How to Troubleshoot WiFi Connection Issues

You can use this guide to provide a reference for dealing with some of the most common home WiFi connection issues. Some of these issues include:

 Devices will not connect to Wifi  Wifi is not working  Wifi is experiencing slowness  You are unable to find your home wireless Service Set Identifier (SSID) Home Quick Fix

If you are experiencing any of the issues mentioned above, follow the steps below before you try anything else:

1. Unplug or power off your router. 2. Wait 2-5 minutes before plugging it back in. 3. Wait 5 more minutes and retry the connection. Troubleshooting network problems in Windows 10

If you still can’t get email, browse the web, or stream music, chances are you’re not connected to your network and can’t get onto the internet. Try these things first to help you fix or narrow down the connection problem.

 Restart your computer and try to reconnect to your wireless. Once your computer has restarted attempt to connect to your home wireless signal.

 Make sure Wi-Fi is turned on. Select the "No internet connection" icon on the right side of the taskbar, and make sure Wi-Fi is turned on. If it isn't, select it to turn it on. Also, make sure Airplane mode is turned off.

  Afterwards, see if a Wi-Fi network you recognize and trust appears in the list of networks. If it does, select the Wi-Fi network, and they try to connect to it. If it says Connected underneath the network name, select Disconnect, wait a moment, and then select Connect again.  Try connecting to a network on a different frequency band. Many consumer Wi-Fi routers broadcast at two different network frequency bands: 2.4 GHz and 5 GHz. These will appear as separate networks in the list of available Wi-Fi networks. If your list of available Wi-Fi networks includes both a 2.4 GHz network and a 5 GHz network, try connecting to the other network.  If you are near your wireless router connect your computer to the router using an Ethernet cable.  Contact your service provider to see if there is an issue with the service.

Tech Support Phone Numbers for Common ISPs:

 AT&T Internet tech support: (800) 288-2020  tech support: (877) 692-2253  CenturyLink tech support: (888) 723-8010  tech support: (855) 757-7328  Cox Cable tech support: (800) 234-3993  tech support: (888) 884-0504  HughesNet Satellite Internet tech support: (866) 347-3292  Cable tech support: (800) 883-0145  RCN tech support: (800) 746-4726  Rise Broadband tech support: (877) 910-6207  Suddenlink Communications tech support: (877) 794-2724  TDS Telecom tech support: (866) 571-6662  Verizon Fios tech support: (800) 837-4966  Verizon High Speed Internet tech support: (800) 837-4966  (formerly Exede) tech support: (855) 463-9333  Wi-Power tech support: (877) 877-6861  Windstream tech support: (800) 347-1991  WOW! tech support: (855) 496-9929  tech support: (800) 934-6489