were some reports of individuals Strongly disagree Disagree Neutral Agree Strongly agree sharing advice outside of the group, but without a central communications platform, those outside of the group were less clear But a clearer mechanism for outside of the Comments suggest that those closer to Task where to go for information or progress on Task Force was needed Force members or those actively following the Twitter account were more likely to have some what the group was achieving. 62% of freelancers outside of the task awareness of how to access support than force disagreed that the FTF increased those with no connections. their awareness of how they could access ‘I feel like I was able support. This sample of freelancers is not ‘I only recall seeing a few tweets from task to make my fellow representative of the wider freelance cohort force members about such topics, but they overall, but demonstrates that improvements seemed to be personal opinions rather than freelancers aware of could be made to enable the group’s work to any official advocacy or support from the task be shared. Although the Task Force put some force as a body.’ Industry freelancer grants available to them mechanisms for external communication in place, such as Twitter and the website, there and financial support didn’t appear to be a process in place to enable agreement for these mechanisms to be which was being widely used by the group. While it was not an explicit mandate of the group to share widely offered.’ FTF freelancer outside of the Task Force, this was perhaps a missed opportunity.

19 Making connections December 2020 I believe that the Freelance Task Force is advocating for better nancial security for freelancers [Base 79, 116] Freelance Task Force 5% 9% 19% 46% 22% 34% agreed that the Freelance respondents 4 3 34% 52% not part of Task Force 8% collective voice of the task Strongly Disagree Neutral Agree Strongly force was heard by funders disagree agree and policy-makers There was broad confidence that the But were less certain that the collective Task Force was advocating voice of the group was being heard 67% of The Task Force and 59% of freelancers Although the group had confidence that some Recommendations for future: outside of the Task Force agreed that the Task advocacy work was being done by the group, Force was advocating for financial security for they were less sure whether the collective A second phase, better funded, freelancers. There was a general confidence voice of the group was being heard by funders could reach further and hope that the group was having an and policy-makers. Around one third (34%) The financial support provided by the Task influence on conversations around funding for agreed that the collective voice of the FTF was Force was, for some, critical help during a the arts and it seemed apparent to most that heard by funders and policy-makers (47% crisis. It made some way to fill a gap left in positive steps had been made in opening up were neutral). Many did not feel that the Task income for freelancers, when there were conversations. Force was operating with a single and unified few other mechanisms to do so. voice and some felt that this led to a missed ‘This is something I think the FTF has opportunity. While much has changed since April, the challenging times are far from over. A definitely had an impact on. Already ‘It’s difficult to assess whether the ‘collective future iteration of the Task Force, with organisations are paying freelancers voice’ was heard, because FTF did not operate greater funding, could increase and to attend interviews now. I had never with a single and unified voice. It is not clear widen the reach of that support and give that it could. However, when presented with some stability to a group who have been seen something like this before.’ an opportunity, individual members of the particularly impacted by the consequences Industry Freelancer Task Force were clear and forceful in their of the pandemic. arguments to funders and policy-makers about the precarity which has been the foundation of our sector.’ FTF freelancer

20 Making connections December 2020 Fast set-up essential but missed a step

The urgency of the situation The urgency of the situation required Organisations who joined later felt rushed required set up to happen quickly. a fast set up Whilst the need for a fast set-up was This was appreciated, however it was It’s important to remember that the FTF was understood, some organisations (especially those who joined later on in the process) felt also widely agreed that with more created in an unprecedented time, not only in the industry, but nationally and globally. that the process was rushed. time the recruitment process could The individual pressures which many people have been more open and fair. were facing were substantial. The uncertainty, ‘We heard about the idea very close to anxiety and lack of connection required a the first deadline, so our recruitment Fuel and the sponsor organisations quick response, which was delivered by Fuel process was rather rushed and not were keen to the Task empower and partners very successfully. However, this done in the way I would have liked Force to and did mean moving ahead with limited time to act autonomously had we had more time. I totally ownership was quickly handed plan. Whilst freelancers generally appreciated the need for fast action, many felt some understand that Fuel were trying to over. But it seems that this aim led impact from the hasty set-up. respond to and manage a very fast to a key step of setting goals and ‘I recognise that FTF was set up with urgency changing situation but it wasn’t the priorities to be missed. There was a and with kindness towards the freelance ideal start for those who joined the lack of clear overall shared purpose, community. However, the haste may have led which led to some tension, with to difficulties for those who ended up taking initiative later.’ differing perspectives the part in FTF.’ Sponsor organisation balancing FTF freelancer current crisis with talking about bigger, long-term issues. A mechanism for agreeing and ‘It felt a tricky balance to recruit and have a process setting realistic both short- and which seemed fair and equitable in a short space of long-term goals is needed for any future activity. time.’ Sponsor organisation

21 Making connections December 2020 I feel that the processes and criteria for recruitment of the Freelance Task Force was transparent and clear [Base 79, 116] Freelance Task Force 25% 27% 19% 22% 8% But around half (52%) disagreed that the Freelancer respondents 17% 33% 30% 18% 2 process and criteria for recruitment of the FTF not part of Task Force was transparent and clear. A similar proportion Strongly disagree Disagree Neutral Agree Strongly agree of freelancers from outside of the group (50%) also disagreed with this statement. The differing fees paid by organisations With more time, recruitment could be But others noted the inconsistency and many also caused some initial friction within the more open and wide-reaching commented that they would adopt an open hire approach if they were to do it again. group. This could be addressed with more Some organisations appreciated the flexibility Some also felt that there could have been time, planning and a consistent recruitment within the timescale to implement different more clarity from the start about what was approach. approaches to recruitment. required of them. ‘There was an issue which arose early on about how each member of the Task Force ‘For us, it worked ‘Recruitment was confusing - we was being paid a different amount and being well, we were able to weren’t sure if we were meant expected to work the same amount of hours. I to get on with it or if there was a found this problematic.’ FTF freelancer consult with freelancers structured, equitable process across After initial set up, ownership was to devise and agree a all participating organisations.’ quickly handed over to the Task Force Sponsor organisation Once the freelancers and organisations had signed up to the process, to enable complete recruitment strategy.’ Feedback suggests that there was a general autonomy, the ownership of the FTF was understanding from freelancers about why Sponsor organisation quickly handed over to the collective. There the recruitment process was quick and not was a desire from the organisations involved consistent across organisations. to empower the Task Force to make decisions, rather than giving direction.

