Your

Societyin focus

AGM Make your vote count 2019 see inside for details Customers

4.19m 31,569 visits to customer reviews .co.uk in branch 1.4m 2,662 interactions handled Skipton Link by Skipton Direct appointments 166,029 10,400 web chats to help social media messages 94% our customers from customers net customer satisfaction 9 15,609 branches customer meetings refurbished with a Skipton Financial Adviser (Independent third party survey of 2,400 customers January - December 2018)

Savings

7.7% 85,948 73,874 growth in new Lifetime ISA more savings savings balances accounts opened customers than 2017 179,444 108,090 new savings new online accounts opened accounts

2 Vote in branch or by post Our year Mortgages in review

17,765 Colleagues more mortgage customers than 2017 Listed for the 5th year 10.0% running in the Sunday growth in Group Times 100 Best Companies mortgage balances to Work For survey 5,516 Platinum mortgages for Investors in People first time buyers Platinum Standard 92% of our colleagues are proud to work for Skipton 91% of our colleagues believe we make a real difference to our communities Community

£235,300 165 donated to community charities and groups helped by £158,440 community groups Grassroots Giving raised for charity by colleagues 100% 95% and customers of our branches of our waste have a Dementia is recycled Friend colleague

To vote online visit skipton.co.uk/agm 3 Highlights of the year

I’m delighted that in 2018 we achieved a significant milestone and reached one million members. Every member is important to us and so is their vote, so I hope you’ll take the opportunity to use yours at our AGM and let us know your views.

We’ve been helping people save for the Providing great service is as important as future and secure their own homes since ever and I’m pleased that we’ve increased 1853 and I’m pleased to say 2018 was our net customer satisfaction score to 94% another strong year for Skipton Building and that our service has been recognised Society. We saw decent growth in both our with the awards we’ve won. We also know mortgage and savings balances. Maintaining that our people make a real difference that strong performance is one of the and we’re delighted to be included in The reasons we’ve been able to consistently Sunday Times Top 100 Companies to Work provide long-term good value for our For list for the fifth year running. Here are members, which is especially important in some of my other highlights of 2018. this low interest rate environment. In 2018 the average savings rate we paid was 0.59% higher than the rest of market David Cutter average for banks and building societies.* Group Chief Executive

This graph shows how our average savings rate compared to the rest of market average for UK banks and building societies between January 2013 and December 2018*. 3.00%

2.50%

2.00%

1.50%

1.00%

Average Savings Rate 0.50% SKIPTON REST OF MARKET

0.00% 2013 2014 2015 2016 2017 2018

* Source: CACI’s Current Account & Savings Database. The products compared include a mix 4 of fixedVote andin branch variable or byrates post which change from time to time. Lifetime ISA Highlights Our Cash Lifetime ISA (LISA) continues to go from strength to strength and we were proud to win of the year Best New Improved Product at the UK Customer Experience Awards 2018. A LISA can give eligible first time buyers a much-needed financial boost when it comes to saving for a deposit and we now have over 130,000 LISA customers. “If it wasn’t for the Lifetime ISA we probably wouldn’t have saved the deposit as quickly and wouldn’t be in our house now.” Hannah, Lifetime ISA and mortgage customer

Flexible appointments for busy lives Our Skipton Link video appointment service has been live for over a year now and was used by over 2,600 customers in 2018. Skipton Link was introduced to give customers more flexibility over how they can talk to us, so they can have a conversation about their mortgage “Much more convenient needs or their savings and investment plans having the meeting from from the comfort of their own home. our house after I’ve got They can also use the Skipton Link service home from work.” at all our branches. Skipton Link customer

An award-winning year We’re always committed to making things better for our customers and last year it was UK Customer Experience Awards great to be recognised for our efforts.

“It’s always exciting to receive awards, but being recognised for customer experience makes me feel particularly proud. The variety of awards demonstrates the extent of the work we’re doing AWARDS across the Society. We aim to do our best for 2018 customers in all areas, however they choose WINNER to interact with us.” Best National Claire Davey, Director of Direct Distribution, Skipton Building Society

To vote online visit skipton.co.uk/agm 5 Improvements for our customers

We’re constantly looking for ways to improve our products and services and many of them are inspired by you. Last year, we invested in a variety of initiatives and we’ll be doing more of the same this year too.

