DOCSLIB.ORG

Advances in Transportation Agency Knowledge Management

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Advances in Transportation Agency Knowledge Management SCAN TEAM REPORT NCHRP Project 20-68A, Scan 12-04 Advances In Transportation Agency Knowledge Management Supported by the National Cooperative Highway Research Program The information contained in this report was prepared as part of NCHRP Project 20-68A U.S. Domestic Scan, National Cooperative Highway Research Program. SPECIAL NOTE: This report IS NOT an official publication of the National Cooperative Highway Research Program, Transportation Research Board, National Research Council, or The National Academies. ADVANCES IN TRANSPORTATION AGENCY KNOWLEDGE MANAGEMENT 1 2 Acknowledgments The work described in this document was conducted as part of NCHRP Project 20-68A, the U.S. Domestic Scan program. This program was requested by the American Association of State Highway and Transportation Officials (AASHTO), with funding provided through the National Cooperative Highway Research Program (NCHRP). The NCHRP is supported by annual voluntary contributions from the state departments of transportation. Additional support for selected scans is provided by the U.S. Federal Highway Administration and other agencies. The purpose of each scan and of Project 20-68A as a whole is to accelerate beneficial innovation by facilitating information sharing and technology exchange among the states and other transportation agencies, and identifying actionable items of common interest. Experience has shown that personal contact with new ideas and their application is a particularly valuable means for such sharing and exchange. A scan entails peer-to-peer discussions between practitioners who have implemented new practices and others who are able to disseminate knowledge of these new practices and their possible benefits to a broad audience of other users. Each scan addresses a single technical topic selected by AASHTO and the NCHRP 20-68A Project Panel. Further information on the NCHRP 20-68A U.S. Domestic Scan program is available at http://144.171.11.40/cmsfeed/TRBNetProjectDisplay.asp?ProjectID=1570. This report was prepared by the scan team for Scan 12-04, Advances in Transportation Agency Knowledge Management, whose members are listed below. Scan planning and logistics are managed by Arora and Associates, P.C.; Harry Capers is the Principal Investigator. NCHRP Project 20-68A is guided by a technical project panel and managed by Andrew C. Lemer, Ph.D., NCHRP Senior Program Officer. John S. Halikowski, AASHTO Chair, Arizona DOT Becky Burk, Maryland State Highway Administration Lori Dabling, Utah DOT Arthur “Turo” Dexter, USDOT Federal Transit Administration Anne Ellis, Arizona DOT Maureen L. Hammer, Virginia DOT Carin Michel, FHWA Office of Technical Services Leni Oman, Washington State DOT Lee Wilkinson, Iowa DOT Frances D. Harrison, Spy Pond Partners, LLC, Subject Matter Expert ADVANCES IN TRANSPORTATION AGENCY KNOWLEDGE MANAGEMENT Disclaimer The information in this document was taken directly from the submission of the authors. The opinions and conclusions expressed or implied are those of the scan team and are not necessarily those of the Transportation Research Board, the National Research Council, or the program sponsors. This document has not been edited by the Transportation Research Board. REQUESTED BY THE American Association of State Highway and Transportation Officials PREPARED BY SCAN MANAGEMENT Scan 12-04 Advances In Transportation Agency Knowledge Management REQUESTED BY THE American Association of State Highway and Transportation Officials PREPARED BY John S. Halikowski, Maureen L. Hammer, AASHTO Chair, Arizona DOT Virginia DOT Becky Burk, Carin Michel Maryland State Highway Administration FHWA Office of Technical Service Lori Dabling, Leni Oman Utah DOT Washington State DOT Arthur “Turo” Dexter Lee Wilkinson USDOT Federal Transit Administration Iowa DOT Anne Ellis, Frances D. Harrison, Arizona DOT Spy Pond Partners, LLC, Subject Matter Expert SCAN MANAGEMENT Arora and Associates, P.C. Lawrenceville, NJ May 2014 The information contained in this report was prepared as part of NCHRP Project 20-68A U.S. Domestic Scan, National Cooperative Highway Research Program. SPECIAL NOTE: This report IS NOT an official publication of the National Cooperative Highway Research Program, Transportation Research Board, National Research Council, or The National Academies. ADVANCES IN TRANSPORTATION AGENCY KNOWLEDGE MANAGEMENT 5 TABLE OF CONTENTS Table of Contents Abbreviations and Acronyms ................................................................................IV Executive Summary ............................................................................................. ES-1 1.0 Introduction .................................................................................................. 1-1 Background......................................................................................................................... 1-1 Scan Purpose and Scope .................................................................................................... 1-1 Scan Team .......................................................................................................................... 1-1 Scan Approach and Participants ....................................................................................... 1-2 Report Organization .......................................................................................................... 1-3 2.0 Scan Findings and Observations ...............................................................2-1 General Findings ................................................................................................................ 