FAQ's 1. About Hathway Cable Internet 3. Other Faqs 2. Cable

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Internet Technology FAQ's

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Cable Modem Technology

1. What is cable modem?

2. Can I use my current modem with Hathway?

3. How does a cable modem connect to a computer?

4. What is an Ethernet card?

5. Why do I need an Ethernet card? 6. Do I still need my phone line to use a cable modem from Hathway?

7. Is Hathway a WEBTV?

8. Do I need to have a TV or a Computer to use Hathway?

9. Will a cable modem affect my television reception?

10. Will the cable modem work with the existing software?

11. Do I have to remove/disconnect my telephone modem?

12. Can I watch TV and use Hathway (surf the web) at the same time?

13. Are cable modems easy to set up and use?

14. Where do I get a cable modem?

15. Will I have trouble having two modems connected to my PC if I decide to maintain my dial-up modem as a backup?

16. Can I still use my phone modem when my cable modem is connected?

What is cable modem?

A cable modem is an external device that connects to your computer to provide high-speed data access via cable TV networks. Instead of getting an Internet connection through your telephone wire, you get a connection through your cable network (the same place your cable TV Connection comes from). It has two connections; one to the TV cable wire and the other to a computer. A Cable Modem sends and receives data to and from the Internet by using the existing coaxial cable network. The modem translates cable signals the same way a telephone modem translates signals from a telephone line. Cable modems translate radio frequency (RF) signals to and from the cable plant into Internet Protocol (IP), the communications protocol spoken by all computers connected to the Internet.

Can I use my current modem with Hathway?

No. Cable modems are unique devices that work on the cable TV network and are not compatible with traditional telephone modems.

How does a cable modem connect to a computer?

A cable modem connects to a computer through a device called an Ethernet card (Network Interface Card). This card provides connectivity between the cable and the computer and interprets the signaling from the cable modem so that your computer's software can display it correctly.

What is an Ethernet card?

An Ethernet card is a high-speed data communications port for a computer. It provides the necessary speed of data exchange between Hathway's Service and a computer. It is an internal computer card that sits in one of the available slots in a computer. Most computers do not have Ethernet cards as standard equipment.

Why do I need an Ethernet card?

Just like your dial-up modem uses a serial port to communicate with your PC, the cable modem uses an industry standard Ethernet Card to communicate with the cable modem.

Do I still need my phone line to use a cable modem from Hathway?

No, not at all. You do not need a telephone line because with Cable Modem technology, coaxial cable is used to send and receive data to and from the Internet.

Is Hathway a WEBTV? Do I need to have a TV or a Computer to use Hathway?

Hathway is not WEBTV. You will need a computer, but not a television.

Will a cable modem affect my television reception?

Cable Modems use the same wires as your cable television, however cable modems operate at a separate frequency from that of your cable television channels. By operating at a separate frequency, the cable modem does not interfere with your television reception.

Will the cable modem work with the existing software?

Yes. A Cable Modem will work with all software, so you can continue using your current software.

Do I have to remove/disconnect my telephone modem?

No, as long as you have an expansion slot for your Ethernet card, there is no need to remove your telephone modem.

Can I watch TV and use Hathway (surf the web) at the same time?

Yes. While the signals travel over the same coaxial cable, neither cable television connections nor Hathway connections are affected by simultaneous use.

Are cable modems easy to set up and use?

Well, you don't even have to worry about that. We will come to your office or home and install the cable modem for you. After we connect it up, we'll even give you a short lesson on some of the differences between cable modems and regular dial up.

Where do I get a cable modem?

Hathway will supply you the cable modem.

Will I have trouble having two modems connected to my PC if I decide to maintain my dial-up modem as a back up?

No. The cable modem is more like a network connection. It is not connected to a serial port, but to an internal network card. So, both your standard modem and the cable modem can be simultaneously connected to your computer.

Can I still use my phone modem when my cable modem is connected?

Yes. The cable modem relies on an Ethernet connection, not a phone line.

About Hathway's service

Basic Information Where is the Hathway Cable Internet service available? Hathway Cable Internet is present in eight cities across the nation. Please contact us (link to the bottom of the page) for availability of our service in your area. You can also contact us through e-mail(connect to availability link) .

If I subscribe to Hathway, do I need an Internet Service Provider also? No, you don't need any other service. Hathway is a complete Internet Service Provider. You will be able to visit any accessible Internet site in the world with Hathway. Is Hathway for Residential or Business Users? Residential and Business user requirements for Internet Access are very different. Keeping this in mind, Hathway has carefully designed separate packages as per the requirements of Residential and Business users. To know more on packages, please refer Packagessection.

Am I limited as to how much I can use my Hathway Internet connection? Our Silver Package subscribers are limited by the monthly download limits. Gold subscribers are allowed unlimited usage.

Meaning of Download: Any Data Transfer that happens between the Cable-Modem and the Internet is termed as download. So whether you are surfing (surfing also means transfer of data from the internet) or accessing emails - including Hathway email (reading mails, downloading attachments, etc.) or downloading files (music, games, reports, pdf, etc.) from a website - all account towards download.

How do I order the service? You can subscribe to Hathway by calling us at:

Mumbai (022) 5642 9999

Chennai (044) 9622 040404

Pune (020) 401 6080 / 90

Delhi (011) 618 8548 / 8741

Bangalore (080) 9622 040404

Ludhiana (0161) 312695/ 696

Nasik 0253 – 2520320/30 Hyderabad 040-9623800000