Amendment to RFT for Supply, Installation, Commissioning & Maintenance of Enterprise Resource Planning (ERP) Solution.
RFP Ref: SYS2-028, Dated: 12-02-2014
Amendments to the General terms:
Section No & Existing Clause Corrigendum/Amendments Clause No SECTION 31: The Proposed ERP Solution comprising of Financial Accounting, The Proposed ERP Solution comprising of Financial Annexure-1: Procurement, and Inventory Management and Sales Accounting, Procurement, and Inventory Management and Qualification functionalities should be successfully implemented for Sales functionalities should be successfully implemented Criteria, Government / PSU customers and currently in use for at least for Government / PSU customers and currently in use for at Clause No.-XIII Two (2) ERP Projects in Karnataka State and Three (3) ERP least Five (5) ERP Projects in India for at least in the last (Page no.-24) Projects in India excluding Karnataka State for at least in the last Five (5) years (Certificate from the OEM & Client Five (5) years (Certificate from the OEM & Client Completion Completion Certificate). Certificate).
New Schedule of events Date and time Event 04-04-2014 Issue of Corrigendum 25-04-2014 till 17.00 Hrs Last date and time for receipt of tenders online through https://eproc.karnataka.gov.in 30-04-2014 @ 11.30 Hrs Opening of Technical Bid in KSBCL Office as mentioned in the tender document
KSBCL Page 1 of 1 Supply, Installation, Commissioning & Maintenance of Enterprise Resource Planning (ERP) Solution
KARNATAKA STATE BEVERAGES CORPORATION LIMITED (A Govt. of Karnataka Enterprise) 78, Seethalakshmi Towers, Mission Road, Bangalore-560 027. Ph: 22483638/ 39 Fax: 22483645
Tender Reference Number: SYS 2 – 028
Date: 12-02-2014
TENDER DOCUMENT
for
Supply, Installation, Commissioning & Maintenance of Enterprise Resource Planning (ERP) Solution
Tender documents can be downloaded from website https://eproc.karnataka.gov.in
Tender Processing Fee and EMD shall be paid through e-procurement in the following modes:
Online Payments: i. Credit card - Visa or Master card (any bank) ii. Debit card – Visa, Master or Maestro card (any bank) iii. Net banking – Selected Banks only Offline Payments: iv. NEFT/RTGS – (Any nationalized bank) v. Remittance at the bank counter using challan (ICICI bank only)
Earnest Money Document (EMD) : Rs.5 Lakhs ( Rupee Five Lakhs Only). Tender Processing Fee : Rs.5000/-
Karnataka State Beverages Corporation Limited
Request For Tender (RFT)
Karnataka State Beverages Corporation Limited, (the Corporation or KSBCL in short) invites offers from eligible bidder through e-procurement for “Supply, Installation, Commissioning & Maintenance of the Enterprise Resource Planning Solution”. The solution shall be implemented on a single platform to ensure seamless business operation of KSBCL, Data Integrity, Security & Control, Reporting, Compliance, Scalability, Business Intelligence and Ease of Use. The details of important events of the tender and contacts are given below:
Tender Reference SYS 2 – 028
EMD Rs.5 Lakhs
Tender Publishing date 12-02-2014
Pre Bid Meeting date at below 26-02-2014 15:00 Hrs mentioned address
Last Date for receipts of offer 11-04-2014 17:00 Hours
Date and time of opening of technical 16-04-2014 15:30 Hours bid offer
Date and time of opening of financial 24-04-2014 15:30 Hours bid offer (if possible) The Managing Director Karnataka State Beverages Corporation Limited.
Address for Communication Address: Office No.78, Seethalakshmi Tower, Mission Road, Bangalore-560 027, Karnataka
Contact Telephone Numbers 080 2213 0126
Tender Document No. SYS 2 – 028 Page 2 of 144 Karnataka State Beverages Corporation Limited ABBREVIATIONS
KSBCL/ Purchaser : Karnataka State Beverages Corporation Limited Bidder : The organization submitting the proposal who will also be the single point of contact for the KSBCL and single point responsibility for execution of scope and deliverables as required by this Tender. SI : System Integrator Bidder/ Implementation Partner : Successful Bidder BG : Bank Guarantee Corporation : Karnataka State Beverages Corporation COTS : Commercially available Off-The-Shelf software application Definition of COTS: It is a global solution (having customers in multiple countries), which is ready made & available for license to be sold & implemented by multiple organizations. It should support each of the following Operating Systems i.e. Microsoft Windows, UNIX & Linux. Commercially available Off-The-Shelf (COTS) is software application listed in reputed analyst reports like Gartner and IDC which is readily deployable with or without configuration to suit the customer’s specific process requirements and does not involve developing the application from scratch. COTS software shall be implementable or deployable and maintainable by more than one partner other than the manufacturer or agency developed the COTS software. Proposed COTS software solution shall also be available with complete transparency including operation manuals, help documents and source code. DC : Datacenter EMD :Earnest Money Deposit ERP :Enterprise Resource Planning FEC :Financial Evaluation Committee NEFT :National Electronic Funds Transfer IDC : International Data Corporation GTV :Gross Total Value UAT :User Acceptance Test HO :Head office of KSBCL at Mission Road Bangalore OEM :Original Equipment Manufacturer PAC :Provisional Acceptance Certificate PoC :Proof of Concept RFT :Request for Tender SLA :Service Level Agreement SOA : Service Oriented Architecture TEC :Technical Evaluation Committee
Tender Document No. SYS 2 – 028 Page 3 of 144 Karnataka State Beverages Corporation Limited
Table of Contents 1. About the Corporation - KSBCL ...... 6 2. KSBCL Business Process and Current System ...... 6 3. Objective of this Tender Work ...... 13 4. Scope of the Works: ...... 14 5. Bid Submission ...... 14 6. Terms and Conditions ...... 16 7. Earnest Money Deposit (EMD) ...... 16 8. Forfeiture of EMD ...... 17 9. Offer Validity Period ...... 17 10. Address for Communication ...... 17 11. Proposal Ownership ...... 17 12. Modification and Withdrawal of Offers ...... 17 13. Opening of offers ...... 17 14. Preliminary Scrutiny ...... 17 15. Clarification of Offers ...... 18 16. Opening & Evaluation of Bids ...... 18 17. Technical Evaluation ...... 18 18. Financial Evaluation ...... 19 19. No Commitment to Accept any Offer ...... 20 20. Documentation ...... 20 21. Erasures or Alterations ...... 20 22. Costs & Currency ...... 20 23. Price ...... 20 24. Guarantees ...... 21 25. Letter of undertaking of Authenticity ...... 21 26. Negotiation ...... 21 27. Award of Contract ...... 21 28. Liabilities of KSBCL ...... 22 29. Proposal Process Management ...... 22 30. Downloading of Tender document from Corporation’s website and e-procurement website https://eproc.karnataka.gov.in/ ...... 22 31. Annexure – 1:Qualification Criteria ...... 23 Qualification criteria for OEM product ...... 24 Annexure - 2:Terms and Conditions ...... 25 32. Annexure - 3:Scope of Work ...... 35 33. Annexure - 4:Technical Specification ...... 69 34. Annexure - 5 : Timelines, Milestones & Deliverables ...... 79 35. Annexure - 6:Constitution of Team ...... 81 36. Annexure – 7: Payment Schedule ...... 84 37. Annexure - 8:Service Level Agreement ...... 85 38. Annexure - 9:Bill of Material and Technical Specification of IT Equipments ...... 89 39. Annexure - 10:Prequalification Form 1- Bidders profile ...... 102 40. Annexure - 11:Prequalification Form 2- Financial Information ...... 103 41. Annexure - 12:Prequalification Form 3- Number of Professionals ...... 104 42. Annexure - 13:Prequalification Form 4: Project Experience ...... 105
Tender Document No. SYS 2 – 028 Page 4 of 144 Karnataka State Beverages Corporation Limited 43. Annexure - 14:Prequalification Form 5: Details of Litigations / Ineligibility for corrupt or fraudulent practices / Blacklisted with any of the Government or Public Sector Units/ Conflict of Interest 106 44. Annexure - 15:Technical Evaluation Criteria ...... 108 45. Annexure - 16:Technical Form 1- Compliance to Functional Requirement Specification ...... 110 46. Annexure - 17:Technical Form 2 : Technical Bid Letter ...... 116 47. Annexure - 18:Technical Form 3: ERP Turnover ...... 118 48. Annexure - 19:Technical Form 4: Methodology for Manpower Deployment and Training ...... 119 49. Annexure - 20:Technical Form 5: Bidder’s Experience ...... 121 50. Annexure - 21:Technical Form 6: Technology Solution & Maintenance Plan ...... 122 51. Annexure - 22:Technical Form 7 Declaration by OEM ...... 123 52. Annexure - 23:Technical Form 8: Work Plan ...... 125 53. Annexure - 24 : Technical Form 9:Proforma for Security Deposit for Contract Performance. .... 126 54. Annexure - 25:Financial Form 1 ...... 129 55. Annexure – 26:Financial Form - 2 ...... 131 56. Annexure – 27:Financial Form 3 ...... 134 57. Annexure – 28:LIST of IML Depots ...... 135 58. Annexure- 29:List of RS Depots ...... 141 59. Annexure – 30:Letter of Undertaking of Authenticity ...... 144
Tender Document No. SYS 2 – 028 Page 5 of 144 Karnataka State Beverages Corporation Limited
1. About the Corporation - KSBCL
The Karnataka State Beverages Corporation Limited, Bangalore (KSBCL), was incorporated in June 2003 with the objectives of taking over and carrying out the wholesale distribution of all types of liquor, beer and spirits by canalizing the purchase for sale to the retail dealers. The company was granted a distributors license under the Karnataka Excise Act, which was renewable from time to time. The purchase of rectified spirit from manufacturers and sale of the same to the distilleries was also entrusted to the company in 2004. The objective of taking over the wholesale distribution of liquor was to prevent evasion of duty by selling non-duty paid seconds in the market by the producers and private wholesale distributors. In pursuance of the objectives of the State Government, the company procures liquor, beer, wine from producers and suppliers for sale to about 9500 retailers in various ‘excise ranges’ spread throughout the state. The company operates 56 IML depots at district/taluka levels for stocking and selling of liquor. In addition to this, the company canalizes rectified spirit from the primary distilleries to manufacturers through 38 Spirit depots across the state. The company employs around 500 persons, all drawn from various state departments and PSUs and working on deputation basis. The company carries out its liquor and sprit operations in close co-ordination with the State Excise Department.
2. KSBCL Business Process and Current System
2.1 Current IT Landscape of the Corporation.
Currently KSBCL is having IT Infrastructure consisting of Application Server, Database Server and Networking equipment as shown in Figure-1 for the business operations at Head Office and Depots in distributed environment. The application software for IML & Beer line of business is “Order for Supply (OFS)” developed by NIC which is primarily used for supplier’s requisitions and a customized application “Profit5RM” application with Oracle database used at Depots for Retailers Sales and Management. The Figure-2 indicates the applications being used by the business entities of KSBCL. The application software used for RS operations is Tally ERP Ver 9 Software at Head Office and Tally Client at Depots..
The data synchronization is being carried out over the internet between the offices. The data synchronization for Profit5RM is happening between KSBCL-HO & Depots and scheduled data synchronization for OFS is happening between KSBCL-HO & NIC.
Tender Document No. SYS 2 – 028 Page 6 of 144 Karnataka State Beverages Corporation Limited
Figure-1
Financial Warehouse Human Supplier Org Unit Accounting Operations Resources Collaboration
Head P5RM P5RM OFS Office- Local/ Local/ InHouse Portal IML/ RS Tally Tally
P5RM P5RM Depot- Local/ Local/ InHouse P5RM IML/RS Tally Tally
Direct OFS OFS Suppliers Deposit NA Portal Portal to Banks
Figure-2
Tender Document No. SYS 2 – 028 Page 7 of 144 Karnataka State Beverages Corporation Limited The present IT infrastructure, networking and database is given below for bidder’s reference.
a) The IT infrastructure (hardware) at the Head Office-KSBCL
Sl. Server/ Configuration Operating Application No. Hardware Make System
i. HP DL 580 Intel Xeon 1.87 GHz Hexa Windows Oracle 11g Enterprise Core 2 CPU with RAM of 16 2008 R2 EE Edition GB , HDD of 300GB*4
ii. HP DL 580 Intel Xeon 1.87 GHz Hexa Windows Oracle 11g Enterprise Core 2 CPU with RAM of 16 2008 R2 EE Edition GB , HDD of 300GB*4
iii. Dell Power Edge Intel Xeon 2.2 GHz Hexa Windows Profit5rm , Application, e- R420 Core, 2 socket ,RAM of 64 2012 std receipt GB, HDD of 300 GB*2 putty ftp tool, TNS admin service , P5 sync setup, Web reports, e-indent.
iv. Dell Power Edge Intel Xeon 2.2 GHz Hexa Windows Active Directory R420 Core, 2 socket ,RAM of 64 2012 std GB, HDD of 300 GB*2
v. Dell Power Edge Intel Xeon 2.2 GHz Hexa Windows Cold storage charges , R420 Core, 2 socket ,RAM of 64 2012 std Escorts GB, HDD of 300 GBx2 e-payment , IT Asset management system.
vi. HP ML 110 Intel Xeon X3430 2.40 GHz Windows Tally Server Quad core, RAM of 4GB, 2008 std HDD of 250 GBx2
Sl. Networking Equipment Configuration Remark No. /Hardware Make
i. UTM Cyber Roam CR100 IA Firewall
ii. Switch 48 Port Layer 2 functionality Switch NA
iii. I omega Storcentre pro 150d 500GB x 4 Data Backup
b) The IT infrastructure (hardware) at the Depots-KSBCL
Server/ Operating Sl. No. Configuration Application Hardware Make System
2 CPU Dual Core, RAM Windows Oracle Database i. HP ML 110 of 4GB, HDD 250GB x 2 2008 std 11g Exec Edition
ii. HP Desktop Core i5 processor RAM Windows 7 Profit 5RM 4GB , 500GB HDD iii. Digisol Switch 8 port or 16 Port - -
Tender Document No. SYS 2 – 028 Page 8 of 144 Karnataka State Beverages Corporation Limited c) Network Access :
Currently KSBCL uses internet bandwidth from two different service providers of 6Mbps each which is configured on redundant mode at the HO office. The Internet connectivity at the HO is also being used for the online applications such as the Order for Supply (OFS), Payment gateway, Data Synchronization, etc. Each of the Depot offices are presently using broadband or dongles for Bank reconciliation, Transit security service application etc and for the data synchronization between the HO and Depot offices.
d) RDBMS used in KSBCL
KSBCL currently has full use Oracle 11g database enterprise edition processor perpetual-4 no’s and Oracle 11g standard edition one- named user plus perpetual-200 no’s.
2.2 Details of the Business Processes
2.2.1 IML & Beer Business Segment
IML & Beer is the primary revenue generating business segment of KSBCL. The following steps are being adopted by KSBCL as part of the Business Process:
i. Suppliers intending to supply IML/Beer is first get registered with KSBCL after completing all statutory formalities with the State Excise Department. ii. Supplier checks for current stock in each of the Depot across the state through NIC developed OFS- supplier portal. iii. Supplier shall request KSBCL for supply based on the requirements and demand. iv. Supplier indents requisition to KSBCL Head office (HO) through web based Order for Supply Portal. v. Based on the available stock positions at the respective depots HO approves the requisition of the supplier to supply IML. vi. Suppliers download the digitally signed OFS and receive the permit copy from the Excise department digitally through the same portal by verifying the duty charges and dispatch the consignment to the designated depots along with relevant documents. vii. KSBCL Depot manager verifies the documents such as signed OFS, Excise permit, EAL details, Supplier Invoice etc. viii. KSBCL Depot manager receive the inventory. The consignment is inspected to identify the damaged goods if any. ix. Material Inward Slip (MIS) is generated for the non-damaged goods. x. Depot Manager ensures the Quantity on MIS and OFS Indents are matched and in case of any variance, Excise Variance report is generated. xi. The stock quantity is physically updated in the P5RM system to include the material in warded and is stored for specific period of time. xii. The entire details of the Supplier transfer of goods to KSBCL receipt of goods is captured in “Order for Supply Process Flow” diagram as shown in Figure-3. xiii. A Licensed retailer shall register with KSBCL for buying IML stocks available in the KSBCL depots. Tender Document No. SYS 2 – 028 Page 9 of 144 Karnataka State Beverages Corporation Limited xiv. Retailer has an option to choose a particular item based on the local demand needs. xv. Retailer then transfers definite amount with respect to requested inventory to KSBCL account through RTGS/NEFT/EFT. xvi. Retailer approaches depot along with details of the payments. xvii. Depot manager ensures the payments are received in their respective bank account and raises the receipt voucher. xviii. Depot manager raises the Sales indent based on the product requirement of the retailer. xix. Depot manager cross check for the amount of sales indent is less than or equal to amount available in the retailers account and approves the Sale indent. xx. On approval of the Sales indent, Sales invoice, Annexure and Transport permit from the Excise officer are prepared at the depots. xxi. Material will be stacked to the Dock Door and corresponding invoice and permit are provided to the retailer along with the consignment xxii. The entire details of the Retailer Process are captured in “Retailer Process Flow” diagram as shown in Figure-4. xxiii. KSBCL shall release the payment to the supplier for the net worth of consignment sold to the retailers weekly. xxiv. KSBCL shall not own the responsibility on the stock placed at the depots, the same is treated as consigned inventory and the same is owned by the supplier.
Figure-3
Tender Document No. SYS 2 – 028 Page 10 of 144 Karnataka State Beverages Corporation Limited
Figure-4
2.2.2 Spirit Business Segment
Primary goal of the Spirit Line of Business is to regulate the distribution of RS across the state of Karnataka. KSBCL Depots are established at every primary distilleries spread across the State for regulating the distribution of RS. All the sales transactions are being carried through RS Depots. The following steps are being adopted by KSBCL as part of the Business Process:
i. Supplier informs the KSBCL Depot about the production details on daily basis in the prescribed format manually. ii. Distillery transfer the necessary stock to the KSBCL Depot located within the distillery factory. iii. KSBCL keeps track of all the spirit production in all primary distilleries. iv. Distilleries are directly approached by the IML manufacturers for the supply of spirits for the IML production. v. Buyer’s approaches KSBCL Head office (HO) with request letter, Supplier offer letter, Excise allotment order & Payment Challan (RTGS) for issue of OFS. vi. KSBCL HO raises the receipt voucher on receipt of the payment and issues an Order for Supply on supplier. vii. The Copy of the OFS issued by KSBCL HO is available at the Depots in the distilleries through synchronization. viii. KSBCL Depot manager obtains the Transport permit for the buyer by providing the copy of the OFS, Order advise and authorization letter. ix. Supplier raises Invoice to KSBCL Depot. x. Depot Manager generates issue of sales to the Buyer and makes draft entry of MIS. xi. Depot Manager generates Draft Invoice and raises Invoice cum delivery Challan.
Tender Document No. SYS 2 – 028 Page 11 of 144 Karnataka State Beverages Corporation Limited xii. After loading the tanker Depot Manager generates documents which include Trip Sheet, OTL details, Escort Letter and Transport Permit for taking the consignment. xiii. KSBCL’s Escort along with consignment and OTL till the buyer’s destination. xiv. KSBCL provides issue certificate to the Escort to ensure the delivery of material. xv. The entire details of the RS Operations Process Flow are captured in “RS–Operations Process Flow” diagram as shown in Figure-5. xvi.
Figure-5
2.3 Details of Existing ERP APPLICATION/IT Systems
KSBCL is using the applications “Order for Supply”, “Profit5RM”, “Retailer Indent Portal (e-Indent)” “Retailer e-payment portal” for managing the operations of IML & Beer business and “Tally ERP” is being used for the operations of RS. The functionalities of each of these applications are as described below.
2.3.1 Profit 5RM
Profit5RM application is primarily used for Sale of IML/Beer to retailers Management of IML & Beer business at Depots. This proprietary application has been developed by one of the software development agency engaged by KSBCL as per KSBCL’s requirements. All the orders from Retailers are booked only through Profit5RM. This application consists of Sales, Accounting and Inventory modules for Depot operations involving inventory transactions, order entry-processing, shipping of stock. Profit5RM performs/tasks leading to all financial activities and collects all the required ledger information.
Tender Document No. SYS 2 – 028 Page 12 of 144 Karnataka State Beverages Corporation Limited 2.3.2 Order for Supply (OFS) Web indent portal
Order for Supply is a web application, developed and maintained by NIC and is being used by the suppliers, the excise officials and is being primarily used at KSBCL HO for Supplier’s Requisitions Management. This application is an indent and Excise online permit mechanism; indents are being approved digitally for supply of stocks to the indented depot. This application helps in knowing the stock position Depot- wise, Product- wise and Distillery- wise.
2.3.3 Retailers Indent Portal (e-Indent) Retailer’s e-indent portal is providing specific details of the inventory stocks to the special group of retailers from their respective KSBCL depots based on the previous days closing stock. This will help the retailers and KSBCL Depots for processing the indents quickly. The retailer gets the stock information but the invoicing happens through P5RM.
2.3.4 Tally ERP Tally ERP is primarily used for Spirits operations which have been customized to accommodate all sets of Spirit operations. This ERP can handle financials, inventory, purchasing, Order management and Shipping related activities. This has predefined reports involving financials reporting (ledger balances statement etc), Inventory operational reporting and Order/Shipping related reports.
2.3.5 Retailer’s e-Payment Portal: Retailer’s e-Payment portal provides facility for the retailers to make fund credit to KSBCL for obtaining the stocks from their respective Depots. Site to site integration with Banks viz., ICICI Bank, Axis Bank, Canara Bank, Corporation Bank and Vijaya Bank is completed. The retailers associated with these banks and having net banking credentials can transfer funds to KSBCL through this portal. This will avoid manual receipt generation at Depots.
3. Objective of this Tender Work
KSBCL envisages the following objectives shall be met by implementing an ERP Application: i. Provide seamless and integrated flow of information and incorporate leading industry practices. ii. Standardize and strengthen their key functions and processes on a single platform. iii. Address their business requirements and pain areas. iv. Mapping key business processes with modules that are available in ERP package. v. To Increase the speed of approval process and movement of information vi. To maintain a centralized database consisting of all information and integrate all the business functional areas so that the latest information is always available to the employees of the organization. This will also ensure accuracy, completeness and consistency of the business information vii. Assist in monitoring of key performance indicators of KSBCL on a real time basis by senior management. viii. Automate functional operations using work flows and electronic approval process. Tender Document No. SYS 2 – 028 Page 13 of 144 Karnataka State Beverages Corporation Limited ix. Being able to phase out legacy applications used in isolation x. Have single version of truth in terms of information stored in systems and being visible to management for tactical and strategic decisions xi. Configure and deploy relevant modules of any leading enterprise resource planning package to streamline and automate the business functions and processes as defined in scope of work. xii. Train, Internalize and handing over the application for future maintenance and support to the Corporation with the source codes and relevant documents.
4. Scope of the Works: . The successful bidder shall provide a suitable turnkey solution which includes: Design a suitable ERP, supply, development & customization, installation, testing, commissioning and maintenance on a single platform. Involve KSBCL team from the stage of conceptualization of the project till go Live Annual operations and maintenance. Training to KSBCL’s designated personnel. Supply, installation & commissioning of the IT infrastructure User Acceptance Testing & Declaring go-live. KSBCL intends to implement centralized ERP solution covering Head office located in Bangalore and their 94 depot offices spread across Karnataka as detailed in Annexure – 28 and Annexure - 29. The successful bidder shall provide comprehensive Operations & Maintenance support for the implemented ERP solution for a period of one year from the date of declaring go-live and five years for hardware & OS. The successful bidder shall have binding with the scope of works as covered in Annexure - 3 of this tender.
5. Bid Submission
5.1 Online Bid Submission
i. The Online bids (complete in all respects) must be uploaded on Karnataka Government e- procurement site latest by 17-00 hours on 10-04-2014. ii. The online bids must be submitted as under a. The PDF file, containing the following information, should be titled as “Eligibility Criteria - KSBCL tender for ERP implementation” All the documents asked for eligibility criteria Formats for Pre-Qualification provided in Annexure 10 – 14 b. The PDF file, containing the following information, should be titled as “Technical Bid- KSBCL tender for ERP implementation” as per the Technical formats as per Annexure 16 – 24. This PDF file not containing the above required documents or containing the financial bid in explicit/implicit form will lead to rejection of the bid. Tender Document No. SYS 2 – 028 Page 14 of 144 Karnataka State Beverages Corporation Limited iii. The XLS file titled as ‘Financial Bid- KSBCL tender for ERP implementation” and should contain the Financial Bid as per Annexure 25 – 27 {Annexure-25, Annexure-26(Detailed Financial) and Annexure-27(Abridged Financial) bids must be separate envelope duly sealed and superscripting the names of enclosures. These entire three envelopes must be kept in covering envelope duly sealed. iv. Earnest Money Deposit a. Earnest Money Deposit (EMD) of Rs.5 Lakhs (Rupees Five Lakhs only) shall be submitted through the modes of payment indicated at Point No.7. b. The Bidder whose tender bid is accepted for implementation of ERP shall be required to give Security Deposit as mentioned in the Annexure 24: “Proforma for Security Deposit for contract performance” along with acceptance of contract, within 15 calendar days. EMD of the successful bidder will be returned only after submission of Security Deposit for Contract performance. c. All the bid documents shall be digitally signed by the authorized signatory or legal officer of company. In case the bid is signed by other than legal officer of company, the bidder should enclose Board Resolution of the company for the officer, who signed the bid. d. All correspondence and documents relating to the bids shall be written in English language, provided that any printed literature furnished by the Bidder may be written in another language so long the same is accompanied by an English translation in which case, for purposes of interpretation of the bid, the English translation shall govern. All documents submitted by bidder should be legible. e. All pages of the bid being submitted must be sequentially numbered by the bidder. f. KSBCL will not be responsible for any delay on the part of the bidder in obtaining the terms and conditions of the tender notice or submission of the online bids. g. The bids submitted by telex/ telegram/ fax/ E-mail / manually etc. shall not be considered. No correspondence will be entertained on this matter. h. In case, the day of bid submission is declared Holiday by Govt. of India or Government of Karnataka for any reason, the next working day will be treated as day for submission of bids. There will be no change in the timings. i. The rates are to be quoted in strict compliance to the financial bid otherwise the bid is liable to be rejected. j. Percentage (%) of taxes etc. if any, to be claimed shall be indicated in the Price bid, otherwise it will be presumed that rates are inclusive of all taxes and no plea would be accepted in this regard after opening of the tenders and during the validity of the contract. k. The basic prices in Indian rupees should be quoted separately for each set of items given in Annexure 26 – Break up of cost components.
Tender Document No. SYS 2 – 028 Page 15 of 144 Karnataka State Beverages Corporation Limited l. The rates are to be quoted by the bidders in Indian Currency and payment shall be made to successful bidders in Indian currency only. m. Conditional tenders shall not be accepted on any ground and shall be rejected straightway. If any clarification is required, the same should be obtained before submission of the bids during the pre-bid conference.
5.2 Rejection Criteria
a. Bids NOT submitted as per the specified format and nomenclature will be out rightly rejected b. Ambiguous bids will be out rightly rejected. c. The offers submitted by telegram/ fax/ E-mail/ manually etc. shall NOT be considered. No correspondence will be entertained on this matter. d. Bids which do not qualify pre-qualification criteria will be rejected e. Bids not obtaining minimum marks in technical evaluation would be rejected f. Bids not quoted as per the format given in this tender document will be rejected g. Any bid delivered after the submission deadline will not be considered. h. KSBCL reserves the right to cancel/postpone/reject any bid at any stage of the tendering process without assigning any reasons.
6. Terms and Conditions
The Terms and conditions of this tender are specified in Annexure-2 “Terms and Conditions”. These terms and conditions are binding on all the bidders. These terms and conditions shall form part of the Work order, to be issued to the successful bidder on the outcome of the tender process and also the agreement to be executed
7. Earnest Money Deposit (EMD)
Bidders shall pay EMD of Rs.5 Lakhs through e-procurement web portal or to Karnataka State E- procurement Department in the following modes;
Online Payments:
i. Credit card - Visa or Master card (any bank) ii. Debit card – Visa, Master or Maestro card (any bank) iii. Net banking – Selected Banks only
Offline Payments:
i. NEFT/RTGS – (Any nationalized bank) ii. Remittance at the bank counter using challan (ICICI bank only)
Offers made without EMD will be summarily rejected. No interest would be payable on the EMD amount. The EMD shall be returned to un-successful bidder after placing Work Order to the successful
Tender Document No. SYS 2 – 028 Page 16 of 144 Karnataka State Beverages Corporation Limited bidder. EMD of the successful bidder will be returned after the receipt of security deposit in the form Bank Guarantee (BG) from the successful bidder.
8. Forfeiture of EMD If the successful bidder fails to fulfill the obligations specified in this tender document, EMD paid by the successful bidder shall be forfeited.
