Equality Impact Assessment: Services

APPENDIX 2

A reduction in the opening hours of Leicestershire County Council’s libraries, Title of service being assessed: Donington le Heath Manor House, Melton Carnegie Museum and the Record office for Leicestershire, Leicester & Rutland

Adults And Communities Department Department and Section: Communities and Wellbeing Section Nigel Thomas-Service Delivery Manager Names and roles of office completing Debbie Richards-Museum Sites and Standards this assessment. manager Jenny Moran-Keeper: Access and Information NT 0116 305 7379 Contact Telephone Numbers: DR 0116 305 5620 JM 0116 305 2559 Date assessment completed:

Defining the service

1. What are the aims, objectives or purpose of the service? Are these reflected in the relevant service plan?

The aims, objectives and purpose of the libraries, museums and record office service are outlined in the service plans for each service. All of the services are part of the Communities and Well Being section of the Adults and Communities department of the County Council. The Service Objectives of Communities and Well Being are :

A. Ensure that people in Leicestershire have access to high quality integrated, cultural services, both online and through the provision of a network of Libraries, Museums, Record Office and arts services

B. Ensure that people in Leicestershire are able to gain access to culture through a range of outreach activities in community based, learning, and other social venues.

C. Ensure that children, young people and adults are able to achieve more by reading and learning in a range of settings by providing high quality reading and learning activities in schools, museums, libraries and other formal and informal venues.

D. Contribute to the development of skills amongst vulnerable groups through programmes including volunteer development, work based programmes and positive activities in partnership with schools, Multi-Access Centres, FE and HE organisations.

- 1 - APPENDIX 2

E. Ensure that people are able to participate in a dynamic creative economy as consumers, audiences and workers by providing business support for small to medium sized creative industries businesses

F. Provide care and stewardship of the county’s many heritage assets so that these can be used now and in the future to enhance understanding of the history of Leicestershire and its communities.

G. Ensure that people in Leicestershire are well informed by providing relevant, accurate and timely information for all people and specifically those most vulnerable in society.

H. Ensure the financial sustainability of Communities and Wellbeing services by assuring value for money and by increasing income from commercial / business opportunities and external funding

I. Ensure that people in Leicestershire have access to cultural activities that support and promote health and wellbeing

2. What outcomes does the service want to achieve and for whom? How have these been determined? Please also list any relevant performance indicators.

This EIA is to determine the impact on equality streams of a proposal to reduce opening hours across all three services as part of a package of service efficiencies and reductions outlined in Leicestershire County Council’s Medium Term Financial Strategy (MTFS).

The outcome of the proposal will be an overall reduction in opening hours and a saving of £443,000 from the budget of Communities and Wellbeing. These savings will be derived from • 54 local libraries. • Donington le Heath Manor House Museum. • Melton Carnegie Museum. • Records Office for Leicester, Leicestershire and Rutland (ROLLR)

Detailed analysis has taken place of the daily, weekly and monthly usage of the services and this has informed the decision to reduce opening hours. A commitment has been made by the council not to close any libraries, museums or the record office and to maintain access within current budget constraints. A public consultation exercise has been undertaken asking members of the public to “fine tune” the proposals for opening hours.

3. Who is responsible for delivering the service? Are any other organisations involved? If other organisations are involved are they fully compliant with the Council’s Equality Policy?

Responsibility for service delivery lies principally with the Senior Management Team of the Communities and Wellbeing section, and then through service operational teams. This is subject to a review of management structures during 2011-12

Libraries are managed through a management team and two operational areas. In addition,

- 2 - APPENDIX 2

there are district based Area Community Managers who promote libraries in their respective district designations. The library service supports the Huncote partnership library which is managed by a volunteer committee, and has a variety of relationships with community groups who impact on the development of library services.

ROLLR is run in partnership through a formal joint arrangement with Leicester City Council and Rutland County Council. The Chief Archivist and record office management team deliver the service within the Communities and Well-being portfolio.

Of the two Museums under consideration, at Melton Carnegie Museum there is a formal agreement with the Museum of Hunting Trust relating to the 2003 refurbishment of the site. Donington-le-Heath Manor House has no formal partnership agreements but has a very supportive Friends group. The museums management team ensure service delivery at the two sites.

The service areas are compliant with Leicestershire County Council’s Equality Policy.

4. Consider the answers given in questions 1, 2 and 3 and assess whether your service results, or could result in adverse impact on or discrimination against different groups of people. If you consider that there is adverse impact or discrimination, or the potential for either, please outline below and state whether is it justifiable or legitimate and give your reasons for this. (See examples in Section 6)

Reductions in opening hours will impact on access to the services that are offered through libraries, museums and the record office. The purpose of this EIA is to determine whether there would be any disproportionate impact on communities for the equality themes. This might be caused by:

• Reduction of opening hours that lie outside weekday and office hours e.g. weekends • A month’s closure for Melton Carnegie Museum and a two month closure for Donington Le Heath Manor House: concerns have been raised that community groups will have greatly reduced access: this may have a particular effect on age and increase social exclusion. • Seasonal closures for museums may have an adverse effect on commerce and tourism. • Reduction in opening hours may need to delays in access to information.

A period of public consultation over proposed schedules of opening hours was undertaken by LHA services between April and June 2011. consultation took the form of:

• Printed survey available at all LHA sites • Online Survey • Letters to Stakeholders including stakeholders that represented equality communities. A list of these can be found in Appendix 1 • An analysis of library transactions to determine if any of the 5 equality strands of demographic groups would be affected by changes to opening hours.

- 3 - APPENDIX 2

Libraries Museums and Record Office Gender Males 32% Males 41% Females 68% Females 60%

Disability or long Yes 17% Yes 18% term limiting illness

Ethnicity White 95% White 98% Mixed 0.5% Mixed -- Asian/Asian British 3% Asian/Asian British 1% Black/Black British 0.8% Black/Black British -- Other 0.7% Other 1%

Religion None 27% None 32.5% Christian (all) 68% Christian (all) 64% Buddhist 0.6% Buddhist 0.5% Hindu 1% Hindu -- Jewish 0.2% Jewish 0.5% Muslim 0.7% Muslim 0.5% Sikh 0.4% Sikh -- Other religions 2% Other religions 2%

Sexual orientation Bisexual 1% Bisexual 3% Gay 0.5% Gay 2% Heterosexual 95% Heterosexual 91% Lesbian 0.5% Lesbian 1% Other 2% Other 3% Libraries Museums and Record Office Age Under 16 3% Under 16 1% 16-19 1% 16-19 1% 20-29 4% 20-29 6% 30-44 20% 30-44 13% 45-59 23% 45-59 29% 60-74 33% 60-74 46% Over 75 16% Over 75 7% Table 1: responses to public questionnaire

Analysis of affected demographic groups Table 1 shows the response rates from the public questionnaire from respondees.

