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ANNUAL REPORT 2020 The Annual Report was approved by VTB Bank’s Annual General Meeting of Shareholders (Minutes No 56 as of 1 July 2021). Contents Hello. VTB Group Today Sustainable Development 200 Mission and Values 3 Personnel 201 VTB Group in the Financial Services Market 4 Responsible Resource Management 204 Is this VTB Bank? Key Financial Highlights 10 Social Projects 207 Statement of the Chairman of the Supervisory Council 12 Financial Statements 214 Responsibility Statement 214 Yes Financial Statements under IFRS 215 Statement of the President and Chairman of the Management Board 14 Annexes 226 Share Capital 226 Dividends 228 VTB Group outstanding Public Debt Management Report 22 and Hybrid Capital Instruments 230 Report on Compliance with Today I would like the Principles and Recommendations Russian Economy and Banking Sector 22 of the Corporate Governance Code 231 2020 Key Events 26 Bank’s Details and Contacts 254 Response of VTB to the COVID-19 pandemic 34 Strategy 40 to discover new Results Overview 52 • Financial Review 52 • Corporate-Investment Business 61 • Medium and Small Business 80 • Retail Business 90 Risk Management 106 opportunities Digital Transformation 124 Corporate Governance 132 Overview of the Corporate Governance System 132 General Meeting of Shareholders 138 Supervisory Council 142 Of course! Management Board 170 Control and Audit 179 Investor Relations 186 Disclosure Policy 198 INTERACTIVE ANNUAL CONNECTING REPORT 2020 YOU NOW VTB Group Today Management Report Corporate Governance Sustainable Development Financial Statements Annexes VTBVTB GROUP GROUP TODAY TODAY Values We value our customers We put our customers’ needs first. MISSION We trust our customers and strive to earn their trust. We listen to our customers and act upon their feedback. WE HELP PEOPLE TO MAKE THEIR PLANS A REALITY BY CREATING THE BEST FINANCIAL SOLUTIONS. WE ARE A TEAM OF PROFESSIONALS WORKING FOR OUR CLIENTS AND FOR THE ENTIRE COUNTRY. We work as a team We respect and trust each other. We support each other and help our colleagues grow. We achieve common goals. IDENTITYIDENTITY We are responsible for our results We are focused on the result, not the process. VTB GROUP IS THE LEADING RUSSIAN FINANCIAL INSTITUTION WITH A STRONG Each of us is responsible for our contribution to the achievement PRESENCE IN KEY INTERNATIONAL MARKETS. of common goals. We openly discuss our successes and failures. We are proactive We are passionate about what we do. We are proactive in addressing common challenges. We go beyond formal duties. VISION VISION We are constantly improving our performance A UNIVERSAL FINANCIAL GROUP THAT IS DEVELOPING BOTH DYNAMICALLY AND SUSTAINABLY, ONE THAT IS FOCUSED ON BEING THE FIRST-CHOICE FINANCIAL PARTNER We are open to change. FOR ITS CUSTOMERS AND THAT PROVIDES THE MOST CONVENIENT AND CUTTING-EDGE We start by changing ourselves. SOLUTIONS TO MEET THEIR NEEDS. We are not afraid to experiment. 2 Annual Report ‘20 //vtb.com 3 VTB Group Today Management Report Corporate Governance Sustainable Development Financial Statements Annexes VTBVTB GROUP GROUP IN THE FINANCIAL IN THE FINANCIAL SERVICESSERVICES MARKET 2020 MARKET 2020 Market shares of VTB Group in Russia VTB Bank’s credit as at 31 December 2020, % ratings RETAIL BUSINESS 19.2% Loans 18 1.5 23.0% Mortgages countries thousand 14.8% Deposits VTB Group worldwide Branches in Russia ruAAA 15 336 million thousand CORPORATE BUSINESS Clients in Russia Retail shareholders 17.2% Loans 19.8% Deposits BBB– 17 79 thousand thousand ATMs in Russia Employees INVESTMENT BUSINESS 33.0% DCM 22.3% ECM 13.2% M&A №.1 №.1 Вaa3 Best investment bank Best bank of 2020 in Russia in the emerging markets according to The Banker according to Global Finance 4 Annual Report ‘20 //vtb.com 5 VTB Group Today Management Report Corporate Governance Sustainable Development Financial Statements Annexes VTB GROUP’S VTB GROUP’S STRUCTURE PRESENCE VTB GROUP INCLUDES RUSSIAN AND FOREIGN COMMERCIAL BANKS AS WELL AS FINANCIAL COMPANIES. VTB GROUP VTB GROUP’S GLOBAL NETWORK VTB BANK IS STRUCTURED AS A HOLDING COMPANY, WHICH ENVISAGES IS UNIQUE TO THE RUSSIAN A UNIFIED STRATEGY FOR THE DEVELOPMENT OF GROUP BANKING INDUSTRY COMPANIES, A SINGLE BRAND, CENTRALISED FINANCIAL MANAGEMENT AND RISK MANAGEMENT AND UNIFIED Group companies provide services CONTROL SYSTEMS. in the CIS, Europe and Asia, enabling the Group to facilitate West Siberian Commercial VTB Capital Holding VTB Factoring international partnerships and Bank promote Russian companies aiming to engage with global VTB Pension Fund In Russia, the Group performs banking operations through a parent markets. The Group’s international Sarovbusinessbank VTB Forex company (VTB Bank) and a number of subsidiary banks – Vozrozhdenie operations enable diversification Bank, West Siberian Commercial Bank, Sarovbusinessbank – as well and increased profitability from as through the Post Bank joint venture. its transactions in high-margin VTB Pension administrator markets. Vozrozhdenie Bank VTB Real Estate As of the end of 2020, the Group’s banking and investment banking business was present in 18 countries around the world. Outside Russia, the Group operates through subsidiary banks located in Germany, VTB Specialised Depository the United Kingdom, Georgia, Armenia, Belarus, Kazakhstan, BM-Bank VTB DC Azerbaijan and Angola and through representative offices located in Italy and China, as well as VTB branches in China and India, a branch of VTB Bank (Europe) in Austria and a branch of VTB Capital in Singapore. The Group’s investment banking division conducts VTB Bank (Belarus) Business-Finance VTB Registrar operations with securities and provides financial advisory services in Hong Kong, while also conducting investment banking services in Bulgaria and offering commodities financing in Switzerland. VTB Bank (Armenia) VTB-Leasing The Group operates in all major segments of the financial market. Corporate-Investment Business, Medium and Small Business and Retail Business are the Group’s global business lines, which specialise in servicing various client segments. VTB Bank (Kazakhstan) VTB Bank (Azerbaijan) VTB Bank (Georgia) Banco VTB Africa VTB Bank (Europe) AS OF THE END OF 2020, THE GROUP’S BANKING AND INVESTMENT BANKING BUSINESS WAS PRESENT IN 18 COUNTRIES 6 Annual Report ‘20 //vtb.com 7 VTB Group Today Management Report Corporate Governance Sustainable Development Financial Statements Annexes OWNERSHIP STRUCTURE LISTINGS December 2020 STRUCTURE OF EQUITY CAPITAL, % STRUCTURE OF VOTING RIGHTS, % 5.4 12.1 Ordinary shares 7.8 ISIN VTB Bank shares are included in State-owned 33.7 Free float 47.2 Moscow Exchange’s Level 1 list and RU000A0JP5V6 are included in the Moscow Exchange 92.2 39.1 Index and the RTS Index, as well as the Moscow Exchange Index (evening LEI trading session), the Subindex, the Broad Market Index, the Responsibility 32.9 60.9 253400V1H6ART1UQ0N98 and Transparency Index, the Sustainability Vector Index, the Finance Index, the RTS Finance Index and the RTS Broad Market Index. Ordinary shares (held by Federal Agency Federal Agency for State Property Management) for State Property Management Ordinary shares are also included in the Ordinary shares in free float Institutional investors international MSCI Russia Index and Type 1 preference shares (held by Ministry Retail investors the MSCI EM Index. of Finance of the Russian Federation) Type 2 preference shares (held by State Corporation Deposit Insurance Agency) GEOGRAPHICAL DISTRIBUTION OF INVESTORS REGIONAL DISTRIBUTION (% OF SHARES IN FREE FLOAT), % (% OF THE TOTAL NUMBER OF RETAIL INVESTORS), % Global depositary receipts (GDRs) 15.0 16.8 LEI Each GDR is equivalent to 2 thousand VTB ordinary shares. 253400V1H6ART1UQ0N98 8.0 VTB Bank’s GDRs are included 41.4 Programme 144-A in the FTSE All-World Index, FTSE EMEA Index and MVIS Russia Index. ISIN 7.7 65.7 US46630Q1031 1.7 43.6 Programme Reg-S ISIN Retail shareholders Moscow US46630Q2021 Russian investors Moscow region International investors Saint-Petersburg Leningrad region Other regions 8 Annual Report ‘20 //vtb.com 9 VTB Group Today Management Report Corporate Governance Sustainable Development Financial Statements Annexes KEY FINANCIAL HIGHLIGHTS TOTAL ASSETS, RUB BILLION CUSTOMER LOANS, RUB BILLION NET PROFIT1, RUB BILLION COMPONENTS OF NET PROFIT FOR 2020, RUB BILLION YoY +44% +17% +39% +15% -63% Compared Compared Compared Compared Compared with 2016 with 2019 with 2016 with 2019 Net interest income with 2019 531.7 21% Соmparable perimeter2 31.12.2020 68% 32% 18,142 31.12.2020 71% 29% 13,163 2020 75.3 Net fee and commission income 136.8 13% 31.12.2019 69% 31% 15,516 31.12.2019 71% 29% 11,462 2019 201.2 Other income (expense) -59.1 223% Net operating income 31.12.2018 72% 28% 14,761 31.12.2018 74% 26% 11,424 2018 178.2 609.4 0,2% 01.01.2018 70% 30% 12,940 01.01.2018 74% 26% 9,841 2018 178.8 Provision charge -249.8 142% POST-IFRS 9 POST-IFRS 9 Staff costs and PRE-IFRS 9 PRE-IFRS 9 2017 120.1 administrative -269.9 6% expenses 31.12.2017 70% 30% 13,009 31.12.2017 75% 25% 9,773 2016 51.6 Income tax -14.4 72% 31.12.2016 70% 30% 12,588 31.12.2016 77% 23% 9,487 Net profit 75.3 Other assets Loans and advances to individuals (before provisions) Loans and advances to customers Loans and advances to legal entities (net of provisions) (before provisions) TOTAL LIABILITIES, RUB BILLION CUSTOMER FUNDING, RUB BILLION PERFORMANCE AND PROFITABILITY INDICATORS1, % +47% +18% +75% +17% Соmparable perimeter2 Compared Compared Compared Compared with 2016 with