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CSR Report 2019

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CSR Report 2019 Overview Do Our Best to of the Run Business! business A 60-year Journey with You! 1.1 Introduction to the Bank 7 2.1 Stakeholder Engagement 12 2.5 Anti-Money Laundering & Combating the 44 1.2 Business Philosophy 8 2.2 The Status of Corporate 30 Financing of Terrorism 1.3 Business Performance 9 Governance 2.6 Internal Control & Audit System 45 and Achievements 2.3 Business Growth through 37 2.7 Risk Management Mechanism 50 1.4 Business Achievements 10 Collaboration 2.8 External Initiatives and Important 53 2.4 Laws & Regulations and 42 Exchanges & Communications Compliance Do Our Best to Safe Do Our Best to Care TABLE OF Guard Customers! For Our Employees! A Trustworthy Partner! Create Pleasant Work Environment for Happy Life! 3.1 Promote Financial Inclusion with 56 4.1 Employment Situation 70 Complete Business Channels 4.2 Salary and Benefits 72 CONTENTS 3.2 Diverse and innovative financial 57 4.3 Talent Cultivation and 75 products & services Career Development 3.3 Customer Rights Protection 61 4.4 Harmonious Labor Relations 77 3.4 Improve Customer Service Quality & 65 4.5 Occupational Health & Safety 79 Maintain Customer Relationships Do Our Best to Do Our Best to Care Appreciate Blessings! for the Community! Guard our homeland! Extend Positive Influence in Society! 5.1 Management of Energy Conservation 81 6.1 Academic Education 95 6.7 Organize and Encourage Employees 101 and Carbon Reduction 6.2 Arts & Humanities 96 around Taiwan to Participate in the Blood Donation Campaign and the 2nd ‘Care with 5.2 Resource Recycling & Reuse 84 6.3 Charity & Care 96 Heart and Pass LOVE on-Help with My 5.3 Green Purchasing and Supply 87 6.4 Sports Development 97 Blood’ activity Chain Management 6.5 Community Activities 98 6.8 Appendix 102 5.4 Promote ‘Paperlessness’ 87 6.6 ‘Reward Program to Facilitate 98 5.5 Credit Policy 90 Branch’s Engagement in Corporate Social Responsibility Activity’ Report Information GRI 102-45 102-48 102-49 102-50 102-52 102-53 102-54 102-55 102-56 About This Report Contact Us This report has been formulated by Taichung Commercial Bank Co., Ltd. (hereinafter Contact Unit Taichung Bank-Business Development Department-Planning Division referred as ‘Taichung Bank ’ or ‘the Bank’ ) by following the core items of GRI Tel:(04)222-36021#5375 Standards set by Global Reporting Initiative (GRI) as well as ‘Corporate Social E-mail:[email protected] Responsibility Best Practice Principles for TWSE / GTSM Listed Companies ’, in Taichung Bank Social Responsibility Public Benefit Site: which all financial data is calculated in NT Dollar and all financial statements are https://www.tcbbank.com.tw/CSR/E_05.html created by following International Financial Reporting Standards. The Report shall be placed on Taichung Bank ’s website for download to demonstrate the Bank ’s efforts in fulfilling corporate social responsibility. Time of the Report Taichung Bank Corporate Social Responsibility Report was first published in June 2015. The report published in 2020 is the sixth issuance and the issuance shall be continued on a yearly basis in the future. Scope and Boundary of the Report The report depicts Taichung Bank ’s performance and achievements in relation to various issues of sustainable development in 2019 (1st January 2019 to 31st December 2019) without the inclusion of subsidiaries ’ related activities except in consolidated financial statements. Its disclosure focuses on the scope in Taiwan area, which does not differ significantly from the previous report. Assurance of the Report Taichung Bank entrusted British Standards Institution (BSI) to conduct verification on this report according to GRI Standards and AccountAbility's AA1000 Series of Standards for Type 1- moderate level assurance. The verification results showed that the report complies with the core items disclosed in GRI Standards and the principles of significance, inclusion, responsiveness and impact based on AA1000 Accountability Principles (2018). Please refer to the Appendix for the BSI ‘Independent Assurance Opinion Statement ’. 