To: JCmtin From: BSmith ' Date: August 27, 1995 Subject: IS0 14OOO

I would include this material by adding it to section 6.1, which I would rename as

IS0 14Ooo. A guide to cgstomer-sq@ie r relatlonshms

References :

Apsan, Howard, IS0 14000: Standardizing Environmental Management Beyond ASTM, Total Quality Environmental Management, vol4 no 4, summer 1995

Crognale, Gabriel, What IS0 14000 Brings to the Table, Total Quality Environmental Management, vol4 no 4, Summer 1995

Gibson, David, Quatity Strategies in '95, Chemical Marketing Reporter, vol247 no 15, '1 April 10, 1995 Mackay, Don, Get Ready for IS0 14000, Appliance Manufacturer, vol 43 no 5 May 1995

ouelfette, Jennifer, Quality Strategies '95: 9000's Heir Apparent, Chemical Marketing Reporter, vol247 no 15, April 10, 1995

Powers, Mary, Focus on the Environment: Companies Await IS0 14000, Environmental News Record, vol234 no 21, May 29, 1995

samdani, Sam, New Passport to World Markets, Chemical Engineering, vol 102 no 6, June 1995

Add these following paragraphs to the end of what is now 6.1. The American Society for Testing and Materials (ASTM) and the International Standards Organizaton (ISO), through a technical committee (TC207) established in 1993, are developing a benchmark international standard for environmental activities. (Apsan 1995, Samdani 1995, Mackay 1995) Thirty six countries are participating, and twelve more are officially observing the process of developing the IS0 14OOO standard. (Mackay 1995) These standards, expected to be released in 1994, will give a basis for clear comparisons of suppliers, and vendors of products. (Samdani 1995) This represents a departure from the previous emphasis on regulatory meftns for environmental protection. (Crognale 1995) A major drawback of the regulatory approach was the variations in regulations which exist from one country or region to mother. (Powers 1995) IS0 14OOO is expected to provide an equitable and impartial basis for supplier relationships and certification, as well as for international environmental protection. (Powers 1995, Gibson 1995) The standards of IS0 14OOO are expected to take into account not only the environmental factors involved but also way business is conducted, hopefully without creating brade barriers. (Crognale 1995, Samdani 1995, Mackay 1995) Advantages of IS0 14ooo are also seen in the area of economic returns and liability control.

According to preliminary reports, IS0 14OOO will set standards for companies in the following areas (from Mackay 1995 and Ouellette 1995)

developing corporate policy identify the environmental consequences of its actions and products set clear mvironmental goals for all activities implement environmental programs to achieve the goals assign responsibility for those activities and goals inform and train employees appropriately establish policies and procedures to deal with incidents such as spills conduct periodic and review

Additional provisions and features of IS0 14ooo are expected to be in the areas of (Ouellette 1995) auditing, performance evaluation, labeling, and life cycle assessment.

The approatch of IS0 14OOO is the establishment of management structures to facilitate environmental protection, rather than to set specific performance goals. The adoption of IS0 14OOO will undoubtedly be done at first by large international corporations, but the crucial question of how effective IS0 14000 will become is not whether it will be adopted by “rfacturers, but how effectively ibwill be adopted by customers as a certification tool for SUpplierS.

3 d DIALOG(R)File 15:ABI/INFORM(R) (c) 1995 UMI. ALL rts. reserv. IS0 14000 - Literature Update July 24, 1995 01049095 96-98488 IS0 14000: Standardizing environmental management beyond ASTM Aman. Howard N Total‘auality Environmental Management v4n4 PP: 115-118 Surmer 1995 ISSN: 1055-7571 JRNL CODE: TPE DOC TYPE: Journal article LANGUAGE: English LENGTH: 4 Pages AVAILABILITY: Photocopy available from ABI/INFORM ABSTRACT: Environmental professionals have attempted to standardize the environmental assessment process largely through the rubric of the American Society for Testing and Materials (ASTM) and more recently by attempting to establish standards for environmental management under the aegis of the International Standards Organization (ISO). Today, the environmental pfession is abuzz with the prospect of IS0 14000, the imminent nchmarking system for a wide range of environmental activities. The promise -of a standardizing scheme that is broad in scope and global in perspective is quite tantalizing and should be embraced with optimism. It is the latest effort in what appears to be an ongoing attempt to control and rationalize some complex and cmbersome environmental processes. Some comparative perspective is presented in an effort to provide a clearer sense of what to expect. DESCRIPTORS: Environmental protection; International; Standards; Trends CLASSIFICATION CODES: 1540 (CN=Pollution control); 9180 (CN=International)

IS095A.REF 7-24-95 12:47p Page 1 of 12 DIALOG(R)File 15:ABI/INFORM(R) DIALOG(R)File 15:ABI/INFORM(R) (c) 1995 MI. All rts. reserv. (c) 1995 MI. All rts. reserv. 01049085 96- 98478 01047307 96-96700 Envirormental management: What IS0 14000 brings to the table IS0 14000: New Passmrt to world markets Crognale, Gabriel G Samdani, G Sam ' . Total Qualitv Environmental Manaaement v4n4 PP: 5-15 Surmer 1995 ISSN: Chemical Engineering vl02n6 PP: 41 Jun 1995 ISSN: 0009-2460 1055-7571' JRNL CODE: TPE - JRNL CODE: CEG DOC TYPE: Journal article LANGUAGE: English LENGTH: 11 Pages DOC TYPE: Journal article LANGUAGE: English LENGTH: 1 Pages SPECIAL FEATURE: References SPECIAL FEATURE: Charts Graphs AVAILABILITY: Photocopy available from ABI/INFORM AVAILABILITY: Photocopy available from ABI/INFORM 29.00 ABSTRACT: The field of environmental management has evolved from its ABSTRACT: Many companies were surprised a year or 2 ago when the importance beginnings as a regulation-based, compliance-driven, comnand-and-control of IS0 9000 became clear and convincing. They do not want the same thing to regime into a continuous improvement, voluntary, environmental stewardship happen the IS0 14000, the new set of environmental management standards process aspiring to protection levels beyond those required by regulations. that will be introduced in 1996 by the International Standards This change in environmental management philosophies prevalent at many Organization. Companies and regulators around the world are closely regulated corporations, both in the US and abroad, has provided a fertile involved in the standard's evolution. Designed to help companies meet ground for the International Organization for (ISO) in environmental goals and to prevent environmental issues from becoming trade developing environmental management standards that address these cor barriers, the voluntary standard should become a passport to international aspirations. This task has moved closer to fruition within the IS0 tKL:$ trade. The US EPA expects the standard to become part of companies' overall its Technical Comnittee (TC) 207 on Enviromental management. An management practices, and to better equip firm for continuously improving examination is made of the background on the environmental management their environmental performances. system standards, ISO/TC 207's COmnitteesI organization, and the factors COMPANY NAMES: helping to shape these standards. Equally important, how the standards will International Standards Organization affect the way business is conducted in regulated industries is discussed. DESCRIPTORS: Environmental regulations; Standards; International trade; Manycountries DESCRIPTORS: International; Standards; Regulated industries; Environmental CLASSIFICATION CODES: 9180 (CN=International); 1540 (CN=Pollution control); protection; Total quality; Strategic planning; Trends 4310 (CN=Regulation); 1300 (CN=International trade 8 foreign investment) CLASSIFICATION CODES: 1540 (CN=Pollution control); 4310 (CN=Regulation); 9180 (CN=I nternat iona 1 ); 5320 (CN=Qua 1 ity cont rot 1; 2310 (CN=P lanning)

