I Realised I Had a Solution to Help People Make More Sustainable Travel Choices, Save Money and Solve Traffic Jams.”

AlumniMatters The magazine made for Deloitte #colleaguesforlife Issue 1 • May 2021

“I realised I had a solution to help people make more sustainable travel choices, save money and solve traffic jams.”

Mathieu de Lophem, CEO Skipr AlumniMatters | Edition 1 AlumniMatters | Edition 1

What’s MOBILITY DIVERSITY INNOVATION TALENT PURPOSE Inside 06 14 20 28 34

ALUMNI MATTERS MAY 2021, NO. 1 Published by Deloitte Belgium.

Editors Axelle Cannaert Nathalie Geentjens

Publication director Marc De Maeyer

Editorial address Marketing & Communications Deloitte Gateway Building Luchthaven Brussel Nationaal 1 J CATCHING UP WITH IN CONVERSATION WITH RECONNECTING WITH FREDERIK DE SPEAKING WITH BOOMERANG ELS MAKING AN IMPACT THAT MATTERS 1930 Zaventem MATHIEU DE LOPHEM, CEO OF SKIPR MOHAMED RIDOUANI, MAYOR OF LEUVEN WITTE, CO-FOUNDER OF FLEETMASTER D’HAUWER, PARTNER HR OUTSOURCING

For questions about this issue Learn why Mathieu is convinced we have to Discover why Mohamed believes diversity Frederik explains how innovation high- Els tells us why she’s so pleased to see Discover how we made a difference for our or ideas for the next issue please change how we move and behave, and why should be cherished and our ability to lighted a clear business need which trans- internal mobility high on the agenda. clients, our people and society. contact [email protected] he believes mobility is key. collaborate is what makes us human. formed into a top-ten Fast 50 contender.

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YOU ARE PART OF OUR JOURNEY

PIET VANDENDRIESSCHE CEO DELOITTE BELGIUM

“When I look back on the past year, I will primarily remember the importance of staying connected. The absence of physical contact during the lockdowns has brought to the surface that we all need interaction to feel accomplished, to thrive and to grow into game changers.”

These days we are all well aware of deciding on a career change in a new the importance of staying connected. sector, exploring potential opportunities, “Be part of a network of experts inspiring And I believe there is no better time to needing a job reference, searching for reconnect with people from the past, be a mentor or simply wanting advice, our it physically or virtually, which is what our alumni network can steer you in the right each other on the most challenging #colleaguesforlife programme advocates. direction. societal issues facing our planet.” Whether it has been a few months or I encourage you to tap into our storehouse several years since we parted ways, at one of resources to stay one step ahead, time we all shared a common purpose: allowing you to amplify your impact, making an impact that matters on our wherever you may be. You can leverage clients, our people, and our society. As a the latest business reports, trends and valued member of our Deloitte Belgium predictions, and in-depth industry news, alumni, I hope that impact reaches you. and reach out to ‘colleagues for life’ to dig deeper into our insights. As you may remember from your time with us, Deloitte fosters a culture of opportunity This magazine is a new initiative of our and growth, and as a colleague for life we #colleaguesforlife programme and will want to continue supporting you during all be issued two times a year. Watch out for stages of your professional journey. With additional alumni initiatives such as topical more than 10,000 talented professionals digital webinars and sessions, and live in our corporate alumni network, you have events such as sports initiatives. We want access to a pool of invaluable connections to create more opportunities for you to that can possibly turn into clients, connect, network and support each other’s suppliers, partners, mentors or friends. career and life goals. If you’re facing a professional challenge,

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A CONVERSATION ON MOBILTY WITH… MATHIEU DE LOPHEM

Mathieu de Lophem, CEO of Skipr, recalls the strong sense of solidarity in Deloitte during the 2010 downturn; why he’s convinced that we, as a society, need to change the way we consume and behave, and that mobility is the key; and how he personally and professionally benefits from Deloitte’s strong alumni network.

You started your career as a Commission and Euroclear. During the tough economic consultant at Deloitte. What It was interesting as I times of 2010, no one was initially attracted you to experienced various industries. laid off. There was always a join the firm? very strong sense of solidarity I joined Deloitte in 2007 What made you proud to and security towards younger after studying commercial work at the firm? team members from partners engineering. Two things Out of all former employers, reassuring us that they got our attracted me from the start. Deloitte is where I kept most in back. This fact alone created a Firstly, the people I met and touch with ex-colleagues and bond that will never break. friends I knew who already previous bosses. This is due worked there. Secondly, I chose to the strong alumni network Tell us about your career to work in consultancy because Deloitte has. I like the fact that path since you left Deloitte I knew I would discover many Deloitte ‘walks its talk’. and how your focus shifted different industries and sectors to sustainability. quickly. I was particularly keen After leaving Deloitte in I remember when I returned from home after on the learning curve, the “With Skipr, I realised I had 2010, I worked in investment network and the atmosphere. a solution to help people banking and private equity. Then Deliveroo asked me to my first day at Deloitte with my new computer, Tell us about your role and make more sustainable set up its business in Belgium your time with Deloitte. travel choices, save money as General Manager and During my three years at eventually manage Benelux. new car and new phone; I thought I would Deloitte which began in and solve traffic jams. In When Lab Box approached 2007, I moved from business short, bring smart mobility me to be CEO of Skipr in 2019, analyst to consultant in the I jumped at the opportunity CFO consulting department. I to employees.” because I’m convinced that we change the world from that day forward. worked on a variety of things have to change how we move including the European and behave, and that mobility is key.

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You are now the co- What are some of the founder and CEO of Skipr. biggest professional What inspired you to challenges you’re facing, “Deloitte is one of the most bring smarter mobility to especially in terms employees? of changing mobility progressive companies in terms I realised I can offer a solution behaviour? to assist people in transitioning Change seems complex to to a more sustainable way of everyone. For people to of mobility we’ve spoken to, with living, while saving money and embrace new ways, they need solving traffic jams. Owning a to receive reassurance and/ regards to the various pillars it car isn’t financially viable, as or incentives. This is where we it’s the second largest family offer a service providing kick-off expense while only being used sessions and classes in order has put in place, including its 5% of the time. Not to mention to trigger the required change. the traffic jams costing the People can fall back on these standardisation of cars and the state €4 billion to €8 billion a sessions and implement the year. And in addition, traffic knowledge as they see the jams are time consuming and benefits. electrification of its MINIs.” no fun.

UP CLOSE AND PERSONAL WITH MATHIEU

Age Living in PLAN, BOOK, PAY AND MANAGE MOBILITY 37 Ottenburg

Skipr is an all-in-one service helping companies to create Favourite book Favourite quote a plan to help employees The Hard Thing About Hard Things I can even share the top 10 rules I try to follow change mobility behaviour. and the Harry Potter sequel 1. Focus on progress, not perfection. It includes a multimodal (yeah I know...). 2. Help those you can, whenever you can. travel app indicating the 3. In challenging times become better, not bitter. 4. If everything is important, nothing is important. fastest, cheapest and most 5. See the wonder of the simplest things. sustainable way to go from 6. Don’t F-Up the BIG things: family, A to B, a payment card and Favourite dish health and relationships. 7. Take ownership, everything is your responsibility. My mum’s bolognese. management system. 8. Never stop learning. 9. Stop comparing yourself to others, be you. 10. Stop worrying about who’s right, focus on what’s right.

Nr 1 on your bucket list Best advice someone ever gave you Play bagpipe. You can overcome any situation with humour and tenacity (my dad).

8 9 AlumniMatters | Edition 1 AlumniMatters | Edition 1 WHAT ARE WE DOING ABOUT

SUSTAINABILITY? Deloitte Drive-In DOING WHAT MATTERS FOR OUR PEOPLE AND THE PLANET

We all know the crisis-level impact of climate change and the worldwide need to implement green recovery. That is why we are tackling the climate crisis head on. In 2017, we embarked on our sustainability journey setting ambitious goals around three key impact areas: mobility, travel and infrastructure. We are also working on eco-friendly initiatives to green our firm: waste reduction, sustainable procurement and green certifications.

A global commitment to Reaching a milestone in zero emissions Belgium WorldClimate is our Since 2017, in Belgium we A NIGHT TO REMEMBER commitment, globally, to have succeeded in cutting achieving net zero emissions CO2 emissions by one third. On 25 September, we hosted by 2030. We are doing This milestone achievement the first-ever Deloitte Drive-In our part to help the world was the result of diverse event where 180 sustainability- achieve the goals of the Paris initiatives in our impact areas, minded colleagues and university Agreement through a global largely mobility. The drop in students attended a Corona- climate strategy centred on CO2 emissions even exceeds proof screening of Bad Boys for changing behaviours within the targets we had set for Life. It was great to safely bring our organisation and among ourselves of a 25% reduction in everyone together for a night at those we influence. Acting CO2 and 10% reduction in car the movies and the perfect way in a regenerative way, we use by 2021 (despite the fact to cap off our firm’s Mobility Week prioritise the environment that employee and company celebrations. by encouraging our people car numbers continue to rise). to make eco-friendly choices This strong start puts us on a at work and at home, and clear roadmap toward carbon transition to a low-carbon neutrality in 2030. Programmes economy. to achieve this goal include a 100% electric car fleet by 2030 and a 65% reduction in CO2 emissions per square metre in Deloitte’s buildings by 2030.

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Sustainability Report Discover how we are How we built it pioneering a path towards The art of the possible a more sustainable future!

Read our Sustainability Report at Visit our webpage and discover our digital offerings. www.deloitte.com/be/sustainability-report www.deloitte.com/be/innovation

LET’S TALK DIVERSITY WITH... MOHAMED RIDOUANI

Mohamed Ridouani, mayor of Leuven, reveals why our ability to collaborate is what makes us human, how Deloitte is an advocate for diversity and why it’s important the city of Leuven feels like home to all its citizens.

