CYNON TÂF HOUSING ASSOCIATION

ANNUAL REPORT 2002 / 2003 2 A WORD FROM THE CHAIR

OUR BEST VALUE the previous year. As the National or members have died, most recently None of this, of course, could have been

PROGRAMME, Performance Indicators included in this with the tragic death of Laura Fitsall, achieved without a great deal of hard Annual Report make clear, Cynon-Taf a 33 year old Care and Repair officer. work from the staff of the Association DETAILS OF WHICH Housing Association has retained its There have been times of frustration and from the members of the Board ARE ALSO place as the most efficient housing when outside bodies seemed not to who give up their time for no financial INCLUDED WITHIN association in with the lowest regard matters with the same degree reward. It is very appropriate that my THIS ANNUAL management costs per house in the of urgency. There have been times final comment after five years as Chair Principality. Our Best Value programme, of annoyance when a tiny minority of the Association is to thank the staff REPORT, IS details of which are also included within of anti-social tenants have made life of the Association and the Board DESIGNED TO this Annual Report, is designed to ensure difficult for the vast majority of tenants. members for all their hard work. ENSURE THAT THE that the Association remains at the But there has never been a time of ASSOCIATION forefront in providing cost efficient despair. Cynon-Taf Housing Association

REMAINS AT THE The rules of the Cynon-Taf Housing housing as well as the fullest possible will never be able to solve all the Association allow a member to chair service to our tenants. The Association housing problems of our valley. What it FOREFRONT IN meetings of the Board for five years only. has also played a leading role in the can do, however, and what it does do is Jeff Davies Chair PROVIDING COST My time in the Chair will, therefore, establishment of Care and Repair to solve those problems for a growing EFFICIENT HOUSING come to an end immediately after the Rhondda Cynon Taff Limited, which will number of families. This Annual Report AS WELL AS THE Annual General Meeting on 29 take over the care and repair function shows that there are currently 1,273 September 2003. Consequently, this is throughout the County Borough from homes in the provided by FULLEST POSSIBLE the last Word from the Chair that I will October 2003. Cynon-Taf Housing Association. It also SERVICE TO OUR be writing. The end of office gives me an shows that there are very ambitious The achievements of the last twelve TENANTS opportunity not only to review the events plans for further developments of new months were possible only because they of the last twelve months but also to houses grouped in small sustainable were built upon the experience gained reflect upon those of the last five years. communities and not on vast impersonal by staff and members over a much estates. The Association and the people In the last twelve months, the work of longer period. There have, of course, of the valley can look forward with the Association has received further been moments of satisfaction when confidence to the future. official recognition with the award of the Association’s achievements have Investors in People and Community received official recognition with Legal Services Quality Mark which prestigious awards. There have also build upon the Chartermark awarded been times of sadness when employees

A N N UAL REPORT 2002 / 2003 THE BOARD 3

JEFFREY DAVIES IRIS BECK GRAHAM LEWIS YOUR OPPORTUNITY Chair Board Member Board Member TO GET INVOLVED Partner in a Cardiff based taxation Voluntary worker with the British Red Retired Commercial Sales manager. Membership of the Association is open consultancy service. A Board Member Cross Society. A Board Member since A Board Member since September 2000. to all individuals. In particular, persons since November 1979. April 1983. MARILYN McLOUGHLIN with an active connection with our area DAVID BREEZE ANDREW DAKIN Board Member of operation will be welcome to join Vice Chair Board Member A tenant of the Association. Became and become involved. Tenants of the A former local councillor now retired. Chartered Surveyor. A Board Member a Board Member in February 2002. Association are actively encouraged A Board Member since September 1995. since February 1993. to become members and are regularly DYFRIG ROBERTS provided with relevant information. HUGH PATTRICK BRYAN HICK Board Member Chair of Business Operations Board Member Secretary of the Tenants' Consultative Every member has a vote at all Annual Childrens Guardian A member of the Tenants’ Consultative Forum. Elected to the Board in or Special General Meetings and is A founder member of the Association Forum. Elected to the Board in September 1999. entitled to be nominated and elected and Chair in 1980 and 1981. September 1999. to the Board. TRACEY WILLIAMS MARIANNE JONES ANNE ISAAC Board Member The Association believes that it currently Chair of Tenant Services and Board Member A tenant of the Association. Became has a strong Board which has a diversity of Care & Repair Qualified solicitor now Quality Officer at a Board Member in March 2003. of skills and knowledge, however, it is Volunteer with vast experience in the Care & Repair Cymru. A Board Member recognised that a gender imbalance does TERENCE BENNEY mental health field. Joined the Board in November 2001. exist. The rules will also require the Co-opted Member in September 1998. election of Tenant Board Members. PHILIP JOHNSON Rhondda Cynon Taff C.B.C. Cabinet The Board will carry out a review of its JOHN JONES Board Member Member for Housing. composition and effectiveness following Chair of the Audit Committee A local government officer keenly BEVERLY CHAPMAN the elections at the Annual Meeting. Formerly a local authority Director interest in environmental matters. Co-opted Member of Finance and Housing. Joined the Board Member since July 1983. Active in the Cynon Valley Disability Board in March 1997. GARETH JONES Alliance. Board Member A tenant of the Association. Became a Board Member in September 2001.