ISA.REF 7-24-95 12:47p Page 2 of 12 d' ' i. d DIALOG( R )F ile 15 :AB I /INFORM(R ) One draft titled, llEnvirormental Management Systems -- Specifications Uith (c) 1995 UMI. ALL rts. reserv. Guidance for Usel' specifies requirements for Enviromntat Management Systems (EMS) and requires an organization to establish an environmental 01029332 96-78725 management policy and objectives, but does not identify specific Get ready for IS0 14000 environmental performance criteria. This standard will becane IS0 14001 Mackay, Don upon approval. Amliance Manufacturer v43n5 PP: 11 May 1995 ISSN: 0003-679X JRNL CODE: APL The standard requires an organization to 1) identify all of the DOC TYPE: Journal article .LANGUAGE: English LENGTH: 1 Pages environmental aspects of its activities, roducts or services that it can AVAILABILITY: Futltext online. Photocopy.. available from ABI/INFORM 14864.00 control or have influence over; 2) estabyish environmental objectives at WRD COUNT: 650 each level within an organization; 3) mainlain programs for achieving the objectives; 4) define management responsibilities for implementing an EMS ABSTRACT: Many US corporations involved in multinational manufacturing and program; 5) provide relevant training for all employees; 6) establish marketing operations are following the development of IS0 14000 standards procedures for respondjng to accidents and emergency situations having very closely because they know that these voluntary international standards potential environmental impacts; and 7) provide periodic internal of will one day impact their management policies, production facilities and the EMS program. processes. US corporations should closely monitor the developments in IS0 TC 207, which is a technical comnittee formed in 1993 following a An informative (not mandatory) annex contains guidance on the use of the recomnendation by the IS0 SAGE, and become involved as members of the US specifications established in the standard. This annex identifies those TAG for 207. TC 207 is overseeing the rapid deyelopment of the IS0 14000 aspects of an EMS that should be considered during the development and standards. The US TAG is responsible for developing US positions on TC 207 implementation of an EMS program. draft docunents, draft international standards (DIS) and ballots on DIS Uorldwide interest in protecting the environment is driving the rapid documents. development of the IS0 140000 standards. The successful implementation of TEXT: Some things are unavoidable, such as IS0 14000. BS 7750 in the United Kingdom and the favorable experiences of involved British firms have caused BSI (British Standards Institution) to promote Many U.S. corporations involved multinational manufacturing and marketing the adoption of 6s m0 within CEN, the European Comnittee on Standards. operations are following the development of IS0 14000 standards very close The European Comnission is looking to CEN to provide the standards to because they know that these voluntary international standards will one day implement the Ecdlanagement and Audit Scheme (EMAS) and provide the basis impact their management policies, production facilities an processes. for their Eco-Management and Audit Regulation (EMAR.) Organizations that have implemented IS0 9000 standards should be able to It is obvious that IS0 14001, because of the similarity with BS 7750, will implement IS0 14000 standards without major difficulties,-since IS0 14000 become a mandatory requirement in Europe. Further, the standards that are standards are generally based on the IS0 9000 management principles. developed in IS0 TC 207 will have a great impact on all businesses in Europe and around the world. My recomnendation to U.S. corporations i to closely monitor the developments in IS0 TC 207 and become involved as members of the U.S. TAG In short, IS0 14000 standards will be adopted as quickly as were IS0 9000 for TC 207. standards. So, get ready.

Mat is IS0 TC 207 and the U.S. TAG? First, IS0 TC 207 is a technical THIS IS THE FULL-TEXT. Copyright Business News Publishing Co 1995 comnittee that was formed in 1993 following a recomnendation by the IS0 GEOGRAPHIC NAMES: US (International Organization for Standardization) SAGE (Strategic Advisory Group on the Envirorment). DESCRIPTORS: Appliance industry; Total quality; Standards CLASSIFICATION CODES: 9190 (CN=United States); 8650 (CN=Electrical & Today, TC 207 has 36 participating member nations and 12 observer electronics industries); 5320 (CN=Quality control) countries, and has established formal liaisons with nine other international groups concerned with the environment. TC 207 is overseeing the rapid development of the IS0 14000 standards.

