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SAA Revalidations – Beware Adms February 4 2015 I No. 2335 SOUTHERN AFRICA’S Travel NEWS Weekly TRAVEL NEWS WEEKLY TNW6867SD FEATURE NEWS NEWS ZIMBABWE BRAZIL ‘Unexpected’ VAT hits tourism Visitors urged to ‘go local’ SADC Is a stronger regional INSIDE Page 2 Page 4 network needed? Page 6 SAA revalidations – beware ADMs DORINE REINSTEIN or revalidates the ticket beyond from the traveller. be tracked and the agency issued the prescribed time limit, the The new policy came into effect an ADM for the unused portion AA has introduced stringent airline system will detect the at the end of last year but until that was not re-issued or refunded penalties for agents failing January 15, SAA had an auto immediately. Sto follow the right procedures suspension policy in place for Rachael adds that it is important when revalidating unused SAA, SA “These ‘unused’ tickets previously issued tickets. Now, for travel agents to warn and Express and SA Airlink tickets. will now be tracked and the previously issued tickets that still educate their clients. Under the new regulations, if have ‘open’ sector coupons with “We were warned in September a traveller cancels a flight or agency issued an ADM for no corresponding reserved flights that this was coming, and we have the return portion of a ticket, the unused portion that was will be affected. refunded all outstanding tickets travel agents need to rebook and not re-issued or refunded Rachael Penaluna, business that we were ‘holding’ on SAA. We re-issue the ticket before the manager of Sure Maritime Travel, have had to educate clients who original flight was due to depart immediately.” explains that agents often ‘kept’ expect us to ‘keep’ their unused or within 24 hours of the client tickets with unused dates for tickets for future use. cancelling the flight, whichever is breach of the rule and that travel further use for their clients, for up “If a ticket is not used in its soonest. agent will be debited the full to six months. entirety on the dates issued, If the travel agent circumvents cost of the ticket and would This is a thing of the past, as it must be put in for refund the new regulations and reissues need to recover this amount these ‘unused’ tickets will now immediately.” Bidvest to launch car-rental brand NATASHA SCHMIDT the spirit of our long-standing relationship and both parties AFTER more than 20 years of are fully committed to ensuring managing the Budget car and no disruption to customers and van rental franchise in South partners alike. Over the coming Africa, Bidvest will cut ties with month, Bidvest will embark on the the Avis Budget Group (ABG), launch of Bidvest Car Rental, a as of February 28. The vehicle truly and ‘Proudly South African’ hire business will be rebranded domestic car and van rental and trade as Bidvest Car Rental. business.” The existing infrastructure, This means there was now an management and team will remain opportunity for another candidate unaffected following this decision. to take up the Budget licence and Bidvest’s agreement with ABG, brand, a source told TNW. Get away for Valentine’s Day! which is headquartered in the The Avis Budget Group is a global US, expired on January 23 and a provider of vehicle rental services, Valentine’s Day is coming up and now is the time to book for a romantic separation agreement has been both through its Avis and Budget holiday for two in Mauritius. World Leisure Holidays is offering ‘Spouse Stays concluded to ensure a smooth brands. It owns and operates most Free’ packages at its Ambre, La Pirogue, Sugar Beach, Long Beach and Le transition through to the end of Avis and Budget car-rental offices Touessrok resorts for set departures between February 13 and 20 (subject to February. in North America, Europe and availability at the time of making the booking). Toasting love, romance and Bidvest South Africa’s ce, Lindsay Australia, and operates primarily happy travelling are World Leisure Holidays’ Cathie Bester (national sales Ralphs, said: “The separation through licensees in other parts of manager) and Johann Strydom (md). Photo: Shannon Van Zyl discussions have followed in the world. TNW6864SD NEWS Zim tourism hit by ‘unexpected’ VAT DORINE REINSTEIN was not adequately informed “No clarity had been given as to how and when the on what would happen to IMBABWE’S tourism VAT would be implemented. confirmed bookings and which industry has been “We have only now been services would be affected, Ztaken by surprise by the advised by a Gazette dated and no legal instrument had sudden introduction of the January 16 that the VAT is been announced or gazetted.” controversial 15% tourism effective immediately, leaving The VAT has made it difficult VAT on January 16. The tax us already liable for losses for the tourism industry in applies to payments for for the past few days, not to Zimbabwe to keep suppliers accommodation for foreign mention the people who have up