22 Making connections December 2020 67% of Task Force members disagreed that they were clear on the goals of the FTF and how they could contribute

This again emerged from a desire to recognise A list of burning questions was collated in ‘Although we didn’t want to dictate a the power imbalance and give more autonomy the second week, as a mechanism for setting process to the freelancers, a session to freelancers. shared priorities, but without an agreed plan on shared goals and realistic targets ‘We liked the arms length aspect of the to take these forward they did not transform Taskforce. We felt that it was important to into action. would have been good (if potentially empower our freelancer to use the opportunity The size of the group, without a formal frustrating).’ Sponsor organisation as they saw fit given their own circumstances, structure also exacerbated this issue (explored needs and wishes. more in the next chapter). Leading to uncertainty about the collective We avoided making any organisational power of the group This resulted in a lack of clarity over the demands upon them. We thought that light collective priorities, the overall direction and The lack of shared goals appeared to result touch oversight was really important.’ how individuals could contribute to the bigger in confusion over whether or not the group Sponsor organisation picture. was a ‘force’ to speak as a unified voice or The desire for autonomy also meant the group to drive change. Many were unclear on the Around two thirds (67%) disagreed that they was set-up without structure. Instead, around commonality of the many different strands were clear on the goals of the FTF and how 30 freelancers volunteered to facilitate the of work which developed throughout the they could contribute (20% were neutral). initial meeting to get things moving, but also process. This is a clear learning for any future In future, the desire to create autonomy created tensions as there was no opportunity activity – setting shared goals can increase should be paired with some parameters for agreement. community, purpose and feeling satisfaction or mechanism for decision-making: real over own contribution. A crucial step of agreeing shared purpose empowerment requires some boundaries was perhaps missed rather than total freedom. ‘It felt like we were being described Feeling of urgency and need to get going Some organisations also recognised the as a force, then an experiment and meant that the group did not commit time need for a session on shared goals and it wasn’t so clear on our directions. to agreeing a shared purpose or setting any realistic targets that the group could consider explicit goals. collectively. Even if we didn’t have to have one voice, it would have been great to still have a commonality.’ FTF freelancer

23 Making connections December 2020 Lack of commonality led to internal An opportunity for radical thinking or a ‘Some people were pressure and tension time to work with the industry? really radical and The vast extent of talent and creativity within Whilst much of the work initiated laid solid the group meant that, inevitably, there would foundations for future collaboration and wanting to make be some ambitious ideas and agendas set. positive change within the industry, this led some to question whether it was the right radical changes to ‘The things I have most valued time for such ambitious agendas. the ecology of the have been...being involved in There appeared to be some tension within the radical thinking about changes group between those who saw an opportunity industry, forgetting that to be bold and radical and those who to the sector, and a feeling of wanted to use the time to address the more the industry was on connection and activity across the immediate concerns, as a collective. the verge of collapse long months of this year.’ Some freelancers saw an opportunity to FTF freelancer grow through the crisis and to work towards and there was a more radical change to the theatre ecology. They But some of these long-term aspirations didn’t necessarily see this as a priority which immediate problem.’ created an internal pressure to achieve within required a unified voice, but one which could the 13-week timescale. This pressure was not be worked on within the sub groups, with FTF freelancer set externally by Fuel or sponsor organisations like-minded people. but instead generated by the momentum of the group. Realistic short-term goals, ‘The Task Force missed an opportunity balanced with longer-term aspirations would to address the immediate crisis, and I help address this. (and others I spoke to within the Task Force) felt incredibly alienated as a result.’ FTF freelancer

24 Making connections December 2020 Fair Pay was also an issue which divided ‘All this talk about fair pay from an Recommendation: full, fair open the group’s priorities industry in an enforced coma, where recruitment There were some similar challenges around staff are being made redundant in A full, open recruitment process should whether it was the right time to be discussing be employed, with slightly longer lead issues such as fair pay, when the industry was droves, where they have no box time in a future iteration. Alongside this, in such crisis. Again, setting clear, realistic office income and their buildings are the representation/tracking process was common goals for the collective (whilst still closed to the public, I honestly don’t successful in ensuring a diverse group and allowing for ongoing conversations around understand if this is the right time to should be used again. longer-term change) would help create a balance and address this tension. be discussing fair pay. Fair pay for a With the lack of agreement around the overall show you can’t make or operate?’ Recommendation: a mechanism for purpose of the group and the many different FTF freelancer setting shared, realistic priorities agendas set, there were some who thought it However, around a third of Task Force With clearer overarching goals in place, a was not the right time to be addressing these members agreed that progress had been process to set internal priorities is needed issues. made in advocating for fair pay, indicating and must be accessible and democratic to that despite the tension, useful conversation ensure all voices have equal opportunity appear to have been had. to be heard. This could be through elected agreed that progress had leadership or a more formal process to 34% vote on key short and long-term priorities. been made in advocating for fair This process could be set-up by organisers pay/practice within the sector of any future Task Force and paid-for staff may be able to aid in facilitation. However, it is recommended that ownership of and responsibility for internal priorities and realistic timelines for delivery is then taken on by members of the Task Force.

25 Making connections December 2020 The momentum took on a life of its own

As ownership was handed over to A noble desire within the group to Some freelancers argued that it was possible the group, it seems there was a vocal avoid hierarchy for effective progress to be made without agreement from the whole Task Force and desire within the Task Force to avoid The desire to avoid traditional hierarchy that a unified voice was not necessary for all any kind of hierarchy. within the structure of the FTF was a noble issues, yet it seems that without an overall intention, which recognised the power shared purpose the large group meetings However, the group was too balance sometimes experienced by freelancers were not constructive. large for constructive discussion and organisations. It intended to create an autonomy to be creative, independent of ‘There seemed to be an agenda of and the desire to collaborate led organisations. to an overwhelming volume of deconstructing power that limited the communication that was difficult to ‘A non-hierarchical approach was collective power of the group.’ keep up with or navigate. This pace incredibly inspiring...’ FTF freelancer FTF freelancer was particularly challenging for No mechanisms in place for constructive those with additional access needs. discussions and decision-making The lack of formal hierarchy led Despite the immediate feelings of solidarity 52% disagreed that the felt by bringing 169 freelancers together in one structure allowed for inclusion to a natural one forming, but it place to discuss the shared challenges, the was suggested that this gave more lack of any formal structure meant that there and shared, equal participation influence to those with privilege, were no mechanisms in place for constructive while other voices went unheard. discussions and decision-making. 30% disagreed that their Furthermore, it meant no one was There were also differing opinions within voice was heard and reflected able to take full responsibility for the group about whether or not a traditional hierarchy was needed. within the FTF necessary functions.