A N N UAL REPORT 2002 / 2003 4 THE MANAGEMENT TEAM

DAVID LEWIS DEBORAH MILLS TRACY GAUGHAN SOLICITORS Chief Executive Director of Business Operations Housing Manager Hugh James Joined the Association as Director on Joined the Association on 2nd January Joined the Association on 30th Arlbee House, Greyfriars Rd, 2nd July 1979 from private industry. 1992 having previously gained a wide September 1988 having previously Cardiff Certainly one of the most experienced range of accounting and computer skills worked in the Housing Department Eversheds practitioners in the Welsh Housing working with major commercial at the former Cynon Valley Borough Fitzalan House, Fitzalan Road, Association Movement. Formerly a organisations. She is active in the Welsh Council. Promoted to her present Cardiff representative Member on the Welsh Federation of Housing Associations position in 1996 she has obtained an Federation of Housing Associations Financial Services Forum and assisted M.Sc in Housing Management while Morgan Cole National Council. In September 2001 in the setting up of the Aareon Computer employed by Cynon-Tâf Association. Llys Tawe, Kings Road, Swansea he was elected to the office of National Users Group. Morgan La Roche Chair at Care & Repair Cymru. JANET JONES PO Box 176, Baty House, BERNADETTE JONES Best Value Facilitator Phoenix Way, Swansea CHRISTINE WILLIAMS Finance Manager Joined the Association on 4th September Deputy Chief Executive Joined the Association on 12th August 1989 originally in an administrative post STATUTORY AUDITORS & Joined the Association on 9th July 1979 2002 from private practice. She has although she later became a Housing ACCOUNTANTS and has gained experience in all aspects previous experience in banking before Officer where she became well Pannell Kerr Forster of housing association administration. becoming a qualified Certified acquainted with tenant services practice. Park Place, Cardiff Previously the Finance Manager she is Accountant in November 2001. With the introduction of Best Value active in the Welsh Federation of principles Janet was appointed to lead INTERNAL AUDITORS Housing Associations Business DARREL POWELL this process and other improvement The Internal Audit Association Services Forum. Programmes Manager initiatives. Joined the Association on 8th November (HA) Ltd KEVIN BARRY 1999 to assist with the stock condition Cardiff Business Park, Cardiff Director of Tenant Services survey. His previous experience includes MAIN BANKERS Joined the Association on 4th January being a surveyor and architectural 1982, from Mid Glamorgan Social technician in the private sector. He took HSBC Midland Bank Services Department. Promoted to up this post in march 2002 and attends 55 Cardiff Street,

his present position in April 1988. the Welsh Federation of Housing Allpay.Net Ltd He is active in the Welsh Federation Associations Technical Forum. Church Road Kingstone of Housing Associations Housing and Community Services Forum.

