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Who WRLe A Quotere Reverse – RFI Logistics Process Association for Third is a trade Party association Service focused Providers on Third Party Service Providers to whom OEMs, ODMs, Branded and Retail companies outsource. The Re- 2002 verse Logistics Association monitors thousands of 3PSPs worldwide who are providing After- Outsourcingmarket Supply RL Chain Services services, - whilePhases supporting 2-4 the outsourcing needs of OEM, ODM, Branded and Retail companies. • Company established in June, 2002. • Review of Initial RFI Process – Phase 1 Today• Developmentwe support all of industriesthe Statement involved of Work in the RL process. We monitor reverse logistics in Consumer• Developing Returns, the Product RFQ Recalls and Service Logistics. 2004 • Matrix Analysis for Awarding Contracts • Selection & Awarding of RFQ Contracts • First trade show, February 2004, Las Vegas, Amsterdam and C•omp Start-Upany M andiss Ongoingion Our Best mission Practices is to educate and inform Reverse Logistics profession- als around the world. Our goal is to provide RL process knowledge to all industries. We want Singapore. to educate everyone about the reverse logistics processes that are common to each industries. OutsourcingWe have been RL and Services will continue – Phase to provide 1 Review our services at a moderate price to our members. • RFI program established and working since early in October 2004. RL Quote – Phase 2-4 2005 OutsourcingPRODUCT RL Services LIFE – Phase CY CL1 ReviewE Supply Chain AfterMarket Supply Chain • Regional seminars began in May 2005. FORWARD LOGISTICS REVERSE LOGISTICS E N New Product Material Manufacturing & D AfterMarket Customer Service Development Management Distribution U 2006 S • Design • Vendor • PCB Assembly E • Customer Service (HelpDesk) Development Relations • Box Assembly R • Depot Repair • Magazine established and published in January • Technology • Planning • Volume • • Service Logistics Roadmaps • Procurement Manufacturing R • Field Ser• vicGreene Initiatives 2006 with issues quarterly then moving to bi- E • Transportation Warehousing • ASIC • Inventory • Integration T monthly now. Development Planning • Configuration A • Spare Parts Management • Mechanical • Component • Final Testing I • RMA Management Design Fabrication L • Replacement Management • Distribution to E • PCB Layout Customer R • End-of-Life Manufacturing 2010
• Prototyping • Customer S • Fulfilment Service
• New Product • Fulfilment • • IT Process Management Introduction Transportation R • Recycling • RLA Digital Magazine launched on June, 2010. E • Refurbishment / Screening S E • Warranty Management L • “B” Channel Management • RLA Conference & Expo adds Latin America L • Asset Management show in Brazil in April 2010 E • Environmental Resources R S • Sustainability
• Sustainability
“In other words, anytime money is taken from a company’s bottom line revenue to support a product, that is a reverse logistics operation” - Gailen Vick, RLA Revision 112510 Copyright © 2010 Reverse Logistics Association®
10 RL Quote Process • Phase 1 - 4 www.RLA.org There is great content available in RLA workshops this year. You’re in town for the RLA Conference & Expo, why not take Las Vegas February The World’s Largest Reverse Logistics Conference advantage of your Monday and learn more about RL in an interactive classroom setting. At the RLA Conference & Expo in Las Vegas, the focus of 3PSPs will be to help OEMs, Retailers & Branded companies become aware of RL support on Beginning at 9:00AM on the day prior to the conference, a a global basis. This is a rich opportunity for OEMs and Branded companies registration fee of $999.99 allows you to attend any three workshops. to identify future service partners. There has never been an opportunity like this for 3PSPs to sit down face-to-face with the key outsourcing decision makers from the major OEMs and Branded Companies. Some Past Workshops Be sure to attend our annual Football Party and • Successful Outsourcing - RFQs, Contracts and SOW presented by Gailen Vick, RLA Charity Golf Tournament • Customer Experience by Kok Huan Tan, Senior Service Program Manager, DELL • Leverage RL to Drive Sustainability & Reduce Expenses by Jesse LaRose, ESE Solutions Sao Paulo, Brazil April Reverse Logistic Solutions Conference Empresas do mundo inteiro e principalmente da América do Sul e Central junto com muitos outros delegados internacionais, estarão presentes. Empresas de todo el mundo y especialmente América del Sur y Centroamérica, junto con muchos otros delegados internacionales estarán presentes. Companies from all over the world and especially South America & Central America along with many other international delegates will be in attendance. Register now www.RLAshows.org Amsterdam June Europe’s Premiere Reverse Logistics Gathering At RLA Amsterdam in June, the focus of 3PSPs will be to help European OEMs and Branded companies become aware of RL support on a global basis. This is a rich opportunity for OEMs and Branded companies to identify future service partners. There has never been an opportunity like this for 3PSPs to sit down face-to-face with the key outsourcing decision makers from the major OEMs and Branded Companies. A highlight of this Conference will be on the subject of “green laws”, particularly on WEEE and Up to 3-15% RoHS. Be sure to join us on the Canal Cruise Dinner. Singapore September of your bottom line Asia’s ODM Reverse Logistics Gathering Get ready for the RLA Conference & Expo in Singapore! International may be under attack. Delegates from companies in Asia, South Pacific, Europe and the America’s will be in attendance. ODMs and contract manufacturers will be looking for 3PSPs that can manage Reverse Logistics in North/South America and Europe, along with identifying Reverse Logistics solutions for the Far-East. Not to be missed is our Annual Racing Party.
To learn more visit: www.RLA.org Wednesday RLA Conference and Expo Format Typically is a 3-day format with Registration Welcome Remarks - Gailen Vick, President, RLA - 10:00am Keynote Address - Doug Schmitt, Vice President Global Support Services, Dell - 10:30am opening on Tuesday with workshops and industry reports all day. Wednesday opens with a keynote The Development of Next Generation Services through Understanding Customer Needs and Industry Trends speaker follwed by an all day schedule of speaker tracks and expo hall. Thursday continues with BUFFET LUNCH - EXHIBIT HALL - 11:30am - 12:30pm a half day of speaker tracks, expositions, closing remarks and the lucky draw. RLA will host with Track A Track B Track C Track D Track E Track F Tony Jim Joseph Sciarrotta Schoessling, Walden - a sponsor a networking event at each conference such as: golf tournament, footbal party, racing - Senior Please check Vice President Lecturer, Manager, Servigistics Supply Chain Asset the Marquees Managnt, party, canal dinner cruise, etc. Recovery Regulatory KU Jeff Dooley - Sr. for the most Gary Moore - RL Compliance Panel Discussion: Net Manager Manager - Recycling, Review Wireless Operations Josh Garrison - accurate up to Sprint Promotor Score Director of Service Daniel Barrett - Brian Mantel - Sr. Operations date schedule Manager, New Business Manager Reverse 12:30pm Failure Analysis Opportunities, USPS Logistics, Sprint Nextel RLA Conference and Expo Sample Format John Pinto - Sr. Director Supply Chain, Cisco of Operations, Toshiba Ken Kvancz - Senior Manager, Best Practices Care Indirect Sourcing, Tim Bradford - in Electronic Nokia Imagemicro Jeff Stratman - Merchant Director, Matt Peterson Stewardship - Making MONDAY Secondary Markets, Best Buy Co., Inc. Sr. Manager- Americas Service Parts Recycling Easy for Dell Bernie Schaeffer - CVP/Global Repair and Reverse Consumers Logistics, Motorola Workshops - 9:00am - 12:45pm Michael Tim Konrad Fred Bosman Robert Davis Moderator: Blumberg - - Senior Vice - Supply - Managing L e o n a r d President President Chain Product Member Palma A Coco A Palma B Manager Boomerang Schneeman Blumberg GENCO ATC - Sr. Vice Advisory ECN Group Solutions Ltd Group, LLC P r e s i d e n t , Gailen Vick Peter Nilsson, President Group Impact of C h i e f Panel Dis- Product VP of Global FINALLY! Trading Te c h n o l o g y Executive Director, RLA cussion: Managing Rob Ianni - Officer How To Increase Visibility, Lifecycle Logistics Sales, Entercoms, Inc. Real Time, End-to-End Partner Collaboration for Aftermarket Service & Supply Chain Visibility, Data Exchange 9:00am Successful Outsourcing: Brand Awareness and Reverse Logistics as a Mark Hessinger - ARP Gap Reduction Executive Director - Global There and Back Panel: Choosing a RFQs, Contracts and SOWs Moving Products Across Borders Revenues with Public Relations 1:30pm Profit Center Software Solution for - Oracle Customer Service, Larry Lile Abraham Pasternak - pcs Reverse Logistics GerberTechnology Dick Kluis - VP – Product Strategy, Servigistics Gary Moore - Sprint wireless, llc Management Andrew Katcher, President, Rapid Results Increasing NPS, customer John Axe - CEO, ECN Group Roger Levi - Intel Rachel North - Toshiba Kenneth McDaniel - ntel satisfaction, revenue, and Michael Ayon - GM/ Dir. Business Haozhe Chen - Assistant Professor of Disposition by Design - Getting the Best Thomas Maher - Dell service process Development, ECS Refining Marketing and SCM, East Carolina University Suite of Disposition Services for Your 2:30pm - 3:30pm Organization AFTERNOON BREAK - EXHIBIT HALL - Coco A Coco
