HEATING SYSTEMS

A guide to your system and helpful energy saving advice. CONTENTS THE COST OF RUNNING your central heating system

GAS CENTRAL HEATING 4

ROOM AND TRVS 8

OIL CENTRAL HEATING 10 Use the same energy company for both fuels • Compare your current tariff against those offered by other companies to ensure you are getting the best deal SOLID FUEL BOILERS 14 • Pay monthly by direct debit HEAT PUMPS 16 • Choose an online tariff with no cancellation fee • Oil buying groups buy fuel in bulk which is a cheaper way SOLAR THERMAL 20 for you to fill your tank. To find out details of local oil buying groups in your area visit: www.acre.org.uk QUANTUM STORAGE HEATERS 22 • If you have night storage heaters and are at home for most of the day, you may want to consider an Economy 10 tariff - these are available on E.on and SSE NIGHT STORAGE HEATERS 24 • If you prefer to budget using a key meter, pick an energy company dedicated to this method of payment.

For more information on energy costs and changing your payment method or provider call: Energylinx on 0800 849 7077 or visit: www.energylinx.co.uk/energy/aster

2 3 GAS CENTRAL HEATING

HEATING CONTROLS A gas central heating system is designed to keep your Your boiler will have a programmer or timer that sets the periods home warm using a central heat source such as a boiler. the heating is on. This is the most efficient way to use your The boiler heats water which is distributed through pipes heating system. These controls also help you set what times to in each room. It also heats the water that you have hot water if you don’t have a combination boiler comes out the hot taps in your kitchen and bathroom. (see section Hot Water). Some heating controllers have a digital A central heating system will have controls which can screen, others will have little plastic teeth on a mechanical help you to manage the temperature and time of day dial which are pushed in or out. You can also control heating in you need your heating and hot water to come on. individual rooms by using temperature adjusting valves attached to the (see section Room Thermostats and TRVs).

Using the programmer or timer is the most “ efficient way to use your heating system. ”

4 5 On the timer you must: HOT WATER  • Set the correct time (depending on the time of year) Gas boilers heat water to a specific temperature at set times (via the heating controls) in an insulated water cylinder where • Set the times you want the heating and hot water the water is then stored. These cylinders are often kept in a to turn on and off including 45 minutes warming cupboard. If the boiler breaks down, the water cylinder also up and cooling off periods. has an electric immersion heater which can provide a smaller Typical settings in table below: amount of hot water until the boiler is repaired. You should plan ahead when using this method of heating water as the immersion should only be used for short periods. SETTING WHAT IT MEANS 1. Off Off all the time. 2. On or On all the time. Continuous 3. Twice, Timed On and off at each of the timer settings or Auto you have programmed. 4. Once On at the first timer setting and off at the last timer setting. 5. Boost, Override Operates only when the programmer is or Advance set to once or twice or the equivalent. This turns the boiler on or off until the A combination boiler doesn’t need a water cylinder. When you next programme finishes or begins. turn on a hot tap, the boiler turns on and heats up water just before you use it then turns off again when you turn the tap off.

If you need help with setting up your heating controls then please contact us, see contact information on page 27.

6 7 ROOM THERMOSTATS ROOM THERMOSTATS This will only operate if the heating is due to come on. It turns the boiler off when the set temperature is reached and back on AND TRVS again when the temperature goes down. Normally your main living areas should be about 21°C. Sometimes the room is combined into one unit with the programmer.

THERMOSTATIC RADIATOR VALVES (TRVS) All central heating systems that use hot water to heat radiators These allow you to adjust the temperature in individual rooms need a room thermostat. This is usually located in the coldest and are attached to most radiators. They only operate if the area of the house to make sure all your rooms are adequately heating is due to come one. heated. Sometimes TRVs (thermostatic radiator valves) are TRVs are adjusted by turning them to the desired number also fitted to individual radiators. Both of these controls on the temperature indicator. At the lowest setting there’s a regulate the temperature of your home. symbol like a snowflake, this setting will turn the radiator on if the temperature inside your home gets close to freezing. At the highest setting (sometimes called ‘Max’), the radiator will be on for much longer than the other settings until the room reaches temperature. Any communal areas in your home (such as the hallway) will generally have TRVs which are not normally adjustable without special tools. Your main living areas should “ be heated to about 21°C. ”

