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RIDE ACCESSIBILITY GUIDE BACK TO MENU » SESAME PLACE ACCESSIBILITY GUIDE PAGE 2 WELCOME TO SESAME PLACE! This guide provides an overview of services and facilities available for guests with special needs who are visiting Sesame Place. We are committed to providing a safe and enjoyable environment to all guests. Please visit the Welcome Center if you have any questions. PLEASE NOTE: The information in this guide is subject to change without notice. Please visit the Welcome Center for current information on accessibility and services. You may also speak with a team member regarding accessibility prior to boarding a ride or attraction. SESAME PLACE ACCESSIBILITY GUIDE PAGE 3 RIDE ACCESSIBILITY PROGRAM PAGE 4 GENERAL PARK INFORMATION PAGE 6 RESTAURANTS & GIFT SHOPS PAGE 8 SENSORY IMPAIRMENTS & AUTISM PAGE 9 RIDE ACCESS INFORMATION PAGE 10 INDIVIDUAL RIDE INFORMATION PAGE 13 SHOW ACCESS INFORMATION PAGE 29 CONTACT INFORMATION PAGE 31 SESAME PLACE ACCESSIBILITY GUIDE PAGE 4 RIDE ACCESSIBILITY PROGRAM Our Ride Accessibility Program matches the individual abilities of our guests to the requirements of each ride. The Ride Accessibility Program is designed to allow guests to fully participate in the enjoyment of our park while keeping in mind the safety requirements of our rides and attractions. The program was developed based on the requirements of the ride manufacturer and by evaluating the physical and mental attributes required to safely ride each ride. It is our policy to allow anyone to ride our rides and enjoy our attractions as long as they meet all these requirements and such that it does not present a potential hazard to the guest or to others. BACK TO MENU » SESAME PLACE ACCESSIBILITY GUIDE PAGE 5 UTILIZING THE RIDE ACCESSIBILITY PROGRAM NEW IN 2021: Valid IBCCES Accessibility Card is required. Guests with physical disabilities, mobility impairments and/or cognitive disorders who would like to participate in the Ride Accessibility Program must present a valid IBCCES Accessibility Card at the Welcome Center inside the park. Guests can register for an IBCCES Accessibility card at www.accessibilitycard.org. IBCCES ACCESSIBILITY CARD REGISTRATION To register for the IBCCES Accessibility Card, guests must visit www.accessibilitycard.org and upload the required information into a secure, online portal. Once a guest has filled out the online application and uploaded necessary documentation, they will be able to access their digital IBCCES Accessibility Card. All guests must show their valid IBCCES Accessibility Card at the Welcome Center inside the park to participate in the Ride Accessibility Program PLEASE NOTE: Only IBCCES can issue the IBCCES Accessibility Card and NOT Sesame Place. IBCCES will conduct audits to confirm the efficacy of provided information for the IBCCES Accessibility Card application. Individuals found to be fraudulently requesting or using the Ride Accessibility Program will be in violation of our Guest Code of Conduct and may be subject to civil penalties. Violators will also be asked to leave the park without any refund. RIDE ACCESSIBILITY PROGRAM OVERVIEW Once a guest is enrolled in the Ride Accessibility Program, a personalized list of rides and attractions will be provided on a Ride Accessibility Sheet. If applicable, guests who are unable to stand in line because of their physical impairments and/or cognitive disorders will be given a Special Access Pass. SPECIAL ACCESS PASS The Special Access Pass is an accommodation designed for guests with physical impairments and/or cognitive disorders to provide equal access to our rides and attractions. Our Special Access Pass gives priority boarding on select rides and attractions to guests who are unable to stand in line because of their physical impairments and/or cognitive disorders. BACK TO MENU » SESAME PLACE ACCESSIBILITY GUIDE PAGE 6 THE FOLLOWING PROCEDURES WILL BE OF ASSISTANCE WHEN UTILIZING OUR SPECIAL ACCESS PROGRAM (SAP) THROUGHOUT THE PARK: Guests utilizing our Special Access Pass will be given priority boarding on up to six dry rides and up to three water attractions. The Special Access Pass can only be used on dry rides and water rides; it is not valid for character meet and greets, photos at Photos with Elmo and Friends, character shows, the parade, merchandise lines, culinary lines, and any other in-park attractions. DRY RIDES: The Special Access Pass provides guests with priority boarding up to six times on any of the dry rides at Sesame Place. Guests may choose if they want to utilize the Special Access Pass to ride six different rides or if they would prefer to ride the same ride multiple times for a total of six rides. Guests can ride the same ride a maximum of two times in a row. For additional rides, guests must exit and reenter the ride queue. Guests using the Special Access Pass should proceed to the Abby’s Magic Queue entrance of the respective attraction and inform the ride operator they wish to ride. Guests will need to show their wristband and present their Special Access Pass to the ride operator. Please note that ride operators may not be able to speak with guests until the ride has come to a complete stop. Guests may be asked to wait 1-2 ride cycles prior to boarding.Please note: Guests using a wheelchair who are able to safely enjoy Super Grover’s Vapor Trail or Oscar’s Wacky Taxi (based on their Ride Accessibility Sheet) should proceed to the coaster exit to enter these attractions. WATER ATTRACTIONS: Special Access provides guests with priority boarding to water attractions up to three times. Guests may choose if they want to utilize the Special Access to ride three different rides or if they would prefer to ride the same ride multiple times for a total of three rides. Water