Libraries An analysis was undertaken to determine whether any particular demographic groups within the identified equality strands of Leicestershire Library users were disproportionately affected by the proposed reduction in opening hours. Residents had to have a residential postcode within Leicestershire, and have at least one transaction (loan) at their home library site during 2010.

- 4 - APPENDIX 2

Analysis was undertaken on 89,834 borrowers who completed 1,882,497 transactions within 2010. To be completely affected by the proposed changes, groups had to have had at least 4 transactions within 2010, all falling outside of the proposed opening hours.

To be partly affected , groups had to have at least 4 transactions within 2010, and at least one but not all of these transactions falling outside of the proposed opening hours.

To be not affected groups had to have at least 4 transactions within 2010 with none of their transactions falling outside of the proposed opening hours, OR have had less than four transactions within 2010.

The results of the analysis showed that only 2% of borrowers would be fully affected by the changes proposed and 34% partially affected.

Affected Borrowers: Equality Strands For the purposes of analysing the equality strands the number and proportion of borrowers affected has been analysed by combined those borrowers fully affected and those partly affected. This is due to the small number of borrowers being fully affected.

Age: Borrowers aged between 5 and 15 years and over 45 years are more likely to be affected by the proposed changes to opening hours compared to other age groups.

Gender: Females are more likely to be affected by the changes compared to males.

Disability: There is no significant difference between the proportion of borrowers with a disability who are affected by the changes compared to all other borrowers.

Ethnicity: There is no significant difference in the proportion of borrowers affected by the changes across the different ethnic groups.

Religion: There is no significant difference in the proportion of borrowers affected by the changes across the different religious groups.

Sexuality: There is no significant difference in the proportion of borrowers affected by the changes according to sexuality.

Stakeholder Letters General response from stakeholders who represented equality communities was low. This is understandable as libraries are local places and general responses from groups who represent bigger areas would be difficult to articulate. It is not possible therefore to reach any firm decisions from stakeholders which inform us about the impact of reducing hours.

- 5 - APPENDIX 2

Customer satisfaction with proposed pattern of opening hours 43% of respondents were satisfied with the proposed pattern of opening hours and 44% were dissatisfied. A further 13% were neutral or neither satisfied nor dissatisfied.

Amongst the ethnicity, religion and sexuality strands a higher proportion of respondents were totally dissatisfied with the proposed pattern of opening hours. However the actual numbers involved within these strands are too small to affect the overall response.

Museums Stakeholder Letters 112 responses were made to letters written to stakeholders as part of the consultation process. Only 4 expressed a preference for a particular option; the remainder supported neither of the options or did not comment; however 92 identical responses proposed an option 3 for Donington le Heath providing for further access and including an entrance charge.

Full access will be retained to the Community and Changing Places facilities at Melton Carnegie Museum. Whilst there will be no front of house staff on the closure days, the site keeper (or her representative) will undertake to be available.

Museums and the Record Office Age: Older people aged 60-74 represented the largest percentage of respondents indicating they are likely to be most affected by the changes. Those aged 45-59 also represented a large proportion of responses. People under 30 and over 75 represented lower numbers of responses.

Gender: Females represented 60% of respondents which could indicate that they were more likely to be affected by the proposals.

Disability, Ethnicity, Religion and Sexual Orientation: there was no indication that those within any of these groups were particularly affected by the proposals.

Data on active users does not exist for museums and the Record Office as these services do not have measurable transactions in the same way as libraries. Analysis can only be undertaken from statistics gathered during user surveys and the consultation exercise.

Record Office Stakeholder Letters There was a disappointingly low response rate (9 in total) from stakeholders although overall, the responses accepted the proposal made by the Record Office, with reluctance, considering that it was proportionate and fair.

5. (a) If you have identified adverse impact or discrimination that is illegal you are required to take action to remedy this immediately.

(b) If you have identified adverse impact or discrimination that is justifiable or legitimate , you will need to consider what actions can be taken to mitigate its effect on those groups of people. This arises out of the duty to promote good relations between people of different groups and is in keeping with the Council’s approach to social cohesion. (An example of this could be Positive Action measures which target specific members of staff).

- 6 - APPENDIX 2

It is not considered that any of the proposals in reductions in opening hours is illegal under equalities or access legislation.

To mitigate the impact of any reductions that opening hours might have on equality groups, the following can be noted:

Libraries The library service would ensure continued access to its services through any revised pattern of opening hours. This would ensure a mixture of daytime, evening and weekend opening. For example, young people would continue to be able to use libraries for homework after school, at periods during the week and at weekend.

In addition, the service is exploring the development of an online library offer. The introduction of an E-Book loan service is scheduled for launching in Autumn 2011, and will add to the existing online transactional services available from LLS 24/7.

Libraries will continue to subscribe to VISTA’s library service to blind and Visually Impaired people.

The Home library Service will not be affected by the proposals

The Mobile Library service will continue to operate. This is due to be reviewed over the next 2 years and revised recommendations for the delivery of that service will be forwarded to cabinet once a timescale has been agreed.

Museums The proposed opening hours for Melton Carnegie Museum and Donington-le-Heath Manor House are acceptable by the National Accreditation Scheme for Museums, and meet the national tourism standards for VAQAS (Visitor Attraction Quality Assurance Scheme). The award of Quality Badge for Education Outside the Classroom will still be maintained at Donington with the revised opening hours proposal. Information on museum objects is available online and there is a web enquiry form for visitors, which will be processed on days the museums are not open.

ROLLR The proposal to close on Fridays will not affect general access for the rest of the week (including Wednesday evenings and weekends) and special provision will be made for community groups to visit during closed times.

No charges will be maintained for subject access requests. Enquiry and copying services will continue.

Customers will still be able to use aspects of the service online such as catalogues, digitised resources and national sources such as Ancestry, FreeBMD and other web-based information. The scope and quantity of digitised resources will be extended.

The governing transformation programme for Libraries, Heritage and Arts (LHA) will also be exploring how community partnerships can contribute to the use of LHA sites for specific purposes outside of traditional opening hours. This may enable, for example, the use of a local library for a disability reading group, or a learning activity held in a museum.