9. Offer Validity Period The offer shall be valid for a period of 365 days from the date of the opening of the Commercial Bid of the tender and there after validity of the offer shall be as per the Work order.
10. Address for Communication The Managing Director, Karnataka State Beverages Corporation Limited, No.78, Seethalakshmi Tower, Mission Road, Bangalore-560 027, Karnataka
11. Proposal Ownership
The proposal and all supporting documentation submitted by the bidders in this tender process shall become the property of the Corporation.
12. Modification and Withdrawal of Offers Bidders will not be allowed to modify their offer when once submitted. However, bidders are allowed to withdraw their offers any time before the last date and time specified for submission of offers. No offer can be withdrawn by a bidder after the closing date and time for submission of offers.
13. Opening of offers Offers received online within the prescribed closing date and time will be opened in the presence of authorized representatives of the bidders who have submitted their offer in response to this tender within the due date and time specified in this tender document. Representative of the bidders present shall sign a register of attendance.
14. Preliminary Scrutiny
Offers from bidders not meeting the qualification criteria shall be rejected summarily.
The Corporation will scrutinize the offers received to determine whether they are complete and as per tender requirements, whether documentation as asked for and required to evaluate the offer has been submitted, whether the documents have been properly signed and whether items are offered as per the tender requirements.
Tender Document No. SYS 2 – 028 Page 17 of 144 Karnataka State Beverages Corporation Limited 15. Clarification of Offers
To assist in the scrutiny, evaluation and comparison of offers, the Corporation may, at its discretion, ask some or all bidders for clarifications on the offer made by them. The request for such clarifications and the bidder’s response will necessarily be in writing or email.
16. Opening & Evaluation of Bids
a. The KSBCL team will open the Pre-Qualification and Technical Bids in the presence of the authorised representatives of the Bidders, at the time, date and place, as mentioned in this tender. b. The technical bids of only those Bidders will be evaluated who qualifies the pre-qualification criteria mentioned in Annexure 1: Qualification Criteria. c. The bidder is expected to produce the original copies of the documents related to the pre- qualification Criteria for verification, as required by KSBCL. In absence of non-production of such documents, the bid will be treated as non-responsive. The originals will be returned to the bidder on the same day of verification.
17. Technical Evaluation
a. A duly constituted Technical Evaluation Committee (TEC) of KSBCL will evaluate the Pre- Qualified bids. b. TEC has the option to ask the bidders to arrange for a Technical Presentation, in a short period notice; the bidders shall be ready for the same. c. In this part, the technical bid will be reviewed for determining the eligibility of the Bidder for the Project and to ascertain Compliance of the Technical bids as per the “Tender terms and conditions” mentioned at Annexure -2, “Scope of Works” mentioned at Annexure -3 and “Technical Specifications” mentioned at Annexure -4 of this tender document. d. Bidder may be asked to submit additional information / clarifications with regards to technical bid if any. In absence of response from the bidders the technical bids will be considered as non- responsive and the marketing will be given as zero for the concerned point or all as the case may be. No missing information should be provided by the Bidder. e. Technical bid of the bidder shall be opened and evaluated for acceptability of Techno- functional requirements, deviations and technical suitability. Bidders shall respond to the requirements as explained in Annexure 15 - 24 for their evaluation with regard to experience and qualification. Also, Bidder shall refer and respond to all technical requirements as mentioned in the tender document. For Technical Evaluation, Bidders shall ensure the availability of appropriate specialist from their organization for interacting with TEC and evaluation team. f. The Technical Evaluation committee (TEC) may invite the eligible bidders to make a presentation Tender Document No. SYS 2 – 028 Page 18 of 144 Karnataka State Beverages Corporation Limited to the KSBCL at a date, time and location notified by the KSBCL. The purpose of such presentations would be to allow the bidders to present their Approach & Methodology to the committee and the key points in their proposals. g. The TEC may require verbal/written clarifications from the bidders. The primary function of clarifications in the evaluation process is to clarify ambiguities and uncertainties arising out of the evaluation of the bid documents. Verbal clarifications provide the opportunity for the committee to propose its requirements clearly and for the bidder to more clearly in its proposal. The committee may seek inputs from their professional, technical faculties in the evaluation process h. Total marks that can be scored in Technical Evaluation are 100. i. The minimum absolute technical score to qualify for commercial evaluation is 75. KSBCL’s team/ Corporations decision in this regard shall be final & binding and no further discussion/interface will be held with the bidders whose bids are technically disqualified/rejected. j. Details of technical evaluation criteria are provided in Annexure 15: Technical Evaluation Criteria.
18. Financial Evaluation
a. The Financial Bids of only technically qualified bidders will be opened electronically in the presence of bidder or its authorized representatives on specified date and time duly notified. The financial bids will then be passed on to a duly constituted Financial Evaluation Committee (FEC) of KSBCL for evaluation. b. Bidder shall quote AMC cost for ERP Application for all the three years. However, while awarding KSBCL shall consider for a period of one year. Beyond one year, the extension shall be based on satisfactory performance of the successful bidder and as per the requirement of KSBCL.. c. There will be NO NEGOTIATION regarding the financial bid except with the lowest quoting bidder (L1), in case of absolute necessity. d. Lowest Quoting Bidder will be considered as per the lowest Gross Total Value (GTV), designated as L1, as quoted in Annexure - 27 for placing work order and signing of the contract. e. In the event the L1 bidder does not accept the contract, EMD of the successful bidder will be forfeited. f. No enquiry shall be made by the bidder(s) during the course of evaluation of the tender, after opening of bid, till final decision is conveyed to the successful bidder(s). However, the Committee/its authorized representative and office of KSBCL can make any enquiry/seek clarification from the bidders, which the bidders must furnish within the stipulated time else bid of such defaulting bidders will be rejected. g. The commercial bids shall be evaluated by the KSBCL for completeness and accuracy. h. Arithmetical errors will be rectified on the following basis. If there is a discrepancy between the Tender Document No. SYS 2 – 028 Page 19 of 144 Karnataka State Beverages Corporation Limited unit price and the total price that is obtained by multiplying the unit price and quantity, the unit price shall prevail and the total price shall be corrected. If there is a discrepancy between words and figures, the amount in words will prevail.
19. No Commitment to Accept any Offer KSBCL shall be under no obligation to accept any offer received in response to this tender and reserves its right to reject all offers including incomplete offers without assigning any reason whatsoever. KSBCL reserves the right to make any changes in the terms and conditions of Work as and when need is felt.
20. Documentation Technical information in the form of Brochures/ Manuals/ CDs etc. must be submitted in support of the offer made.
21. Erasures or Alterations The Offers containing erasures or alterations will not be considered. There should be no hand- written material, corrections or alterations in the offer. Technical details must be completely filled in. Correct technical information of the product being offered must be filled in. Filling up of the information using terms such as “OK”, “accepted”, “noted”, “as given in brochure/manual” is not acceptable. KSBCL may treat such Offers as not adhering to the tender guidelines and as unacceptable.
22. Costs & Currency
The Commercial offer shall be quoted in Indian Rupees only, covering the following: a. Cost of the hardware and Software specified. b. The bidder Installation, and commissioning charges, Training if any. c. One year onsite Warranty (AMC) for the ERP Software from the date of go-live. However, the renewal for subsequent years will be based on KSBCL requirement at the prices quoted by the successful bidder. d. 5 (five) years comprehensive warranty covering all parts & labour of the Hardware & OS. The period of warranty starts from the date of successful installation and acceptance of the same in writing by the KSBCL designated team and the consultant of the Corporation. e. Packing, Forwarding and Transportation charges up to the site i.e Head Office or its designated office of KSBCL in Bangalore. f. Insurance to cover equipment up to the installation at site and handing it over to KSBCL. g. All taxes and levies wherever applicable.
23. Price The offer shall be on a fixed price basis, inclusive of all taxes and levies.
Tender Document No. SYS 2 – 028 Page 20 of 144 Karnataka State Beverages Corporation Limited No price increase due to increases in customs duty, excise, tax, dollar price variation etc. will be permitted on the cost. However, the prevailing State and Central Government taxes will be considered for making the payment as per the payment schedule at Annexure -7.
24. Guarantees The successful bidder should guarantee that the equipment delivered & installed as part of the bid to KSBCL are brand new, including all components. The equipment supplied shall not reach end of support and end of warranty in next 5 years from the date of Go-Live.
25. Letter of undertaking of Authenticity The successful bidder should give an undertaking in the format given in Annexure – 30.
26. Negotiation It is absolutely essential for the bidders to quote the lowest price at the time of making the offer in their own interest, as the Corporation will not enter into any price negotiations, except with the lowest quoting bidder (L1), in case of absolute necessity, whose offer is found to be technically in line with the tender specifications.
27. Award of Contract 27.1 Prior to the expiration of the period of bid validity KSBCL will notify the successful Bidder in writing that its bid has been accepted. The Bidder shall provide his acceptance within 3 working days of such notification. 27.2 The notification of award will constitute the formation of the Contract.
27.3 Upon the successful Bidder's furnishing of security deposit, KSBCL may notify each unsuccessful Bidder and will discharge their EMD as per clause IV of Terms and Conditions of the tender. 27.4 Within 15 days of the receipt of notification of award from KSBCL, the successful Bidder shall furnish the security deposit of amount equivalent to 5% of the contract value in form of Bank Guarantee (BG) of any commercial bank made in favor of KSBCL, Bangalore, valid for contract period of 5 years and shall be renewed by the bidder till contract lasts. No Interest will be payable for security deposit. Format for security deposit is provided in Annexure - 24: Proforma for Security Deposit for Contract Performance 27.5 Failure of the successful Bidder to comply with the requirement of above clause shall result in scrapping of tender and EMD/BG will be forfeited. 27.6 The successful Bidder shall sign the contract within 15 days of submission of Security Deposit (BG). 27.7 The Security Deposit will be returned at the end of the contract period after deducting liquidated damages or the breach of services if any.
Tender Document No. SYS 2 – 028 Page 21 of 144 Karnataka State Beverages Corporation Limited 28. Liabilities of KSBCL This tender is not an offer by KSBCL, but an invitation for bidder’s responses. No contractual obligation on behalf of the Corporation, whatsoever, shall arise from the tender process unless and until a formal work order is issued by duly authorized officer of KSBCL to the successful bidder.
29. Proposal Process Management KSBCL reserves the right to accept or reject any/all proposal/ to revise the tender, to request one or more re-submissions or clarifications from one or more bidders, or to cancel the process in part or whole. No bidder is obligated to respond to or to continue to respond to the tender. Additionally, KSBCL reserves the right to alter the requirements, in part or whole, during the tender process. Each party shall be entirely responsible for its own costs and expenses that are incurred while participating in the tender, subsequent presentation and contract negotiation processes.
30. Downloading of Tender document from Corporation’s website and e-procurement website https://eproc.karnataka.gov.in/ The tender document is also available for download from KSBCL’s website www.ksbcl.com . However, it shall be noted that the tender document need to be submitted online through https://eproc.karnataka.gov.in/ only. No bids will be accepted physically.
In case of any dispute/discrepancy the physical version of the tender available with KSBCL will be final & binding on all who participate in the tender.
Tender Document No. SYS 2 – 028 Page 22 of 144 Karnataka State Beverages Corporation Limited 31. Annexure – 1:Qualification Criteria
I. The bidder should be a registered company under the Indian Companies Act 1956 and should have registered offices in India and should be in existence for at least Seven (7) years as on 31st March 2013. (Should enclose attested photocopy of valid Certificate of Incorporation issued by ROC).
II. Bidder should have valid minimum CMM Level 3 certifications. (Copy of the certificates signed and stamped by the authorized signatory of the bidder shall be enclosed)
III. The bidder should be having an Annual Turnover Rs.10 Crores or above, of which Rs.5 Crores cumulative turnover from ERP business during the last three financial years (FY 2012-13, FY 2011-12 and FY 2010-11). (Certificate from Statutory auditor for the last three audited financial years for declaring sales turnover and net worth shall be enclosed). The details of annual turnover and turnover from ERP business to be provided as per Annexure – 11.and Annexure -18 It should be noted that Annual Turnover implies Turnover from the following
a. Application Development and maintenance Services b. IT Infrastructure c. IT Support and Maintenance Services , Facilities Management Services
IV. Bidder should have positive net worth in each of the past three financial years i.e. 2010-11, 2011-12, and 2012-13. (Certificate from Statutory auditor for the for declaring net worth shall be enclosed)
V. The Bidder should have at least 20 ERP professionals on its rolls as of 31st March 2013 (Certificate from HR Head shall be enclosed as per Annexure -12)
VI. The bidder should be an authorized supplier of OEM for the past 3 years. (Certificate from OEM shall be submitted).
VII. Bidder should have minimum experience of one successfully executed/ be in the process of executing ERP Projects (with scope of work including ERP Application, associated hardware, networking and manpower services) in past two years of the cumulative Order Value of Rupees One Crore.
Projects should be completed as on date of submission of tender response (Documentary evidence, along with client contact details, in the form of Work Order/Purchase Order/Completion certificate from the client). The details of project experience to be provided as per Annexure – 13.
VIII. The bidder should provide power of Attorney, in the name of person signing the bid, authorizing him to submit/execute this agreement as a bidding document. (Submit the Power of attorney).
Tender Document No. SYS 2 – 028 Page 23 of 144 Karnataka State Beverages Corporation Limited IX. The Bidder shall not be under a declaration of ineligibility / banned / blacklisted/ fraud by any State or Central Government / any other Government institutions in India for any reason as on last date of submission of the Bid ( Declaration by authorized signatory of the bidder shall be enclosed as per Annexure - 14)
X. Bidder should provide an undertaking that there is no conflict of interest situation. (Declaration by authorized signatory of the bidder shall be enclosed)
XI. Bidder should not be involved in any litigation with any Government agency /PSUs. (Declaration by authorized signatory of the bidder shall be enclosed).
XII. The bidder shall submit documentary evidence for all the above points in the Pre-qualification criteria as per the Annexure 10 to 14. Proposals of bidders who do not fulfill the above criteria or who fail to submit documentary evidence thereon shall be rejected.
Note: All the above proof of shall documents be signed by the authorized member of the bidder and scanned copy of these documents shall be uploaded (e-procurement portal) under pre-qualification criteria.
Qualification criteria for OEM product
XIII. The Proposed ERP Solution comprising of Financial Accounting, Procurement, and Inventory Management and Sales functionalities should be successfully implemented for Government / PSU customers and currently in use for at least Two(2) ERP Projects in Karnataka State and Three(3) ERP Projects in India excluding Karnataka State for at least in the last Five(5) years ( Certificate from the OEM & Client Completion Certificate)
XIV. The Proposed ERP solution should have minimum Five (5) implementation partners in India who can implement the solution.
XV. The OEM should have atleast 200 consultants in India who can implement or support the solution by self or through his authorized partner/supplier.
XVI. AMC (Annual Maintenance Cost) for the proposed ERP solution should have well-defined “SLA based support” covering 24 X 7 X 365 days without charging any extra cost for SLA based support.
Tender Document No. SYS 2 – 028 Page 24 of 144 Karnataka State Beverages Corporation Limited
Annexure - 2:Terms and Conditions I. Summary
Sl.No Item Description
a. File No.
b. Tender No.
Supply, Installation, Commissioning & Maintenance of Enterprise Resource Planning c. Title (ERP) Solution
d. One time Procurement Yes Consortium Yes e. Multiple Technical Annexures Yes Quotation for all Technical Annexure is Yes compulsory f. Tender Processing Fee Rs. 5000/- ( Rupees Five Thousand Only) g. Earnest Money Deposit Rs. 5,00,000/- ( Rupees Five Lakhs only) The Managing Director
Karnataka State Beverages Corporation h. Contact Address Limited.
Address: Office No.78, Seethalakshmi Tower, Mission Road, Bangalore-560 027, Karnataka i. Contact Telephone Number 080 2213 0126
Quotes submitted must be clearly legible, duly signed by authorized signatories. If required prior to submission of bid, bidder may visit KSBCL infrastructure for making an assessment. No disputes regarding the form, nature or quality of infrastructure at site shall be entertained after submission of the Bid by the bidder.
II. Detailed Scope of work: Please see Annexure -3
III. Time Schedule : Please see Annexure - 5
IV. Refund of EMD & Security Deposit The Earnest Money Deposit (EMD) will be refunded as follows. a. In the case of those bidders who fail to qualify the eligibility criteria, the Earnest Money Deposit (EMD) will be refunded without any interest accrued within a month. b. In the case of those bidders who are not selected, the EMD will be refunded without any interest accrued within one month of the completion of the Financial Evaluation.
Tender Document No. SYS 2 – 028 Page 25 of 144 Karnataka State Beverages Corporation Limited c. In case of successful bidder whose tender bid is accepted for the implementation, EMD will be refunded on receipt of Security Deposit. d. On completion of the contract period the Security Deposit without any interest accrued shall be released after ascertaining that satisfactory support has been provided during the execution period. In case, it is found that appropriate satisfactory support has not been provided by the Bidder, KSBCL will ensure that the prescribed penalty for the default in service has been realized or shall be recovered from the Bidder out of already due payments.
V. Intellectual Property Rights
KSBCL shall own and have a right in perpetuity to use all Intellectual Property Rights which have arisen out of or in connection with the implementation of this Contract, including all processes, products, software, specifications, reports, drawings and other documents which have been developed by the agency during the performance of Services and for the purposes of inter-alia use or sub-license of such Services under this Contract. The agency undertakes to disclose all Intellectual Property Rights arising out of or in connection with the performance of the Services to KSBCL and execute all such agreements/documents and file all relevant applications, effect transfers and obtain all permits and approvals that may be necessary in this regard to effectively transfer and conserve the Intellectual Property Rights of KSBCL. The successful bidder shall ensure that while it uses any software, hardware, processes or material in the course of performing the Services, it does not infringe the Intellectual Property Rights of any person and the bidder shall keep KSBCL indemnified against all costs, expenses and liabilities howsoever, arising out of any illegal or unauthorized use (piracy) or in connection with any claim or proceedings relating to any breach or violation of any permission/license terms or infringement of any Intellectual Property Rights by the bidder during the course of performance of the contract. Proposed Application should come along with the source code for the application or the source code of the customization. Source code or the customization source codes should be part of deliverable without any pre-conditions. The OEM application licenses should provide enterprise license user in “Unrestricted Access” method or the proposed licenses across “all “ modules of ERP including Financial Accounting, Inventory Management, Sales, Procurement, HR, etc should be optimized to take care of all the Corporation additional requirements from the scalable point of view for a period of at least 5 years. VI. Liquidated Damages
If the successful Bidder fails deliver its services described in Annexure 3: Scope of Work, within the time period(s) specified in the Contract, KSBCL without prejudice to its other rights and remedies under the Contract, deduct from the Contract price, as liquidated damages, a sum equivalent to 0.5% per week or part thereof of Contract value.
Tender Document No. SYS 2 – 028 Page 26 of 144 Karnataka State Beverages Corporation Limited The deduction shall not in any case exceed 10 % of the contract value. KSBCL may without prejudice to its right to effect recovery by any other method, deduct the amount of liquidated damages from any money belonging to the Bidder in its hands (which includes KSBCL’s right to claim such amount against the Bidder’s Bank Guarantee) or which may become due to the Bidder. Any such recovery or liquidated damages shall not in any way relieve the Bidder from any of its obligations to complete the Work or from any other obligations and liabilities under the Contract. The Bidder shall execute the implementation with due diligence and expedition, keeping to the approved time schedule. Should bidder refuse or neglect to comply with any reasonable orders given in writing by KSBCL in connection with the work or contravene the provision of the Contract or the progress of work lags persistently behind the time schedule due to bidder’s neglect, KSBCL shall be at liberty to give seven days notice in writing to the Bidder require to make good the neglect or contravention complained of and should the Bidder fail to comply with the requisitions made in the notice within seven days from the receipt thereof, it shall be lawful for KSBCL to take the work wholly or in part out of the Bidder's hands without any further reference and get the work or any part thereof, as the case may be, completed by other agencies without prejudice to any other right or remedy of KSBCL. Delay not attributable to the Bidder will be considered for exclusion for the purpose of computing liquidated damages. Whenever the Bidder is unable to complete the work and contract is cancelled, the security deposit shall be forfeited and the balance work shall be got done independently at the cost & risk of the failed Bidder. The failed Bidder shall be debarred from participating in the Tender for executing the balance work. This responsibility of successful implementation will be with the OEM in case the bidder fails to implement the project as per the timelines without any additional cost to KSBCL. The work shall be treated as sufficiently completed when the Provisional Acceptance Certificate (PAC) have been issued for the work by the designated KSBCL team or its consultant of STPI.
VII. Information Security
The bidder shall not carry and/or transmit any material, information, application details, equipment or any other goods/material in physical or electronic form, which are proprietary to or owned by KSBCL, out of KSBCL premises without prior written permission from KSBCL.
Bidder acknowledges that KSBCL’s business data and other KSBCL proprietary information or materials, whether developed by KSBCL or being used by KSBCL pursuant to a license agreement with a third party (the foregoing collectively referred to herein as “proprietary information”) are confidential and proprietary to KSBCL; and bidder agrees to use reasonable
Tender Document No. SYS 2 – 028 Page 27 of 144 Karnataka State Beverages Corporation Limited care to safeguard the proprietary information and to prevent the unauthorized use or disclosure thereof, which care shall not be less than that used by bidder to protect its own proprietary information. Bidder recognizes that the goodwill of KSBCL depends, among other things, upon bidder keeping such proprietary information confidential and that unauthorized disclosure of the same by bidder could damage KSBCL and that by reason of bidder’s duties hereunder. Bidder may come into possession of such proprietary information, even though Bidder does not take any direct part in or furnish the services performed for the creation of said proprietary information and shall limit access thereto to employees with a need to such access to perform the services required by this agreement. Bidder shall use such information only for the purpose of performing the said services.
Bidder shall, upon termination of this agreement for any reason, or upon demand by KSBCL, whichever is earliest, return any and all information provided to Bidder by KSBCL, including any copies or reproductions, both hardcopy and electronic.
VIII. Ownership and Retention of Documents
KSBCL shall own the Documents, prepared by or for the Bidder arising out of or in connection with this Contract.
Forthwith upon expiry or earlier termination of this Contract and at any other time on demand by KSBCL, the Bidder shall deliver to KSBCL all documents provided by or originating from KSBCL and all documents produced by or from or for the Bidder in the course of performing the Services, unless otherwise directed in writing by KSBCL at no additional cost. The Bidder shall not, without the prior written consent of KSBCL store, copy, distribute or retain any such Documents.
IX. Confidentiality
The Bidder shall not use Confidential Information, the name or the logo of KSBCL except for the purposes of providing the Service as specified under this contract; The Bidder may only disclose Confidential Information in the following circumstances:
with the prior written consent of KSBCL;
to a member of the Bidder’s Team (“Authorized Person”) if:
i. the Authorized Person needs the Confidential Information for the performance of obligations under this contract; ii. the Authorized Person is aware of the confidentiality of the Confidential Information and is obliged to use it only for the performance of obligations under this contract
The Bidder shall do everything reasonably possible to preserve the confidentiality of the
Tender Document No. SYS 2 – 028 Page 28 of 144 Karnataka State Beverages Corporation Limited Confidential Information to the satisfaction of KSBCL. The Bidder shall notify KSBCL promptly if it is aware of any disclosure of the Confidential Information otherwise than as permitted by this Contract or with the authority of KSBCL. The Bidder shall be liable to fully recompense KSBCL for any loss of revenue arising from breach of confidentiality. KSBCL reserves the right to adopt legal proceedings, civil or criminal, against the Bidder in relation to a dispute arising out of breach of obligation by the Bidder under this clause.
X. Indemnity
The selected vendor shall indemnify KSBCL against all third party claims of infringement of patent, trademark/copyright or industrial design rights arising from the use of the supplied items and related services or any part thereof. KSBCL stands indemnified from any claims that the Bidder’s manpower may opt to have towards the discharge of their duties in the fulfilment of the contract. KSBCL also stands indemnified from any compensation arising out of accidental loss of life or injury sustained by the Bidder’s manpower while discharging their duty towards fulfilment of the contract.
XI. Force Majeure
If at any time, during the continuance of the contract, the performance in whole or in part by either party of any obligation under the contract is prevented or delayed by reasons of any war, hostility, acts of public enemy, civil commotion, sabotage, fires, floods, explosions, epidemics quarantine restrictions, strikes, lockouts or acts of God (hereinafter referred to as "events"), provided notice of happenings of any such event is duly endorsed by the appropriate authorities/chamber of commerce in the country of the party giving notice, is given by party seeking concession to the other as soon as practicable, but within 21 days from the date of occurrence and termination thereof and satisfies the party adequately of the measures taken by it, neither party shall, by reason of such event, be entitled to terminate the contract, nor shall either party have any claim for damages against the other in respect of such non-performance or delay in performance, and deliveries under the contract shall be resumed as soon as practicable after such event has come to an end or ceased to exist and the decision of KSBCL as to whether the deliveries have so resumed or not, shall be final and conclusive, provided further, that if the performance in whole or in part or any obligation under the contract is prevented or delayed by reason of any such event for a period exceeding 60 days, KSBCL may at his option, terminate the contract.
Tender Document No. SYS 2 – 028 Page 29 of 144 Karnataka State Beverages Corporation Limited XII. Termination for Default
Default is said to have occurred i.If the bidder fails to deliver any or all of the services within the time period(s) specified in the purchase order or any extension thereof granted by KSBCL.
ii.If the bidder fails to perform any other obligation(s) under the contract
If the bidder, in either of the above circumstances, does not take remedial steps within a period of 30 days after receipt of the default notice from KSBCL (or takes longer period in spite of what KSBCL may authorize in writing), KSBCL may terminate the contract in whole or in part. In addition to above, KSBCL may at its discretion also take the following actions: KSBCL may procure, upon such terms and in such manner, as it deems appropriate, services similar to the undelivered services and the defaulting bidder shall be liable to compensate KSBCL for any extra expenditure involved towards goods and services to complete the scope of work in totality. KSBCL may at any time terminate the contract by giving one month written notice to the bidder, without any compensation to the bidder, if the bidder becomes bankrupt or otherwise insolvent
XIII. Arbitration
In case any dispute or difference arises out of or in connection with or the carrying out of works (whether during the progress of the works or after their completion & whether before or after the termination, abandonments or breach of contact) except as any of the accepted matters, provided hereunder, the parties hereto, shall first endeavor to settle such disputes of differences amicably.
If both the parties fail to reach such amicable settlement, then either party (KSBCL or Contractor) may (within 20 days of such failure) give a written notice to the other party requiring that all matter in dispute or difference be arbitrated upon. Such written notice shall specify the matters which are in difference or differences of which such written notice has been given and no other shall be reoffered to the arbitration of a single arbitrator, to be appointed by both the parties or in case of disagreement as to the appointment of a single arbitrator, to that of two arbitrators, one to be appointed by each party or in case of said arbitrators not agreeing then, to the umpire to be appointed by the arbitrators in writing before entering upon the references. Provisions of Indian Arbitration & Conciliations Act, 1996 or any statutory modification or re- enactment thereof and rules framed there under from time to time shall apply to such arbitration.
Venue of arbitration shall be Bangalore
The arbitrators or arbitrators appointed under this Article shall have the power to extend the time to make the award with the consent of parties.
Tender Document No. SYS 2 – 028 Page 30 of 144 Karnataka State Beverages Corporation Limited Pending reference to arbitration, the parties shall make all endeavors to complete the work in all respect. Disputes, if any, will finally be settled in the arbitration.
Upon every or any such references to the arbitration, as provided herein the cost of and incidental to the reference and Award respectively shall at the discretion of the arbitrator, or the umpire, as case may be.
The award of arbitrator or arbitrators, as the case may be, Shall be final and binding on the parties. It is agreed that the Contractor shall not delay the carrying out of the works by reason of any such matter, question or dispute being referred to arbitration, but shall proceed with the works with all due diligence. KSBCL and the Contractor hereby also agree that arbitration under this clause shall be the condition precedent to any right of action under the contract except for as provided for in the Tender.
XIV. Applicable Law
The bidder shall be governed by the laws and procedures established by Govt. of Karnataka, within the framework of applicable legislation and enactment made from time to time concerning such commercial dealings/processing. All disputes in this connection shall be settled in Bangalore jurisdiction only.
KSBCL reserves the right to cancel this tender or modify the requirement without assigning any reasons. KSBCL will not be under obligation to give clarifications for doing the aforementioned. KSBCL reserves the right that the work can be allocated to any other bidder in case Assigned bidder fails to perform the task with in the stipulated time frame. KSBCL also reserves the right to modify/relax any of the terms & conditions of the tender.
KSBCL, without assigning any further reason can reject any tender(s), in which any prescribed condition(s) is/are found incomplete in any respect. KSBCL also reserves the right to award works/supply order on quality/technical basis, which depends on quality/capability of the system and infrastructure of the firm. Bidder(s) are, therefore, directed to submit the tender carefully along with complete technical features of the application as well as other documents required to access the capability of the firm. All procedure for the purchase of stores laid down in GFR and DFPR shall be adhered-to strictly by the KSBCL and Bidders are bound to respect the same.