Passing on the benefits Helping people secure homes In August last year, the Bank of In summer 2018, we introduced Shared announced it was increasing the base Ownership mortgages, which offer a more rate from 0.50% to 0.75%. Unlike many affordable way for some people to get on banks and building societies we passed the property ladder. The scheme allows on the increase in full to all our on sale customers to buy a share in a house variable savings accounts. We also and pay rent on the rest to a housing made sure all our other variable savings association, with the option of owning products offered a minimum rate of a larger share or even owning it outright 0.60% per annum. themselves in the future.

In 2018, we introduced a range of mortgages that allow customers to borrow up to 95% of the value of a property, meaning they only need a 5% deposit, which could help them get on the property ladder sooner.

6 Vote in branch or by post Becoming Dementia Friendly We’re really pleased that the work we’ve done to support people with dementia has been recognised at the Financial Service Forum Awards 2018. We won the ‘Customer Service Award’ for our entry ‘Becoming Dementia Friendly’, and also received a judges’ ‘Special Award for Customer Insight’. The awards follow on from our partnership with the Creating a Society Alzheimer’s Society and Alzheimer Scotland, which where no one’s left out started in 2016, and the work we’ve done since Accessibility across all our channels then to become a dementia-friendly organisation. is important. We’re proud to be Our colleagues are providing practical support to the first building society in the customers, and many are attending sessions that UK to work with AccessAble, give them a better understanding of the issues an organisation that provides faced by people living with dementia. Now, every accessibility guides for thousands single one of our branches has at least one official of venues across the UK – now ‘Dementia Friend’. including all of our branches. Using facts and photographs, “They understand what it’s all AccessAble tells you everything you need to know to plan a visit about and how tough it is.” to one of our branches, from how Customer, Bury branch easy it is to park, to how wide the entrance doors are. There’s a link to the guides from our branch finder on our website. AccessAble has also helped us identify areas for improvement across our branches and we’re putting Registered charity Registered charity plans in place to address them. number 296645 number SC022315

To vote online visit skipton.co.uk/agm 7 Your vote matters

Voting at our AGM is the perfect opportunity to help shape the future of Skipton Building Society – and you don’t have to be there in person ‒ you can vote online, in branch and by post too. But if you do decide to attend, you’ll get the chance to quiz our Board of Directors about the things that matter to you most about Skipton.

What can I vote on? Every year, members are invited to vote “I always vote at every AGM. on our Board of Directors and some key Skipton’s mutual ethos is one resolutions. This year the resolutions of the reasons I’ve stayed with include appointing our new external them for so long and voting is an auditors, the Remuneration Policy and important part of that. It’s the this year’s Remuneration Report. There’s chance to be involved and express a full list of the resolutions and Directors my opinion.” up for election and re-election on the Elizabeth, back page of this booklet. Skipton customer since 1950

Resolutions

1 To receive the Annual Report & Accounts We propose an Ordinary Resolution every year to receive the Annual Report & Accounts.

2 To appoint Ernst & Young LLP as auditors An update in EU legislation about the maximum time a firm could act as auditors meant that our current auditors, KPMG LLP, would step down following the audit of our 2020 Annual Report & Accounts. However, to coincide with the planned change of our current audit partner, KPMG LLP will resign as our auditor at this AGM. Following a thorough tendering and selection process, we’ve selected Ernst & Young LLP as our external auditors for the year ending 31 December 2019, subject to your approval at the AGM. You can find out more about the selection process in the Audit Committee Report within the Annual Report & Accounts.

3 To approve the Directors’ Remuneration Report The Directors’ Remuneration Report is summarised in the Summary Financial Statement. As in previous years, we’re proposing an Ordinary Resolution to approve the Directors’ Remuneration Report for the financial year ended 31 December 2018.

8 Vote in branch or by post “I chose to open an account with Skipton because I was saving for my first home. It’s great to have a voice as a member and I’ll use my vote this year.” Josh, Skipton customer since 2017

Our Board All of our Board members have been selected for their skills and experience as well as their commitment to the Society. They all share Skipton’s values and are focused on delivering the best service for our customers and the sustainable growth of the business. Their knowledge of different organisational cultures and practical experience in financial services and other industries, means they all make an important contribution. None of our Directors have a personal business relationship with the building society or any of its subsidiaries or have close links to any business which might have.