What is your view on companies, invest and build “Human nature is one diversity? a life. It’s important that we Diversity is something to be create an environment where of collaboration. cherished. Each one of us people feel at home. Bringing people encompasses a rich mosaic of I recently met someone from different identities. Depending Kenya doing a PhD here and he together to share ideas on the place, time and people said ‘Leuven is a place where one is surrounded with, people you feel at home far away from and find solutions is show different aspects of their home’. For me, this reflects the best way forward.” identity. And that’s beautiful. the kind of city we are: a city Human nature is one of of welcome. No matter your Diversity is of course also collaboration. Bringing people background, everybody has a about gender equality. While together to share ideas and future here. developing structural initiatives find solutions is the best way to empowering women, we forward. In terms of identity, I want Having a philosophy where everyone feels welcome, also give attention to gender Leuven to be a place where equality by systematically According to you, how people have the freedom to attributing female names to can contribute and have a meaningful life is key. We important is diversity express themselves and share new streets. It’s symbolic but within companies, their true selves with others. it matters because it makes communities as well as For example, we have quite diversity visible. won’t achieve anything by excluding people. It’s about your city? a large Chinese community Leuven has 171 nationalities. and two years ago, I invited Diversity is part of our DNA. them to celebrate their New identity and sense of belonging. The way forward is to Pre-COVID, we witnessed Year’s festival in the city centre half the world passing by the instead of within their own city’s main square. As a city community. And the same goes have a cross-over of different views and backgrounds, of knowledge and innovation for other ethnic celebrations and due to the presence of such as the Indian Holy festival which brings about something far more interesting. the university, people from all and Ramadan. They should be corners of the world come here shared. to study, do research, start

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What additional actions Is it easier for you as a shared values. The firm do you feel are needed to visibly ethnic person to actively communicates and put diversity higher on the open a debate on diversity? creates programmes around agenda (on the individual, Yes, I believe so. Often, I tell diversity and gender equality. corporate and government my own story of my family’s There’s a lot of work to do in level)? immigration to Belgium—what corporations but Deloitte is Leadership must prioritise was difficult and what helped one of today’s champions when diversity, invest in it, share the me. I speak in schools and it’s it comes to promoting diversity. story to make it part of its core always interesting to see how values... and finally take action. young kids react to me. They Are you still in contact As mayor, I can’t speak of often ask me questions like personally and diversity without including my ‘Can you speak Moroccan?’ professionally with former own story as a child of migrant and ‘Do you live in a house or colleagues at Deloitte? labourers coming to Belgium an apartment?’ I feel they can Yes, I still have good friendships in the early 70s. Society gave relate to me because we have a with former Deloitte colleagues me enough opportunities to go similar background. I hope my and the benefits to my life to university, pursue a career story inspires them. personally and professionally at Deloitte and eventually a have lasted to this day. political career, and to become How do you feel Deloitte mayor of Leuven. I worked hard acts on diversity? but I had a lot of help along the Deloitte has really taken a way in a society that is open to stand on diversity. Today, diversity. diversity is ingrained in its

LEUVEN 2030

Our city actively fosters cross-overs, encounters UP CLOSE AND PERSONAL WITH MOHAMED and collaboration. For example, through Leuven 2030 our joint platform where citizens from all Living in backgrounds collaborate with the city, university, Age companies and grassroots organisations to make Leuven Leuven a climate-neutral city. 41

Together, they come up with solutions for mobility, building innovation, greening of Favourite book Favourite quote the city, water supply, etc. The results are The Little Prince by Antoine de “I have never tried that before, so I think I should definitely Saint-Exupéry. be able to do that.” (Pipi Longstocking) outstanding: CO2 is decreasing even though the city is growing. Bringing people together and allowing them to collaborate while respecting their identities contributes to innovation and Favourite dish Best advice someone ever gave you progress. Our baseline is ‘Innovate for the better Pasta scampi. “Going into politics is like going into a monastery, you give it 100%.” (Louis Tobback) and for all’ which sums it up well: we bring significant innovation and make it accessible for all. Nr 1 on your bucket list Sahara trip with my two sons.

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CAN YOU SEE ME? DIVERSITY & INCLUSION To really understand how our people feel, we created a series of educational films entitled ‘Can you see me?’, which tell the stories of six people from underrepresented groups, recounting their experiences related to disability, gender, gender identity, sexual orientation, and race. INCLUSION IS ABOUT SEEING OUR DIFFERENCES AND EMBRACING THEM AS STRENGTHS Watch the videos below

“Can you see me? “Confidence is like trust, Look. What do you see?” it’s very hard to gain but very easy to lose.”

TEASER KATARINA’S STORY CAN YOU SEE ME CAN YOU SEE ME “You have no idea how often “A lot of the time I think I have to explain myself.” I must be invisible.”