A N N UAL REPORT 2002 / 2003 OUR VALUES 5

OUR PURPOSE Cynon-Tâf is a registered social landlord, The Board and staff recognise that in Essentially, Cynon-Tâf is a charitable

CYNON-TÂF ‘S however, our concern is not simply managing homes the people who live in organisation with a firm commitment OBJECTIVES ARE: related to our properties. Fundamentally them have an important role in the to ensuring efficient and effective it is people that are important. Customer decision making process. Mechanisms management and achieving sound ❚ To meet housing care is a fundamental principle and continue to be developed which will financial practices. need residents need to be able to gain access enhance tenant involvement and ❚ To provide good to the services provided as and when feedback so as to make it more effective. quality well they require them. The standards of Good communication is essential at managed homes service are high and there are systems all levels of the organisation. ❚ To provide the for monitoring whether our targets for service that clients Involvement in rehabilitation and the delivery on time are being met. Similarly, want subsequent development of small scale processes are being implemented that ❚ To provide an new build schemes has resulted in a real are designed to ensure that the quality effective ‘care and involvement within existing communities. of delivery is maintained. repair’ service, and Our tenants live in towns and villages ❚ To support the It is seen as being extremely important and not on estates. We are committed communities within that the decisions Cynon-Tâf makes are to the support of these communities which we work fair and equitable in every case. in whatever way may be possible. The principles of ‘Equal Opportunities’ In particular, within our ageing are, therefore, applied at every level settlements, a comprehensive care and of service provision and employment. repair service is of growing importance. In addition to support for older and disabled people within the housing grant system we will continue to develop Safety at Home, Home Energy Efficiency and other schemes.

A N N UAL REPORT 2002 / 2003 6 BEST VALUE

The full Corporate Best Value has been described Equality will be central to our RENTS AND SERVICE CHARGES Plan & Best Value as ‘the duty to secure continuous Best Value Reviews. Our Equal ❚ Review Rent Setting Policy Performance Plan improvement’. The Welsh Assembly Opportunities is applied to the ❚ Introduce generic working is available Government recommends that housing selection of review team members, ❚ Generic Housing Officers to carry out associations should follow Best Value equality issues are addressed at every service charge consultations principles, in particular by: stage of the review and specific ❚ Improve welfare benefits advice equality questions are put within ❚ promoting continuous improvement through staff training the Best Value Toolkit. ❚ in service delivery; Encourage standing orders ❚ ❚ increasing the influence of tenants In the year to 31st March 2003 three Make better use of IT ❚ on the delivery of services; Best Value Reviews were completed Review Eviction Policy ❚ delivering cost effective, efficient and a five year action plan formulated. TENANCY MANAGEMENT and effective services. The key objectives that arose were: ❚ Assess support needs of tenants In line with this guidance Cynon-Tâf PLANNED AND CYCLICAL and applicants Housing Association is undertaking MAINTENANCE ❚ Tailor the service to tenants needs a five year rolling programme of reviews ❚ ❚ Assess viability of linking various Introduce fast-track procedures for covering all aspects of its service. contracts slow to let properties ❚ ❚ Implement procedures for feedback Implement a pilot choice-based on contracts lettings scheme ❚ ❚ Improve contract planning process Review Neighbour Disputes Policy THE FOUR BEST VALUE ❚ ❚ Implement a pilot partnering scheme Introduce generic working REVIEWS CURRENTLY BEING ❚ ❚ Introduce new procedures to improve Make better use of IT UNDERTAKEN ARE: the balance between planned and ❚ Care and Repair reactive repairs ❚ Lettings ❚ Financial Control and Corporate Planning ❚ Board Control and Decision Making

A N N UAL REPORT 2002 / 2003 SUMMARY OF NATIONAL PERFORMANCE INDICATORS 7

Performance Total vacant units as a percentage of units in management: Percentage of tenancies in arrears: Indicators for Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf Registered Social 0.1% 1.0% 4.5% 4.5% 2.1% 2.1% 14% 49% 77% 53% 34% 27% Landlords are published by the Total units vacant for more than six months as a percentage Percentage of emergency repairs completed within target time: National Assembly of units in management: Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf for Wales. The latest Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf 100% 98% 87% 98% 96% 99% figures available show 0.1% 0.5% 3.2% 3.2% 0.6% 1.0% the situation at Percentage of urgent repairs completed within target time: 31st March 2002. Percentage rent loss as a result of voids: Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf While we have Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf 100% 97% 88% 97% 91% 99% reservations as to the 0.4% 1.5% 4.1% 3.7% 1.5% 3.1% Percentage of non-urgent repairs completed within target time: validity of some of the Rent due but unpaid from current tenants, as a percentage quoted statistics, the Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf of gross annual rent roll Headline Performance 100% 97% 89% 100% 91% 98% Indicators are Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf Average expenditure per unit in management: reproduced here 1.1% 2.3% 3.7% 1.6% 3.0% 2.7% showing comparisons Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf Average number of working days to relet vacant units: to Wales best, mean £304 £409 £631 £356 £347 £304 and worst performance Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf Total gross rent arrears owing by former tenants as a percentage and two comparable 2 10 37 3 13 17 of the gross annual rent roll: neighbouring housing Percentage of dwellings let within one week: associations. Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf 0.3% 1.9% 6.6% 3.0% 2.2% 1.9% 90% 55% 4% 87% 37% 46%