8 9 HEATING CONTROLS OIL CENTRAL HEATING Your boiler will have a programmer or timer that sets the periods the heating is on. This is the most efficient way to use your heating system. If you don’t have a combination boiler, these controls will allow you to set the times you have hot water (see section Hot Water). Some heating controllers have a digital screen, others will have a mechanical dial with little plastic teeth that you push in or out. You can also control heating in individual An oil central heating system is designed to keep your home rooms by using temperature adjusting valves attached to the warm using a central heat source such as a boiler. The boiler radiator (see section Room Thermostats and TRVs). heats water which is distributed through pipes to radiators On the timer you must: in each room. It also heats the water that comes out the hot Set the correct time (depending on the time of year) taps in your kitchen and bathroom. • Set the times you want the heating and hot water A central heating system will have controls which can help to turn on and off including 45 minutes warming up you to manage the temperature and time of day you need and cooling off periods. your heating and hot water to come on. Typical settings in table below: With oil heating systems, it’s very important not to let the level of oil in the tank get too low. We recommend you SETTING WHAT IT MEANS check the level regularly, especially during colder months. 1. Off Off all the time. 2. On or On all the time. Continuous 3. Twice, Timed On and off at each of the timer settings or Auto you have programmed. 4. Once On at the first timer setting and off at the last timer setting. 5. Boost, Override Operates only when the programmer is Any time the boiler is on when it does not or Advance set to once or twice or the equivalent. “ need to be it will be costing you money. This turns the boiler on or off until the ” next programme finishes or begins.

If you need help with setting up your heating controls then please contact us, 10 see contact information on page 27. 11 HOT WATER Oil boilers heat water to a specific temperature at set times WAYS TO SAVE (via the heating controls) in an insulated water cylinder where the water is then stored. ENERGY AT HOME These cylinders are often kept in a cupboard. If the boiler breaks down, the water cylinder also has an electric immersion heater which can provide a smaller amount of hot water until the boiler is repaired. You should plan ahead when using this method of heating water as the immersion should only be used for short periods. A combination boiler doesn’t need a water cylinder. When you • Turn the thermostat down by 1°C. You will hardly notice a turn on a hot tap, the boiler turns on and heats up water just difference and it could save you money on your energy costs before you use it, then turns off again when you turn the tap off. • Wash clothes at 30°C

• Switch off electrical items at the plug when you have finished using them

• Only light rooms with people in

• Shut curtains at dusk during the winter to keep the heat in

OIL BUYING GROUPS • Boil only what you need when using the kettle making sure Oil buying groups buy fuel in bulk which is a cheaper way for you cover the element. you to fill your tank. To find out details of local oil buying groups in your area visit: www.acre.org.uk

12 13 HEATING CONTROLS SOLID FUEL BOILERS Your boiler has something called a damper which controls how quickly the fuel burns inside the boiler by regulating the amount of air fed into it. This can be an automatic device which is controlled by a thermostat, located on the side of the boiler. Some solid fuel appliances may also have a A solid fuel boiler burns natural combustible materials, such room thermostat fitted which will control the as coal, to generate heat. It’s important you check the type heating temperature. Higher temperatures of fuel your boiler is designed to use. The wrong fuel could will burn more fuel. damage the system. The heat created is used to produce hot water in a boiler which is then distributed through pipes HOT WATER to radiators in each room. It also produces hot water for the Solid fuel boilers heat and store water in an insulated water hot taps. Most solid fuel boilers have glass doors which form cylinder. If the boiler breaks down, or you run out of fuel, the a barrier between you and the flames and help retain heat in water cylinder also has an electric immersion heater which the fire. Some are completely enclosed and look like large can provide a smaller amount of hot water until the boiler is metal boxes. They use flues and/or chimneys to draw air up and running again. This is an expensive method of heating from outside and take away the gasses produced by the water and should only be used temporarily. burning fuel.

BUYING SOLID FUEL Any time the boiler is on when it does not need to be it will be costing you money, so plan your heating periods and solid fuel usage. Always buy your solid fuel from an approved coal merchant. Phone 0845 601 4406 or visitwww.solidfuel.co.uk for details.

CHIMNEY CLEANING Aster Property recommends that you get your chimney swept twice a year. The first sweep should be at the beginning of the winter Always buy your solid fuel from period with a secondary sweep half way through the heating season. “ an approved coal merchant. ”

14 15 HEAT PUMPS

THE PUMP Heat pumps are a sustainable heating source able to produce This is located outside and works automatically so there’s more energy than they consume. They do this by absorbing no need to touch the equipment. The pump may produce heat from the air or the ground which is then made hotter condensation when it’s working, this is sent to a nearby drain. through a process of compression, making it ready to be transferred and put to use in the home. Water is heated HEATING CONTROLS and stored in an insulated tank to provide hot water to Heat pumps are designed to be on all day, working most the hot taps and to be circulated around the home via efficiently by providing an ambient heat. If your home is a wet central heating system of radiators. empty during the day, do not switch the heating off. It’s normal for the radiators to run at a surface temperature much lower to other central heating systems. You can adjust the temperature of your heating via the wall thermostat to your preferred comfort level. Ideally a should be run at Heat pumps are designed to be on about 21°C. Temperatures above this will require the heat pump “ all day, working most effectively to work for longer and it’ll cost more to keep your home warm. by providing ambient heat.”