Respect & Inclusion at Deloitte Deloitte has a strong commitment to diversity. Our objective is to HERE’S HOW WE’RE TAKING ACTION ALEJANDRO’S STORY THIAGO’S STORY create a positive work environment where everyone is treated with CAN YOU SEE ME CAN YOU SEE ME respect and encouraged to be themselves, so they can thrive and 1. Working toward gender balance “I was born in a body that “I tried to act like I didn’t balance successful careers, alongside life outside work. 2. Fostering LGBT+ inclusion didn’t belong to me.” care, but I did.” In order to begin to see true change, we have to do the everyday work of inclusion, focusing on daily behaviours to create a healthy 3. Supporting mental health internal culture where all people feel included and respected, and where diversity is embraced in all its forms. 4. Fostering racial and ethnic inclusion

5. Promoting allyship

6. Helping our people to have confident conversations

JACKIE’S STORY PETER’S STORY CAN YOU SEE ME CAN YOU SEE ME

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DISCOVERING EXPONENTIAL TECHNOLOGIES WITH...

FREDERIK DE WITTE

Frederik De Witte, Co-Founder of FleetMaster, reveals how a chance encounter landed him a job at Deloitte, how a thesis project transformed into a top-ten Technology Fast 50 contender and why his cloud-based company stands out from its competitors.

You started your career as a shared service centres, IT summer holidays. When I consultant at Deloitte. What locations, headquarters and was in my thirties, I was a initially attracted you to plant locations. I travelled all member of the Flanders’ join the firm? over the world: 60% of my time Chamber of Commerce While I was doing research on was spent in Eastern Europe, and Industry (VOKA), and foreign investment at Vlerick, but also in Asia. Every evening, participated in their Bright one of my interviews was with my wife would ask where I had & Young programme which a director at Deloitte. We had a been because two to three helped individuals bring good personal connection and times a week, I was abroad. On entrepreneurial ideas to while I was working at Johnson top of this, it was nice to have fruition. This is where I met & Johnson, I contacted him to grown the team to eight when I FleetMaster’s other co- see if there were any openings left five years later. founders who were working on at Deloitte, and subsequently a thesis project on telematics joined the Corporate Finance You are now the co-founder at the University of Ghent to team in 2011. I was instantly of FleetMaster. How did the receive data from vehicles. We attracted by its global span idea of this company begin? approached rental companies and found myself immediately Founding my own company with the same concept to working with full corporate was always in my DNA. When automate business processes, boards. Advising such I was young, I was the kid who but they were interested in a important people on high- mowed all the neighbours’ management software. And the profile projects worldwide was lawns during weekends and rest is history… a fantastic opportunity for me For me, consultancy was more exciting than corporate at that age. Tell us about your role and “What I like about our collaboration with Deloitte is the work. Deloitte has a different spirit. I always wanted your time with Deloitte. It was an exciting time and I atmosphere and the people we work with—from tax always felt like we were a small to accounting—on to specific questions we have about to go the extra mile and Deloitte offered me the company within Deloitte. Our initial team of three had a lot the US or other strategic projects we run. They have of responsibility working with definitely supported us in our growth and it’s always opportunity to push beyond my limits and grow. C-suites on location strategies, advising them where to build nice to work with former colleagues.”

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Tell us about your career How has your focus shifted the big corporations have What is your experience path since you left Deloitte to innovation and what approached us because our with the Deloitte and how you built this start- inspired you to bring a technology is so different. Technology Fast 50 up to a scale-up? cloud-based platform to the Continuously investing in competition? Step-by-step in our spare time. fleet market? innovation keeps us ahead of As one of the better-recognised All four founders continued In fact, it was through our competitors. tech events in and outside of working at our respective innovation that we saw a Belgium, it’s outstanding that companies and spent evenings clear business need. Realising How would you describe FleetMaster was in the Fast and weekends turning our our competitors were on your role within the scale-up 50’s top ten for the past two hobby into a business. My co- quite outdated platforms, ecosystem? years running and in the EMEA founders started the company we designed a stable, cloud- We’re certainly a scale-up top 500 as well. It’s a fantastic in 2011 and I joined in 2012, native-based platform hosted company and growing quite network of start-ups and scale- our first customers came on Microsoft Azure with an fast. That’s why we’re looking ups and brilliant to see how fast aboard in 2013. In 2014-15, we open architecture, and built to scale internationally they’re growing. Of course, this began building products and a good eco-network with with software houses, tech year’s celebration was different; it was only when the company partners. What makes us stand companies and implantation my co-founders gathered at needed my full attention that out is the ease of integrating houses. Collaborating with large my house and we ordered a I left my day job in 2017, while and connecting our software companies like Daimler, which takeaway. the other technical co-founders to other solutions, software is now a shareholder, and also already came on board in 2014. platforms and telematics, and important partners like Deloitte it can be deployed quickly and Microsoft, helps us to tap anywhere in the world. All into global markets.