Rent collected as a percentage of total rent collectable: Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf 101.0% 97.6% 94.7% 100.8% 97.5% 97.5%

A N N UAL REPORT 2002 / 2003 8 TENANT SERVICES

❚ Over 96.32% of STOCK OF DWELLINGS all rents collected BY LOCATION ❚ Average of 11.59 days taken to let / 65 29 130 general needs / 26 161 189 properties ❚ Average of 13.66 59 Godreaman 38 Matthewstown 19 days to let all Gadlys 15 129 15 properties (including Aberdare 65 Cefnpennar 15 83 special needs & sheltered) 106 Mountain Ash 112 16

STOCK OF DWELLINGS BY SIZE NEW LETTINGS AND RELETS Secure Tenancies = 17.31% Year ending 31st March, 2003 Assured Tenancies = 82.69% 2 bed 42%

New lettings 99% 1 bed 27%

other 1% 3 bed 30% Relets 1%

A N N UAL REPORT 2002 / 2003 TENANT SERVICES 9

NEW LETTINGS IN THE YEAR 2 NEW TENANTS BY AREA NEW TENANCY STATISTICS PREVIOUS TENURES Hirwaun / Rhigos 7 Renting from Private Landlord 18% RELETS IN THE YEAR 278 HOUSEHOLD TYPES Godreaman 6 Renting from Housing Assoc. 18% TOTAL TENANCIES AWARDED 280 Containing Elderly People 8.24% Cwmdare 5 Renting from Local Authority 6% AVERAGE LETTING TIME Single - 16 to 59 44.80% Abercwmboi 35 Owner Occupier 5% – NEW LETS 4 DAYS Families Under Pension Age 46.96% Trecynon 6 In Hostel, B&B, etc. 6% AVERAGE LETTING TIME – RELETS 12 DAYS Mountain Ash 23 ECONOMIC STATUS With Family / Friends 28% Gadlys 6 Working 19.06% No Fixed Abode 19%

Miskin 36 Registered Unemployed 21.94% PEOPLE HOUSED BY SOURCE Aberdare 7 Retired 7.55% Association Waiting List 69.29% Matthewstown 4 Disabled / Sick 23.22% Tenant Transfers 12.50% Cwmaman 30 At Home 25.51% Local Authority Noms 9.28% Penrhiwceiber 54 Training / Student 2.72% Mobility Schemes 1.07% Cwmbach 7 Nominations from Support Abercynon 15 Agencies 7.86% Aberaman 23