The- U.S. TAG (Technical Advisory Group) is responsib!e for developing U.S. positions on TC 207 draft documents, draft international standards (DIS), and ballots on DIS documents. To get involved in the U.S. activities related to IS0 TC 207, individuals need to apply for U.S. TAG membership by contacting Ms. Rose Tomasello, ASTM (American Society for Testing and Materials), 215-299-548?, Fax: 215-299-2630). TAG members are eligible to vote on all matters arising within the TAG. IS0 TC 207 is setting a record pace for organizing, initiating and developing international standards. These efforts obviously reflect the internationally recognized need for harmonized national requirements that will not establish technical barriers to trade. They also reflect the interests of multinational and international corporations in the development and implementation of reasonable environmental protection requirements that can be applied in various nations around the world. To date, 12 draft IS0 standards have been initiated within the subcomnittees of TC~ 207.. IS095A.REF 7-24-95 12:47p Page 3 of 12 -< 4

i' L-i i DIALOG(R)File 15:ABI/INFORM(R) DIALOG( R ) F i1 e 15 :AB I / I N FORH(R ) (c) 1995 UHI. All rts. reserv. (c) 1995 MI. All rts. reserv. 01027473 96-76866 01020742 96- 70135 Focus on environment: Cunpanies await IS0 14000 as primer for global IS0 14000 group readies EMS eco- c it izenshi p A~~US Powers, Mary Buckner Enviromnt Today ~6n3 PP: 3, 11 Apr 1995 ISSN: 1054-7517 JRNL CODE: ENR v234n21 PP: 30-32 May 29, 1995 ISSN: 0891-9526 JRNL CODE: ENR ET0 DOC TYPE: Journal article LANGUAGE: English LENGTH: 3 Pages DOC TYPE: Journal article LANGUAGE: English LENGTH: 2 Pages SPECIAL FEATURE: Charts AVAILABILITY: Fulltext online. Photocopy available from ABI/INFORM 18141.00 AVAILABILITY: Photocopy available from ABI/INFORM 34.01 WRD COUNT: 1164 ABSTRACT: The next big step in global envirormental management could well ABSTRACT: An envirormental management systems (EMS1 standard is expected to be the realization that positive programs produce better results than be approved in June and will be the first standard to sprout from IS0 punitive ones. By early 1996, the Geneva, Switzerland-based International 14000, the package of worldwide envirormental management standards being Standards Organization (ISO) will adopt IS0 14000-voluntary standards that written through the ISO. The standards will be used by companies worldwide integrate environmental responsibility into everyday corporate management. to design, implement, and accredit environmental management Specifications and guidelines now being crafted will assure a uniform Presented to the Oslo plenary meeting of ISO's Technical Comnittee 207'~7~; approach to envirormental protection by a1 1 kinds of companies worldwide. be the anticipated final draft of a 2-part ES standard approved in February Firms eventually must adopt such management standards to win a critical IS0 by TC 207 Subcomnittee #I. certification that will enable them to do business multinationally. However, supporters say this green passport will also improve corporate TEXT: An international standards-writing comnittee will meet in Oslo, performance - ultimately cutting pollution and saving resources. Norway, in June to approve officially a draft worldwide standard for Forward-thinking environmental consultants already are helping global environmental management systems. The move is expected to lead to final clients develop needed management systems or evaluate existing ones. adoption of the long-anticipated standard as early as next January. Details are provided. The EMS standard will be the first to sprout from IS0 14000, the ckage of worldwide envi ronmental management standards being written trough the DESCRIPTORS: Environmental cleanup; Standards; Corporate planning; International Organization of Standardization (ISO). The standards will be International; Certification; Manycountries; Pollution control used by companies worldwide to design, implement and accredit E-management CLASSIFICATION CODES: 2310 (CN=Planning); 1540 (CN=Pollution control); 9180 plans. (CN=lnternational) Presented to the Oslo plenary meeting of ISO's Technical Comnittee 207 will be the anticipated final draft of a two-part EMS standard approved in February by TC 207 Subcomnittee #I. That package of standards, the product of over three years of negotiation by the international panel, is the first of six standards currently being written through the IS0 14000 process. The two EMS-related documents are IS0 14000, a management document that will guide companies seeking to initiate or improve their EMS programs, and IS0 14001, a specifications document that will be used to certify the program. As approved in February's meeting in San Francisco, the documents contain all provisions sought by U.S. negotiators, said Joel Charm, chairman of the U.S. Technical Advisory Group (TAG) involved in the process. Charm, director of environmental, health and safety for AlliedSignal Corp., offered details of both proposed standards at an Arlington, Va. meeting last month sponsored by the Philadelphia-based American Society of Testing and Materials (ASTM). Focus is on management In all of the IS0 14000 standards, the focus will be on management, not performance goals. '#The idea is to create a management structure that will change the culture of a company," says Joe Cascio, chairman of the U.S. TAG. '#The reasoning is that if you change the company's culture, you will change its performance.1' For U.S. companies, IS0 14000 offers numerous benefits and a few sobering issues to ponder, says Chris Bell, an attorney with Sidley and Austin and Chairman of the U.S. Sub TAG on terms and definitions. Benefits include enabling companies to "improve their environmental performance and reduce costs, decrease their liability exposure and establish a single EMS standard," Bell told the ASTM meeting. Others include the likelihood of increased wblic credibility and a wssible comtitive advantase over - IS095A.REF 7-24-95 12:47p Page 4 of 12 + 0 wm c I E 0- i! aJ rw wm E f! wal c I- c 0 I- C I