STABLE, FAST AND FLEXIBLE UP CLOSE AND PERSONAL WITH FREDERIK

FleetMaster is a cloud-based fleet management solution for businesses that handles short- and long-term vehicle rental (Avis Budget Group, Age Living in Enterprise Holdings, Scania Global Rental, Athlon International) and lease (Terberg Business Lease 36 Kortrijk Group, Crédito Real), as well as dealerships (Mercedes-Benz, Fiat Chrysler (Stellantis nu), Volvo Trucks, Polestar). Its flexible and easy-to- Favourite book Favourite quote use software helps companies with vehicle and Italian cookbook with a glass of Never waste a good crisis. customer management, invoice creation, work Chianti over the weekend. order and maintenance planning, cost tracking and business reporting.

Scan the QR code to visit FleetMaster’s website. Favourite dish Nr 1 on your bucket list The one prepared with passion and in Flying Qatar Airways’ QSuite to good company. a faraway destination.

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THRIVE THROUGH THE NEXT PHASE OF DISRUPTION

At Deloitte, we aim to be an active contributor to the scale-up ecosystem and leverage the newest exponential technologies and programmes to help them make an impact through the next wave of disruption. By continuously driving innovation, we foster economic growth and build the businesses and employers of the future. Our 3D platform for this unique, virtual innovation and networking event.

How does Deloitte support the helping with growth strategy, financing, celebrate the young tech companies that scale-up ecosystem? compliance, and more. One of the are making their mark and give them the First, we connect scale-ups with our examples of how we share our know-how is recognition and support they deserve. corporate clients seeking new sources of through our Booster programme, allowing growth or ways to transform their business. scale-ups to build a solid foundation to We play a vital role in the scale-up We also selectively embed emerging support growth whilst managing risks. ecosystem and collaborate with other technologies in our Digital Offerings and actors such as investors, incubators and establish go-to-market alliances. Through Recognising Belgian entrepreneurship academics. Being part of this ecosystem programmes such as Fast 50 and Rising Belgian entrepreneurs are at the forefront gives young companies opportunities to Star, we ensure that start-ups and scale- of innovation and play an important role in expand their network and achieve future ups get the visibility and recognition they the economic development of our country. growth. need to access clients, talent and capital. Every year Deloitte Belgium organises Lastly, we provide high-value expertise, the Technology Fast 50 competition to

SAM SLUISMANS CELEBRATING THE TECH COMMUNITY Rising Star finalist pitching his company to the external jury. PROGRAMME LEADER TECHNOLOGY FAST 50 DELOITTE’S 2020 TECHNOLOGY FAST 50

Last year, proUnity topped the Fast Get inspired 50 ranking with a record growth of Check out ‘Let’s talk about growth’, a 82,677.34%, while Intigriti was named the podcast series where the Fast 50 winners Rising Star by an independent jury. and experts share their growth stories and hands-on advice. Who will take home the awards this year? Registration for the 2021 Technology Fast 50 is open. The winners will be revealed on 25 November.

French version Dutch version

REGISTRATION IS OPEN!

MICHÈLE GABRIËL Virginie Claes, our host, welcoming PIET VANDENDRIESSCHE SCALE-UP GROWTH LEADER the event attendees. CEO DELOITTE BELGIUM

24 25 Future of Mobility

Sustainability

Scale-Ups

Fostering economic growth & tackling complex societal challenges Gain insights into our ecosystems strategy Tech Trends 2021 We invest in ecosystems, driven by the ambition to foster economic growth and tackle complex societal challenges, whilst also presenting an opportunity to reinvent the way Insights and inspiration we interact with our environment. Our focus is on the Future of Mobility, Sustainability and Scale-Ups ecosystems, with many initiatives at the crossroads of all three. We strive for the digital journey ahead to be known for connecting the dots, influencing public debate, and bringing high-value expertise, making an impact that matters for our clients, people and society.

Visit our website to learn more: www.deloitte.com/be/ecosystems Discover more at www.deloitte.be/tech-trends

BOOMERANG IN THE SPOTLIGHT ELS D’HAUWER

Els D’hauwer, Partner HR Outsourcing, explains her boomerang experience at Deloitte, how pleased she is to see internal mobility high on the agenda and why it’s easier to re-join the firm at a higher level as a boomerang.

