What have we done for you?

Selby District Council 2013-2014 What have we done Contents for you? 5 Big Things 04 Our impact – day-to -day 10 This is Selby District Council’s annual Things we’re particularly impact report, which covers the period proud of 14 between 1 April 2013 and 31 March 2014. More impact for your money 16 The report aims to demonstrate how we Working for you 20 have been spending your money in your What next for Selby communities in order to deliver the District Council? 22 services that matter to you.

“The last twelve months have ‘On top of our continued been a great success for Selby improvements to service delivery With on-going District Council. We’re seeing we have made considerable savings of huge investment and savings. With on-going savings of development across the district £3.956m since 2011 Selby district £3.956m since thanks to our ‘Programme for council continues to be value for Growth,’ with plans for new money for our taxpayers because 2011 Selby housing developments and also of our innovative and business-like the adoption of the Core Strategy. approach.’ District Council “This report not only reflects our continues to performance over the last Cllr Mark Crane financial year it also signifies the Leader of Selby District Council be value for culmination of our strategic June 2014 planning and how we have money. delivered on our ‘5 big things’ since 2011. I am incredibly proud of what we have achieved and the impact that has been made in these key areas. For example, we’re on track to open the brand new leisure centre next year which will help support residents across the district to stay fit and healthy. 100% We constantly strive to be better COMMITTED at what we do. We’ve continued to deliver improvements and we remain committed to seeing For more info visit our website through our plans even when this becomes tough.’ www.selby.gov.uk Another successful programme was In January 2013 we launched a new parking free over the Christmas period ‘Pitch up and play’ run in conjunctions planning surgery. The surgery aimed to encourage residents and visitors to 5 Big Things with York’s Football in the Community to support homeowners or businesses shop in the district. and Selby Youth Support. No booking wanting to make planning applications During Christmas we also produced a was required. Young people could by providing them with expert advice. recycling awareness campaign. Every just turn up and play for only £1. Over the next year as we continue to 1% increase in recycling generates The sessions were hugely popular and expand this service and we hope to be 01 aprox £10,000 for the council that we attracted over 800 young people to able to support a greater number of can then reinvest in services. The 48 different footballing events in applications so they can be dealt with campaign included social media Tadcaster, Sherburn and Selby. first time round making the process promotion, tips for the 12 recycling more efficient for both us and the days of Christmas and a recycling applicants. Christmas carol performed by the local 5 Big As part of our agenda to support the Choir Abbey Belle. It was incredibly growth of local business this year successful and we saw an additional Things we linked up with Business Support 25 tonnes of recycling over the period 02 03 Being Switched on! York and North Yorkshire to start a which was an increase of 3.7% from In these tough times we need to think programme of free business support the same period last year. Despite and act like a business in order to workshops. The sessions are designed landfill tonnage increasing this year make efficiencies and provide value for to focus on the key issues affecting recycling rates have remained broadly The Five Big Things are the key strategic areas that we money, so we need to be switched on small businesses, such as marketing, HR comparable as 42.52% of the total know matter to you, so the Council chose to focus on them and know what’s going on around us in and finance. waste collected was recycled. order to make the most of This year we have continued to try and Photo Captions: back in 2011. They help drive the strategic direction opportunities. support growth of the local economy 01 A session of ‘Pitch-up and Play’ about to of the Council and focus the work we do. Here is what we through a variety of initiatives. For get underway in Selby. example, we once again made car 02 Construction underway at the site of the have done in 2013-2014 to help achieve them. New Leisure Centre. 03 Artists impression of what the pool at the new leisure centre will look like. 04 The choir singing the Christmas 04 There will also be two pools – a training Our leisure services are delivered recycling carol. pool and a six lane 25m pool. The by Wigan Leisure and Culture Trust building and running of the new leisure (WLCT) and this year they have rolled Living Well centre will not only promote and out several different outreach We want the residents of Selby to live encourage a healthy lifestyle amongst programmes across the district. the residents of Selby district, but it well, leading happy and healthy lives. This included a weight loss and fitness will also provide local employment and After the devastating fire at the Abbey referral programme ‘Move it loose it.’ training opportunities. This includes a Leisure centre in 2012 we are now on The twelve-week programme aimed to range of apprenticeships which support track to open the brand new leisure get people fit, active and healthy and another of the Council’s goals which centre early next year. The foundations had over 150 participants. Local is to create opportunities for young have been laid and all plans have been resident Joe Lennon joined the people in the district. finalised. The new leisure centre will be Tadcaster class and said; ‘I managed a first rate community facility fit for the Until the new leisure centre is opened to loose over two stone, which had a 21st century. next year residents can use the Profiles positive effect on my general health When completed the new leisure fitness centre in the centre of Selby. and wellbeing.’ The Profiles fitness centre is temporary centre will have a health and fitness WLTC also delivered an Active Schools but it still provides 85 gym stations and centre with up to 100 stations, a class programme to 25 schools in the a separate fitness studio. and exercise studio, a refurbished District, teaching children about the synthetic football pitch, a multi-use During the year, Profiles Fitness Centre benefits of healthy eating and exercise. space for large classes, activities and membership rose from 2027 to 2593 The sessions include vegetable tasting, sports such as judo, dance sessions and which is an increase of 28% from smoothie making and games focusing children’s activities as well as a sauna last year. on exercise and oral health. and steam room.

