Global VoIP By routing your international voice calls over your global data network, you can talk for longer, for less.

What is Global VoIP? Benefits

Telstra’s Global VoIP solutions connect your One of the world’s largest voice networks Telstra solution with the With this service, you’ll have access to one PSTN so you can make international off- of the world’s largest voice networks, with net calls to any fixed and , connectivity to more than 200 countries or modem via Telstra’s nearest global VoIP and territories. Telstra’s network offers gateway. Your call or conference centres redundant paths to multiple destinations, can service your customers via our Global which ensures continuity of service in the VoIP inbound offerings, including our rare event of a cable outage. The sheer Global VoIP International Toll-Free (ITF) size of our network also provides you with Inbound and Direct-Inward-Dialling (DID) genuine flexibility and scalable . inbound services. This can help your organisation to simplify your international Low cost voice communications . It’s easy to deploy Leverage the advantage of our large and administer, and can also help you to international voice networks and our improve productivity and manage costs competitive rates for inbound and more efficiently. outbound international calls to save money on your call centre, helpline, telemarketing How it works? and general international voice calls.

Telstra’s Global VoIP service is available Simple administration for all global with either our IP Virtual Private Network telephone calls (VPN) or our Global Direct (GID) With a single rate table for international service. Global VoIP can be rolled out calls, you no longer have to track changes gradually to ease your transition to VoIP and in rates for each country of call origin can be deployed without any data network or termination. Your IT managers will be downtime. able to save time, improve productivity and budget more accurately. All your If you already have a Telstra Wide Area international call costs can be logged onto Network (WAN), you can signicantly one bill and can be accessed through a increase your return on this investment secure online portal. You can also view, sort by using the same network to carry and download historical bill statements international voice calls as well as data. and call details (with category options) for easy reconciliation. Add value with our range of 24/7 customer service and technical complementary services support • Telstra Collaboration with Cisco Access technical support around the clock. • IP Virtual Private Network (VPN) We have 24x7 Proactive Monitoring of all • SIP Connect voice platform systems to ensure we attend to faults in lead time where required, if any. Features Continuity Inbound international call routing We offer assurance in supplying disaster – ITF and DID recovery across primary and backup Offers you a choice of inbound ITF in 28 infrastructure. DIDs/calls/data can be re- countries or DID in 16 countries, and direct routed instantly in emergencies to keep PSTN interconnections. your business running.

Outbound international call routing A choice of options to suit your Offers you a choice to make VoIP outbound business and existing infrastructure international call to any fixed or mobile number in 240 destinations across Option 1 - Global VoIP VPN Outbound the globe. Services Enables you to make international calls Call rates by usage over Telstra’s IPVPN and terminate at any Reduces billing complexity and provides xed or mobile phone, fax or modem in the you with rates for a high level of voice PSTN via Telstra’s nearest global VoIP off- quality and reliable call completion. net gateway.

Built-in resiliency and secured dual Option 2 - Global VoIP Internet Direct (GID) Session Border Controller nodes Outbound Services Highly resilient global IP based platform Allows you to make international calls over with defined service level target and dual Telstra’s GID service and terminate at any interconnect links ensures redundancy, xed or mobile phone, fax or modem in the gives you confidence in the service PSTN. reliability and continuity. Option 3 - Global VoIP ITF Inbound Services Support for voice, fax and modem calls Uses International Toll-Free services in Enables you to continue to communicate 28 countries worldwide to aggregate your in the way that best meets your business calls, convert and deliver them to your call needs. centre via Telstra’s IPVPN.

Online reports on usage and call details Option 4 - Global VoIP DID Inbound Makes it easy for you to view, manage and Services understand bills. Offers you local DID numbers in 16 countries for receiving incoming calls or terminating domestic toll-free number calls. Telstra’s global VoIP network will then deliver these incoming calls to your referred call answer point(s) via our IPVPN.

Contact your Telstra account representative for more details.

Australia International telstra.com.au telstra.com/international/EnterpriseVoice [email protected]

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