Product Flyer IT Operations Management
Unified Communications and VoIP Management Assessment, diagnostic and management tools for meeting qual ity of service objectives
■ Unified Communications and VoIP Introduction ■ AppManager for VoIP—Monitor at a Glance: Unlike simple telephony, Unified Communica the operation of the underlying IT tions and Voice-over Internet Protocol (VoIP) infrastructure (network, hardware and ■ ■ Maximize Call Quality: is an application on the network, requiring VoIP software components), providing Tests and monitors actual calls from the phones components from multiple vendors. It is a mis visibility into problems and collecting data through all VoIP components 24x7 and immediately sion-critical service, where users expect con that you can use for improvement and to alerts you to real or potential problems. stant availability and high quality of service. And analyze usage data to identify abuse. ■ ■ Simplify Unified Communications Management: as with any other distributed application, you Reduce the complexity of managing components must monitor and manage it continually to facil Key Benefits ■ through a single integrated console. itate ongoing, high-quality performance. Micro ■ Maximize call quality—Tests and Focus® Unified Communications and VoIP monitors actual calls from the phones ■ ■ Reduce the VoIP Management Learning Curve: management solutions provide the tools to de through all VoIP components 24x7 and Includes hundreds of preconfigured Knowledge liver the voice quality of service that is needed, immediately alerts you to real or potential Scripts designed specifically for VoIP applications enabling customers to plan and minimize risk, problems. Many issues can be addressed to collect performance data and events. monitor infrastructure and applications, mea automatically, such as automatic restarts sure quality of service for improvement, and of downed services, to maximize call quality. ■ pinpoint problems that cause service outages ■ Simplify Unified Communications or quality issues. Management—Reduce the complexity of managing components such as IP Product Overview phones, call servers, voicemail, IP contact Unified Communications and VoIP manage center applications, Microsoft Exchange, ment consist of Micro Focus Vivinet® Assessor, Microsoft Active Directory, Microsoft SQL Micro Focus Vivinet Diagnostics and AppMan Server, networks and the underlying ager® for VoIP. IT infrastructure, through a single ■ ■ Vivinet Assessor—Make informed integrated console. ■ decisions about VoIP deployments by ■ Reduce the VoIP management emulating VoIP traffic on the network and learning curve—AppManager includes collecting call quality metrics to determine hundreds of preconfigured Knowledge the network’s VoIP readiness prior to new Scripts® designed specifically for VoIP purchases or rollout and avoid costly and applications to collect performance data embarrassing voice quality problems. and events, giving even nonexperts ■ ■ Vivinet Diagnostics—Analyze all network in VoIP technology great monitoring devices along the path of a VoIP phone abilities in minimal time. ■ call and determine which devices are ■ Reduce the risk of call quality decline— contributing to poor performance. With comprehensive reporting on service- This helps you pinpoint problems for level achievement, historical trends resolution and understand why users for capacity management or ad-hoc are experiencing reduced call quality. performance results for troubleshooting, Contact us at: www.microfocus.com
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Display voice quality metrics and the status of the infrastructure side by side in a customizable web interface.
the Micro Focus solutions deliver a Microsoft powerful and flexible reporting infrastructure AppManager monitors the health and avail to enable continuous improvement. ability of Microsoft Lync and tracks sessions and loads so you can manage this platform in Supported VoIP Vendors a way that gives the quality of service users ex The AppManager for VoIP management con pect. For more information, please refer to the sists of management modules for VoIP appli AppManager for Microsoft Lync product brief. cations from Cisco, Avaya (including heritage Nortel) and Microsoft, as well as for VoIP infra Other Vendors structure components from various vendors. The AppManager for VoIP module monitors Micro Focus is continually adding and updating any vendor’s VoIP solution and provides com support for new VoIP applications and systems. prehensive standardsbased call quality re ports. It measures call quality via Performance Avaya Endpoints or Cisco SAA and reports on quality AppManager is the key system monitoring of service performance metrics, including jit component of Avaya’s Proactive Voice Quality ter, jitter buffer loss, delay, lost data and Mean Management (PVQM) solution. AppManager Opinion Score (MOS) for your VoIP network. provides performance and availability man agement for enterprise IP telephony servers Conclusion including Avaya CS1000 and CS2100, and AppManager for VoIP, Vivinet Diagnostics and Avaya Communication Manager. For more Vivinet Assessor are tightly integrated with information, please refer to the AppManager for shared technology that lets you predict call Avaya IP Telephony product brief. quality and maximum call volume prior to de ployment, diagnose VoIP problems, monitor Cisco ongoing call quality, manage critical voice AppManager monitors the system health and servers and optimize network performance. availability of Cisco Unified Communication Our experience with hundreds of customer servers—such as Cisco Unified Communi ca deploy ments—managing more than one mil tions Manager and Cisco Unity Voice Mail— lion VoIP phones—empowers you to know and monitors critical performance information, your VoIP services are delivering the quality including IP phone availability, call activity and that users expect and businesses need from gateway utilization. For more information, voice services. please refer to the AppManager for Cisco Uni fied Communications product brief. To learn more about Unified Communications and VoIP Management, or to start a trial, go here.
161-000301-001 | Q | 04/19 | © 2019 Micro Focus or one of its affiliates. Micro Focus, the Micro Focus logo, AppManager, Knowledge Scripts, and Vivinet, among others, are trademarks or registered trademarks of Micro Focus or its subsidiaries or affiliated companies in the United Kingdom, United States and other countries. All other marks are the property of their respective owners.