If you’d like to know more about being a member of a mutual, our Board and the AGM, visit skipton.co.uk/agm.

4 To approve the Directors’ Remuneration Policy The Directors’ Remuneration Policy is summarised as a section of the Directors’ Remuneration Report in the Summary Financial Statement. Although there haven’t been any changes to the Policy, we’re proposing an Ordinary Resolution to approve it, which we’re required to do every three years. Any changes to the Policy have to be approved by a separate vote. The vote on resolutions 3 and 4 will be treated as advisory only and the Directors’ entitlement to remuneration isn’t conditional on this resolution being passed. You can read both the full Directors’ Remuneration Report and Directors’ Remuneration Policy at skipton.co.uk/financialresults or you can request a copy from: The Secretary, Skipton Building Society, The Bailey, Skipton, North BD23 1DN or by calling 0345 850 1733.

To vote online visit skipton.co.uk/agm 9 Meet your Board

Your vote really does make a difference – a Director will only be elected or re-elected if the majority of voting members vote in their favour. You can see the skills and experience each Director brings to the Board in the following pages.

Directors for election

Heather Jackson A member of the Nominations, Remuneration and Risk Committees. “I have huge respect for Skipton, which plays such a large part in helping people shape better financial futures for themselves. I think organisations that really focus on their customers’ needs both short-term and future, are the ones that succeed in the long term. I have worked in large corporations and small start-ups and a common thread for making a positive difference is that they all focus on doing the right thing for their customers. Even though technology and large change projects help drive innovation, the key ingredients are always customers and people – ensuring customers, colleagues and members are at the centre of everything.” Heather was appointed to the Board in October due to her strong IT, operational performance and digital background. The Board considers these skills important as the Society invests further in its IT and Digital platforms. She’s currently a Non-Executive Director of Ikano Bank AB, JD Sports & Fashion plc and Ditto AI Ltd and also the Managing Director of her own consultancy business. Until recently she was a Non-Executive Director of Tandem Bank. Heather also has 25 years’ experience in senior roles at HBOS/ Lloyds plc, Capital One, Boots the Chemist, Asda and Burton Group plc.

AGM vote online 2019 visit skipton.co.uk/agm

10 Vote in branch or by post Directors for re-election

Andrew Bottomley Distribution and Financial Services Director and a member of the Executive Committee and the Non-Executive Remuneration Committee. “I have worked in financial services for many years and it is important to me to work for an organisation that cares for both its customers and colleagues. I thrive on a challenge and an action-orientated environment where the team has strong values that won’t be compromised. I’ve dealt with many cultures and segments of the financial services industry and I’m keen to help people develop and grow. I also have wide experience in conduct risk and change management and ensure there’s a rigorous customer focus. I’m pragmatic and bring energy and a clear set of values to work every day.” Andrew has more than 30 years’ experience in building societies and banking particularly in leading customer service and sales teams in financial services. He leads the development of our Financial Advice proposition which we want to make more accessible to more customers, as well as the Society’s branch network and contact centre. He has previously served as Mortgage and Bancassurance Director at Lloyds Bank, held various senior roles at the Halifax, encompassing branches, mortgages and head office positions, and was Chairman of Halifax Sharedealing. He joined the Board in 2016.

Amanda Burton A member of the Audit, Nominations and Remuneration Committees and a Non-Executive Director of Connells Limited. “I’m a strong believer in continuous improvement and making sure everything starts with the customer’s perception of value. I was attracted to Skipton because it has a strong culture in customer focus and uses continuous improvement methodology to ensure that the customer proposition is delivered effectively and efficiently. I have a strong operational and legal background in a number of diverse industries and enjoy learning about new sectors and the challenges they face.” As a qualified solicitor coupled with her experience as Chief Operating Officer in a major legal firm, Amanda is able to support Board discussions on legal matters whilst also offering invaluable insight on operational performance and customer issues. She joined the Board in 2016, bringing more than 15 years’ Non-Executive Director experience. Until 2014 she held the role of Global Chief Operating Officer of Clifford Chance LLP and was previously General Counsel at Meyer International and Ratners Group. Her other directorships are Senior Independent Director and Chair of Remuneration Committee of HSS Hire Group plc and Non-Executive Director and Chair of Remuneration Committee (Countryside Properties plc). Amanda is also Chair of Battersea Dogs’ and Cats’ Home. She was previously Senior Independent Director and Chair of the Remuneration Committee of Monitise plc and Galliford Try plc.