XV. Miscellaneous
The selection under this tender is not assignable by the successful bidder. The successful bidder shall not assign its contractual authority to any other third party. The decision of KSBCL arrived at as above will be final and no representation of any kind will be
Tender Document No. SYS 2 – 028 Page 31 of 144 Karnataka State Beverages Corporation Limited entertained on the above. Any attempt by any Bidder to bring pressure of any kind, may disqualify the Bidder for the present tender and the Bidder may also be liable to be debarred from bidding for KSBCL tenders in future for a period of at least three years. Any conditions mentioned in their tender bids by the bidders which are not in conformity to the conditions set forth in the tender will not be accepted by KSBCL. All the terms and conditions for the supply, testing and acceptance, payment terms penalty etc. will be as those mentioned herein and no change in the terms and conditions set by the bidders will be acceptable. Alterations, if any, in the tender bid should be attested properly by the bidders, failing which the bid will be rejected. In addition to the supporting technical documents, the enclosures as mentioned in List of Enclosure are required to be submitted with the technical bid. KSBCL reserves the right to modify and amend any of the above-stipulated condition/criterion depending upon Project priorities vis-à-vis urgent commitments. KSBCL also reserves the right to accept /reject any bid, to cancel / abort tender process and / or reject all bids at any time prior to award of contract, without thereby incurring any liability to the affected agencies on the grounds of such action taken by the KSBCL.
Any default by the bidders in respect of tender terms & conditions will lead to rejection of the bid & forfeiture of EMD/Security Deposit.
XVI. Service Level Agreement (SLA)
The successful bidder should be complied with Service Levels as specified in the Annexure – 8: Service Level Agreement irrespective of the customizations that the applications would undergo during the tenor of the Contract.
XVII. Contract /Warranty period
One Year for ERP Software and Five Years for associated hardware effective from the date of
successful implementation & commissioning.
XVIII. Bid Pricing and process
Prices stated in the bid-offers submitted by bidder are in accordance with the tender document. The bidder further understand the scope of work as specified in this tender which may vary at the time of award of work order as per the discretion and requirements of KSBCL. The successful bidder shall sign an agreement with KSBCL. The tender scope, terms & conditions, successful bidder’s offer shall be the part of the agreement.
Tender Document No. SYS 2 – 028 Page 32 of 144 Karnataka State Beverages Corporation Limited XIX. Payment terms
a. KSBCL shall make payments to the Bidder at the times and in the manner set out in the Payment schedule as specified in Annexure 7: Payment Schedule. KSBCL will make all efforts to make payments to the Bidder within 30 days of receipt of invoice(s) and all necessary supporting documents. b. All payments agreed to be made by KSBCL to the Bidder in accordance with the Bid shall be inclusive of all statutory levies, duties, taxes and other charges whenever levied/applicable, if any, and KSBCL shall not be liable to pay any such levies/ other charges under or in relation to this Contract. c. In the event of KSBCL noticing at any time that any amount has been disbursed wrongly to the Bidder or any other amount is due from the Bidder to the KSBCL, the KSBCL may without prejudice to its rights recover such amounts by other means after notifying the Bidder or deduct such amount from any payment falling due to the Bidder. The details of such recovery, if any, will be intimated to the Bidder. The Bidder shall receive the payment of undisputed amount under subsequent invoice for any amount that has been omitted in previous invoice by mistake on the part of the KSBCL or the Bidder.
d. All payments to the Bidder shall be subject to the deductions of tax at source under Income Tax Act, and other taxes and deductions as provided for under any law, rule or regulation. All costs, damages or expenses which KSBCL may have paid or incurred, for which under the provisions of the Contract, the Bidder is liable, the same shall be deducted by KSBCL from any dues to the Bidder. All payments to the Bidder shall be made after making necessary deductions as per terms of the Contract and recoveries towards facilities, if any, provided by the KSBCL to the Bidder on chargeable basis e. All payments will be made through RTGS/NEFT.
XX. Taxes/Duties/Etc. :
All applicable taxes should be clearly and separately mentioned in the bid as per the tender document.
XXI. The award of work shall not be assigned, transferred or sub-delegated to other Vendor except with the written approval of KSBCL.
XXII. The Successful bidder shall indemnify KSBCL against all the losses, destruction or damages to any property or injury caused or death of any person caused by the negligent act or omission of the bidder/ their Employees agent or sub-vendor.
Tender Document No. SYS 2 – 028 Page 33 of 144 Karnataka State Beverages Corporation Limited
XXIII. Exit Management:
At the end of the contract period or in case of termination of the contract, an exit management plan would be executed. This plan envisages knowledge transfer, submission of all the project documents and proper handholding of the new Service Provider selected by KSBCL.
XXIV. Training & Documentation
The successful bidder shall provide training to the KSBCL team on the use of the entire solution including ERP application and IT infrastructure by providing required manuals, source codes. The training requirement from the bidder shall be inclusion of the KSBCL team from the stage of Project Initiation, design, development, testing, customization, UAT and roll out of the complete successful application solution to the Corporation. The training should also cover information about the as-built system along with the configuration details of the connectivity’s, service levels, escalation matrix, do’s & don’ts, held desk contact details etc.
XXV. Resolution of Disputes
The Corporation and the successful bidder shall make every effort to resolve issues amicably, by direct informal negotiation, any disagreement or dispute arising between them under or in connection with the contract. If after 30 (thirty) days from the commencement of such informal negotiations, KSBCL and the successful bidder are unable to resolve amicably a contract dispute; either party may require that the dispute be referred for resolution by formal arbitration. All questions, disputes or differences arising under and out of, or in connection with the contract, shall be referred to two Arbitrators: one Arbitrator to be nominated by KSBCL and the other to be nominated by the Successful bidder. In the case of the said Arbitrators not agreeing, then the matter will be referred to an umpire to be appointed by the Arbitrators in writing before proceeding with the reference. The award of the Arbitrators, and in the event of their not agreeing, the award of the Umpire appointed by them shall be final and binding on the parties. The Arbitration and Reconciliation Act 1996 & all its amendments from time to time shall apply to the arbitration proceedings and the venue of the arbitration shall be Bangalore.
Signature of Authorized representative of bidder Name & Designation: Company Seal
Tender Document No. SYS 2 – 028 Page 34 of 144 Karnataka State Beverages Corporation Limited
32. Annexure - 3:Scope of Work 1. Project Deliverables
A. Project Management
i. The successful bidder shall execute tripartite Operation Level Agreements (OLA) involving KSBCL, OEM and bidder OR provide an undertaking from the OEM within 15 days from acceptance of the purchase order in which the OEM shall undertake the responsibility of implementation of ERP in case of any breach committed by OEM authorized bidder. ii. The successful bidder shall designate a single point of contact for the project, for KSBCL to interface with, on all project issues. iii. The successful bidder shall intimate the contact details including mobile numbers and e-mail address etc. within two weeks of the letter of Award/ Intent to KSBCL. iv. All project work shall be carried out at KSBCL’s premises or as decided by KSBCL, at its sole discretion. v. In case KSBCL decides for carrying out work at its premises then KSBCL will only provide electricity & space and rest all other logistics including additional equipment, software etc will be responsibility of the successful bidder. vi. The successful bidder shall deploy the team at KSBCL project site during the entire project life cycle from Initiation till the final acceptance. KSBCL will only provide the following infrastructure at its premises for the successful bidder’s personnel: Seating space with furniture and electricity LAN connection facilitating access vii. Any additional equipment and/or product and/or accessories required by the bidder, will be the successful bidder’s responsibility, subject to KSBCL’s approval. All risks and costs related to such equipment(s) will be borne by the bidder. viii. The successful bidder shall provide KSBCL with a work breakdown and project schedule for all activities specified in the Scope of work of this TENDER and any subsequent amendments and/or clarifications, within a week of the Letter of Award/ Intent. ix. The successful bidder shall ensure weekly project status reporting which will specify the following: Planned start date and end date for each activity Actual start date and end date for each activity Activities carried out in the previous week Activities planned for next week Activities which were planned for the previous week but could not be carried out.
Tender Document No. SYS 2 – 028 Page 35 of 144 Karnataka State Beverages Corporation Limited Any scheduled slippages that have occurred, and corrective measures to bring the project back on schedule. Any information/ review pending from KSBCL as on date, and date from which pending. Likely reviews by KSBCL in the next fortnight Time required from KSBCL in the next fortnight including details of person to be met, duration and agenda of meeting. Outstanding bug/ error count Follow up on pending issues/ action items of previous reviews Summary depicting the highlights, lowlights and/or any important issues/ points that should be brought out/ highlighted The weekly status report will not be limited to software development only, but shall include and cover all activities which are to be carried out by the bidder for successful completion of the ERP software as per scope of work & KSBCL requirements. The weekly status report of the previous week should be handed over (hard copy and / or mailed copy, as per requirement) by the bidder to KSBCL designated team or its Consultant from STPI on the first working day of the week. The successful bidder’s Project Manager along with the OEM representative shall have onsite fortnightly reviews in person with the KSBCL nominated team or its consultant of STPI every Tuesday morning (or the next working day, in the event of Tuesday being a holiday) at the date, time and venue notified by KSBCL. All action points will be recorded and followed up in the successive review meeting. All working days will be with reference to the KSBCL calendar.
B. Project Team
i. The successful bidders team and/or each team member shall commence the work only after prior formal approval by KSBCL and the team once identified shall be dedicated to the project and will not be changed unless requested by KSBCL at their and/or with KSBCL’s written consent. ii. The team structure mentioned at Annexure -6 is indicative, however the successful bidder shall deploy adequate team members for successful implementation of ERP to meet the project timelines as mentioned in the tender document. iii. The successful bidder shall engage the technical team of KSBCL right from the conceptualization stage to roll out stage to enable the transfer of knowledge of the bidder’s implementation team.
Tender Document No. SYS 2 – 028 Page 36 of 144 Karnataka State Beverages Corporation Limited C. Software supplied
i. In case of any issues relating to the products/ OEM products supplied by the bidder are observed which may hamper the End-to-end functioning and working of ERP solution, the successful bidder shall implement a workaround to resolve the issue at bidder’s cost. ii. In case of any issues relating to the supplied products/ OEM products versions, being the latest, are different from the ones specified at the time of ordering, then and otherwise also the successful bidder should ensure compatibility and integration of all the products while supplying and implementing ERP Application solution. iii. This responsibility of successful implementation will be with the OEM in case the successful bidder fails to implement the project as per the timelines without any additional cost to KSBCL
D. Deliverables of the Project
i. Planning, Preparation & Submission of technical specifications for the proposed ERP System. IT infrastructure facilities including servers, network to successfully deploy the ERP solution and Supervision of commissioning of equipment by skilled technically qualified personnel. ii. Detailed specification of the hardware/ system software/ tools and utilities/ infrastructure (site) equipment/ networking/ other products including security, reliability, availability, accessibility, scalability, backup, disaster recovery required for establishment and successful deployment of ERP Solution. iii. Test Data (Or scripts used for generating test data) for unit testing, integration testing, system testing, performance testing, load testing, stress testing, penetration testing, disaster/ failover testing etc iv. All documents generated during the entire life cycle of the project (e.g.: System Requirement Specifications, AS-IS and To-BE Study, Gap Analysis, Test Cases, Design Documents, Code with Comments, Training Material etc). These should be kept in synchronization with the implemented solution throughout the life cycle of the project which also invariably includes maintenance and change management. v. All deliverables as per the milestones mentioned above will be reviewed by KSBCL where each of the deliverables should be accompanied with a presentation on the deliverable by the bidder. The submission of deliverable will be deemed complete after submission of the hardcopy, softcopy of the deliverable and presentation by the successful bidder to the satisfaction of the Corporation. Every Milestone should be signed off with KSBCL designated team or its consultant of STPI. vi. The delivery of source codes of the ERP should be by supplying three sets of duly labeled and indexed working CD/ DVD(s).
Tender Document No. SYS 2 – 028 Page 37 of 144 Karnataka State Beverages Corporation Limited vii. The delivery of documentation should be by supplying three sets of duly labeled and indexed working CD/DVD(s) and two well bound hard copies. viii. The project will have the following deliverables: a. System manual (High Level Design Document (HLDD), b. Detailed Design Document (DDD)) Software Requirement Specification (SRS) AS-IS Study, Mapping TO-BE Study – Functional Design Document (FDD), Gap Analysis Document c. Project Management Plan d. High Level Design Document/ System Design Document e. Detailed Design along with Database Design Document f. User Manual(s), Technical Manual(s), Troubleshooting Guide, Helpdesk Manual etc. g. Test Cases, Test Data, Test Plans and Results (Unit Testing, Integration Testing, System Testing)
h. Training Plan i. System Integration Plan including integration at KSBCL j. Implementation Plan k. Security Policy and Plan l. Backup Plan m. Maintenance Plan n. Patch Management Plan o. Configuration Management Plan p. Release Notes q. Installation Guide r. Backup and Disaster Recovery Guide including Risk Mitigation Plan s. Training Material t. Upgradation/ Expansion Plan u. Change Management Plan v. Well Commented Source code with all Data Structures (or customized source codes of ERP) w. Data Migration x. Modified Policies y. User Acceptance Testing reports z. Hardware
Tender Document No. SYS 2 – 028 Page 38 of 144 Karnataka State Beverages Corporation Limited Supply, Installation, Commissioning, Testing and Maintenance of Hardware Infrastructure including servers, software, tools etc. Hardware solution should take care of: . Production . Testing/ Support . Training
Development
Standby Servers
Authentication E. Review Mechanism
The review mechanism for all documents and training material will be as follows: i. The document will be provided to the KSBCL Project Manager (PM) before the review at least 7 days in advance ii. The successful bidder will make a presentation on the document to the Project Manager / designated committee, if required, on the day of the review, and the committee may ask for additional information or changes. iii. KSBCL will issue a formal acceptance of the document subject to above reviews iv. Review may also be carried out by KSBCL or its representative if required. This will be carried out over a period of a month, during the testing. Any observations and comments in this regard leading to a code change shall be done in mutual consultation of KSBCL and the successful bidder. F. Acceptance Criteria
i. The acceptance plan will be drawn up by KSBCL and bidder within 4 weeks of signing of the contract ii. All acceptances by KSBCL will be given in writing, by the KSBCL core committee and/or their consultant of STPI iii. The acceptance criteria for various deliverables is as follow: a. Document Delivery: Review Comments incorporated and sign off by KSBCL b. Configuration document / Code delivery: No errors and sign off by KSBCL after review and testing c. Data: Accuracy and completeness as specified by KSBCL d. Full Features and Integration testing as per scope of Work e. Training: Review comments on training material incorporated and satisfactory course feedback Tender Document No. SYS 2 – 028 Page 39 of 144 Karnataka State Beverages Corporation Limited iv. Acceptance criteria for any other activity not covered by this document, will be decided between KSBCL or its consultant of STPI and successful bidder in their fortnightly status review meetings and then will be signed off by KSBCL.
G. On-site Comprehensive Warranty maintenance and Change Management
i. The successful bidder shall provide on-site comprehensive warranty maintenance for ERP software for a period of one year and hardware (IT Infrastructure) for a period of five years respectively. The comprehensive period shall commence from the date of Go-Live. ii. The on-site comprehensive warranty maintenance would include: a. Adaptive Maintenance b. Perfective Maintenance c. Corrective Maintenance d. Emergency Maintenance e. Preventive Maintenance iii. All the supplied products shall be maintained by the bidder during the warranty and maintenance period. In case of OEM not supporting/ providing the required solution then it is the successful bidder’s responsibility to design, develop, test and implement a workaround for the problem/ bug/ error in hand. iv. The scope of maintenance includes acquisition and installation of upgrades/ patches/ revisions on the supplied products v. The scope of on-site comprehensive warranty maintenance etc includes porting the application and data migration to accommodate upgrades/ patches/ revisions etc. of the supplied products vi. A schedule will be drawn up for preventive, adaptive and perfective maintenance during the fortnightly project status review between KSBCL and the successful bidder. vii. All maintenance will be carried out at KSBCL premises or as decided mutually between KSBCL and the successful bidder on a case to case basis. The successful bidder may have to provision for a scaled down version of the system to facilitate debugging at KSBCL premises. No debugging shall be carried out on the live production system.
viii. All enhancement requests will be governed by the Change Control Procedure. The change control board will be constituted comprising of both KSBCL , Consultant and successful bidder staff, within a fortnight of letter of Award/ Intent
ix. During the period of on-site warranty maintenance support service, successful bidder should and is liable to implement the changes in the software required (e.g. new functionalities, improvement in execution time, performance tuning etc.) and which were not there in base line i.e. SRS, design description, etc. Any change management shall invariably be governed by the terms and
Tender Document No. SYS 2 – 028 Page 40 of 144 Karnataka State Beverages Corporation Limited conditions of the initial software solution and the same acceptance, penalties, maintenance and payment terms shall stand subject to the discretion of KSBCL. x. During the period of on-site warranty maintenance the successful bidder is liable to implement the changes in the supplied product and/or services and to suggest changes if any and which are essentially required as well as adequate for efficient and effective functioning of ERP solution in terms of other products and/or servers. KSBCL reserves the right to decide on any such suggestion(s). xi. The successful bidder should estimate the efforts (man hours and function point) required to implement the change for each functional process based on function point analysis. xii. The detailed scope of work during the warranty maintenance period is detailed below. xiii. Warranty of all supplied products is the responsibility of the bidder and OEM. The overview and the detailed scope of works are as mentioned below 2. Overview of the Scope of Work
The overview of the services that shall be provided by the bidder is as shown below:
Sl. Scope of work Description No Prepare a project plan with detailed activity schedule and a time bound action plan for the ERP application. Project Initiation a. Identify the process/procedure that leads to modification of the proposed system with respect to KSBCL’s requirements.
Supply and configuration of ERP application software, RDBMS software and other utility software as required. Provide deployment architecture including IT infrastructure Initiation and b. customization specifications / Bill of Material The supplier portal to be seamlessly integrated with all the ERP modules on a single platform Provide the secure interface for online payment. A Centralized ERP solution with single application serving all locations.
The data synchronization is real time between Head office c. Implementation and all Depot offices.
The licenses shall be sized for optimum usage and shall take care of next 5 years of business operational requirements. The ERP system should be scalable to meet the varying data
Tender Document No. SYS 2 – 028 Page 41 of 144 Karnataka State Beverages Corporation Limited Sl. Scope of work Description No requirements of KSBCL for next 5 years without any additional extension of the core application functionality.
Implementation of ERP application and acceptance of the system Necessary system integration among site offices with head office
Digitization and migration of legacy data.
Migrate the existing data to the new ERP Module Design & preparation of the test script, test data, trial run and arranging acceptance testing of all modules. Necessary system Integration among site offices with head office. Migration of the existing data on various applications running in KSBCL to the new ERP. Integrate/Migrate the existing online payment model to the new ERP System.
Change Management Provide training to users of ERP application d.
Deploy skilled personnel for handholding, helpdesk services
Go live run of all modules at head office and site offices with e. Post Stabilization real time data along with “Stabilization of the System” for the duration of 2 months from Go-Live date.
Responsible for technical and functional support of Maintenance & implemented system as provided in stabilization period. f. Warranty Bidder should propose appropriate manpower both onsite
and offsite to cover all activities. In this phase, Bidder would be responsible of maintenance of the entire solution at HO and site offices for the contract period. The following services should be provided by Bidder: Maintenance Post Implementation g. Phase o Responsible for technical and functional support of implemented system as provided in stabilization period.
o Bidder should propose appropriate manpower both onsite and offsite to cover all activities.
Tender Document No. SYS 2 – 028 Page 42 of 144 Karnataka State Beverages Corporation Limited Sl. Scope of work Description No Helpdesk for internal and external users at KSBCL development centre at Mission Road , Bangalore Reporting. a. Bidder shall involve KSBCL team from the stage of Project Initiation, design, development, testing, customization, UAT and roll out of the complete successful application solution to KSBCL. b. Bidder will be responsible for the generation and submission of necessary documentation. Review and approval of KSBCL is required on all such documentation before commencement of activity. c. Any additional components, sub-components, assemblies, h. General Instruction sub-assemblies that would be required to meet the desired performance requirements will have to be provisioned by the bidder at no additional cost during the implementation and post implementation within the first year of AMC to the KSBCL and without any delays. d. Bidder should arrange for necessary tools for bug tracking, defect logging, application performance monitoring etc. to deliver the complete integrated solution and maintenance services.
3. Detailed Scope of Work
3.1 Milestone 1: Project Initiation – As per Annexure-5
3.1.1 Project Planning
Successful Bidder shall do efficient project planning using industry standard project management methodology. Ssuccessful Bidder is expected to plan for following activities as part of project planning but not limited to: • Project Initiation • Project Planning • Project Execution • Project Monitoring and Control • Project Closure As part of tender response, successful bidder is expected to provide Project plan as per format given in Tender Document No. SYS 2 – 028 Page 43 of 144 Karnataka State Beverages Corporation Limited Annexure - 23 Technical Form 8: Work Plan. 3.1.2 Resource Planning
The successful Bidder shall form a project team comprising the following key positions:
. Project Manager
. Solution Architect
. Technical Architect
. Functional and Technical Leads
. Functional and Technical Consultant
. DBA ( Apps & DB)
. IT Infrastructure specialist
. Other project roles such as process improvement, change management, training, etc. Resource plan format has been provided in Annexure - 6: Constitution of Team and profile of the team has been mentioned in Annexure - 19: Technical Form 4
3.1.3 Successful Bidder is required to study the documents provided by KSBCL like System Study Report (SRS) which includes gap analysis etc and understand KSBCL’s requirement completely. Based on the study, successful bidder will submit the observation report specifying the customization required in the proposed system with respect to KSBCL’s processes. 3.1.4 The detailed project plan shall be internally reviewed for completeness delivered to KSBCL for its review and acceptance. The mutually agreed Project Plan will form the basis for regular project monitoring. 3.1.5 Successful Bidder is required to position the above mentioned resource team at KSBCL – Head Office, Bangalore to carry out all the services mentioned in the scope of work. All the implementation and configuration should be done in consultation with the KSBCL designated team or it’s Consultant of STPI. 3.1.6 Successful Bidder shall hold fortnightly review meetings with KSBCL for providing detailed report on the progress of the project (Project Progress Report) clearly highlighting the activities completed in the reporting period, activities planned for the next reporting period, deviations from the planned dates, issues/ concerns affecting the project progress, impact on the overall project timelines, project related risks with their mitigation plans. 3.1.7 Successful Bidder shall ensure proper configuration management functions are being performed as per the configuration management plan. Successful Bidder’s Project Manager shall review the activities periodically. 3.1.8 Successful Bidder’s independent quality assurance team shall conduct regular reviews/ audits of the project and ensure that the project adheres to the project plan documents.
Tender Document No. SYS 2 – 028 Page 44 of 144 Karnataka State Beverages Corporation Limited 3.2 Milestone 2 : Initiation & Customization – As per Annexure-5
3.2.1 Software Requirement
The successful bidder shall be responsible for Supply, customization, migration & installation of ERP. Tools, and any other component required for making the ERP application successfully operational as per the requirements of KSBCL including the migration of the existing legacy data shall be taken care by the successful bidder. Responsibility of renewal for ERP license AMC for the entire contract period lies with successful bidder. This should include the following:
. Design, size, procure, supply, customization, migration and implement ERP application and provide solution for transaction, technical and system administration for the offered ERP application. The successful bidder shall quote the necessary license fees of the ERP application. . Supply tools, accessories and documentation. Tools and accessories shall be part of the offered solution. . Successful Bidder will have to provide additional required licenses at the same or less cost as mentioned in this tender response. . KSBCL would reserve the right to procure for up to +/- 25% licenses required up to 5 years from the date of go-live at the same cost mentioned in the financial bid at Annexure 26 . Successful Bidder should have back to back support and AMC agreements with software OEM specifically related to this contract. KSBCL may verify this back to back arrangement. . KSBCL reserves the right to request for change in the implementation partner from the OEM if the performance of the successful bidder is not satisfactory. OEM shall take the responsibility to suggest a new partner and complete the work as per the time schedule.
3.2.2 System Requirements
The system will, essentially be characterized by the following features:
3.2.2.1 User Interface
The interfaces should be a very light user friendly and with graphic user interface with web access as the system will be used both at head office, site offices, users of Excise Department, Suppliers and retailers. There should be sufficient edit and validation checks in the system. It should provide safeguard to prevent damage to data from operator errors, simultaneous updating, and module unavailability or system failure. The system should provide consistent screen and modules. It should provide on-line error reporting and use a menu based system with facilities to bypass menus. The system should provide drill down facility to next level of details and so on.
Tender Document No. SYS 2 – 028 Page 45 of 144 Karnataka State Beverages Corporation Limited 3.2.2.2 Single point of data entry/ data capture
The system should be based on Single Unified data model and capable of capturing data, already entered into the system so as to ensure integrity of data.
3.2.2.3 Data access and security
The system should be compliant to CERT-In, D/O Information Technology Guidelines for Web/ Application / Network Security and have proper security and maintenance facility which limits access to the system and its various functions to the users delegated with appropriate authority. It should provide log in, both by user and by terminal. The System should provide the date and time of all transaction with details of creation, read, update, delete or print. Access should be restricted at different levels of data file, program, module, screen, record, field database table, row or column. Suitable firewall against unauthorized uses, interceptions, misuses by outside parties shall be provided. a. Data archival System should be able to archive data based on user specified parameters (i.e. data range) and restore archival data for on-line use as and when required. b. Open architecture The system should be open to allow interoperability with general- purpose software and have the facility to export/import data files from other applications. The system should be compatible to major operating systems such as UNIX,LINUX,Windows and hardware platform (INTEL). c. Dash board function Data collection rules for Management Dashboard Function (Executive Information System) should be dynamic and flexible. It should be capable of being refreshed on schedule or on need basis. d. Modularity The system will initially be required to cover a range of business process modules as mentioned in Functional requirement specification but it should allow addition of more modules as and when required, which should seamlessly integrate into the core system. e. Integration The system should be fully integrated across departments, functional areas and also across geographical location of sites. It should be unified and on single platform. It should have the ability to automatically update all related modules, for any change which has occurred in one module. It should have the ability to assign validation on specific fields based on entries in the data validation reference file. It should adapt Work Flow management techniques. f. Internet and intranet enabled The system should be fully web enabled to work in the Internet vide MPLS/Wimax/RF link/
Tender Document No. SYS 2 – 028 Page 46 of 144 Karnataka State Beverages Corporation Limited VSAT/ Broadband/ EVDO and Intranet environment.
g. Scalable The system should be scalable to handle additional number of users and volume of data load.
h. System control and audit The system should be able to define audit trails, audit logs and transaction log-in requirements. It should enable audit trails on-line, tailor audit requirements by modules, call audit records to an archive based data or other recorded audit details. i. Localization The system should have adequate localization to handle specific requirements of Regulatory Indian Laws (State Government), tax and duty legislation and other regulations. j. Help facility The system should provide context based help facilities and also on-line help at functions, screen and field level that can be tailored to suit KSBCL’s requirement. k. Search engine The system should be able to search across multiple repositories i.e. relational database, HTML documents served by web servers, files on disk & email servers etc. l. File management The system should provide for searching of files to increase employee productivity by enabling users to easily search files with a single search. m. Performance standard The system should ensure that functions and its integrations are according to the definitions as per scope of work and shall have 99.5% uptime efficiency at all locations.
3.2.2.4 Design Successful Bidder will perform a business study to prepare a Business Design Report and would perform the following: As per industry trends, map all business requirements of KSBCL in the ERP solution. To-Be process report would be provided to the successful bidder at time of execution. Successful Bidder shall draft a detail solution design for KSBCL scope of implementation (mapping each process to proposed product specific technical requirements), which would be the basis for further implementation and realization. This shall be treated as system blue print and design document consisting each and every detail of the proposed solution which shall include but not limited to organization structure, defined processes, organizational controls, documentations and reports requirements, naming convention, templates/ formats, legal and statutory requirements, customization if any. KSBCL expects that successful bidder will bring in industry practices and recommended leading practices wherever applicable and ensure that end to end process is defined.