- 7 - APPENDIX 2

The work programme of Leicestershire Adult Learning Service (LALS) will continue to deliver learning programmes, some of which will take place outside of LHA site opening hours.

Ensure that these actions are listed in the attached equality improvement plan. If you do not have the authority to take the action required, you will need to alert the relevant service manager of your findings.

- 8 - APPENDIX 2

Identifying and Removing Barriers to Equal Access

6. (a) Identify the ways people can find out about and use the services you provide. Consider any processes they need to go through or criteria that we apply to determine eligibility for receiving the service. List your answers in box (a) below.

(b) Review those processes and criteria and consider whether any of them are essential (i.e. are they a legal requirement?) and mark accordingly in box (b). You are aiming to maintain only those processes or criteria that are critical to delivering the service.

(c) Review those processes and criterion that you have decided are critical against the access needs that various equality groups of people have. Are there any groups of people who would not be able to find out about or use the service? What are the barriers that are preventing them? List your answers in box (c)

Consider issues such as: • How can people who are deaf/disabled or visually impaired find out about your service? • What about people whose first language is not English. Is information readily available in a variety of formats e.g. other languages, large print, audio tape, easy read for people with learning difficulties? • If people need to come to council offices, are these fully accessible? • How easy is it for a person to make their communication needs understood? • Is there good and accessible transport links to the offices? • Is there parking for disabled people? • How do you ensure that an individual’s preferred method of communication is known about and adhered to? • Is there a quiet area for interviewing people who are deaf/disabled? Is sufficient time allocated? • Are the needs of young children accompanying a service user accommodated? • Can an officer attend a user’s home if, for example, a person finds it difficult or impossible to come to the offices? • Have staff received sufficient and appropriate customer care and equalities awareness training to be able to deal confidently with a variety of potential access needs?

(a) List Process and Criteria (b) (c) Essential? Barriers identified and groups The criteria applied for all of the proposals Yes/No affected listed has been an analysis of least used hours in combination with a public survey questionnaire , and contact with stakeholder groups

- 9 - APPENDIX 2

Record Office – proposal to close on The planned reduction in opening Fridays Y hours could impact on all groups wishing to access services and Melton Carnegie Museum – monthly and obtain information from the County daily closure Y Council

Donington-le-Heath Manor House - seasonal and daily closure Y It might be harder for older or disabled people to use online Libraries: proposal to reduce opening services hours across the County Y Charges for research/services could have an adverse impact on some groups.

The proposal to close some times of the day or week may disproportionately affect equality groups.

Younger people may be restricted in using facilities for homework purposes.

Weekend opening proposals may affect religious groups.

6. (d)Based on your answers for (a),(b) and (c) consider what barriers you can remove, what reasonable adjustment may be necessary to ensure the service is accessible (this could include providing the service elsewhere). Consider what actions you will need to take to address any unmet needs that you have identified. For disabled people, as defined under the Disability Discrimination Act, this could mean treating them more favourably to ensure that there is equality of outcome.

When you are deciding priorities for action you will need to consider whether the barriers result in an adverse impact or discrimination that is illegal. These will constitute your top priority. The other priorities will be dependent on such issues as whether a group is particularly excluded or connected to the core business of the service, whether there are adjustments that would mean several groups benefit.

In addition, the service is exploring the development of an online library offer. The introduction of an E-Book loan service is scheduled for launching in Autumn 2011, and will add to the

- 10 - APPENDIX 2 existing online transactional services available from LLS 24/7.

Libraries will continue to be open at weekends, predominantly on Saturday, but also on Sunday at Loughborough and Oadby libraries.

The Home library Service will not be affected by the proposals

Many objects collected by the service are available online to view 24/7 and we have an online enquiry form.

At Donington le-Heath, there will be continued access to the gardens, country park and tea rooms when the house is closed. Pre-booked tours of the house will still be available when the house is closed, as will pre-booked education visits.

No charges will be maintained for subject access requests. Enquiry and copying services will continue.

Additional The governing transformation programme for Libraries, Heritage and Arts (LHA) will also be exploring how community partnerships can facilitate community access to LHA sites outside of traditional opening hours. This may enable, for example, the use of a local library for a disability reading group, or a learning activity held in a museum.

- 11 - APPENDIX 2

Ensure that the actions you identify are put into the attached equality improvement plan. If you do not have the authority to take the action required, you will need to alert the relevant service manager of your findings.

Ensuring Continuous Equality Improvement

7. The council is committed to mainstreaming equality, ensuring that it is integrated into our performance management frameworks and subject to continuous improvement through performance monitoring. Essentially, if you are not monitoring, you do not know what impact your service is having or whether you are meeting people’s needs. The table below shows examples of several types and sources of performance information that we collect as a council, some is collected corporately and some will be collected within individual services. Review what data you have and consider the following questions:

(a) What does analysis of the data tell you about how well your service is meeting the needs of the various equality groups? Are there any unmet needs or concerns that need to be addressed? How up to date is the information? (b) Which groups of people are you hearing from? Are there groups of people that you are not hearing from? What can you do to ensure that people are able to provide feedback on the service? Is there information on service user needs held by other services that would be appropriate for your services? Note your answers to these questions in the 3 rd and 4 th column below.

Analysis of the data Data Type Source(s) and/or gaps in When last gathered information Compliments, Complaints System Low levels of complaints from Ongoing and reporting target groups. complaints and Correspondence quarterly comments Members’ Enquiries Service Take up Locally held County population 2009 644,800 taken from www.leics.gov.uk/statistics for graphical representation see http://www.leics.gov.uk/graphical- 2

Museums number of visits to sites: 315,000 Online (virtual) visits and learning and other e-learning resources: 346,390 Visits by school pupils 30,000 Ongoing collection of Attendance at events: 60,000 statistics, quarterly reports

Record Office: and annual national number of visits to site: 24638 survey. Research in person: 12,447 Items consulted: 19,039 Enquiries by post telephone and email: 9,158 Web pages viewed: 319,348 Online catalogue consultations: 54,468 Attendance at outreach events: 2081

Libraries 2.5% of total library membership have indicated that they have a

- 12 - APPENDIX 2

disability. A further 0.5% are Home Library Service users. These represent 3.6% of active borrowers .

33.62% of total library membership are children and young people under 18 years of age. These represent 37.4% of active borrowers. This compares to 23.6% of Leicestershire’s population who are aged between 0-19

20% of total library membership are senior citizens, aged 60 years or over. These represent 27.3% of active borrowers. This compares to 24% of Leicestershire’s population who are aged over 60.