to date, says Brent. “I visitors to the country. already been quoted for future have already received emails Tour operators in Zimbabwe stays.” from some of our agents TNW6002SD expected the VAT to be Beks Ndlovu, ceo of African who are very upset that shelved after the country’s Bush Camps, says the they have to now go to their finance minister, Patrick industry was forewarned in clients and advise that there Rubes® By Leigh Rubin Chinamasa, omitted to May last year of the possible is a 15% increase on their mention the tax in his 2015 implementation of VAT but no accommodation prices. budget announcement. clarity was given on when it This not only has increased Brent Williamson, owner of would be implemented and our workload, but may Adventure Zone and Lodge, legislated, which has led to possibly outpace us as a says the tourism industry frustration and confusion. destination.” Meetings Africa – 2015 agenda TESSA REED and Africa’s standing from a together over 40 local and global perspective. international professional MEETINGS Africa 2015 will Further highlights on the speakers as well as other consist of two exhibition Monday include the Event providers to the conferencing days on February 24 Greening Forum, which takes industry and is aimed at and 25 at the Sandton place from 09h00 to 12h00 corporate event planners. Convention Centre, preceded and the Council of Event The programme will also by Business Opportunities Professionals Africa Summit include a media face-off Networking Day (BOND Day), from 13h00 to 16h00. themed ‘Business Events: a day of workshops and The opening ceremony Gearing a Continent Up seminars. on Tuesday morning will for Growth’, which will BOND Day, on Monday, be officiated by Tourism examine the state and the February 23, aims to drive Minister, Derek Hanekom. contribution of the business engagement in the industry. Programme highlights events industry on the The programme will include include corporate business- continent; the growth of SA’s the International Association to-business, speed business events industry of Convention Centres Africa marketing sessions on over the last decade; and Summit, a full day forum Tuesday and Wednesday and how collaboration across the covering global and African the Unique Speakers Bureau continent will benefit Africa. Founding Editors: industry trends, marketing corporate buyers showcase To register to attend or for John H Marsh (1914-1996) Leona Marsh (1923-2003) and sales. It will also cover on the Wednesday. more information, visit www. EDITORIAL the relevance of trade shows The showcase brings meetingsafrica.co.za. TRAVEL NEWS WEEKLY Group Editor: Natasha Schmidt [email protected] Deputy Editor: Bruce Dennill [email protected] www.etnw.co.za Features Editor: Michelle Colman [email protected] Published by Contributors: Travel & Trade Publishing (Pty) Ltd Debbie Badham Max Marx Marriott opens first hotel in SA Printed by Juka Printing (Pty) Ltd Hilka Birns Caro Malherbe Phone: (011) 327-4062 Dorine Reinstein Darise Foster MARRIOTT International will suites with lounges and six been in the City Bowl and Fax: (011) 327-4094 Photographer: Shannon Van Zyl E-mail: [email protected] Production Editor: Ann Braun open its first Protea Hotel- luxury lofts with lounges. Atlantic Seaboard, as well Web: www.nowmedia.co.za branded property in South “The signing of this new as the northern suburbs. PUBLISHER Address: Now Media Centre, Kate Nathan [email protected] Africa since its acquisition hotel under the Protea More recently it had moved 32 Fricker Road, Illovo Boulevard, of the Protea Group in April Hotels brand reinforces into the Century City lifestyle Illovo, Johannesburg. GROUP PUBLISHER PO Box 55251, Northlands, David Marsh [email protected] last year. Protea is one of our focus on continuing precinct with the five-star 2116, South Africa. 18 brands under the Marriott to grow the footprint of conferencing hotel, African ADVERTISING Sales: [email protected] International umbrella. the brand in South Africa Pride Crystal Towers Hotel Advertising Co-ordinator: The Protea Hotel Mowbray and other strategic growth & Spa. Courtney Canham [email protected] in Cape Town’s southern areas within Africa,” said Mark said Protea Hotel PRODUCTION suburbs will open on Mark Satterfield, Marriott Mowbray’s main target Design Head: February 1. International business leader markets would be corporate Dirk Voorneveld The hotel comprises 46 in South Africa. travellers, the MICE industry, SUBSCRIPTIONS standard studio rooms, 12 Mark said the natural domestic leisure travellers, Circulation [email protected] one-bedroom suites with growth trajectory for the families, and sports lounges, six two-bedroom brand in Cape Town had groups. TNW6801SD 2 n Wednesday February 4 2015 QUICK READ FOR DECISION-MAKERS TNW6869SD NEWS Brazil visitors urged to ‘go local’ BRUCE DENNILL authority’s ‘Another Brazil’ “Package tours load factors.
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