Vote by post ‒ return your completed In person ‒ you’ll find voting form in the enclosed pre-paid envelope more details on the or hand it in at any of our branches. back page of this booklet.

To vote online visit skipton.co.uk/agm 11 Directors for re-election

Richard Coates A member of the Audit, Nominations and Risk Committees. “Living in the Skipton area and having previously been part of the Group, I welcomed the opportunity to join the Board. The Society stays true to its mutual ethos and has its members at the centre of its thinking. I aim to bring my experience of strong corporate governance to the Board to support the Society’s ongoing financial strength and growth strategy.” Richard will take over as Chairman of the Board Audit Committee after the AGM. He’s a very experienced financial services auditor and Chairman of Audit and Risk Committees. Richard brings vital finance and corporate governance insight to the Board which the Board views as essential to its long-term success. A chartered accountant, Richard was a senior partner at KPMG before joining the Skipton Group in 2003 as Managing Director of Baseline Capital Limited, which he retired from in 2008. Since then, he has held Non-Executive Director roles at Northern Rock (until 2010) and The Co-operative Bank (until 2016), where he chaired the Audit Committees and was also a member of their Risk Committees. He is also a Non-Executive Director of TPT Retirement Solutions.

Denise Cockrem A member of the Audit and Nominations Committees. “Customer service is really important to me. Skipton’s reputation for this and its investment in the people who deliver it were strong drivers in attracting me to join. I enjoy being part of an organisation that really makes a difference to its customers and colleagues. I have experience in financial services in a variety of finance roles as well as being part of customer-centric and growing businesses.” Denise is a practicing Finance Director with considerable experience of leading banking and insurance businesses and brings current practical experience of finance and control matters to the Board and Board Audit Committee. She joined the Board in 2015, with more than 20 years’ experience in financial services from roles at Barclays, RBS, Direct Line and RSA Insurance. She’s currently also the Group Chief Financial Officer at Ecclesiastical Insurance Group, which is wholly owned by a charitable trust. Denise is also an independent Trustee of MacIntyre Academies Trust, which supports children with learning disabilities. She has a passion for delivering excellent customer service and developing people.

Ian Cornelius Commercial Director, member of the Executive, Retail Credit, Asset & Liability and Non-Executive Remuneration Committees and Chairman of the Skipton International Limited Board. “I am proud to be a Director of an organisation that has a strong set of values and genuinely seeks to put customers at the heart of everything we do. Skipton Building Society has successfully focused on helping people to save for life ahead and have a home of their own since 1853. My role is to support and enable colleagues to build on this great legacy by constantly seeking to improve the products and services we offer to ensure that we meet the needs of both current and future members.” Ian has extensive experience in financial services customer management and marketing and has developed the Society’s customer proposition. He successfully oversees its implementation with the development of products and services designed to support our customers. Ian has been a Board member since 2012. He previously held senior positions at Homeloan Management Limited, Virgin Money, Bradford & , Capital One and Boots. He is also a Non-Executive Director of Incommunities Group Ltd and Governor and Trustee of Giggleswick School.

12 Vote in branch or by post David Cutter Group Chief Executive, Chairman of the Executive and Retail Credit Committees and member of the Asset & Liability and Non-Executive Remuneration Committees. “I’ve been with Skipton for 25 years and I still enjoy learning something new every day and seeing the culture of continual improvement we’ve developed over the years. Skipton is a trusted business that aspires to consistently provide excellent service and build strong relationships with its customers. It’s important to me that I can lead a team to build a trusted, values-driven Society, which inspires its people. My ambition for the business is for Skipton to thrive and be a beacon for our customers in a confusing financial world.” David has a wealth of experience of the Society having been its chief executive for the last ten years. The Board believes he is the right person to continue to lead the Society and its team in delivering value to members, whilst continuing to develop its financial strength. He’s had roles in many areas of our business, including periods as Operations Director, Group Corporate Development Director and Head of Internal Audit. He joined the Board in 2000. He is a qualified chartered accountant, Trustee of The Craven Educational Trust and a former Chairman of the Building Societies Association.