11:00am Jack DeButts Tracy Schre- Steve Brown Gary Reblin - Kumar - Director - Global VP, Domestic Vidadala Returns & cengost Product Life- - Product Exchange - Global Ser- cycle Manager Products Developer 7th RLA ANNUAL Charity GOLF TOURNAMENT - Red Rock Country Club - 1:00pm - 5:00pm bus at 12:00pm Management vice Materials Hewlett Process Dell Manager Packard Weaver, Inc. MutiVendor Software Tuesday Panel Discussion: Medrad Solutions for Globalization of Returns Services: The Tip of Reverse Logistics the Spear in Account Transportation Returns and eCommerce- Workshops - 9:00am - 12:45pm 3:30pm Management Challenge Penetration USPS Integrated Carrie McWilliams - UPS Approach Palma A Coco A Palma B Coco B Palma C Jaguar A Palma D Palma D Bryan Arnold - Dish Network Tom Calderwood - Oracle Sandy Parlier - Dish Network Kathy Murphy - Jarden Gloria Jeffrey Harrison - Blue Raven Technology Sam Mikles - EMC/BRS David Lamb - Cisco Sharon Joyner-Payne - Inmar Gailen Andrew Michael Chris Liz Blumberg Fabian Cervantes- Vick Katcher, Walker, Moderator: Joe Walden Paul Baum - Haozhe Roger Moderator: President Hay Andrew - Lecturer, CEO Chen - Rowley Hans-Jochen President Supply Chain Executive President, Blumberg VP Supply Katcher - PlanITROI ECU - Service Lueckefett PSS, LLC President Management Rapid Marketing University of Manager, - Managing Director, Advisory Chain Rapid Results, Director Results Inc. Kansas Samsung RLA Group Maximize & Operations Mark Prol, Peter Nilsson, 1WEEE 9:00am The Great Best Gary Gammon - ECU Services Best Practices: Business Manager Practices in Inventory Trends in E-Waste Purposeful Refurbishing Marketing & Revenue VP, Inmar President Disposal and Reverse Case Study: Control GmbH Panel: Strategies Entercoms, Inc. 4:30pm Disposition Debate vs Recycling RL Software Usage Lean Repair Moving Opportunities in Dev.,Image Logistics and visibility in for managing regulatory Selling Reverse Performance Trends and Issues - An returns and Reverse Products Across Logistics your AMS and Microsystems Service Chain Empirical Study complexityReverse Public Relations Logistics Logistics Trends Borders Services RL Organization Collaboration CONFERENCE RECEPTION - Exhibit Hall 5:30pm - 7:30pm Morning BREAK - 2:30pm - 3:30pm Thursday Palma A Coco A Palma B Coco B Jaguar A Track A Track B Track C Track D Track E Track F Christopher Moderator: Tony Michael Raj Rahul Singh Moderator: Gailen Vick Andrew Katcher, Michael Jonathan Sciarrotta Ayon - ECS Subramonian - Entercoms, Christopher Fabian Inc. Executive President, Rapid Blumberg Grimm - Senior Refining - GM, Dell, Fabian - President Professional Director, RLA Results President - Global Manager, Inc. Service Solu- Blumberg Professional Solution Asset tions, LLC Service Architect- Recovery The Panel: Advisory Group Gloria Cervantes-Hay Service importance of the How to Boost AMS & Disposition by Design Solutions, LLC Oracle Panel: Role of RL Profitability while 11:00am & How to Maximize Sales value chain for the Partnering for Reverse Supply Chains increasing Customer Successful Outsourcing: - Getting the Best Best Practices in Maximize Revenue Samantha Richerson, and Reduce Costs WHOLE product life Success Taking the Hill Satisfactionprovider in Value Chain RFQs, Contracts and Suite of Disposition Reverse Logistics Opportunities in your AMS Entercoms, Inc. with Returned Goods cycle
SOWs Services for Your Management and RL Organization 10:30am Robert Anderson - Barnes & Noble Chad Burke - Mark Prol - Service Chain Collaboration Please check the Ryder Inmar Marquees Buffet LUNCH - Industry Committee Chair/Co-Chair Strategy & Reports Meeting - 12:30 - 1:30pm Michael Galbreth - University of South Carolina for the most Jonathan Barry Yanes - accurate up to Pine - Renova Blue Raven Technology Technology EXHIBIT HALL OPENS - 1:00pm date schedule Moderator: Michelle Aki Korhonen Dr. Oliver Moderator: RLA Industry Committees - 2:30pm - 3:30pm • RLA ADVISORY BOARD MEETING - 2:30pm - 4:30pm Kevin Steele Gross - - Founder and Hedgepeth Hugh Kinney, - COO, The Sr. Manager, CEO , PC- - Reverse Analytics , Doctor, Inc Jr. - Associate Results Logistics Partner T-Mobile Director, APU Track C Track D Track E Track F Group Hardware The Progress Diagnostics Hong-Chao Zhang - Dir. Group Faith Based Chairman: Thomas Chairman: Ron Lembke, How Retailers and Reverse Logistics for Android Platforms of Advanced Mfg. Lab, Panel: Practical Ideas Chairman: Gene Analytics Reverse Logistics Western Digital University of Nevada Manufacturers Can Dept of Ind. Engineering, for Driving Down Bodenheimer, Genco/ATC Please check the Marquees Burnam, Texas Tech University Work in Partnership To Costs and Improving Reduce Returns for the most accurate up to Liz Walker - VP Service Levels in 3PSP
11:30am Marketing & Operations date schedule Jack DeButts Gene Bodenheimer Harrison Dean - Inmar 2:30pm - Dell - GencoATC Business Dev.,Image Food & Beverage Committee Data Storage Committee Standards Committee Microsystems Ken Ueltzen - Mike Moore Chuck Ed Cisneros Sam Jackson - Target Cokeva - DEX Chairman: Leonard Chairman:Maryellen Daniels, Chairman: Sam Jackson, Chairman: Raymond Reducing Carbon Johnston - - HP Footprint through Schneeman ITRAN Electronics Recycling Target Glynn, Cavalry Sales and Walmart SVP, CTO, DEX Marketing Reverse Logistics LUCKY DRAW - Lyndsey Turner, Editor, RLA - 12:30pm 4:00pm CLOSING REMARKS - Gailen Vick, Software Solutions Committee Consumer Electronics Committee Retailers Committee Sustainability Committee President, RLA - 12:00pm for MP3 Players, DVD RW, Portable DVD Players, External Hard Drives, Digital Cameras (you must be present during the drawing to win) OCIATION OCIATION S ASS S ASS ISTIC RDS ISTIC RDS REVERSE LOG AWA REVERSE LOG AWA NCE NCE EXCELLE Awards Gala (for Members, speakers & Exhibitors) - 5:00pm - 8:00pm EXCELLE RLA Conference and Expo Past Speakers (sample list) RLA Conference and Expo Past Exhibitors (sample list)
• 1WEEE Services GmbH • BlueRectangle.com • Elcoteq • Iomega International S.A. • Pep Boys-Manny, Moe & Jack • Teckwah Logistics • 3M • Blumberg Advisory Group • Eldon Montgomery • ISC GLOBAL AG • PepsiCo • Teleplan • 7 Hills Business Solutions • BMS Gestão Empresarial • EMC • Itran Electronics Recycling • PerkinElmer • Teleplan International • Aberdeen Group • Booz Allen Hamilton • Endicia • Jabil Global Services • Pervacio, Inc. • Tesco • Accenture • Câmara do Deputados • ENTERCOMS • Jarden Consumer Solutions • Pfizer Consumer Healthcare • Test Technology, Inc. • Accerio B.V. • Canadian Tire Corp. Ltd. • Entercoms, Inc. • Johnson Fain & Rhode LLC • Philips Consumer Electronics • Tetra Pak • Accerio BV • Canon Canada Inc • Entigo • Juniper Networks inc. • Philips Healthcare • Texas Tech University • Ace Wireless • Canon Europa • Erasmus University NL • KatoTec • Pincvision • The Home Depot • Acer • Canon U.S.A. • ergoTrade AG • Kellogg Company • PlanITROI • The Progress Group • Acer India • CASE • ESE Solutions • Kewill • Plantronics • THE RECON GROUP • Achievex Corporation • CCR Logistics Systems AG • Europhia Consulting • KLA-Tencor Corporation • PONTONET • The Results Group • Adjoined Consulting • Celestica • Evavi, Inc • Korea Aerospace University • ProcessWeaver, Inc. • The Service Business • Adobe Systems Software • CELLBRAS • Everblue Consulting • Kyocera Communications • Qualtech Systems Inc. • The Trinity Design Group, LLC • AER Worldwide • Centre for SCM, NTU • EWH Corporate Support • Kyonggi University • RadioShack • Tilburg University • AFMS, LLC • ChainLink Research • Expeditors International • L.L. Bean • Rapid Results, Inc. • TNT • Agilent Technologies • Channel Velocity • Fatec Guarulhos • Labelmaster Services • Refurb World/ Tech Ed • Toll Tranzlink • Agnitio Management Consultants • ChannelAdvisor • FedEx Services • Lenovo • Renova Technology, Inc. • Tompkins Associates • AICPA • Chungco Technology Pte Ltd • First Logistics, LLC • Lexmark International • ReSolve • TomTom • Aiyer Group • Cielo • Flash Global Logistics, Inc. • Lexmark International, Inc. • Returntrax • TOSHIBA • AKS Consulting • Cincinnati Bell Wireless • FlexLogistics & Services • LG Electronics • RFID Global Solution • TransportGistics, Inc. • Alcatel Inc • Cingular Wireless • Flextronics Global Services • Li Tong Group • Ricardo Eletro • Triton Financial • Alcatel Mobile • Cinram Wireless • Four Soft • Liquidation World • RIM • UnicenP Universit • Alltel • Circuit City • Foxconn • Liquidation.com • Rochester Institute of Technology • Unisys • ALOM • Cisco • Freeflow • Liquidity Services Inc. • RoShar • United Recycling Industries • Amark International • ClearOrbit • FRS Group • Liquidity Services, Inc • Round2 Technologies, Inc. • United States Postal Service • AMCOR • Click Commerce • FUMEC University • LL Bean • Ryder Supply Chain Solutions • University College of Boras • American Public University • CLS, an Inmar Company • Funai Corporation • Lucent Technologies • Samsung • University of Arkansas • Andlor Logistics Systems • Cokeva • GENCO ATC • Malaysia Institute of Transport • SanDisk • University of Borås • Apple, Inc. • Compal • Geodis Global Sloutions, • MAN Latin America • SAP Labs, LLC • University of Brescia • Applied Materials • COMPAL/BIZCOM EUROPE • Deutschland GmbH • MasterWorks International • Scientific-Atlanta Inc. • University of Houston • APUS • CompUSA • Georgia Tech • Maxus Technology • Seagate Technology International • University of Nevada • ARISE • Comtek Computer Systems • Gerber Technology • MCA Solutions • Serve2XL • University of Oklahoma • Ark Consulting Group • ConAgra Foods • GIfts In Kind International • Metech International • Servigistics • University of Rhode Island • Armstrong & Associates, Inc. • Connexus • Gordian Logistic Experts • MGH Consulting • Sharp • University of Sao Paulo • Arvato • Consolidated Logistics • Government Liquidation • Microsoft • SHIVNET INC. • University of Sheffield • ASM America • Coughlin Associates • Gracestone, Inc. • Millennium 3000 Ltd. • Siemens • University of South Carolina • ASML • Cranfield University • Green Oak Solutions • Mobius • SigmaQuest • UNLV Libraries • Asset Science • Craters & Freighters • Grupo Pão de Açúcar • ModusLink Corporation • SimPak International • UPS • Assurant Solutions • Cricket Communications • GSG Supply Chain Strategies • Motorola • Sims Group • UTStarcom Corporation • Asurion • CTDI • Harman Consumer Group • NCR • SIMTech • Valuec BV • AT&T, Inc. • CVL • Heather Steer • nelly.com • SIRAS.com • Venture Outsource Group • ATC Logistics • Cycleon • Hewlett Packard • New Balance • Solectron • Video Audio Specialists Inc. • Avaya • D.W. Morgan Company • HJ Heinz Company • Newgistics, Inc. • SOLON SE • VisiStat • Azul Brazilian Airlines • Data Exchange • Hocutt & A • Nextel Telecomunicações • Sony Electronics • VIZIO Inc • B-Stock Solutions • DecisionOne • Home Depot • Nike • Sony Ericsson • Vtech • Baby.com.br • Dell • Hyper Microsystems Inc • Nokia • Sprague Magnetics Europe • Wal-Mart Stores, Inc. • Barkawi • Delta Air Lines Inc. • IBM Corporation • NVC Logistics Group, Inc. • Spring Global Mail • WCTBid.com • Barnes & Noble • Desert Meats & Provisions • Image 1 Wireless, Inc. • NYK Logistics • Sprint Corporation • Web of Trust • Bayer HealthCare • DEX • Image Microsystems • OnePak, Inc. • Sprint Nextel Corporation • WeRecycle!, Inc. • BCBG • DHL • Independent • OnProcess Technology Inc • Storage Visions • Western Digital Corporation • BCD Electro • DYMO • Indiana University • Oracle Corp. • Strategies For Growth • Wistron • Becker & Poliakoff, P.A. • Dyscern • Individual • Overstock.com • Stuart & Associates • WM Recycle America • Belkin • EAESP-FGV • Infinet Service Solutions • Ozark Electronics Repair, Inc. • Sun Microsystems, Inc. • Xcaliber Technologies • Bell Industries • East Carolina University • Infosys BPO • Palm Inc. • Supply Chain Alliance, Inc. • Xelus • Bertram Capital • eBay • Infoteam Oceania • Panasonic • Sykes Global Services • Yamaha Corporation of America • Best Buy • eBoomerang • Ingram Micro Logistics • PC-Doctor, Inc • T-Mobile USA • Zerowait • BigByte • Echostar • Inmar • PCS Wireless • TAKE Supply Chain • Zmags • Biolase • ECN Group • Intarvo Technologies Ltd • PDSi • Target • ZRG Inc. • Black & Decker • ECS Refining • Intechra • Pegatron • Tech Ed Networks • ZSL Inc • Blue Raven Technology • Elan Pharmaceuticals • Intel Corporation • Pelican Products, Inc. • TechTurn RLA Conference and Expo Past Sponsors (sample list) GN Netcom Mattel Inc PowerON Services Inc. TAKE Solutions Inc. RLA Conference and Expo Past Attendies (sample list) Goodwill Ind. International McAfee PRECISION CAMERA Target Corporation Gordian Logistic Experts Memofix Hitech Services PricewaterhouseCoopers TCG Brazil 1WEEE Services GmbH Belgian Post/ Taxipost ClearOrbit, Inc. EarthLink Inc Greenpeas Solutions/IPI MERCORP INC. ProcessWeaver, Inc. TechTurn 3 Dimensions LLC Belkin Click Commerce Eastman Kodak Company Greenstream International MGH Consulting Ltd Procter & Gamble Teleplan International 3 Tek, Inc. Bell Industries Clover Environmental eBay Inc. Greystone Data Systems, Microsoft Corp. Projector Doctor, Inc. TESSCO Technologies 360 Technologies BellSouth/AT&T Solutions eBoomerang Inc. MITRANS PSSI Tetra Pak 3Com BenQ Coherent, Inc eBuilder Guardian Logistics Mitsubishi Warehouse Quanta Computer Inc The Boeing Company 3M Besa Imports Coinstar EchoStar Technogies Corp. Harbor Freight Tools MOBIUS QVC The Home Depot 7Hills Business Solutions Best Buy Co., Inc. Cokeva ECN Group Ltd Helwett Packard ModusLink Corporation R-Logic The J.M. Smucker Company Aberdeen Group Big Lots Capital Colgate Palmolive ecoATM Hitachi Data Systems Monster Cable, Inc. R2X The Results Group ABN/AMRO Big Tech Comcast Cable Ecomtek, Inc. Home Depot Motorola, Inc. R3 Systems Group The Walt Disney Company ABX Belgium Distribution BigByte Corporation Compal/Bizcom ECOSPAN Home Shopping Network Natura Radio Shack Corporation Time Warner Cable Accel Frontline Ltd Bigston Corporation Compusun.com ECS Refining HTC NESA Rapid Results, Inc. TiVo, Inc. Accenture Bizcom Electronics, Inc. Computer Trends Elcoteq Inc. Hyper Microsystems, Inc Nespresso USA, Inc. ReCellular, Inc. TNT Accerio Black & Decker CompuVest Corp. Electronic Recycling & Hyundai Motor America NETGEAR Inc. RedPrairie Tompkins Associates Access Business Group Blue Raven Technology ComServe Network Trading IBM New Breed Logistics Refurb World Inc. TomTom International Acer BMI - Beacon Management, Comtek Computer EMC Corporation Image MicroSystems Newegg.com Regenersis Toshiba ACS, Inc. Inc. Systems Encompass Inmar, Inc. Newgistics, Inc. Renova Technology, Inc. Total Return Solutions Active International BMT Asia Pacific Ltd Con-way Freight Inc Encore Repair Services inTarvo Technologies Nike, Inc Repair Group Limited Corp Adobe BNKe Solutions, Inc. ConAgra Foods Entercoms, Inc. Limited Nikon (RGL) Touchstone Wireless Advanced Digital Bradesco Concentrix Epson America, Inc. Intechra, LLC Nintendo of America Research in Motion (RIM) Trans-Americas Logistics Broadcasting Branison Group ConMed-Linvatec Ericsson Intel Corporation Nokia Inc. ReSolve Inc. Advent International BRAZIL POST - Conn’s, Inc. Evavi, Inc. Iomega International Novell, Inc Revonate TransTrade, Inc AGParts Worldwide CORREIOS Connect Industries ExpressPoint Technology ITRAN Electronics NVC Logistics Reynolds + Reynolds U.S. Cellular Alcatel-Lucent Brazilian Post Connect Industries / Rehab Falcon Imaging,Inc Recycling Nvidia Robert Bosch Tool Unicor Allied BrightBuzz Inc. Recycle Farmers Jabil Global Services, Inc. NYK Logistics Corporation United Airlines ALOM Brightpoint, Inc Connect Industries Ltd. FastAsset, Inc. Jarden Consumer Solutions Oakley Inc. ROUND2 Inc. United Radio, Inc. Amazon.com Brightstar Corporation Connexus Fatec Guarulhos JB MICRO Inc. OfficeMax RT Outsourcing Services United States Navy AMCOR Bristol-Myers Squibb Co. Connnexion Point Fedex Worldwide Services JCPenney OnProcess Technology Ryder System Inc United States Postal American Public University BroadTech, Inc. Conrad Electronic GmbH Fisher-Price Juniper Networks, Inc. Oracle Corp. Samsung Service Americold Brocade Consumer Products Flash Global Logistics, Inc. Katotec Pte. Ltd. Overstock.com SanDisk UPS Apple Inc. Bsd distributors Services Flection International Kewill Ozark Electronics Repair, Sanmina-SCI US Army ATEC Arrow Electronics Butler-MacDonald, Inc. Converge Flextronics Global Services KLA-Tencor Corporation Inc. SAP US Cellular Arvato Service C.H. Robinson Worldwide, CoreCentric Solutions, Inc. Four Elements, Inc - 4E Kodak GmbH Packard Bell Scientific Atlanta USPS Asia MTM Inc. Coretronic Corp Logistics Konica Minolta Palm, Inc. Seagate Technology Int’l Valuec Asset Science C2Wireless Correios de Brasil Four Soft Limited Kuehne + Nagel PalmOne Sealy Inc. Veer Right Management Assurant Solution Cable One Costco Wholesale Foxconn Technology KW International Panasonic Communications Sears, Roebuck & Co. Group AT&T Cadex Electronics Inc. Craters & Freighters Group Kyocera Ltd. Seneca Data Venture ATC Logistics and Calko Distributions Cricket Communications, FREE Electronica LaCrosse Footwear Inc. Pandisc Servigistics, Inc Verizon Wireless Electronics Canada Post Inc. Free Flow LCDPanels.com PDSi - Pinnacle Data SHARP ViewSonic Corporation Audiovox Corp. Canadian Tire Corp. Ltd. CVE Group, Inc. FRS Group Lenovo Services Systems Inc. Shivent Inc. VisiStat Auto Zone Canon Cycleon Fuji Xerox Co Ltd Lexmark International, Inc. PECO Pallet, Inc. ShopJimmy,com Vodafone Avnet, Inc. Casio Inc. Data Exchange Corp Fujitsu LG Eelctronics Pega Service Siemens Volvo Car Corporation Avon Caterpillar Inc (DEX) Fulane Electronic Inc Li Tong Group Pegatron Corporation Simpak International Wal-Mart Store, Inc. AWA Limited Celestica, Services Dealtree Inc. Full Circle Wireless Inc. LifeScan/Johnson & Pelican Products, Inc. Sims Group Warehouse 86 Azul Brazilian Airlines CELLBRAS Decision One Funai Johnson Pep Boys SIRAS.com Warner Bros. B-Stock Solutions, Inc. CellPoint Distribution Dell, Inc. GAMESTOP Liquidation World Pepsico Beverage and Solectron WeRecycle!, Inc. B&N Electronics Inc Chainnovations Device Global B.V. GAP NETWORKS LL Bean Foods Sony Williams-Sonoma, Inc. B2X Care Solutions Champion Telecom DHL Global Mail Garma LOCKHEED MARTIN Pervacio, Inc. Sony Ericsson Wireless One Baby.com.br Chemtron Corporation DIRECTV, Inc. Gazelle Lucent Technologies Pfizer, Inc. Sprague Magnetics Inc. Wondries Toyota Banyan Business Solutions Choice Logistics, Inc. Dish Network GE Healthcare MacGillivray + Lee Philips Spring Glaobal Mail Woot, Inc. Grp. Cicsco Systems Disney Mobile GEEP NC Mainstream Solutions Pinnacle Data Systems, Inc. Sprint Xerox Corporation Barnes & Noble.Com Cielo DSV Solutions GENCO ATC MAN LATIN AMERICA Pitney Bowes Sprint Nextel XM Radio BAX Global Circuit City Stores, Inc. DURABILIT General Motors ODC Manpower Business PlanITROI, Inc. Storopack YAMAHA BBB International Cisco Systems Inc. DVA, Inc. Geodis Solutions Plantronics Inc. Sun Microsystem Zale Corporation BBBInternational Citizen DYMO Georgia Tech MaSeR Corporation Polaroid Corporation Sunterra Equipment Inc ZSL, Inc. BCBG ClassifiedBuyers.com E2E Strategies Gerber Scientific Mass Integrated Systems Polycom Global Services SYKES Inc MasterWorks Pontonet T-Mobile RLA Seminars are one-day events held around the RLA Conference/Expo and Seminar world at key industry locations creating easy access for Speaker Information With three days of anyone interested in learning best practices and strate- conference sessions in Las Vegas, Brazil, Amsterdam, gies in Reverse Logistics. Check out the schedule to find Singapore and full day sessions at our Seminars, a RL Seminar near you! we are constantly seeking Reverse Logistics The seminars cover topics that are pertinent to OEMs, professionals from OEMs, ODMs, Retailers, Branded Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Companies and Academic Institutions as Speakers Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, and Panelists. We are also interested in Consultants Recycling, Warranty Support, Asset Management and many more. Do not miss out on the op- with a thorough knowledge of Reverse Logistics portunity to hear directly from industry leaders as they roll up their sleeves and tackle the major to serve as Panel Discussion moderators. The issues in reverse logistics! areas of focus for our speakers and panel discussions are the following: Aftermarket Supply Chain, IT Solutions for Reverse Logistics, Wireless Communications, Online Auctions & Marketplaces, Facility Tours are the highlight of each RLA Seminar is the facility tour showcasing some of the Environmental and Regulatory Requirements (WEEE, RoHS), Warranty Returns and Repairs, most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed’s, Sun Outsourcing RL Services, Repair Technologies, e-Waste/Recycling and many more! StorageTek, FedEx Memphis Hub, Motorola, Lands End, Home Depot and Image Microsystems.
What past attendees have said about RLA Seminars... “The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends.” - Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive Benefits In addition to having an opportunity to share your views on Reverse Logistics, each OEM, ODM, Retailer, Branded Company or Academic speaker or panelist receives the following “This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained benefits: real insight to issues that I would not have thought about if I had not attended this event.” - Mike Shelor, • Passes for your colleagues: Shelor Consulting Inc. Reverse Logistics Conference & Expos Reverse Logistics Seminars “I found the workshops and seminars to be a great opportunity to discuss best practices and real world experiences.” - • Speaker/Case Study 10 passes • Speaker/Case Study 5 passes Dean Schiavone - Director, WW Reverse Logistics, Cisco Systems • Panelist 5 passes • Panelist 2 passes
“The presentations at the Reverse Logistics Seminar were informative and pertinent. I definitely recommend these • Moderator 3 passes • Moderator 1 pass events to my RL colleagues.” - Arthur Teshima, VP Business Development, DEX • For OEM and Retailers, a personalized “Hospitality Suite” for quarterly business reviews with your vendors during the conference. i a n n o • RLA will set up meetings between you and your vendors and/or counterparts to discuss t best practices.
am • One level upgrade to Reverse Logistics Association membership cag i lan • Subscription to our weekly RL News Clippings and monthly RL Magazine h A t A u s t i B o s t o C M i RLA Exhibitor Benefits & Value RLA Exhibitor Benefits & Value
Sales & Marketing • Exhibitor Staff For Exhibiting Company Employees Free Admission • Face-to-face meetings • Evaluate Competition Internal Passes – Registering at least 30 Days Ineternal Pass • Qualified Leads • Learn “best practices” Exhibitors using the Prior to Event ($2,499 Discount) • Relationship building in non-sales • Introduce customers to Conference Invitation environment management team Program receive 4 staff 10x10 Booth 4 • Entertain customers • Attend customers QBR’s passes for every 100 10x20 Booth 8 • Reward sales force • Strengthen “brand” recognition square feet of exhibit • Recruiting • Uncover new partners space. Exhibitors earn 20x20 Booth 16 Additional Boothone Discounts additional staff pass for each VIP that registers using the exhibitor’s VIP Discount Voucher code.