16 17 HOT WATER Although the heating and hot water are provided by the same tank, it uses two separate circuits of pipework so your heating water does not get mixed up with clean water for washing etc. This means you’ll have hot water whenever the heating is switched on. When you want the heating off and hot water on during warmer months, there is an override switch on the heating controls which will tell the heat pump to just send the hot water to the hot taps. If you run out of hot water, for example if you want to run several hot baths in a short space of time, the heat pump has an electric immersion to keep up with your hot water demand. This varies from pump to pump and can be switched on automatically or manually. It’s important you read the instructions for your heat pump to find out which type of immersion you have so that your energy use is kept to a minimum.

18 19 SOLAR THERMAL

HOW IT WORKS An efficient solar thermal system will reduce but not Solar thermal works automatically. You will have a display unit replace the need for a conventional water heating installed that will show you when it is switched on. This will also system and is most effective in the summer months. show you the temperature of various parts of the system such as You’ll also have a standard immersion boiler to the panels and water cylinder. ensure all your hot water needs are met.

Renewable energy is better “ for the environment. ”

20 21 HEATING CONTROLS QUANTUM A Quantum heater is controlled by an adjustable digital thermostat and timer built into the heater. This means you can programme the STORAGE HEATERS heater to come on at specific times of the day. The heater will then automatically respond to changes in room temperature to maintain your chosen comfort level. The minimum room temperature setting is 7°C and may be used for protection against frost. The maximum temperature setting is 26°C. You can change the temperature of the heater by rotating the control dial on the top of the heater. Normally A Quantum heater is a super insulated metal case that contains your main living areas should be about 21°C. several clay . These bricks store heat generated by elements within the heater at night. This state-of-the art heater will release the vast majority HOT WATER of its stored heat using a built-in that pushes hot air If you have Quantum storage heaters you’ll have a dual immersion out from a grille at the bottom of the case. This happens water boiler. This is an insulated tank with two heating elements. automatically at various times during the day, you can The bottom element will heat a whole tank of water at night using set by a programmer on the heater. A small amount of your night rate energy tariff. The top element can be used to heat heat is still ‘lost’ through the case but this is minimal. the water towards the top of the tank if you need extra hot water during the day. This will use the day rate of your energy tariff so will be a more expensive way of heating water.

Any time your heating is on when it does not “ need to be it will be costing you money. ”

22 23 NIGHT STORAGE HEATING

HEATING CONTROLS A storage heater is a well-insulated metal case that contains It’s important you control your storage heaters by regulating a ceramic or clay . This large brick holds heat produced how much heat is stored at night and how quickly it’s released by an electric element running through the centre of it. during the day. Storage heaters charge up and store heat at times when Night storage heaters work individually and usually have two electricity is on a cheaper rate or at off peak times, also controls located on the top of the heater called input and output. known as an Economy 7 rate. Sometimes these are labelled Charge and Autoset. Output can also be labelled as Discharge or Temperature. Storage heating is generally used in areas where mains gas isn’t available. Some storage heaters have a Boost setting. This uses electricity from the mains to provide immediate heat, a bit like a plug-in heater. This is an expensive way of heating a room and should only be used if the stored heat runs out.

It’s important you regulate how much “ heat is stored at night and how quickly it’s released during the day.”

24 25 USEFUL INFORMATION

There may be a time when you need to talk to someone about your energy costs or use. If you’re struggling to pay your bills always call your energy provider first. They’ll be able to check if your current tariff suits your HEATER BEHAVIOURS needs and may also be able to check if you’re eligible for If a heater keeps running out of heat in the evening while you certain benefits that help pay towards your energy costs. still need it, or if the weather becomes colder you may need to turn the input dial up. If the heater never runs out of heat in the evening, you can probably save money without getting cold Here are some other useful numbers to call: by turning the input dial down. During warmer weather when Advice on managing energy costs: Home Heat Helpline: heating isn’t needed, turn your night storage heaters off at the 0800 33 66 99 wall but don’t forget to switch them on again the day Free, confidential and impartial advice on consumer issues - before you want heating to come back on. Citizens Advice Bureau (CAB) Consumer Line: 08454 04 05 06 Impartial advice on energy efficiency and sustainability: HOT WATER Energy Savings Trust (EST): 0800 123 1234 If you’ve got night storage heaters you’ll have a dual immersion water boiler. This is an insulated tank with two heating elements. Aster Group: 0333 400 8222 The bottom element will heat a whole tank of water at night using your night rate energy tariff. The top element can be used to heat If you’d like to report a repair or need more advice on the water towards the top of the tank if you need extra hot water how to use your heating systems, please contact: during the day. This will use the day rate of your energy tariff so Customers in Devon & Cornwall, will be a more expensive way of heating water. Hampshire and Wiltshire: 0800 612 1010 Customers in Somerset: 0800 068 8873 Customers in Dorset: 0800 230 0232 or 01202 308799 All our leaflets are available in large print, Braille, on audio Please note there is a legal requirement for your heating cassette or on CD. They can also be translated into the system to be checked periodically and you must provide language of your choice. access for this aspart of your tenancy agreement. For a full list of our office contact details please call us, Failure to do so may result in court action. email us, or visit the contact us section on our website.

Email: [email protected] www.aster.co.uk 26 27 www.aster.co.uk 1602004