You started your career You spent some years feedback into a solid business as an Experienced Senior away from the firm, then plan. And the results speak for Consultant at Deloitte. re-joined as a Deloitte themselves: we grew from 12 What initially attracted you boomerang. What was the consultants to a team of 50 in to join the firm? impetus to return? three years. After working in finance roles In 2017, I got a call from my after graduating, I joined former boss at Deloitte and Deloitte in 2011 as a financial was offered the opportunity INTERNAL MOBILITY consultant. But I always felt HR to return as lead of a new was my true passion so I took service line, HR Outsourcing Cluster vacancies across evening classes in this field, and (HRO)—which turned out to BUs mean that recruiters eventually switched careers. be a real challenge, and a real who find a good Deloitte At that time there were few HR opportunity. It’s brilliant that match will do their best to opportunities at Deloitte so I Deloitte reaches out to alumni find a place for a candidate decided to leave and explore when they feel there’s a good in the firm. For Deloitters the world of HR. fit, and also when people have exploring potential faith in you. opportunities, it will serve What makes you proud to them well to have an work at the firm? As new leader of HRO, honest discussion with the Deloitte has such a dynamic how did you bring the new internal mobility team as “After having left Deloitte, I missed the innovation, atmosphere and an service line to the next they have a broad view of entrepreneurial culture. I had, level? all the openings. inspiration and professional setting. The firm has a and have, the privilege to work I was certain I had the alongside highly-specialised necessary experience, know- colleagues daily. They helped how and enthusiasm, and strong brand and a professional image in the market. me to grow greatly as a person had no doubt that Deloitte and as a professional. Plus, would support me in turning Deloitte offers a lot of training this into a success story. I was As pioneers in sustainability, flexibility, mobility and to get you up to speed with the also armed with a six-month latest trends and they support plan. It involved a combination you in every step of your of listening to both the diversity and inclusion, we set the bar high.” career. Making one feel part of consultants and clients to learn a community is something the what was working and what firm does very well. wasn’t, and integrating their

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How did your previous How has your focus shifted Has Deloitte’s focus on career at Deloitte benefit from consultant to HR talent changed from your you when you re-joined the director to now HR partner? first stint at the firm? firm? My career trajectory evolved Yes, now there’s a major focus A huge advantage was that from executing client projects on internal mobility and this is my previous boss was also my to managing a team to a huge change from the past. current boss. We’ve always developing a new service line. From day one when I re-joined been on the same wavelength In my current role as a partner, Deloitte, I knew that I made and share a similar vision—in I have a responsibility to be the right decision and felt very other words, a perfect match. a role model. My personal welcome. These days, I feel And I still had a network no-nonsense style and my any Deloitter looking for a new of former colleagues and ability to engage others allow challenge will get a chance connections. me to be respected as a to pursue their new focus people manager and partner. internally, and the firm will do In my opinion, it’s easier to join I have a passion for motivating everything it can to make it Deloitte at a certain level if you individuals and letting them possible. have some understanding of shine. the organisation and already know the culture, the internal workings of the different BUs and understand what it takes to be a Deloitter.

“Purpose is a top priority and you feel it throughout the UP CLOSE AND PERSONAL WITH ELS organisation; it’s not only talked about internally but you also see it on social media. This gives me a lot to talk about Age Living in with my clients. They’re curious to know what’s happening 39 Ninove at Deloitte because we’re always one step ahead.” Favourite book Favourite quote I can spend hours browsing There is no me without we. cookbooks looking for the perfect dish :-).

Favourite dish Best advice someone ever gave you Firecracker chicken. Be yourself, chase your dreams and never say never (advice from my mum).

Nr 1 on your bucket list Road trip across the US.

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BUILDING A SIMPLY IRRESISTIBLE Health & Safety Package ORGANISATION MAXIMISING THE DELOITTE EXPERIENCE Onboarding week

Campus Away Day Companies, like people, want to grow. In fact, we want to become an organisation that’s Cloud Engineering bootcamp simply irresistible. How? By helping our people be at their best. At its core, we celebrate unique perspectives and strengths as an asset in our diverse network. While we appreciate hard work, we also value private life. That’s why we encourage our employees to take opportunities to grow personally and professionally. And we believe passion and an entrepreneurial spirit helps foster a positive winning atmosphere. Simply put, we challenge Deloitters to be at their best. In exchange, we expect great things from them.

Walk&Talk meetings Virtual lunch

Our five pillars

Ensure meaningful work – Maximise strengths and talents. Foster entrepreneurial spirit. Encourage people MAKING INTERNAL MOBILITY WORK to own their role. Organisations now have a clearer picture of the many potential Give hands-on support – Whether it’s one-on-one benefits of internal hiring. It just makes sense to look at known and Workshop Talent Acquisition team Virtual Technology Day Audit team meeting coaching, feedback or simply clear expectations, we proven talent who are aligned with the firm’s mission and vision. support our people fully to reach their true potential. At Deloitte, we offer a world of opportunities to our talent to boost Create a place where people love to work – One their personal and professional growth. We encourage internal that is dynamic, flexible, engaging and inclusive. One transfers within our firm as we believe in matching the right people where work and life is recognised and valued. to the right jobs taking into account their personal career aspirations and unique strengths. Invest in growth – We support our people with training. And encourage them to embrace career Moving within our firm gives our talent the opportunity to learn and opportunities internally and also across our local and develop new skills, embark on new challenges, expand their network global network. and discover new aspects of our business.