Ynysboeth 7

Cefn Pennar 6

Ynysybwl 3

A N N UAL REPORT 2002 / 2003 10 TENANT SERVICES

TO MEET A WIDE RANGE OF RENT LEVELS VOID PROPERTY INFORMATION HOUSING NEEDS WE WORK Average rents for all homes were (Excluding Services) 1 month 1 month 6 months Over WITH AND THROUGH or less to 6 to 1 1 year 1 Bedroom £ 41.35 p.w. ❚ Adref Limited months year ❚ 2 Bedrooms £46.48 p.w. Area Disability Advisory Service Units available for ❚ Care & Repair Cymru 3 Bedrooms £50.32 p.w. letting (relets) 1 4 1 8 ❚ Cartrefi Cymru 4 Bedrooms £69.44 p.w. Units undergoing repairs 0 0 0 0 ❚ Community Mediation Service ❚ Cwm Cynon Womens Aid Units awaiting repairs 1 2 0 2 ❚ RENT STATISTICS Cynon Valley Citizens Advice Units awaiting Weekly Rent Role (week 53) £59,163.81 Bureau conversion 0 0 0 0 ❚ Cynon Valley Credit Union Average Weekly Rent & Service Charge £55.04 Units being used ❚ Gofal Housing Trust Possession Notices Issued 192 for decanting 0 3 0 1 ❚ Interlink Arrears Level 2.84% ❚ Legal Services Commission Units awaiting sale 0 0 0 0 ❚ NCH Cymru Tenants Owing More Than 6 Weeks’ Rent 103 TOTAL VACANT UNITS 2 9 1 11 ❚ Rhondda Cynon Taff County Tenants Evicted for Rent Arrears 15 Borough Council Providers Forum ❚ Rhondda Cynon Taff County Borough Council ❚ Rhondda Cynon Taff Single Persons Housing Forum ❚ Shelter (Wales) ❚ Tenant Participation Advisory Service ❚ Valleys Race Equality Council ❚ Welsh Assembly Government ❚ Welsh Federation of Housing Associations ❚ Welsh Language Board ❚ YMCA

A N N UAL REPORT 2002 / 2003 MAINTENANCE 11

❚ £482,016 spent on DAY TO DAY REPAIRS BREAKDOWN PLANNED MAINTENANCE & day to day repairs (Number of orders) MAJOR REPAIRS UNDERTAKEN ❚ £489,951 spent Boundary and Retaining Walls 19 houses on planned General building Fitted Kitchen Replacements 46 houses maintenance and 5% External Glazing major repairs Heating Upgrades / Replacements 14 houses 2% 2% Other ❚ £243,815 spent on Electrical 4% Replacement Windows and Doors 83 houses boiler maintenance 14% and painting Condensation Remedies 6 houses contracts Carpentry Plumbing/ 22% Heating 41%

Voids Roof/ 7% Rainwater 3%

REPAIRS PERFORMANCE Priority Group 1 2 3

Target Repair Time 24 hours 7 days 30 days

No. of Repairs Undertaken 1273 2261 1597

Proportion of Targets Met 100% 99.86% 100%

A N N UAL REPORT 2002 / 2003 12 PROJECTS CARE & REPAIR

❚ £1,430,595 spent on Development ANTICIPATED FUTURE SCHEMES ❚ The agency received 1,082 PEOPLE WE HAVE HELPED of Housing in Cynon Valley IN CYNON VALLEY new enquiries 49% of clients of these Beulah Chapel, Aberaman ❚ 956 clients received assessments were ill or disabled 1 disabled bungalow by the agency CURRENT DEVELOPMENT Aged < 75 Aged 60-75 ❚ 486 clients completed work to their SCHEMES IN CYNON VALLEY Mountain Road, Cwmaman 44% 47% home with the assistance of the 2 family houses Former Band Hall Site, Hirwaun agency of which 188 were core work 6 family houses Cae Bryn Hyfryd, Hirwaun and 298 were non core work. Former Boys Grammar School, 1 disabled bungalow

Trecynon Cae Bryn Hyfryd, phase IV Hirwaun CATEGORIES OF WORK 10 family houses 15 family houses CARRIED OUT

Gospel Hall Terrace, Gadlys Land at Bridge Rd Cwmbach Safety at Home 257 23.8% 4 family houses 2 disabled bungalows Renovation Grant 14 1.3% Re-improvement of Reimprovement of Private Work 24 2.2% 3 family houses 3 family houses Home Repair Assistance 202 18.7%

Regeneration Local Authority HEES 68 6.3% Properties Rapid Response 4 family houses Aged > 60 Adaptation Programme 99 9.1% 9% Cefndon Terrace, Hirwaun Disabled Facilities Grant 41 3.8% 12 family houses Advice Only 377 34.8% NUMBER OF CASES Number of new clients 532 TOTAL 1082 Number of new cases 1082