3c 5 c m c I-m w 5 0 0 m m w.jim Om -0-

ala, cr 1-w - DIALOG(R)File IS:ABI/INFORM(R) that is encouraged by Responsible Care -- especially via the Product (c) 1995 HI. All rts. reserv. Stewardship Code -- is the Ftual value for buyers and sellers through sharing of information and experience about products. 010201 23 96 - 695 16 Quality strategies '95: R. Care, TQM intersect Mr. Conetta says that his division furnishes customers with extensive data Gibson, W David about its products, including information about product characteristics, Chemical Marketing Reporter v247nl5 PP: SR8-SR9 Apr 10, 1995 ISSN: handling procedures and proper disposal. This information is being made 0090-0907 JRNL CODE: CHM available by computer disc and -CD-ROM. In addition, Ciba makes its DOC TYPE: Journal article LANGUAGE: English LENGTH: 2 Pages I1AddcareB8 Responsible Care materials available to customers and offers AVAILABILITY: Fulltext online. Photocoov.. available from ABI/INFORM onsite seminars as well. WRD COUNT: 1741 Discussing the relationship between and Responsible ABSTRACT: There is increasing recognition that total quality management Care, Bruce Schwemner, director of regulatory affairs for Ciba Additives, (TQM) mixes well with the Responsible Care codes of management practice, says "It is in fact one effort. More and more, claiming environmental the set of initiatives for improving rformance on health, safety and the leadership means that you do things in a quality manner." environment adopted by members of tg Chemical Manufacturers Association (CMA). Like TQM, Res nsible Care is meant to be an ongoing process. In For example, Ciba Additives is tracking safety, health and environmental implementing ResponsiEe Care codes, companies comnit to continue issues throughout the entire groduct life cycle. Mr. Schwemner notes that monitoring, measuring and improving. An indication of interplay between the company examines Responsi le Care concerns even at the earliest stage guality management and management of health, safety and environmental in product development. At the same time that it is evaluating intriguing issues is in the ongoing effort to develop internationally recognized chemistries as possible new product opportunities, Ciba also scrutinizes standards of excellence in environmental management. This new certification them for tential environmental or safety impacts. If mutagenicity or will be called IS0 14000 and is similar to IS0 9000 certification standards certain otEr concerns are flagged even at the research level, development for quality management. Philip Marcus of Envirormental Resources will not go forward. Management, a global firm, expects that when IS0 In keeping with the thrust of TQM, effective management of Responsible Care 14000 protocols are finalized, companies that have already qualified for also requires an intimate understanding of how products are to be put to IS0 9000 certification will be at an advantage. use. Staying on top of changing customer applications can be a big challenge for a company like Ciba Additives, whose products -- from TEXT: There is increasing recognition that Total Quality Management (TQM) antioxidants to algicides to corrosion inhibitors and ultraviolet light mixes well with the Responsible Care codes of management practice, the set absorbers -- often wind up as very small cmponents in large end products. of initiatives for improving performance on health, safety a+ The environment adopted by members of the Chemical Manufacturers Association "It is a matter of working more closely with customers and with our (CMA). customers1 customers," says Mr. Schwemner. Like TQM, Responsible Care is meant to be an ongoing process -- not a Risk profiles on products under development can vary according to intended one-shot wonder. atYou do not just make this happen, and then assume you are customer applications. For instance, the types of exposure risks might be done," says Steve Schmitt, director of product stewardship worldwide for very different between an additive targeted for a strictly controlled Naico Chemical. industrial use product, and one that would be used as an antioxidant in motor oil, often by consumers who work on their own autos. In implementing Responsible Care codes, companies comnit to continue monitoring, measuring and improving. Noting that this emphasis on Ciba Additives stays attuned to aaenvironmental drivers in terms of continuous improvement is also a hallmark of TQM, Mr. Schmitt says, downstream users,8a according to Mr. Schwemner. He says that Ciba works Ilquality is written right into the codes.Il closely with customers as they consider envirormental concerns. Ciba must keep up with trends and new issues of concern to customers. For instance, Another interplay is that both TQM and Responsible Care are processes that it is studying the environmental implications for additives used by the are designed to be applicable and adaptable throughout a corporation. "In coatings industry, with an expanded use of aqueous coatings for autos. general, Responsible Care is a subset of Total Quality Management," says Another study is an ongoing effort to gauge the potential for leaching of Mitch Gertz, manager of environmental affairs for PQ. additives from plastics in landfills. "Responsible Care is a fabric of our business,'says Laura Stapleton, Nalco Chemical also has a program to evaluate health, safety and director, Responsible Care with Elf Atochem North America. TQM suggests environmental impacts even in the earliest stages of product design. "One that a company's future prospects depend on its ability to focus on of the best ways of managing risk is to do it way up front, while designing customer needs. Likewise, a cmpanyls ability to focus on environmental, the product,## says Mr. Schmitt. He says this Responsible Care princi le is health and safety priorities %upports the long-term viability of the highly consistent with the quality management dictum: "DO it rigRt the business," according to Ms. Stapleton. first time," and helps companies avoid having to take corrective action later. Wery early on, we decided that Responsible Care fit nicely under our Total Quality Management umbrella,o1 says Nancy Passow, Responsible Care Mr. Schmitt says that the Product Stewardship code of Responsible Care coordinator for Lonza. Vaking the product does not just mean making it to re uires that companies expect and encourage high levels of safety, health customer specifications, or getting it out on time," she says. Quality an! environmental performance from all parties they do business with. For management also requires making the product in a safe and environmentally example, he notes that Nalco has introduced procedures to govern dealings sound manner, she adds. with any contract processors -- companies that manufacture products under contract with other companies. "We put systems in place for the approval, Quality management stresses the wisdom of satisfying customers by adding set up, day-to-day management and periodic review,lI says Mr. Schmitt, value, notes Tom Conetta, manager of quality and productivity for Ciba adding that there are also procedures for termination of contractors whose Geigy's additives division, Ciba Additives. He says that one of the things health, safety and environmental performance does not live UD to Nalcols IS095A.REF 7-24-95 12:L7p Page 6 of 12 r' 'c, criteria. effort to seek a more envirormentally sound alternative use for the sodiun Nalco currently is at work on a similar set of review procedures relating silicate residues. This resulted in the discovery that the sodiun silicate to customers for its products, says Mr. Schmitt. Nalco will evaluate how wastes could themselves be used for an environmentally friendly prpose, products are stored, handled, applied and disposed of at a customer site, helping to control acid mine drainage from abandoned coal mines in and assess whether customers need additional information about products, Pennsylvania. It was found that PQIs sodiun silicate residue could serve as and whether customer personnel are properly trained to handle the products an activating ingredient, providing more rapid curing of cementious caps in a safe manner. that were placed over mines to keep out rain water. Mr. Schmitt says that in implementing provisions of the Product Stewardship This use is not a ccnnnercial business for PQ. But, by following the code, Nalco has followed a inodel associated with the Malcolm Baldrige principles of TQM and Responsible Care, says Mr. Gertz, PQ was able to find National Quality Award. That model calls for a three-step approach: a beneficial use for a waste material--transforming it from a byproduct to detailing the plan or rocess "to make something ha Iodeployment, a way a coproduct. to effectively put tle plan in place throughout trEiganization and show Ilyou are doing what you said you would be doing;" and finally, results, a Another indication of interplay between quality management and management way to measure what has taken place. of health, safety and environmental issues is in the ongoing effort to develop internationally recognized standards of excellence in environmental Another area where TPM and Responsible Care intersect ac Nalco is in management. This new certification, which will be called IS0 14000, will be customer surveys. Mr. Schmitt says that Nalco has christened its quality similar to the well-known IS0 9000 certification standards for quality improvement process the Qustomer satisfaction process.81-In keeping with management. Both are developed under the direction of the International the tenets of quality management, efforts are made to continually evaluate Organization for Standardization. Nalco's ability to meet customer requirements. Nalco has for four years conducted surveys of customers, using a third party to ask questions about Philip Marcus, an associate at Enviromntal Resources Management in Exton, such factors as whether products have been up to expectation, and whether Penn., a global environmental consulting firm, expects that when IS0 14000 deliveries have -been on time. Now, Nalco has also started including protocols are finalized, companies that have already qualified for IS0 9000 questions regarding customer perceptions about product safety, and whether certification will be at an advantage. They will have quality management delivery was accorrplished in a safe manner. systems in place -- for documentation, record-keeping, controls, monitoring and measurement -- which should prove a convenient framework to demonstrate In implementing the Product Stewardship Code, Nalco has relied on another proficiency in managing safety, health and the envirorment. staple of quality management -- the use of teams to handle specific tasks. A tqrary Product Stewardship working group developed the overall THIS IS THE FULL-TEXT. Copyright Schnell Publishing Co 1995 approach for making Product Stewardship happen ac the company. Then COMPANY NAMES: cross-functional teams analyzed how those general goals would-be addressed International Standards Organization in specific business areas. Today, Nalco's Product Stewardshi process is overseen by Mr. Schmitt and a steering comnittee of eigrt corporate DESCRIPTORS: Total quality; Standards; Manycompanies; Initiatives; officers. Occupational safety; Environmental protection; Certification CLASSIFICATION CODES: 5320 (CN=Quality control); 1540 (CN=Pollution At Elf Atochem North America, TQM and Responsible Care activities have a control); 5340 (CN=Safety management); 9180 (CN=International) shared corporate heritage. programs had their beginnings in quality management but have come to be significant pieces of Responsible Care initiatives,lI says Ms. Stapleton. For instance, following a major acquisition a few years ago, Elf Atochem took steps to brfng more uniformity to the various systems involved with transportation and distribution of its products. The company launched a customer-centered, quality management strategy to analyze needs and then implement strategies within the overall logistics area. One outgrowth of that TUM effort was the formation-of a management group to oversee hazardous materials emergency response policy. Ultimately, that area of interest was placed under Responsible Care and is now managed under the Distribution Code. #'Both Responsible Care and Total Quality Management are focused on continual improvement in the system or process,8a says PQ's Mr. Gertz. He adds that PQ found a way to couple TQM's emphasis on process improvement and efficiency with the Responsible Care mandate for waste minimization. Typically, in the production of PPIs sodiun silicate products, there are tank-bottom residues and other process byproducts. In the past, says Mr. Gertz, the primary way to deal with these leftovers was to dis se of them as wastes in landfills. This option is at the bottom of the gerarchy of preferred waste minimization strategies. PP had taken steps to reduce the waste by upgrading the quality of raw material and making changes in the process, but there was still byproduct. The company contacted scientists at Pennsylvania State University in an I-A-REF 7-24-95 12:47p l d D IALOG(R) F ile 15 :ABI/I NFORM(R ) 1'guidelines8', says Mr. Charm, covering such areas as auditing, performance (c) 1995 UMI. All rts. reserv. evaluation, enviromntal Labeling, and life cycle assessment (LCA). The auditing docunet?t will e published along with the specification standard 01 0201 15 96-69508 in 1996 and will outline general audit principles, procedures, and Puality strategies '95: 9000's heir apparent qualifications for auditors. Guidelines for the remaining three areas are Ouellette, Jennifer unlikely to be completed for another three years or so. Chemical Marketing Reporter v247nl5 PP: SR13-SR14 Apr 10, 1995 ISSN: 0090-0907 JRNL CODE: CHM Most analysts expect IS0 14000, like IS0 9000, will initially affect large DOC TYPE: Journal article LANGUAGE: English LENGTH: 2 Pages multi-national corporations, particularly those with interests in Europe AVAILABILITY: Fulltext online. Photocopy available from ABI/INFORM and Japan, which are emerging as leaders in implementing the new standards, WRO COUNT: 1332 before spreading to mediun- and small-sized companies. John Master, Arco's executive adviser for enviromntal health and safety, identifies three key ABSTRACT: As the new IS0 14000 quality sta+ard series enters the final forces that he expects will drive the desirability of IS0 14000 stages of developnent, many chemical companies are already re-evaluating certification: customer demand in the market place, the desire of companies their quality control management systems to determine ways to streamline to publicly demonstrate their enviromntal responsibility, and recognition and adapt existing processes to encompass the envirormental dimension of from EPA and other regulatory agencies of the value of conformance to such quality management. IS0 14000 is the heir apparent to IS0 9000, a series of voluntary standards. voluntary standards developed in the 1980s by the Geneva-based International Organization for Standardization to define the issues that a In fact, some members of the IS0 Technical Ccnnnittee 207, which drafted the good quality should address. Drafted by a team of 14000 docunent, are hopeful that certification could play a mitigating role representatives from more than 100 countries, IS0 14000 is designed to in US enforcement cases, particularly if EPA chooses to take such measures create a universal set of Standards to help businesses meet their into account when deciding on penalties for companies found to be in comnitment to the envirorment. Most analysts expect IS0 14000, like IS0 violation of EPA rules and regulations. "The EPA representatives who have 9000, will initially affect large multi-national corporations, particularly been participating in the development process for IS0 14000 have certainly those with interests in Europe and Japan, which are emerging as leaders in been enthusiastic about it, and recognize that it has some value as an implementing the new standards, before spreading to medium- and small-sized alternative to the traditional 'comnd and control' stance that US companies. regulatory interests have taken," says Mr. Master. TEXT: As the new IS0 14000 quality standard series enters the final stages IS0 14000 may already be well on its way to becoming an industry standard, of development, many chemical companies are already re-evaluating their according to Ron Black, director of safety, health and envirorment systems quality control management systems to determine ways to streamline and for B.F. Goodrich. Most companies in the chemical industry are following adapt existing processes to encompass the enviromntal dimension of the lead of B.F. Goodrich, evaluating their current internal management quality management. systems in light of the elements contained in the IS0 14000 draft docunent circulated last October, with an eye toward matching the two in the most IS0 14000 is the heir apparent to IS0 9000, a