26 Making connections December 2020 Meaning not all voices were heard A perceived natural hierarchy, based on The lack of structure meant that finding a way to engage in the Task Force was a job in itself The challenges which the lack of structure power or privilege, emerged brought to a group of this size, as well the Whilst the intention of autonomy and a Without a formal structure in place, and the absence of a central communications process freedom to work without hierarchy was rapid pace of change, some felt unsupported from the outset, made it impossible to enable acknowledged by many as brave and in the set-up process. Some freelancers felt all voices to be heard. Around half of the Task necessary, the lack of a formal structure that significant efforts were undertaken at the Force freelancers (52%) disagreed that the and need for decision-making, meant that a start of the process to ensure a more equitable structure of the FTF allowed for inclusion and natural hierarchy formed within the group. way of working. shared, equal participation. There was a perception by many freelancers The Open Space model which was put in ‘I never felt listened to, hence my that this hierarchy was based upon those who place at the start of the process was seen had the most time, technical ability or those as effective for early exploration, creativity job was therefore to listen....The who were able to make their voices heard. and inclusion but was viewed by others as size of the taskforce was probably Some felt that the pace and expectations were ineffective for decision-making. therefore set by those most privileged. challenging - possibly should have With no clear accountability been divided into smaller groups from ‘I also felt that there was a slight class problem at the start, with people insinuating ‘poorer’ With no elected or appointed leadership, there the off.’ FTF freelancer people didn’t need to do the work if they didn’t was a lack of clarity on ownership of what was have time, this felt like an attack and felt like delivered, as well as no clear central point of only privileged people should be leading contact for fielding enquiries or addressing 51% disagreed that the because they had the capacity.’ FTF freelancer issues or concerns. structure of the FTF enabled A small group of freelancers formed an administrative team at the start of the process effective ownership by the and worked hard to create communication freelancers channels and help to ensure that meetings were accessible.

27 Making connections December 2020 But this was a difficult ask. On reflection, ‘Even whilst able to access these methods Slack in particular, chosen by the group as a many freelancers commented that clearer of communication, I found the opening few platform for conversations, was found to be structure and framework for decision-making weeks completely overwhelming - it was like overwhelming and not always a safe space. from the outset would have saved a lot of trying to run a tech and perform a show at the effort spent on admin and provided more time same time.’ ‘Often people with other skillsets for creativity. FTF freelancer were spending an inordinate amount ‘If this were to happen again I hope more What was seen as a collective energy for of time on administration of their own care, time and resource can be put in by the some, was overwhelming for the majority. meetings/initiatives etc - learning to organisations to ensure this doesn’t fall to freelancers in the cohort, who then spent their ‘I am neurotypical but still felt navigate Doodle Polls, Zoom, Slack.’ 13 days simply administrating the structure, overwhelmed by the volume of emails FTF freelancer rather than being able to engage in it.’ and pace at which the Task Force was FTF freelance Lack of structured working hours is a working.’ FTF freelancer common challenge freelancers face Coordination and administrative support should be considered as a paid-for role in Multiple communication platforms made it Many respondents noted that the future iterations, allowing the wider group to difficult to keep up with conversations overwhelming pace of internal communication use their time in other ways. created a pressure to over-deliver. It wasn’t This was exacerbated by the many always possible to keep on top of activity A desire to collaborate resulted in communications platforms involved (e.g during the one day per week that was paid, overwhelming communications Twitter, email, Slack, Whatsap). Conversations resulting in some working unpaid hours. were happening at different paces with The noble intentions of the group to be fully different groups and across many different It was noted by many that this is an issue collaborative and keep everyone informed, communication platforms. commonly faced by freelancers in the sector. resulted in high volumes of communication in many directions. This left many feeling that it This meant that when they did have the time had become chaotic and overwhelming, and to catch-up, some were not sure where to look some felt excluded because they couldn’t keep first. up with the fast pace.

28 Making connections December 2020 ‘I felt that a culture of working all Streamlined communications channels are 37% agreed that the FTF hours and for low pay, as a badge of needed was responsive to their honour, was replicated within the There is a need for streamlined communication. Fewer channels and an access needs Task Force. I received emails, slack ability to distinguish between ‘need to know’ notifications and whatsapp messages information and optional ongoing discussion ‘I valued the space and time to be part of every day at all hours. There was no would allow members of the Task Force to the conversation, to feel like my voice as navigate the flow of communications more clear boundary between working and a freelancer was valued. We often work easily. not working and one day a week was from a place of gratitude - In some ways spread across seven.’ FTF freelancer Setting personal boundaries should also my biggest take away from my time on the be encouraged within the group taskforce is, on a personal level, I now feel Lack of structure is also a common experience Again, this pressure to over-deliver was not set more confident to ask for what I need and for freelancers. by any external expectations but by the rapid set my own terms for work.’ FTF freelancer ‘Without any scope of aims, or anyone to guide pace and volume of activity within the group. But others felt unsupported. As well as and provoke to begin with we were all just at Some respondents noted that the experience of additional structure and support, this suggests sea. I kind of liked this because it was a very the Task Force encouraged them to be bolder a need to establish a shared internal culture obvious example of the issues that freelancers in setting their own terms. encouraging personal care and boundaries. face day-to-day – we don’t have our own structures and therefore we face barriers when required to connect to others’ internal structures or to be able to offer anyone else that we work with a sense of structure to lean upon.’ FTF freelancer

29 Making connections December 2020 Some freelancers noted that when they were Sponsor organisations found it hard to Support mechanisms were put in place able to take a step back and focus on a specific keep up too for those with access needs goal, they were able to feel more satisfied. A Organisations appreciated the good small subset also found satisfaction once they There was a general feeling amongst the communication and welcomed check-ins detached themselves from the main group and group that provision of access requirements, from Fuel, but some also found it difficult to did their own lobbying at a more local level. such as BSL, captioning and voice notes made keep up with the information flow coming the meetings accessible, but it was also noted out of the Task Force. In particular, the lack that these access provisions should have been ‘After trying to connect with of coordination of the communication arising in place form the outset. a few different subgroups, I from the working groups. Whilst the many outputs were seen as impressive, the number This provision also helped to raise awareness finally found my place when of emails and requests for information or amongst the group of the importance of holding accessible meetings. I started to think more locally feedback from the different groups was hard to maintain when many staff were on furlough But the pace and length of meetings was and think in terms of smaller and resources were stretched. challenging change... I saw myself as a ‘One of the challenges of lockdown has However, the pace and length of the meetings conduit for information and been the number of surveys, networks (set by the group itself) meant that people and reports that have been produced. Not were getting left behind, despite the support support. FTF freelancer only by the FTF but others as well. During being put in place. This included meetings the work of the Task Force we discussed being scheduled at very short notice, which that the freelance community is multi- caused challenges for putting in place faceted and made up of differing opinions additional support for those who needed it. and approaches – but perhaps there’s a need to look for some commonality across everything that’s been produced.’ Sponsor Organisation