Gaps in information for race, religion, sexual orientation, disability and gender.

Satisfaction Rates BVPI survey/New Record Office: Satisfaction 96% rated services (Corporate exercise) Place Survey/ as good or very good. Residents Survey Museums Customer Satisfaction 97% satisfaction – enjoyed visit 99% of museum visitors would recommend to a friend

Libraries: County Joint Satisfaction Survey. 2009 for library services.

Age satisfaction rates 18-24 years 67.6% 25-44 years 81.95 45-64 years 82.2% Record Office and 66-74 years 89.1% Museums 2009 75-84years 92% 85+years 82.4%

Gender Male 80.7% Female 85.4%

Disability Those with a disability 83.6%

Ethnicity White 83.7% Non-white BME 76.6%

Higher satisfaction rates recorded for library users under Public Library User Survey see below under Local satisfaction rates. Mystery Shopping Customer Care Museums Observational mystery shopping Gathered 2007. No Exercises Team/Locally held carried out in 2007. Assessment further work was high. Gaps in specific information in all target groups. scheduled. Mystery shopper is done as Libraries: Observational mystery shopping part of VAQAS in carried out in 2010. Assessment museums; also there was high. Gaps in specific

- 13 - APPENDIX 2

information in all target groups is a mystery shopper

report for Harborough as part of Enjoy England awards. Compliments, Complaints System Libraries: complaints and Correspondence Low levels of complaints from Ongoing and reporting target groups. Requirement for comments Members’ Enquiries more robust system of analyzing quarterly information Access Audits Corporate Libraries: Access audits carried out on all Ongoing: There were Landlord/Locally held new builds and refurbishments by disability groups. No new specific adjustments buildings planned but any new at Melton in this developments would involve extensive consultation with regard users. Demographic Data Census, population, Ongoing deprivation and other Ensure this remains social statistics – current Research Team

Analysis of the data Data Type Source(s) and/or gaps in When last gathered information Benchmarking With other ROLLR: Counties/other Comparison over service provisions, opening hours and Record Office - 2009 authorities/partners charges

Locally held Libraries:

Satisfaction rates recorded by triennial Public Library User Survey (PLUS) for adults and children Race : 93.9% satisfaction rate Gender: 94.3% satisfaction rate amongst adult females 92%satisfaction amongst adult Museums: statistics males gathered 2009-10 91.3% satisfaction rate amongst girls 89.7% satisfaction rate amongst Record Office boys Results of any local Disability: satisfaction rates PSQG survey June Adults 2009 (next one due Consultation and/or None 93.6% satisfaction surveys Mobility 95.2 % early 2011) Hearing 96.1% Eyesight 92.4% Hands 95.5% Libraries PLUS: Learning 91.4% Mental Health 90.5% 0ther 94.2% Adult: 2009 Age: All age groupings record Children 2010 satisfaction rates with service overall as 81% and above. 95.4% recorded highest for 75 years or over. 94.7% recorded highest for those under 5 years. 92.8% being lowest rate recorded by 45-54 age. 81.9% scored lowest for those 13-15 years.

- 14 - APPENDIX 2

Workforce Profile Organisational Information not held by Development/ teams – centrally held by HR for whole service Personnel Museums: Data to be inserted

Libraries : 5% of library workforce are from Ongoing a non white British background

7%of library workforce disabled

87% of library workforce are female

7% of workforce under 25 28% of workforce over 55 Team discussions Locally held Museums and Record Office Bi-monthly site keeper meetings around service (museums) and monthly staff provision meetings (RO) to discuss visitor profile and ways to increase visitors from all communities and improve visitor experiences. Regular discussions at partnership meetings and Ongoing museum briefings on feedback from customer satisfaction surveys.

Libraries: Low levels of anecdotal evidence requiring more robust system for capturing data. Public consultation exercise Other (please specify) th st undertaken 11 April-31 May to 11 April – 31 May 2011 obtain data on impact on Libraries: Stock Nationally available equalities strands. See Appendix 2 for summary results of public Quality Health check tool consultation [this will be done following analysis]

Libraries: Representations of Large print, audio, under 40 male appeal, Data collected as part younger/older ration of stock all of 3 year project. rated as good. Ended in 2007 Representation of Gay/Lesbian material has been improved with recent stock being bought

OPPORTUNITIES FOR SOCIAL COHESION OR PROMOTING GOOD RELATIONS BETWEEN DIFFERENT GROUPS OF PEOPLE

8. Social cohesion is a priority for Councils. Progress made towards building more cohesive, empowered and active communities is now being measured through national Performance Indicators. Essentially social cohesion is about promoting a sense of connection, trust and belonging both within and across communities and groups. Review all the actions and targets that you have identified as a result of this equality impact assessment to what social cohesion issues could arise, for example: these should include:

(a) Are there ways in which your service could bring different groups of people together, for example to develop future provision?

- 15 - APPENDIX 2

(b) Are there ways in which existing groups could interact with the service, for example, as part of ongoing monitoring of service provision? (c) Could the way you provide the service bring different groups of people together to use the service? (d) Does the way in which your service is provided have the potential to lead to resentment between different groups of people? How can you compensate for perceptions of preferential or differential treatment? (e) If the improvement plan identifies addressing a gap in the service for a particular group of people, has this also addressed the potential for perceptions of preferential treatment for the group? (For example, if you give priority treatment to disabled people, how will you manage the negative attitudes that non-disabled people may develop as a result.) (f) How can your service explicitly demonstrate the council’s commitment to promote equality across race, gender, disability, age, religion/belief and the LGBT communities?

List your answers below. Ensure that the actions you identify are put into the attached equality improvement plan.

The wider opportunities for social cohesion/promoting good relations between different groups of people are outlined in EIAs that have been completed for the services that make up LHA. These are available by visiting www.leics.gov.uk

The proposal to reduce opening hours does not change those opportunities.