series of voluntary standards efficient and cost-effective way. Those companies that are IS0 9000 developed in the 1980s by the Geneva-based International Organization for certified, like AlliedSignal, are looking to merge that standard with IS0 Standardization (ISO) to define the issues that a good quality management 14000, since the requirements and registration processes will be similar. system should address. Estimated certification costs for IS0 14000 could range anywhere from Drafted by a team of representatives from more than 100 countries, IS0 $100,000 to $1 million per plant for most !arge US companies -- even those 14000 is designed to create a universal set of standards-to help businesses that have IS0 9000 certification, depending on how many of the essential meet their cmitment to the envirorment. It is also intended to make it elements for IS0 14000 certification are already in place. more difficult for countries to use environmental issues as trade barriers, and to allow companies to avoid multiple registrations, inspections and Small to medium-sized companies with no IS0 9000 experience and no certjfications as their products go from country to country. The final environmental management program in place could find themselves investing version is expected to be approved late this year and published in early between $50,000 and $100,000. However, Mr. Charm estimates that the cost to 1996. prepare for and become certified to the new standard would be within the range of $10,000 to $50,000. '#The process simply requires them to put in an Unlike Envirormental Protection Agency (EPA) regulations, such as the Clean effective management system, which isn't all that costly to implement; it Air Act of 1990, which emphasize performance standards, the IS0 14000 doesn't require investment in technology," he says. guidelines focus on environmental management, according to Joel Charm, director of health, safety and enviromntal at AlLiedSignal in Morristown, Because of their broader revenue base, large companies are better able to N.J. The primary requirement for IS0 14000 certification is the absorb the cost, whereas smaller companies may find themselves questioning specification standard for general corporate policies and procedures for whether certification will be useful enough to justify the expense. envirormental management systems, known as IS0 14001. Because of this, Ray Hill, a consultant with A.T. Kearney, suggests that The essential elements of 14001 include defining a corporate environmental smaller companies adopt a wait-and-see strategy for the next few years to policy; establishing a program to achieve the environmental objectives set see if the new standard takes hold. llIt's not the altruism of chemical y the company, based on an assessment of the impact of its activities, companies that will make it happen." he says. ~~it~s~rea!lygoing to depend products and services on the environment; defining and docunenting clear on the extent to which their customers demand certification." roles and responsi bi 1 ities; establishing procedures for hand1ing Forrect ive actions and monitoring those processes that could significantly impact the Mr. Black prefers to view the new standard as one option among many that environment (for example, emissions reduction); and establishing reviews of companies can choose from in designing their environmental management the organization's environmental management system. systems. IS0 14000 is similar to the European eco audit and management scheme (EMAS) currently in effect in Europe, as well as the British The remaining documents currently under development are primarily Standards Institute (BS 7750) used in the United Kingdom, both of which IS095A.REF 7-24-95 12:47p Page 8 of 12 J 4 served as models for the draft docunent. It is hoped that companies that DIALOG(R)FiLe 15:ABI/INFORM(R) comply with and receive IS0 14000 certification will experience more (c) 1995 MI. All rts. reserv. receptive treatment from the European comrnrnity and other countries. 01010214 96-59607 In fact, says Mr. Charm, there is already a high degree of global consensus IS0 9000: DuPont charting-. Dath to IS0 9000-IS0 14000 intearation- on adopting IS0 14000 as the international standard for management systems. Mullin, Rick Europe will very likely adopt IS0 14000 as the implementing criteria for Chemical Week v156n13 PP: 45 Apr 5, 1995 CODEN: CHUKA9 ISSN: 0009-272X EMAS, and representatives from Japan, Korea, Singapore, Malaysia, South JRNL CODE: CEM American and Canada may follow suit, making IS0 14000 the uniform standard DOC TYPE: Journal article LANGUAGE: English LENGTH: 1 Pages worldwide. AVAILABILITY: Fulltext online. Photocopy available from ABI/INFORM 164.00 Article Ref. No.: 6-CEM-421-21 Uhile Mr. Hill doesn't consider IS0 14000 to be loa make-or-break issuelo for WORD COUNT: 490 the chemical industry, at least for the time being, he does foresee some important implications for the ways that larger chemical companies in ABSTRACT: DuPont has made IS0 9000 a comnon quality systems management particular do business. "Typically, companies today look at managing the thread worldwide with more than 225 sites. According to Sue Jackson, IS0 environmental area more from the perspective of complying with EPA 9000 coordinator with DuPont Safety & Environmental Management Services, regulations, or from a perspective,lO he says. "1 think the DuPont will probably also implement environmental management standard IS0 IS0 14000 requirements are going to drive companies to re-evaluate their 14000. processes and adopt a more holistic approach to enviromntal management, optimizing the process as a whole.Il TEXT: DuPont has made IS0 9000 a cmnquality systems management thread worldwide with more than 225 sites. Is it fair to assune that the Because of its emphasis on setting specific targets to improve existing developing environmental management standard, IS0 14000, will be processes, IS0 14000- may also push companies to develop new ways of implemented with equal zeal? measuring the effectiveness of their environmental management systems. laProbably,mg says Sue Jackson, IS0 9000 coordinator with DuPont Safety & I8Today, in the environmental area, there's a lot of emphasis placed on Environmental Management Services. Jackson--along with Barbara McGuinness, measures of performance that frankly aren't that indicative of how manager enviromntal audit programs--is charged with comparing current effective those management systems really are," says Mr. Hill, pointing to policies, procedures, and documentation with the "intent of the IS0 14000 the TRI emissions reduction requirements. 810bviously, chemical companies standard." A good deal of Jackson and McGuinnessIs energies will also be have to meet the public requirements for TRI, but we may see less emphasis aimed at finding parallels between IS0 9000 and IS0 14000. placed on that if IS0 14000 becomes an established industry standard." IlWhere possible we want to avoid creating new or parallel systems [if those Perhaps the biggest question mark in terms of potential impact is in the systems could bel adapted or extended to 14000,11 McGuinness says. She area of life cycle assessment. Because of the difficulty of standardizing points out that regulatory as cts of IS0 14000 prevent s~ direct the evolving technical methodology, a guideline document for LCA isn't parallels to be drawn but that IltfP, system elements tend to be similar, and expected to be published for several years. EtItls just turning out to be a there is opportunity to use and possibly adapt [IS0 9000 systems to IS0 naturally slowly developing piece of the 14000 series of standards, because 14000 requirements] -I1 the science isn't yet well defined,Il says Mr. Master, referring to the delay. Despite the comnonalities between certain elements of the two standards and the considerable IS0 14000 implementation groundwork that will be laid by Nevertheless, some concern remains. "Ifthe standard is eventually going to Jackson and McGuinness, both emphasize that IS0 14000 will not be a require significant life cycle assessments on all products, it could prove mandated company policy. to be tremendously costly for the chemical industry,Il says Mr. Hill. nlOuPont will a roach IS0 1400 as we did IS0 9000 implementation,Il Jackson THIS IS THE FULL-TEXT. Copyrighit Schnell Publishing Co 1995 says. "It willTe up to each site to determine if it is appropriate and if COMPANY NAMES: there is a business reason to implement. DuPont will not impose IS0 14000 