30 Making connections December 2020 Recommendation: make administrative Recommendation: create a culture for support an official, paid-for position autonomy and setting boundaries Greater structure and admin support/ Autonomy was a clear goal of the Task coordination is needed to ensure the Force but this doesn’t just happen ‘While the Task Force did do well with Task Force can function effectively at the naturally. A culture needs to be created ensuring voice notes, BSL, captioning same (or larger) scale. This should not be to allow freelancers to feel able to set and other support, it always felt a person ‘in charge’ to set direction, but boundaries on their time and choose chaotic and overwhelming and did someone to facilitate, take responsibility the level to which they can get involved, and drive things forward. A formalised without feeling left behind. This can be not account for pace and different structure is also needed to allow decision- encouraged by the organisers and staff of speeds of work, the need for time making and discussion in a large group any future Task Force iterations, but also to process information…a more to encourage shared value and purpose, needs to be something the Task Force whilst also allowing the diverse working members recognise and buy-in to. sophisticated discussion about access groups to continue to progress their work and inclusion is needed, beyond without a consensus on all issues. communication tools.’ Recommendation: ensure access needs are considered from day one FTF freelancer Recommendation: create streamlined channels for communication The addition of an Access Manager to the Any future model should ensure access Task Force was a positive move. Any future support is provided from the outset. Communication needs to be streamlined. iteration should have this kind of support There needs to be greater differentiation built in from day one, with access needs Bringing in the Access Manager was seen as a between ‘need to know’ communications considered in all communication. A formal very positive move which benefited the group and optional active discussion, with induction to include access to resources, as a whole as well as individuals, but, some opportunities for individuals to get involved such as accessibility toolkits should also be felt that more of the support could have been in the issues they are most suited for/ considered. in place from the start. passionate about. Administrative support More than one third (37%) agreed that the FTF provision should be the conduit for was responsive to their access needs (56% essential, Task Force-wide communications, were neutral). through an accessible platform – potentially simply by weekly email. Other optional platforms can be used for ongoing discussion on specific topics.

31 Making connections December 2020 Personal connections built communities

As discussed, the full Task Force 169 people is an exciting but ‘I only felt useful within the was overwhelming in size, and overwhelming size of group last few weeks where the without structure, interactions The scale of the Task Force was noted earlier as a full group were at times as unprecedented and exciting. But it was structure of the meetings largely felt that the full meetings of the viewed negatively. However, the collective group via Zoom were too much for changed to a more open smaller working groups with most individuals. space where we would shared purpose had many positive The full group meetings did not help with take set amount of times to outcomes. By creating personal mental health in challenging times connections, these groups allowed discuss topics and only use Within the challenging context of the for peer support, listening, idea pandemic, this resulted in some finding it the chat features at certain generation and progress on agreed a burden to join the larger group meetings. times so everyones voice issues. For others, the meetings became over- complicated and overwhelming. could be heard.’ FTF freelancer Those actively involved in smaller This does seem to have improved slightly groups were also much more easily throughout the run of the Task Force but Around half (52%) of the Task Force able to feel satisfaction with building structure from the start would save freelancers disagreed that being involved on potentially wasted time. in the FTF during challenging times had a their own contribution, while those positive impact on their mental health. This only involved at a full Task Force 24% agreed that being is not to say that it necessarily had a negative level found it harder to see what effect (though comments suggest that this was they were trying to achieve, and involved in the FTF had a positive the case for some) but that the absence of an impact on their mental health agreed structure and support mechanisms therefore what was achieved. within the Task Force did not lend itself to 52% disagreed emotional support.

32 Making connections December 2020 There were some reports of some problematic A small sample of working groups: Valuable friendships and personal connections behaviour within the larger group, leaving - Dance Task Force were made, restoring mental health at a time some freelancers feeling excluded. Issues like - Deaf, Disabled and Neuro-diverse when many were feeling isolated with the this could have been addressed at the time, lockdown. with appropriate support structures in place. - South Asian Task Force ‘Having ‘co-workers’ and meeting Smaller groups enabled connection and - Burn It Down – Radical Task Force new disabled, queer, working-class improved mental health for some - Early Career Artists and Practitioners and local freelancers was positive Around one quarter agreed that being - Theatre For Young Audiences for my mental health at a time when involved in the FTF had a positive impact on - The Better Representation Group their mental health. In such unprecedented I’ve been isolated. Talking with other times this highlights that for some, the - Producers Working Group multiply-marginalised disabled community which built up within the smaller - North East Working Group people in my communities who were group was a much needed support network. A full list is not currently available. We facing similar struggles to me was Feedback suggests that the evolution of would recommend that the website is smaller working groups was critical for many. updated to reflect the full scope of working also good for my mental health.’ groups. FTF freelancer ‘It had a positive impact on my life at that time. Despite all of the frustrations and challenges of the pandemic - and of dealing with such a large group - it gave me hope and a chance to connect to with other like-minded people. It was a positive and flawed experience.’ 33 Making connections December 2020 Support networks formed, delivering Impact on personal outcomes of interactions with Full Task Force vs smaller working groups valuable community The groups, formed of diverse, but like- Interactions with the Interactions within minded people, provided an essential support full Task Force Task Force working groups network for some freelancers when meetings and communications with the entire Task Overwhelming communications Personal connections Force together became overwhelming. A sense Lack of direction Shared purpose of community developed as people supported Uncertain of contribution Feeling of acheivement each other and learned from each other. Not feeling heard Being listened to ‘I have found a Perception of hierarchy Support networks supportive network of Those in smaller groups were more ‘I value the connections that have people that have helped able to see their own contribution been made. The exposure to different Personal sense of achievement was very ways of thinking and working me through several varied within the group. Some freelancers that have been challenging and found it difficult to appreciate what their role conundrums and new had been within the FTF as a whole but the enlightening. The way I work will be friends from different smaller working groups enabled powerful forever changed by this process.’ conversations to take place and empowered FTF freelancer freelancers to feel value and contribution. areas of the UK and These groups delivered both specific outputs different roles. That has (see following chapter) and intangible benefits. helped a lot.’ FTF freelancer

34 Making connections December 2020 ‘The working groups were focused and met two of them in person in the past. It was More informal networking, creativity achieved great things, work that we are and remains a very special group...we were and advocacy was also undertaken all continually proud of. The FTF enabled lucky.’ FTF freelancer As well as these more explicit connections me to make connections with freelancers The positive momentum resulted in some I would never have come into contact with and agendas as part of working groups, continuing projects in their own time after the there were also many valuable informal otherwise and I will be forever grateful for that 13 weeks. opportunity.’ FTF freelancer networking opportunities happening. Many additional shared or individual projects were Local results were easier to feel than also undertaken that have not been shared Interests aligned and many engaged with contribution to overall Task Force results like-minded individuals formally as an output. Some freelancers who were not part of a It was important for many freelancers to find formal working group found it difficult to a group of colleagues whose interests aligned appreciate what their role had been within the ‘I valued the core of with their own. The working groups provided FTF. They felt detached from the FTF itself and an opportunity to engage with like-minded didn’t feel valued. people I worked with individuals and to collaborate – either at a regional level, by art form or shared interest. But some found satisfaction once they across a number of For some this was a much-needed focus removed themselves from the pressure which they were unable to find within the they felt being part of the whole Task Force different groups. I larger collective. For others these groups meetings and communications and did their were also a reflection of the diversity of own lobbying at a more local level. valued their insight interests and opinions, which they felt was as ‘I feel that I worked best alone or in a small and personal wisdom important as achieving a ‘unified voice’ within group and was able to achieve things by the Task Force. working in this way. I feel that I contributed and hurt strength and ‘I think that being a part of the dance group to larger group discussions from the inception created a natural support group that was much of the Task Force but I quickly recognised solidarity.’ FTF freelancer needed. We ranged in ages from 20s to late this was having a detrimental effect on my 50s and it was a meeting I looked forward to mental health, so I had a rethink about a more attending. We became friends and I have only sustainable way for me to work within the Task Force.’ FTF freelancer