Conference Invitation Program Membership PERCENT Multi – Locations PERCENT • Develop sales targets • Booth cost rebate or upgrades Professional 5% 2 Shows 5% • Tracks sales team’s success • VIP discount code for 60% off • Maintains sales focus registration Silver 10% 3 Shows 10% • Exhibitor Options Membership Percent Multi-Locations Percent • Email notification to exhibitor • Customer appreciation Gold 10% 4 Shows 15% when VIP registers • Available only to RLA members Early Bird Payment 5% 1 Year Advance 5% Bronze 5% 2 Shows 5% Silver 10% 3 Shows 10% • President’s Club trips who exhibit Following Year’s Show 4% Additive Discount Gold 10% 4 Shows 10% - For every 12 Registered VIPs from current show Early Bird Payment 5% 1 Year Advance 5%
Copyright © 2011 Reverse Logistics Association • Speaker Opportunity – Exhibitors who are RLA members are offered one opportunity to speak during the conference sessions and participate on a panel discussion.
• Speaker Nominations – To ensure that we have all the individuals or companies that you are interested in meeting, nominate your OEM, Retail, or Brand Marketer prospects to be speakers.
• Marketing Exposure – Your company is represented in print and online material before, during, and well after the Conference. • Company logo and link will be displayed in multiple locations on the RLA Shows website for the Conference • Company logo will be featured in RLA emails for the Conference • Logo will be featured in the Conference Program Guide distributed at the event • Speakers will also be included in the event re-cap included in RL Magazine
• Reverse Logistics Magazine – RLA will send you a monthly template for RL Digital Magazine which will allow you to insert your logo and forward the magazine to key clients and prospects, as a courtesy of your company. This is provided at no charge.
www.RLAshows.com • www.RLA.org Direct: +1 801.331.8949 RL Solutions – We help connect YOU to solutions for. . . Connect With the Best We are the Association that specializes in Reverse Logistics and RL Solutions we have found that many Manufactures, Retailers & 3PSPs spend a lot of time, energy and money trying to find a partner. Using RLA methodology, we’ve helped clients such as Microsoft, Dell, Philips, HP, Home · 3PSP Services Depot, Cisco, Intel, Lexmark, Walmart and many more. · Consultants · Facilities with RL Quote Submit an RFI today and start getting responses tomorrow. It’s secure, confidential and FREE. Register today and find the solution you’ve been waiting for. Third Party Service RL Infrastructure Providers (3PSPs) RL Quote connects you to the companies that need what you offer. • At this very moment, RFIs are waiting for your response! · Research • RL Quote takes the hassle out of finding the right customers for your business. • There simply isn’t a more cost effective way to meet new customers and grow your business. · Mergers & Acquisitions
· Internship Programs Consultants Are you looking for a Professional Reverse Logistics Consultant? · Industry Jobs Find a professional RL consultant to match the task you need accomplished. Submit your request for a consultant and receive responses online from professional RL consultants with the right capabilities, expertise, and knowledge.
We know that many Manufacturers, Retailers RL Consultants - Don’t have time to look for your next client? Consultant Connections was developed for you so you don’t have to. At this very moment, clients & 3PSPs spend a lot of time, energy, and money are waiting for you to solve their problems. Consultant Connections takes the hassle out of finding trying to find the right solutions. the clients for your business. There simply isn’t a more cost effective way to meet new customers and grow your business. We know that you can’t look for clients while you are consulting. So we offer ways to expedite your solutions search at NO COST to you, while you remain Let us be your marketing department for you. anonymous. • You meet the clients needs • Consultant Connections finds clients for you RL Solutions – It’s Confidential and FREE. Facilities Moving out of an RL FACILITY? For more information visit RL Solutions at Are you moving out of a Reverse Logistics facility that has RL www.RLA.org infrastructure installed? At this very moment, RL companies are looking for facilities with RL infrastructure already installed. Facilities Connection takes the hassle out of having to restore your facility to its original state. RL Solutions There simply isn’t a more cost effective way to vacate a facility.
• You detail what is in the facility • Facilities Connections finds someone who needs to obtain what you need to liquidate. Research to avoid, what to look for and finding the right consultants for deal structuring. We talk to you to Find an independent organization that can determine your goals, both strategic and tactical and then, using our knowledge of the industry, do deliver the research you need. Submit your all of the work necessary to bring you a deal that best fits and optimizes your return request and receive responses online from professional research and academic groups. Internship Potential benefits include: Internships at Reverse Logistics Association are designed to offer students both practical and working experience • Identify markets in a highly competitive industry. Internships may be in such • Identify industries to avoid areas as research, engineering, sales/marketing, accounting/ • Secure venture capital finance, hospitality, photography, journalism and customer • Identify if sales are headed in right service. Please email [email protected] to include direction your company in the internship program or to find out more information. As an association, we realize that most companies don’t have the resources or time to research important topics or potential opportunities. Many times needs are not met and good ideas are forgotten. Our goal is to help our members grow. Allow us to help you to support your good ideas. Careers Your place to post jobs* within the Reverse Logistics Industry. Let us use our vast resources to locate the research you need. Find the top careers in Logistics, Supply Chain, Transportation, Freight Forwarding, 3PL, Distribution, Purchasing, Warehousing, Sales/Business Development and Manufacturing.
Directory If you are a job seeker or a hiring manager looking to staff positions within the Reverse Logistics OEM’s and 3PSP’s enter their profile information. This data is compiled and marketed to OEMs. The Industry, this is the place for you. Contact RLA Connections for more information! OEMs use our database as a resource tool for outsourcing their reverse logistics service operations. The 3PSP’s benefit from increased exposure. Additionally, 3PSP’s are always doing marketing research to determine the future direction of repair technology at a substantial cost to their Forum for Reverse Logistics Professionals company. Reverse Logistics Association reduces marketing costs by giving 3PSP’s marketing analysis You have issues and roadblocks in the reverse logistics. The good news is that so many other and future technology requirements of electronic manufacturer’s & branded companies outsourcing companies and individuals in the industry have similar problems. We have created a forum to bring needs. the best minds in the industry together to share common ideas and breakthroughs. Why try to reinvent knowledge already available? Let us all work together to find solutions on the RLA Forum. Catastrophic Recalls Missteps and poor communication can have a catastrophic impact on the brand, stock price, and Video Presentation & Conference Presentation reputation. Choosing the ideal 3PSPs for best practices in handling product liability and recalls, can Not able to attend a conference or seminar for some reason? Perhaps there too many great seem to be a near impossible task given the short time allowed by government regulations. As a speakers and you couldn’t hear all of them. Or perhaps you service to our members and the public, the Reverse Logistics Association is provides a directory heard a speaker that you want to review or share with company. 3PSP’s providers to handle the task seamlessly. Should an emergency arrive or if you are just The good news is that we have them available for purchase on preparing your contingency plan, we have the tools you need. our website. Download the intellectual property that you are not able to attend.
Mergers & Acquisitions Is it time to look to M&A to power your company’s growth? Find companies that are ready to be acquired without playing the traditional games of the business Research Documents grapevine. Submit your request for potential merger and acquisition opportunities and receive We have many research documents available to help meet your responses online from companies that will enhance your business portfolio and fuel more growth. needs. The majority cannot be found anywhere else in the world. We have regulatory information, market tracking, articles, We help do mergers, acquisitions, divestitures and deal making in the Reverse Logistics industry. and various research documents. We are continually placing more and more resources within your reach. We are here to serve We have in-depth knowledge of who is buying, who is selling, what the valuation might be, what you our members and make your jobs as easy as possible. Want to know how you can skip class and get credit for it? Closing or Moving out of a Reverse Logistics facility? The Reverse Logistics Association is offering a great internship opportunity that will help you gain direct exposure to hundreds of potential employers. RLA Conference and Expo attendees include At this very moment, RL companies are companies such as Black & Decker, DHL, Sony, Jabil, Microsoft, HP, looking for facilities with infrastructure Palm, Walmart, Canadian Tire, Tesco and Best Buy. already installed. Let us help take the costly hassle out of having to restore RLA’s mission is to educate and inform Reverse Logistics professionals your facility to its original state. and they need interns to help manage the upcoming Conference & Expo, February 7-9, at the Rio Hotel & Casino.
HOW WILL I Looking to Expand or Relocate? BENEFIT? Let us help locate facilities with the The RLA internship program RL structure already in place. Save the operates year-round and hassle and resources and find it now! includes specific five-day internships on location at our Las Vegas, Amsterdam, Singapore and Brazil conferences. These internships introduce students to executives in personal and professional settings. Benefits include a free Student Membership in the RLA ($199 value), free intern business cards to give to attendees and exhibitors, and one-on- one interaction with potential employers.
WHAT ARE THE REQUIREMENTS AND WHAT WILL I BE DOING? The entire process is secure. All interns must be professional and self-motivated. Full-time or part-time student applicants accepted. All interns must be either senior undergraduate All inquiries are kept confidential. or graduate students. Responsibilities include: sales, speaker management, room management, food and catering management, customer service, RLAconnect.com accounting, photography, and articles for RLA publications.
WHERE DO I SIGN UP? REGISTER TODAY by going online to https://rltshows.com/intern_register.php and filling out the registration form. If you have questions please send an email to [email protected], or call 801.331.8949. strive to educate and provide models and solutions that will ommittees we currently monitor be promoted through conference sessions, focused workshops C and seminars, and through specific collaborative opportunities. Industry Committees Regional Focus Committees Looking for Members • Apparel APAC • Appliances - White Goods • Automotive Brazil • Home Improvement Aviation • Aviation Canada • Marine Electronic Equipment The Aviation Committee is organized to share and promote • Consumer Electronics China • Notebook/PC Reverse Logistics best practices in the Aviation Industry. The • Data Storage EMEA • Office Equipment India • Photographic & Optical committee will strive to educate its members and the industry • Food & Beverage (Unsaleables) • Medical/Pharmaceutical Equipment on Reverse Logistics strategies and practices that support • Retailers • Televisions and Display Devices savings and waste elimination. Industry awareness will be promoted through focused workshops, conference • Small Appliances • Brown Goods • Home sessions and collaboration opportunities. • Telecommunications • Wireless • Sporting Goods
Consumer Electronics Focus Committees The Consumer Electronics Committee is organized to promote • Corporate Social Responsibility and share knowledge across the industry and continually explore • Extended Warranties • Software Solutions new ideas to achieve total optimization of Consumer Electronics • Spare Parts Management reverse logistics practices including green procurement, product • Standards returns processes, refurbishing and depot repair (as applicable), • Sustainability & Environmental Management reverse logistics to maximize recycling, minimize waste, and emphasize green disposal. The committee will strive to improve awareness across organizations through education, workshops, white papers, and direct communication on best practices, development of standards, common practice and member experiences Industry Committees Data Storage The Committee Charter is in process, but there are many topics of Apparel interest specific to this industry and RL issues common across all The Apparel Committee is organized to share and promote Reverse Logistics industries which the committee plans to be involved in. Provide a Standing best practices in the Apparel Industry. The committee will strive to educate its Forum for RL Industry Professionals to: Meet on a Regional & Global members and the industry on Reverse Logistics strategies and practices that Basis Discuss Common Reverse Logistics Issues at RLA Conferences & support savings and waste elimination. Industry awareness will be promoted Expos Meet once a year at a Summit to discuss focus interest Form Sub- through focused workshops, conference sessions and collaboration opportunities. Committees to Educate Industry on RL’s: “best practices” Regulations on a Worldwide & Regional Basis Consumer Satisfaction Issues Automotive The Automotive Committee is to share and promote reverse logistics knowledge across the industry, exploring new ideas, and reviewing best practices. Focusing on specific areas of the reverse logistics role the committee and sub committees will 10th Annual RLA Conference and Expo Las Vegas 2013 America’s Premiere Reverse Logistics Event Food & Beverage (Unsaleables) The Food and Beverage committee is organized to share and February 9-13, 2013 promote best practices between supply chain trading partners. The committee will strive to educate its members and the trade on Reverse Logistics strategies and practices that support savings and waste elimination. Industry awareness will be promoted through focused workshops, conference sessions and collaboration opportunities.