(a) The strategic direction of the independent review of LHA is to explore opportunities for community partnerships for Libraries, Museums and the Record Office. This direction will determine ways in which local communities can play a greater role in planning for the future development of their local museum, library or the Record Office. This may take the form of increased opportunities for volunteers, or a different model of governance for the service. Any community partnership will need to address any issues that may adversely affect the equality themes and ensure that where possible these are represented in the partnership makeup. (b) Museums and the Record Office have an established network of friends groups, and there are signs that these are beginning to emerge to represent libraries. Further engagement with these groups and the support of emergent groups can be undertaken and may explore how different groups may be brought together. (c) The strategic direction that the County Council has taken with LHA services is to develop opportunities for communities to make use of the buildings as assets for meetings and activities that may take place outside of the traditional opening hours. A reduction in hours will increase time slots for use by differing groups to meet, or arrange programmes of activities that can play a role in bringing people together. (d) It is not anticipated that the general nature of LHA activity would create resentment between groups of people. However, it may be that programmes of events that may celebrate different lifestyles may cause some resentment eg traveller lifestyles. The County Council has a robust risk assessment methodology in its service planning, and this need to be sustained in order to assess and plan for any resentment that might occur. Similarly, the LHA

- 16 - APPENDIX 2

services need to ensure that this methodology is adopted and supported as part of any emergent community partnership. (e) Where it is felt that new policies and procedures are introduced, and may cause negative views, it is recommended that these undergo a risk assessment procedure in order to identify actions to deal with negativity. (f) Service commitment can be evidenced in:

• future PLUS surveys in libraries detailing satisfaction rates of targeted equality groups, • analysis of membership and service take-up, type of events held. • marketing campaigns targeting equality groups as identified through corporate priorities. • focussed marketing testing of new and existing services with targeted equality groups • continued use be made of existing County Council vehicles for canvassing public opinion, e.g. parish planning • take-up of volunteer activity • continued monitoring of recruitment practices and staff profiles • development of social care offer to assist vulnerable groups in accessing leisure services

- 17 - APPENDIX 2

9. EQUALITY IMPROVEMENT PLAN : LHA REVIEW OF OPENING HOURS

Please list all the equality objectives, actions and targets that result from the Equality Impact Assessment (continue on separate sheets as necessary). These now need to be included in the relevant service plan for mainstreaming and performance management purposes.

Officer Equality Objective Action Target By when responsible

Mitigate reduction in hours by Ensure that revised opening hours All opening hours to contain mornings, Task Group April 2012 ensuring that access to LHA services schedule reflects differing times of the afternoons, evenings and weekend are available mornings, afternoons, day. access. evenings and weekends Retain Sunday opening at Loughborough and Oadby Libraries

Ensure that Melton Carnegie VAQAS and Accreditation maintained Yolanda Courtney April 2012 Museum(MCM) and Donington-le- Quality badge for Education Outside Heath Manor House (DLH) maintain the Classroom maintained for DLH VAQAS and Accreditation standards

Record Office: retain Wednesday Designated times retained ROLLR /Margaret April 2012 evening and Saturday Morning Bonney opening hours

Record Office: Respond to access to Enquiries responded to promptly and ROLLR /Margaret April 2012 information requests within statutory within statutory deadlines. No Bonney time limits and provide advice and complaints received. Satisfaction with assistance to customers in making response high. requests. Mitigate reductions in hours by Introduce E-Book loan service for E –Book service launched Steve Kettle Autumn 2011 continuing to explore online services libraries to enable a variety of access methods Maintain on-line facilities providing Visits to website and enquiries made Yolanda Courtney April 2012

- 18 - APPENDIX 2

Officer Equality Objective Action Target By when responsible

access to information and images of via email and web forms the collections

Promotion of online resources such as Visits to website, documents ordered Margaret Bonney April 2012 catalogues digitised resources and in searchroom or as copies. Use of national sources such as Ancestry, digitised resources. Increased quantity FreeBMD and other web-based of material online. information. The scope and quantity of digitised resources will be extended.

Where appropriate Equality streams Maintain Home library Service Maintain Number of people receiving Library SAP team April 2012 can access special services outside of at home library service 2 per 1,000 opening Hours population

Numbers. of people receiving “at home” library service as a percentage of the total no. of older people helped to live at home. 13%

Continue subscription to VISTA for VISTA Subscription maintained Library SAP team April 2012 VIP customers Nos of people in receipt of service

Review and retain Mobile Library Consultation/Review and Gill Loveridge/Jackie tbc Service recommendations agreed through Knight cabinet Record Office: Advice, enquiry and April 2012 copying services maintained and Services are well used and Margaret extended. satisfaction is high. Bonney/ROLLR

- 19 - APPENDIX 2

Officer Equality Objective Action Target By when responsible

Record Office Develop and deliver April 2012 social care offer to help vulnerable New services are implemented and Margaret groups to access services. used. Bonney/ROLLR

Museums develop and deliver social New services are implemented and Yolanda Courtney April 2012 care offer to help vulnerable groups to used. access services.

Encourage community engagement Set up community partnerships Groups established and Nigel April 2014 with LHA services outside traditional groups for libraries and museums representative of equality streams Thomas/Yolanda opening hours Courtney

For museums creation of a regular Numbers of equality strand groups Yolanda Courtney April 2012 partnership meeting with the Friends using facilities to be established to be of Donington Le Heath Manor House determined and the local parish council

Record Office: Maintain project and Use of service is maintained and Margaret April 2012 (ongoing) ongoing work with community groups increased from under-represented Bonney/ROLLR such as gypsies and travellers. Enable groups visits on closed day.

Maintain Leicestershire Adult Learning Nos of learners engaged in learning LALs teams Part of yearly Services activity in libraries activity planning

Ensure that community partnerships Ensure EIAs/risk assessments are SMT As required address equality issues incorporated into planning processes EIA/Risk Assessments for all

- 20 - APPENDIX 2

Officer Equality Objective Action Target By when responsible

appropriate partnerships

Ensure continued usage of resources Develop co-ordinated campaigns Campaigns incorporated into calendar SMT As required by females, 5-15 years, and over 45s targeting women, 5-15 years and over of events 45s across museums and libraries

1st Authorised signature (EIA Lead) ……… Date: 29.7.11

2nd Authorised signature (Member of DMT) …………………………………………. Date: …………………………………………

Once completed and authorised, please send a copy of this form to the Equality and Diversity Team in the Chief Executives Department.