35 Making connections December 2020 Those who didn’t feel heard found value The working groups reflected the diversity in listening to others ‘Mediator, facilitator of the group Although some freelancers did not feel that and friendly disrupter. I It is clear from the feedback that there were their voice was heard even within the smaller differing opinions on the overall priorities groups, some found benefit from listening, spent a lot of emotional that the Task Force should have been working learning and taking time for self-reflection. energy trying to ensure towards as a group. Although it is important There were clear learnings from this that individuals understand the collective, experience which will be taken out into the people were included in shared, goals and values of any future industry (discussed more in the next chapter). iterations of the Task Force, the working groups enabled diverse interests to be taken FTF freelancer There were many personal skills demonstrated the FTF.’ forward, independent of the collective. by individuals which contributed to the overall success of the working groups and the More consideration to the structure and future communities which developed. legacy of the Task Force may enable more freelancers to find a sense of place within Recommendations: retain working ‘My role was to listen. I was very the group and find some personal benefits group model, maximise opportunities for personal interaction happy to listen and learned a lot from from the collective, whilst continuing to be independently creative within their own Opportunity for personal connection should those whose voices are not normally region. be maximised. Smaller working groups are heard. Personally, I felt I achieved well placed to enable optional discussion nothing within the taskforce and and progress on specific, focused issues could not find a way in or a way to that can then be fed back through central communication channels as needed. They invite people to listen or hear my can also be places for shared experiences, offerings. It did, however, buy me listening and support. Encourage time to reflect on my own practice freelancers to join a small number of working groups in order to gain personal and make enquiry into issues I think benefits and satisfaction on achievement. are important.’ FTF freelancer

36 Making connections December 2020 Immediate impacts with future potential

In the 13-week duration, the Important industry-wide issues Outputs of the Freelance Task Force Freelance Task Force produced a highlighted included: wide range of valuable outputs on The diverse range of working groups which • The 5 Guiding Principals: A Fair Trade a range of topics. formed during the 13-week period was Model for Freelancers reflective of the well-represented group as a • Dance in Wales report Organisations noted having read and whole. • A Manifesto for (Better) Representation in shared these outputs and planned The focus of the working group discussions U.K. Performing Arts to take action based on their covered a wide-range of subjects, from fair • The Freelancers support menu recommendation. However, there pay, mental health to the immediate crisis facing the industry. The groups allowed • Mental Health Cards and Toolkit was definitely scope to increase a space for these issues to be discussed, • A film made by a group of artists/ awareness of these outputs debated and shared. performers to highlight issued faced by amongst the full Task Force. those who have a learning disability. Extensive documents, resources and • Research on the essential contribution There were also a range of softer toolkits were produced that freelancers make to the industry outcomes to the Task Force. The Task We’ve listed examples of outputs that were A list of all the outputs shared with the Force has sown the seeds for a shared more widely within the Task Force evaluation team can be found at Appendix and with sponsor organisations and that have 4. lasting network, the benefits of been collated following requests for feedback. which could outlast the immediate Despite efforts to collate a comprehensive list, crisis. however, it’s likely that we are not aware of everything that was produced and there may be other useful documents and resources which haven’t been picked up by this evaluation.

37 Making connections December 2020 ‘There is an open and ongoing exchange - and I hope they will join our board!’ Sponsor organisation

Many organisations have taken the ‘We are now applying for funding to create As we start to develop for delivering guidance on board a role for a freelancer to work with us in a work post-covid we’ll have the consultancy/collaborative/advisory way. Many organisations reported that they were We are using the documents to feed into opportunity to think about how we intending to act on the various outputs that our planning with an aim to take on-board Sponsor Organisation have been shared with them. Around 8 in 10 can integrate these.’ learning from them in all planning for future organisations agreed that they had improved work.’ Sponsor Organisation It highlighted the sometimes under-used or planned to improve practices based on the skills and value of freelancers outputs of the FTF. Other organisations were dealing with the immediate crisis and may revisit later on From the outside, some organisations were ‘We have been going through them at able to appreciate the wider positive impacts fortnightly meetings and reflecting on For other organisations, pressures with staff of the Task Force even more than some within on furlough and the many other challenges the group. They acknowledged the breadth of them in smaller groups. Many have currently facing the industry meant that for skills of the freelancers that sometimes goes made strong impression and led to us some the timing wasn’t right to consider under-utilised. making changes in our own working the outputs. There is a need to ensure these outputs are not lost in time, but are saved in a practices.’ Sponsor Organisation central repository, so the sector can return to Some noted that they were planning on them. improving policies and practice based on ‘It’s too soon for us to look at these properly some of the advice to come out of the group. and consider how to integrate this into Others planned to include the freelancers future practice - we’ve been implementing a more in strategic planning and strategy restructure and reacting to a second lockdown, moving forward – maintaining strong links so we’re still fire-fighting.’Sponsor Organisation and having a more artist-centred approach to planning. 80% agreed that their organisation has improved, or plans to improve, it’s practice based on outputs of the FTF

38 Making connections December 2020 ‘I have been struck by how much under-used It seems that issues around gaining consensus potential there is both in the freelancer cohort from the group on what could be published - how if you do give people the money, time meant that this was abandoned as a and space to think about things and come up communication platform. with ideas, they really, really do. It’s been an It was also noted in the feedback that a shared opportunity for me to see our freelancers as Google Drive was created for the purpose of leaders and thinkers as well as performers.’ sharing documents, however this was not Sponsor organisation taken up by the group as a whole. Could have even more impact with a Freelancers outside of the Task Force didn’t central repository for sharing feel informed of progress and outcomes Without a central repository for information, Three quarters of freelancers outside of the it became difficult for others to get their work group disagreed that they were aware of heard. A central resource is needed, which can outcomes of the group and around half (51%) also be accessed externally by the freelance disagreed that they felt informed about the community. This can ensure the outputs of the current situation and the progress being made Task Force have a full and lasting impact. by the Task Force. This indicates that while the activity of the Task Force was very visible ‘There wasn’t a central place to put on Twitter and other channels, the valuable information so the work you did could very outputs of the group did not reach high levels easily go under the radar and not be picked of awareness outside of the Task Force group. up.’ FTF freelancer The Task Force did set up a website during this 51% of freelancers outside initial phase, created as a platform for sharing information externally. However, the website of the Task Force disagreed was not completed or kept up-to-date, but that they felt informed about with more resource and structure could be developed further. progress

