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2016 National 911 Progress Report National 911 Program

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2016 National 911 Progress Report National 911 Program 2016 National 911 Progress Report National 911 Program December 2016 2016 National 911 Progress Report i 2016 National 911 Progress Report About the National 911 Program About the National 911 Program The mission of the National 911 Program is to provide Federal leadership to support and promote optimal 911 services. The program was created to help coordinate activities among 911 stakeholders and to provide information that can be used to improve the 911 system. The National 911 Program has developed a variety of tools and resources, including tools that can be used to plan and implement Next Generation (NG) 911. The National 911 Program is housed within the Office of Emergency Medical Services at the National Highway Traffic Safety Administration (NHTSA), which is part of the U.S. Department of Transportation (USDOT). The data within the National 911 Progress Report was collected as part of a project titled, the “911 Resource Center” which is operated by Booz Allen Hamilton under a contract with NHTSA. DISCLAIMER This publication is distributed by the USDOT, NHTSA, in the interest of information exchange. The opinions, findings, and conclusions expressed in this publication are those of the authors and not necessarily those of the USDOT or NHTSA. The United States Government assumes no liability for its contents or use thereof. U.S. Department of Transportation 1200 New Jersey Ave SE Washington, DC 20590 [email protected] 2016 National 911 Progress Report ii 2016 National 911 Progress Report Table of Contents CONTENTS ACRONYM LIST .................................................................................................................................. IX EXECUTIVE SUMMARY ....................................................................................................................... 1 INTRODUCTION ................................................................................................................................... 5 National 911 Program and Resource Center 5 Profile Database 5 Data Dictionary ........................................................................................................................................... 6 Data Collection and Reporting Process ..................................................................................................... 6 State Participation ...................................................................................................................................... 7 Accuracy of the Data ................................................................................................................................ 10 Challenges and Lessons Learned ........................................................................................................... 10 DATA ELEMENT RESPONSES .......................................................................................................... 11 Baseline Data and Progress Benchmarks Elements 11 BASELINE DATA: 3.1.1: DATA ELEMENT GROUP: ADMINISTRATIVE DATA ............................. 15 3.1.1.1: Year for which Data is being Reported by State 15 Data Finding: ............................................................................................................................................. 15 3.1.1.2: Public Availability of State 911 Data 17 2016 Finding: ........................................................................................................................................... 17 Dataset Shift ............................................................................................................................................. 17 3.1.2: DATA ELEMENT GROUP: SYSTEM DATA ............................................................................ 18 3.1.2.1: Total Number of 911 Calls Delivered, Based on Local and Regional 911 Authority Data, and Aggregated at the State Level 18 2016 Finding ............................................................................................................................................ 19 Dataset Shift ............................................................................................................................................. 19 3.1.2.2: Data Element Sub-Group: Call Volume by Type 20 3.1.2.2.1: Number of Wireline Calls ........................................................................................................ 20 3.1.2.2.2: Number of Cellular Calls ......................................................................................................... 21 2016 Finding ............................................................................................................................................ 21 Dataset Shift ............................................................................................................................................. 21 3.1.2.2.3: Number of Voice over Internet Protocol (VoIP) Calls ............................................................. 22 2016 Finding ............................................................................................................................................ 22 Dataset Shift ............................................................................................................................................. 22 3.1.2.2.4: Number of Multi-line Telephone System (MLTS) Calls .......................................................... 23 2016 Finding ............................................................................................................................................ 23 2016 National 911 Progress Report iii 2016 National 911 Progress Report Table of Contents Dataset Shift ............................................................................................................................................. 23 3.1.2.2.5: Number of Text-to-911 Messages ......................................................................................... 24 2016 Finding ............................................................................................................................................ 24 Dataset Shift ............................................................................................................................................. 24 2016 Finding ............................................................................................................................................ 25 Dataset Shift ............................................................................................................................................. 26 3.1.2.4: Data Element Sub-Group: Level of Service (LOS) Provided/Available, and Organized by Sub-State 911 Authority 27 3.1.2.4.1: No 911 Authority – Calls to 911 are Remote Call Forwarded Only ..................................... 27 2016 Finding ............................................................................................................................................ 27 Dataset Shift ............................................................................................................................................. 27 3.1.2.4.2: Number of 911 Authorities Where LOS is Limited to Basic 911.......................................... 28 2016 Finding ............................................................................................................................................ 28 Dataset Shift ............................................................................................................................................. 28 3.1.2.4.3: Number of 911 Authorities with Enhanced 911 LOS ........................................................... 29 2016 Finding ............................................................................................................................................ 30 Dataset Shift ............................................................................................................................................. 30 3.1.2.4.4: Number of 911 Authorities with Wireless Phase I LOS as the Highest LOS Available ........ 31 2016 Finding ............................................................................................................................................ 31 Dataset Shift ............................................................................................................................................. 31 3.1.2.4.5: Number of 911 Authorities with Wireless Phase II LOS as the Highest LOS Available ....... 32 2016 Finding ............................................................................................................................................ 32 Dataset Shift ............................................................................................................................................. 32 3.1.2.4.6: Number of 911 Authorities that Provide Enhanced 911 LOS for VoIP ................................ 33 2016 Finding ............................................................................................................................................ 33 Dataset Shift ............................................................................................................................................. 33 3.1.2.5: Data Element Sub-Group: Percentage of Population and Land Area Served by Each Defined LOS 34 3.1.2.5.1: Percentage of Population with No 911 Authority .................................................................. 34 2016 Finding ...........................................................................................................................................
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