Institut Aminuddin Baki AUDIT REPORT Surveillance 1 (Remote Audit) Report issued at 10:17 GMT on 26-Oct-2020 0 Report issued at 06:23 GMT on 04-Oct-2017 Institut Aminuddin Baki AUDIT REPORT Client ID#: CMPY-060345 Client/Address: Institut Aminuddin Baki Kompleks Pendidikan Nilai, 71760 Bandar Enstek, Negeri Sembilan Darul Khusus, Malaysia Additional Sites: Site 1: Kementerian Pendidikan Malaysia, Sri Layang, 69000 Genting Highlands, Pahang Darul Makmur, Malaysia Site 2: Jalan Ilmu, Bandar Darul Aman, 06000 Jitra, Kedah Darul Aman, Malaysia Site 3: Kementerian Pendidikan Malaysia, KM 15,Jalan Tuaran, 88450 Kota Kinabalu, Sabah, Malaysia Site 4: Kementerian Pendidikan Malaysia, Jalan Sultan Tengah, 95030 Kuching, Sarawak, Malaysia (Site 1): Institut Aminuddin Baki Site 1: Kementerian Pendidikan Malaysia, Sri Layang, 69000, Genting Highlands, Pahang Darul Makmur, Malaysia (Site 2): Institut Aminuddin Baki Site 2: Jalan Ilmu, Bandar Darul Aman, 06000 Jitra, Kedah Darul Aman, Malaysia Audit Criteria: ISO 9001:2015 Audit Activity: Surveillance 1 (Remote Audit) Date(s) of Audit: Institut Aminuddin Baki Genting Highlands, Malaysia: 19-Oct-2020 to 20-Oct-2020 (Site 1): Institut Aminuddin Baki Genting Higlands, Malaysia: 19-Oct-2020 (Site 2): Institut Aminuddin Baki Jitra, Malaysia: 19-Oct-2020 Auditor(s) (level): Hock Yam Lim (Lead Auditor, Institut Aminuddin Baki, Genting Highlands, Malaysia) Hock Yam Lim (Lead Auditor, (Site 1): Institut Aminuddin Baki, Genting Higlands, Malaysia) This report and all its content is confidential and remains the property of Intertek. Report issued at 10:17 GMT on 26-Oct-2020 1 Institut Aminuddin Baki AUDIT REPORT Augustine Loh (Auditor, (Site 2): Institut Aminuddin Baki, Jitra, Malaysia) Steven Toh (Auditor, Institut Aminuddin Baki, Genting Highlands, Malaysia) Scope of Audit and Scope of Site: Institut Aminuddin Baki, Genting Highlands, Negeri Sembilan, Malaysia ISO 9001:2015: Certification: Provision of Training, Consultancy, Research, Assessment and Publication Services in the field of Educational Management & Leadership Exclusions from scope: Non-applicability: 7.1.5.2 Site: (Site 1): Institut Aminuddin Baki, Genting Higlands, Pahang, Malaysia ISO 9001:2015: Provision of Training, Consultancy, Research, Assessment and Publication Services in the field of Educational Management & Leadership Exclusions from scope: Non-applicability: 7.1.5.2 Site: (Site 2): Institut Aminuddin Baki, Jitra, Kedah, Malaysia ISO 9001:2015: Provision of Training, Consultancy, Research, Assessment and Publication Services in the field of Educational Management & Leadership Exclusions from scope: Non-applicability: 7.1.5.2 OVERALL RESULT: No Action Required The management system was found to be fully effective. (no nonconformities issued) EXECUTIVE SUMMARY Refer to conclusion of client's processes / functional areas audited. This report and all its content is confidential and remains the property of Intertek. Report issued at 10:17 GMT on 26-Oct-2020 2 Institut Aminuddin Baki AUDIT REPORT SWOT ANALYSIS Strengths Commitment demonstrated by senior management and staff during audit. Weaknesses None identified during audit. ST/OFI #01 Record control can be further improved to include disposition method for the Opportunities records after retention period.. Threats None identified during audit. This report and all its content is confidential and remains the property of Intertek. Report issued at 10:17 GMT on 26-Oct-2020 3 Institut Aminuddin Baki AUDIT REPORT INTERTEK MATURITY MODEL The score descriptions are generic to all management systems and cannot be customized by the auditor, thus allowing for the consistency of interpretation and standardization of audit results worldwide. The scores provided to your organisation are for benchmarking purposes only and are based on the audit team’s evaluation. Management Mature Consistent evidence of management commitment, customer and/or interested party satisfaction, knowledge/awareness of policy and objectives being demonstrated by the majority of staff. Responsibility and authority is evident and supported via data, trends and related KPI’s. Management reviews are complete and demonstrate support by the majority of personnel. Records are complete and demonstrate positive trends in improvement and lessons learned. Internal Audits Mature Internal audits are being performed at planned intervals and are based on status and importance of the Management System. Data is being collected analyzed and reviewed by senior management on a regular basis. There exists a link between the internal audit results and the overall health of the Management System. Audit teams are trained, impartial and objective in their approach. Audit reports are clear, concise and supported with applicable