2-1 Definition and Evolution of KM ................................................................................... 2-1 Context for KM .............................................................................................................. 2-2 Value of KM ................................................................................................................... 2-5 KM Implementation Strategies ......................................................................................... 2-5 The KM Maturity Ladder ............................................................................................. 2-5 Connecting KM to Business Outcomes and Measuring Success ................................ 2-7 Changing the Culture ................................................................................................... 2-8 Locating and Resourcing KM ......................................................................................2-11 KM Sustainability ....................................................................................................... 2-13 KM Practices .................................................................................................................... 2-13 Communities of Practice ............................................................................................. 2-15 Information Sharing and Collaboration ..................................................................... 2-16 Learning and Development ........................................................................................ 2-17 Workforce Planning .................................................................................................... 2-20 Capturing and Applying Knowledge .......................................................................... 2-20 Documenting and Improving Business Processes ..................................................... 2-24 Improving Access to Information ............................................................................... 2-24 ADVANCES IN TRANSPORTATION AGENCY KNOWLEDGE MANAGEMENT I TABLE OF CONTENTS 3.0 KM Implementation Strategies for State DOTs .......................................3-1 Leadership .......................................................................................................................... 3-1 Human Resources and Intellectual Capital Management............................................... 3-1 Recognition for Collaboration and Information Sharing ................................................. 3-1 Fostering Networks and Communities of Practice .......................................................... 3-2 Knowledge Capture and Application ................................................................................ 3-2 Information Management and Dissemination ................................................................. 3-3 4.0 Dissemination Strategies and Actions ......................................................4-1 Strategies to Foster KM Implementation ......................................................................... 4-1 Increase Understanding of KM Across the DOT Community .................................... 4-1 Develop Tools and Resources to Support KM Implementation in DOTs ................... 4-1 Actions to Foster KM Implementation ............................................................................. 4-2 Conference Presentations ............................................................................................. 4-2 Webinars ........................................................................................................................ 4-3 Articles ........................................................................................................................... 4-3 Videos ............................................................................................................................. 4-3
Load more

Recommended publications
  • Ts 124 623 V9.3.0 (2011-10)
    ETSI TS 124 623 V9.3.0 (2011-10) Technical Specification Digital cellular telecommunications system (Phase 2+); Universal Mobile Telecommunications System (UMTS); LTE; Extensible Markup Language (XML) Configuration Access Protocol (XCAP) over the Ut interface for Manipulating Supplementary Services (3GPP TS 24.623 version 9.3.0 Release 9) 3GPP TS 24.623 version 9.3.0 Release 9 1 ETSI TS 124 623 V9.3.0 (2011-10) Reference RTS/TSGC-0124623v930 Keywords GSM,LTE,UMTS ETSI 650 Route des Lucioles F-06921 Sophia Antipolis Cedex - FRANCE Tel.: +33 4 92 94 42 00 Fax: +33 4 93 65 47 16 Siret N° 348 623 562 00017 - NAF 742 C Association à but non lucratif enregistrée à la Sous-Préfecture de Grasse (06) N° 7803/88 Important notice Individual copies of the present document can be downloaded from: http://www.etsi.org The present document may be made available in more than one electronic version or in print. In any case of existing or perceived difference in contents between such versions, the reference version is the Portable Document Format (PDF). In case of dispute, the reference shall be the printing on ETSI printers of the PDF version kept on a specific network drive within ETSI Secretariat. Users of the present document should be aware that the document may be subject to revision or change of status. Information on the current status of this and other ETSI documents is available at http://portal.etsi.org/tb/status/status.asp If you find errors in the present document, please send your comment to one of the following services: http://portal.etsi.org/chaircor/ETSI_support.asp Copyright Notification No part may be reproduced except as authorized by written permission.