04 Selby District Council Annual Report 2013/14 www.selby.gov.uk 05 This year also saw the approval of a equipment and picnic area. The new independent from the Council, it will

05 5 Big Things new empty homes strategy. The homes at St Joseph’s and Kirkgate will be better placed to secure funding as council will work with communities and be developed and managed by Selby well as deliver and manage affordable partner organisations and use a District Housing Trust. homes. The new trust is currently combination of encouragement, working on the housing development in Changing Places Demand for affordable housing has support and enforcement to bring Tadcaster and the Council has backed We want to change people’s also been a long-standing issue in empty properties back into use. an approach for the Trust to look at perception of the district by attracting the district and this year the Council potential affordable homes sites right visitors, businesses and new residents The New Year brought a new start for made great steps towards meeting this across the district. to the area. Tadcaster as the long-standing issue of demand. In partnership with a local the central car park was resolved. The housing trust Jephson North we were Another challenging issue the Council This year saw the approval of the 06 07 council agreed to resurface the car able to offer a range of new affordable has faced this year has been finding Council’s Core Strategy: a document park and the investment will not only homes in Selby for rent or shared suitable land to build permanent sites that acts as a blue print for business benefit residents but attract more ownership. Also the Olympia park for the Travelling community. This and housing growth up to 2027. It is visitors to the area. development, will provide 800 new community has lived in the district for also fundamental to the delivery of homes, some of which will be over 500 years and we are committed the Council’s Programme for Growth, a The council has also made significant affordable housing. Furthermore, the to supporting and meeting their needs. multi-million pound investment in jobs, progress in delivering other key adoption of the core strategy this year Unfortunately we have not yet been housing and local infrastructure. improvements in Tadcaster. This confirmed the Council’s commitment successful in securing plans for any significant boost for jobs in the district and catering. This will have brought includes, taking forward plans to build The strategy sets out the overall to finding ways of providing affordable permanent sites despite a number of and are examples of how the Council money into the local economy and it three affordable homes on St Joseph’s ambition for the scale of business and homes for the future. attempts during the year including at has been working with private shows Selby is well and truly open for Street, starting work on an innovative housing development as well as the Burn Airfield. We have a legal duty developers to facilitate new investment. business. scheme to convert the former council The need for affordable homes will also strategic policies on a wide range of to meet the recognised need for office and dental surgery on Kirkgate be addressed through our creation of topics, including delivering affordable Traveller pitches in the district and into a retail space with three flats the Selby District Housing Trust. The housing, promoting sustainable Photo Captions: remain committed to doing so. above, and developing proposals new Housing Trust is working to development, supporting vital town 05 A sketch of Olympia park development. with Tadcaster Town Council for establish itself as an independent, af- centres, ensuring access to local 06 Jim Broadbent starring as DCS Tommy Butler in a drama about the improvements to the riverside, which fordable housing provider with charita- services and facilities and protecting Great Train Robbery. will include a new play area, fitness ble status. As an organisation the important environmental assets of 07 The Tadcaster car park before resuracing Tackling the the district. work took place. 08 The Tadcaster car park after resuracing. tough stuff The adoption of the Core Strategy was As a council we are prepared to take 08 a culmination of several years of work on a challenge and we won’t shy away Having signed up to Creative England’s and as part of its development the from difficult or sensitive issues in the Film Friendly Charter, during 2013/14 document was subject to review by a district. we saw the benefits of this as several Government-appointed planning film crews visited the district. Just This year we have addressed several inspector. The aim of this was to before Christmas 2013 the TV channel challenging issues with great success. ensure that the Council’s plans fitted CBBC came to film an episode of their For example, we teamed up with the within new national planning series The Dare Devil. The BBC also County Homeless Group to try and legislation and would stand the test shot part of a two part drama based reduce homelessness across the of time. on the great Train Robbery in Balne, district. The campaign ‘No Second Plans are also going ahead for large which had an all-star cast including Night Out,’ which ensures that a rough scale development of three key sites Jim Boradbent. Then in February Selby sleeper reported in the Selby district across the district. The Olympia Park Abbey was used as the backdrop to will not spend a second night on the development at Barlby will deliver new shoot a comedy film starring the cast streets, by taking a collaborative homes, as well as retail opportunities, of Horrible Histories that told the life approach to providing help and a new school, recreational areas and of William Shakespeare. support for them. Alongside this our community facilities. The Selby Marina Housing Options service has also This is great news for the district as it plans include new homes and retail helped prevent 197 cases of not only raises the profile to millions space, whilst the Proving Ground at homelessness. of people but the film and television Sherburn in Elmet has permission to industries are an important source of create one and quarter million square income as large productions can spend feet of new business space. These up to £30,000 per day on every aspect developments will all provide a of filming, including hotels, security