3 Message from the Chairman GRI 102-14 102-15 The COVID-19 pandemic was spreading all over the world while this report was attention to sustainable operations while seeking financial performance. Taichung being formulated. The Bank activated epidemic prevention reactionpreparedness Bank was awarded the ‘Golden Security Award for Member Institute with Excellent plan during Chinese New Year Festival and promptly responded to government ’ s Performance’ in 2019 by Joint Credit Information Center for 5 the consecutive relief programs to help companies and individuals affected by the coronavirus go year, ‘Excellence Award for New Southbound Countries related Loan Growth ’by through the hardship caused by the pandemic. Furthermore, another event worth Overseas Credit Guarantee Fund, ‘Corporate Sustainability Awards-Bronze Award’ noticing is that the ‘Principles for Responsible Banking ’ (PRB) formulated by ‘United by Taiwan Institute for Sustainable Energy, ‘Excellent Sustainable Practice Award’ Nations Environment Finance Initiative (UNEP FI) ’ , and 30 banks from around the at the BSI International Sustainability Standards Management Conference and world was officially publicized in New York on 22nd September 2019 during the UN received ‘A-’ credit rating from Fitch Ratings Taiwan Company, et aletc etc. General Assembly. It is noticeable that the first principle of PRB expressly stated that the banking industry is required to integrate the UN ’s Sustainable Development In terms of environmental sustainability, as a member of the global village, we Goals (SDGs) and The Paris Agreement into their business development strategies have been active in resolving environmental issues through our core business, and critical decision making, which conveyed an expectation that the banking by managing energy conservation, carbon reduction and resource recycling, industry should play the role of a bellwether to influence other enterprises to pay extending to the implementation of green financing, green purchasing and supply attention to social and environmental sustainability. These global events all manifest chain management. In recent years, we have increased our support for the the importance of corporate social responsibility. Therefore, with the formulation development of green industries by providing diverse financing and loan services of this report, we disclose our concrete action in fulfilling corporate social for industries which can mitigate the greenhouse effect via energy conservation responsibility with a view to extending our influence in various sustainability issues and carbon reduction and can reduce the impact of climate change by weather and enhancing mutual prosperity with all stakeholders. shielding. In December, 2019, Taichung Bank cooperated with the Taichung City When looking back on 2019, we note that the global economy faced a lot of challenges which included the deadlock between the U.S. and China caused by the trade war, unexpected economic slowdown in China, recurrence of geopolitical tensions, political turmoil in Hong Kong, and the No-deal Brexit, etc. et al etc. Under the influence of these factors, the impetus for global trade and investment was weakened and the economic growth slackened, based on which the major economy forecast agencies in the world kept revising the global economic growth forecast downwards. Despite the disadvantages of investing in the market, Taichung Bank has still delivered outstanding performance, which deserves recognition, by upholding the management principle of ‘Profitability from Quantity Stability ’ and ‘Progress with Stability ’ . In terms of financial indicators, NT$ 4.32 billion in earnings after tax was generated, which exceeded the level of NT$ 4.008 billion in 2018. In terms of operational scale, the total assets have reached NT$ 682.7 billion and are still growing steadily. Besides, we also pay 4 Government in setting a ‘Single point of contact for specific factory registration’ to assist. to This assisted assist fir ms in being included in the government’ s management system and legally running on the site, and also provided ‘Concessional Loan for Equipment Financing’ for 20,000 factories to assist aide assist them in funding wastewater treatment, environmental protection and fire safety equipment, so as to contribute which so as to contributed to our efforts to in the direction of to environmental protection and sustainability. With respect to talent cultivation and care, the Bank believes that corporate growth and strength is based on employee enthusiasm and contribution, and thus we value our employees and regard them as a valuable asset, which is worth appreciation and investment. With a view to actively cultivating diverse talent and improving employee care, besides providing comprehensive educational training, we launched the Employee Assistance Programs (EAPs) this year to achieve the goals of ‘the company does its best’ , ‘ to provide professional care ’, ‘to make employees happy ’ , thereby promoting employee physical & mental health and supporting employees in achieving life-work balance. In addition, in order to encourage healthy leisure activities, ‘Club Management & Subsidy Directions’ was formulated to encourage employees to participate actively in club activities to attain physical and mental health and increase communication among employees. Taichung Bank Chairman 2020 will be a year filled with uncertainties and challenges in the global financial environment. Taichung Bank
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