CCL-EAR COMMITTEE PREVIEW Duolingo: Schools, Mango Language: Higher Education, , Library Solution Fall 2015

In Fall 2015 members of the CCL-EAR Committee were asked to write a preview of Mango Languages: Higher Education and Rosetta Stone Library Solution (Ebsco). The team did a preview comparison of these language programs and the two free language programs Duolingo: Schools and Memrise. Below is the comparison preview.

Duolingo: Schools Mango Language: Higher Memrise Rosetta Stone Library Education Solution (EBSCO)

DATABASE Number of Languages offered: Number of Languages Number of Languages Number of Languages CONTENT/ 13 offered: 60+ offered: 200+ offered: 30

FORMAT: Content includes: Content includes: Content includes: Access is for Level 1 only of ● Optional placement test ● Placement tests ● Self-selected courses each language ● Beginner- for students ● Units 1-4 created by the without prior experience ● Example of Unit 1. Unit Memrise community. Content includes: or students who are re- 1 has Chapter 1-8 Beginning through ● Units 1-4 engaging after several Chapter 1 has Lessons advanced with ● Example of Unit 1. Unit years. 1-3, a review, and a specialty sections 1 has Lessons 1-4 and ● Intermediate- for chapter quiz. Each Unit created as well. then a Milestone. Each students who can follows this layout. ● Instructor can create Unit follows this layout. communicate using "Groups" and have Library Access is for simple sentences and LMS integration: No students complete Level One only of words. lessons/ courses they each language. Level ● Advanced- for students Student tracking: assign to that group. One = 4 Units, the 4 who can express Mango's admin portal lets Core Lessons with themselves well and are instructors track the learning LMS integration: No focused activities and looking to strengthen activity of their students. the Milestone existing skills. Student tracking: Format: Memrise lets instructors create LMS integration: No LMS integration: No Interactive audio and text based groups where they can assign "" with the option to lessons and see the number of Student tracking: Student tracking: check answers. points by week, month, or all Rosetta has admin tracking for Duolingo's dashboard lets ● Web and /or mobile. time of the list of students in library statistics. At this time instructors track the learning Mango video: the group. The list shows the there is not a way for activity of their students. https://youtu.be/dubBh-WgmXo "leader board". instructors to track students but Rosetta reports working on a Format: Interactive activities for Format: Interactive activities new tracking format that will be web and mobile. for web and mobile. ready in early 2016. 1

Duolingo video: Format: Interactive activities https://youtu.be/3TSNuKflI6o for web and mobile

SEARCH Equipment Requirements: Equipment Requirements: Equipment Requirements: Equipment Requirements: INTERFACE: ● Works on Mac & PC ● Works on Mac & PC ● Works on Mac & PC ● Works on Mac & PC Desktop and Mobile Desktop Desktop Desktop Devices ● iOS, Andriod, Nook, ● iOS and Andriod Apps ● iOS, Andriod, Nook, ● iOS, Android, and and Kindle Apps available and Amazon Apps Windows apps available available ● Need speakers for available ● Microphone NOT ● Need recent browser audio ● Need recent browser required (exercises ● Need JavaScript and ● No microphone ● Need cookies and flash requiring the use of one Adobe Flash necessary (no enabled can be turned off in the ● Need speakers for speaking exercises) ● Need speakers for settings) audio ● Need fast internet audio ● Need speakers for audio ● Microphone not connection ● Microphone not ● Need fast internet required (can be used required (can turn off connection for voice comparisons) NO ADMIN Portal speaking exercises) ● Need fast internet ● Need fast internet NO ADMIN Portal connection User Interface: connection ● OK user interface User Interface: ADMIN Portal: ● Not intuitive in regards ADMIN Portal: ● Good user interface ● Mango Administration to what your first ● Reports for users ● Tips & notes provide Portal (the MAP) lets lesson should be showing progress help at beginning and you manage your ● Not easy to get to (units & lessons throughout lesson account, promote where you left off completed) which can ● Easy to determine Mango to your ● Can create groups for also be used for some where to start as a new community and check teaching or study usage information user & follow up lessons usage statistics groups ● Increased instructor ● Create classrooms to ● Not many admin features to track track student progress features student progress ● Can track students in coming Jan 2016 admin portal ● No other admin features User Interface: (progress/usage only) ● Good user interface with some issues User Interface: ● User interface not ● Good user interface intuitive in regards to ● Easy to determine where to begin (no where to start as a new introduction explaining user what is contained in a ● Easy to navigate lesson lessons (to continue ● User interface within lesson or start a new