Tender Document No. SYS 2 – 028 Page 47 of 144 Karnataka State Beverages Corporation Limited 3.2.2.5 Configuration and Customization
Configuration: Based on the approved Business Design Document, the successful bidder will undertake the system configuration and customization. After completion of configuration / customization to the product, successful bidder shall carry out a trial run with KSBCL database. This should be done in development and testing environment prepared for ERP. If the need arises and the result is not up to the expectation of KSBCL, further reconfiguration will be done by the successful bidder in order to close any gap left in meeting the desired objective without any additional cost. Finally approved/accepted solution should be implemented at head office and site offices as provided in the tender. Customization: KSBCL intends to implement standard ERP functionality as far as practically possible and to adopt the business processes of the standard ERP system and the leading practices available in the offered solution. Successful Bidder is required to undertake customization that may be needed in line with the changed, improved or specific business processes requirement prepared during To-Be process study phase of the ERP implementation. It is expected that successful bidder would exercise due judgment and caution while proposing any customization. KSBCL strongly expects that all possible requirements should be satisfied with configurationally changes unless technically required and there is no other better solution. Successful Bidder shall conduct a study of the company’s technical and functional requirements for customization with process owners and then make the required system design modifications and implement the changes in order to achieve the desired functionality. However the same must be tested, accepted and approved by KSBCL Team. The successful bidder should include the cost of 100 customized reports (as asked for, in the deliverables section), and 50 forms, layouts, enhancements, conversions, interfaces in the implementation cost. 3.2.2.6 Functional Scope
Successful Bidder is also expected to refer to the Functional requirement specifications for detailed requirements /expectations from each functional area. However, please note that the scope might not be limited only to these requirements. Should there be a need identified to implement additional functions / modules that could enhance the overall value derived from the ERP, the same should be suggested by the successful Bidder. In case KSBCL decides to implement additional modules at a later stage, the same shall be compatible/ shall be readily integrated with existing modules at no additional cost. The successful bidder shall complete all activities, milestones and submit all deliverables in accordance with the timelines mentioned in this tender. Any case of delay or non-delivery of an activity or milestone as per the finalized project plan will be subjected to penalty (as per Clause 7:
Tender Document No. SYS 2 – 028 Page 48 of 144 Karnataka State Beverages Corporation Limited Liquidated Damages of Terms and Condition at Annexure - 2). The system implementation shall be considered as ‘complete’ after KSBCL issues stabilization acceptance certificate. In case the successful bidder fails to achieve Go-Live in accordance with the time finalized in the project plan due to reasons entirely attributable to successful bidder, it shall be subjected to penalty as Clause 7: Liquidated Damages of Terms and Condition at Annexure -2. If the maximum penalty amount is reached (as specified in Clause 7: Liquidated Damages of Terms and Condition at Annexure -2), KSBCL may begin termination proceedings as soon as successful bidder defaults on any timelines specified in the agreed and finalized project plan, due to reasons entirely attributable to the successful bidder.
3.2.2.7 ERP Application
KSBCL is looking forward to automate entire business process. The modules of ERP application are listed below.
3.2.2.7.1 Common Features
Some of the commons features among all modules are as follows: a. The ERP solution should have all the following functions as a single application with Real time postings Financial Accounting Inventory Management And Procurement b. The Proposed ERP solution should have all the core modules with required functions as natively integrated applications on a single interoperable open platform. c. The Proposed ERP solution should be built on Service Oriented Architecture (SOA) d. The Proposed ERP solution should provide implementation, administration and operational tool seamlessly integrated with the solution. e. The Proposed ERP Solution should be supplied with the source code or the customized source codes of the ERP solution. These codes should be part of deliverable without any preconditions. f. The Proposed ERP solution should be able to meet the India specific requirements on service Tax, TDS etc. and has the facility to provide these changes for localization on a continuous basis. g. Ability to store scanned documents and maintain meta data of documents for easy search and retrieval . Should cater to all requirements of KSBCL related to management of documents submitted by KSBCL’s customers and vendors . Adequate access controls should be in place to limit access to critical documents . The system should allow the user to label the files to facilitate easy retrieval . The nomenclature of file storing should be established and policies should be defined allowing Tender Document No. SYS 2 – 028 Page 49 of 144 Karnataka State Beverages Corporation Limited the user to upload and add labels as applicable h. Ability to maintain audit log of all activities . Audit log shall provide a secure mechanism of keeping a log of all the events on all the servers and devices. . Audit log shall be managed by the officials of KSBCL and the same shall not be accessible to anybody else other than the system administrator. . Audit log message buffering in order to ensure that messages are not missed under heavy load i. Ability to uniquely identify the users and provide access to system based on the rights of the users . The system must have a login id and password generated through the registration module. . The successful Bidder must establish security policies prior to implementing the system as per the requirements specified by KSBCL officials. . The user record must be linked to the type (KSBCL personnel, customers and vendors) and their designation . The access controls should be configurable to grant/revoke/modify access to the users to applications and records in document management systems . The successful bidder must be responsible for the preparation of the access controls policy document j. Ability to provide ad-hoc MIS reports as required by user k. Ability to provide customer and vendor interface l. Proposed system should be unicode compliant.
3.2.2.7.2 Functional Requirements Specification (FRS)
The minimum functional expectations from the Integrated ERP solution are outlined in the table below. The List are only indicative and is aimed at providing a broad overview of the type of activities being undertaken within KSBCL. The successful bidder will need to provide an exhaustive list of functionalities including best practices that KSBCL should adopt within the organization to attain its strategic and operational goals. The successful bidder is expected to respond to the highlighted functional requirements outlined in the section and indicate functionalities that are not supported by its core ERP product. All the requirements stated in this document should be met by the core applications comprising the latest versions of the standard ERP packages, including functionalities such as workflow. The successful bidder should note that the solution proposed should be Unicode compliant so that certain functionalities / features and reports may be bilingual as decided by KSBCL. Further the successful bidder should note that integration of all the modules to achieve minimum functionalities as tabulated below is deemed to be a part of the total solution offered by the successful bidder and no deviation in this regard will be entertained.
Tender Document No. SYS 2 – 028 Page 50 of 144 Karnataka State Beverages Corporation Limited Sl No. Functional Requirements 1 Warehouse Management
Inbound Processing & Receipt Management Acknowledgement of Receipt within Logistics Advanced Shipping Notification Consignment Inventory Delivery Monitoring Material Valuation Outbound Processing Delivery Processing & Distribution Delivery Monitoring Dock Door Management Sales Order Issue Ship Confirmation Warehousing & Storage Strategies Warehouse Material Routing Multiple units of Measure Inventory Management Storage and Stock Management Inventory Aging Visibility of Warehouse activities.
2 Physical Inventory Planning Phase of Physical Inventory Counting Phase of Physical Inventory Monitoring of the Physical Inventory activities
3 Procurement
Confirmation and Monitoring Purchasing Activities Procurement Visibility
4 Sales & Distribution
Account Processing Sales Order Processing Billing
5 Human Resource Management & Payroll Processing KSBCL intends to utilize the HRMS system implemented by Government of Karnataka. The same needs to be integrated with the new ERP solution to be
implemented by the successful bidder. The ERP solution should have the capability of integration with HRMS else they need to provide the OEM Payroll package. 6 Financial Accounting Tender Document No. SYS 2 – 028 Page 51 of 144 Karnataka State Beverages Corporation Limited Sl No. Functional Requirements
General Ledger Accounts Receivable Accounts Payable Fixed Assets Accounting Bank Accounting Cash Journal Accounting Inventory Accounting Tax Accounting Closing Process Financial Statements Consignment Inventory Accounting
7 Management accounting
Organization Accounting Margin based Accounting
8 Supplier Portal
Stock Check Indent process Excise payment Transport Permit Documentation Billing Reports Excise online permit Payment Reports
9 Retail Portal
Stock Review Payments Raising Orders Sales Indent Challan Details Receipt Processing Sales invoice Publication Transport Permit Inventory Reporting
10 Analytics, Dashboard & Reporting
Tender Document No. SYS 2 – 028 Page 52 of 144 Karnataka State Beverages Corporation Limited 3.3 Milestone 3: Implementation – As per annexure-5
3.3.1 IT infrastructure
The successful bidder shall be responsible for supply of adequate hardware, installation, configuration, commissioning, testing, training, system integration and comprehensive on-site warranty for a period of 5 years for the hardware /IT Infrastructure and the scope is broadly stated below. a. Design, Supply, Install, Configure, Test & Commission all the equipment and products with necessary and adequate accessories, at KSBCL Data Centre, Mission Road, Bangalore, India or any other location the KSBCL specifies. b. The successful bidder is expected to design the 3 TIER network architecture with appropriate hardware for the successful installation of the ERP Application and the same needs to be approved by the KSBCL officials. c. Successful bidder to Implement following Application & DB Instances : Production Quality Assurance Development/ Support Dashboard Management d. All the supplied equipment should be scalable e. The hardware /IT infrastructure set-up at KSBCL should have no Single-point-of-failure. f. The successful bidder shall provide all other H/W items that are not explicitly mentioned herein but are required to full-fill the intended specifications by the successful bidder in the bid. The Specifications parameters are indicative and any item of higher rating will be preferred g. No item should be offered whose end-of-sale has been declared by the OEM or has been declared to be under phase out h. Undertake cabling necessary for system integration and overall solution as per industry IT standards. Integrate the proposed solution with the existing MPLS-VPN network so that the system is available in the existing network. i. All Servers, Rack, Switches and other items including Operating Systems and related software on all servers / storage etc have to be installed and commissioned. j. Testing based on Diagnostics software to ascertain healthiness of the hardware are to be carried out by the successful bidder and Reports to be got checked by KSBCL k. Installation, configuration and commissioning of Backup plan/ policy using backup solution. l. Undertake all System Integration for all the server H/w components etc., configuration and performance tuning of all software and hardware etc. and system testing inclusive of load balancing /High availability testing, penetration testing, failover testing etc required for the commissioning of the Servers and services without single point of failure.
Tender Document No. SYS 2 – 028 Page 53 of 144 Karnataka State Beverages Corporation Limited
Would ensure that each cluster should provide the ability to recover from additional failures protection against many multiple component failures.
The following test activities should be carried out. To design tests for load balancing/ high availability testing. Execution of load balancing/ high availability tests Submit all the test reports to the ERP authorities for vetting and approval. Penetration Testing m. The successful bidder should ensure that servers, operating systems, switches, storage and other equipment’ performance and responses are according to the definition as per SLA at Annexure – 8 and shall have expected Availability / uptime as specified in the SLA.
n. Software /OS
The successful bidder should supply Latest version of operating system as proposed in their solution & wherever applicable Operating System for each partition with unlimited user with media and full set of manuals The OS license shall be provided to support all servers / partitions with separate independent instances of the OS in each server /partition Clustering software for Database and Central Instance-cum-Fail-over DB severs Cluster
o. The entire solution should have uniform platform of OS for servers irrespective of the processor
p. Undertake the following Access Control activities (indicative):
User account Creation/deletion as per access policy of KSBCL Creating/modifying/deleting groups Administrating user rights Maintaining data access security etc. Regular Submission of various Reports for all activities undertaken at periodicities, formats and activities etc.
q. Undertake the following Performance Tuning activities (indicative):
Methodically carry from diagnosis to solutions. Assist in device safe and secure procedures for enhancing performance of critical production systems/databases in a competitive, policy based environment in co-ordination with application vendor.
Tender Document No. SYS 2 – 028 Page 54 of 144 Karnataka State Beverages Corporation Limited Identify, correlate and isolate the performance bottlenecks in components of hardware, network, operating systems etc. Carry out performance tuning of operating systems, application and databases etc on regular basis. Regular Submission of various Reports for all activities undertaken at periodicities, formats and activities etc.
r. Undertake the following server administrator activities (indicative):
Starting/Shutdown of server/services Performance monitoring of server resources (CPU, Memory, disks) Performance tuning of servers and other equipment Monitoring access logs and application logs Purging of temporary Files, logs Virus prevention, detection and cure Intrusion detection and protection Firewall/IPS/IDS Policy formulation and implementation Data backup and restoration planning and implementation using existing backup set-up Managing Print queues Applying service packs, hot fixes and security rollouts Customizing login scripts Troubleshooting Problems etc. Managed by management console Regular Submission of various Reports for all activities undertaken at periodicities, formats and activities etc. s. Undertake the following Database Administration activities (indicative):
Clustering is required for all the Database instances of the Production Systems. Each DB systems will run in a high availability cluster on two different physical boxes, in the datacentre. The cluster solution must be able to provide fail-over to the other system for any failure arising in one of the systems due to: . Hardware . Operating system . Database . Application processes
Tender Document No. SYS 2 – 028 Page 55 of 144 Karnataka State Beverages Corporation Limited Site failure in such a fail over scenario, no committed transactions in database should be lost. Once the failed system comes up, there should be a scope of reverting back to the original configuration manually and automatically (both options) Necessary software and scripts for automatic cluster failover should be supplied It should be seamless failover without manual intervention The users should be transparent to this switching and needn’t do fresh login The required software/ hardware / partitions for implementation of cluster solution should be included in the solution All required software/Hardware/ partitions are in the scope of supply and shall be deemed to be quoted in the price schedule as specified in the tender, in case of non-quoting of price the successful bidder shall have to supply the same free of cost The proposed solution of implementing this fail-over must be explained in detail in the technical proposal along with logical diagrams The documentation should identify the failure scenarios (for ex. Failure of a partition, failure of a server with multiple partitions, failure of storage, failure of entire site) and detail the expected behaviour, interruptions if any to the end user etc. for both failover and failback The KSBCL reserves the right to include one or more of these scenarios as part of the acceptance test. DB-Application Server LAN (Dedicated LAN to Connect DB & Applications Servers) The Cluster Server LAN consists of inter-networking of DB servers and their interconnection with Application servers for inter-server traffic for Development, Quality and Production Systems DB servers and Application servers are to be interconnected for each application, using either separate switches or using a central switch with Zoning/VLAN configuration. DB and Application Servers shall be interconnected through a dedicated Gigabit Ethernet LAN The switches should be redundant with no Single point of failure Successful bidder’s responsibility shall be to supply, install and commission Cluster Server LAN which shall include cabling, converters, patch chords, connectors etc. The Application servers should be run in load sharing mode under normal operation It is proposed that the Backup will be taken with backup software and on to the tape library
t. Undertake the following Backup management activities (indicative):
Configure Backup for automatic backup of Application and Data Backup procedure schedule Onsite/Offsite backup Verify integrity of Backup periodically Media Logs/Replacement Tender Document No. SYS 2 – 028 Page 56 of 144 Karnataka State Beverages Corporation Limited Recovery of Data in case of necessity etc. Regular Submission of various Reports for all activities undertaken at periodicities, formats and activities etc. u. Undertake the following Performance Tuning activities (indicative):
Methodically carry from diagnosis to solutions. Assist in device safe and secure procedures for enhancing performance of critical production systems/databases in a competitive, policy based environment in co-ordination with application vendor. Identify, correlate and isolate the performance bottlenecks in components of hardware, network, operating systems etc. Carry out performance tuning of operating systems, application and databases etc on regular basis. Regular Submission of various Reports for all activities undertaken at periodicities, formats and activities etc. 3.3.2 Data Migration IT systems at KSBCL including Order for Supply (OFS), P5RM, Tally etc contain digitized information of the projects and financials of KSBCL. Successful bidder is expected to enrich / update the Master data of projects, customer details, vendor details etc. This shall be done in discussion with KSBCL. Successful bidder is expected to follow standard data migration principles such as data assessment, data cleansing, data enrichment, Test - Extract and Load, Final and Load and finally migration validation in order to migrate the data from the existing system to the newer platform / application. Currently KSBCL maintains following key applications: a. Order for Supply (OFS) developed and maintained by NIC b. Profit 5RM c. Tally d. E-Indent Portal e. Retailers e-payment portal f. Cold Storage g. Host to Host HDFC h. Transit Security Services i. Asset Management System Currently KSBCL maintains following key database: a. Oracle Database Enterprise Tender Document No. SYS 2 – 028 Page 57 of 144 Karnataka State Beverages Corporation Limited b. MS SQL Successful bidder would be responsible for ensuring the accuracy and completeness of the migrated data and KSBCL will reserve the right to verify the accuracy and completeness of the migrated data / have it verified by its nominated agencies. Migration of all data should be completed by the time the system is ready for ‘Go-Live’.
3.3.3 System Testing Successful bidder is required to prepare procedures detailing the step for conducting System Tests, which are accepted by KSBCL. The successful bidder shall after design and customization/configuration of the ERP application, conduct tests to demonstrate that the system meets all the requirements specifications as brought out in this tender and would be in accordance with the procedures detailed in To-Be process document as provided to successful bidder. On the basis of these tests, a report would be submitted by the successful bidder for review and approval by KSBCL. The test results and response times should be demonstrated by the successful bidder during the testing phases (Unit, System and integration) before Pilot Commissioning and during User Acceptance testing (UAT) at each KSBCL location in an environment/infrastructure as mutually agreed upon by KSBCL and the successful bidder. 3.3.3.1 Unit Testing Unit testing shall be carried out by the successful bidder to ensure unit functionality meets the designed requirements and baseline configuration is valid.
3.3.3.2 Functional and Process Testing Successful bidder shall document the functional and process test cases and the test cases shall be tested with business process procedures. The successful bidder shall also maintain the test cases with test conditions and any variations of the standard transactions/ case procedures. KSBCL shall be reviewing and approving the test reports which shall be documented by successful bidder.
3.3.3.3 Integration Testing Integration testing shall be carried out by the successful bidder to ensure cross function modules are integrated and transaction data is flowing across the modules accurately. Successful bidder is required to plan and execute integration and ensure satisfactory results are obtained. The successful bidder shall also maintain the test cases with test conditions and any variations of the standard workflows/ case procedures. KSBCL shall be reviewing and approving the test reports which shall be documented by successful bidder. 3.3.3.4 System User Acceptance The successful bidder will develop acceptance test procedures and the same will need to be approved
Tender Document No. SYS 2 – 028 Page 58 of 144 Karnataka State Beverages Corporation Limited by KSBCL. Successful Bidder shall document the user acceptance test cases and test cases shall be tested with the designed business process procedures. The purpose of this acceptance is to ensure conformance to the required process operations response time, the integrity of the software after installation, and to eliminate any operational bugs. This will include:
Fine tuning of the software, ensuring all required related component software are installed and any debugging required. The acceptance tests will be carried out before go-live at site.
KSBCL shall be testing the test cases and would be tested with the designed business process procedures developed by successful bidder At the satisfactory conclusion of these Acceptance Tests to the satisfaction of KSBCL, the commissioning/ implementation of the software shall be considered to be complete for the respective location.
3.3.3.5 Product Documentation The successful bidder will provide detailed final system documentation for reference of KSBCL. Successful bidder shall prepare the final user manual incorporating all details of all menus and functionality provided by the system. KSBCL expects the following in the form of product documents however, the list may not be limited and the successful bidder will provide ongoing product information for reference purposes and facilitating self-education for KSBCL personnel. Key documents required are: Configuration Documentation: consisting of system setting and parameters for each function modules and IT equipment. User Manual including system instruction and use cases, running of a program to perform specific task in the system with sample reports, screen formats etc. Process description manuals. Latest source code, application deployment files, configuration files for entire solution
Any other documentation required for usage of implemented solution at each location.
Standard operational procedure (SoP) manuals.
On-line help manuals. The successful bidder shall provide minimum three hard copies and two soft copies on (two different CDs) of the above mentioned manuals.
3.4 Milestone 4: Change Management
3.4.1 Training to internal Users The successful bidder shall impart training to the internal users in the operational and technical aspects of the ERP application being rolled out along with the IT equipment used in successful Tender Document No. SYS 2 – 028 Page 59 of 144 Karnataka State Beverages Corporation Limited implementation of the ERP application The successful bidder shall prepare the module specific training manuals and submit the same to KSBCL for review and approval The training manuals are to be prepared in English
The successful bidder shall organize workshops for KSBCL officers on topics spanning the functional, technical, usage and implementation of the system as illustrated in table below.
The knowledge transfer shall include initial and ongoing training and skills development, training materials, operations manuals, procedure manuals and deployment / installation guide.
Successful bidder shall prepare interactive Training for the applications modules. Interactive modules should be available in English. The information should be made available to all the internal users through the KSBCL portal
Successful bidder shall update the Training Manuals, procedures manual, deployment/Installation guides etc to reflect the latest changes to the solutions implemented.
Successful bidder shall ensure necessary environment setup, data creation to conduct end user training.
KSBCL shall provide the necessary infrastructure such as training classrooms to conduct the end user training.
Successful bidder shall appoint trainers and organize training sessions on a timely basis and ensure that the attendance, performance evaluations are recorded from trainees.
Performance of successful bidder during these trainings shall be assessed based on the trainee feedback collected for each training course. Successful Bidder shall design the trainee feedback template in consultation with KSBCL
Successful Bidder will provide certificates to the trainees on successful completion of the training for using the ERP application. A transparent mechanism shall be devised by the successful bidder and approved by KSBCL for certifying the trainees
Successful bidder shall design suitable paper-based or practical tests for assessment of the trained participants especially on the use of ERP Application. The successful bidder will have to get the same approved from the KSBCL.
Following minimum training sessions needs to be conducted by successful bidder at his own costs. Sl. User Group Type of Training Number of Session No Executive awareness, change Executive Leadership – Management Workshops and 1 session before go- I. MD, ED’s, GM’s, and Seminars. Training should cover but live of the system other senior management. not limited to: Soft skill development,
Tender Document No. SYS 2 – 028 Page 60 of 144 Karnataka State Beverages Corporation Limited Sl. User Group Type of Training Number of Session No Preparing action plans, Project monitoring w.r.t. milestones set and Vendor Management. 1 day per batch at head office. Batch size Sensitization towards ERP All Departmental of maximum 30 people application, The initiative underway, Employees (including II. Roadmap for the project, The impact Within 1 month from officers (50 people) and benefits envisaged etc. Date of Signing of Contract with the successful Bidder 2 training workshop Hands-on training to of minimum 5 working III. T rain the trainer understand usage of all the features of days for maximum 30 the proposed products suite people per training at Head Office Hands on Training minimum 3 working days for maximum 25 people per training at Training ERP application Head Office. IV. Functional users users as per the module wise functional requirement Functional training would be repeated after a gap of 15 days for the same batch.
The key technology resources within the department will have to be Administrators trained on specialized technology skill (Department nominated like staff who will handle the Database management 1 training workshop V. technical aspects, IT of minimum 5 working infrastructure required application management days at Head Office for the working of the Troubleshooting software application) Data backup etc.
There will be an yearly refresher course by the successful Bidder
Refresher training to be given to the 5 sessions of 2 All Departmental department employees either after days training each as VI. Employees including officers (50 people) addition of some new functionalities or refresher course after every 8 months during O&M phase
3.5 Milestone 5: Post Stabilization – As per Annexure-5
3.5.1 Successful Bidder shall provide post Stabilization support, as a part of this project, by
Tender Document No. SYS 2 – 028 Page 61 of 144 Karnataka State Beverages Corporation Limited deputing technical & functional consultants at site for full two months after implementation. The cost of this shall be borne by the successful bidder. During the Stabilization period the successful bidder would help KSBCL user to correct any trouble shooting while doing transactions or generating reports. The successful bidder will update the user manuals and configuration manuals if required. Successful Bidders who charge for Functional Support during the course of implementation till stabilization acceptance should mention the amount separately and this amount will be considered in Price Bid for evaluation. Any required configuration and/or customization required during this phase would be done by successful bidder without any additional cost to KSBCL.
3.5.2 Handholding Services Successful Bidder is expected to assist in conducting the operational activities and provide hand- holding resources for KSBCL personnel at KSBCL Head Office for stabilization period of 2 months after Acceptance of System. Some of the indicative tasks identified are given below o Provide assistance to KSBCL officers to use the system on daily basis o Managing data entry and scan systems o Perform operational tasks such as update of user information, reporting, generating MIS, functional and IT related issue resolution, day to day query resolution o Overall guidance and continuous training on use of the application including software modules
Successful Bidder should provide handholding personnel for each functional head & his team as described below. However, successful bidder should note that the resource requirement also depends on KSBCL’s need and is thus not binding on KSBCL. For the purpose of bidding, the successful bidder shall quote for all the required resources. KSBCL may later request for a reduction or increase in the number of resources based on its requirement and the contract gets revised accordingly.
S. No. Functions Number of handholding staff personnel i. 1P roject Acceptance & Initiation 2 ii. 2Financial Accounting 3 Warehouse Management including iii. 3Inbound & Outbound process, 10 Warehousing and storage. iv. 4Physical Inventory 3 v. 5Procurement 3 vi. 6Sales & Distribution 3 vii. 7Supplier Portal 3 Human Resource & Payroll processing viii. 8 3 (Integration )
Tender Document No. SYS 2 – 028 Page 62 of 144 Karnataka State Beverages Corporation Limited 3.5.3 System Go-Live
Successful Bidder is expected to obtain certifications of deployment completion at each site and Head office given to successful bidder by concerned KSBCL official /it’s Consultant from STPI. Go-Live stage would be considered as acceptance of the system and readiness of system to be used by the end users. 3.5.4 Manuals and Documents The successful bidder should provide minimum three hard copies and two soft copies on two different CD of all the activities carried out as per the Scope of Work at Annexure -3
The successful bidder should provide System Administration manual(s), User / operational manual(s), regular training manuals and all related manual(s), service guides and handbooks, which shall be used by KSBCL to run the ideal production environment.
Latest source code, application deployment files, configuration files for entire solution
This should include how the various parameters should be monitored and tuned in the live system.
All installation and configuration reports, documents, diagrams etc are to be supplied before commissioning.
Two sets of above specified manuals should be provided in printed duly hard bounded form and 2 sets in soft copy on CD should be provided. 3.6 Post Implementation Phase - Ongoing Administration & Maintenance
3.6.1 Software Application Maintenance
The objective of application maintenance is to provide application maintenance and support services, including request based services (problem requests/defect fixes), enhancements, configuration management and post release support. As part of these services, successful bidder should provide support for bug fixes, enhancements, operational support, and assistance to KSBCL. Successful Bidder should be required to undertake the Application maintenance and Support services.
Successful Bidder should commit to provide all necessary resources and expertise to resolve any issues and carry out required changes, optimizations and modification so that complete system as a whole works according to the specified requirements and satisfaction of KSBCL. Successful Bidder should ensure that the entire solution as a whole is operational and run according to stipulated performance standards.
Successful Bidder should ensure efficient knowledge transfer on a continuous basis so as to ensure that application knowledge is passed on to new members subsequently joining the team. The following sections explain the scope of each activity, successful Bidder is expected to perform under application maintenance and support services for the period of contract.
Tender Document No. SYS 2 – 028 Page 63 of 144 Karnataka State Beverages Corporation Limited a. End User Support o The end user support would include all activities related to resolving the bugs / defects reported by application users. Every bug / defect should be logged. Every bug / defect should be categorized on the severity levels. o Successful Bidder should identify the solution and take necessary approvals from KSBCL and release the patch for UAT after fixing the defects. o Successful Bidder should document defects / bugs encountered as well as document the resolution of the same. Successful Bidder should also update the Consolidated List of Common Errors and their Resolution document. o Successful Bidder activities would be monitored as per SLAs defined under Annexure 8 of this tender
b. Application enhancement / New Development o The application may require modifications or enhancements in the functionality. The enhancements or new development may also be required to fix some complex problem requests or defect fixes and upgrade the application performance. o Successful Bidder should ensure that correct version of the application / program units are being considered to carry out application enhancements/ new development. o Successful Bidder should follow the configuration management plan for configuration management and version control using the version control software. o Successful Bidder should support KSBCL in carrying out the UAT for the modifications / enhancements.
c. Configuration management and version control o As the application undergoes enhancements and modifications due to problem requests, defect fixes and change requests, it becomes increasingly important to keep the source code under version control and the system under configuration management. o With the objective of keeping track of the version updates in the application, successful Bidder should adhere to the configuration management process defined in conjunction with KSBCL. o Successful Bidder may be required to assist KSBCL personnel in ensuring that a copy of the production environment is backed up and stored in the repository before the new / modified components are copied to Production. Successful Bidder may be required to assist KSBCL personnel in restoring the backed up application versions for testing purpose mainly addressing the restorability of the media. d. Release management
o Release management procedure should be defined in conjunction with KSBCL to ensure smooth transition of the application changes from release environment to production environment. Tender Document No. SYS 2 – 028 Page 64 of 144 Karnataka State Beverages Corporation Limited o As part of the release management successful bidder should perform the following activities:
i. Successful Bidder should group the related change requests, assess their development progress and accordingly prepare a schedule for their release. ii. Successful Bidder should in consultation with KSBCL prepare a detailed release plan for every release. This plan should include the release number and date of release. It should also contain details about the change request to be released. 3.6.2 AMC Administration Successful Bidder should ensure availability of AMC support with all the OEMs for proposed software components. This AMC support period should commence from the date of successful implementation of the ERP Solution till the end of the contract. Successful Bidder should track the Annual Maintenance Contracts for all software at the KSBCL office location and data centers and initiate procedure for renewal of the same at appropriate points in time. 3.6.3 Helpdesk for internal and external users A helpdesk is envisaged to be provided for the resolution of technical queries by internal or external users. Typical helpdesk activities shall include: Deployment of sufficient manpower to attend the helpdesk requests for extending technical support on application to end users. Helpdesk of 2 persons is envisaged by KSBCL but successful bidder is advised to assess helpdesk manpower based on the scope of work provided. Provide Help Desk facility for agreed SLAs for reporting technical incidents / issues / problems with the system. Help desk facility shall be provided through a dedicated phone number Implement a call logging system in line with the severity levels as per the SLAs. The Help desk shall log user calls related to system and assign an incident/ call ID number. Severity shall be assigned to each call as per the SLAs. Track each incident / call to resolution.