06 Selby District Council Annual Report 2013/14 www.selby.gov.uk 07 09 5 Big Things

A Stronger Council This year across the CEFs over £76,000 has been granted to local projects by In order to do the best for you we the council. This has levered match need to be a strong council making the funding totalling over £185,000. There most of partnerships and making bold have been 47 individual community decisions that ensure we are working led projects ranging from supporting in the best way possible. young carers, developing a community In October our new Chief Executive, radio, conservation initiatives and Mary Weastell started. She works for helping repair community buildings Selby District Council part-time and such as village halls. the other half of the week she is an Part of being a strong council was our Assistant Chief Executive at North innovative and bold decision back Yorkshire County Council. This new in 2011 to establish ourselves as a partnership will not only save us money commissioning authority and set up but it will improve the way we work Access Selby, the delivery arm of the with the County Council to support a council. This model has continued more joined-up approach to the way to increase savings and efficiencies we deliver services. during 2013/14. This way of working This is a just part of a wide range of is still relatively new and we still have projects that we work on in partnership plenty to learn but we continue to with North Yorkshire County Council make improvements that benefit you CUSTOMER under the ‘Better Together Scheme’. demonstrated by our 99% customer SATISFACTION RATING These projects include sharing business satisfaction rating. support services and IT infrastructure, developing community hubs, 10 11 improving highways and moving registrar services. We laid the ground- work for these during 2013/14 and they will continue to develop over next year. Key to developing a stronger council In order to do the best is our commitment with partners to support voluntary and community groups. Helping them achieve their for you we need to be a local ambitions to improve lives and the environment. This is done through strong council making our 5 Community Engagement Forums. You can find out more about each the most of partnerships Community Engagement Forum at www.your-community.org.uk and making bold decisions that ensure we are working in the best

Photo Captions: way possible. 09 BOCM mural funded by the Eastern CEF. 10 A busy meeting at the Western CEF. 11 The Brotherton and Byram-Cum Sutton Village in Bloom project. 08 www.selby.gov.uk 09 14 Our Impact: Day-to-Day

Our Impact: Day-to- Day 12 13

We are very proud of the continual improvements we have made to the level of services we provide you. Every day across numerous services Selby District Council is making a positive impact on the lives of residents. Below is a time line of a typical day at Selby District Council to give you a snapshot of some of the ways we deliver excellent services that make a difference every day.

