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Microsoft Windows Resource Appendix A Windows Resource Directory This appendix contains a list of resources to support learning and using Microsoft Windows. With Windows becoming accepted as a standard for PC computing, many companies are making products and services available to enhance the Windows experience. Microsoft also offers a wide array of support services. Because there so many companies providing Windows-related products and services, it is inevitable that we have missed a resource that you know to be of value. If this is the case, please contact us so we can include it in future updates of the Directory. You can fax them to us at 206/883-8101, or send suggestions to: Windows Resource Directory Updates, 3/2 Microsoft Corporation One Microsoft Way Redmond, WA 98052-0399 Contents of the Resource Directory Microsoft Support Services.............................................................................. 458 Windows for Foreign Languages ..................................................................... 458 Microsoft Consulting Services ......................................................................... 458 Microsoft Consultant Relations Program ......................................................... 458 Microsoft Certified Professional Program........................................................ 459 Microsoft Authorized Training Centers ........................................................... 460 Independent Training Services......................................................................... 466 Support Coordinator Training .......................................................................... 467 Disks, Tapes, and Videos Training .................................................................. 467 Microsoft University ........................................................................................ 468 Online Services ................................................................................................472 User Groups ..................................................................................................... 479 Hardware Support ............................................................................................ 482 Reference Materials..........................................................................................483 Windows Resource Kit 458 Part 7 References, Resources, and Appendixes Microsoft Microsoft Microsoft Consultant Support Services Consulting Services Relations Program The following numbers can be called Microsoft Consulting Services The Microsoft Consultant Relations for assistance with using Microsoft (MCS) is aimed at helping you Program (CRP) is designed for Windows. develop and manage a technology independent microcomputer plan that gets your company off to a consultants to help maximize the fast start. Our experienced staff helps success of their business. In the General Support with planning, management program there are Associate Microsoft education, training—everything you consultants and Partner consultants. 206/637-7098 need to successfully implement new To qualify as an Associate CRP Windows 3.0 support technology. MCS helps to design and consultant you must first pass the develop custom systems and to train Microsoft Certified Professional Microsoft thousands of employees. exams for MS-DOS/MicroHardware 206/637-7098 and Microsoft Windows, and submit MCS Australia Windows Environment an application. To qualify as a PO Box 91 “Partner,” you must first be an North Ryde, New South Wales 2113 Associate and then take an Applications Support Australia application specific exam (for 61/2/870-2200 Microsoft example, MS Excel and MS Word 61/2/805-0979 (fax) 206/635-7070 for Windows), submit sample code, Excel for Windows support MCS Boston references, and an application. 9 Hillside Ave Microsoft As an “Associate,” you will receive Waltham, MA 02154 206/635-7145 substantial discounts on selected 617/487-6400 PowerPoint for Windows support Microsoft products, a quarterly 617/487-7925 (fax) newsletter, a private CompuServe Microsoft MCS England forum, and priority access to 206/646-5100 Microsoft Place Microsoft technical support. As a WinStart: for corporate named Winnersh, “Partner,” you also receive business accounts Wokingham, Berkshire, RG11 5TP referrals, beta testing opportunities, a Microsoft United Kingdom regular monthly CD-ROM disk 206/462-WORD 44/734 270001 containing selected products and the Word for Windows support 44/734 270002 (fax) contents of the Microsoft technical support database, and a license to use Microsoft MCS Germany the “Microsoft Consultant Relations 206/635-7130 Edisonstr. 