The Neonatal Transfer Service Neonatal Transport Service The ambulance that comes to collect your for London baby will be specially designed and equipped with the necessary specialist equipment to provide intensive care for sick newborn ba- Parent Information Leaflet bies.

Your baby will be placed in an incubator to keep it warm, will have its heart rate, breath- ing and blood pressure monitored and may Royal Free require equipment to help with breathing. Neonatal Unit

This will ensure a safe transfer to the unit 6 West B that will care for your baby.

th The transport team will all be specialists in 6 Floor, the care of sick, newborn babies and will in- Pond Street, London, clude a doctor or an advanced neonatal NW3 2QG nurse practitioner, a senior neonatal nurse and a Paramedic. They will all have under- taken specialist transport training. (Map on the back page) To contact our service: 0203 594 0888 [email protected] Tel: 0207 794 0500 (Ext 3833). www.neonatal.org.uk Direct dial number 0207 830 2733

www.royalfree.nhs.uk Information on about the Neonatal Unit Cash points aims to resolve complaints and concerns quick- and local Amenities Ground floor, Lloyds bank ly.PALS will become a focus within the trust for re- ceiving feedback from users and ensuring that the Catering/refreshments main concerns and needs of patients are taken into Coffee shop Located on the ground floor. account and are at the heart of driving forward Parking Monday to Friday 7.30am – 7.30pm changes to services. Pay and display parking areas are available near the hospital but these are frequently full. There are Saturday, Sunday & Bank holidays 8.30am – 7.00pm also 'voucher parking' areas in some nearby streets. Description of Neonatal Unit To park in these areas you must first buy a voucher Access to Religious Support The neonatal unit has 18 cots, six of which are in- from a local shop. The trust understands "spiritual care" to be a part of tensive care cots. The unit serves the local popula-

the care offered by all members of staff to patients tion and also takes emergency referrals from Lon- and their relatives and friends. Members of the chap- By rail/underground don and South East England. The neonatal unit laincy - spiritual care team are here to help meet provides care for pre-term and newborn babies re- Heath (Silverlink). When coming out of some of the spiritual and religious needs of patients, quiring medical support. Babies who have condi- the station, cross the road and turn left and turn staff and visitors. tions requiring surgery are transferred to specialist right at the first corner. The hospital is directly in We are available for everyone, whether or not they units at Great Ormond Street Hospital. front of you on the left side of the road. profess a particular religion or regard themselves as tube station on the Northern Line is "religious". Many people value the opportunity to talk slightly uphill for around 150 metres. If you come up with someone about what is happening to them and Visiting for siblings and others Pond Street (from South End Green) you must also how they feel about the changes they are facing. Parents 24 hr visiting walk uphill for around 75 metres. 10.00 - 19.45

By bus Siblings and other visitors can visit only if accompa- Access to interpreters nied by either parent (maximum 2 people per cot) 46– Kensal Rise, Queens Park Station, Warwick The interpreting service exists for patients who speak Avenue Station, Maida Vale, St John's Wood Sta- little or no English and who require language support. If the mother is unwell, another close relative can tion, Swiss Cottage Station, Hampstead Station, The interpreting service co-ordinator is based in the visit only after written consent has been obtained South End Green (for Royal Free), Kentish Town, Patient Advice and Liaison (PALS) office and is part by the nurses. King's Cross Station of PALS, which is located on the ground floor of the main RFH building, next to the in-patient pharmacy. No visitors during the Nursing Handover (7.45-8.15) 168 South End Green, Pond Street (for Royal The service uses external agencies to provide ses- or the Medical Ward round (unless invited to). Free) sional interpreters. Interpreters have to be booked in Belsize Park Station, Haverstock Hill, Chalk Farm advance. Interpreters are not employed by the trust. Station, Camden Town Station, Eversholt Street, Facilities & Accommodation for parents Euston Station 2 Rooms available on unit for parents, depends on Midwifery care available for mum demand. No costs associated with rooms 268 Finchley Road, Swiss Cottage, Belsize Park. Available depending on status of beds Telephone access – payphone on unit Royal Free Hospital, Hampstead Station, Mobile telephones not allowed Whitestone Pond, Golders Green. Catering/refreshments:tea and coffee facilities Availability of PALS/Patient’s Advocacy Service Laundry facilities for babies clothing C11 Archway Station, Parliament Hill Fields Gos- The PALS team comprises Roz De Silva, Sebastien No cooking facilities pel Oak, South End Green, Pond Street (for Royal Pumfrey, Nicky Horton and Chithra Atta. It is part of Siblings cannot stay overnight Free), Belsize Park Station, Swiss Cottage Station, the directorate of service development. PALS is a Finchley Road Station, West Hampstead, Crickle- 'one stop shop' offering advice, information and help wood Station, North Cricklewood, Brent Cross to patients and their families who experience prob- lems using or accessing the trust's services. PALS