Medical/Pharmaceutical The Medical/Pharmaceutical Industry Committee is organized to promote and share knowledge across the industry and continually explore new ideas to achieve total optimization of Medical/Pharmaceutical reverse logistics practices including green procurement, asset recovery, recall management, product returns processes, refurbishing and depot repair, reverse logistics Over 150 Exhibitors and Sponsors – 1,500 RL to maximize recycling, minimize waste, ensure regulatory compliance, and Professionals Representing 700 Companies emphasize green disposal. The committee will strive to improve awareness across organizations through education, workshops, white papers, and direct communication on best practices, development of standards, common Make plans now to join us for the 9th Annual Reverse Logistics practice and member experiences Conference and Expo on February 9-13, 2012 at the Rio Hotel and Casino. Retailers Monday offers pre-conference workshops and the conference The Committee Charter is in process, but there are many topics of interest specific to this industry and RL issues industry reports. Tuesday is the keynote address, followed by common across all industries which the committee plans to be involved in. Provide a Standing Forum for RL sessions presented by RL professionals, leading academics from Industry Professionals to: Meet on a Regional & Global Basis Discuss Common Reverse Logistics Issues at RLA over 150 individuals. Conferences & Expos Meet once a year at a Summit to discuss focus interest Form Sub-Committees to Educate The Expo where 3PSPs will showcase their RL services and Industry on RL’s: “best practices” Regulations on a Worldwide & Regional Basis Consumer Satisfaction Issues solutions. Small Appliances The Committee Charter is in process, but there are many topics of interest specific to this industry and RL issues common across all industries which the committee plans to be involved in. Provide a Standing Forum for RL Industry Professionals to: Meet on a Regional & Global Basis Discuss Common Reverse Logistics Issues at RLA Conferences & Expos Meet once a year at a Summit to discuss focus interest Form Sub-Committees
If you are a Reverse Logistics professional – don’t miss this event! to Educate Industry on RL’s: “best practices” Regulations on a Worldwide & Regional Basis Consumer Focus Committees Satisfaction Issues Corporate Social Responsibility Telecommunications The Committee Charter is in process, but there are many topics The Committee Charter is in process, but there are many topics of interest specific to this industry and RL issues common across of interest specific to this industry and RL issues common across all industries which the committee plans to be involved in. Provide all industries which the committee plans to be involved in. Provide a Standing Forum for RL Industry Professionals to: Meet on a Standing Forum for RL Industry Professionals to: Meet on a a Regional & Global Basis Discuss Common Reverse Logistics Regional & Global Basis Discuss Common Reverse Logistics Issues Issues at RLA Conferences & Expos Meet once a year at a Summit at RLA Conferences & Expos Meet once a year at a Summit to to discuss focus interest Form Sub-Committees to Educate discuss focus interest Form Sub-Committees to Educate Industry Industry on RL’s: “best practices” Regulations on a Worldwide & Regional Basis Consumer Satisfaction on RL’s: “best practices” Regulations on a Worldwide & Regional Basis Consumer Satisfaction Issues Issues
Wireless Extended Warranties Goals The Extended Warranty Committee charter is to clearly articulate the differences between warranties, • Industry Analysis on the RL Market Size extended warranties, enhanced warranties, service contracts, and insurance, and to identify the resources and • Remote Device Management. (Software over the air, remote downloads, remote asset associated costs in supporting the differences. management, virus protection) • Predictive Analytics in Support of Improved The committee will publish and maintain the identified definitions via the RLA Wiki web site for other within Quality • Management of 3PL/3PSPs the association to have access to and input on as they see fit. • Asset Management Technology • Environmental Regulations on Asset The committee will meet at a minimum quarterly via con call / webinar, the committee would preferred to Disposition • Channel Returns & Asset Management meet monthly if schedules allow, the committee will also try and meet face to face during any of the RLA • Impact of Service Quality on RL Conferences / Summits held domestically and internationally. • Standardization of Parts and Practices • Consolidation of RL • Total Integrated Solutions of Return Software Solutions Management Provide a standing forum for Reverse Logistics and IT • “Best Practices” of RL Collection & Service Locations Professionals to meet on a regional and global basis, and • Consumer Returns Issues • Measurement of RL Cost Against Future Sales discuss software based solutions to develop and provide and • RL Operational Strategies for New Product Launches disseminate education and awareness to RLA members and • Call Center RL “Best Practices” the RL industry. • Asset Identify Tracking - Lifecycle Tracking and Accountability • RL Shared Costs Between Carriers & Manufacturers Goals for 2011/2012 • Reducing Cost through RL“Best Practices” • Open Mobile Service Interface Forum (OMSIF) • Create a framework of software solution needs in Reverse Logistics for the many industries and matrix them against available software solutions. Deliver a tool to deliver this framework to Reverse Logistics professionals. Interested in Networking? • Promote the Software Solutions framework as the industry standard for Reverse Logistics. Integrate the Software Solutions framework within the Academic community and establish as an element of Reverse Logistics Certification. RLA Seminars are one-day events held around the world that • Develop a set of communication/transmission/messaging protocols that will serve as a standard for Reverse bring RL professionals together to address specific industry Logistics software integration. • Evaluate innovative and emerging technologies for utilization and topics pertinent to OEMs, Retailers, and 3PSPs. The highlight integration within Reverse Logistics software solutions. of these events is a facility tour showcasing efficient return, • Maintain relationships with the RL Standards Committee and other repair and services operations from industry leaders such as RLA Committees, so that the Reverse Logistics IT framework will correlate with the frameworks generated by those committees. Best Buy, HP, Walmart, Motorola and Dell. • Recruit additional members to the Committee and Sub-Committees, with a focus on a representative distribution of users, providers, Upcoming RLA seminar: educators, and consultants.
Spare Parts Management Bentonville, Arkansas • May 3rd The Spare Parts Management Committee is organized to promote and share Facility Tour: Walmart Returns Facility knowledge across the industry and continually explore new ideas to achieve total optimization of service parts inventory. The committee will strive to improve awareness across organizations through education, workshops, Facility Tour Sponsored By: white papers, and direct communication on best practices, common practice and member experiences.
Standards The Reverse Logistics Standards Committee is organized to explore and promote cross industry standards that facilitate reverse logistics process optimization. It is a venue for all of the reverse logistics stake-holders to develop a common vocabulary and data-set upon which standards can be based. Its work is presented in the wiki below: Reverse Logistics Terms and Definitions. Contact one of the committee members also listed Evening Reception below for comments or suggested edits to these documents. Many attendees are interested in furthering discussions of their reverse logistics Sustainability & Environmental Management operations after experiencing a busy and The Committee Charter is in process, but there are many topics informative day. So join your peers for an engaging evening reception with food and of interest specific to this industry and RL issues common across wine after the seminar. all industries which the committee plans to be involved in. Provide Sponsored By: a Standing Forum for RL Industry Professionals to: Meet on a Regional & Global Basis Discuss Common Reverse Logistics Issues at RLA Conferences & Expos Meet once a year at a Summit to discuss focus interest Form Sub-Committees to Educate http://rltshows.com/ark12_event.php Industry on RL’s: “best practices” Regulations on a Worldwide & Regional Basis Consumer Satisfaction China Issues To create a forum to share and promote Reverse Logistics best practices followed across China and the globe. To create awareness of global best practices and new techniques through seminars, education workshops, conference sessions and collaboration opportunities. Educate its members and the industry on Reverse Logistics strategies and practices that promote automation, support Regional Focus Committees were set up to provide a standing Forum for Reverse Logistics savings and encourage waste reduction in the Asia/ Professionals to meet on a regional and global basis, and discuss common Reverse Logistics issues at the RLA Pacific region. Assist and guide global corporations setting up businesses in APAC in following reverse logistics Conferences. processes and adapting the same to local business environment and culture.
APAC EMEA To create a forum to share and promote Reverse Logistics best practices followed across the Asia Pacific To create a forum to share and promote Reverse Logistics best practices followed across Europe and the globe. and the globe. To create awareness of global best practices and new techniques through seminars, education To create awareness of global best practices and new techniques through seminars, education workshops, workshops, conference sessions and collaboration opportunities. Educate its members and the industry on conference sessions and collaboration opportunities. Educate its members and the industry on Reverse Reverse Logistics strategies and practices that promote automation, support savings and encourage waste Logistics strategies and best practices in the European region. Assist and guide global corporations setting reduction in the Asia/Pacific region. Assist and guide global corporations setting up businesses in APAC in up businesses in Europe in following reverse logistics processes and adapting the same to local business following reverse logistics processes and adapting the same to local business environment and culture. environment and culture.
Brazil India Discutir, promover, pesquisar e buscar resultados nas áreas afetadas pela Logística Reversa. Através de seus The India Focus Committee is organized with the following agenda: To create a forum to share and Sub-Comitês, educar e criar documentos para a educação dos profissionais da área. Promover um Fórum promote Reverse Logistics best practices followed across the globe in India. To create awareness of global de debate para os profissionais da Logística Reversa. Reunir-se mensalmente a nível Brasil, através de tele- best practices and new techniques through seminars, education workshops, conference sessions and conferência e sob a direção de uma liderança escolhida dentre os membros do comitê. collaboration opportunities. To educate its members and the industry on Reverse Logistics strategies and Canada practices that promote automation, support savings and To create a forum to share and promote Reverse Logistics best practices followed across Canada and encourage waste reduction. To assist and guide global the globe. To create awareness of global best practices and new techniques through seminars, education corporations setting up businesses in India in following workshops, conference sessions and collaboration opportunities. Educate its members and the industry reverse logistics processes and adapting the same to on Reverse Logistics strategies and best practices in the North American region. Assist and guide global local business environment and culture. To approach corporations setting up businesses in Canada in following reverse logistics processes and adapting the same Indian Government with specific suggestion to promote to local business environment and culture. Reverse Logistics industry. RLA Membership Our Newest Members Network with the Platinum Members World of Reverse Logistics
With an RLA Membership You Can: • Learn Best Practices – Download Conference Presentations Gold Members • Make Valuable Connections • Search for new Vendors/Partners - CONFIDENTIALLY • Find New Facilities • Find New Employees/Employers • Search Worldwide Directory of 3PSP, OEM/ ODM and Retailer Companies • Become Involved with Industry Committees • Receive vouchers to attend RLA Conferences & Silver Members Expos and Regional Seminars • Discounts on Exhibiting, Sponsorships, Research and Advertising
To Learn how to obtain these plus additional benefits through membership call 1-801-331-8949 x40 or visit www.ReverseLogisticsAssociation.org RLA Membership
Why Join - RLA continues to be at the forefront of technological and market challenges in the industry. This membership will allow you to keep track of the events pertinent to your industry. RLA Membership Upgrades for Committee Participation
Benefits - Members and their companies benefit from activities and from the Number of meetings to attend per calendar year to receive one level membership upgrade. broad array of services, and educational and networking opportunities developed specifically to meet the needs of the reverse logistics industry CHAIRPERSON CO-CHAIRPERSON COMMITTEE MEMBER RLA Members (sample list) 9 12 15
• RLA Membership is not required for embe r s committee participation but any published M work will only include reference to RLA
t i num members. la P • Membership upgrade is given on the next membership renewal after the end of a calendar year.