Robert East Chairman of the Board, Nominations and Non-Executive Remuneration Committees. “In 1976, I joined a branch of Barclays in South East , first as the office junior and then as a cashier. Since then, I have worked in many varied roles in financial services, seeing some of the best and some of the worst practices. This time has taught me that well-led and motivated people will give great service to, and do the right thing for their customers. I really believe in this. I joined Skipton because I saw a business with the same ambition and one where I could use my experience to help it deliver that ambition both now and in the future. “I feel proud to chair Skipton Building Society because of its history, values, the importance it has for our members and the dedication of our people. Our focus for the changing times ahead will be to help more people secure homes, save for their life ahead and support their long-term financial well-being.” Robert joined the Board in 2011, bringing more than 40 years’ experience in, and understanding of, retail and commercial banking in the UK and internationally. He brings in-depth knowledge of financial services, risk management and leadership, helping develop the Society’s strategy and ensuring it remains financially strong. During his 32 years at Barclays Bank he was Chief Risk Officer of Absa South Africa amongst other roles. He’s also had other leadership roles in retail and commercial banking, and took leadership of Cattles Limited’s restructuring from 2009 and became its Chief Executive in 2010 until completion of its wind down in 2016. He’s a Director of Welcome Financial Services Limited and a Non-Executive Director of Hampshire Trust plc.

To vote online visit skipton.co.uk/agm 13 Directors for re-election

Denis Hall Chairman of the Risk Committee and a member of the Audit and Nominations Committees. “I love Skipton’s principle that puts members first and services their needs without pressure. What excites me is being a part of a team that makes things happen and delivers with excellence. I also have the unique opportunity to serve on the boards of three other financial institutions in different geographies, which keeps me up to date with current issues, so I can contribute to the Society by being able to weigh up different approaches to common challenges.” Denis has worked in senior leadership risk roles and brings a wide knowledge of risk management, regulation and financial services enabling him to chair the Board Risk Committee and provide support, advice and challenge to the Executive on risk management issues. He started his career with Barclays Bank in 1974. He worked for Citibank for 16 years, mainly in Germany and Belgium, where he held various positions including Head of Risk. From 2001 to 2007 he was Chief Risk Officer at Deutsche Bank in their retail bank in Europe and from 2007 was Global Head of Risk for GE Capital Consumer Bank until December 2016. Denis is also a Director and sits on the Audit and Risk Committee of Switzerland’s Cembra Money Bank, and is a Director and member of the Risk Committee and the Audit Committee of Moneta Bank in the Czech Republic, and is on the Supervisory Board of Hyundai Capital Bank Europe based in Germany.

Mark Lund Deputy Chairman of the Board and a member of the Audit, Nominations and Remuneration Committees. “I joined the Society’s Board in 2016 following a number of years as a Non-Executive Director with Skipton’s financial advice business. I’ve got to know the broader business of the Society well and, importantly, what it stands for – especially in terms of putting customers at the heart of everything we do. My personal goal remains to play my part in ensuring that we really understand our customers’ needs and provide them with the most appropriate solutions from a business that continues to be in robust financial health.”

Mark’s experience at senior leadership level in financial advice and investment management enables him to provide relevant and current insight which is particularly important as the Society develops its financial advice proposition. He has more than 30 years’ experience in commercial and financial services. His previous roles have included CEO of St James’s Place plc, CEO of Virgin Direct and Director of Henderson Investors plc. In 2012, he was appointed by the Cabinet Office to Chair the Employee Benefit Trust of the mutual company MyCSP Ltd where he also sits on the Board as acting Chairman. Mark is also Vice Chairman at GB Snowsports, a Non-Executive Director of Coutts & Co and Chairman of Equiniti Financial Services Limited.

14 Vote in branch or by post Bobby Ndawula Group Finance Director, Chairman of Asset & Liability Committee, member of the Executive, Retail Credit, Model Governance and Non-Executive Remuneration Committees. “Being part of a values-led organisation that has its members at the heart of everything it does is important to me and keeps me highly motivated. I enjoy leading teams that look to embrace change and continuously improve the financial strength of the Society for the long-term benefit of our members. My ambition for the business is for it to grow sustainably, so we can continue to help more people achieve their financial goals.” Bobby is an experienced finance professional and leads the Society’s finance, treasury and strategy planning functions, amongst other areas, which are essential to the success of the Society. A chartered accountant, he previously held a number of senior positions in Group Finance and Financial Risk. With over 20 years’ experience in IT, finance and risk, he is responsible for ensuring that the Society’s accounting and finance practices are of the highest standard. Bobby has been a member of the Board since 2015. He’s also a Trustee of Yorkshire Cancer Research.