    [Show full text]
  • Knowledge Extraction for Hybrid Question Answering
    KNOWLEDGEEXTRACTIONFORHYBRID QUESTIONANSWERING Von der Fakultät für Mathematik und Informatik der Universität Leipzig angenommene DISSERTATION zur Erlangung des akademischen Grades Doctor rerum naturalium (Dr. rer. nat.) im Fachgebiet Informatik vorgelegt von Ricardo Usbeck, M.Sc. geboren am 01.04.1988 in Halle (Saale), Deutschland Die Annahme der Dissertation wurde empfohlen von: 1. Professor Dr. Klaus-Peter Fähnrich (Leipzig) 2. Professor Dr. Philipp Cimiano (Bielefeld) Die Verleihung des akademischen Grades erfolgt mit Bestehen der Verteidigung am 17. Mai 2017 mit dem Gesamtprädikat magna cum laude. Leipzig, den 17. Mai 2017 bibliographic data title: Knowledge Extraction for Hybrid Question Answering author: Ricardo Usbeck statistical information: 10 chapters, 169 pages, 28 figures, 32 tables, 8 listings, 5 algorithms, 178 literature references, 1 appendix part supervisors: Prof. Dr.-Ing. habil. Klaus-Peter Fähnrich Dr. Axel-Cyrille Ngonga Ngomo institution: Leipzig University, Faculty for Mathematics and Computer Science time frame: January 2013 - March 2016 ABSTRACT Over the last decades, several billion Web pages have been made available on the Web. The growing amount of Web data provides the world’s largest collection of knowledge.1 Most of this full-text data like blogs, news or encyclopaedic informa- tion is textual in nature. However, the increasing amount of structured respectively semantic data2 available on the Web fosters new search paradigms. These novel paradigms ease the development of natural language interfaces which enable end- users to easily access and benefit from large amounts of data without the need to understand the underlying structures or algorithms. Building a natural language Question Answering (QA) system over heteroge- neous, Web-based knowledge sources requires various building blocks.
    [Show full text]
  • Knowledge Management in the Legal Profession October 22-23, 2014 ~ SUNY Global Center ~ State University of New York ~ New York, NY
    Ark Group’s 10th Annual Knowledge Management in the Legal Profession October 22-23, 2014 ~ SUNY Global Center ~ State University of New York ~ New York, NY So what have we learned in the last 10 years (since Ark began hosting its annual KM conference)? Were the expectations unreasonable? Did we act on what we said our Featuring Key Contributions From: priorities would be? Have we delivered KM, or have we redefined it? Larry Prusak, Researcher, Consultant (was Founder/ Clearly, KM has not been left behind or subsumed into other support functions. Executive Director of the Institute for Knowledge Management - IKM) However, KM must continue to evolve in step with changing working practices and behaviors in order to meet and exceed changing expectations of lawyers and their Joshua Fireman, Founder & President, clients–rather than constantly seek innovation for the sole purpose of redefining the Fireman & Company future of the function itself. Ron Friedmann, Fireman & Company The convergence of technology and economics has triggered new market demands, Jeffrey S. Rovner, Managing Director for Information, providing the legal industry with unprecedented opportunities to reshape how lawyers O'Melveny & Myers LLP engage with clients and each other. Adam Bendell, SVP, Strategic Development, FTI Consulting What is the role of Knowledge in client development? Can KM bridge the gap between Peter Krakaur, Business Advisor & Principal, PK Consulting Marketing and Sales by translating “know-how” into products or services that can be commercialized for client development—refining the “knowledge advantage” in ways Julia Randell-Khan, Head of International Client Development, Freshfields Bruckhaus Deringer LLP (UK) that differentiate the firm from the competition? What is the role of Knowledge in professional development? Can we stretch the Meredith L.