Cultivate open communication with leaders – We want to create a culture of trust where our people are We want to give our people a clear and compelling comfortable talking about their career. Our ambition is to ensure our company vision to believe in. Only then will they be people find their best fit in our organisation. Virtual coffee Virtual Business Case Night inspired to live our Purpose.

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Happy & healthy at work With the overnight change to working from home, our Energise@Deloitte programme Deloitte is on a mission to help its people quickly transformed into Energise@Home, improve their health and wellbeing, offering our people inventive opportunities whatever their role, goals or fitness levels. to maintain physical and mental resilience MAKING AN IMPACT Our Energise@Deloitte programme while staying connected. helps our practitioners to be healthy and energetic, and to thrive at work From daily online group classes to weekly by promoting physical and mental wellbeing webinars and virtual coffee chats activity through sports events, a unique to step challenges, we’re proud of the THAT MATTERS ambassador experience, and office imaginative initiatives and support systems challenges. we put in place to nurture connections while maintaining social distance.

AT DELOITTE, WE STRIVE TO LIVE OUR PURPOSE EVERY DAY, WHICH IS TO MAKE AN IMPACT THAT MATTERS FOR OUR CLIENTS, FOR OUR PEOPLE, AND FOR SOCIETY.

Supporting our clients

With the emergence of the COVID-19 Our teams of dedicated professionals Keeping our community connected that aimed to bring a little warmth and pandemic, our focus has been on helping take great pride in supporting our clients wellbeing to help the most vulnerable. businesses through these challenging with multidisciplinary expertise, industry This year more than ever has highlighted times and enabling them to emerge more knowledge, and innovative solutions. our universal need for human connection. In collaboration with the VUB and Close the resilient on the other side. We have been The relationships with our ever-growing Very quickly, doctors sounded the alarm Gap, our ‘Virtual Hugs’ initiative provided offering our knowledge and resources network are built on trust, enabling us that isolation could significantly deteriorate mobile devices to people with disabilities through weekly topical client webinars and to be there for organisations, in times of the mental health of confined populations, and people in hospitals and care centres virtual touchpoints, and taking a look at prosperity and in times of crisis. especially those who could not be visited. so that they could communicate with their different areas of our clients’ operations, loved ones. We delivered more than 4,000 including workforce, supply chain, IT, cyber, In the midst of the lockdown, we launched devices, directly impacting 40,000 and business continuity, etc. a simple and spontaneous project indirectly 80,000 lives.

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Herman Toch Herman Toch, purposeful business and marketing advocate and DELOITTE INSPIRES FLRISH co-founder, joined us in November to share his insights into the importance of having purpose, whether you are an individual or business. He encouraged us all to find our purpose PUSHING THE BOUNDARIES and do better for us and the world.

Jochanan Eynikel At Deloitte, we invest in our people’s personal development, their Purpose is personal, and August’s Deloitte Inspires session took our people on a journey of self-discovery. Business philosopher wellbeing and their professional growth. The Deloitte Inspires talks give Jochanan Eynikel shared his insights on the Purpose Economy our people the opportunity to explore different topics, gain invaluable by exploring the importance of connecting every practitioner’s purpose with that of the organisation. insights, and be inspired by prominent influencers and leaders.

“Purpose invites us all to take a stand on what system we want to fight for in our personal “Like 3D films, 3D audio and work life.” creates an immersive sound experience that makes the HERMAN TOCH listener feel as though the music is above, behind and all around them.”

OZARK HENRY (Piet Goddaer)

“The concept of ‘purpose’ within the corporate sphere is still largely being defined, Ozark Henry (Piet Goddaer) In September, we explored 3D audio with musician Piet and a lot of it depends on Goddaer, who performs under the stage name Ozark Henry. each individual to find what He shared how immersive sound technology can completely revolutionalise the way we listen to music today, and how it can they love.” © Jan Locus be used to create experiences and events for brands. JOCHANAN EYNIKEL

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TMT PREDICTIONS 2021 DELOITTE INSIGHTS Innovations, including services and products that have been ‘just around the corner’ for years, are finally turning that corner in 2021.

Everything is connected and interdependent—and their impact and value Deloitte Insights brings you the best of business insights. Full of the latest news, trends, articles, analyses and research, are increasing as a result. Just five ecosystems are responsible for the bulk of the TMT industry’s revenue—smartphones, computers, TVs, enterprise it’s an invaluable database of global reports that address today’s business challenges and opportunities. Offering astute data centres and software, and IoT. In 2021 we will see an entire crop of perspectives on a broad spectrum of topics through workshops, videos and podcasts, it’s sure to be of interest to previously perennially delayed technologies finally becoming ready for prime time. everyone in your business circle from executives to start-ups to government leaders. The TMT Predictions’ poster child for such late-blooming technologies Technology, Media, and is the deployment of low earth orbit (LEO) satellites for low-latency Telecommunications broadband internet. Here are a few highlights to pique your interest: edge Predictions 2021 AI chips come into their own, robots step up in a big way, e-bikes catching on big time for commuters worldwide, and podcasts reached their first billion-dollar year in 2020. An interconnected ecosystem with a limited FUTURE OF MEDTECH number of significant players should allow us (and everyone) to foresee trends with greater accuracy and more confidence. In other words, make predicting more predictable!

