M Citizenship Report Customers Partners + Developers Community Environment Employees 2003 Your potential. Our passion.™ Chairman / CEO Introduction p. 01 Company Overview p. 02 Part 1: Partnering with Customers p. 06 Part 2: Responsible Leadership p. 14 Part 3: Strengthening Communities p. 20 Part 4: Managing Environmental Impact p. 26 Part 5: Employees p. 30 Additional copies of this report can be ordered by sending e-mail to
[email protected]. An online version is also available for download at www.microsoft.com/mscorp/citizenship. Chairman/CEO Introduction Microsoft Citizenship Report Page 01 We see this report as an opportunity to share how we view our roles and responsibilities as a global indus- try leader and corporate citizen, and to enhance our could not otherwise reap the benefits communication with our many stakeholders about the of technology. We also aim to do even more to deliver the best value for ways we fulfill them. In this overview, you may discover our customers and partners; to in- things you never knew about Microsoft—from how we crease our transparency as a company; to make the Internet a safe and trust- create innovative new technologies to how we empower worthy environment for everyone; to people who have disabilities, and from how we support limit our environmental impact and and advance open technology standards to how we conserve natural resources; and to provide an outstanding work environ- strengthen communities worldwide. ment for our employees. We are unceasingly optimistic about Microsoft’s mission is to enable peo- and healthy by communicating the future of technology and the posi- ple and businesses throughout the openly about our business practices, tive things it can do for people world- world to realize their full potential.