    [Show full text]
  • Best Free Portal Software
    Best free portal software Find and compare Portal software. Free, interactive tool to quickly narrow your choices and contact multiple vendors. Free, interactive tool to quickly narrow your choices and contact multiple vendors. Find the best Knowledge Management Software for your business. Build an entire Knowledge Management intranet, extranet or portal, without any. Bitrix24 % free intranet portal software. Cloud and open source (PHP) with mobile apps for iOS and Android. 35+ free collaboration tools. The software is free but it is backed by a reputable U.S.-based company that offers In-Portal offers the best from commercial and open source software worlds. Reviewing 30 of the best portal software applications. you compare the list of tools and vendors that provide portal software solutions. Free Portal Software. Find the best portal software for your business. Read user reviews of leading systems. Free comparisons, demos and price quotes. They are looking at free solutions. The help desk software for IT. Free. Looked into Joomla and owncloud, they look really good, but . Metadot Portal Server, ?iid= open source portal. Download Liferay Portal for free. The world's leading open source portal. Liferay has many good ideas but none of them are thought through and the . SEA Tecnologia is a Brazilian company specialized in Free/OpenSource Software. 21 of the Best Free Web Content Management Systems A web content management system (WCMS) is software designed to simplify the have compiled its own portal page, providing a screenshot of the software in action. Unlike many portal and intranet platforms, Jive can be used with a full range of It also has best-in-class smart device support including individual native As a result, Jive likes to point out that other enterprise software.
    [Show full text]
  • Key Agreed Principles to Strengthen Corporate Governance for U.S
    KEY AGREED PRINCIPLES to Strengthen Corporate Governance for U.S. Publicly Traded Companies Published by: National Association of Corporate Directors® Key Agreed Principles to Strengthen Corporate Governance for U.S. Publicly Traded Companies © Copyright 2009 National Association of Corporate Directors Two Lafayette Centre 1133 21st Street NW, Suite 700 Washington, DC 20036 (202) 775-0509 www.nacdonline.org Download a copy of the Key Agreed Principles at www.nacdonline.org/keyprinciples Permission is hereby granted to download, store in machine readable form, and print these Principles provided that NACD is cited as follows: “Reprinted with the permission of the National Association of Corporate Directors. Copyright National Association of Corporate Directors, 2009. Reference: Key Agreed Principles to Strengthen Corporate Governance for U.S. Publicly Traded Companies.” All other rights are reserved. Director of Research, Peter R. Gleason Chief Knowledge Officer, Alexandra R. Lajoux Research Manager, Kurt L. Groeninger Associate Editor, Suzanne L. Meyer Design by O2 Collaborative Inc ISBN 978-0-943176-43-7 CONTENts Introduction 2 From the National Association of Corporate Directors 3 From The Business Roundtable 4 The Key Agreed Principles 5 Principle I: Board Responsibility for Governance 7 Principle II: Corporate Governance Transparency 8 Principle III: Director Competency & Commitment 9 Principle IV: Board Accountability & Objectivity 10 Principle V: Independent Board Leadership 11 Principle VI: Integrity, Ethics & Responsibility 12 Principle VII: Attention to Information, Agenda & Strategy 13 Principle VIII: Protection Against Board Entrenchment 15 Principle IX: Shareholder Input in Director Selection 16 Principle X: Shareholder Communications 17 OVER THE past DECADE, a host of detailed corporate governance best practice recommendations have arisen from a variety of organizations representing the views of shareholders, management, and directors.