International Standards Organization in any shape or form at the site level.81 DESCRIPTORS: Standards; Occupational safety; Envi ronmental protection; Total quality Jackson says DuPont will organize and execute its IS0 9000-IS0 14000 CLASSIFICATION CODES: 5320 (CN=Quality control); 5340 (CN=Safety integration strategy beginning with a top line corporate look at what management ); 1540 (CN=Pol lution control ); 9180 (CN=I nternat ionall systems and docunentation are in place that support IS0 14000. The information gathered at this level will assist the implementation strategy for individual business units that choose IS0 14000 registration. At the corporate level, Jackson and McGinness say DuPont will examine the company policies and practices such as the Responsible Care program, overall environmental goals, and plans. At the business unit level, the focus will be on systems such as enviromntal guidance, capital project funding, and environmental audits. The individual sites will concentrate on initiatives such as-self-audits, comnunity interaction program, regulation tracking, and . The goal, according to Jackson and McGinness, is to build a well-defined corporate system to support registration. "We are looking at the systems in place. Are they working? Do they met the requirements of IS0 14000 and are they documented? If not, we will describe them." McGuinness adds that this work may be the basis for a corwrate system reaistration but that IS095A.REF 7-24-95 12:47p Page 9 of 12 J d individual business units will have to determine the worth of registration DIALOG(R)File 16:PROMT(R) independently. (c) 1595 Information Access Co. All rts. reserv. Jackson says the corporate effort uould not result in a new set of 05649928 cor rate-mandated procedures. In addition to coordinating IS0 9000 systems Uhen it Comes to , Conpanies are Finally Getting it Right witR) the proposed IS0 14000 standard, Jackson and McGuinness say OuPont's goal is to ring together people uho work on IS0 9000 and those who work on Brandweek April 17, 1995 p. 17 envirmntal management issues. ISSN: 1064-4318 THIS IS THE FULL-TEXT. Copyright Chemical Week Associates 1995 Jac uelyn A. Ottman COMPANY NAMES: Ami& all the hoopla of celebrating Earth Day, marketers were E I Dupont De Nemours & Co (DUNS:00-131-5704 T1CKER:DD) introduced to a new weapon which originally turned sour: green marketing. GEOGRAPHIC NAMES: US After years of confusion over the use of enviromntal marketing terms and ensuing backlash from skeptical consumers, some marketers are now getting DESCRIPTORS: Envirormental protection; Standards; Total quality; Chemical it right. They've done their homework, learned from mistakes - theirs and industry others - and are now executing sophisticated green marketing strategies CLASSIFICATION CODES: 9190 (CN=United States). 9000 (CN=Short Article); appealing to consuners. With earth day coming up April 22, here are some 1540 (CN=Pollution control); 5320 (CN=QualSty control); 8640 lessons toward executing your own successful green marketing. (CN=Chemical industry) 1. Green your product before forced to. Global awareness about enviromntal ills like ozone depletion, climate change and natural resource depletion continues to build. Legislation is swiftly being enacted on foreign and domestic fronts. Children learn about issues in school and want to act at home. Government-run eco-labeling programs are now practiced in over 20 foreign countries. You'll soon hear about IS0 14000, the environmental counterpart to IS0 9000, the international quality standard. It is expected to be signed in 1996, bringing with it voluntary standards for environment-related product quality, eco-labeling and lifecycle ana 1ys is . 2. Comnunicate environmental aspects of products, especially recycled content. Heightened awareness of environmental ills has created 180-degree shifts in the way consumers view products. Less packaging is now more. Thanks to fears linked to dioxin, beige is better than (bleached) white. Soap marketers watch out: claims like 'whiter than white' may soon become suspect. Consumers are increasingly relying on corporate reputations in addition to trusted brand names to guide purchasing decisions. Perhaps representing the most pronounced shift of all, recycled content, until a few years ago regarded by consumers as inferior or even unclean, is now actually preferred to virgin. Just ask McDonald's. They've invested over $900 million since 1990 on recycled products and packaging. If you've got recycled content, flaunt it; 62% of consumers now recognize the three 'chasing arrows' logo that's become a permanent fixture on cereal boxes. As of surmer 1992, 51% of consumers claimed to look for green labels when they shop. A sign of altruism? No. Practicality? Yes. All this label reading and logo seeking-ref!ects !he fact that a majority of consumers now have access to in their comnunities: 66% in over 5,400 comnunities. Uhen the blue bin arrives at curbside, consumers looking to dose the recycling loop start turning over those packages to search for evidence of recyclability and recycled content. 3. Deliver on performance and rice. Green attributes can break a tie between product offerings, but tRey caFlt make up for a second-rate product. And don't expect to fetch a premiun for your greened-up product, unless meaningful benefits ensue. A growing nunber of marketers are finding that genuine attempts to green up their products (as opposed to just the ads), pays off in enhanced product quality and in opportunities to add such powerful emotional values as empowerment ('I can control my world') and self-actualization ('I'm envirormentally comnitted and proud of it'). Unfortunately, not all greening efforts yield consumer-perceptible benefits. And sometimes, greening up products, e.g., a shift to natural ingredients, can detract from performance as in the case of some all-natural laundry products, and add significantly to cost of goods. 4. Dramatize environmental benefits. Envirormental attributes are often intangible. For example, it's impossible to see funes that are not being released from reformulated gasoline; recycled content is sometimes difficult to distinguish from virgin. That's why Uellman Inc. specifies on its Eco -Swn hang tass the number of used soda bottles that cmse each ISO%A.REF 7-24-95 12:47p Page 10 of 12 'd garment. Similarly, advertising for Rayovac's Renewal batteries highlights DIALOG(R)Fi le 16:PROPIT(R) the pber of conventional (throwaway) batterjes that are spared from (c) 1995 Information Access Co. All rts. reserv. landfills as a result of this product's rechargeability. 5. Stress direct, tangible benefits. While green attributes appeal to a 055 15854 growing nunber of consuners, the direct benefits they support, such as a New IS0 Standards to Focus on Environmental Issues lower price or greater convenience stemning from concentrated form, can USA: Survey finds half US companies have or will undergo IS0 9000 quality attract a wider audience. Colgate's inverted and cartonless toothpaste tube certification sports an on-pack message of 'Clean and Easy,' while ads for Renewal batteries pitch the potential of saving hundreds of dollars pr year. US Glass Metal & Glazing January 1, 1995 p. 14 6. Be consistent, thorough. Knowing its primary audience of 'deep ISSN: 0041-7661 greens' is skeptical and unresponsive to conventional hard-sell messages, shoe marketer Deja Inc. uses education-intensive POP displays, brochures United States: The International Standards Organization (ISO) will and packaging to push recycled content That makes customers say: 'These introduce a new standard to deal with environmental management in 1996. The folks are standard will be termed IS0 14000. One area of IS0 14000, dealing with Jacquelyn A. Ottman is the president of New York-based J. Ottman packaging materials has already been addressed by many US companies, with Consulting, which advises consumer products firms on environmental many using recyclable materials. A survey by Grant Thornton, Chicago Ill, marketing and green product developnent. has found that US companies are embracing the IS0 9000 standard, which deals with quality control. Up to 50 percent say they either are certified THIS IS THE FULL TEXT: Copyright 1995 BPI Comnunications or will undergo certification within 2 years. WORD COUNT: 742 PRODUCT: *Quality Control Management (9913300) PRODUCT: *Marketing (9914000) EVENT: *Product Standards & Quality (35) EVENT: *Public Affairs (29) COUNTRY: *United States (IUSA) COUNTRY: *United States (IUSA)