- 21 - APPENDIX 2

Appendix 1 Opening Hours Consultation Stakeholders list

Museums

Organisation Town

3 Arts Frisby Alzheimer Society Melton Ashby de la Zouch Museum Ashby Bellfoundry Museum Loughborough Belvoir Castle Belvoir Belvoir Cordials Belvoir Birchwood School Melton Birchwood Special School Melton Birkett House School Wigston Blaby History Society Blaby Bottesford & Mansfield History Group Bottesford Bottesford Local History Bottesford Bottesford Local History Group Bottesford Brahma Kumaris Leicester Brinvale Bird Foods Melton British Waterways/Foxton Locks Foxton Brocklebys Farm Shop Asfordby Brooksby Melton College Melton Broomfield CP School Leicester Brownlow School Melton Brunts Farmhouse Nursery Long Clawson Buckminster School Melton Burbage Junior School Burbage Burton and Dalby Parish Clerk Burton and Great Dalby Carnegie Volunteers Melton Castle Donington Museum Castle Donington Classics Tea Room Donington le Heath De Montfort University Leicester Dickinson & Morris Melton Diseworth Heritage Trust Diseworth Dishley Society Loughborough Early Years Nursery Melton East Midlands Museum Service Nottingham East Midlands Tourism East Midlands Education Consultant Birmingham Egerton Park Preschool Melton EMOHA Leicester Ernest Cook Trust Melton Exton C of E Primary School Exton Freeby Parish Clerk Melton Friends of Donington le Heath Donington Le Heath Friends of Melton Carnegie Museum Melton Frisby Historical Society Frisby Frisby Preschool Frisby GCR Museum Loughborough Girl Guiding UK Leicester

- 22 - APPENDIX 2

Grace Dieu Manor School Whitwick Great Central Railway Loughborough Harby Local History Group Harby Head of Community Services, HDC Market Harborough Headteacher, Uplands Primary School Smethwick Heritage Warden Melton Hinckley Metal Detecting Club Hinckley Hinckley TIC Hinckley HLF London Holy Rosary Catholic School Burton on Trent Homefield College Leicester Hugglescote Primary School Hugglescote Inspector of Ancient Monuments, English Heritage Northampton Kegworth Museum Kegworth Keyham Lodge Special School Leicester King Edward Nursery Melton Leicester & Leicestershire Friends of Museums Leicester & Leicestershire Leicester Islamic Academy Leicester Leicester Mercury Leicester Leicester Metal Detecting Club Leicester Leicestershire and Rutland Family History Group Leicestershire and Rutland Leicestershire Asian Business Association Leicester Leicestershire Food Links Leicestershire Leicestershire Museum Forum Leicestershire Leicestershire Work Experience Leicestershire Leics & Rutland Family History Society Leicestershire & Rutland Leics Museums Archaeological Fieldwork Group Leicestershire Leics rep, National Gardens Scheme Leicester Little Stars Preschool Melton Local organiser, The Sealed Knot Thornton Local organiser, The Society of the Open Rope Coalville Long Clawson Brownies Long Clawson Long Clawson Dairy Long Clawson Long Clawson Preschool and also Primary School Long Clawson Loughborough Metal Detecting Club Loughborough Loughborough TIC Loughborough Loughborough University Loughborough MACE Syston MACHO Melton Manor Farm Montessori Nursery Melton Manor House School Ashby Measham Museum Measham Melton Baptist Church Parent & Toddler Group Melton Melton Chamber of Trade Melton Melton Field Walkers Melton Melton Guides, Brownies & Rainbows Melton Melton Mayor Melton Melton Metal Detecting Club Melton Melton Mowbray & District Historical Society Melton Melton Times Melton Melton Toys - User Melton Melton U3A Bridge Group Melton

- 23 - APPENDIX 2

Mencap Melton Midlands Federation of Museums Midlands Milk Link Melton MLA London/Birmingham Moira Furnace Museum Trust Moira Museum of Hunting Trust Leicestershire National Forest Company Moira National Gardens Scheme (local coordinator) South Kilworth, Lutterworth National Space Centre Leicester Nether Broughton History Project Nether Broughton Nottingham Trent University Nottingham Oasis Family Centre Melton Old Rectory museum Loughborough Organiser, U3A Countesthorpe Our Lady's Convent Loughborough Parent Partnership Service Leicestershire Parish Clerk Asfordby Parish Clerk Barkestone and Plungar Parish Clerk Belvoir Parish Clerk Long Clawson Parish Clerk Eaton Parish Clerk Rotherby Parish Clerk Scalford Parish Clerk Twyford Parish Clerk Waltham Parish Clerk Thorpe Satchville Parish Clerk Croxton Kerrial Parish Clerk Branston Parish Clerk Somerby Parish Clerk Buckminster Parish Clerk Frisby Parish Clerk Hoby Parish Clerk Stathern Parish Councillor Bottesford Pea Pods Day Nursery Hickling Pastures Pork Pie Association Melton Preschool Sherard Primary School Newtown Linford Primary School Ab Kettleby Primary School Asfordby Primary School Bottesford Primary School Brownlow Primary School Buckminster Primary School Croxton Kerrial Primary School Gaddesby Primary School Great Dalby Primary School Harby Primary School Hose Primary School Old Dalby Primary School Scalford Primary School Sherard Primary School Somerby

- 24 - APPENDIX 2

Primary School Stathern Prospect Leicestershire Leicestershire Queniborough Preschool Partnership Queniborough Railway Vehicle Preservations Swithland Ratcliffe College Ratcliffe Representative of Cadenza Singers Desford Riverside Primary School Leicester Rothley Heritage Trust Rothley Rural Community Council Leicester Rushey Mead Primary School Leicester Saint Gobain Melton Samworth Brothers Melton Scalford Preschool Scalford Secretary, Circa 1265 Womborne Secretary, Leicestershire Calligraphers Leicester Secretary, The Bluejackets Birstall Secretary, Wulfingas 450-550AD Society Mansfield Sir John Moore Foundation Appleby Magna St Francis Primary School Melton St Leonards Primary School Swithland St Marys Primary School Melton St Peters Wymondham Primary School Wymondham St Wystans School Repton Stapleford Park Stapleford Stepping Stones Preschool Melton Stilton Cheese Makers Association Melton Stonehurst Farm & Motor Museum Mountsorrel Sturgess Motor Group Leicester Swallowdale Primary School Melton Swannington Heritage Trust Swannington The Grange Garden Centre & Restaurant Asfordby The Grove Primary School Melton Tommy Atkins Society Coalville Town Centre Manager Melton Tree Cottage Nursery Stapleford Tuxford and Tebbutt Melton Twinlakes Park Melton Twycross Zoo Twycross U3A Melton U3A Volunteer Melton User Melton Waingroves Primary School Ripley Waltham Historical Society Waltham on the Wolds Waltham School, Preschool & After School Waltham on the Wolds War Memorial Museum Loughborough War Memorials Leicestershire WEA Melton Whitwick Historical Group Whitwick Wistow Maze Wistow Work Experience Co-ordinater Catmose College Melton Work Experience Placement Melton Work Placement Melton