8.00am 9.00am 10.00am 11.00am 1.00pm 2.00pm Street cleaning: Calls to our customer Bins are collected: Benefit claims: Visit from our community Repairs to council property: We are responsible for street cleaning contact centre: We understand this is a really A member of the public gets in contact support officers: A member of the Council’s assets team and grounds maintenance across The morning starts with a phone call important service for everyone and to make a new benefits claim and they One of our ten community support is sent out to an emergency repair for the district including graffiti removal, enquiry from a member of the public there is nothing more frustrating than understandably want it processed as officers makes one of their regular visits a burst pipe in one of our properties. emptying litter and dog bins, quality about their council tax bill. 91% of your bin being missed. In total there soon as possible. Despite big changes to a local community centre. This year Over the last three years there has improvement work and dealing with all enquiries are dealt with at the first are 2,600,000 collections a year across from welfare reform this year our our community support officers have been a vast improvement in the repairs any complaints. We know living in a point of contact meaning issues are the district. This year there were only benefits team have improved the been working in dedicated areas so completed with 99% of emergency clean tidy area is important to you and resolved quickly for customers. Also this 366 missed bins all year meaning speed at which they process new they can be more effective and better repairs completed on time and 98% of this year we recorded a 90% year waiting times have been reduced, 99.99% of collections were completed claims and they process change of support the specific needs of that non-urgent repairs completed on time. satisfaction rate with street cleanliness, despite an increase in calls, to an as planned in 2013-2014 saving a lot circumstances quicker than the rest of particular community. Photo Captions: which is a 5% increase on last year. average of 1 minute 35 seconds. of inconvenience for you. Yorkshire and Humber. For example, this year our community 12 Staff at the Customer Contact Centre Residents can also find a wealth of officers ran some great community answering customer calls. information on our website events including soup for shelter over 13 Selby District Council employees www.selby.gov.uk collecting your bins. Christmas and a St Nicholas day 14 A member of the assets team visiting a celebration at Selby North Children’s tenant’s property. Centre for our Polish community.

10 Selby District Council Annual Report 2013/14 www.selby.gov.uk 11 7.00pm Our Impact: Day-to-Day Community Engagement Forum: A local community Engagement Forum takes place. These are public meetings at which you can raise any concern or make any comment about your local area and your local services. They have devolved budgets and help create stronger communities. This year all five forums have run community projects, like in the Southern CEF where they helped fund new equipment for a local playgroup. 8.00pm Self service: A resident goes on our website and uses our online self-service bill payment. This means residents can pay their bills from the comfort of their own home at a time that is convenient for them. Our Community Support Officer at the St. Nichola 11.00pm Day Celebrations. Out of hours response: An on call member of the Council’s assets team attends another emergency at one of our properties. 4.00pm 5.00pm We operate an out of hours emergency Democracy in Action: Enforcement Issues: line for our tenants so that there is help available for them day and night. The Executive members of the Council, Our enforcement team are sent out including the leader, Mark Crane, have to follow up on a complaint about fly a meeting. The meeting is open to tipping. This year our enforcement the public. Skateboard park users from team have successfully followed up Selby High School speak to Councillors 100% of all high risk enforcement about the importance of a safe and issues and this has included 11 accessible skateboard park in the Town. successful benefit fraud prosecutions They present a petition and submit and 15 successful fly tipping a detailed report produced by young prosecutions. FOLLOW-UP skate-borders in Selby. They are given a commitment that Selby will continue SUCCESS RATE* to have a skateboard park in the future and that the Council would want to ON HIGH RISK involve the young people in its future ENFORCEMENT ISSUES plans. Information about all public meetings can be found on our website www.selby.gov.uk Community Support Officer helping a local resident.