Escalate the calls, to the appropriate levels, if necessary as per the escalation matrix agreed upon and developed by successful bidder and KSBCL Coordinate with respective OEM for closure of calls.
Analyze the incident / call statistics and provide monthly reports including but not limited to:
o Type of incidents / calls logged o Incidents / calls resolved
o Incidents / calls open
Update the frequently asked questions on KSBCL website to assist end users in resolving basic issues themselves. Space for helpdesk would be provided at KSBCL or any other location that KSBCL specifies.
Tender Document No. SYS 2 – 028 Page 65 of 144 Karnataka State Beverages Corporation Limited 3.6.4 MIS reports and Incident reporting The following is an indicative list of MIS reports to be submitted by the successful bidder post go-live. The successful Bidder shall also draw an exhaustive list of reports in consultation with KSBCL. Successful Bidder shall submit the reports on a regular basis in a mutually decided format. Successful Bidder shall submit 2 hard copies and 1 soft copy of each of the reports:
Consolidated SLA / non-conformance report
Summary of incidents reported like Application down, overall downtime, security vulnerabilities detected, hacker attacks / security threats, peaking of utilization, etc
Feedback report from users for the services rendered.
Bug / defect resolution reports including the analysis of bugs / defects resolved, pending, completion time, responsiveness, concern areas, etc.
Change Request Logs with their resolution status Log of break fix and preventive maintenance undertaken
3.6.5 IT equipment Support
The successful bidder shall provide 24 X 7 X 365 support ( remote support – telephonic, mail etc) Manpower at On-site : Successful bidder shall provide adequate number of competent personnel at KSBCL office at Mission Road Bangalore to manage the entire ERP System , IT Infrastructure and operation. The personnel should be available on site to provide the warranty/operational support on 9X6 basis. The manpower should be always available always available during 10:00 AM to 7:00 PM, Six days a week (Monday-Saturday). For rest of the period, the manpower can either be available on site or should be available on telephone. During non-office hours the manpower should reach site within four hours for critical calls. The concerned service engineers should be associated with the project from installation stage. KSBCL has the right for ask for a change of maintenance personnel without citing reasons. The successful bidder shall arrange a replacement within 3 working days having the same or higher competency level. 3.6.5.1 System Management ( Indicative)
The indicative functional scope of the System Management is as follows:
Monitoring, logging and reporting of the equipment operation Periodic health checks of the systems and implementing proactive rectification measures. Troubleshooting Servers, OS, Storage, backup related issues etc. Analysing and reporting all system related issues. Managing user, roles and passwords of all the relevant subsystems, including, but not limited to
Tender Document No. SYS 2 – 028 Page 66 of 144 Karnataka State Beverages Corporation Limited servers, OS, storage, network, applications etc. Liaison with various vendors, OEMs, agencies and service providers for equipment maintenance & related work. 3.6.5.2 Server Administration ( Indicative) Server Administration Functions include following activities:
Operating System administration and tuning OS and software Re-installation in the event of system crash/failures Configuring file systems, volumes and apportioning disk space Ensure proper configuration of server parameters. Periodic system performance tuning. Addition, deletion, re-configuration of devices, additional users etc. Implementing security patches on servers at all levels. Orderly start-up and shutdown of servers as per laid down procedures. Security management - Configuring account policy, access rights, password control as per KSBCL’s security policy Ensure all critical services are running properly on the servers. Schedule and optimize these services. Maintain lists of all system files, root directories and volumes. Carryout Monthly Penetration Testing and Load/ Stress testing and submitting the report to KSBCL, highlighting observations and recommendations. Resolving all server related problems. Escalating unresolved problems to ensure resolution as per the agreed SLA. 3.6.5.3 Storage Administration (indicative) Management of storage environment to maintain performance at optimum levels. To ensure that KSBCL is able to take regular and proper backups of all Servers & Storage to protect against data losses. Management of the storage solution including, but not limited to, management of space, volume, RAID configuration, configuration and management of disk array, storage, backup agents etc. 3.6.5.4 Backup and Restore (indicative) 24 x 7 supports for file and volume restoration requests. To help KSBCL in regular Backup of operating system, database and application as per stipulated policies and time schedule. Help KSBCL in conducting periodic restore operations on backed up data.
Tender Document No. SYS 2 – 028 Page 67 of 144 Karnataka State Beverages Corporation Limited Assist in backups of volumes, files and database applications whenever required. Real-time monitoring, log maintenance and reporting of backup status on a regular basis, shall ensure prompt problem resolution in case of failures in the backup processes. Regular maintenance of all the media and the backup/storage devices. Provide MIS reports such as weekly reports on backup and restoration (failed reasons), monthly report on planned backup & backups actually taken and Quarterly report on number of restoration drill performed and percentage of success, health status of media and drive. 3.6.5.5 Performance Monitoring and Reporting (indicative) Ensure regular monitoring and maintain a log of the performance monitoring of servers including but not limited to monitoring CPU, disk space, memory utilization, link utilization, router and switches utilization, I/O utilization, Central Storage etc. Ensure regular analysis of events and logs generated in the entire sub systems including but not limited to servers, operating systems, databases, applications, network etc. The system administrators shall also ensure that the logs are backed up and truncated at regular intervals. Undertake appropriate actions in accordance with the results of the log analysis to ensure optimal performance. 3.6.5.6 Regular Submission of various Reports for all the activities mentioned above are to be submitted at periodicities, formats and activities etc.
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33. Annexure - 4:Technical Specification
A. Business and Technical Functionalities of ERP
1. Business Functionalities
1.1 Financial Accounting
General Ledger Provides a comprehensive picture for external accounting and accounts. Records all business transactions (primary postings as well as settlements from internal accounting) in a software system that is fully integrated with all the other operational areas of the company to ensure that the accounting data is always complete and accurate. Accounts Receivable Records and manages customer accounting data via the Accounts Receivable (AR) component. Connects AR directly to the G/L using a special reconciliation account. Accounts Payable Records and manages vendor accounting data via the Accounts Payable (AP) component. Connects AP directly to the G/L using a special reconciliation account. Fixed Assets Accounting Maintains and analyses fixed assets according to generally accepted rules in the company's country. Delivers country templates with the system. Bank Accounting Includes the management of bank master data, cash balance management (check and bill of exchange management), and the creation and processing of incoming and outgoing payments. The ERP system must provide facility of bank accounts reconciliation with financials. Cash Journal Accounting Manages cash transactions via Cash Journal Accounting. Calculates and displays the opening and closing balances and the receipts and payments totals automatically. Inventory Accounting Supports the valuation and reporting of inventory according to different regulations. Carries inventory values in two additional currencies/valuations via the Material Ledger component. Performs all goods movements in the Material Ledger valuations. Supports the valuation in Multiple costing methodologies (Average, Standard costs). Tax Accounting Supports the calculation and reporting of taxes on sales and purchases and withholding tax. ERP system should include a facility to handle India based Tax localization. The India Tax Localization includes supporting of Excise Duty, Service Tax, Value added Tax (VAT), Sales Tax, Purchase Tax, TCS and TDS. The Tax mechanism should support additional taxes other than the ones mentioned. Closing Process Supports closing process of financials, purchasing and inventory portions of ERP application with process automation, and reconciliation. Financial Statements As part of the period or year-end closing, individual companies create financial statements according to country-specific regulations. Should generate financial reports such as income statements and balance sheet based on general Ledger. Consignment Inventory Consigned Inventory from Supplier should be fully integrated with ERP Cost Accounting Management and accounting. The ERP Accounting and costing occurs at the time of consumption. The expected functionality includes that the Consigned goods are not accrued with financial implications. The owning organization is the supplier site. The ERP costing mechanism or engine should be able to uniquely identify material transactions for consigned stock but does not cost these transactions.
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The consigned material that is transferred from the consigned stock to the regular stock by transferring the ownership from supplier to the inventory organization. The consigned goods that are consumed, they are valued and accounted at the price that is in effect at consumption time.
The consigned inventory consumption transactions should be grouped at the end of the billing cycle by supplier.
1.2 Management Accounting (Controlling)
Organization Accounting Assigns costs, revenues and balance sheet items on the basis of internal organization supporting multi-org structure (Head office, Satellite Depot). Accounting should support external segment reporting. Supports both the period accounting and the cost-of-sales approach. Can be implemented either as an extension of the general ledger to include the dimensions segment and profit centre (new general ledger) or as a separate ledger specifically for Profit Centre Accounting (classic general ledger).
Margin based Accounting Ability to view and analyse individual margins accrued per retailer perform a
complex analysis of the accrued margin accounting.
1.3 Warehouse Management
1.3.1 Inbound Processing & Receipt Generation
Acknowledgement of Receipt Confirmation of the quantity received forms the basis of the information flow within Logistics to the planning and purchasing departments. Customers can consider the new stock or requirement situation and see the receipt in the order history. If the receipt is relevant for Warehouse Management, the receipt confirmation is linked to physical inbound processing. The Warehouse management should support receiving of consignment inventory per supplier.
Advanced Shipping An ASN is a document from the vendor which contains the exact materials, Notification quantities, and the delivery date with reference to a purchase order. The ASN should support consignment inventory process.
Consignment Inventory
Consigned Inventory from Supplier exists when inventory is in the possession of KSBCL but remains the property of supplier by mutual agreement. Consigned inventory from Supplier refers to one type of consigned inventory practicWarehousee where Management you receive should and maintain facilitate goods the abilitybelonging to store to one and or transactmore of yourstock suppliers. that is owned/ planned by Supplier (consigned stock). Warehouse Management should be able to perform critical warehousing transactions such as Picking and Put away and should facilitate rule based logic for the consigned stock per supplier. Delivery Monitoring The delivery monitor provides an overview of deliveries in working processes. It gives an overview of the workload in different areas, for example shipping, transportation, or invoicing, while also allowing you to collectively process documents that have the same selection criteria. Specialists in different execution areas of the company can use this tool to gain a quick overview of their workload, drill down to single documents, and trigger follow-up activities.
Material Valuation The receipt confirmation automatically triggers the material valuation and
creation of documents for accounting. Documents for controlling are also created if necessary. Consignment Inventory should be valued at zero for all suppliers. Regular stock should be valued at material cost. The write-off /issue should happen only on the regular stock.
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Karnataka State Beverages Corporation Limited
1.3.2 Outbound Processing
Delivery Processing & Delivery processing controls the actual fulfilment of sales orders, purchase Distribution orders and stock transport orders. The execution of logistics tasks is handled here. With delivery processing, the goods are shipped and relevant documents are printed out. The sales requirements can be distributed to alternative locations. The delivery might be shipped to the customer directly from the fulfilling locations (more than one delivery), or consolidation may occur at one location before one complete shipment is transported to the end customer.
Delivery Monitoring The delivery monitor provides an overview of deliveries in working processes.
It gives an overview of the workload in different areas, for example shipping, transportation, or invoicing while allowing you to collectively process documents that have the same selection criteria. Specialists in different execution areas of the company can use this tool to gain a quick overview of their workload, drill down to single documents, and trigger follow-up activities.
Dock Door Management Dock Door management gives the warehouse an overview of stocks located
on trailers, trucks, or railcars in the warehouse staging area.
Sales Order Issue The outbound delivery forms the basis for material issue posting. The Sales
order outbound delivery will result in material issue at the time of confirmation.
When you post material issue for an outbound delivery, the following functions are carried out on the basis of Challan document: 1. Warehouse stock of the material is reduced by the delivery quantity. 2. Value changes are posted to the balance sheet account in inventory accounting. 3. Requirements are reduced by the delivery quantity. 4. Material issue posting is automatically recorded in the document flow.
After material issue is posted for an outbound delivery, any reversal should be processed using return material authorization process. This prevents any discrepancies between the material issue document and the outbound delivery.
Ship Confirmation The ERP system should support ship confirmation process in which an invoice
is issued only after the retailer has confirmed the delivery's arrival. In addition to the ship confirmation, we should be able to record the delivery date, time and the actual quantity. System should allow shipping quantity tolerances wherein we should have facility to over/under ship the quantities mentioned on Sales Order.
1.3.3 Warehousing & Storage
Strategies Warehouse Management should allow us to manage material flow, using advanced put away and picking strategies. In the standard system, these strategies for put away include random put away (next empty bin), bulk storage, fixed bin or addition to stock. The picking strategies include standard strategies first-in first-out (FIFO), last-in first-out (LIFO), picking by shelf life expiration date (SLED) or partial quantities first.
Warehouse Material Routing Warehouse management should support inbound material routing based on
the nature of the material (Wine, Whiskey and Beer) to the rightful sub- inventory.
Multiple Units of Measure Warehouse management should support multiple units (each, carton etc.) of
measure. The unit of measure will be used for inventory transactions
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handling packaging and shipping.
Inventory Management Inventory Management should manage the stock of KSBCL in quantities and values. Inventory management should support consigned inventory (owned by supplier). Inventory management should be able to clearly identify the owner of the consigned stock. It should be integrated with Supply Chain accounting and is responsible for goods receipts, goods issues and managing different item categories. Inventory management should clearly demarcate between available stock and reserved stock. System should allow reservations of stock per retailer, sales order. Inventory Management enables a summarized visibility of stocks per supplier. System should have a facility to identify the expired and damaged stock. System should have control in place to modulate the transactions associated with expired and damaged stock.
Storage and Stock Inventory management system should support classification of warehouse
Management and sub-classification (sub-inventory) of space within the warehouse.
System should support tracking numbers (LPN, UIN etc.) to track packaged goods within the warehouse covering different units of measure (Box, Carton etc.). The tracking number should have facility to store the manufacturing date, status tracking and supplier information etc.
System should support multi level packing (bottles packed into Box, The Box packed into Carton, Cartons packed into a pallet).
Inventory Aging The inventory management system should support aging of consigned and regular stock. The aging process should be set up for the combination of Item, Supplier and Supplier site. Visibility of Warehouse System should be able to help the manager oversee warehouse activity and Activities help to plan and optimize work processes in the warehouse. It should provide a tool to notify those responsible if there are delays or errors in the overall system. The system should allow managing and controlling the resources and tasks in a site. It should enable the manager for allocation of tasks to different resources and to perform various operations (tasks, resources for example).
1.4 Physical Inventory
Planning Phase of Physical The physical inventory process can plan which material has to be counted at Inventory which storage location on which date.
Stocks can be blocked for goods movements before begin of counting, measuring and weighting.
Counting Phase of Physical Should support stock counting. After the results have been entered, you can
Inventory monitor the differences and trigger a recount if necessary. If you post quantity differences for your locations, an update of the material valuation and financial accounting is triggered automatically. System should not allow any business activity during the physical inventory process.
Monitoring of the Physical Detailed functions for monitoring the completeness of the physical inventory,
Inventory activities the status of open and completed physical inventory activities, and the results of historical physical inventory activities are available. You can monitor the activities on material or location level.
1.5 Procurement
Confirmation and Monitoring System should support creation of Purchase requisitions and purchase Purchasing Activities orders. The system should be compatible in receiving purchaser order
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confirmation from the supplier (for example, order acknowledgements, loading confirmations, or shipping notifications). System should facilitate option for notifications that allows reminders to be sent automatically if follow- on activities are delayed (for example, a confirmation or delivery by the supplier). Monitoring functions provide an overview of the status of all running procurement processes.
Procurement Visibility This visibility process covers the procurement process from the time a purchase order is created for a planned material through transferring the data to the data warehouse, where it is analysed.
Procurement Tracking & Monitoring: The whole procurement process is monitored from the Purchase Order creation through Payment, including Acknowledgement, Advanced Ship Notification, Goods Receipt and Invoice. Alerts & Follow-Up for Procurement: Provides alerts to supplier and buyer
for quantity and date discrepancies.
1.6 Sales & Distribution
Account Processing System should enable KSBCL to have a detailed view on retailers. Captures, monitors, and tracks information such as master data, and an overview of critical relationships.
Sales Order Processing ERP Order management module should have a capability to allow sales team
to easily configure, price, and create sales orders for the retailers. In addition it should provide the ability to perform product determination and substitution, explore structured products in a business transaction to carry out pricing, availability checks.
Inquiries
Allows you to create and process retailers’ requests. Trading Community Allows you to automatically determine and load the retailers involved in the sales transaction, for example: . Ship-to-party . Bill-to-party . Payer . Contact person . Employee responsible
Attachment Handling
The System should allow addition of attachments to the Sales Order. The attachment can be in the form of Text or File.
Pricing & Tax
The System should allow determining the different kinds of conditions, such as product-, customer- and contract- specific prices, free goods, surcharges, discharges, freights, taxes, etc.
Price Calculation:
The System should provide an engine to determine prices based any specific criteria.
Price List:
The System should support supplier-specific price lists.
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Payment Card Processing
The System should work with payment cards, such as credit cards. Copies payment card information from customer master data in orders and other sales documents.
Credit Management and Credit Check
The system should have a facility to limit financial risks by carrying out credit checks that can influence transaction processing and setting up a workflow connection to notify responsible.
Availability Check
The System should check whether a product can be fulfilled in terms of stock availability for a given Sales Order. System should provide a facility to reserve the product in the required quantity.
Documents
The System should be able to provide standard documentations in reference to Order management such as pick release document, Bill of Challan etc.
Billing The System should support billing activity associated with sales and
distribution. Information on billing should be available at each stage of order processing and delivery processing.
Billing documents such as invoices, credit, or debit memos, can be created based on order information only or based on order and delivery information, where, e.g., the quantity to be invoiced is derived from the delivery note.
During billing process system should allow us to create, change, and delete billing documents such as invoices, credit memos, and debit memos.
Integration with financial accounting consists of billing data in invoices, credit, and debit memos to financial accounting. The system posts offsetting entries to the appropriate accounts (with the help of "account assignment") and makes sure that system can recognize all billing documents belonging to one business transaction (for example, a credit memo to an invoice). Integration with controlling consists of assigning costs and revenues to the appropriate sub-ledgers.
1.7 Supplier and Retailer Portal
Supplier and Retailer Portal
KSBCL A Web isbased currently Portal seeking application a web should based be enterpriseoffered as Portalpart of application the ERP Suite that structuresoffering. It all should supplier not and be retailer classified communication as third party through licensed a secure product internet with- basedintegration portal. with parent product or customized version of parent product. The portal should be seamlessly integrated with ERP suite.
The application should provide a powerful platform for online collaboration between suppliers, retailers and KSBCL.
Web Portal should provide most current information about purchase orders, shipment deliver and payment status for suppliers. This portal should provide the current stock position of the Depot on a real time to the retailer to place the indent online with approval mechanism.
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Web Portal Application should enable two-way collaboration that enables suppliers and retailers to submit change requests, ship notices, payments, and profile data.
Web Portal Application should seamlessly integrate with Other modules provided within Parent ERP Suite relating to purchasing, financials and supplier data maintenance.
Web Portal should support online supplier and retailer registration and easy maintenance.
Web Portal should be able to provide current on hand inventory information to the suppliers and retailers online.
Supplier Portal Consignment Suppliers should be able to use ERP Supplier Portal to access and review Inventory information about consigned stock and consumption advice data. The procurement process using Supplier Portal is handled the same way for consigned material as regular inventory. Supplier Portal should provide the ability to initiate the invoicing process and to create Advanced Shipment Notices (ASN). The portal should allow the suppliers to review current on- hand quantities, returns, receipts, overdue receipts, shipment schedules, and the stock ship confirm information.
Supplier Portal should provide the facility to perform inquiry into following list of things: a) Search - Consigned Items b) Consigned On-Hand quantity c) Consigned Shipments d) Consigned Receipts e) Consigned Returns & f) Material Transactions
1.8 Human Resource Management & Payroll Processing
KSBCL intends to utilize the HRMS system implemented by Dept. of e- Governance, Government of Karnataka. The same needs to be integrated with the new ERP solution to be implemented by the bidder. The ERP solution should be capability of integration with HRMS. If the successful bidder is not able to integrate with the HRMS module of State Government due to some constraints; in such cases the successful bidder shall provide the new OEM payroll module to KSBCL. KSBCL shall make
arrangements in providing necessary application interfaces of HRMS through concerned Department.
1.9 Complete Solution should have the capability to reflect the impact of every transaction into the Final Trial balance of the KSBCL on real time basis, without any further processing. 1.10 Complete Solution should have Budgeting and Availability control solution within ERP Suite Financial Module to enable seamless process flow of Budgeting and Budget availability check. 1.11 Analytics, Dashboard & Reporting: Complete Solution should provide User Definable Dynamic Dashboard and Analytical tool as part of the business intelligence solution offering to provide the intelligent analytical information as required by the Department. 1.12 Whenever there is a legal or localization change related to taxes, the application vendor should be able to provide solutions with effective date and without taking much effort on testing.
Tender Document No. SYS 2 – 028 Page 75 of 144 Karnataka State Beverages Corporation Limited 1.13 Complete Solution should be scalable to provide full integration across modules so that enterprise wide information sharing is made easier and automatic by tight integration across different departmental functions. 2. Technical Functionalities
ERP should be implemented having the following technical capabilities:
i. Seamless integration between the various modules of ERP solution. ii. Supplier Web Portal seamless integration with ERP Suite is Mandatory. iii. Capability to easily configure the changes in the business process scenarios and should be able to implement them without much effort on coding, testing etc. iv. Availability of various components/business process of the solution on the single platform should allow interoperability and seamlessly integration. v. Should have Implementation / Support tool, integrated seamlessly and be used during the implementation life cycle to carry on the critical activities of the project like Process documentation, Testing etc. vi. Should have capability to integrate with external solutions like Payment Gateway etc. vii. Should have the ability to restrict data updating /deletion /creation only through Application layer. viii. Should have the ability to configure the number of permissible log-in attempts. ix. Should provide 24/7 Support for the issues arising out of the Solution. x. Solution should be compatible, tested and certified with the standards based operating systems like, Linux, UNIX, Windows, Solaris and AIX. xi. Solution should support each of the following browsers i.e. Internet explorer, Firefox & Safari. xii. All licenses offered should be fully utilized without any restrictions. xiii. There should be no software installation, plug-in, active x controls or download be required on the client to utilize the full functionality of the ERP. xiv. ERP OEM should have training centers and support center in India. xv. The solution offered shall be Unicode Compliant. xvi. The solution offered should be Service Oriented Architecture compliant. xvii. The solution shall support N-Tier and Internet architecture. xviii. The solution should be natively built based on 64 bit operating system. xix. Should support application and database clustering and load balancing. xx. Should have Online Documentation, On-line help, Field-level help, Screen-level help etc. xxi. KSBCL should have the option of getting frequent updates from the solution provider, thereby constantly keeping the software up-to-date with technological advances as well as improved functionality. xxii. The Solution offered should be able to import data from various formats (Text, Excel, CSV, XML etc.). Tender Document No. SYS 2 – 028 Page 76 of 144 Karnataka State Beverages Corporation Limited xxiii. The system should have a tool to enable all end user to log in issue and seek support. xxiv. The system should function on any RDBMS Platform without any performance/Security issues. xxv. New ERP system shall be configured by involving IT team of KSBCL for better understanding of the entire business process for carrying out the routine maintenance issues after successful deployment of the solution.
3. Security Requirements:
i. System should have adequate security measures in place for enforcing Govt. of India security guidelines in terms of Confidentiality, Integrity and Availability of data. ii. System should have user ID tracking for data creation and updation. iii. System should have the facility to create roles and responsibilities for limiting the user database access. iv. System should have the facility to track of logs with regard to DB changes. v. System should support data synchronization e. g. advance cash receipt not linked with sales order indenting. vi. System should support cold back up and hot back up facility.
vii. System should support presence of firewalls at each of the depots leading to prevention of major
security breaches.
4. Document Management System (DMS)
The Successful Bidder should also implement DMS. The Successful Bidder should implement the DMS as per the requirements and timelines indicated by KSBCL. Broadly the DMS should have following capabilities: i. Provide storage ii. Versioning iii. Metadata iv. Security v. Indexing and vi. Retrieval & processing capabilities, etc. The solution should be capable of accepting and processing data information in any format and platform independent. The successful bidder should propose a suitable solution as per the requirement of the KSBCL.
Tender Document No. SYS 2 – 028 Page 77 of 144 Karnataka State Beverages Corporation Limited 5. IT Infrastructure & Networking
ERP Solutions offers significant improvements on the overall business process, but those improvements demands for a robust IT Infrastructure. The adequate IT infrastructure, hardware and networking are crucial for a successful ERP implementation.
KSBCL shall ensure scalability and security of the network by deploying redundant network connectivity for high availability of the system.
The successful bidder shall consider following design criteria for sizing IT Infrastructure for successful implementation of the ERP:
a) Availability: As per the best practices followed, it is proposed to build redundancy (1:1) at servers and network levels to achieve the high availability of the system to avoid single point of failure.
b) Scalability: The IT Infrastructure is proposed to be sized as per the current needs of the application and future requirement considering the growth for the next 5 years for the application to handle continuous growth.
c) Security: An ERP solution shall have high security embedded into it. Security is considered to be the top most priority of the organization. Comprehensive authorization mechanism is required which will enable the management to provide apt access to their users according to the role. Security not only at the user’s authorization level but must also be at the system level that is protection from hackers or malicious computer applications etc.
The indicative Bill of Material (BOM) and the technical specification of the IT infrastructure are mentioned at Annexure - 9
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34. Annexure - 5 : Timelines, Milestones & Deliverables Succesfull Bidder is expected to follow the schedule as mentioned below. Each of the deliverables should be accompanied with a presentation on the deliverable by the bidder. The submission of deliverable will be deemed complete after the submission of the hard / soft copy of the deliverable and the presentation by the bidder. The “Expected Date of Completion” as mentioned in the table below is the date by which the deliverable shall be submitted to the KSBCL.
T: Date of signing of Contract with successful bidder
Date of Payment Activities Submission Deliverables Milestone from ‘T’
Milestone 1: Project Initiation
D1: Kick Off Report Project Plan D2. Agreed and Finalized T + 4 weeks M1 Study of scope of work and Project Plan Observation Report from bidder D3. Observation Report
Milestone 2: Initiation & customization
D4: Business Design
Identify the customization requirements Report Post business requirement gathering D5: Customization bidder shall prepare business design requirement report to M2 report T + 8 weeks cover SRS for each Prepare detailed deployment module architecture D6: Infrastructure deployment Plan
Milestone 3: Implementation Bidder shall prepare functional and technical design documents M3 – D7: Functional and Procurement of license and Procureme Technical Design installation T+10 weeks nt of document Data migration using standard tools License and techniques
Milestone 4: Acceptance of the System
Tender Document No. SYS 2 – 028 Page 79 of 144 Karnataka State Beverages Corporation Limited Date of Payment Activities Submission Deliverables Milestone from ‘T’ Configure and commission for the D8: Configuration Report entire module and designing data D9: Data Migration Plan template to be uploaded D10: Unit Test Scripts Carry out comprehensive tests (unit D11: Integration Test testing, integration testing, user Scripts acceptance testing) of all the modules M4 - D12: User Acceptance and sub modules Acceptance T+24 weeks Test Scripts Go-Live of ERP system across all the of System D13: User Manuals and sites system Manuals Bidder shall prepare standard operating procedure manuals D14: System Acceptance / Implementation Report Prepare a detailed user manual for
each module in adequate details Milestone 5: Change Management
Design training curriculums D15:Training modules & T + 28 weeks M5 Conduct training modules/ curriculums Milestone 6: Post Stabilization Bidder shall provide hand holding services during the D16: Project Stabilization stabilization period of 2 months from Report the date of successful go- live D17: Project T+32 weeks M6 operational acceptance Management Report D18: Customized Reports, Will provide and implement updates Layout changes and and upgrades for installed ERP, free enhancements of cost as per AMC Annual Operations & Maintenance Monthly log of service calls and problem resolution reports for Helpdesk Quarterly Performance Equated Monitoring Reports for quarterly the system For the installments contract period in months Updated system design Operations and Maintenance Support (post of January, documents, Acceptance of System) April, July specifications for every and change request October Latest source code, application deployment files, configuration files for entire solution Updated user manuals, administration manuals, Tender Document No. SYS 2 – 028 Page 80 of 144 training manuals etc Software change logs Karnataka State Beverages Corporation Limited
35. Annexure - 6:Constitution of Team I. Overview
a. Bidder should provide adequate number of personnel each responsible for a specific role within the system. Bidder must provide clear definition of the role and responsibility of each individual personnel. b. Bidder should have a defined hierarchy and reporting structure for various teams that would be part of the project. c. All the concerned staff should log an attendance on a daily basis at their respective reporting location. d. Bidder should ensure that all the personnel identified for this project have high level of integrity. Bidder should undertake necessary due diligence to ensure that the personnel have high standard of trustworthiness. Bidder should obtain an undertaking from each of the personnel assigned and the same should be submitted to the KSBCL as and when demanded by the KSBCL. In addition to the KSBCL would also get the background verification checks of the Bidder personnel. Any information needed for this activity by the KSBCL should be provided immediately by Bidder. e. Bidder must ensure that the adequate number and type of Key and Non-Key Personnel are proposed, failing which the proposal would be considered as non-responsive. Bidder can provide additional manpower on the basis of their estimate of effort required to complete the project successfully as per the timeline given in of the tender. All associated cost shall be included in the Financial Bid. f. Bidder can offer more than one key personnel for a role to improve the quality of key personnel keeping in mind the project timelines given in the tender. g. Bidder shall in consultation with KSBCL, form a core team from the Corporation for ERP implementation and they shall be involved in the ERP implementation from the scratch till goes live. h. The following clauses define the indicative skill sets and qualification requirement for each of the resource categories. i. Bidder should use Annexure 19 for providing details of the team
II. Key Personnel (Indicative)
(Please provide 1+1 alternate resumes. Please provide resumes of the resources that would be deployed on the project. Also provide the number of years of experience with the current firm.)