Number of assessments 956

Number of completions 486

A N N UAL REPORT 2002 / 2003 FINANCES 13

❚ Clear Audit Report CHARITABLE DONATIONS FULL TIME STAFF SALARY LEVELS OUR INCOME = £3,562,423 ❚ Achieving all The Access Partnership as at 31st. March, 2003 deadlines 3500000 Armistice Day Parade Committee Male Female 3,101,554 Staff Staff Cancer Research UK Trading Ltd 3000000 Under £10,000 Cynon Valley Disabled Alliance 2500000 per annum 0 0 Justin Furlong 2000000 £10,001 to £15,000 RCT & Merthyr Cruse Bereavement Care per annum 2 10 1500000

Ysgol Gyfun Rhydywaun 1000000 s £15,001 to £20,000 e 0 e v t r s m e per annum 4 9 t e o 91,s014 500000 175,541 n 83r,230c 1,06e7 G 303a e n R 109,714r r t I i U g In y t a R r m £20,001 to £25,000 p s 0 s n H e k d ro e e e n f c R S iv n i m t a u r per annum 2 1 v B i e r p & ia S f t s e lo e S e r ni n a I a & v r £25,001 to £30,000 e C T ts D n per annum 1 1 e R £30,001 to £35,000 OUR EXPENDITURE = £3,201,270 per annum 1 1

£35,001 to £40,000 per annum 0 1 Repairs 46% £40,001 to £45,000 per annum 0 0 SHRUG 5% £45,000 + 1 0 Depreciation Housing Properties Total full-time staff 11 23 Initiatives 3% 0% Mortgage Interest Management 19% & Services Development 21% Care & 1% Repair 5%

A N N UAL REPORT 2002 / 2003 14 ABBREVIATED ACCOUNTS

THE FULL for the year ending 31st. March, 2003 CORPORATE PLAN 2002/2003 2001/2002 2002/2003 2001/2002 & BEST VALUE £ £ £ £ PERFORMANCE PLAN ASSETS OF THE ASSOCIATION ANNUAL OPERATIONS IS AVAILABLE THIS IS WHAT WE OWN WHERE THE MONEY CAME FROM:

Houses, equipment etc (Fixed Assets) 13,486,855 12,697,055 Tenants’ rents and service charges 3,101,554 2,986,482

What we are owed (Amounts Receivable) 358,511 252,557 Care and Repair grant and fee income 109,714 82,641

Our cash is 2,070,839 2,860,489 Development Income 0 2,821

15,916,205 15,810,101 Initiatives 303 6,055

Social housing revenue grant 175,541 178,414 LESS WHAT WE OWE 3,387,112 3,256,413 To our contractors and others (1,005,469) (943,104) LESS: Repair contracts (53,646) (124,146) Expenditure on operating activities (2,603,681) (2,517,632) Loans to buy and build our houses (6,718,905) (6,874,802) LEAVING OPERATING SURPLUS of 783,431 738,781 8,138,185 7,868,049 Sale of properties 2,000 (1,651)

HOW THIS WAS CREATED Interest receivable 83,230 113,586

Share capital 71 74 Interest payable (598,522) (610,290)

Designated reserves 2,893,601 2,984,615 SURPLUS ON ORDINARY 270,139 240,426

Free reserves 5,244,513 4,883,360 ACTIVITIES

8,138,185 7,868,049 Transfer from reserves 91,014 51,575 361,153 292,001

The Audited Accounts have been forwarded to ALL members REVENUE RESERVES BROUGHT FORWARD 4,883,360 4,591,359 Further copies are available from the Registered Office RESERVES CARRIED FORWARD 5,244,513 4,883,360

A N N UAL REPORT 2002 / 2003 15

How to contact us

Address: 44-49 Cardiff Street, Aberdare, Rhondda Cynon Taff CF44 7DG

Telephone: (01685) 877933

Facsimile: (01685) 888300

E-Mail [email protected]

A N N UAL REPORT 2002 / 2003 CYNON-TÂF HOUSING ASSOCIATION LIMITED (incorporating Cynon Valley Care & Repair) 44-49 Cardiff Street, Aberdare, Rhondda Cynon Taff CF44 7DG Telephone: (01685) 877933 Facsimile: (01685) 888300 E-Mail: [email protected]

Cynon-Tâf H.A. is a non-profit making body registered under the Industrial & Provident Societies Acts (No. 22247R), the Association has charitable status and is registered with The National Assembly for Wales (No. J050) for the purpose of receiving Social Housing Grant.

A N N UAL REPORT 2002 / 2003