Iso95A.REF 7-24-95 12:47p Page 11 of 12 i DIALOG(R)Fi le 16:PROMT(R) Several larger corporations in this country are trying to prepare for (c) 1995 Information Access Co. All rts. reserv. IS0 14000, Dr. Drobny said. But, he added, 'There are even major corporations that aren't aware of it.' 05388195 Thomas D. Kmiec, technical program manager with the Cleveland Advanced Envirmntal partner to IS0 9000 in the works Manufacturing Program's environmental services division, said he believes the U.S. government is too involved in environmental regulation for IS0 Crain's Cleveland Business (OH) November 21, 1994 p. 3 14000 to be widely used here. ISSN: 0197-2375 'IS0 14000 can only have application if the government's mind-set changes,' Mr. Kmiec said. 'I don't see how companies would be able to apply By BARBARA MOONEY an international standard when regulations are killing them. Cleveland-area corrpanies are learning they may have another set of Before it (IS0 14000) is promulgated on a broad basis, it will probably international management standards to meet. have to go through Congress. I Enter IS0 14000, a set of international environmental management standards recently drafted by the International Organization for THIS IS THE FULL TEXT: Copyright 1994 Crain Comnunications, Inc. Standardization in Geneva, Switzerland. It's the same 90-member group that WORD COUNT: 65 1 introduced IS0 9000 quality assurance standards to the world in 1987. Implementing IS0 14000 standards might not represent much of a change PRODUCT: *Standards Cmittees (8614000); Corporations (9900010) technically for some c nies, according to an official at GenCorp Polymer EVENT: *Product Standards & Quality (35) Products, a polymer xerbased in Fairlawn. But another set of standards COUNTRY: *World (0 W); United States (IUSA) might be hard to digest psychologically, said William Prior, director of 7 environmental affairs at the company. 'We've layered a lot of regulations that have pushed pollutants from the air to the water to the land without taking a holistic look at all aspects' of a company's effect on the environment, Mr. Prior said. Mr. Prior said implementation of the IS0 14000 standards will affect Gencorp somewhat. 'Many elements of IS0 14000 are already here,' he said. 'One of the IS0 14000 principals we follow is to get the word out to every person in the company how to function in an environmentally responsible way. We don't isolate it to a single department. At Lincoln Electric Co., a maker of welding equipment and motors, IS0 14000 is a speck on the horizon. But it's a speck that's growing larger, said John Petkovsek, a plant-environmental manager at the company. 'We're not as familiar with it as we ought to be, but there's a seminar on it in Washington at the end of the year - we'll attend,' Mr. Petkovsek said. 'Since we're an IS0 9000 certified company, I imagine we'll be interested in this.' At the fourth annual Ohio Environmental Conference hosted by the Greater Cleveland Growth Association last week, officials from about 15 local companies became acquainted with the new standards, which were drafted in September but arenlt expected to be finalized for another two years. Neil L. Drobny, an environmental consultant in CoLUnbUs, explained IS0 14000 standards to the company officials. According to Dr. Drobny, the draft standards of IS0 14000 include: Development within a company of an environmental management system that examines every operation for its effect on the environment. Assessment of the life cycle of the products a company uses and produces. Auditing and labeling standards. Envirormental training standards for employees. Although specifics of the certification rocess are being negotiated among member nations, companies-that follow tie standards will be able to get some type of IS0 14000 certification. 'It won't be cheap,' Dr. Orobny predicted. He said companies that have gotten IS0 9000 certificatjon have paid hundreds of thousands of dollars in consulting fees and certification costs. However, the existence of the standards will save companies money in the long run, he said. 'As with IS0 9000, the objective to forming environmental management standards is to lend consistency from one country to the next,' Or. Drobny said. 'Certification will also give companies a competitive advantage. 'The IS0 14000 certificate will one day be a basis for forming preferred suppliers internationally,' Dr. Orobny said. But differences in environmental standards among nations will put off that day for at least five years, Dr. Drobny added. IS095A.REF 7-24-95 12:47p Page 12 of 12