2 lessons are easy to lesson) navigate

USER Help Page: Student Help/Support: Contact Us: Support contact Help Menu: SUPPORT https://dashboard.duolingo.com/ ● Support tab: list of form, email, and mailing Includes tutorials/user guides help common support topics address on database capabilities and SERVICES: Topics broken down into and option at bottom to functions (navigation, categories including: submit a help ticket or Search for Help (blue ? at searching, viewing, etc.) and ● Reporting Issues/bugs contact via toll free bottom of page) opens search provides links to Interactive information about how to number or direct email window that will search Help/ Support website: submit bugs/issues ● Contact tab: gives ● Help topics/articles ● Live Chat with a (including abuse) option to open a help and Forum topics— Rosetta Stone ● Forums/discussions ticket or contact via (community/user representative ● Also on Help page: phone or based)if you don’t like ● Submit a Request via General Questions, ● Feedback option at top the answer(s) from the email to report an issue Account , Using Duolingo, of page opens a form search OR there isn’t or suggest a feature Technical problems, for short/quick feedback a match for your ● Search Knowledge Duolingo Dashboard, at the top and topics question, it gives you Base for articles/help Incubator, Test Center from Support page are the option to submit a topics. listed below. Help request ● Phone: 1-800- Can submit feedback from ● Feedback tab also built ROSETTA within the lessons if into the lessons Forum: community/user ● FAQs bugs are (options: contact based help found/questions arise customer service, share an idea, report a course FAQs and Help page: many Admin support site: Forum Moderators are from error) topics listed—instructions are http://support.rosettastone.com/ the Duolingo community very clear detailed and a lot of en/public-sector/Language- (course contributors in Admin/staff/faculty screen shots Lessons-Version-3-Rosetta- Incubator and users— Help/Support: Course-Version-3 volunteer positions). Clicking on Terms and Teacher support forum: also OR can contact EBSCO Conditions goes to community/user based —OR directly Duolingo directs users to page with access to: submit support contact form ● Phone:1-800-758-5995 Forums to solve ● Contact Information ● Email: EBSCO Support issues/trouble shoot, ● Support Page Email (form or direct advice, share etc., ● FAQ (common technical address) before submitting a Bug issues) report form. ● Webinars ● Marc records (free), etc. ● Training videos: https://www.mangolangu ages.com/higher- ed/training-materials/

3 COST: ● Free Based on FTES tiers ● Free Based on a charge per FTES ● Yearly subscription ● Yearly subscription ● Expensive, would need ● Expensive, would need to consider if cost is to consider if cost is appropriate for college appropriate for college need need

AVAILABILITY Accessibility: Accessibility: Accessibility: Accessibility:

ACCESSIBILITY ADA/ 508 compliant: No-but ADA/ 508 compliant: No ADA/ 508 compliant: No--no ADA/ 508 compliant: No VPAT submitted to CCL states intent to move toward OF SERVICE: What it does offer: Mango languages are “firmly What it does offer: becoming compliant (IT ● Keyboard shortcuts committed to achieving full ● Keyboard shortcuts Schedule and Pricelist p8 sect. (navigate w/o a mouse) compliance with Section 508 (navigate w/o a 23) ● Audio settings can be Accessibility Standards. Our mouse) turned on/off remediation efforts are in ● Choose learning style What it does offer: (microphone, speaker, progress…” and reviewing pace ● Alternate keyboard voice auto play, sound options-set typing effects) What it does offer: Availability: precision levels, or ● Alternate Keyboard ● Can sign up using FB choose a keyboard Availability: options allow for or Google accounts layout. ● Can sign up using FB or navigation through ● Users sign up ● Audio Settings choose Google accounts lessons w/o a mouse individually a new headset or ● Mobile apps selected ● Ability to turn Narration ● Create own course modify settings for best of year from Apple on/off and invite others, or device, set speech and Google Repeat narrative, add sign up for courses precision level, change ● Users sign up for more time to the lesson ● Mobile apps for Apple, voice type for speech individual accounts clock google, amazon recognition, or turn ● Can invite other users, ● Memrise is free— answer sounds on or join courses, etc. Availability: though you can off ● IP Authentication upgrade to Premium ● Mango mobile apps for Availability: Apple, Android and ● IP Authentication Kindle devices ● Mobile apps

OVERALL ASSESSMENT: The preview team does not see the need for a full review of these items. They were impressed with the free products and encourage interested colleges to work with the language department to see which languages are being offered and which product could best support those languages.

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