12 Selby District Council Annual Report 2013/14 www.selby.gov.uk 13 15 Things we are particularly proud of As a council we are always learning and striving to improve. We might Things not always get things right first time we are but we are committed to providing particularly excellent services for the residents proud of of Selby District. 16 17

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Our ‘Ready for Work’ Growing social Children give lorries a programme media presence brighter future The Ready for Work programme is In 2013-2014 the council has been School children in Selby took part in 00 about developing links with schools expanding its social media presence in a competition we ran to design new and colleges, offering a range of order to be more flexible and artwork for the Council’s recycling vans. training and work experience communicate in new ways so you get There were over 120 entries to the opportunities with the Council. It also information that you want in a form ‘Paint your Wagon’ competition, from encourages local companies to do the that is most convenient for you. We local primary schools with the entries same. This year the Council made have a Twitter account @selbydc where being judged by a panel of Selby available two full time graduate residents can ask us questions and find district councillors. The winners design placements, two paid intern out latest council information and is now displayed on our trucks. This is placements for students from local updates. We also launched two part of our commitment to engage universities over the summer, two-week Facebook pages that have been hugely with schools about key services. work experience opportunities and two successful. One page is on recycling apprenticeships. These placements not and gives information on collections Award Winning only create great development as well as handy hints and tips and the Community Build opportunities for young people but other is our ‘Lost and Hound’ page. they also benefit the Council as we gain This page aims to reunite stray dogs Our community hospital and civic new and innovative ideas. across the district with their owners or centre build won an award in July. help find them new homes. The state of the art development, a partnership between the NHS and Extended opening Selby District Council, received the hours accolade from the Local Authority When council tax support replaced Building Control Excellence Awards. council tax benefits on 1 April 2013 Photo Captions: we opened up on a Saturday in order 15 Councillors receiving their LABM award. to provide extra advice and support 16 Two of our summer interns working for the residents of Selby district. This on a project. demonstrates how we will go above CUSTOMER 17 One of our Road sweepers out on the and beyond to provide an excellent SATISFACTION RATING streets of Selby. service and be flexible for our residents. 18 Local school children painting the side of our recycling wagons. FOR STREET CLEANLINESS

14 Selby District Council Annual Report 2013/14 www.selby.gov.uk 15 Where the money TOTAL INCOME RECEIVED £millions More impact for your money came from Government grants & other contributions 24,243 We want the Council’s We received £45.8 million in income last year. Over £24.2 million, came Housing rents 12,320 from the Government and other finances to be clear Fees, charges and other income 4,340 contributions – providing specific and open. We want grants to cover spending on some Council Tax 4,381 More services such as housing benefits and also providing general grants. Income received for services 45,284 you to be confident Housing rents was another large impact Transfers from balances 529 income source, over £12.3 million, for your that your money is well and this is used to cover the running Total Income 45,813 costs of our council houses. The Council Tax that you paid (£4.3 money looked after and used to million), made up over 9% of our income. This figure does not include deliver the services that the Parish Council precepts help to improve your of £1.519m. quality of life in the Selby district. NORTH YORKSHIRE FIRE AND RESCUE AUTHORITY £62.10

PARISH COUNCILS Your Council Tax (AVERAGE) SELBY £48.84 The cost of our The average Council tax bill you paid DISTRICT Type of Services £millions last year was £1,531.85. This figure is COUNCIL services based on a band D property. We kept Housing for our tenants 5,782 £158.88 4% Last year we spent around £45.8 a small proportion of this and the rest 6% million on running our services. Other Housing Services (including housing benefits) 18,811 went to other public sector The expected reduction in central organisations delivering services Leisure, Environmental Health and Planning services 8,246 Government funding makes our work within our district. 10% to deliver savings more critical. Central Services (including council tax benefits, 1,288 A further £337k of savings were local tax collection and electoral registration) achieved during 2013/14, to give a total of £3.956m at 31 Concessionary Travel and Parking 206 NORTH YORKSHIRE March 2014. 12.5% Management and Administration (including corporate 1,976 POLICE AUTHORITY management and the cost of democracy) £204.55 NORTH YORKSHIRE Total cost of Services 36,309 COUNTY COUNCIL £1,057.48 Accounting Adjustment – Pension Adjustments, Contribution to Reserves. 6,901 67.5% Interest payable 2,603 Total cost 45,813