    [Show full text]
  • The Demise of Knowledge Management Executive Leadership: an Empirical Study of Leading Companies That Have Changed Their Knowledge Management Strategies?∗
    Management Studies, Sept.-Oct. 2016, Vol. 4, No. 5, 227-236 doi: 10.17265/2328-2185/2016.05.005 D DAVID PUBLISHING The Demise of Knowledge Management Executive Leadership: An Empirical Study of Leading Companies That Have Changed Their Knowledge Management Strategies?∗ Harold Dennis Harlow Wingate University, Wingate, USA Knowledge management is increasingly under attack to show returns on investments and profitable business outcomes. While many companies retain their executive leadership as chief knowledge officers (CKOs) and vice presidents of knowledge management, the trend toward appointing CKOs that developed in the late 1990’s has been reversed at many companies and a new trend is to assign the strategic functions of knowledge management to the chief information officer (CIO). This new strategic approach has many ramifications that determine if the firm will be able to meet not only short-term objectives but firm mission strategic outcomes as well. This paper researches over 100 knowledge management executives respondents in a broad cross-section of medium and large US industries and organizations to question why the shift is occurring and what the strategic basis is for this shift? The results of this study clearly show that there are pros and cons to make this strategic shift and that many firms are doing so with little actual factual knowledge of the strategic effects on performance or intellectual capital formation. This paper and empirical firm performance and patent research is designed to give that top manager (CEO) the appropriate information to make rational decisions based on facts when considering eliminating or consolidation of CKO into the CIO function.
    [Show full text]
  • Knowledge Management, CKO, and CKM: the Keys to Competitive Advantage
    THE MANCHESTER REVIEW • DOUBLE ISSUE 2001 • VOLUME 6 • NUMBERS 2 AND 3 Knowledge Management, CKO, and CKM: The Keys to Competitive Advantage By John M. Leitch and Philip W.Rosen To compete well in the emerging economy, it is imperative exchanged ideas about their most effective tech- that firms improve the effectiveness of their knowledge niques in a collaborative learning experiment. processes. Knowledge management, the chief knowledge The result: a 24 percent drop in their overall officer, and the certified knowledge manager are the tools mortality rate for coronary bypass surgery, or 74 with which to improve these processes. fewer deaths than predicted. This story highlights the use of several knowledge Knowledge Management Saves Lives! management concepts: knowledge sharing, trust, and The following story appears in Working Knowledge the use of best practices to achieve the ultimate return by Tom Davenport and Larry Prusak: on investment—saving lives. In addition, the use of knowledge management initiatives increased the sur- geons’ market share by giving them a competitive In 1996, teams of leading heart surgeons from advantage over surgeons with a higher mortality rate. five New England medical centers observed one Knowledge management initiatives can bring that another’s operating-room practices and competitive advantage to your organization. John M. Leitch is a program manager for Syracuse Research Corporation. He is currently providing leadership, systems engi- neering, and knowledge management (KM) expertise to the U.S. government. Prior to that, he spent 13 years as an Army officer in the infantry, armor, and military intelligence fields. Some of his Army KM experience includes duties at the Army’s National Training Center facilitating small-group learning, duties as a Jumpmaster in the 82nd Airborne Division sharing critical airborne knowledge, and various intelligence assignments responsible for getting the right information to the right people at the right time to save lives.