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Sl. Qualification Designation Role No (Minimum Required) At least 10 years total experience including 6 years of ERP implementation experience. Project I. Involved in managing at least 5 successful Manager B.E/B.Tech/M.Tech/M CA/ MBA full life cycle implementation(s) of ERP in large organizations (at least of the size of KSBCL). At least 6 years total experience including 5 years of ERP implementation (technical) experience Should have been involved in installation of hardware and operating system, database and configuration, system Functional maintenance, installation of proposed ERP B.E/B.Tech/MCA/ Lead system for at least 4 successful ERP II. M.Tech consultant implementations. (Logistics) Should have been involved in fit-gap analysis jointly with functional consultant – identifies gaps and designs the solution to address the gaps. Should have experience of the various project related to implementation of IT Systems in Logistics department. At least 6 years total experience including 5 years of ERP implementation (technical) experience Should have been involved in installation of hardware and operating system, database and configuration, system maintenance, installation of proposed ERP system for at least 4 successful ERP implementations. Functional Should have been involved in fit-gap Lead analysis jointly with functional consultant – III. B.E/B.Tech/MCA Consultant ( /M.Tech identifies gaps and designs the solution to Financials) address the gaps. Should have experience of the various project related to implementation associated with Financials and accounting. Need to possess sound knowledge on costing methodologies Need to possess knowledge on India Localizations. Local tax regulations and rules At least 5 years total experience including Technical IV. B.E/B.Tech/MCA/ 3 years of ERP implementation (technical) Developers M.Tech experience
Tender Document No. SYS 2 – 028 Page 82 of 144 Karnataka State Beverages Corporation Limited Sl. Qualification Designation Role No (Minimum Required) Should have been involved in installation of hardware and operating system, database and configuration, system maintenance, installation of proposed ERP system for at least 3 successful ERP implementations. Should have experience of the various projects related to development migration of technical modules. Must have minimum 3 years in IT Certified on the proposed platform for DBA functioning. Experience of installation and maintenance of system DBA (apps & software including upgrades V. B.E/B.Tech DB) Troubleshooting system and related issues Should be key driver behind preventive and adaptive maintenance Performance & system tuning Must have minimum 10 years in IT Should be able to provide technical specifications for servers, networking equipment, bandwidth etc. IT Should be aware of latest trends in VI. Infrastructure B.E/B.Tech Specialist hardware, networking & Security technologies Should have handled all activities of at least establishment of IT infrastructure for similar requirement independently.
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36. Annexure – 7: Payment Schedule
Payments will be released only on satisfactory acceptance of the deliverables for each Task as per the following schedule: Payment would be taken in two parts X = value of implementation period provided by Bidder Y = value of post implementation period provided by Bidder
% Payment of
Sl. No. Payment Milestones Sub-total for Applicable Penalty Services Provided Implementation Period Milestone 1 – Project I. Planning 5% of X Milestone 2 – Initiation & II. customization 10 % of X
Milestone 3 – Implementation: III. 0.5% per week for delay till Procurement of ERP licenses 30% of X maximum of 10% of the contract value. Post that KSBCL holds Milestone 4 – Implementation: right to forfeit Security Deposit IV. Acceptance of the application 30% of X
V. Milestone 5 – Training 5% of X Milestone 6 – Post VI. Stabilization 20% of X Post Implementation Period Equated quarterly Annual Operations & I. (Payments of Y Maintenance amount for the contract period.)
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37. Annexure - 8:Service Level Agreement
Bidders shall give Operational guarantees covered in the contract; this includes guaranteed uptime standard, system response time etc. As system response time is dependent upon the hardware and network infrastructure deployed, the Bidder is expected to advise KSBCL on an appropriate systems environment and landscape strategy.
39.1 System Availability System availability is defined as: {(Scheduled operation time – system downtime) / (scheduled operation time)} * 100%
Where:
a. “Scheduled operation time” means the scheduled operating hours of the System for the month. All planned downtime on the system would be deducted from the total operation time for the month to give the scheduled operation time.
b. “System downtime” subject to the SLA, means accumulated time during which the System is not available to the KSBCL’s users or customers due to application failure, and measured from the time KSBCL and/or its customers/ vendors log a call with the Bidder help desk of the failure or the failure is known to the Bidder from the availability measurement tools to the time when the System is returned to proper operation.
c. The business hours are 10 AM to 7 PM on Monday to Saturday the KSBCL is operational. The bidder however recognizes the fact that the offices will require to work beyond the business hours and holidays on need basis.
d. Critical and Key infrastructure of Data Center will be supported on 24x7 basis by KSBCL. e. Uptime will be computed based on availability of the applications to the KSBCL’s users irrespective of availability of servers either individual servers/clusters.
f. The integrated enterprise system Application & Database should be sized for individual active- active cluster solutions at DC. However, if any additional hardware, software etc is required for maintaining the SLA's & uptimes, then the same will be the responsibility of the Bidder.
g. Service Levels should be complied with irrespective of the customizations that the applications would undergo during the tenor of the Contract.
h. Typical Resolution time will be applicable if systems are not available to the KSBCL’s users and customers. 39.2 Service Level Measurement Service Levels will include Availability measurements, Performance parameters and Service measurements. The bidder shall provide Availability Report on quarterly basis and a review shall Tender Document No. SYS 2 – 028 Page 85 of 144 Karnataka State Beverages Corporation Limited be conducted based on this report. A quarterly report shall be provided to KSBCL at the end of every quarter containing the summary of all incidents reported and associated bidder performance measurement for that period. Performance measurements would be accessed through audits or reports, as appropriate to be provided by the bidder e.g. utilization reports, response time measurements reports, etc. The tools to perform the measurement/audit will need to be provided by the bidder. Audits will normally be done on regular basis or as required by KSBCL and will be performed by KSBCL or KSBCL appointed third party agencies. 39.3 Facilities Management The Facilities Management services would at least include: . Software License Management . Software maintenance . Updates/Upgrades/New releases/New versions . Database Administration activities for Database . Operations Management . Warranty . Application management including day–end, day-begin, month-end, year –end, periodic and daily backups 39.4 Facilities Management
Type of Level Measurement Minimum Service Level Infrastructure
Availability of Critical Business Critical Business Systems 99.5% Systems. Availability of Key Business Major Business Systems 98% Systems
Percentage of incidents Minor Business Systems completed within defined 95% resolution criteria
Tender Document No. SYS 2 – 028 Page 86 of 144 Karnataka State Beverages Corporation Limited 39.5 Performance Measurements
Type of Minimum Measurement Infrastructure Service Level System Response End to end response time should be < 2 seconds 99% Time (end user to core application and back) System Response Support 3500 concurrent users for access to internet 99% Time portal and core application Each planned down - time for application, database and operating system servicing (up gradation, bug fixing, patch uploads, regular maintenance etc.) will not be more than 4 hours. This activity will not be carried out during business hours.
Down time for However, such activities which require more than 98% servicing 4hours or required to be carried out during business hours will be scheduled in consultation with the KSBCL.
In case the downtime exceeds the planned hours the additional time taken for servicing will be considered for system downtime as per availability measurements table
Incident Percentage of incidents escalated 99% Management
39.6 SLA Penalties Penalties for Availability and Performance measurements
Bidder would publish report for quarterly reporting and calculations of measurements listed above. Penalties would be imposed for not meeting minimum service level of SLA as per the table below:
Minimum Service Level of SLA’s at Penalty as a percentage of quarterly payment critical level Between 99.5% to 99% 2% of the quarterly payment
Below 99% to 98% 5% of the quarterly payment
Below 98% to 90% 10% of the quarterly payment
Below 90% Escalation to KSBCL which may lead to partial payment of only 50% quarterly payment.
Penalties for Reactive and Preventive Maintenance Support
Bidder would publish report for quarterly reporting and calculations of measurements listed above. Penalties would be imposed for not meeting minimum service level of SLA as per the table below:
Tender Document No. SYS 2 – 028 Page 87 of 144 Karnataka State Beverages Corporation Limited Penalty as a percentage of Service Level Minimum Service Level of SLA’s quarterly payment SLA compliance between 98% to 95% against total tickets received for this 5% of the quarterly payment service level
Critical SLA compliance Below 95% against total tickets received for this service 10% of the quarterly payment level SLA compliance between 98% to 95% against total tickets received for this 3% of the quarterly payment service level
SLA compliance Below 95% against Major total tickets received for this service 5% of the quarterly payment level SLA compliance between 98% to 95% against total tickets received for this 2% of the quarterly payment service level Minor SLA compliance Below 95% against total tickets received for this service level 5% of the quarterly payment
39.7 Duration of Service level agreement The service level agreement would be valid for the entire period of contract as decided by the Corporation at the time of awarding the tender. SLA’s will be applicable after the post go-live stabilization period.
39.8 Sub Letting of Work No part of the annual maintenance work nor any share or interest therein shall in any manner or degree be transferred, assigned or sublet by the contractor/bidder directly or indirectly to any person, firm or corporation whatsoever. Subcontracting of the annual maintenance work is not permitted.
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38. Annexure - 9:Bill of Material and Technical Specification of IT Equipment
The Bill of Material and specifications for hardware as provided in this document are indicative only the bidder has to ensure the application response and availability time as specified in this document which may require additional hardware and/or related software. The bidder’s quoted price will be deemed to inclusive of any such additional costs.
Sl. No. Brief Description Unit Quantity
Supply , Installation and Commissioning for the following IT Infrastructure equipment
Rack Mountable Server – Quad Core Dual I. Nos. 2 Socket – Type 1
Rack Mountable Server – Hexa core Dual II. Nos. 2 Socket – Type 2 III. SAN Storage No. 1
IV. Tape Library No. 1 As per V. Backup Software 1 Set Specification VI. UTM Nos. 2
VII. Web Application Firewall (WAF) No. 1
VIII. Switches – 1 Gig Nos. 2
Operating System- RHEL-6 (with OS Cluster IX. No. 4 for 2 Web Server)
X. NMS and Application Monitoring Software No. 1
SSL Certificate ( Web Access & Payment XI. No. 2 Gateway)
Tender Document No. SYS 2 – 028 Page 89 of 144 Karnataka State Beverages Corporation Limited Detailed Technical Specifications
I. Rack Mountable Server - Type 1 (Quad Core)
Sl. Specifications No. i. Server must be a rack server ii. Server should support for 16GB DIMMS iii. Server should offer at least 6 PCI-Express slots or above iv. Server should offer 12 DIMM Slots or above Server should be configured with 16 GB DDR3 memory using 8GB DDR3 DIMMs at 1333 v. Mhz Frequency or above Server should be offered with 64 bit 2 Nos of Intel Xeon processor Quad Core E5 -2643 vi. ,3.30 Ghz or higher with minimum 10MB Cache Memory Server should have of 4 Nos. of 10G SFP+ ports on 2 separate controllers along with vii. necessary DAC cables of minimum of 5 mtrs. Server should be offered with fully redundant 90% efficient power supplies for the complete viii. server. ix. Sever should be offered with Redundant fans Server should be offered with 4 Number of 300GB 15K RPM drives configured with RAID x. Level 5 Server should Certified on 64bit Windows 2012 Datacenter editions, 64-bit Redhat xi. Enterprise Linux (RHEL 6). xii. Server should be offered with DVD-Read Write drive, Minimum 2 Nos. of USB port Dedicated management card/hardware capable of Virtual Console and Media with user xiii. collaboration, Crash video playback or equivalent xiv. Server should be offered with Sliding rail kit and cable management Arm
The Server should be covered under the comprehensive warranty for 60 months from the xv. date of delivery including hardware, firmware and any management software by the OEM.
Tender Document No. SYS 2 – 028 Page 90 of 144 Karnataka State Beverages Corporation Limited II. Database Server Enterprise edition- Type 2 (Hexa Core)
Sl. Specifications No. i. The Server Should be Rack Form Factor ii. Server should support for 16GB DIMMS iii. Server should offer at least 6 PCI-Express slots or above iv. Server should offer 24 DIMM Slots Server should be offered with 64 GB DDR3 memory using 8GB DDR3 DIMMs at 1333 v. Mhz Frequency or above Server should be offered with 64 bit 2 Nos of Intel Xeon processor Hexa Core E5-2667, vi. 2.90 Ghz or above with Minimum 15MB Cache Memory Server should have 4 Nos. of 10G SFP+ ports on 2 separate controllers along with vii. necessary DAC Cables with minimum 5 mtrs. Server should be offered with 2 Nos of 8Gbps dual port FC-HBA’s on 2 separate PCI-E viii. slots along with the necessary cables to connect to the SAN. Server should be offered with fully redundant 90% efficiency power supplies for the ix. complete server x. Server should be offered with redundant fans Server should be offered with 4 Number of 600GB 15K RPM drives configured with RAID xi. Level 10 xii. Hardware RAID Card to be offered with 512MB non-volatile/Battery backed Cache Server should Certified on 64bit Windows 2012 Datacenter editions, 64-bit Redhat xiii. Enterprise Linux (RHEL 6). xiv. Server should be offered with DVD-Read Write drive, Minimum 2 Nos. of USB Port Dedicated management card/hardware capable of Virtual Console and Media with user xv. collaboration, Crash video playback or equivalent xvi. Server should be offered with Sliding rail kit and cable management Arm The server should be covered under the comprehensive warranty for 60 months from the xvii. date of delivery including hardware, firmware and any management software by the OEM.
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III. SAN Storage
Sl. Specifications No.
i. SAN Storage Model : Dual Controller FC host based SAN Array Spindle Flexibility : The SAN should support intermixing of SAS, NL-SAS in a single ii. enclosure iii. Spindle Flexibility : The SAN should have option for SAS, NL-SAS/SATA , SSD iv. Spindle Flexibility : The SAN should support 15K, 10K and 7.2K RPM drives SAN Architecture : The storage system should support minimum of 8 front end ports of v. 8Gb FC across dual controller SAN Should support snapshot feature and license for complete configured capacity should vi. be provided for the same. SAN should support host based /Storage based replication and license for complete vii. configured capacity should be provided. SAN should support cloning/disk copy and license for the maximum capacity should be viii. provided Storage Capacity: 2TB usable space on RAID 10 with 146GB SAS drives of 15K RPM ix. and 2 TB usable space on RAID 5 with NL-SAS/SATA. Cache: 4GB Cache across dual controller. Cache should be mirrored between the x. controllers. Must support either Cache battery backup for minimum of 24 hours during power failure to prevent possible data loss or cache de staging to disk. OS Support : Industry leading operating system platforms including Windows, Linux – xi. RHEL 6 etc. xii. RAID Level Support : 0,1,5,10,6 SAN Management : Entire system must be manageable from a web based single, secure xiii. interface without requirements for a separate management device or server Controller software and Non-disruptive upgrade: Firmware should be upgradeable for xiv. functionality improvement and enhancements. Must support non-disruptive upgrade. Support : SAN should be covered under the comprehensive warranty for 60 months from xv. the date of delivery as specified in the bid document
Tender Document No. SYS 2 – 028 Page 92 of 144 Karnataka State Beverages Corporation Limited IV. Tape Library
Sl. Specifications No. i. Tape Library shall be configured with LTO-6 drives with LTS Support ii. Should be offered with 1nos of LTO-6 drives and support upto 2 nos of LTO-6 drives iii. Should support 6Gbps SAS interface and it should be connected to the Backup Server. iv. To provide the required connectivity for host server (Backup Server). v. Should be rack mountable with redundant power supply vi. Should support for LTO-5 & LTO-6 WORM Media vii. Should have dedicated cleaning slot viii. Should provision for minimum of 24 slots. ix. Should have a barcode reader Should offer web management interface to check system status, run diagnostics, view x. system logs, check and set configuration, verify drive operations upgrade the drive and library firmware The library should accommodate browser based management that helps in monitoring the xi. tape library. xii. Should provide tape drive and library health statistics All required cables, connectors and labelling shall be supplied and configured with the tape xiii. Library xiv. Should offer at least 30 LTO-6 Cartridges with 5 Cleaning Cartridges with barcode Labels xv. Should offer with rack mountable kit The Tape library should support standard backup software as per specification in Backup xvi. software Tape Library should be covered under the comprehensive warranty for 60 months from xvii. the date of delivery as specified in the bid document
Tender Document No. SYS 2 – 028 Page 93 of 144 Karnataka State Beverages Corporation Limited V. Backup Software
Sl. Specifications No. The proposed Backup Solution should be available on various OS platforms such as i. Windows and Linux platforms and be capable of supporting backup / restore from various platforms including Redhat Linux, Windows, Oracle etc. ((both 64 bit & 32 bit). ii. The proposed backup solution shall support industry leading cluster solution Backup Software must provide a consistent GUI across heterogeneous platform to iii. ensure easy and centralized management. Should provide the adequate license for the backup to be taken for the following Hardware running on RHEL6 platform with Tier-1 ERP( Oracle/SAP) iv. a. 2 Nos. Servers with Hexa Core dual socket for oracle database and ERP application. b. 2 Nos. Servers with Quad core 2 socket for web servers on RHEL platform. The proposed backup solution must support integration of backup and restore with v. hardware cloning and snapshot features into the GUI, eliminating the traditional need to write user scripts. vi. The proposed backup solution shall provide granularity of single file restore. Should provide SAN based backup of all the data available in the SAN Storage. LAN vii. based backup for the servers not connected to the SAN should also be backed up. viii. Schedule and manage backups from a single pane. Backup Software should support the incremental and full data backups and data Archive ix. onto tape library x. Provide full, incremental and restore operations and enable object-level recovery. xi. Recovery should Support for Linux and Windows platform Allow both end-users and compliance to do search across backup, archive and online xii. data. xiii. Should have advance reporting and administration. xiv. Should report on success and failure of backups and restores. Should support Full backup and restoration capabilities management from remote xv. location. xvi. Must be capable of “block level” backups for Bare Metal Recovery of servers xvii. Support various Encryption options like AES 256 BIT or better. xviii. Should provide overall complete backup and Restoration Should provide hot-backup and recovery of databases like Oracle and any necessary xix. licenses for hot backup of databases xx. Support Oracle-multi node failover (RAC) xxi. Support RMAN integration without scripting for backup restore & recovery xxii. Support Database restoration to a different server Any version release during the comprehensive warranty needs to be provided at no cost xxiii. to KSBCL. Should provide support for 60 months from the date of delivery as specified in the bid xxiv. document
Tender Document No. SYS 2 – 028 Page 94 of 144 Karnataka State Beverages Corporation Limited VI. UTM
Sl. Specifications No. Should be an Integrated security appliance capable of supporting firewall, VPN, IPS, i. Gateway Antivirus, Anti spam and web content filtering with high availability option. The Firewall should support “State full” policy inspection technology. It should also ii. have application intelligence for commonly used TCP/IP protocols like telnet, ftp etc. The firewall to be configured in high availability mode along with necessary features iii. and licenses. Appliance should be rack mountable and should support AC power input 100~240 V, iv. 50-60 Hz Firewall: Appliance based firewall should be ICSA certified for firewall and IPSEC v. Product or Product line should be EAL4 Certified. The Appliance must provide filtering capability that includes parameters like source vi. addresses, destination addresses, source and destination port numbers, protocol type etc vii. Should support database related filtering and should have support for Oracle. All internet based applications should be supported for filtering like Telnet, FTP, viii. SMTP, http, DNS, ICMP, DHCP, ARP , SNMP etc ix. Firewall should support IP load balancing feature Firewall should be able to support high availability and dynamic load balancing for x. data going through the firewall (Active-Active). If external firewall load balancer are required to achieve Active-Active the same to be provided. xi. Licensing should be a per device and not user based Number of network interfaces to be mentioned exactly as supported by the device. xii. Vendor must quote with minimum of 8 x 1 Gigabit interfaces (10/100/1000 TX RJ 45 type) interfaces. xiii. Should support Firewall throughput of at least 8 Gbps
xiv. Should support at least 10,00,000 concurrent session xv. Should support VPN throughput of at least 2 Gbps xvi. Should support RIP v2, OSPF & BGP routing protocols xvii. Should support automatic ISP fail over and load sharing. Should support VLAN tagging IEEE 802.1q and should support VLAN on all interfaces xviii. and minimum of 500 VLANs to be supported xix. Should support Authentication using Radius, Tacacs plus, LDAP xx. Should support Static and Dynamic NAT xxi. Should support Routing between VLANs xxii. Should support minimum of 5,000 policies Intrusion Prevention System (IPS) xxiii. IPS should be ICSA Certified xxiv. IPS should have at least 1 Gbps throughput IPS shall be able to detect incidents that originate from inside the network perimeter xxv. as well as from outside the network perimeter and shall be able to take action on the basis of configured policies. The software on the IPS should support online software reconfiguration to ensure that xxvi. changes made to an IPS configuration take place with immediate effect.
Tender Document No. SYS 2 – 028 Page 95 of 144 Karnataka State Beverages Corporation Limited Sl. Specifications No. xxvii. The IPS should be configured for high availability Signatures should have a severity level defined to it so that it helps the administrator xxviii. to understand and decide which signatures to enable for what traffic (eg. For severity level: critical, high, medium, low) IPS shall be able to be configured such that attack signature and traffic analysis focus xxix. only on specified hosts, specified protocols, or specified services. xxx. Should be able to generate graphical reports on top attacks, source for attack etc. xxxi. Should have the option to schedule reports for automatic generation. Vendor updates its attack signature database regularly and it should be configurable xxxii. to update the signatures automatically without manual intervention. Vendor makes new attack signatures and new major software releases available for xxxiii. download from their Web site xxxiv. Gateway Antivirus: should have minimum 200 Mbps throughput. Antivirus Should provide real-time detection of viruses and malicious code at the xxxv. gateway for SMTP, POP3, IMAP, HTTP, and FTP Internet traffic. IM protocols (AIM, ICQ, MSN, Yahoo). Should have option to configure to respond to virus detection in several ways i.e. xxxvi. Delete the file, quarantine the file, Alert via email. Frequent updates of virus pattern files Should be available from the Web site and xxxvii. option for scheduling for automatic download and installation Should be available. In terms of SMTP AV scanning the solution should not act as mail relay or MTA by xxxviii. itself. Should have a facility to block files based on the file extensions and file types over xxxix. HTTP,FTP,SMTP, PoP3 as well as IMAP. Should have facility to configure the maximum file/email size which can be xl. downloaded through internet xli. Should have configurable policy options to select what traffic to scan for viruses Solution should support the load balancing for the Antivirus scanning so that the traffic xlii. which needs to be scanned can be load balanced across the boxes in cluster Should have reporting facility to generate the reports on virus detected over different xliii. protocols, top sources for viruses, destination for viruses, top viruses etc. Web Content filtering xliv. Should support category based filtering. xlv. Should support minimum of 40 categories. xlvi. Should support whitelist and blacklist of URL xlvii. Solution should be licensed per unit against per user xlviii. URL database should be updated regularly xlix. should have options to customize the block message information send to end users l. Web content filtering should be an integrated solution with the firewall appliance
SPAM Filtering
li. should be a integrated solution with the firewall appliance lii. Should be able to detect spam mails in SMTP,POP3 as well as IMAP protocols
Tender Document No. SYS 2 – 028 Page 96 of 144 Karnataka State Beverages Corporation Limited Sl. Specifications No. Solution should have inspection facility on the header and body of the mail to check for liii. spam content and identify whether the mail is spam mail or not Should be available to manually configure the multiple RBL servers to check for spam liv. mail Should have option to configure the whitelist and blacklist based on email lv. address/domain and validate against the same to detect whether a mail is spam or not Should have provision to define banned key words and check against that key words lvi. to identify spam mails Should have an option to define mime headers and check against the same to identify lvii. spam mails. lviii. Should have configurable spam actions for detected spam mails Reporting and Logging lix. Appliance based logging and reporting solution Should have secure connectivity between firewall appliances and logging and lx. reporting appliance Solution should generate the reports for the Firewall, Gateway Antivirus, IPS, Web lxi. filtering and Anti Spam The solutions shall have a readymade template to generate reports like complete lxii. report or attack report or bandwidth report, intranet report. The solution should help to analyze/understand attacks over various protocols like lxiii. http,ftp,smtp,pop3 and imap as well as source and destination for these attacks Solution should help to analyze/understand the protocol and bandwidth usage by lxiv. users to help in capacity planning and understand network utilization Solution should help to analyze /understand security breaches hacker attacks and the lxv. source and destination for these attacks should have option to generate the reports in terms of which are the frequent attacks lxvi. as well as top sources and destination for attacks lxvii. Should have option to generate the reports in different formats like html, pdf etc. Appliance should support backup of policies and firewall OS using TFTP or any other lxviii. method lxix. Solution should have option to take the report based on daily weekly and monthly Appliance should support SNMP v2 and SNMP v3 so that appliance can be integrated lxx. with NMS. Appliance should be covered under the warranty for 60 months from the date of lxxi. delivery including hardware, firmware and any management software by the OEM
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VII. GIGABIT ETHERNET SWITCH
Sl. Compliance Remarks if Specifications No Yes/No any
i. The switch must be rack mountable Switch must have redundant AC power supply & ii. provide Indian Standard Power Adapter. Switch should offer 24 Nos of 10/100/1000 Mbps RJ 45 type and 2nos of 10 G uplinks using SFP + iii. modules along with necessary SR transceivers and 2Nos. of 10 mtrs LC-LC cables Switch should have provision to detect cable iv. breaks and shorts v. switch should have minimum backplane of 88 Gbps Switch should support port based VLAN and vi. minimum of 1000 VLANs to be configurable. Should provide VLANs, 802.1q VLAN tagging, vii. 802.1d STP, 802.1w RSTP,802.1s MSTP,802.3ad and local and remote port mirroring
viii. Switch should support routed VLAN interface Switch should have RIPv1,RIPv2,VRRP and OSPF ix. routing protocols for IPV4 & IPV6 from day one Switch should have MAC limiting, Dynamic ARP x. inspection(DAI),DHCP snooping xi. Switch should support SNMP v1,v2,v3 Switch should support RMON/RMON v2 or xii. equivalent i.e. RFC Groups 1,2,3,9
Switch should support out of band management, xiii. syslogging and IGMP v1,v2,v3 and IGMP snooping xiv. Should support DHCP relay xv. Should support HTTPS /SSH V2 Switch should support IP based ACL and TCP/UDP xvi. based ACL Must support Storm control (unicast, multicast, and xvii. broadcast) Switch should be covered under the warranty for 60 months from the date of delivery including xviii. hardware, firmware and any management software by the OEM
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VIII. Web Application Firewall
Sl. Specifications No. i. Web application firewall should be appliance based and provide specialized application threat protection. ii. Should be ICSA Certified. iii. Should protect against application-level attacks targeted at web applications. iv. Should provide bi-directional protection against sophisticated threats like SQL injection and cross-site scripting, Cookie or Form Tampering and Top 10 OWASP Security risks. v. Should provide controls to prevent identity theft, financial fraud and corporate espionage. vi. Should monitor and enforce government regulations, industry best practices, and internal policies. vii. Should support minimum of 5000 HTTP transactions per second viii. Should deliver 100 Mbps of throughput ix. Should support minimum of 512GB of Storage space x. WAF appliance should have application-aware load-balancing engine to distribute traffic and route content across multiple web servers. xi. Should provide the following deployment modes, Inline Reverse Proxy, Transparent, and Offline Deployment Modes xii. Should have the capability to Auto-Learn Security Profiles required to protect the Infrastructure. xiii. Should have a Web Vulnerability Scanner to detect existing vulnerabilities in the protected web applications. xiv. Should have Data Leak Prevention module to analyze all Inbound & outbound traffic alerting/blocking any credit card leakage and information disclosure xv. Should have controls for Anti Web Defacement and provide ability to check the authorized version of the website content. xvi. Should enforce strict RFC compliance check to prevent attacks such as encoding attacks, buffer overflows and other application specific attacks. xvii. Should support automatic signature updates to protect against known and potential application security threats. xviii. Should support XML firewall capability with schema validation, XML Firewall and routing capabilities. xix. Should support for hardware-based SSL acceleration or SSL off loading xx. WAF should support fail open in case of hardware failure xxi. Should support 3000 new connections/second xxii. Should support 500Mbps of Http traffic without any packet loss xxiii. Should support XML Application protection xxiv. Should support Secure Administrative Access using HTTPS and SSH xxv. Should support Role Based Access Control for Management xxvi. Should support Log Aggregation xxvii. Should support inbuilt Reporting and sending the report via E-Mail xxviii. Should have built in policies
Tender Document No. SYS 2 – 028 Page 99 of 144 Karnataka State Beverages Corporation Limited xxix. Should support custom signatures xxx. Should have the ability to inspect HTTPS traffic xxxi. Should provide GeoIP detection of clients and blocking based on geographical region on the clients. xxxii. Should be snmp enabled for monitoring of the device xxxiii. Should be covered under the warranty for 60 months from the date of delivery including hardware, firmware and any management software by the OEM
IX. NMS Software
Sl. Specifications No. Should be able to monitor the networking devices like 2 nos. router, 2 nos. firewall, i. 1 No. of web application Firewall, 2 nos. network switches, 1 no. Tape library etc Should be able to monitor 20 Red hat Server, 10 Windows 2008 servers, 1 SAN ii. storage etc Should be able to monitor the Bandwidth usage, Network throughput ,CPU utilization, iii. Error traffic, ping response time, packet loss, network latency and uptime of the network devices should also able to monitor server and storage resource utilization like CPU, RAM, iv. disk usage and the bandwidth utilization Should be able to monitor the Application services uptime like web services, SMTP, v. PoP3, IMAP, Oracle, Active Directory, LDAP & FTP etc.
vi. Should be able to monitor the Oracle/SAP ERP application services. vii. Should be able to monitor the uptime of the URLs which is hosted in Linux servers Should be able to monitor the oracle database size, number of data files, session, user table spaces, system table spaces, user indexes, Shared pool size, Buffer cache size, viii. oracle dictionary cache information, Oracle instance CPU activity statistics , Transaction details, oracle User Statistics like user commits/sec, user commits/ trans, user rollbacks/sec, SGA details etc ix. Should be able to monitor the Web server/Apache server availability, website statistics etc. x. Should allow administrator to create different user roles Should provide the reports based on hourly, daily, weekly, monthly, yearly and xi. historical data. xii. Should be integrated with the ldap or active directory All Servers, Applications and network and firewall elements to be managed by Single xiii. console xiv. Should be configured to alert via SMS,E-Mail, Beeper and snmp traps etc xv. Should be configured with Multilevel of Escalation matrixes xvi. Should be configurable by specifying the Maintenance hours and business hours xvii. Should be configurable by specifying the threshold limit with alert option.