Want to know what the future holds for technology, media and telecommunications? To read the full 2021 TMT Predictions report, scan the QR or download the Deloitte Insights App.

Deloitte Insights App GLOBAL HUMAN CAPITAL

Download the Deloitte Insights App to get TRENDS REPORT 2021 updates on a variety of topics to stay informed, stay connected, and make smart business As we enter a new decade, we need to ask how we can leverage the decisions. environment that technology creates to humanise the way we work.

Last year’s Deloitte Human Capital Trends report called upon organisations to embrace three attributes—purpose, potential, and perspective—that characterise what it means to fuse people and technology to perform as a social enterprise at work. In just a few short years, the concept of the social enterprise has grown from an intriguing new idea into a concrete business reality. The social enterprise ‘The Social Enterprise at work: Paradox as a path forward’ believes in a world disrupted that greater value comes from the integration of technology and Leading the shift from survive to thrive 2021 DELOITTE GLOBAL HUMAN CAPITAL TRENDS environment to embrace one of the greatest paradoxes today: can organisations remain distinctly human in a technology-driven world?

Why will approaching this decade with a mindset of social enterprise make such a difference? Discover the full report by scanning the QR or downloading the Deloitte Insights App.

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FINANCIAL SERVICES REGULATORY OUTLOOK 2021

Ongoing macroeconomic trends and conditions will put even more pressure on financial services firms. They will need to ensure they have the foresight, governance, skills and operational capabilities to adapt and respond effectively.

Deloitte’s Financial Services Regulatory Outlook 2021 explores how major regulatory trends will shape the financial services industry across Asia Pacific, EMEA and the US in the coming year and how firms can respond effectively. Although the post-crisis wave of regulatory change is subsiding, there was much to attract regulatory and supervisory attention in 2020. The international consensus on regulatory reform is fraying. Political appetite for globalisation is retreating, and trade tensions are mounting. Technological change and social concerns, including environmental FUTURE OF MEDTECH sustainability, are on the rise in regulator’s agendas. Financial services institutions need to be prepared to respond to these trends. We’re interested in hearing your thoughts on our insights and findings.

A heightened focus on business model resilience is critical this decade. Post how you’re experiencing these shifts via Learn why by scanning the QR or downloading the Deloitte Insights app where we showcase and share our our Deloitte alumni LinkedIn page and share cutting-edge insights and solutions. your best practices on navigating these trends.

A report from the Deloitte Center for Health Solutions

FUTURE OF MEDTECH

A key stand out has been the huge acceleration in the pace and scale of technology-enabled transformation across the whole health ecosystem.

This year, inevitably, our predictions have been informed by the unparalleled impact of the COVID-19 pandemic on society in general and more specifically on how people perceive health risks. COVID-19 has also increased significantly the use of technology by people monitoring their own health and learning new ways to lead more active and healthy lifestyles. People happily monitor their healthcare data through validated apps, wearables and connected devices. There has also been a shift to preventative measures. What’s more, medicine has undergone a paradigm Winning in the future of shift as medical professionals base their findings and recommended medtech treatments on predictive, preventative, personalised and hands-on Novel partnerships with consumer tech to transform medicine—a change driven by technological and scientific advancements. care delivery

Interested to know the major trends in healthcare and life sciences in 2025? Read how MedTech companies are driving the future of health by scanning the QR or downloading the Deloitte Insights app

40 41 2020 Belgian Impact Report Best Managed Companies Read our stories of impact! Recognising Belgian business success Our Impact Report is a collection of stories that bring to life our work for our clients, Every year, the Belgium Best Managed Companies programme recognises private our people and our society in 2020! businesses setting the highest standards of business performance. They are shining examples of resilient entrepreneurship and sustainable growth, resulting in a positive, Read how we are making an impact at www.deloitte.com/be/impact-report lasting impact on their own company and the future of our economy. #ImpactThatMatters www.bestmanaged.be

Be sure to join our Deloitte Belgium alumni Stay up to date! Keep abreast of what’s Leverage the latest business reports, trends group on LinkedIn and expect more news going on in our firm – innovative projects, and predictions, and in-depth industry on events happening in 2021 and beyond. customer-centric solutions, in-house news. Reach out to ‘colleagues for life’ to dig Become part of our extended community developments, encouraging alumni stories deeper into insights. Be part of a network of and continue supporting and inspiring each and job postings. experts inspiring each other about the most other as game changers. challenging issues facing our planet.

Access our LinkedIn Visit our Download the alumni group alumni page Deloitte Insights App

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