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West Japan Railway Group Integrated Report 2019 —Report on Our Value for Society—
Continuity Progress Making Our Vision into Reality West Japan Railway Group Integrated Report 2019 —Report on Our Value for Society— West Japan Railway Company Contents 2 On the publication of “JR-West Group Integrated Report 2019” 3 Values held by the JR-West Group Our Starting Point 5 The derailment accident on the Fukuchiyama Line 11 Recovering from heavy rain damage through cooperation and think-and-act initiatives 13 Business activities of JR-West Group 15 The president’s message 17 The value we seek to provide through the non-railway business —Messages from group company Presidents Strategy of 21 Steps toward our vision 21 JR-West Group Medium-Term Management Plan 2022: approach & overview Value Creation 23 Toward long-term sustainable growth for Our Vision 25 Progress on Groupwide strategies—example initiatives 27 Promoting our technology vision 29 Special Three-Way Discussion The challenge of evolving in the railway/transportation field in an era of innovation 33 Fiscal 2019 performance in priority CSR fields and fiscal 2020 plans for priority initiatives 37 Safety 47 Customer satisfaction 51 Coexistence with communities A Foundation 55 Human resources/motivation Supporting 59 Human rights Value Creation 61 Global environment 67 Risk management 71 Corporate governance 73 Special Three-Way Discussion The role of the Board of Directors in achieving sustainable growth and enhancing corporate value 77 Initiatives in each business 81 Consolidated 10-year financial summary Data 83 Financial statements 87 Recognizing and responding to risks and opportunities 88 Data related to human resources and motivation (non-consolidated) Corporate profile (as of March 31, 2019) Scope As a rule, JR-West Group (including some Company name West Japan Railway Company initiatives at the non-consolidated level). -