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Pre- Qualification Formats
Tender Document No. SYS 2 – 028 Page 101 of 144 Karnataka State Beverages Corporation Limited
39. Annexure - 10:Prequalification Form 1- Bidders profile
Sl. Particular Details No. 1. Name of Bidder Incorporated as (State Sole Proprietor, 2. Partnership, Private Limited or Limited Firm) 3. Incorporation year 4. Full address Name of the top executive with designation Telephone 5. Mobile Email 6. Service tax number 7. Sales tax/ VAT No. 8. CST No. 9. PAN No. 10. Tender fees details 11. EMD details
Signature: Name: Designation: SEAL: Date: Place:
Attach necessary documents as per the above form.
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40. Annexure - 11:Prequalification Form 2- Financial Information
Provide CA certified financial information of three last declared financial years.
2010-11 2011-12 2012-13 Annual Turnover from the following
a. Application Development and Maintenance Services b. IT Infrastructure c. IT Support and Maintenance Services, Facilities Management Services
Positive Net worth ERP Implementation along with adequate hardware Turnover
Note
Attach copies of relevant financial statements and audited accounts for the three last declared financial years Attach the copies of Profit and Loss Accounts for the three last declared financial years
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41. Annexure - 12:Prequalification Form 3- Number of Professionals
On Bidder’s letter head
To
Managing Director, Karnataka State Beverages Corporation Limited Office No.78, Seethalakshmi Tower, Mission Road, Bangalore-560 027, Karnataka
Subject: Number of Professionals
Respected Sir
This is to certify that <
Dated this Day of 2013
(Signature) (In the capacity of)
(Name)
Duly authorized to sign the Tender Response for and on behalf of:
(Name and Address of Company)
Seal/Stamp of bidder
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42. Annexure - 13:Prequalification Form 4: Project Experience
Sl. No. Items Details
General Information 1. Customer Name Name of the contact person 2. and contact details for the client of the assignment
Project Details
3. Project Title 4. Start Date: MM/YYYY End Date : MM/YYYY 5. Current Status (work in progress/completed) 6. Number of staff deployed in the assignment Size of the project 7. Total Cost of the project 8. Period of contract 9. Technologies used Number of end users catered to by 10. the system Number of transactions handled by 11. the system on a yearly basis Multi-lingual features catered to for 12. the web site 13. Any other information to be shared
14. Narrative Description of the Project
15. Documentary Proof and necessary details
Attach the proof - Work Orders Certificates or Letter of Appointments etc with the credential only
Tender Document No. SYS 2 – 028 Page 105 of 144 Karnataka State Beverages Corporation Limited
43. Annexure - 14:Prequalification Form 5: Details of Litigations / Ineligibility for corrupt or fraudulent practices / Blacklisted with any of the Government or Public Sector Units/ Conflict of Interest
(To be submitted on the Letterhead of the responding firm)
To
Managing Director, Karnataka State Beverages Corporation Limited Office No.78, Seethalakshmi Tower, Mission Road, Bangalore-560 027, Karnataka
Subject: Selection of Agency for Supply, Installation, Commissioning & Maintenance of Enterprise Resource Planning (ERP) Solution at KSBCL
Respected Sir,
We, the undersigned, hereby declare that
We are/ are not involved in any litigation with any client We are/ are not under a declaration of ineligibility for corrupt or fraudulent practices We are/ are not blacklisted with any of the Government or Public Sector Units. We have/ do not have conflict of interest with the proposed ERP implementation
Thanking you,
Dated this Day of 2013
(Signature) (In the capacity of)
(Name) Duly authorized to sign the Tender Response for and on behalf of: (Name and Address of Company)
Seal/Stamp of bidder
Tender Document No. SYS 2 – 028 Page 106 of 144 Karnataka State Beverages Corporation Limited
Technical Evaluation Criteria & Formats
Tender Document No. SYS 2 – 028 Page 107 of 144 Karnataka State Beverages Corporation Limited
44. Annexure - 15:Technical Evaluation Criteria The bidder is expected to provide the necessary documentary evidence along with the compliance for the below mentioned as below:
Maxi Proof of Sl. mum Compliance Criteria Points System documents to be No Point (Y/N) submitted s A. Organizational Strength 30 Number of ERP Projects Implemented in the Government / PSUs in India with the Proposed Solution comprising of Financial Accounting, Procurement, and Inventory Management in the Documentary last Seven(7) Financial years evidence, along with >= 2 project : 10 Client contact a. Two Projects in Points details in the form of 10 i. 1 Karnataka State 1 Project : 5 Points Work else 0 Order/Purchase >= 3 project : 15 Order / Completion Points certificate from the b. Three Projects in =2 project : 10 Points client India excluding 15 1 project : 5 Points Karnataka State else 0
Turnover of the bidder from ERP Certificate from implementation along >= Rs.5 Crores : 3 Statutory auditor for ii. with3 adequate Points 3 the declaring net hardware and related worth services in the last three financial years. Technical Resources Resumes of the iii. Capability4 as specified 2 Points 2 Technical Resource in Annexure 6 B. Technical Solution Offered to KSBCL 70 With an understanding of KSBCL’s requirements the solution having the following
a. Proposed ERP shall Attach Proposed 6 Points each have Challenges & solution document i. 1 else 0 48 Mitigation Plan including the
b. Proposed ERP shall complete details have Maintenance Support Plan c. Proposed ERP shall be having the functions of Financial
Tender Document No. SYS 2 – 028 Page 108 of 144 Karnataka State Beverages Corporation Limited accounting, Inventory Management and procurement on a single platform. d. Proposed ERP is a COTS solution (COTS as per definition provided) e. Proposed ERP on SOA and sharing of source codes/ customisation codes without any precondition. f. Proposed ERP works on multiple OS. g. Proposed ERP shall be implementable, modifiable by more than three partners other than OEM. h. Proposed ERP shall be listed in reputed reports like Gartner/IDC. Compliance to Functional Document Requirement describing each of ii. 2 10 Points 10 Specification (Please the functional refer Annexure - 16 requirements. below for details) Project Plan and Document on iii. 3 4 Points 4 Implementation Time Project Plan Presentation iv. Technical4 Presentation 4 Points 4 Document v. Proposed SLA All the SLA 4 Attach a Document management and parameters can be on Maintenance Compliant redressal measured and how Plan including mechanism. reports will be helpdesk generated for operations. measuring SLA parameters ( Attach Sample report) - 4 Points
Total Points (Marks) 100
Tender Document No. SYS 2 – 028 Page 109 of 144 Karnataka State Beverages Corporation Limited
45. Annexure - 16:Technical Form 1- Compliance to Functional Requirement Specification
Bidder is expected to provide the compliance for the Functional Requirements of the ERP Solution being proposed to be implemented:
Maximum Marks for all the features mentioned below is 10 Points a. General Features -
Sl. Vendor Comments Qualification Criteria No. (Comply/ Not Comply)
Proposed application shall offer all the functionalities required as per scope – Financial Accounting, Procurement, Inventory I. Management as a single application solution covering real time posting.
The Proposed Application should support – all of the Operating Systems- Microsoft Windows, UNIX, Linux and the proposed II. integrated application should be capable of supporting all standard Databases like Sybase, SQL, Oracle and DB2. The ERP solution should be able to meet the India specific III. requirements on service Tax, TDS etc. and has the facility to provide these changes for localization on a continuous basis Application should provide wide range of security features such IV. as Authorization based on location, Position, Role, transactions etc. Proposed application should provide implementation, V. administration and operational tool seamlessly integrated with the product free of cost. Software shall be accessible from desktops over https without VI. any client side installation The solution should have the capability to easily configure the VII. changes in the business process scenarios and should be able to implement them without much effort on coding, testing etc.. Various components of the proposed solution should be VIII. available on the same platform to allow interoperability and seamlessly integration Proposed solution should have Implementation / Support tool, which is integrated seamlessly and will be used during the IX. implementation life cycle to carry on the critical activities of the project like Process documentation, Testing etc The Proposed solution should have the capability to reflect the X. impact of and every transaction into the Final Trial balance of the KSBCL on real time basis, without any further processing. The Proposed Solution should provide User Definable Dynamic Dashboard and Analytical tool as part of the solution XI. to provide the intelligent analytical information as required by the Department
Tender Document No. SYS 2 – 028 Page 110 of 144 Karnataka State Beverages Corporation Limited
Sl. Vendor Comments Qualification Criteria No. (Comply/ Not Comply) The Proposed Solution should come along with its own XII. Middleware to integrate with External Solutions like Payment Gateway etc. Solution should have the ability to restrict data updating XIII. /deletion /creation only through Solution layer Proposed Solution shall be able to import data from various XIV. formats (Text, Excel, CSV, XML etc.) Proposed solution should have a tool to enable all end user to XV. log in issue and seek support Whenever, there is a legal or localization change related to taxes, the application vendor should be able to provide XVI. solutions with effective date and without taking much effort on testing. The Solution should provide online Context sensitive help for XVII. the given fields and should also provide detailed help for the errors and warning messages. The Solution should be able to provide multiple roles for a XVIII. single user The solution should have the ability to configure the number of XIX. permissible log-in attempts Solution vendor should provide 24/7 Support for the issues XX. arising out of the Solution. The Solution should have Online Documentation, On-line help, XXI. Field-level help, Screen-level help etc. The Proposed Solution should be scalable to provide full integration across modules so that enterprise wide information XXII. sharing is made easier and automatic by tight integration across different departmental functions. Corporation should have the option of getting frequent updates from the solution vendor, thereby constantly keeping the XXIII. software up-to-date with technological advances as well as improved functionality. The ERP Solution should be supplied with the source code or XXIV. the customized source codes of the ERP solution. These Codes should be part of deliverable without any preconditions The Proposed ERP solution should have all the core modules
XXV. with required functions as natively integrated applications on a single interoperable open platform. b. Functional Requirements
Sl No. Functional Requirements (Comply/ Not comply)
Tender Document No. SYS 2 – 028 Page 111 of 144 Karnataka State Beverages Corporation Limited
Sl No. Functional Requirements (Comply/ Not comply)
Provide by way of graphical representation and text the overview of the available functionality in the below mentioned solution area in the proposed solution and also indicate compliance against the below mentioned functionality details
Vendor Response: 1 Warehouse Management Inbound Processing & Receipt
Management Acknowledgement of Receipt within
Logistics Advanced Shipping Notification Consignment Inventory Delivery Monitoring Material Valuation
Outbound Processing Delivery Processing & Distribution Delivery Monitoring Dock Door Management Sales order Issue Ship Confirmation
Warehousing & Storage Strategies Warehouse Material Routing Multiple Units of Measure Inventory Management Storage and Stock Management Inventory Aging Visibility of Warehouse Activities
Physical Inventory Planning Phase of Physical
Inventory Counting Phase of Physical
Inventory Monitoring of the Physical Inventory
activities
Procurement Confirmation and Monitoring
Purchasing Activities Procurement Visibility
2 Sales & Distribution
Tender Document No. SYS 2 – 028 Page 112 of 144 Karnataka State Beverages Corporation Limited
Sl No. Functional Requirements (Comply/ Not comply) Account Processing Sales Order Processing Billing
Human Resource Management & 3 Payroll Processing ( Integration) KSBCL intends to utilize the HRMS system implemented by Government of Karnataka. The same needs to be integrated with the new ERP solution to be implemented by the bidder.
The ERP solution should be capability of integration with HRMS. If not possible the bidder/SI has to implement the Payroll package from the OEM
4 Financial Accounting General Ledger Accounts Receivable Accounts Payable Fixed Assets Accounting Bank Accounting Cash Journal Accounting Inventory Accounting Tax Accounting Closing Process Consignment Inventory Accounting Financial Statements
5 Management accounting Organization Accounting Margin based Accounting
6 Vendor Portal Stock Check Indent process Excise payment Transport Permit Documentation Billing Reports Payment Reports
7 Retail Portal Stock Review
Tender Document No. SYS 2 – 028 Page 113 of 144 Karnataka State Beverages Corporation Limited
Sl No. Functional Requirements (Comply/ Not comply) Payments Raising Orders Sales Indent Challan Details Receipt Processing Sales invoice Publication Transport Permit Inventory Reporting
8 Analytics, Dashboard & Reporting Should be able create Adhoc queries and reports from the ERP and other legacy systems Should be able to create various
Management dashboards Should be able to generate certain
transactional reports Should be able to design and provide applications for formatted reporting, ad hoc queries, interactive analyses, information dashboards, and information broadcasting. Based on role users should be able to design, deploy, and execute queries, formatted reports. Based on role users should be able to design and interact with Excel-
based business intelligence applications and workbooks. Based on role users should be able to analyze ad hoc queries and create
views of information from various data sources. The reports should be available for time frames like weekly / daily / monthly / yearly. The reports should be available in
MS Excel or Web (Internet Explorer). The report data must support the
feature of being exported to Excel. The reporting feature should support drill down (across reports/within reports), filter & sorting. The report should support the view of seeing numbers / graphs or both on a single display. Should provide for calculations,
Tender Document No. SYS 2 – 028 Page 114 of 144 Karnataka State Beverages Corporation Limited
Sl No. Functional Requirements (Comply/ Not comply) filters and exceptions during reporting. The reports should be available to
users at any time. Should support schedule to run the
reports time based Should support the feature of delivering the reports to the online
users through email, portal, and report server. The report should be broadcasted /
sent on e-mails. Should provide for saving the report /queries for repetitive execution as and when required by the users. The reports to be made available for analysis of historical & consolidated data across systems Should support visualization of geographic (location based) data on maps
Tender Document No. SYS 2 – 028 Page 115 of 144 Karnataka State Beverages Corporation Limited 46. Annexure - 17:Technical Form 2 : Technical Bid Letter
To
Managing Director Karnataka State Beverages Corporation Limited Office No.78, Seethalakshmi Tower, Mission Road, Bangalore-560 027, Karnataka
Subject: Selection of Agency for Supply, Installation, Commissioning & Maintenance of Enterprise Resource Planning (ERP) Solution at KSBCL
Respected Sir
Reference: Tender No:
We, the undersigned Bidders, having read and examined in detail all the requirements and Terms & Conditions of the Tender document in respect of Selection of Agency for Supply, Installation, Commissioning & Maintenance of Enterprise Resource Planning (ERP) Solution at KSBCL, do hereby agree to the Terms & Conditions of the Tender and propose to provide the services as specified in the Tender document number
I. EARNEST MONEY DEPOSIT (EMD)
We have paid an EMD for the sum of Rs. 5,00,000/- (Rupees F i v e Lakhs only). This EMD is liable to be forfeited in accordance with the provisions of this tender.
II. DEVIATIONS
We declare that all the services shall be performed strictly in accordance with the Tender documents.
III. SECURITY DEPOSIT FOR CONTRACT PERFORMANCE
We hereby declare that in case the contract is awarded to us, we shall submit the contract performance guarantee in the form prescribed in Annexure - 24: Proforma for Security deposit for Contract Performance.
Tender Document No. SYS 2 – 028 Page 116 of 144 Karnataka State Beverages Corporation Limited We hereby declare that our bid is made in good faith, without collusion or fraud and the information contained in the bid is true and correct to the best of our knowledge and belief.
Thanking you,
(Signature of the Bidder) Printed Name Designation, Company Name, Address, Contact number Seal Date:
Tender Document No. SYS 2 – 028 Page 117 of 144 Karnataka State Beverages Corporation Limited
47. Annexure - 18:Technical Form 3: ERP Turnover
Please provide CA certified financial information of three last declared financial years.
2010-11 2011-12 2012-13 Total Cumulative
ERP Turnover
Tender Document No. SYS 2 – 028 Page 118 of 144 Karnataka State Beverages Corporation Limited
48. Annexure - 19:Technical Form 4: Methodology for Manpower Deployment and Training
a. The Bidder should specify the approach for manpower deployment including description of the organizational structure and escalation procedures. b. The Bidder should cover details on the training plan and training schedule for the operations and maintenance personnel. The training plan should comprise technical training; domain based training as well as soft skills training. c. The Bidder may give suggestions on improvement of the scope of work given in Annexure - 3: Scope of Work and may mention the details of any add on services related to this project over and above what is laid down in the tender document. List of deliverables should also be identified and explained. d. The Bidder shall describe the knowledgebase, best practices and tools that will be used by the project team for the execution of scope of work activities. e. The Bidder shall describe prior experience of its team for working on ERP implementation f. Bidder should provide in his bid the details of the proposed manpower in the below given format. Bidder should also provide the CVs of proposed resources as part of his bid.
Name of the SL. Number of Availability & Manpower Type Proposed No Resources Duration Resource IT Resources for Application Modification / Customization / Maintenance Skill 1 Skill 2 Skill 3 ......
CV Format to be used for providing details of manpower
i. Pro1 posed po. sition on team: ii. Na2me of
tehme. ployee iii. theDes3 ignation iv. Date4. of Birth v. Nationality5. .
Tender Document No. SYS 2 – 028 Page 119 of 144 Karnataka State Beverages Corporation Limited
Name of Degree Date Qualification School/College/ Obtained Attended vi. 6 University Education .
vii. Cert7 ifications . Language Read Write Speak viii. 8 Language .
Employer Position From To
ix. Employment9 Record.
(Starting with present position list in reverse order – Up to three quarters of a page) (Give an outline on the experience most pertinent to tasks x. Re1levant mentioned in the project. Describe degree of responsibility held Ex0p erience on these relevant assignments – Up to half of a page).
I, the undersigned, certify that to the best of my knowledge and belief, this bio-data correctly describes myself, my qualifications, xi. 1 and my experience. Certification 1 Date: Place Signature of the Authorized Signatory
Tender Document No. SYS 2 – 028 Page 120 of 144 Karnataka State Beverages Corporation Limited
49. Annexure - 20:Technical Form 5: Bidder’s Experience As per the format below the responding firm should provide information for each project on the similar assignments required for eligibility / technical evaluation criteria
Sl. No. Items Details
General Information
i. Customer Name
Name of the contact person and ii. contact details for the client of the assignment
Project Details iii. 3 Project Title . iv. 4Start Date: MM/YYYY
.E nd Date : MM/YYYY
v. 5Current Status (work in
.progres s/completed)
vi. 6 Number of staff deployed in the .as signment
Size of the project
vii. Total Cost of the project
viii. Period of contract
ix. Technologies used
x. Number of end users catered to by the system
xi. Number of transactions handled by the system on a yearly basis xii. Multi-lingual features catered to for the web site xiii. Any other information to be shared
xiv. Narrative Description of the Project
xv. Documentary Proof and necessary details
Please attach the proof - Work Orders Certificates or Letter of Appointments etc with the credential only
Tender Document No. SYS 2 – 028 Page 121 of 144 Karnataka State Beverages Corporation Limited 50. Annexure - 21:Technical Form 6: Technology Solution & Maintenance Plan
a. The Bidder is required to describe the proposed Technology Solution in this section as per the requirements laid out in “Annexure - 3: Scope of Work”. The Technology Solution would be evaluated on the broad parameters provided in Technical Evaluation. KSBCL reserves the rights to add, delete, or modify these parameters at any time during the Tender process, without assigning any reasons whatsoever and without being required to intimate the Bidders of any such change. i. Clear articulation and description of the ICT (hardware and software) requirements, design and technical architecture of various ICT components including the make and model of equipment and sizing of infrastructure (including diagrams and calculations wherever applicable) ii. Details of the methodology proposed to be adopted for maintenance of technology equipment/infrastructure related to the ERP application b. The indicative list on which the technical solution is expected is on the following headers:
i. Solution architecture
ii. Hardware sizing
iii. ERP application for the functionalities required
iv. Operations and Maintenance approach
v. Training approach
vi. Data Migration Strategy c. The Bidder shall specify all the software components required for ERP application for the below mentioned Offices / Locations /Users in the following format: No. of Licenses Sl.No Item Purpose/Function required I. II.
Note:
Number of offices:
a. 1 Head office b. 56 IML Depots c. 38 RS Depots
Head office – 30 users IML Depot – 60 users RS Depot – 38 users Retailers – 9500 (Accessed over web portal) Supplier – 300 (Accessed over web portal) Excise offices-100(Accessed over web portal) Tender Document No. SYS 2 – 028 Page 122 of 144 Karnataka State Beverages Corporation Limited 51. Annexure - 22:Technical Form 7 Declaration by OEM
To
Managing Director, Karnataka State Beverages Corporation Limited Office No.78, Seethalakshmi Tower, Mission Road, Bangalore-560 027, Karnataka
Subject: Selection of Agency for Supply, Installation, Commissioning & Maintenance of Enterprise Resource Planning (ERP) Solution at KSBCL
Respected Sir,
We,
Our full support is extended to them in all respects for supply, warranty and maintenance of our products. We also ensure to provide the service support for the supplied products for a period of 5 years from date of supply/installation of the products as per tender terms.
We also undertake that in case of default in execution of this tender by the
We wish to certify following pre-qualification conditions as stated in the tender: The Proposed product offer all the functions like Financial and Management Accounting, Procurement, Warehouse Management, Physical Inventory, Sales & Distribution, Human Resources and Payroll as a single application/integrated Solution. The proposed integrated product provides wide range of security features such as Authentication, Single Sign-On (SSO), Authorization and Integrated User management. Offered ERP package is web enabled and standard internet browser driven. The offered ERP is able to work on each of the following OS: Sun Solaris, HP Unix, IBM AIX, Linux family, Windows Family etc. Tender Document No. SYS 2 – 028 Page 123 of 144 Karnataka State Beverages Corporation Limited The proposed user licenses is full and complete in all respect, there is a provision to create, modify, delete, inquire records and create transactions with each user. This responsibility of successful implementation will also be with the OEM in case the bidder fails to implement the project as per the timelines without any additional cost to KSBCL. KSBCL reserves the right to request for change in the implementation partner from the OEM if the performance of the bidder is not satisfactory.
Thank You
Dated this Day of 2013 (Signature) (In the capacity of)
(Name) Duly authorized to sign the Tender Response for and on behalf of: (Name and Address of Company) Seal/Stamp of OEM
Tender Document No. SYS 2 – 028 Page 124 of 144 Karnataka State Beverages Corporation Limited
52. Annexure - 23:Technical Form 8: Work Plan
A detailed project plan articulating the break-up of each proposed phase into key activities highlighting the start and end months as per the below format should be submitted.
Activity-wise Timelines
Sl. No. Item of Activity Month wise Program 1 2 3 4 5 … Project Plan 1 Activity 1 1.1 Sub-Activity 1 1.2 Sub-Activity 2 2 2.1 2.2 3 3.1 4
Note: The above activity chart is just for the purpose of illustration. Bidders are requested to provide detailed activity & phase wise timelines for executing the project with details of deliverables & milestones as per their proposal.
Note:
Any indicative prices in this section may lead to disqualification of the Bidder. The requirements stated in the scope of work are minimum requirements. The Bidder should provide information for all the components that would be required.
Tender Document No. SYS 2 – 028 Page 125 of 144 Karnataka State Beverages Corporation Limited 53. Annexure - 24 : Technical Form 9:Proforma for Security Deposit for Contract Performance.
Ref: Date
Bank Guarantee No.
To Managing Director Karnataka State Beverages Corporation Limited Office No.78, Seethalakshmi Tower, Mission Road, Bangalore-560 027, Karnataka
1. Against contract vide Advance acceptance of the Tender No. ______dated ______covering ______( herein after called the said “Contract “) entered into between the Karnataka State Beverages Corporation Limited (hereinafter called “KSBCL”) and ______( hereinafter called the “Bidder”) this is to certify that the request of the Bidder we ______Bank Ltd., are holding in trust in favour of KSBCL , the amount of Rs.______( write the sum here in words|) to indemnify and keep indemnified KSBCL against any loss or damage that may be caused to or suffered by KSBCL by reason of any breach by the Bidder of any of the terms and conditions of the said contract and/or in the performance thereof. We agree that the decision of KSBCL, whether any breach of any of the terms and conditions of the said contract and/or in the performance thereof has been committed by the Bidder and the amount of loss or damage that has been caused or suffered by KSBCL shall be final and binding on us and the amount of the said loss or damage shall be paid by us forthwith on demand and without demur to KSBCL. 2. We ______Bank Ltd., further agree that the guarantee herein contained shall remain in full force and effect during the period that would be taken for satisfactory performance and fulfilment in all respects of the said contract by the Bidder i.e. till ______hereinafter called the said date and that if any claim accrues or arises against us ______Bank Ltd, by virtue of this guarantee before the said date, the same shall be enforceable against us ______Bank Ltd notwithstanding the fact that the same is enforced within six months after the said date, provided that notice of any such claim has been given to us ______Bank Ltd, by KSBCL before the said date. Payment under this letter of guarantee shall be made promptly upon our receipt of notice to that effect from KSBCL. 3. It is fully understood that this guarantee is effective from the date of the said contract and that we ______Bank Ltd, undertake not to revoke this guarantee during its currency without the Tender Document No. SYS 2 – 028 Page 126 of 144 Karnataka State Beverages Corporation Limited consent in writing of KSBCL. 4. We undertake to pay to KSBCL any money so demanded notwithstanding any dispute or disputes raised by the Bidder in any suit or proceeding pending before any court or Tribunal relating thereto our liability under this present bond being absolute and unequivocal.
The payment so made by us under this bond shall be a valid discharge of our liability for payment there under and the Bidder shall have no claim against us for making such payment. 5. We ______Bank Ltd., further agree that KSBCL shall have the fullest liberty, without affecting in any manner our obligations hereunder to vary any of the terms and conditions of the said contract or to extend time of performance by the Tendered from time to time or to postpone for any time of from time to time any of the powers exercisable by KSBCL against the said Bidder and to forebear or enforce any of the terms and conditions relating to the said contract and we, ______Bank Ltd., shall not be released from our liability under this guarantee by reason of any such variation or extension being granted to the said Bidder or for any forbearance by KSBCL to the said Bidder or for any forbearance and or omission on the part of KSBCL or any other matter or thing whatsoever, which under the law relating to sureties, would, but for this provision have the effect of so releasing us from our liability under this guarantee. 6. This guarantee will not be discharged due to the change in the constitution of the Bank or the Bidder.