Helen Stevenson Chairman of the Remuneration Committee and a member of the Risk and Nominations Committees. “I believe the mutual model serves financial services particularly well. Skipton is well placed to continue to strengthen both its excellent customer service and financial stability and I am delighted to serve on its Board. I am interested in encouraging the Board to maintain a powerful connection between members and our business and to evolve our strategy so that it continues to thrive in a changing marketplace.” Helen brings extensive marketing and digital experience from a range of industries together with strong customer focus which the Board regards as essential. She is also experienced in remuneration issues and leads Board discussions on these matters. Helen joined the Board in 2013. She spent 19 years with Mars Inc, was Group Marketing Director of Lloyds TSB from 2003 to 2006 and Chief Marketing Officer of Yell Group from 2006 to 2011. She is now Senior Independent Director on the Boards of Reach plc and Kin & Carta plc and is a member of Henley Business School Advisory Board and a Governor at Wellington College.

Retiring director Marisa Cassoni Chairman of Audit Committee and member of the Nominations Committee. A chartered accountant with more than 40 years’ experience as a financial professional, Marisa’s previous roles include Group Finance Director of John Lewis Partnership, Royal Mail Group, Britannic Assurance Group and Prudential UK Group. She has over 20 years’ experience as an executive board member, including financial services organisations, and was a member of the Accounting Standards Board 2005 to 2011 and the CBI Economics Committee 2001 to 2012. She is a Non-Executive Director of AO World plc and Enterprise Inns plc and Non-Executive Director and Chair of Remuneration Committee of Galliford Try plc. She joined the Board in 2012 and steps down at the AGM after two three-year terms.

To vote online visit skipton.co.uk/agm 15 Contributing to our communities

In 2018, we raised money, donated funds, volunteered our time and continued to £158,440 develop our plans to reduce raised for charity the impact we have on the by colleagues environment. These are just and customers a few of the ways we’re endeavouring to build a better £235,300 Society and give back to the donated to charities communities we serve. and community groups Picture from SkyDive Buzz

Charity partners ES F IL OR M We’re into the third year of our partnerships with Alzheimer’s Society and Alzheimer Scotland and the enthusiasm of our colleagues to support these causes just Raised over keeps on going. In our Miles for Memories initiative in September colleagues walked, ran, skydived, cycled and even kayaked to £79,000 raise money. across 9 days of activities

Last year, we donated £152,800 to 81 charities through the Skipton Charitable Foundation

16 Vote in branch or by post Caring for our environment

2018 initiatives

■ 95% of our waste is recycled

■ Reducing paper usage – streamlining processes, online statements

■ Operating lift share/cycle-to-work schemes

■ LED lights in head office and branches

■ Donated £2,460 to Sue Ryder Manorlands Hospice through recycling scrap metal.

2019 and beyond

Our commitment: We’ll always Grassroots Giving give back more to the planet than Since launching the scheme we take. in 2013 to celebrate our 160th We’ll make sure our contribution to anniversary, we’ve helped the environment is always greater support brighter futures for than our impact. 975 community groups, with donations totalling £487,500. Zero waste to 2018 landfill by 2022 Halve our carbon footprint by 2022

743 377 165 Eliminate single use plastics groups applied shortlisted winners from the business by 2020

You can find out more in 51,356 £82,500 our Sustainability Report voted donated at skipton.co.uk/agm.

To vote online visit skipton.co.uk/agm 17 Future focus

We’ve proved we’re good at adapting and evolving over the last 166 years, but one thing that hasn’t changed is that we always put members at the heart of everything we do. Our plans for the next few years demonstrate that.

Mortgages your way The new Skipton app Technology is changing the way people search Our new Skipton app is due to launch and apply for mortgages. So we’re looking at in the summer. It’s being developed ways we can adapt our digital services to make with the help of customer feedback sure customers have the choice to interact with and will include new features you might us however they want to. recognise from apps you already use, We’re exploring using technology even more like the ability to withdraw, transfer and to improve our service too ‒ including things pay money into your online account. like ‘robo’ advice, chatbots and finding ways to You’ll also be able to log in using your shorten the application process by using open fingerprint or facial recognition if you banking, so it will be quicker and easier for want to. customers to apply for a mortgage with us. Secure Passcode will still be available We’ll be developing these plans over the within the app, and branch account next few years. Our mortgage teams will still and mortgage customers will also be there to help and any new initiatives we be able to check their balance and introduce will be designed to work alongside transactions as well as view their our existing services. personal details and other useful information about their account.