16 Selby District Council Annual Report 2013/14 www.selby.gov.uk 17 The £158.88 that Investing in our assets More impact for your money we got from Council In addition to income and expenditure on the day-to-day Tax was equal to just running of services we also spend money on providing new and 0.53 improved assets to ensure that we have facilities that are fit for £3.06 a week and purpose and that help us to deliver the services you need. Waste Collection & Recycling helped to pay for the 0.36 Last year we spent over £5.6 million on such assets: Recreation & Sport wide range of services we provided: Electoral Registration 0.04 & Elections 0.01 Figures shown are in £millions Emergency Planning 0.01 We paid for this investment through: General Grants 0.10 Our housing major repairs reserve 1,428 Other reserves and contributions from our revenue income 2,998 Open Spaces 0.06 Receipts from the sale of council houses and other assets 1,060 Environmental Health 0.03 Grants and contributions from other organisations 169 Food Safety 0.05 TOTAL 5,655 Pollution Reduction 0.02 Public Conveniences Council house improvements 3,437 0.08 (including our Decent Homes+ programme) Community Safety 0.17 Other land and buildings (including our new Leisure Centre) 1,654 Street Cleansing 0.02 Home improvement grants (including facilities for the disabled) 308 Building Control 0.16 Vehicles and equipment (including computer equipment and systems) 237 Supporting projects in our community Planning Development Control 0.04 (including replacement lift at Tadcaster Leisure Centre) 19 Planning Policy -0.02 Our overall ‘net worth’ TOTAL 5,655 has increased by Land Charges 0.13 around £8.7m since Other Housing -0.05 last year. This is Car Parking 0.01 And finally, what we are worth? mainly due to an Concessionary Travel 0.07 Each year we draw up a ‘Balance Sheet’ that represents how much our land and increase in the value property are worth, what we owe to others, what others owe us and how much Private Sector Housing Grants 0.06 of our Investments cash we have. At 31 March 2014 this showed: and Cash (£6.4m), Homelessness 0.10 The value of our land and property 115,679 a decrease in our net Housing Benefits Administration0.19 Our investments and cash 22,380 borrowings and Local Tax Collection 0.29 The value of our stocks 7 liabilities (£7.5m), Cost of Democracy -0.01 Money owed to us 9,545 offset by an increase Less: in the amount we owe Economic Development 0.18 Money we owe others (9,295) to others £5.9m. Corporate Management 0.43 Net borrowings and other liabilities (80,128) Internal Drainage Board Levies 3.06 Equals Our ‘Net worth’ 58,608 Grand Total