- 25 - APPENDIX 2

Wymondham Historical Society Wymondham Wymondham Preschool Playgroup Wymondham Young Mayor Melton Zouch Arts Ashby

Record Office List

Organisation Town

Joint funders and funding bodies : Leicester City Council Leicester Rutland County Council Oakham, Rutland

Professional Organisations : The National Archives Richmond, Surrey East Midlands Regional Archive Council Northampton Newsplan East Midlands/CILIP/LIEM Matlock, Derbys Victoria County History Trust Leicester East Midlands Oral History Archive Leicester University of Leicester, School of Education Leicester University of Leicester, Local History Centre Leicester MACE Leicester

Major and frequent depositors Wyggeston's Hospital Leicester Diocese of Leicester Leicester Girl Guides Association Leicester

Community Groups Whitwick Historical Group Whitwick Royal British Legion Leicester Friends of Wigston Framework Knitters Museum Wigston Rutland Historical Society Oakham Leics & Rutland Family History Society Leicester Greater Wigston Historical Society Wigston Leics Archaeological & Historical Society Leicester Burbage Heritage Society Burbage Broughton Astley Historical society Broughton Astley Ratby Historical Society Ratby Earl Shilton Historical Society Earl Shilton U3A Charnwood & Wigston

Friends & Supporters Friends & Supporters of the Record Office County wide

- 26 - APPENDIX 2

Libraries

County

All Parish Councils All schools (via CYPS) Action Deafness Leicestershire Age Concern Leicester County Youth Council for Leicestershire Leicestershire De Montfort University Leicester East Midlands Association of Civic Societies Regional Job Centre Plus Leicester LAMP Leicester LeicesterHerday Trust Leicester Leicestershire & Rutland Community Council Leicester Leicestershire Chamber of Commerce Leicestershire Leicestershire LINK Leicestershire Leicestershire Visually Impaired Council Leicestershire Loughborough Council of Faiths Loughborough Loughborough University Loughborough Mencap Leicester Mosaic Leicestershire Older Peoples English Network Leicestershire Town Centre Managers All towns via District Council links Voluntary Action Leics Leicester

Oadby &Wigston Borough/Blaby District

13th Club Cosby Active Arts Countesthorpe Age Concern Oadby Age Concern /Oadby and Wigston Wigston Age Concern/ Glenfield Glenfield Anand Group Oadby Barry Drive Residents Association Kirby Muxloe Bassett Community Centre South Wigston Beauchamp Stakeholders Oadby Birkett House School Wigston Blaby District Council Blaby Blaby Heritage and Museum Society Group Blaby Blaby U3A Blaby Braunstone Civic Centre Braunstone Carers Project Huncote Children’s Centre Oadby & Wigston Civil Service Retirement Fellowship Wigston Community Action Blaby Blaby Community Health Services County Hall Community Newspaper Great Glen Connexions South Wigston Cosby Heritage Society Cosby Cosby News Cosby Cosby Toc H Branch Cosby

- 27 - APPENDIX 2

Countesthorpe and Foston Heritage Group Countesthorpe Countesthorpe Locality Youth Team Countesthorpe Countesthorpe Senior Luncheon Club Countesthorpe Countesthorpe U3A Countesthorpe Dementia Carers' Support Group Glenfield Dyslexia Group Oadby and Wigston Enderby Heritage Enderby Enderby U3A Enderby Evergreens Wigston Fairfield School Wigston Framework Knitters Museum Wigston Glen Parva Memorial Hall Glen Parva Great Glen U3A Great Glen Head of Learning and Skills HMP Gartree Head of Learning and Skills HMYOI Glen Parva Helping Hands Advice Centre Wigston Home Start Oadby and Wigston Oadby Kirby Lunch Club Kirby Muxloe Kirby Muxloe Local History Group Kirby Muxloe Ladies Sangam Group Oadby LCC Locality co-ordinators Oadby, Wigston and Blaby Leicester Association for Recuperation Leicester Leicester Forest East Parish Hall LFE Leicester Stroke Club Thurmaston Lifeways Community Care Oadby Millfield Community Centre Braunstone Monday Ladies Social Group Wigston Mothers Union Cosby New Countesthorpe Herald Countesthorpe Oadby and Wigston Community Action Oadby Oadby and Wigston District Council Wigston Oadby and Wigston Hindu Community Oadby Oadby and Wigston Muslim Association Oadby Oadby Eleven O'Clock Group Oadby Oadby U3A Oadby Orchid Day Centre Leicester Parivar Drop in Group Wigston Parivar Group Wigston Pasandgi Ladies Group Oadby Praxis Care Glenfield South Leicestershire College South Wigston Sunflower radio Wigston Swagat Group Braunstone The National Autistic Society Whetstone The Rainbow Shop Countesthorpe Wigston Civic Society Wigston Wigston Historical Society Wigston Wigston Young People's Centre Wigston Women's Institute Leicester WRVS Oadby and Wigston Youth Service County Hall

- 28 - APPENDIX 2

Charnwood Borough

Acorn Training Leicester Age Concern Mountsorrel Age Matters Loughborough Anpurna Day Centre Loughborough Anti-social Behaviour Co-ordinator, Charnwood BC Loughborough Area Manager LALS Loughborough Ashby Rd Estates Community Association Loughborough Barrow upon Soar Community Centre Barrow Birstall Shraddha Group Birstall Bridge Housing Advice Loughborough Burleigh Community College Loughborough Charnwood Arts Loughborough Charnwood Disability Forum Loughborough Charnwood Leisure Centre Manager Loughborough Charnwood Mental Health Forum Loughborough Charnwood Partnership for Children & Families Loughborough Chief Executive, Charnwood Voluntary Action Loughborough Citizens Advice Bureau Manager Loughborough Community Plan Steering Group Shepshed Connexions Loughborough Director of Leisure & Environment Charnwood BC Loughborough Director of Partnerships Charnwood BC Loughborough Fearon Hall Community Centre Loughborough Hathern Community Centre Hathern Head of Communities & Partnerships, Charnwood BC Loughborough Hind Leys Community College Loughborough Home Start Charnwood Loughborough Human Rights and Equalities Council Loughborough In Training Leicester Jansari Centre Loughborough John Storer House Loughborough Learning Centre Steering Group Mountsorrel Loughborough College Loughborough Manager, Shepshed Volunteer Centre Shepshed Moira Youth & Community Centre Moira Multicultural Community Centre Loughborough Navjeevan Elderly Project Loughborough Next Step Leicester Personal Advisor, Job Centre Plus Loughborough Primary Mental Health Workers Leics & Rutland CAMHS Punjabi Hindu Community Loughborough Queniborough Village Hall Queniborough Rawlins Community College Loughborough Shepshed Community Centre Shepshed Sileby Parish Council Sileby St Michaels Old School & Community Centre Thurmaston St Peters Community Centre Loughborough Syston & District Volunteer Centre Syston