• Committee members can attend the first day of conference and expo sessions by signing up as a moderator or panelist for their individual committee meetings.
embe r s Admission to the workshops or general M sessions after the first day, are not included. o l d G • 3PSPs must purchase a Bronze level membership or higher to qualify for any upgrade. Maximum membership upgrade for embe r s
M 3PSPs is Gold level. ve r il S • Participation on a sub-committee is treated the same as a committee.
www.RLA.org
© 2011 Reverse Logistics Association. Rev. 6-2011
The Reverse Logistics of Beer: Part 2: Exploring the Legal, Boosting Service Quality and Customer Extended Producer Responsibility Educational and Tech Solutions Reducing Returns, Maximiz e search out the latest news and deliver it right to your email inbox ing Loss Prevention and Validating Satisfaction through Warranty Analytics by Cradle2Cradle? Pg. 28 Reverse Lo W RL Warranty Entitlement in the Retail Industry Pg. 12 gistics Financial Model Pg. 44 Page 16 Opposites Attract: A Happy everse ogistics agazine is a monthly Page 33 Marriage of Forward and Reverse R L M Supply Chain - Part 2 Page 19 publication of the Reverse Logistics Association and is magazinemagazine Weekly News Clipping emails provide press releases the only magazine in the world that is focused on the related to OEM/ODM and Branded Companies, Third Party RL process. RL Magazine readers are Reverse Logistics Service Providers and other organizations involved in Reverse
January/February 2008 professionals from OEMs, Retailers, and Service US: $4.95 Logistics. Four categories of news include: Read the Press,
Providers; academics; management consultants; and Special Show Edition Money Talks, Industry Events and Technology Spotlight. News financial professionals who need to keep current with the covers all areas of RL including Aftermarket Service, Warranty
n Reverse What benefit? The Intelligent Customer Service i Page 30 Management, Asset Disposition, FieldService, Remarketing, Logistics – Page 12 Supply Chain latest reverse logistics trends Economic Crisis is Blessing in Page 16 Beer: Combating Keg Theft Page 16 Disguise RL Role in Securing the Pharmaceutical Supply C The Reverse Logistics of Page 18 hain
Page 26 Edition 18 Customer Service Counts magazinemagazine Data Destruction, Regulatory magazinemagazine Competing and Reversing Revenue Loss with Requirements and e-Waste Read about best practices from leading Aftermarket Services Page 12 disposal, just to name a few. companies such as Philips, Sun, NEW STRATEGIC ASSESSMENT OF THE U.S. FOURTH PARTY Sony Ericsson and Best Buy Opposites Attract: Reverse-Logis SERVICE MARKET a Happy Marriage istics Edition 16 Logistics Industry of Forward and Reverse A White Paper for the Reverse Driving Returns in the Supply Chain N Reverse Logistics New Oppor Page 12 rtunity Edition 17 Service Chain ds, Inc. Copyright 2004 Reverse Logistics Tren Page 26 in t the Supply Chain
Extending the Life Cycle of Your Organi- The Design of zation’s Services Marketing and Busi- Hips, Knees and RFID: Inside Orthopedics - A Reverse Sup- ness Development Activities Page 12 ply Chain Like No Other Page 20 Providing GE Security’s Homeland Protection Busi- Closed Loop Supply Chains ness with the Global Logistics Support It Requi res hite apers explore industry trends Page 36 W P By: Emily Rodriguez, Vice President of Program Ma Creating Value ecent eatures nclude & nagement, eBoomerang Inc. R F I Rita Marcojohn from Returns magazine and give insight into real-world studies and Strategic Advisor, eBoomerang Inc • The Facts, Figures and Realities of Doing Business in One of the Reverse Logistics Trends, Inc. By Harold Krikke offer solutions to industry issues. CentER Applied Rese Economics Faculty arch Fastest Growing Economies on Earth Tilburg University Reverse Logistics Trend s, Inc. • Disruptive Technology Promises to Streamline Reverse Logistics Business Reporting • European Legislation and the Implementation of Take Back Schemes Advertising with the Reverse Logistics Association allows you to reach leading Business and • Hips, Knees and RFID:Inside Orthopedics - A Reverse Supply Chain Reverse Logistics professionals in multiple formats throughout the year.
Best Buy Turns Reverse Logistics Operation into a Profit Center Page 28 Like No Other RL Magazine - Readership of 225,000+, RL Magazine is the only • Providing GE Security’s Homeland Protection Business with the publication completely focused on the information the industry needs to Global Logistics Support It Requires address the comprehensive concerns affected by the Reverse Logistics • Stopping the WEEE Chain Reaction process. Our worldwide circulation is 90,000 and growing at a rate of 25% • Recalls - When the Worst Happens per year. In addition, we have learned that the pass-along rate is 2 to 3 times • Reverse Logistics Financial Model per issue. The digital version of RL Magazine will increase the reach of the • How to Avoid the Risks of Donating Used Computers magazine to more readers on a monthly basis, bringing the latest in industry (and Still Enjoy the Rewards) trends to the readers wherever they are. • Scenarios and Strategies in Retail Asset Protection and Recovery • The “New” Mexico — Better than Ever Email Pushes • Economic Crisis is Blessing in Disguise • Digital Magazine with a Circulation of 75,000 • The Reverse Logistics of Beer: Combating Keg Theft • Weekly News Clippings with a Circulation of 50,000
Conference & Seminar Programs Programs allow you to reach a captive audience during one of RLA’s industry-leading events around the world and throughout the year.
Reverse Logistics Association Digital RLA Websites - Three Websites with up to 2 million hits a month. Magazine is an email push to over 75,000 industry www.ReverseLogisticsAssociation.org professionals and provides the latest news on the reverse www.RLMagazine.com logistics process and includes highlights of white papers, www.RLAShows.com movers and shakers in the RL World and industry updates. For information about advertising with RLA, Call 866-801-6332 RL Magazine Goes all Digital all the time Media Kit It is estimated that a magazine with a circulation of around 100,000
would use paper equivalent to 3 1/2 elephants in weight, or about 30 “Boothmanship” Post Show Follow Up: The Final Piece to Positive ROI Avoiding the Pitfalls of International The Reverse Logistics of Beer: Part 2: Exploring the Legal, Directing Reverse Logistics – Educational and Tech Solutions Boosting Service Quality and C Page 10 Returns - Part 3 tons. If that magazine was published 6 times a year, that would be the Satisfaction through Warranty Analustomer Page 16 A Corporate Paradigm Shift ytics Opposites Attract: A Happy Page 42 Page 33 Marriage of Forward and Reverse Supply Chain - Part 2 page 38 tonnage equivalent of 21 elephants a year. It has been estimated that Page 19 U.S. magazine production uses 2.2 billion tons of paper per year and magazinemagazine that only about 5% of magazine paper has recycled content and about 20% of magazines are recycled. magazinemagazine
RL Role in Securing the Pharmaceutical Supply Chain Page 18
Economic Crisis is Blessing in Disguise Taking that information into consideration, along with the fact that Page 16 The Intelligent Supply Chain Page 12 Edition 18 magazinemagazine the digital version of Reverse Logistics magazine has been so successful, we have made Competing and Reversing Revenue Loss with Aftermarket Services the decision to reduce the size of our carbon footprint by making the Reverse Logistics Page 12
Providing GE Security’s Homeland Protection Busi- ness with the Global Logistics Support It Requires Hips, Knees and RFID: Inside Orthopedics - A Reverse Sup- Page 36 Extending the Life Cycle of Your Organi- ply Chain Like No Other Page 20 zation’s Services Marketing and Busi- magazine allå digital. We will continue to publish every month, only each edition will be ness Development Activities Page 12 all-digital. magazine
Driving Returns in the In addition to the above, we decided to go digital for the following positive reasons: Reverse Logistics Service Chain Edition 16 Page 26 All our digital magazines are archived on our www.rlmagazine.com site for future reference. That means that if you advertise with us, those ads keep on selling when members pull up
Best Buy Turns Reverse Logistics earlier editions. Our magazines are interactive, so ads you place can provide links for instant Operation into a Profit Center Page 28 access. Additionally, we will be looking at the potential of adding animated ads to further (Left to Right) Bob Anderson – Manager, Global enhance the story for your products and services. We will always be at your fingertips. You Supply Chain Management Dean Schiavone – Director, Global don’t have to search through drawers or files of paper for Reverse Logistics magazine. Just Supply Chain Management go to www.rlmagazine.com. Our ads will continue to be competitively priced and we will Mudit Agarwal – Solution Architect, Edition 22 Customer Value Chain Management continue to provide you with the most bang for your buck. Cisco: Optimizing the As an association with many high tech members, we strive to continue to work toward Reverse Supply Chain to maintaining a state of the art association. We feel this change continues to take us in that Enhance the Customer direction. Experience - page 14
Printed on Lyndsey Turner - Editor, RL Magazine Recycled Paper
We’re not the association saving the trees. We’re the association educating others hoW to eliMinate the need to destroy theM. ReveRse Logistics Magazine is a monthly all-digital publication of the ciRcuLation QuaLity RL Magazine was launched in January 2006 with a Reverse Logistics Association and is the only magazine and is the only publication in the world completely circulation of 20,000 and has grown at a rate of 25% per year and is now distributed to over 90 countries focused on the issues and concerns of the Reverse Logistics industry. RL Magazine readers are Business worldwide. Our worldwide circulation is currently over 90,000 and growing. Our membership has fueled professionals from OEMs, Retailers, and Service Providers; academics; management, consultants; and financial that growth as members send subscriptions, compliments of their respective companies, to those that they do professionals who need to keep current with the latest reverse logistics trends. business with, further increasing the reach of the magazine to key industry professionals. In addition, surveys revealed that on average each subscriber shares their issues with 2 to 3 co-workers. Readership is currently a quarter of a million and will be close to or beyond half a million readers in the next two years. Our magazine is also used as reference material for many years after the publication date. Our readers continue to utilize CEO important information found in back issues, which can be found on our website: www.rlmagazine.com. 22% President Job Titles Executive Distribution to over 9% 90 Countries Marketing