1 Partner” logo. For more information, Works for Windows support D-8044 Unterschleissheim call 800/227-4679. Munich, Germany 49/89/317-050 If you are a customer in need of 49/89/317-05100 (fax) assistance from a Microsoft Consultant Relations Partner, please Windows for MCS San Francisco Foreign Languages call 800/227-4679 and ask for the One Market Plaza, Suite 1550 CRP Referral Specialist. Spear Street Tower Windows is currently available in San Francisco, CA 94105 Chinese, Danish, Dutch, Finnish, 415/905-0235 French, German, Hanguel, Italian, 415/905-0236 (fax) Japanese, Norwegian, Portuguese, Spanish, and Swedish. Microsoft has also scheduled with the release of Windows 3.1 Arabic, Czech, Hebrew, Hungarian, Russian, Thai, Turkish, Bahasa Malaysia, Bahasa Indonesia, and Polish. Windows Resource Kit Appendix A Windows Resource Directory 459 Microsoft Certified Professional Program If you’re a support coordinator, Microsoft Windows support engineer, systems engineer, Operating System Version 3.1 Administration Exam Topics reseller sales support engineer, consultant, network administrator, Installation and Setup Fonts and Printing or anyone else who must gain and MS-DOS Mode and Windows Typefaces and fonts display technical expertise in Mode installation events Windows screen font and a Microsoft Windows, you should Customizing Setup Windows printer font become a Microsoft Windows Express and Custom Setup Raster and vector screen fonts Certified Professional. Current SYSTEM.INI, WIN.INI, and TrueType fonts and standard fonts certification in this case for PROGMAN.INI Types of Windows printer fonts Microsoft Windows version 3.1 LPT x.DOS port demonstrates that you are the Supporting COM3 and COM4 source for the latest information The Windows Files with Windows about Microsoft Windows. When a Windows core components new version of Windows is released, Dynamic-link libraries you will be notified and you will be Files required for Windows Non-Windows Applications given the allotted time to complete to run in standard mode and PIFs any new requirements to maintain Files required for Windows PIFs and PIF editor current certification status. to run in 386 enhanced mode Levels of non-Windows application support provided in standard Upon successful completion of mode and 386 enhanced modes the Microsoft Windows Certified Memory Management _DEFAULT.PIF Professional requirements, you Conventional, expanded, extended, will receive a Welcome Kit that and virtual memory contains a Membership Card, Loading MS-DOS into the HMA Networks Product Certification Certificate, and advantages of MS-DOS 5 Installing and sharing Windows CompuServe Intro Kit, product UMB: characteristics, loading on a network specific newsletter, a listing in the device drivers Setting up a Windows workstation Microsoft Certified Professional Standard mode: characteristics, with Windows installed locally Directory, and more. minimum memory and hardware Setting up a diskless requirements Windows workstation To obtain the latest Microsoft 386 enhanced mode: Locations of each of the key Certified Professional brochure or characteristics, minimum files if running Windows from if you have any questions about the memory and hardware an attached file server Microsoft Certified Professional requirements Advantages and disadvantages of Program, please call Microsoft Using conventional, expanded, setting up a network with Insides Sales System Software at extended, and virtual memory Windows installed locally or 800/227-4679. Expanded memory LIM 3.2 and 4.0 from a file server specifications Network persistence feature Swap files of Windows Temporary and permanent Winnet API swap files Network drivers and virtual HIMEM.SYS in Windows network driver EMM386.EXE in Windows SMARTDRV.EXE in Windows Windows system resources Windows Resource Kit 460 Part 7 References, Resources, and Appendixes Microsoft Authorized Training Centers Microsoft Authorized Training Computer Support Professionals Computer City SuperCenter Centers offer the most up-to-date 4545 N. 12th St., Suite B Village Shopping Center, 7901 Microsoft product information, Phoenix, AZ 85014 Garden Grove, CA 92641 courseware, and instructional 602/285-0655 800/544-2936 techniques. Accreditation and ExecuTrain of Phoenix ContractEd Computer Training support from Microsoft is your 410 N. 44th St., Suite 150 13315 Washington Blvd., Suite 203 assurance of training that meets the Phoenix, AZ 85008 Los Angeles, CA 90066 highest professional standards. In 602/231-0406 213/827-0303 addition to user training, most Authorized Training Centers offer Mesa Community College Dublin Group, Inc. a broad range of services, including 145 N. Centennial Way 4633 Old Ironside Dr., Suite 420 customized training, train-the-trainer Mesa, AZ 85201 Santa Clara, CA 95054 courses, courseware development, 602/461-4965 800/434-8344 consulting services, and other out-of- Typetronics
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