39 Making connections December 2020 A sample of outputs created by the Freelance Task Force

Adroddiad DAWNS YNG NGHYMRU: Tachwedd 2020

CEFNDIR

Lluniwyd yr adroddiad hwn gan Deborah Light, tra oedd yn gweithio fel rhan o Dasglu Llawrydd y DU (FTF UK). Sefydlwyd y tasglu hwn gan FUEL gyda’r nod o gryfhau dylanwad y gymuned lawrydd ym meysydd y theatr a pherfformio. Bu Deborah Light yn rhan o’r is-grŵp Tasglu Llawrydd Cymru, a’r is-grŵp Tasglu Dawns Llawrydd y DU.

Lluniwyd yr adroddiad hwn gyda mewnbwn gan Jessie Brett, Bethan Cooper, June Campbell- Davies, Laura Drane, Zosia Jo, Becky Johnson, Sarah Mumford a Josie Sinnaduri.

‘A Freelance Supporters Menu’ from DanceSeiliwyd yr adroddiad in Wales ar wybodaeth report: gan: November 2020 Early Career Artists and Practitioners Survey − Cyngor Celfyddydau Cymru (CCC): adroddiadau cyhoeddedig/datganiadau blynyddol. The Uncultured − Data dawns-benodol y Loteri y gofynnwyd amdano ac a ddarparwyd gan CCC i Dasglu Llawrydd Cymru. − Canfyddiadau o Arolwg Llawrydd Cymru. − Gwybodaeth a gasglwyd yn ystod yr Ystafell Werdd Dawns (16 Gorffennaf 2020) a hwyluswyd gan rai o aelodau o Dasglu Llawrydd Cymru, sef Zosia Jo, Deborah Light, Krystal Lowe ac Anthony Matsena, gyda chymorth gan Groundwork, ac a fynychwyd gan dros 30 o weithwyr llawrydd. − Gwybodaeth a gasglwyd gan Sarah Mumford o’r North Wales Dance Collective. − Gwaith yr is-grŵp Tasglu Dawns Llawrydd y DU. − Profiad ymarferol y cyfranwyr i’r papur hwn ac aelodau o Dasglu Llawrydd Cymru, ynghyd â’u trafodaethau gyda, a gwybodaeth o, weithwyr llawrydd ledled Cymru.

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A report examining the effect of Covid-19 on A film made a group of artists and A Fair Trade Model for Freelancers Opera freelancers performers with a learning disability

40 Making connections December 2020 Again, a central repository to showcase the By the end of their experience, and perhaps Coming together in the working groups resources created would address this. after some self-reflection, many freelancers and the networking opportunities enabled were able to articulate many valuable, freelancers to be exposed to many different ‘Followed all accounts and kept meaningful (and in some cases life-changing) ways of thinking and working and many myself close to the process but still benefits to their involvement. freelancers appreciated this invaluable opportunity. have no idea what it did and what it Exposure to different ideas, thinking and achieved.’ Industry freelancer practices ‘I value the connections ‘I haven’t found the outputs clear Some freelancers reflected on having the opportunity for lively debate; a chance to that have been made. and I’m surprised, as I was very be radical with like-minded individuals. For aware of the FTF activity going on others it provided personal development The exposure to different by being on Twitter, which seems to opportunities and a chance for self-reflection on their career. And for many freelancers, it ways of thinking and be a very important and vocal space provided a platform to advocate for change for the activity. I feel for (but also and support others in the industry. working that have envy) those who aren’t on Twitter ‘Within the working groups I was part of, we been challenging and and cannot keep up or were even had an abundance of ideas, skills, knowledge, goodwill and care - ensuring that everyone enlightening. The way unaware this was happening.’ Industry who wanted to be part of those conversations I work will be forever freelancer felt heard and safe to engage.’ FTF freelancer In addition to outputs, many softer The Task Force has highlighted the issue that changed by this process.’ outcomes were achieved the freelancer role can be quite isolating. The benefits of being involved in the working FTF freelancer groups went beyond the tangible outcomes shared with the group.

41 Making connections December 2020 Connections built skills and confidence ‘I believe lots of us learnt a lot about access (least of There were also accounts that the increased exposure and connections with the industry, all how to approach a zoom in an inclusive way) and built personal skills and confidence. this has certainly augmented my knowledge.’FTF freelancer ‘I felt more connected to the bigger industry and built my public speaking It was an opportunity to be included Important learning about accessibility confidence, connecting with brilliant For some freelancers, the opportunity to be needs was shared like-minded people.’ FTF freelancer represented and included in conversations The Task Force provided an effective And the confidence to speak out and address was invaluable. mechanism for learning and sharing good any inbalance or barriers. practice around access and inclusion. There ‘Being mixed race, foreign and were several tangible outputs on this subject ‘In some ways my biggest take away from my disabled I usually don’t sit on and some freelancers noted a much better time on the taskforce is (on a personal level) the table where decisions are awareness of accessibility issues within the I now feel more confident to ask for what I made. I feel that I have a lack of sector which they could take with them. need and set my own terms for work. A lot Around three quarters (77%) of freelancers of the projects I took part in and saw coming understanding of how the system agreed that they were aware of good practice out of other subgroups seemed to be working works. I felt that I was learning a lot that has been shared within the Task Force towards addressing this power balance. To around access needs in the sector. place value on artists and audiences and create and very fast.’ FTF freelancer space where we are enabled to make our best agreed that they had work.’ FTF freelancer 77% agreed that they were 59% aware of good practice shared seen positive mechanisms for within the Task Force around change with regards to access access needs in the sector and inclusion within the sector

42 Making connections December 2020 ‘I learned huge amounts about how ‘We’ve taken on board most elements ‘A collective energy to work accessibly. I know that this of the ‘Making better conditions for meant that other people had to - Neuro-divergent Freelancers.’ for rebalancing and directly or implicitly, through doing - Sponsor organisation do that teaching.’ FTF freelancer reimagining our The Task Force created building blocks for Many outputs regarding access and inclusion longer-term change sector.’ FTF freelancer were shared with organisations and important Although this evaluation has highlighted that conversations were initiated. the personal benefits of involvement were Around 6 in 10 freelancers (59%) agreed that mostly felt once people came together in The groundwork has been set for the longer- since joining the FTF they had seen positive smaller groups, many freelancers also felt the term impact as a collective voice. There is clear mechanisms for change with regard to access impact of coming together as a diverse and potential to continue the success of this first and inclusion within the sector. representative collective. iteration and be a positive force for change within the industry, through awareness- ‘The greater success is that raising, advocacy and sharing creativity. freelancers from all disciplines and Feedback indicates that many of these working across the nation came together and groups have continued to meet and some have realised that our voice is a powerful secured further funding for their work. one, powerful lobby.’ FTF freelancer