attractions include: Sky Splash, Slimey’s Chutes, and Big Bird’s Rambling River. To use the Special Access Pass on water rides, guests should proceed to the Abby’s Magic Queue entrance of the respective attraction and inform the ride operator that they wish to ride. Guests will need to show the ride operator their wristband. PLEASE NOTE: To use the Special Access Pass on Big Bird’s Rambling River, guests should proceed to the attraction exit. The maximum party size is four: the guest with disabilities or special needs and up to (3) riding companions will be allowed to access attractions using the Special Access Pass. Additional party members over (4) total guests must use the standard ride entrance. The guest issued the Special Access Pass must ride in order for their riding companions to access the attraction through the Special Access entrance. BACK TO MENU » SESAME PLACE ACCESSIBILITY GUIDE PAGE 7 GENERAL PARK INFORMATION SERVICE ANIMALS Service animals are welcome at Sesame Place. Service animals are limited to dogs and miniature horses that have been individually trained to do work or perform task for the benefit of an individual with a disability. Service animals must remain on a leash or in a harness at all times, unless such leash or harness interferes with the service the animal is providing, or the handler is unable to use a leash or harness due to his/her special need. Service animals are the responsibility of the owner and cannot be left unattended. Guests are responsible for the clean-up and for controlling their assistance animal’s behavior. If, at any time, your service animal’s behavior becomes a threat to the safety and well-being of other park guests, you will be asked to leave the premises. Although assistance animals are discouraged from riding any ride, your service animal will be permitted on: • Monster Mix-Up • Silly Sand Slides • Sunny Day Carousel • Mini Monster Clubhouse • Flying Cookie Jars • Elmo’s Flyin’ Fish • Peek-A-Bug To experience a ride or attraction that does not permit service animals, the animal may be left with a non-rider. The guest attending the animal may then board the ride without waiting in line after the first guest assumes responsibility of the animal. “BREAK” AREA FOR SERVICE ANIMALS All service animals must be housebroken. For your convenience, a Service Animal “Relief Area” is located at our picnic area in our general parking lot. In the park, there is a location between The Sesame Neighborhood Theater and the Count’s Food Cart. Please follow the sign to the area or see a team member for assistance. BACK TO MENU » SESAME PLACE ACCESSIBILITY GUIDE PAGE 8 GUEST RELATIONS RESTROOMS Guest Relations is located to the left of Sesame Place’s All restrooms are accessible to guests using wheelchairs front gate entrance by the ticket kiosks. Guest services and are clearly marked with the accessible symbol at Guest Relations include: throughout the park. • Assistance with Season Passes and Ticket Products • Ticket upgrades FIRST AID Sesame Place First Aid station is located next to WELCOME CENTER Oscar’s Garage. This office is staffed by Registered For general park information and guest services, please Nurses and Emergency Medical Technicians. Team visit the Welcome Center, located just inside of the front members throughout the park are able to call for gate on the left-hand side. Guest services at the Welcome assistance upon request. Center include: • Enrollment in our Ride Accessibility Program FAMILY CARE CENTER • Lost and Found Inquiries The Family Care Center, located next to Cookie’s Café, has • Teletypewriter (TTY) phone access four private nursing areas, bottle warmers, and changing stations. The Family Care Center is also home to Lost ACCESSIBLE PARKING Parents. Children who are separated from their families Accessible parking spaces are available in our General during their visit will be able to wait in a supervised, Parking Lot for $25. Spaces are limited and often sell out, indoor area until a parent or supervising adult is able to so we recommend you arrive early.
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  • Sesame Place Adds Kid-Friendly Wooden Roller Coaster Thrills

    Sesame Place Adds Kid-Friendly Wooden Roller Coaster Thrills

    REGISTRATION OPEN! EPTEMBER TM & ©2018 Amusement Today, Inc. S 7 & 8, 2018 WWW.GOLDENTICKETAWARDS.COM July 2018 | Vol. 22 • Issue 4 www.amusementtoday.com Noah’s Ark unleashes Sesame Place adds kid-friendly Raja in Wisconsin Dells wooden roller coaster thrills Oscar’s Wacky Taxi offers ‘family fare’ via The Gravity Group AT: B. Derek Shaw [email protected] LANGHORNE, Pa. — Sesame Place, the 14-acre children’s theme park outside Philadelphia where Elmo, Grover, Zoe, Rosita, Cookie Monster, Bert and Ernie, and other familiar characters reside, now also is home to a “vehicle” driven by Oscar the Grouch. After racing through a figure-8 course, riders face the And despite his dispo- fangs of Raja together. COURTESY NOAH'S ARK sition, it’s likely even Oscar AT: Tim Baldwin est and longest of any in the derives some joy from Oscar’s [email protected] world. We had the space Wacky Taxi, a new family roller that fit it perfectly.” coaster. With wooden track on WISCONSIN DELLS, “The loading plat- a green steel frame, the 40-foot- Wis. — Noah’s Ark, billed form is almost 70 feet off tall, 1,200-long hybrid coast- as America’s Largest Water the ground,” said Mark er from The Gravity Group, Park, has never shied away Whitfield, general manag- LLC, of Cincinnati, Ohio, is from pushing the envelope. er. “The thrill of standing built atop a former parking The renowned water park up on the tower and see- area and represents the single has introduced a number ing most of Wisconsin Dells largest capital investment in of groundbreaking attrac- is stunning.