- 29 - APPENDIX 2

Syston Community Centre Syston Teen Dreamz Girls Only Youth Group Loughborough The Rothley Centre Rothley Thrussington Village Hall Thrussington Thurmaston Community Centre Thurmaston Town Centre Initiative Officer Loughborough Ummaymah Muslim Mothers Loughborough VAL Leicester and Loughborough Woodhouse Community Centre Woodhouse Eaves Youth Service Area Co-ordinator Loughborough Youth Services, Loughborough University Loughborough

North West Leicestershire District

Age Concern Coalville Ashby Arts Festival Ashby Ashby Camera Club Ashby Ashby Museum Ashby Ashby Spa WI Leicester Ashby U3A Ashby Baptist Church Ashby Castle Day Nursery Ashby Children's Services, Hinckley & District Hospital Hinckley Choices4Life Coalville Christ Church Coalville Citizens Advice Bureau Coalville Coalville Heritage Society Coalville Communities in Partnership Leicester Congregational Church Ashby Cultural Services Manager, NWLDC Coalville Day Nursery Ashby Evangelical Church Coalville Fit for Work Service Leicester Forum for Active Retirement Ashby Head of Leisure and Culture, NWLDC Coalville Health Centre Ashby Holy Cross Presbytery Whitwick Holy Trinity Church Ashby Hood Park Leisure Centre Ashby Ibstock Baptist Church Ibstock Ibstock Community College Ibstock Ivanhoe Youth Centre Ashby Kegworth Museum Kegworth LAMP Leicester Looking at Literature Ashby Manager, Connexions Coalville Measham Museum Measham Methodist Church Ashby Moira Replan Moira Next Step Leicester NW Leics Elderly Interest Group Coalville Our Lady of Lourdes Ashby

- 30 - APPENDIX 2

Parish Council Measham Parish Council Castle Donington Place Shaping Team, NWLDC Coalville Pole to Pole Group Measham St Davids C of E Church Coalville St Helen's Church Ashby St John the Baptist Parish Church Whitwick St Peters Church Thornton St Wilfrids RC Church Coalville Stephenson College Coalville Tax Help for Older People Bridport The Full Gospel Mission Coalville Town Centre Manager Coalville Town Council Ashby Town Twinning Association Ashby Turning Point Coalville Voluntary Action Leicestershire Coalville Volunteer Centre Castle Donington West Area Youth Service Coalville West Leicestershire MIND Hinckley Whitwick Methodist Church Whitwick Youth for Christ Ashby Youth Offending Team Thurmaston

Hinckley and Bosworth Borough

Adult Learning Hinckley Burbage Congregational Church Burbage Burbage Methodist Church Burbage Citizens Advice Bureau Manager Hinckley Connexions Hinckley Higham Way Baptist Church Burbage Hinckley & Bosworth BC Hinckley Hinckley Baptist Church Hinckley Hinckley Methodist Church Hinckley Holy Trinity Church Hinckley IYSS Hinckley Job Centre Plus Hinckley John Cleveland College Hinckley LALS Borough MAC County Market Bosworth School Market Bosworth Menphys Burbage Next Step Hinckley NHS Hinckley Probation Hinckley Salvation Army Hinckley St. Catherine's Church Burbage St. John's Church Hinckley St. Mary's Church Hinckley St. Peter's RC Church Hinckley

- 31 - APPENDIX 2

Sure Start Hinckley URC Church Hinckley VALS Hinckley Voluntary Action Hinckley Weavers School Hinckley Westfield Community Centre Hinckley

Harborough District

Age Concern Leicester Booktalk Reading Group Market Harborough Library Children's Services Manager Market Harborough Community Safety Officer Market Harborough E-learning Champion Lutterworth Fleckney Children's Centre Fleckney Fleckney Day Centre Fleckney Fleckney History Group Fleckney Harborough Action Team Market Harborough Harborough Children's Centre Market Harborough Harborough District LPC Market Harborough Harborough Museum Market Harborough Harlequins Fleckney Head of Community Services, Harborough DC Market Harborough Hincks Solicitors Leicester Homestart South Leicestershire Market Harborough Housebound Volunteers Kibworth Housebound Volunteers Market Harborough Kibworth Reading Group Kibworth Library Leicestershire Adult Learning Services Market Harborough Leicestershire Police Enderby Market Harborough Afternoon Reading Group Market Harborough Library Market Harborough Historical Society Market Harborough Market Harborough Police station Market Harborough Market Harborough Readers Market Harborough Library Market Harborough U3A Bookgroup Market Harborough Library Market Harborough Young People's Centre Market Harborough Quinn's Bookshop Market Harborough Roman Way Day Centre Market Harborough Self Unlimited Shangton Skills for Life, Welland Park Community College Market Harborough South Leicestershire CAB Market Harborough Sport and Health Development Officer Market Harborough Teenage Reading Group Market Harborough The Manager, Job Centre + Market Harborough Voluntary Action South Leicestershire Market Harborough

Melton Borough

Adult Learning Services Melton Mowbray Age Concern Leicestershire and Rutland Leicestershire Children’s Centre Co-Coordinator Melton Mowbray Citizen Wellbeing Manager - MBC Melton Mowbray

- 32 - APPENDIX 2

Cultural Arts Officer Melton Mowbray District Volunteer Advisor Leicestershire E-Learning Champion Melton Mowbray Home Start Melton Mowbray Job Centre Plus Melton Mowbray Knitting Group Melton Mowbray Local Policing Unit Melton Mowbray Local Studies Volunteer Melton Mowbray Melton Beading Group Melton Mowbray Melton Carnegie Museum Melton Mowbray Melton Library Volunteers Melton Mowbray Melton Mencap and Gateway Melton Mowbray Melton Reading Group Melton Mowbray Melton Writers' Group Melton Mowbray Neighbourhood Regeneration Manager Melton Mowbray Neighbourhood Support Officer - MBC Melton Mowbray Physical Activity Development Co-ordinator - MBC Melton Mowbray Voluntary Action Melton Melton Mowbray

- 33 -