‘It felt like a spotlight was shone on our significant plight and I felt heard. It was galvanising and thus lessened the potential for desolation!’FTF freelancer

43 Making connections December 2020 The Wales Freelance Task Force is a good Limited progress could be made in the initial ‘I think the greatest success demonstration of the legacy of this initiative. 13-weeks but building on the conversations started will mean this progress is not wasted is the broad support and During the initial 13 week period, the action to support and value group were responsible for lobbying for ‘Starting a conversation direct freelance funding from the Welsh freelance colleagues at a government, resulting in £10m, dispersed as £2.5k grants to freelancers across with so many people time of stress. It was both Wales, demonstrating the real impact of from vastly different effective stakeholder engagement. Members a challenge and a rallying of the Task Force now sit on the Welsh backgrounds and cry to organisations to Government’s Freelance Pledge Working Group (2020-21). perspectives - naming a acknowledge that even In December 2020 the group secured FTF freelancer though Covid was a moment additional funding from the Arts Council problem.’ Wales to continue their work in 2021. of crisis our shoulders are ‘We were heard, but still broader and we should Big conversations are getting started that doesn’t necessarily be actively supporting Many important issues have been raised and discussed within the group and with industry create change.’ FTF freelancer freelancers now and taking bodies outside of the network. It’s important care of them.’ now to keep this momentum going and to not lose the groundwork that has been done and Sponsor Organisation the connections that have been made.

44 Making connections December 2020 The power balance has been tipped ‘Making a case for better slightly for freelancers Recommendation: plan now for future- representation, being paid fairly, proofing There is evidence that the opportunity for meeting wonderful people and Make plans now for both the ongoing crisis freelancers to form a collective voice, despite and the longer-term - to ensure progress challenges, has made some small progress on making new friends, being a part of continues to be built on. Future-proofing giving freelancers more power in the sector. a network, building a relationship should be considered in the next phase so ‘I do think the ability to open up the with organisations, creating useful that long-term benefits can be maximised. conversation and organisations showing documents and being part of For both organisers and members of the clearly that they are now willing to listen is conversations that will continue for Task Force, the legacy of this work should a step in the right direction, however I don’t be an ongoing consideration. view it as progress until there are tangible years after.’ FTF freelancer results for freelancers.’ FTF freelancer External funding can ensure the benefits Recommendation: create a central, Recommendation: external funding, evolve and outlast the crisis lasting repository for outputs with structure, will allow greater independence There is an opportunity for this shift to A lot of excellent work was undertaken continue with a further iteration of the Task by the Task Force that remains unknown. Performance organisations should still Force and more time to address issues. The volume was too great for it all to be involved in future iterations of the Additional external funding, paired with a be shared, recognised and actioned Task Force, to build on relationship and more formalised structure and support would immediately. A longer-term solution solidarity, but additional external funding also help give freelancers further autonomy for sharing is needed – a central online will also empower freelancers more to from organisations. platform widely accessible for all to search have their own voice and direction. and view all outputs in their own time.

45 Making connections December 2020 Appendix 1

Sponsor organisations who signed the open letter to theatre and performance makers 1927 Candoco Doncopolitan Inc Arts Access All Areas Cast Donmar Warehouse Jaivant Patel Dance Action For Children's Arts Chichester Festival Theatre Eden Court Highlands Jermyn Street Theatre Activate Performing Arts China Plate EGO Jerwood Arts Actors Touring Company Chinese Arts Now Emergency Exit Arts Kali Akademi Citz Glasgow English Touring Opera Kiln Theatre Akramkhan Company Clean Break English Touring Theatre Kiota Bristol ArtsAdmin Clod Ensamble Everyman Playhouse Kneehigh ArtsDepot Complicite Farnham Maltings Leeds Playhouse Associations of Lighting Designers Coney Fio Leicester Curve Barbican Theatre Plymouth Contact Frozen Light Theatre Lift Battersea Arts Centre Coventry City of Culture Trust Fuel Little Angel Theatre Belgrade Theatre CPT Gate Theatre Mercury Theatre Birmingham Repertory Theatre Curious Directive Graeae MIF Blue Elephant Dance Base Hall For Cornwall Mimbre BOP theatre Dance East Headlong Miracle Theatre Boundless Theatre Dance Umbrella Hijinx Mortal Fools Brighton Dome & Brighton Festival Dance West HOME National Dance Company Wales Bristol Old Vic Derby Theatre Improbable National Theatre of Scotland Brixton House Diverse City In Good Company National Theatre Wales

46 Making connections December 2020 Sponsor organisations who signed the open letter to theatre and performance makers National Youth Theatre of Great Regent’s Park Open Air Theatre Take Art Theatre Bristol Britain New Earth Theatre Regional Theatre Young Director Taking Flight Theatre Theatre Centre Scheme Northern Stage Rose Theatre Kingston Talawa Theatre Company Theatre Peckham Nottingham Playhouse Roundhouse Tall Stories Theatre Rites November Clu Royal & Derngate Tamasha Theatre Royal Plymouth Ockhams Razor Royal Exchange Tangled Feet Theatre Royal Stratford East Octagon Theatre Bolton Royal Opera House Tara Arts Tiata Fahodzi One Dance UK Rubicon Dance The Almeida Theatre Turtle Key Open Clasp Sadler's Wells The Bush Theatre Unfolding Theatre Oxford Playhouse Shakespeare's Globe The Cockpit Unicorn theatre Pagrav Dance Company Sheffield Theatres The National Theatre Unlimited Paines Plough Smart Entertainment The New Wolsey Theatre Wales Millennium Centre Pavilion Dance South West Soho Theatre The Old Vic Wassail Theatre Pentabus Spare Tyre The Royal Court Theatre Wildworks Pitlochry Festival Theatre Spin Arts The Royal Shakespeare Company Wise Children Pleasance Theatre Stellar Quines The Yard Wolsey Theatre Polka Theatre Strike A Light Theatr Genedlaethol Cymru Ramps on the Moon Studio Wayne McGregor Theatr Iolo