15% Government Consultant Academic VP 12% Engineer % Director Wireless Wholesale 54 Communication Trade Manager 21% 5% 3% 9% Education/ Research Mfg - Consumer Aerospace / Defense Packaged Goods 14% Food Beverage & Tobacco Transportation Equipment Industrial Transportation/ % 3% % Warehousing Services Financial Services 3 5 17% % % 5 4 Medical % Business/ 2% Equipment 15 Consulting Telcom 6% Services 7% 12% Electrical % % Equipment 14 3PSP 15% 6 MaRket iMpact OEMs & Contract 76% of readers have management Branded Manufacture/ Textiles/ ODM 3% Company 7% Apparel titles (CEO, President, VP, Director % 11 % 3% Metals and Manager). Advertising in RL 10 8% % 13% Automotive % 7 Wholesalers 2% Magazine puts you in front of the 9 % 2% Rubber & 6 & Retailers Chemicals/ managers and line-of business Pharmaceuticals 4% Plastic leaders who make decisions Paper/Printing 2% responsible for the reverse logistics 15% % Hign Tech activities within their companies. Software 5 The only source for information 5,000 + employees 2,500-4,999 16% on the best practices in Reverse 1,000-2,499 Non Manufacturing Industry 500-999 Logistics is found in RL Magazine. Consumer Electronics 100-249250-499 Breakdown These professionals use RL 10-49 50-99 Less than 10 employees Magazine to bring them up-to-date Company Size on the latest trends available to help Manufacturing Industry them save that crucial bottom-line! Breakdown www.RLMagazine.com 2 801-331-8949 x7 www.RLMagazine.com 3 801-331-8949 x7 DATE: REVISION m 01/20/09 b
UNT S BOOTH CO LOGISTIC REVERSE -5, 2009 BRUARY 3 GRAND FE LLS, MGM - 120 & HA 8th Annual RLA/RLTS Conference & Expo 115 BALLROOM BottoM Line Readers turn to RL Magazine to gain a competitive advantageGRAND through GarticlesAS, NV that LAS VE provide global perspective, detailed analysis and growing trends in the reverse logistics process. Our readers are
END: the professionals who make the critical financial decisions regarding reverse logistics planning and outsouring. RL BLDG. LEG Magazine provides the unique opportunity to reach senior decision-makers actively seeking forward-thinking and ENT CE ROOM REFRESHM CONFEREN MEETING ROOM A CES AREA TRACK A SERVI CE ROOM CONFEREN TRACK B CE ROOM CONFEREN cost-effective solutions. TRACK C MEETING ROOM B P WORKSHO Tuesday, February 3 - Thursday, February 5, 2009 ROOM 5 RMS Recycling TRACK D Logistics an MGH Today N2 Pelic ng h-Ed Products Consulti NVC Tec RLA Conference & Expo Las Vegas etworks Gifts In ogistics N Asset Renova L Kind Technology SlimPak Solutions Index Metech TDI NESDA t l C ClearOrbi nternationa Computer Chicago Express I RLA OFFICE Remarketing Tag & Point P Surplus Label Service WORKSHO Sourcing N4 ED: igByte Group M Central START e B ch ALO WING 4 Recycl Corp BroadTe DRA ROOM Tech agel Kuehne+N ER E 0/24/08 TRACK FedEx 1 Logistics New Breed : FILE PATH GM Over 400 RL Professionals RLA \M OWS 2009 :\CAD\SH VERSE RKSHOP O ARY\RE B-Stock WO 2-FEBRU Solutions Electronic AND\0 Test Elcoteq Recyling & ROOM 6 GR P Technology WORKSHO Trading GISTICS I GENERAL SESSION ROOM LO NAME: 3 BM CompuWest AWING ROOM Resource (where opening, key notes DR en SPlus Blue Rav hnologies F tries ogy Tec Recycling dwg TRACK l Indus Technol and closing sessions are held.) 2009. news Media RLA Bel RL Industry GoService : Committies stica ACILITY Cele Click Pro FRS F SL Commerce Liquidity Z P RAND s Touchstone ORKSHO GM G Service s W M Wireles S COR CL 7 R: 7 AM RT ROOM E B slink CW ing CT NUMB Modu Outsourc PROJE Technologies & 200 Companies will be GEEP PTS KSHOP 4 WOR cess 23027 C8 OnPro 2 Technology TIVE: • Digital Magazine Circulation of 90,000+ ROOM MTC ENCO NT EXECU Comtek UPS G ACCOU Computer 1 Systems O.T. B.S. 41381.1 PDF X1a SIRAS 100 AGE stal Service Sales - - - FIT P US Po Group / Leisure D TO 4C Jabil CALE Hyper obal S Pinnacle Gl HET Desicion Micro Services Corporate ~ Data SHOP TDI, LLC One Systems IMER WORK Systems DISCLA 1 7x4.75 11.25.09 Jamie ROOM Tech MADE TO 11.24.09 H11 2 EEN • Weekly News Clippings Circulation 50,000 Andlor Round O11 HAS B
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V1_41381.1_7x4.75_4C_Ad.indd 1 industry-leading events around the world and throughout the year. Workshops - June 19, 2012 Conference & Expo - June 20-21, 2012 28%
RL Expenditures
Two concentrated 14% 14% Days of RL Thought
Leadership, Innovation 12% and Networking! % % % 9 7 9 5% The Reverse Logistics Association Conference & Expo kicks off on Monday with workshops and committee meetings. Tuesday and Wednesday’s events include the opening of the exhibit hall, the keynote address, sessions presented by RL professionals, leading academics and interactive panel discussions.
More than $20,000,000 per year Session topics include “Controlled Reverse Chains for End-of-Life Products,” “Returns Management and Asset $10,000,000 to 19,999,999 Recovery” and “Challenges and Compliance with Cross Border Commerce.” A wide range of Reverse Logistics $5,000,000 to 9,999,999 $500,000 to$1,000,000 $999,999 to 4,999,999 companies will be in attendance from repair/refurbishing to recycling/e-waste and transportation logistics. $50,000 to$100,000 $99,999 to $499,999 Less than $50,000 per year Be sure to visit the Exhibition Hall where OEMs, ODMs and Retailers will be looking for Third Party Service Providers that can manage Reverse Logistics in Europe and around the world. This is a rich opportunity for OEMs and Branded companies to identify future service partners among the many exhibitors showcasing their Reverse Logistics solutions. For more information, visit: www.RLAShows.org www.RLMagazine.com 4 801-331-8949 x7 adveRtising Rates saMpLe List of suBscRiBeR coMpanies reverse logistics Magazine - 12 Digital Editions Per Year - Circulation 90,000+ A Novo Comcast Cable Home Shopping Network NEC Electronics Inc. Siemens Abbott Laboratories Dell IBM Corporation Neiman Marcus Sony Ericsson Advanced Micro Devices DHL International IKEA Nestle Corporation Spring Global Mail ad size 1x cpM 6x cpM 12 X cpM Agilent Technologies Diebold, Inc. Intel Network Appliance Sun Microsystems Alcatel Echostar Iomega Corporation Nokia Target Stores Amazon.com, Inc. Energizer JCPenney NYK Logistics Teleplan International Apple Computer Extreme Networks John Deere Power Systems Oakley Inc. TESCO 2-pg spread $8,500 $95 $7,000 $78 $6,000 $67 Applied Materials FedEx Worldwide Services Johnson Control Inc. Office Max, Inc. The Walt Disney Company $7,000 $78 $5,800 $65 $5,000 $56 Arvato Logistics Services Fellowes Kellogg Company Oracle T-Mobile cover 4 AT&T Fisher-Price, Inc. KLA-Tencor Overstock.com, Inc. Toshiba Corporation cover 2 $6,000 $67 $5,000 $56 $4,500 $50 ATC Logistics & Electronics Flextronics Kyocera Wireless Corp Packard Bell UNISYS Corporation cover 3 $5,500 $62 $4,500 $50 $3,900 $44 Avaya Inc. Foxconn L.L. Bean, Inc. Panasonic United States Postal Service $5,000 $56 $4,150 $47 $3,550 $40 Bayer HealthCare Fujitsu Lenovo Pepsico Beverage and Foods US Army full page BearingPoint GE Medical Systems LG Electronics Pfizer Consumer Healthcare Volvo Car Corporation 2/3 page $4,000 $45 $3,250 $37 $2,800 $32 Best Buy GENCO Lockheed Martin Plantronics Inc. Wal-Mart Stores, Inc. 1/2 page $3,000 $34 $2,500 $28 $2,150 $24 Black and Decker General Electric Company Manhattan Associates Playtex Products Inc Weyerhaeuser Company $2,400 $27 $2,000 $23 $1,800 $20 Boeing General Motors Company Merrill Lynch Qualcomm Inc. Whirlpool Corporation 1/3 page Canon Gillette Company Microsoft Quantum Corporation Whole Foods Market 1/4 page $1,800 $20 $1,500 $17 $1,300 $15 Celestica Heinz North America Mitsubishi RadioShack Corporation Williams-Sonoma, Inc. 1/6 page $1,450 $16 $1,200 $14 $1,050 $12 Cisco Systems Hewlett-Packard Company Motorola S.C. Johnson & Son, Inc. Wistron Service B.V. Citigroup Hitachi NASA Samsung Electronics Xerox Corporation Colgate-Palmolive Company Home Depot NCR Corporation Seagate Technology Zebra Technologies Best vaLue
conference & seMinar PrograMs - Frequency discounts available
Description BacK cover inside cover full Page half Page Conference & Expos $5,000 $4,000 $3,000 $2,000 Seminars $2,500 $1,800 $1,300 $900
7th Annual saMpLe List of suBscRiBeR JoB titLes RLA Conference & Expo Las Vegas 2010
After Sales Manager Director Warehousing / Logistics Inbound Supply Chain Manager Network Designs & Solutions Support Asset Recovery Manager Director, Lifecycle Management Inventory Control Manager Operations Director Support Services Chief Executive Officer Director, Asset Recovery Inventory/Asset Control Specialist Operations Director, Logistics Chief Financial Officer Director, Six Sigma Plus Investor Relations Post Sales Support Director President
Rio Hotel & Casino, Las Vegas Sunday, February 7 - Wednesday, February 10, 2010
Chief Marketing Officer EVP Channel Sales Logistic Manager Product Support Manager Program Sponsored by: Chief Technology Officer EVP Customer Operations Logistic Planning Manager Quality Manager Controller EVP Customer Service Manufacturing Logistic/Return Manager Renewal Parts Customer Care Customer Care Director EVP Global Business Dev. Logistics & Material Manager Repair Center Manager Customer Returns Manager EVP Sales and Marketing Logistics & Quality Assurance Dir. Repair Outsource Manager Director - Depot Operations EVP Store Operations Logistics & Services Director Retail Returns Manager rla WeeKly neWs cliPPings Director - Logistics EVP Strategic Development Logistics & Warehousing Parts Mgr. Return Center Solutions Director - Parts Sales EVP Supply Chain Logistics Center Director Reverse Logistics Manager Director - Waste Management EVP Worldwide Operations Manager Parts Inventor Reverse Supply Engineer Director Aftermarket Operations EVP, Merchandising and Retail Manager - Reverse Logistics RMA Repair Manager Clippings highlight the latest news from OEM/ODM and Branded Companies, Third Party Service Director Global Service EVP, Supply Chain Manager Asset Disposal & Recovery RMA Specialist Providers and other organizations involved in Reverse Logistics. Circulation is 50,000. In addition, top Director of Regulatory Affairs VP/Dir of Service (Repair) Manager Customer Service Senior Vice President Director of Remanufacturing Field Service Manager Manager Inventory Liquidation Shipping Manager executives and logistics personnel whose companies were mentioned in the week’s news clippings Director of Returns a& Recovery General Manager, Data Recovery Manager Logistics Business Ops Spare Parts Inventory Manager Director of Reverse Logistics Global Logistics Manager Manager Logistics Supply Chain Spare Parts Warehouse Manager are notified about their appearance. Ad size is maximum 250 x 166 pixels (jpg/gif). Director of RMA Logistics & Repair Global Repair Quality Manager Manager of Aftermarket Parts Warehouse Manager Director of Technical Support Global Reverse Supply Chain Manager Manager of Business Development Warranty Director Director of Worldwide Logistics Help Desk Specialist Manager, Service Parts Lifecycle Warranty Engineer circulation worldwide 50,000 Director Support Operations Human Resources Director Materials Mgmt, Repair Services Warranty Financial Analyst 1x 4x 8x 12x CPM $500 $450 $400 $350 $7 www.RLMagazine.com 5 801-331-8949 x7 www.RLMagazine.com 6 801-331-8949 x7 adveRtising Rates Online Advertising 400,000 page views/month. eBsites RLa W 1 to 2 Million Hits/month
shaRed RevoLving RectangLe – RLa hoMe page This rectangle banner is a shared revolving space with a maximum of five ads. Each ad has 6-second repeated display plus maximum of four RLA pictures (3-second display) as separators. Maximum ad size 352 x 234 pixels.