correction actions. Management is involved in the corrective action process ensuring timely implementation and overall effectiveness of resolution. Corrective Action Meets Intent The corrective action process meets the minimum requirements as defined by the standard. Data does exist from such sources such as customer and/or interested party complaints, internal audits, warranty analysis, defects, internal metrics and supplier performance. The process includes a review of the effectiveness of the actions taken. There is evidence of problem solving tools being used to support the process. Continuous Improvement Mature Data streams are being used as sources to drive continual improvement over time. These may include management system policy, objectives, and audit results, analysis of data, CAPA and management reviews. There is some evidence of advanced techniques being used during the improvement cycle. Economic benefits have been realized. Operational Control Mature Operational Controls are planned and developed. Planning of operational controls is consistent with all other Management processes. Objectives, process requirements, needs for appropriate additional documents and resources, verification and monitoring activities and records requirements have been determined, as appropriate. Processes and activities run consistently. Data is collected, and reviewed to verify the effectiveness of operational controls with evidence of significant improvement trends. Some evidence linking to some key business factors. Resources Outstanding Resources required for the effective maintenance and improvement of the management system have been defined and effectively deployed. Existing resources have been utilized effectively. Evidence to support this is noted in efficiency This report and all its content is confidential and remains the property of Intertek. Report issued at 10:17 GMT on 26-Oct-2020 4 Institut Aminuddin Baki AUDIT REPORT metrics, customer and/or interested party satisfaction, continual improvements, and reduced variations. Levels of competency have been defined and demonstrated effective in practice throughout the organization. Lesson learned and best practices are used regularly to determine resource requirements. Rating: 5=Benchmark | 4=Mature | 3=Meets Intent | 2=Beginning | 1=Not Evident This report and all its content is confidential and remains the property of Intertek. Report issued at 10:17 GMT on 26-Oct-2020 5 Institut Aminuddin Baki AUDIT REPORT FINDING SUMMARY Minor Major Issued during current activity 0 0 Opportunities for improvement have been identified Yes STATUS OF PREVIOUS AUDIT FINDINGS Follow-up on findings issued at previous audit: Prior assessment resulted in no non conformities. This report and all its content is confidential and remains the property of Intertek. Report issued at 10:17 GMT on 26-Oct-2020 6 Institut Aminuddin Baki AUDIT REPORT EVIDENCE SUMMARY The state of the management system is summarized below: Conclusion of Client’s Processes/Functional areas audited including KPI/Metrics Leadership and commitment Top management has demonstrated their leadership and commitment in the improvement of the QMS with the decisions and actions takan during management review conducted on 24 September 2020. Customer focus is evident an demonstrated by consistently meeting customer, applicable statutory and regulatory requirements and enhancing customer satisfaction. Nonconformity , Corrective Actions and Continual Improvement There were no nonconformty and corrective actions were raised from last external audit, there were five (5) internal customer compliant last period whic were resolved.Internal auditing carried out from 24-26 August 2020 resulted in nil NC. There were nil internal devaitions detetced. As there were no corrective actio taken so far, any future NC that required corrective action will be reviewed in the next audit.. Continued improvement actions implemented through use of risk based methodology in its operational and supportive processes. ( risk analysis & opportunity assessmnet (as in Risk Register) . Quality Policy, Quality Objectives, Monitoring & Measurement and Analysis and Evaluation Company’s quality policy was found displayed within the premise. Policy was updated and approved by top management ( Dr Hj Zainal Aalam Bin Hassan Pengah IAB, dated 01 Aug 2017). Quality objectives were established at relevant functions, levels and processes needed for QMS monitored by the respective heads of department. Objectives were measurable and monitored by PIC. Planning on how to achieve its quality objectives were found adequately determined and documented in Pelan Induk Kecemerlangan IAB ( 2017-2021). Data were collected and analysed on the perfomance of objectives, customer satisfaction