47 Making connections December 2020 Appendix 2

Members of the Freelance Task Force Aaron Jeffrey Beth Sitek Ellie Williams Ibrahim Ismail Ailsa Dalling Bethany Wells Ellen Yilma Isabelle Kabban Alessandro Babalola Bradley Travis Emily Alden Jack Nurse Alice Theobald Brodie Arthur Emma Bettridge Jackie Clune Alister O’Loughlin Caroline Parker MBE Emma Jayne Park Jaivant Patel Althea Burey Catherine Lake Ffion Campbell-Davies Jamie Fletcher Amanda Parker Chanje Kunda Fiona Fraser Jane Crawshaw Amantha Edmead Charlene Salter Freya Stokka Jennifer Jackson Ammar Haj Ahmad Charlotte Kransmo Fubunation Jessica Rice Amy Clare Tasker Chris Peterson Garrin Clarke Jessica Thanki-Grogan Angharad Lee Clare Perkins George Francis Jessica Wright Anjali Mya Chadha Coral Brookes Georgia Bird Jo Paul Anna Alvarez Daisy hale Gillie Kleiman Joana Nastari Annie-Lunnette Deakin-Foster Dan Ayling Gitika Buttoo Joyce Henderson Arran Pallan Darren Pritchard Glesni Price-Jones Joyce Omotola Ashleigh Bowmott David Munns Grace Goulding June Gamble Ashley Jordan David Webber Grania Pickard Karen Traynor Assis Carreiro Deborah Light Greg Cullen Kate O’Connor Athena Stevens Deepraj Singh Hannah McPake Kate Waters Beccy D’Souza Divya Satwani Hannah Quigley Kate West Becky Minto Ellie Mason Hannah Stone Katie Bosomworth

48 Making connections December 2020 Members of the Freelance Task Force Keiren Hamilton-Amos Mele Broomes Philip Harland Shannon Martin Kim Simpson Michelle Payne Polly Jerrold Sian Armstrong Krystal S. Lowe Milton Lopes Rachael Nanyonjo Simeon Miller Laura Sweeney Mimi Doulton Rachel Mars Simisola Majekodunmi Leeza Awojobi Miranda Henderson Rafia Hussain Sonny Nwachukwu Leigh Toney Miss Jacqui Rhys Thomas Sophie Woolley Leo Wan Mumba Dodwell Romy Foster Steffan Donnelly Lily Einhorn Nadia Emam Rosie Elnile Steve Ryan Lisa Mellor Naomi Obeng Rosie Jones Susie McKenna Liv Hunt Naomi Oppenheim Rosy Roberts Tom Lee Lora Krasteva Natasha Chivers Russel Martin Urja Desai Thakore Louie Whitemore Natasha Player Sadeysa Greenaway-Bailey Valeria Isaiah Sadoh Louise Anderson Nessah Muthy Sam Dunstan Victor Esses Lou Brodie Nick White Sandra Alland Vijay Patel Lucy Sheen Nicole Behan Sara Templeman Viv Gordon Maia Kirkman-Richards Omar Khan Sarah Argent Whiskey Chow Mariah Louca Parbati Chaudhury Sarah Shead Xana Marius Arnold-Clarke Paul Christian Sarah Travis Zorazelda King Mathilde Lopez Paula Varjack Sasha Milavic Davies Matilda Ibini Pauline Mayers Segen Yosife

49 Making connections December 2020 Appendix 3

Disciplines represented within the Freelance Task Force Access supporter/ Creative enabler Multi-disciplinary design Actor Musical Director Applied Performance Artist Performer Artist Press Rep Arts Manager Producer Arts Practitioner Production Manager Caberet Performer Project Manager and Programmer Casting Director Puppet Maker Choreographer Puppeteer Comedy Performer Set Designer Community & Education Arts Facilitator & Artist Singer Composer Sound Designer Costume Designer Stage Crew Dancer Stage Manager Director Technician Dramaturg Theatre Director Fight Director Theatre maker Independent Arts Leader WHAM (Wigs, Hair and Makeup) Lighting Designer Writer Movement Director

50 Making connections December 2020 Appendix 4

This is a list of outputs shared by freelancers with the evaluation team. • Rebalancing and Reimagining: Wales Freelance Task Force (English We are aware that there will be many more examples: version) • A Film made by a group of artists/performers with learning disabilities • Ailfantoli ac Ailddychmygu (Welsh version) • A Manifesto for (Better) Representation in U.K. Performing Arts • Rebalancing and Reimagining (Easy read version) • A Mental Health Toolkit • Rebalancing and Reimagining (BSL) • A Menu of More Transparent and Accessible Recruitment Processes for • Rebalancing and Reimagining (Audio) Organisations & Freelancers • RTYDS Report by Gitika Buttoo • A Report Examining the Effect of Covid-19 on Opera fFeelancers • The 5 Guiding Principals: A Fair Trade Model for Freelancers • A Statement on behalf of Early Career Artists & Practitioners • The Joint Campaign for Data Collection • An Open Letter Making the Case to Better Support Neurodivergent • The Mighty Creatives Open Letter and Response from the Minister for Freelancers Culture, Media and Sport • Dance in Wales report • Theatre and Performance Producers Survey Report • Adroddiad Dawns Yng Nghymru • What do you need as a freelancer to do your best work (Theatre for • Early Career Artists and Practitioners Survey Results Young Audiences subgroup) • Freelance Supporters Menu (version 2) • What do you need as a freelancer to do your best work (large print) • Reject Better (a collective of art makers who believe that the best way to support unsuccessful applicants is to offer constructive feedback) www.freelancetaskforce.co.uk

51 Making connections December 2020 Research parameters This study was carried out by Morris Hargreaves McIntyre. It was commissioned in October 2020. This report was prepared for Fuel (December 2020) Target group for the research: Freelancers who were part of the Freelance Task Force © 2020 Morris Hargreaves McIntyre (FTF); sponsor organisations; wider industry freelancers. Europe (Manchester) office +44 (0) 161 839 3311 Sample size: 100 FTF freelancers; 66 sponsor [email protected] organisations; 116 wider industry freelancers Australia (Sydney) office Date of fieldwork: 10 - 17 November 2020 +61 (0) 400 123 562 Data collection methods: Online survey; [email protected] online video platform; simple message board; one-to-one chats. New Zealand (Auckland) office +64 (0) 9 551 7776 Weighting procedures: The quantitative [email protected] data has not been weighted, but the sample of FTF freelancer respondents is broadly mhminsight.com representative of the Task Force overall.

52 Making connections December 2020 Morris Hargreaves McIntyre is an ‘The greatest thing about it international consultancy. We work was that it happened. The fact with charities, heritage and cultural that freelancers were able to organisations of all sizes. come together as one voice was something I’ve always hoped for.’ We’re fascinated by what makes people FTF Freelancer and organisations tick. Our strategic thinking, insight and creativity transform ‘It’s heartening to now see how our clients see their world. so many connections and Our clients use our work to connect more initiatives spring from this initial people, more deeply with their causes, commitment - it will be really fuelling their success. interesting to measure the legacy of this project over the coming years.’ Sponsor Organisation

mhminsight.com