adveRtising Rates1 month 3 months 6 months 12 months $500 $450 $400Online Advertising$300. 400,000 page views/month. eBsites RLa W 1 to 2 Million Hits/month static RectangLe BanneR – RLa hoMe page 250 x 115 pixeLs 1 month 3 months 6 months 12 months adveRtising Rates $1500 $1450 $1400 $1300 shaRed RevoLving RectangLe – RLa hoMe page RL Connect – We help YOU connect to . . . This rectangle banner is a shared revolving space with a maximum of five ads. Each ad has 6-second repeated rla WeBsites Onlinedisplay Advertising plus maximum of four RLA picturesstatic (3-second Rectang display)L ase separators.BanneR Maximum– seconda ad sizeRy 352 p agesx 234 pixels. 250 x 115 pixeLs 1 month 3 months 6 months 12 months 400,000 page views/month. 1 to 2 Million Hits/month 1 month 3 months 6 months$750 12 months$700 $650 $550 · 3rd Party Service Providers $500 $450 $400 $300. adveRtising Rates · Mergers & Acquisitions haRed evoLving ectangLe anneR hoWs oMe age Onlines Advertising R R B – RLas h p revolving rectangle – rla hoMe Page This horizontal rectangle banner is a shared revolving space with a maximum of five ads. Each ad has 6-second static RectangLe Banne400,000R – RL pagea h views/month.oMe page 250 x 115 pixeLs eBsites repeated display plus maximum of four RLA pictures (3-second display) as separators. Maximum ad size 359 x · Internship Programs RLa W 1 month 3 months 6 months1 to 2 Million12 months Hits/month 73 pixels. This rectangle banner is a revolving space$1500 with a maximum$1450 of 5$1400 slides. Maximum$1300 ad size is 352 x · Industry Jobs 234 Pixels in gif or flash file. 1 month 3 months 6 months 12 months $500 $450 $400 $300 static RectangLe BanneR – secondaRy pages 250 x 115 pixeLs · Consultants 1 month 3s monthshaRed R evo6 Lmonthsving R ectang12 monthsLe – RLa hoMe page This rectangle banner is a shared revolving1 month space with3 months a maximum 6of months five ads. Each12 ad months has 6-second repeated $2500 $2250display plus maximum$2000 of four RLA$750 $1500pictures (3-second$700 display) as separators.$650 Maximum$550 ad size 352 x 234 pixels. · RL Forum
1 month 3 months 6 months 12 months $500 $450 $400 $300. · Research static rectangle Banner – shaRed RevoLving RectangLe BanneR – RLashoWs hoMe page This horizontal rectangle banner is a shared revolving space with a maximum of five ads. Each ad has 6-second rla hoMe Page 250 x 115 Pixels repeated display plus maximum of four RLA pictures (3-second display) as separators. Maximum ad size 359 x static RectangLe Banne73 Rpixels. – RL a hoMe page 250 x 115 pixeLs 1 month 3 months 6 months 12 months 1 month 3$1500 months $14506 months $140012 months $1300 1 month 3 months 6 months 12 months WWWWWW.ReveRse.Logisticsr la ssociation. o r.o gRg WWW.RLashoWs.coM WWW.RLMagazine.coM $1500 $1450 $1400 $500$1300 $450 $400 $300 static RectangLe BanneR – secondaRy pages 250 x 115 pixefoLRs MoRe infoRMation, contact us at 801-331-8949 x7 1 month 3 months 6 months 12 months $750 $700 $650 $550 tatic ectangle anner s r B – www.RLMagazine.com 7 801-331-8949 x7 secondary Pages 250 x 115 Pixels shaRed RevoLving RectangLe BanneR – RLashoWs hoMe page 1 month 3This months horizontal rectangle6 months banner is 12a shared months revolving space with a maximum of five ads. Each ad has 6-second repeated display plus maximum of four RLA pictures (3-second display) as separators. Maximum ad size 359 x $750 $70073 pixels. $650 $550 RL Quote • Save 1 month 3 months 6 monthsWWW .Reve12Rse Lmonthsogisticsassociation.oRg WWWWWW.rla.RLashoshoWs.WcoMs.coM WWW.RLMagazine- Time.coM $500 $450 $400 $300 We help OEM’s, Retailers, Brands, and 3PSPs who are trying shared revolving rectangle Banner – - Resources to find a partner for Reverse Logistics save time, energy, and oR MoRe infoRMation contact us at - xMoney rlashoWs or rlMagazine hoMe Page f , 801-331-8949 7 money by using our proprietary process called RL Quote. • Eliminate Hassles OEM’s, Retailers, and Brands post RFI’s anonymously • Remain Anonymous This horizontal rectangle banner is a sharedwww.RLMagazine.com revolving space with a 7 801-331-8949 x7 on the RLA website and 3PSPs respond. We help facilitate maximum of five ads. Each ad has 6-second repeated display plus the search, and you reap the benefits. maximum of four RLA pictures (3-second display) as separators. RL Connect For more information: call +1.801.331.8949 ext. 5 Maximum ad size 359 x 73 pixels. email [email protected] or visit RLAconnect.com
WWW.ReveRseLogisticsassociation.oRg WWW.RLashoWs.coM WWW.RLMagazine.coM 1 month 3 months 6 months 12 months WWW.rlMagazine.coM $500 $450 $400 $300 foR MoRe infoRMation, contact us at 801-331-8949 x7 for More inforMation, contact us at 801-331-8949 x7 www.RLMagazine.com 7 801-331-8949 x7 www.RLMagazine.com 7 801-331-8949 x7 There have been many studies that have attempted to size the reverse logistics market in the world today. One of the main whole from the beginning of struggles of such an effort is that there is no real consensus on the definition of reverse logistics, thus there is constant forward supply chain issues, EVP Reverse discussion about which functions that a company engages in actually fall under the RL label. A company may have an executive with cohesive reporting Logistics CSR VP of returns, but potentially neglect recycling or re-use issues on that same level. There are many people within a company and coordinated execution, engaging in what are considered RL functions, but they’re not coordinating efforts or resources, or worse they are competing there will be significant Remarketing Green Initiatives for resources. Bringing those functions together is the purpose of this paper - to explore the benefit of a new executive level bottom-line impact. This position over reverse logistics. only works if the involved Packaging RL executive has within Corporate Giving In an economic climate where companies are using words like “strategic value,” “profit maximization” & “environmental his reports all areas of profitability” with their shareholders, ignoring the RL issue by consistently placing it subordinate to planning, forward-logistics, a company’s customer Customer Sustainability Recycling and marketing functions seems to defy reason. I doubt there would be a company today who would not jump at the chance service, service logistics, Service Returns to capture an additional 5% profit to their bottom line. This figure is the reality now of properly coordinated and executed RL after-market supply models. chain, sustainability 3PL/3PSP Outsourcing initiatives & CSR Recalls The problem is that companies simply refuse to execute on the fact that better RL management can be as important, or departments. possibly (depending on case) more important to the profits of a venture as is solid design, marketing or flawless to-market Reclamation Disposition execution. One major flaw in the RL model is that there are so many competing voices within the RL space – Director of I think RL has grown and Management customer service, Director of returns, reclamation manager, recycling & sustainability manager, CSR, corporate giving, green strategically progressed initiatives, disposition management, recall managers, packaging, remarketing, 3PL/3PSP outsourcing…you get the idea: myriad to the point that many people functioning separately - usually reporting to different VPs within the company, and doubtless with much overlapping of successful companies have responsibilities, redundancy, and confusion. A model of this situation might look something like this: identified their reverse logistics approach as a strategic variable with significant profit opportunity, on par with their product Unfortunately, too often it’s only after some significant failure that a company sees the problem of such an incongruent structure development, engineering, or marketing strategy. The fact that companies are identifying reverse logistics as part of their and finally considers the value of a functioning RL model within their enterprise. There are many examples of this, from a competitive advantage now bears out the need for there to be an executive level position coordinating the efforts of all facets company incurring federal environmental penalties resulting from improper disposal, or angry and lost customers because of of RL, while effectively representing RL to the balance of executive management. unsatisfactory failure remediation, to a public campaign for sustainability countered by a lack of execution of green initiatives. It’s time that companies think about a cohesive strategy to bring seemingly disparate functions together within their model. Because there are so many disparate voices involved in the different areas of RL today, a wise enterprise would create an umbrella position on the executive level to coordinate efforts of the different facets of RL and interface with CEO, CTO, CFO, Consider if all the different parts of the RL machine are actually reporting and coordinating under the more rational singular & CMO positions to address reverse issues from the beginning of the product cycle – the planning stages. umbrella of an executive over everything RL - imagine the efficiencies that could be captured, the streamlining that could occur if all these pieces which feature RL functions are coordinated by reporting to a single EVP of Reverse Logistics. This executive One executive I spoke with at a recent conference who works at a prominent cell phone OEM could then coordinate with other executives across the corporation. (See Figure 2) has done just this. He has advocated RL to the point of being on the VP level, and having a voice with all other executives An executive management structure that does not give voice to the reverse logistics viewpoint when considering product in product & market execution planning - even to the point of having veto power if he identifies a serious RL pitfall in the development or marketing strategies surely opens the company to future pitfalls. If a company has involved reverse logistics as a process. This company is now preempting risk simply by correctly involving RL in their planning, through essentially C-level participation of an RL executive. VP Marketing VP Sales VP Supply VP Operations Corporate Giving Green Initiatives I hope that organizations will follow the lead of a few pioneering companies who have identified reverse logistics as more than what amounts to disaster remediation, and see it as a way to improve cost savings, customer satisfaction, Remarketing Customer 3PL/3PSP Sustainability profitability, environmental viability, and ultimately competitive advantage and profits. With so much at Service Outsourcing CSR stake in business today, I imagine this will become less the fanciful thoughts of a myopic RL professional, and more a standard requirement of business success. Packaging Recycling Returns Disposition Management by Gailen Vick, Executive Director, RLA Recalls Reclamation What is the Reverse Logistics Association?
At this year’s RLA Conference & Expo in Las Vegas you may have noticed a television crew roaming around. The crew was there to capture response to the conference and make a video that displayed the essence of the Reverse Logistics Association. They were also filming segments for a new video series in RL Digital magazine called RLA Rewound. As you view it, you may see some familiar faces. A big thank you to everyone who took time out from their busy conference schedule to stop and talk with our reporter. We hope you will share the video with friends and colleagues as you introduce them to the association and explain what we do and how we can support them. Stay tuned, because we may be talking to you for the next series of videos for RLA Rewound.
www.RLA.org • www.RLAshows.org • www.RLmagazine.com