SUSTAINABILITY REPORT 2014 BMV GRUPO 2014 CONTENT Letter from the CEO and the Chairman of the Board 4 Organizations profile and Sustainability Statement 6 Economic Results 13 Main initiatives in sustainability 17 Relation with stakeholders 22 1. Clients 25 2. Suppliers 27 3. Investors 27 4. Group´s collaborators 29 5. Government and regulatory framework. 38 6. Society and environment 40 7. Summary of GRI Content 57 SUSTAINABILITY REPORT 2 INTRODUCTION In this report Grupo Bolsa Mexicana de Valores presents the advances ,during 2014, in the field of sustainability of each of the companies in the group. We recognize the importance of keeping our stakeholders informed on the internal activities and projects that promote the adoption of new corporate governance practices and the relevant actions within the social context and environment. The BMV Group, composed by financial services companies, identifies that the main environmental impacts of the group are in the use of paper, water and electricity. For the preparation of this report, it was used as a reference the methodology of the Global Reporting Initiative (GRI), version 4, which responds to current trends and is the internationally most widespread method for business social responsibility reports (Responsabilidad Social Empresarial, RSE). This report is published annually and is available on the page www.bmv.com.mx Ramón Güémez Sarre
[email protected] T: +52 (55) 5342.9000 3 SUSTAINABILITY REPORT BMV GRUPO 2014 Jaime Ruiz Sacristán LETTER FROM THE CHAIRMAN OF THE BOARD Today, we know that investors make decisions by evaluating other aspects beyond credit quality, where responsibility, social and environmental, incurred by corporates is a key value to consider.