    [Show full text]
  • Official Conference Magazine 2018 Conference App
    18 #ESPC Sponsored by OFFICIAL CONFERENCE MAGAZINE 2018 CONFERENCE APP As a 2018 delegate you now have exclusive access to the European SharePoint, Office 365 & Azure Conference App from Whova, helping you get the very best out of your conference experience, including; • Build your personal agenda, take notes and rate sessions • Say hello through private, in-app messaging (opt-in basis) • Check the community board for social activities, conversations and networking • Keep up to date with event information updates You can also download presentations, share images, follow #ESPC18 on Twitter and much more. And should you be offline, no worries, it’s always accessible. Download the free official Whova app now, just search for European SharePoint, Office 365 & Azure Conference MEET THE VELKOMMEN! ESPC TEAM Welcome to Copenhagen, Denmark - home to the world’s happiest nation! This year we return to Northern Europe’s cosiest capital to host the 2018 European SharePoint, Office 365 & Azure Conference. From the winding streets of the beautiful old town and grand royal palaces to the city’s cutting-edge buildings and attractions, Copenhagen is the perfect blend of old world and new. Tracy O’Connell Aoife Ní Ghoill The ESPC18 team are honoured and delighted to welcome all attendees, speakers and sponsors. This special week brings together the community, from Europe and beyond, including some of the world’s greatest SharePoint, Office 365 & Azure experts, as we look to learn, connect and be inspired by the possibilities. Our mission – to empower you and the community to professional success. Pamela Miskell Kevin Monahan With 9 expert full-day tutorials, 6 visionary Keynotes and 120+ thought-provoking sessions, you’re sure to find that ESPC18 has something for everyone.
    [Show full text]
  • D 5.2.2 Semantic Annotation 2
    SEMANTIC ANNOTATION 2 MARCH 2017 DELIVERABLE Project Acronym: SDI4Apps Grant Agreement number: 621129 Project Full Title: Uptake of Open Geographic Information Through Innovative Services Based on Linked Data D5.2.2 SEMANTIC ANNOTATION 2 Revision no. 03 Authors: Otakar Čerba (University of West Bohemia) Project co-funded by the European Commission within the ICT Policy Support Programme Dissemination Level P Public X C Confidential, only for members of the consortium and the Commission Services D5.2.2 Semantic Annotation 2 REVISION HISTORY Revision Date Author Organisation Description 01 07/03/2016 Otakar Čerba UWB Initial draft 02 29/03/2016 Martin Tuchyna, SAZP/CCSS Internal review Karel Charvát 03 30/03/2016 Otakar Čerba UWB Final version Statement of originality: This deliverable contains original unpublished work except where clearly indicated otherwise. Acknowledgement of previously published material and of the work of others has been made through appropriate citation, quotation or both. Disclaimer: Views expressed in this document are those of the individuals, partners or the consortium and do not represent the opinion of the Community. Page 3 of 15 © SDI4Apps Consortium 2017 D5.2.2 Semantic Annotation 2 TABLE OF CONTENTS Revision History ................................................................................................................. 3 Table of Contents .............................................................................................................. 4 List of Figures ..................................................................................................................