18 Vote in branch or by post Financial advice for everyone We believe more people should have access to financial advice, so we’re making significant changes to our financial advice service. Research we undertook revealed that lots of people rule it out, because they think it’s only for the really wealthy. We want to help people understand why it could be right for them, and make it more accessible, so we can help more of our customers.

“It’s important to give people the opportunity to get the right advice for them, the way they want it.” Matthew Leach, Director of Financial Advice

Happy colleagues, happy customers We’re proud to be in the Sunday Times Top 100 companies list again. We’re also the only building society with Investors in People platinum accreditation and we want to maintain that status by being one of the best places to work. So we’re making sure we’re an inclusive Society that embraces diversity so we have a balanced workforce that’s equipped to represent the customers we serve.

Diversity and inclusion – we’re encouraging difference to be valued and increasing understanding of cultural practices “As well as other initiatives, across the Society. we will ensure that our Development – we want to keep hold of as many of approaches to resourcing, our brilliant people as possible (and attract new ones), leadership development so we offer development programmes that range from and succession planning apprenticeships to leadership training. help us to improve the gender balance amongst Flexible working – we offer flexible working wherever we the Society’s senior can, so colleagues can balance their personal lives with leadership teams.” work. Flexibility can improve productivity and create a more positive and inclusive environment, which could also benefit Lisa Davis, Chief Human our customers. Resources Officer Well-being – we’ll continue to raise awareness of mental health issues and provide support through the 70 colleagues who are trained as mental health first aiders.

To vote online visit skipton.co.uk/agm 19 Notice of Annual General Meeting 2019 This year’s Annual General Meeting (AGM) of Skipton Building Society will be held at the Skipton Building Society Principal Office, The Bailey, Skipton, North Yorkshire BD23 1AP on Monday 29 April 2019 at 6.30pm for the following purposes:

Ordinary Resolutions 1. To receive the Annual Report & Accounts 2. To appoint Ernst & Young LLP as auditors 3. To approve the Directors’ Remuneration Report (other than the section headed ‘Directors’ Remuneration Policy’) for the year ended 31 December 2018 4. To approve the Directors’ Remuneration Policy (as contained in the Directors’ Remuneration Report for the year ended 31 December 2018)

Elections of Directors 5.1 To elect Heather Louise Jackson Join us for our AGM 5.2 To re-elect Andrew Paul Bottomley 5.3 To re-elect Amanda Jane Burton 5.4 To re-elect John Richard Coates ■ Skipton Building Society, 5.5 To re-elect Denise Patricia Cockrem The Bailey, Skipton, 5.6 To re-elect Ian Michael Cornelius North Yorkshire BD23 1AP 5.7 To re-elect David John Cutter ■ Free parking is available on site. 5.8 To re-elect Robert David East ■ Nearest railway station: Skipton. 5.9 To re-elect Denis Arthur Hall There’s a taxi rank at the station or 5.10 To re-elect Mark Joseph Lund it takes about 20 minutes to walk. 5.11 To re-elect Robert Samuel Duncan ■ Mugenyi Ndawula You’ll find a map on the enclosed form but for more detailed 5.12 To re-elect Helen Claire Stevenson directions, please visit Notes that form part of this Notice of AGM skipton.co.uk/thebailey can be found on the enclosed voting form. or call 0345 850 1733. By order of the Board If you can’t make it, follow us for live updates on: @skiptonbs /skiptonbs John Gibson, Secretary 1 March 2019

We can provide documents in large print, Braille, audio cassette or CD if you need them. Please speak to a member of our team on 0345 850 1733 to find out more. Skipton Building Society is a member of the Building Societies Association. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 153706, for accepting deposits, advising on and arranging mortgages and providing Restricted financial advice. Principal 20Office,Vote The in branchBailey, Skipton, or by Northpost Yorkshire BD23 1DN.Stock Code: 150_313408_07/02/19_P3