www.selby.gov.uk 19 18 Selby District Council Annual Report 2013/14 19 How we make Working for you There are 41 Selby decisions The Council uses an Executive structure District Councillors. For to enable it to make decisions quickly and efficiently. This helps us work more efficiently and ensures the Council can full details of which be more responsive to your needs. The Executive comprises the Leader of councillors represent you the Council and four others. This group has the authority to take all decisions visit www.selby.gov.uk within the budget and policy frame- Working work set by the full Council. Meanwhile the full Council, comprising all 41 for you Twenty nine councillors councillors, meets to decide the overall policies and set the budget each year. are Conservative, ten The Council ensures that the Leader and Executive act in accordance with the Budget and Policy framework Labour and two established by the Council and holds them to account for the decisions independent councillors. they take. 20 There are three committees to act as a check and balance. The Policy Review Committee contributes to the The creation of Access Selby and the The work of the development of new policy and reviews move to an executive structure has the effectiveness of what is already in meant that Selby District Council has Chairman of the place. The Scrutiny Committee looks changed a great deal in recent years. Council at decisions made and performance of Because of these changes the Council the Council. Meanwhile, the Audit asked the Local Government Boundary Becoming Chairman of the Council is Committee monitors control Commission to undertake an an honour granted each year by the procedures and risk management. independent review to reduce the size Council to one of its members. The of the Council and redraw its ward honour recognises their hard work in The Council must also operate a boundaries. As a result, from next representing their constituents, number of regulatory committees. contributing to the work of the Council year the size of the Council will reduce These are the Planning Committee and and serving the community. During from 41 to 31 District Councillors the Licensing and Appeals Committee. representing 19 wards. The new their year of office the Chairman steps arrangements will come into force at back from regular political activity, Photo Captions: chairs Council meetings and serves the the elections in May 2015. 19 2013-2014 full council. Council as a whole. The Chairman also More information about the work of 20 2013-2014 Chairman Cllr Michael Dyson takes on a wide range of ceremonial with his consort Joyce Dyson. the Council, the role of Councillors, the activities, participates at community allowances they receive, the dates, events and represents the Council times and agendas for meetings can across the wider region. The Chairman be found on our website at also fundraises for Charity. During www.selby.gov.uk 2013/14 Councillor Michael Dyson served as the Chairman of the Council and, with his mother, Mrs Joyce Dyson, as his consort, he raised £5,000 for the STAR appeal for the Stroke Rehabilitation Unit at York Hospital and the Selby Abbey Organ Restoration Fund.

20 Selby District Council Annual Report 2013/14 www.selby.gov.uk 21 21 What next for Selby District Council?

What next for Selby District Photo Captions: 21 The front of the Accesss Selby Centre Council? at Market Cross. 22 A Customer Services Officer helps a local resident.

‘I was appointed as Selby Council’s A renewed focus on customers will be to our customers. My dual role and the new Chief Executive in late 2013 with at the heart of how we move forward opportunity of working more closely me also being the Assistant Chief and working more closely with key with North Yorkshire County Council is Executive of North Yorkshire County partners and business to help deliver making a big difference to an Council. This is a new shared dual role good growth and prosperity for Selby. integrated approach to deliver to drive an innovate approach to Our plans for next year also include efficiencies and greater benefits improved services in Selby and taking forward our more outward for District. better integration through partnership focused approach and engaging with I am extremely proud of the working. local business, public, private and the achievements of the Council over the voluntary and community sector to Selby District is a great Council to be last 12 months and the continuous help communities to become more 22 part of and is an organisation which is commitment by our staff. I am also resilient and to boost our local not afraid to tackle major change with confident in the approach that we are economy. a very modern way of working. Plans taking for the future which will ensure are now well underway to strengthen We have now laid the initial ground a smarter and effective Council and our commissioning model with Access work with communities, partners and better outcomes for Selby residents Selby and our other service providers businesses in the district to look at and communities.’ to ensure we are achieving continued how we can work better together. value for money, quality services and a An example of this was a district renewed commitment and ambition to summit we held earlier this year to work together with others to tackle key bring together key leaders in the challenges and build a stronger district private and public sector to commit to for the future. working better together and to reinforce that we are well and truly We are not complacent and we know open for business. The Council has a we don’t always get it right the first unique role to act as a key facilitator in time. There is more we can do to learn the district to help bring others from others and better understand the together for mutual benefit and we needs of our diverse residents and our need to do more of this for the future. communities to ensure we improve our customers’ experience, achieve quality In 2014/15 we will also be building Mary Weastell, Chief Executive of services and also invest in the things on our partnership with North Selby District Council that matter the most for the residents Yorkshire County Council to ensure we June 2014 of Selby. are integrating our front line services, assets, as well as our systems and processes to deliver a seamless service

22 Selby District Council Annual Report 2013/14 www.selby.gov.uk 23 Civic Centre, Doncaster Road, Selby, North Yorkshire Y08 9FT 01757 705101 [email protected] www.selby.gov.uk

100% COMMITTED

For more info visit our website www.selby.gov.uk Design, artwork and production by OCM Design Ltd.