    [Show full text]
  • Applications of Smart Points of Interest
    Applications of Smart Points Of Interest Otakar Čerba University of West Bohemia, Plzeň, Czech Republic Outline I About Smart Points of Interest (SPOI) I Examples of applications – map client I Future steps of SPOI development Motivation – Why did we start to develop SPOI 1. Request for open data for tourism, including promotion of services or regions → data focused on interesting places or features (points of interest) 2. Need to interconnect this data with existing data, but also non-structured information (photos, maps, text documents, records. ) → Linked Data approach 3. Demand on seamless data (without state borders) → one global dataset enabling any type of data querying (GeoSPARQL) 4. Low costs on data production and management → data from various existing resources, but published in the uniform data model and with use standards 5. Possibility of an attractive visualization (maps), integration to external application and simple editing → support by independent simple tools based on standards Smart Points of Interest (SPOI) I ~27 000 000 points published as 5* Linked Open Data I Data access I Map client (within editing) I SPARQL endpoint (results exported to JSON, CSV, RDF. ) I Web page: gis.zcu.cz/spoi I SPOI description I Links to map client and SPARQL endpoint I Data model, harmonization scheme, list of changes, metadata DOAP a VoID SPOI Populating I 49 external data resources I Global datasets – OpenStreetMap, Natural Earth, GeoNames.org I Local data from Citadel on the Move project I Local data – small regions from Italy, Belgium,
    [Show full text]
  • The Effect of Knowledge Management Systems On
    THE ARTS This PDF document was made available from www.rand.org as a public CHILD POLICY service of the RAND Corporation. CIVIL JUSTICE EDUCATION ENERGY AND ENVIRONMENT Jump down to document6 HEALTH AND HEALTH CARE INTERNATIONAL AFFAIRS NATIONAL SECURITY The RAND Corporation is a nonprofit research POPULATION AND AGING organization providing objective analysis and effective PUBLIC SAFETY solutions that address the challenges facing the public SCIENCE AND TECHNOLOGY and private sectors around the world. SUBSTANCE ABUSE TERRORISM AND HOMELAND SECURITY TRANSPORTATION AND INFRASTRUCTURE Support RAND WORKFORCE AND WORKPLACE Browse Books & Publications Make a charitable contribution For More Information Visit RAND at www.rand.org Explore Pardee RAND Graduate School View document details Limited Electronic Distribution Rights This document and trademark(s) contained herein are protected by law as indicated in a notice appearing later in this work. This electronic representation of RAND intellectual property is provided for non-commercial use only. Unauthorized posting of RAND PDFs to a non-RAND Web site is prohibited. RAND PDFs are protected under copyright law. Permission is required from RAND to reproduce, or reuse in another form, any of our research documents for commercial use. For information on reprint and linking permissions, please see RAND Permissions. This product is part of the Pardee RAND Graduate School (PRGS) dissertation series. PRGS dissertations are produced by graduate fellows of the Pardee RAND Graduate School, the world’s leading producer of Ph.D.’s in policy analysis. The dissertation has been supervised, reviewed, and approved by the graduate fellow’s faculty committee. The Effect of Knowledge Management Systems on Organizational Performance Do Soldier and Unit Counterinsurgency Knowledge and Performance Improve Following “Push” or “Adaptive-Push” Training? S.
    [Show full text]
  • Collaborative Writing with Web 2.0 Technologies: Education Students’ Perceptions
    Journal of Information Technology Education: Volume 10, 2011 Innovations in Practice Collaborative Writing with Web 2.0 Technologies: Education Students’ Perceptions Cornelia Brodahl, Said Hadjerrouit, and Nils Kristian Hansen University of Agder, Kristiansand, Norway [email protected] [email protected] [email protected] Executive Summary Web 2.0 technologies are becoming popular in teaching and learning environments. Among them several online collaborative writing tools, like wikis and blogs, have been integrated into educa- tional settings. Research has been carried out on a wide range of subjects related to wikis, while other, comparable tools like Google Docs and EtherPad remain largely unexplored in the litera- ture. This work presents a case study investigating education students’ perceptions of collabora- tive writing using Google Docs and EtherPad. Both tools provide opportunity for multiple users to work on the same document simultaneously, have a separate space for written metacommuni- cation, and are promoted by software designers to be fairly intuitive to adopt without prior train- ing. The work investigates if perceptions depend on factors such as gender, age, digital compe- tence, interest in digital tools, educational settings, and choice of writing tool, and examines if the tools are easy to use and effective in group work. This paper focuses on quantitative results of survey questionnaires. Further qualitative analysis will be presented in a later paper. The theoretical framework is drawn from two learning theories, the social-constructivist learning theory and the community of practice, and their relationships to collaborative tools. Related re- search literature is characterized by a number of issues: positive elements of use, advantages of using Web 2.0 technologies, critical issues regarding the pedagogical value of Web 2.0, and the role of the teacher in using these technologies.
    [Show full text]