Date
Place ______Signature
Witness Printed name
(Bank's common seal)
Tender Document No. SYS 2 – 028 Page 127 of 144 Karnataka State Beverages Corporation Limited
Financial Formats
Tender Document No. SYS 2 – 028 Page 128 of 144 Karnataka State Beverages Corporation Limited
54. Annexure - 25:Financial Form 1
Financial Bid Letter
To
Managing Director, Karnataka State Beverages Corporation Limited Office No.78, Seethalakshmi Tower, Mission Road, Bangalore-560 027, Karnataka
Subject: Selection of Agency for Supply, Installation, Commissioning & Maintenance of Enterprise Resource Planning (ERP) Solution at KSBCL
Respected Sir,
Reference: Tender No:
We, the undersigned Bidders, having read and examined in detail all the Tender document in respect of Selection of Agency for Supply, Installation, Commissioning & Maintenance of Enterprise Resource
Planning (ERP) Solution at KSBCL, do hereby propose to provide the services as specified in the Tender document number
1. PRICE AND VALIDITY
1.1 All the prices mentioned in our Tender are in accordance with the terms as specified in the Tender documents. All the prices and other terms and conditions of this Tender are valid for a period of 365 calendar days from the date of opening of the Tenders. 1.2 We are an Indian Firm and do hereby confirm that our Tender prices include all taxes. However, all the taxes are quoted separately under relevant sections.
2. UNIT RATES
We have indicated in the relevant schedules enclosed, the unit rates for the purpose of on account of payment as well as for price adjustment in case of any increase to / decrease from the scope of work under the contract.
3. DEVIATIONS
We declare that all the services shall be performed strictly in accordance with the Tender documents.
Tender Document No. SYS 2 – 028 Page 129 of 144 Karnataka State Beverages Corporation Limited
4. TENDER PRICING
We further confirm that the prices stated in our bid are in accordance with your terms included in Tender documents.
5. BID PRICE
We declare that our Bid Prices are for the entire scope of the work as specified in the Annexure - 3: Scope of Work and Tender documents. These prices are indicated in Annexure - 26: Break-up of Cost Components attached with our Tender as part of the Tender.
6. CONTRACT PERFORMANCE SECURITY DEPOSIT
We hereby declare that in case the contract is awarded to us, we shall submit the contract performance security deposit in the form prescribed in Annexure - 24: Proforma for Security Deposit for Contract Performance We hereby declare that our bid is made in good faith, without collusion or fraud and the information contained in the bid is true and correct to the best of our knowledge and belief. We confirm that no Technical deviations are attached here with this commercial offer.
Thanking you,
Yours faithfully,
(Signature of the Bidder)
Printed Name Designation
Seal Date: Place:
Business Address:
Tender Document No. SYS 2 – 028 Page 130 of 144 Karnataka State Beverages Corporation Limited
55. Annexure – 26:Financial Form - 2 Break up Cost Components
A. Bidder should provide all prices as per the below prescribed format under this Annexure. Bidder should not leave any field blank. In case the field is not applicable, Bidder must indicate “0” (Zero) in all such fields. B. All the prices (even for taxes) are to be entered in Indian Rupees ONLY (% values are not allowed) C. It is mandatory to provide break-up of all Taxes, Duties and Levies wherever applicable and/or payable. D. KSBCL reserves the right to ask the Bidder to submit proof of payment against any of the taxes, duties, levies indicated. E. KSBCL shall take into account all Taxes, Duties & Levies for the purpose of Evaluation F. The Financial Bids shall be evaluated by KSBCL for completeness and accuracy. Arithmetical errors will be rectified on the following basis. If there is a discrepancy between the unit price and the total price that is obtained by multiplying the unit price and quantity, the unit price shall prevail and the total price shall be corrected. If there is a discrepancy between words and figures, the amount in words will prevail. G. The quoted prices shall cover the entire scope of works, deliverables as stated in the tender document.
Summary Table - (All Prices in Indian Rupees)
Total Total of
Reference Base Taxes, Total Price Sl. No Item Description Table Price Duties & C=A+B (A) Levies (B)
Cost for Implementation Phase I. ERP Software Licenses A TA II. IT infrastructure B TB Implementation and Roll Out: Cost of Implementation of III. ERP- as per the features C TC specified in tender document
Cost for Post Implementation Phase
I. Support for ERP Software D TD Total Bid Price (T)
Tender Document No. SYS 2 – 028 Page 131 of 144 Karnataka State Beverages Corporation Limited
A. ERP Software License
Unit / No of Per License Cost License Type Total software licenses (S3) (per user cost, Sl. No. Item (S1) cost S4=(S1*S3) fixed cost etc.)
I. II. III. IV. V. VI. VII. Taxes (Please specify the components on which Taxes is being applied along with Total (in Figures) TA percentages Total (in Words):
B. IT Infrastructure
Quantity Item Unit Rate Total cost S3=(S1*S2) Sl. No (S1) (S2) I. II. III. IV. V. VI. VII. Taxes (Please specify the components on which Taxes is being applied along with percentages Total (in Figures) TB Total (in Words)
Tender Document No. SYS 2 – 028 Page 132 of 144 Karnataka State Beverages Corporation Limited C. Implementation and Roll out
Number of Duration Man-Month Resources (Person Rate Total Cost Sl. No Deployed (D=A*B*C) Description months) (C) (A) (B)
Implementation Phase I. Project Manager Functional Lead II. Consultant ( Logistic)
Functional Lead III. Consultant ( Finance )
IV. Technical Developer
V. DBA ( Apps & DB)
VI. IT Infrastructure Specialist Installation, Configuration, Customization, VII. Integration, Migration & Testing including IT Infrastructure & ERPSoftware Total (in Figures) TC
Total (in Words):
D. Support for ERP Software
Sl. No. Software Item Year 1 Year 2 Year 3
I. II. III. Taxes (Please specify the components on IV. which Taxes is being applied along with percentages) Total (in figures) TD Total (in words)
Tender Document No. SYS 2 – 028 Page 133 of 144 Karnataka State Beverages Corporation Limited
56. Annexure – 27:Financial Form 3 Gross Total Value
Prices should be quoted in Indian Rupees and indicated both in figures and words. Price in words will prevail, in the event of any mismatch.
Gross Total Value (GTV) (in Rs.)
(Rupees: ) in words
Note: Please ensure that the Gross Total Value given here must match the Total Cost (T) given in Annexure - 26: Break-up of Cost Components.
In the event of any mismatch in the GTV value and Total Cost in Annexure - 27, the following criteria will be adopted to remove the discrepancy between these two values: a. When GTV is greater than Total Cost in Annexure - 26, the value given in Annexure - 26 as Total Cost would be taken as GTV b. When GTV is less than Total Cost in Annexure - 26, the value of Total Cost in Annexure - 26 will be replaced with the value given in GTV and item wise value of each item in Annexure - 26 will be reduced on Pro- rata basis and consequently unit values would be worked out.
If the L1 bidder fails to accept the individual unit rates rationalized as per the above procedure, the bid will be treated as cancelled and EMD of such defaulting bidder will be forfeited.
Tender Document No. SYS 2 – 028 Page 134 of 144 Karnataka State Beverages Corporation Limited
57. Annexure – 28:LIST of IML Depots
Sl. Name & Address of IML Depot Contacts Nos. E-Mail ID No KSBCL Liquor Depot Off:080-27837042 SAKALAVARA-I, 27837043 # 94, SLV Industrial Estate, 1. Res : 23328269 [email protected] Sakalavara Village, Mb: 9448290208 Bannerghatta Road,
BANGALORE - 560 083 KSBCL Liquor Depot Off:080-23468278 C/o.Mysore Vegetable Oil 23468940 2. Products Ltd. Res: 23465636 [email protected] # 17, Platform Road, Mb: 9448290209 BANGALORE - 560 020 KSBCL Liquor Depot Off:080-28392433 Plot No.6-D, Phase-I 28392477 3. Peenya Industrial Area, Res: 23140608 [email protected] Ingersoll Rand Road, Mb: 94482 90211 BANGALORE - 560 058 KSBCL Liquor Depot Off:080-23376292 PB No.5531, Sandal City, [email protected] 4. Yeshwanthpur, Mb:94482 90246 m Bangalore-Pune Highway
BANGALORE 560 055 KSBCL Liquor Depot Off:08392-250674 C/o KSWC Godown No.4 250675 5. [email protected] Bangalore Road Res: 254621 BELLARY - 583 101 Mb: 9448290218 KSBCL Liquor Depot Off:0831-2479397 C/o Central Warehouse Corporation 2479398 6. [email protected] Godown, APMC Market Yard Res: 2471602 BELGAUM - 570 010 Mob: 9448290219 KSBCL Liquor Depot Off:08352-255108 Unit No.1, Godown No.4 & 5 255110 [email protected] 7. APMC Yard Res: 309966 BIJAPUR - 586 101 Mb: 9448290220 KSBCL Liquor Depot Off:08153-251455 C/o.KSWC Godown 251405 8. [email protected] APMC Yard, Kolar Road, Res:080-26555775 BANGARPET - 563 114 Mb: 9448290221 KSBCL Liquor Depot Off:08262-21553 C/o.KSWC Godown 220834 9. [email protected] APMC Yard, Jyothinagar Post Res: 220729 CHICKMAGALUR - 577 102 Mb: 9448290238 KSBCL Liquor Depot Off:08192-257147 C/o Central Ware House Corporation, 257383 10. No.B1 & B2 Block, P.B.Road Res : 08182-251003 [email protected] DAVANAGERE - 577 003 Mb: 9448290224
Tender Document No. SYS 2 – 028 Page 135 of 144 Karnataka State Beverages Corporation Limited Sl. Name & Address of IML Depot Contacts Nos. E-Mail ID No Off:08482-235427 KSBCL Liquor Depot 235417 11. C/o KSWC Godown No.1A, Mailoor bidar@ksbcl.com Res: 293796 BIDAR - 585 403 Mb: 9448290225 KSBCL Liquor Depot Off:08472-267879 C/o Central Warehousing Corporation 267980 12. Godown-C, Humnabad Road, [email protected] Res: 08422-598529 Nehru Gunj, Mb: 9448290226 GULBARGA - 585 104 Off:08172-256295 KSBCL Liquor Depot 256231 Sy.No.54 and 55, Doddamanadigana 13. Res: 591909 [email protected] halli, B.M. Road Mb: 9448290227 HASSAN - 573 201
KSBCL Liquor Depot Off:0836-2370759 C/o Central Warehousing Corporation 2370764 14. Godown No.3 Res:0836- [email protected] Old Hebballi Road, Srinagar Cross 2223473 HUBLI - 580 031 Mb: 9448290228 Off:08276-273426 KSBCL Liquor Depot 271499 C/o. Kodagu Estate & Developers Pvt. 15. Res: 0821- [email protected] Ltd. B.M.Road 23333227 KUSHALNAGAR - 571 234 Mb: 9448290229 KSBCL Liquor Depot Off:08232-219586 C/o KSWC Godown 219023 16. Honnappa Building, Induvalu [email protected] Res: 216349 Village, Mysore Mandya Road Mb: 9448290230 MANDYA - 571 401 KSBCL Liquor Depot Off:0824-2221988 C/o. Canara Work Shops Ltd. 2222866 17. Godown No.3, V.S.Kudva Road, [email protected] Res : 2482974 Maroli, Mb: 9448290231 MANGALORE -575 005 KSBCL Liquor Depot
KSWC Godown, Unit - III, Off:0821-2410264 Mahalaxmi Layout, 18. 2410664 HPC Road, Hebbal [email protected]
Industrial Area Mb: 9448290232 MYSORE - 570 016 KSBCL Liquor Depot TAPCMS godown, Off:0821-2492645 Site No 140, 2492646 19. Maragoudanahalli Extn, [email protected]
Mysore-Bannimantap 'A' Layout, Mb: 9448990347 Mandi Mohalla, MYSORE - 570 015 KSBCL Liquor Depot Off:08532-236241 C/o.KSWC Godown 236246 20. [email protected] No.15, APMC Yard, Res: 08532-598231 Rajendra Gunj Mb: 9448290233 Tender Document No. SYS 2 – 028 Page 136 of 144 Karnataka State Beverages Corporation Limited Sl. Name & Address of IML Depot Contacts Nos. E-Mail ID No RAICHUR - 584 102 KSBCL Liquor Depot Off:08182-250441 C/o.KSWC Godown 250251 21. [email protected] APMC Yard, Sagar Road Res: 277388 SHIMOGA - 577 201 Mb: 9448290244 KSBCL Liquor Depot Off:08384-236264 C/o KSWC Godown 1 & 2, 236276 22. [email protected] APMC Yard Res : 08182-255051 SIRSI - 581 402 Mb: 9448290236 KSBCL Liquor Depot Off:0816-2212738 C/o of KSWC Godown, 2211790 23. Sira Gate, Sira Road [email protected] Res: 080-23404024 Next to DC Bunglow, Mb: 9448290235 TUMKUR - 572 106 KSBCL Liquor Depot Off:0820-2572052 Plot No.16, 2570395 24. C/o.Bakeson Biscuits Company [email protected] Res: 2570696 Shivalli Industrial Area Mb: 9448290237 MANIPAL - 576 104 KSBCL Liquor Depot Off:08375-234579 C/o KSWC Godown 234606 25. No.3 & 4 [email protected] Res: 0836- 2350841 APMC Yard, Guttal Road Mb: 9448290223 HAVERI - 581 110 KSBCL Liquor Depot Off:08354-225713 KSWC Godown No.5 225718 26. [email protected] New APMC Yard, Navanagar Res: 272037 BAGALKOT - 587 101 Mb: 9448290239 KSBCL Liquor Depot Off:08372-232011 C/o.Central Warehousing Corporation 221111 27. [email protected] No.2A, Sambhapur Road Res: 08372-245085 GADAG - 582 101 Mb: 9448290240 KSBCL Liquor Depot Off:08194-223745 C/o.KSWC Bldg, 223713 28. APMC Yard, NH4, [email protected] Res: 08192-232985 By Pass Road, Mb: 9448290241 CHITRADURGA - 577 501 KSBCL Liquor Depot Off:08539-221912 Central Warehouse Corporation 221983 F&G Blocks, Jain Mahaveer 29. Res: 08394- [email protected] Goshala Foundations, 230972 Katarki Road Mb: 9448290242 KOPPAL - 583 231 KSBCL Liquor Depot C/o Sridevi Textiles Pvt Ltd Off:08226-223145 Survey N0. 38/1, and 40/3 222416 [email protected] 30. Sathyamangala Road, Res: 0821-5555763 om Somavarpete Extn. 9448290284 CHAMARAJANAGAR-571313 KSBCL Liquor Depot Off: 08154- 252889 31. [email protected] C/o KSWC 240144 Tender Document No. SYS 2 – 028 Page 137 of 144 Karnataka State Beverages Corporation Limited Sl. Name & Address of IML Depot Contacts Nos. E-Mail ID No Godown # 4 & 5, Oolawadi Road, Mb: 9448290286 Behind APMC Yard CHINTAMANI- 563 125 Chickballapur Dist. KSBCL Liquor Depot C/o KSWC Off : 08353 224264 32. Godown # 4, APMC yard, 224265 [email protected] Girish Nagar Mb: 9448290287 JAMAKHANDI - 587 302 KSBCL Liquor Depot Off: 27682312 C/o KSWC GODOWN, 08119 320302 33. Vijaya pura Road, [email protected] DEVANAHALLI Res: 23355132 BANGALORE Dist Rural. - 562 110 Mb: 9448290288 KSBCL Liquor Depot Off: 08222 250498 KSWC GODOWN, 34. 250499 [email protected] APMC YARD, Mb: 9448290289 HUNSUR 571 105 KSBCL Liquor Depot Off: 080-7252879 C/o KSWC GODOWN, 7252969 35. APMC YARD [email protected] Res: 080-23391385 CHANNAPATNA-571501 Mb: 9448290290 RAMANAGAR Dist KSBCL Liquor Depot LIDKAR PREMISES, Off: 25436370 (Near Narendra Talkies) 36. Res: 23404024 [email protected] Kadugondanahalli, Mb: 9448290291 ARABIC College Post, BANGALORE - 560 045 KSBCL Liquor Depot IML Depot, Mudnal Godown, Off: 08473 -250966 Behind: M/s. Mudnal Bheemreddy 37. 250968 [email protected] Petrol Bunk,Shastri circle, Mb: 9448290292 YADAGIR 585202. Dist: Gulbarga. KSBCL Liquor Depot Off: 08332 -224293 C/O KSWC, 38. 224263 [email protected] APMC YARD, Mb: 9448290293 GOKAK 591 307 KSBCL Liquor Depot KSWC Godown, Off : 08394 -224314 39. Bellary bypass Road, 224315 [email protected] MP Prakash Nagar, Mb: 9448290294 HOSPET KSBCL Liquor Depot TAPCMS Compound, Off : 08251- 231710 40. [email protected] Near Campo Chocolate Factory, Mb: 9448290295 Post Darbe, PUTTUR 574 202 KSBCL Liquor Depot Off:08254 - 261376 41. C/O Kaveri Coconut Industries, 261176 [email protected] Koni Cross Road, Mb: 9448290296 Tender Document No. SYS 2 – 028 Page 138 of 144 Karnataka State Beverages Corporation Limited Sl. Name & Address of IML Depot Contacts Nos. E-Mail ID No Koteshwara 576 222 KUNDAPUR, Udupi - Dist KSBCL Liquor Depot Off: 08535 - 261376 C/o KSWC GODOWN, 42. 08535 - 220104 [email protected] # K2, Kustagi Road, Mb: 9448290297 SINDHANUR - 584128 KSBCL Liquor Depot Off: 08135 - KSWC Godown 274199 N.H.4, Madhugiri Road Near 43. [email protected] R.V.Talkies, Opp. K.S.R.T.C Depot, 277717 SIRA 572 137 Mb: 9448290298 Tumkur Dist. KSBCL Liquor Depot Adjacent to Radaint Retreat Near Country Club, Off : 28429265/66 44. [email protected] CK Palya Road, Basavanapura Mb : 9448990305 Bannerghatta Road, BANGALORE - 560083 KSBCL Liquor Depot C/o Mysore Tobacco Company Off: 28457552 compound, 28457101 45. [email protected] Central Warehouse Godown Res: 25444294 1,2 & 3, Kodugodi White field, Mb: 9448290283 BANGALORE - 560 066 KSBCL Liquor Depot Sy.No 45/1,
Honnavara Railway station Road, 46. Off : 08387 236666 [email protected] Post : Karki Village Mb : 9448990315 HONNAVARA-581334 Uttar Kannada Dist. KSBCL Liquor depot C/o CWC Godown
# 2A & B, Manjunathanagar Off : 080-28393076 47. Behind Widia Factory [email protected] 080-28393077 BAGALKUNTE, Nagasandra Post, Mb : 9448990323 Tumkur Road, BANGALORE -560 073 KSBCL Liquor Depot Survey No. 70/5, Cheluvappa Industrial 48. Estate, CHEEMSANDRA, Off : [email protected] Virgonagar Post, Mb : 9448990321 BANGALORE - 560 049 KSBCL Liquor Depot # 94, SLV Industrial Estate, Off : 080-27837041 Sakkalvara - II 49. 080-27837040 [email protected] Sakkalvara Village Mb : 9448990322 Bannerghatta Road, BANGALORE - 560 083 KSBCL Liquor Depot 08158 255576 50. [email protected] Near KSRTC Bus stand Tender Document No. SYS 2 – 028 Page 139 of 144 Karnataka State Beverages Corporation Limited Sl. Name & Address of IML Depot Contacts Nos. E-Mail ID No Bangalore Road Mb: 9448990320 SHIDLAGHATTA -562 105 Chickballapur Dist KSBCL Liquor Depot
Kamadhenu Towers 08274 -260097 Site No. 54, at Betoli Village 51. 08274- 260053 [email protected] Meenpet Road Mb : VIRAJPET -571 218, 9448990324 Coorg Dist KSBCL- Liquor Depot C/o KSWC Godown premises, Off - 08183-221683 52. A.P.M.C yard,Bellur Road, Res: 0818-272910 [email protected] SAGAR-577401 Mb : 9448994001 SHIMOGA (DIST) KSBCL- Liquor Depot Survey No. 120, C/o KSWC Godown 53. HONGASANDRA Mb : 9448994022 [email protected] Hosapalya Main Road, Kudlu Gate, Off Hosur Road, BANGALORE - 560 068 KSBCL- Liquor Depot - 2 Mb : 9448290271 Plot No.211, C&D. 54. 08172-243566 [email protected] Industrial Growth Center, H. N. Pur 08172-243255 Road, Hassan-573201. KSBCL- Liquor Depot Opp. to APMC Yard, Mb : 9448290247 [email protected] 55. Vaderahall,
Dasanapura Hobli, BANGALORE. KSBCL- Liquor Depot Sy No.70,Mahajenahalli, 56. Shimoga Road, Mb : 9448994033 [email protected] Harihar. Davangere District
Tender Document No. SYS 2 – 028 Page 140 of 144 Karnataka State Beverages Corporation Limited
58. Annexure- 29:List of RS Depots
Telephone Sl.No. Name & Address of RS Depot Email ID Number M/s.Godavari Bio Refineries Ltd., Off:08350-260645 Distillery Division, 1 Res:08354-233613 [email protected] Sameerwadi, Mudhol Taluk Mb:94482-90250 Bagalkot M/s.Shree Renuka Sugars Ltd., Off:08330-277940 2 No.367/1, Village Munoli, Saudatti Taluk, [email protected] Mb:9448290251 Belgaum District M/s.Ravindra & Co. Ltd ., Off:08482-245448 3 Sy.No.96, Mallik Mirzapur Taluk & District, [email protected] Mb:9448290252 Bidar M/s.Sri Venkateshwara Distilleries Sy. No.112, 113 & 114, Off:08482-200450 4 [email protected] Malchapur Village, Bhalki Taluk Mb:9448290253 Bidar District M/s.Doodhganga Krishna SSK Ltd. Off:08338-276996 5 Chikkodi Taluk, [email protected] Mb:9448290254 Belgaum District M/s. United Spirits Limited Off:08394-220815 6 Chitwadgi-583 211 [email protected] Mb:9448290255 Hospet Tq. Bellary District Off:08232-231175 M/s.Mysore Sugar Co. Ltd., Mb:9448290256 7 Sugar Town [email protected] Res : 08227- Mandya District 571 402 261628 M/s.Malaprabha Sahakari Sakkare Off:08288-274952 Kharkhane Niyamitha, 8 Res:0836-2772140 [email protected] MK Hubli 591 153, Mb:9448290257 Belgaum Dist M/s.Khoday India Ltd., Off:080-22720475 54, Kannayakana Agrahara 9 Res:080-22425821 [email protected] Anekal Taluk Mb:9448290259 Bangalore 560 062 M/s.Shri Lakshmi Narasimha Off:0836-2787480 Distilleries Pvt. Ltd. 10 2283834 [email protected] Block No.459, Garaga Village 581105 Mb:9448290260 Dharwar District M/s.Hiranyakeshi Sahakari Sakkare Off:08333-274690 Karkhane Niyamitha, 11 Res:08384-234813 [email protected] Sankeshwar 591314 Mb:9448290261 Belgaum District
Tender Document No. SYS 2 – 028 Page 141 of 144 Karnataka State Beverages Corporation Limited M/s.Viswanath Sugars Ltd., Distillery Unit, Off:08333-267501 12 [email protected] Bellada Bagewadi-591 305 Mb:9448290262 Hukkeri Taluk, Belgaum District M/s. Wilson Distillereis Pvt. Ltd. Off:08236-207397 PO Gende Hosahalli, 13 Res:0821-5522915 [email protected] Arakere 571 415 Mb:9448290263 Srirangapatna Taluk, Mandya Dist. M/s.Siddapur Distilleries Ltd., Off:08353-238103 14 Siddapura Village, Jamakhandi Tq. [email protected] Mb:9448290264 Bagalkote District M/s.Indian Cane Power Ltd. (Unit :Samson Distilleries) Off:08192-288185 15 [email protected] Duggavathi, Harapanahalli Tq. Mb:9448290265 Davanagere District Off:08339-272605, M/s.The Ugar Sugar Works Ltd. 272230 Extn 456 16 Ugarkhurd 591 316 [email protected] Res:0831-5201073 Belgaum District Mb:9448290266 M/s.JP Distilleries Pvt. Ltd. Off:08312-295725 Heggadatha Halli, 17 Res:08132-225725 [email protected] Modur Post 572 130 Mb:9448290267 Kunigal Taluk, Tumkur District Sri.Chamundeshwari Sugars Ltd. Off:08232-245797 18 KM Doddi,Bharathinagar Res:0821-2413656 [email protected] Maddur, Mandya District Mb:9448290268 M/s. Hindusthan Distilleries (Karnataka) Pvt. Ltd., Off:08155-285484 19 [email protected] PB No.3, BH Road, Gauribidanur 561208 Mb:9448290269 Chickballapur District M/s.India Brewery & Distillery Ltd. Off:08483-274279 20 Hallikhed SF P.P, Ameerabad Taluk [email protected] Mb:9448290270 Bidar District M/s.Kap Chem Ltd. Off:0821-2581811 99, Belagola Industrial Area, 21 Res:0821-6555763 [email protected] KRS Road, Metagalli, Mb:9448290271 Mysore 570 016 M/s.Gemini Distilleries Ltd. Off:08221-223807 22 3 rd K.M., Chamarajanagar Road, Res:08221-223410 [email protected] Nanjangud, Nanjangud Taluk Mb:9448290272 M/s.Chamundi Distilleries (P) Ltd. Off:08227-210044 Kempegowdana Koppal 23 Res:0821-2514786 [email protected] Maliyur Village, Bannur Hobli Mb:9448290273 T.Narasipura Taluk, Mysore District M/s.Bannari Amman Sugars Ltd. Off:08221-235187 24 P.O.No.27, Nanjangud [email protected] Mb:9448290205 Mysore Dist.
Tender Document No. SYS 2 – 028 Page 142 of 144 Karnataka State Beverages Corporation Limited M/s.Sovereign Distilleries Ltd. 25 Singpura Village, Sindhanur Taluk, Mb:9448290248 [email protected] Raichur District M/s Renuka Sugars, Unit No. IV, Burlatti Village, Kokatnur Off: 08289- 292005 26 [email protected] Post, Mb: 9448990332 Athani Taluk, Belgaum Dist. M/s NSL Sugars Ltd., 27 Koppa Maddur Taluk, Mb: 9448990336 [email protected] Mandya District M/s Satish sugars Ltd. PO Box No-01, Sangankere Yadwad Off:08334-293633 28 [email protected] Road, Hunshyal P.G.Gokak Tq. Mb: 9448990345 Belguam Dt M/s. Athani Farmers Sugars Ltd, Off : 08339-293268 29 P.O Navalihal 591234, Athani Taluq [email protected] Mb: 9448990346 Belgaum Dist M/s. B T & F C Pvt Ltd (Lessee of Vanivilas Co-operative Sugar Factory Ltd) Off : 8193-220420 30 [email protected] No. 66 & 67, Challakere Road, Mb : 9448994012 Mykalura Village, Hiriyur Taluk, Chitradurga Dist. M/s Renuka Sugars, Havalaga Off : 8470-29304 31 Unit - V, Havalaga Village, Afzalpur Tq, [email protected] Mb : 9448994017 Gulbarga Dist. M/s. EID Parry (India) Ltd., 32 Hullatti Vilalge, Haliyala Tq, Mb: 9448994018 [email protected] Uttara Kannada Dist M/s. Karthik Agro Industries Pvt Ltd., 33 S.No. 92, Hoolgeri Vilalge, Badami Tq, Mb: 9448994007 [email protected] Bagalkote Dist M/s. Shamanur Sugars Ltd, Sy.No. 34 234/235, Duggavathi Village, Mb: 9448994019 [email protected] Harappanahalli Tq, Davanagere Dist M/s. Vijayanagara Sugars Pvt Ltd., 35 Gangapur Village, Mandargi Taluk, Mb: 9448994020 [email protected] Gadag, Gadag District M/s. Coregreen Sugar & fuels Pvt Ltd., 36 Tumkur Village, Shahapur Taluk, Mb: 9448290248 [email protected] Yadgir District M/s. Nirani Sugar Ltd., Distillery Division Sy No 18 & 19, Malapur Village, Mudhol 37 Mb: 9448290234 [email protected] Taluk, Bagalkot District -587313 Indian Sugar Manufacturing Co. Ltd., 38 Unit -Havinal Taluk, Industrial District. Mb: 9448994015 [email protected] Bijapur -586205
Tender Document No. SYS 2 – 028 Page 143 of 144 Karnataka State Beverages Corporation Limited
59. Annexure – 30:Letter of Undertaking of Authenticity
a. We undertake that all the components/parts/assembly/software used in the setup shall be original, new components/ parts/ assembly/ software only and that no refurbished/duplicate/ second hand components/ parts/ assembly/ software are being used or shall be used.
b. We also undertake that to produce the certificate from an OEM supplier in support of above undertaking at the time of delivery/installation. It will be our responsibility to produce such letters from our OEM suppliers at the time of delivery or within a reasonable time.
c. In case of default and we are unable to comply with the above at the time of delivery or during installation, we agree to take back the equipment/ items without demur, if already supplied and return the money, if any paid to us by you in this regard.
Signature of Authorized representative of Service Provider Name & Designation: Company Seal
Tender Document No. SYS 2 – 028 Page 144 of 144