BUSINESS MOBILE EUROPE PREMIUM

YOUR ADVANTAGES

Unlimited calls and texts within Unlimited browsing with High Speed 4G+ in Switzerland

Unlimited calls and texts within the EU plus outgoing 10 GB of data with High Speed 4G+ in the EU calls to Switzerland and incoming calls in the EU country being visited

200 minutes and 200 SMS from Switzerland to abroad (zone 1)

Costs

Monthly basic fee (without discount) CHF 70.00 Activation fee CHF 45.00/SIM card UPC price advantages 20% discount per SIM card for customers who also use other UPC Business products, such as Business Package 200 for CHF 109/month. Countries included in Business Austria, Belgium, Bulgaria, Czech Republic, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Mobile Europe Premium: Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, EU (roaming zone 1) ­Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Mobile within Switzerland and in the EU

Data volume Unlimited in Switzerland GB/month in the EU If you have reached your included data limit (with high-speed 4G+ up to a speed of 300 Mbit/s), you can con- tinue to access the Internet in Switzerland at a reduced speed (up to 128 Kbit/s). Within the EU, continued data usage is subject to a charge of CHF 0.28/MB (billing unit 1 KB). You will receive an SMS notification when 80% and 100% of the included data have been used. To be able to access the Internet as usual, you can purchase additional data options in the Admin Portal. Maximum speed 4G+ network (high-speed) with 300 Mbit/s download and 75 Mbit/s upload Billing unit for data Per KB for all data sessions Note The cited transmission speed is the optimal performance and cannot be guaranteed. The actual Internet speed depends on factors such as the topography, the network coverage, distance from the transmission mast, the signal strength, buildings etc. and can differ from the cited maximum Internet connection speed. Calls and texts in Switzerland and the EU 2

Calls and texts within Switzerland Unlimited Outgoing calls from the EU country Unlimited being visited to all Swiss networks Outgoing calls within the EU country Unlimited being visited Outgoing calls from the EU country Unlimited. The following restriction applies: Outgoing calls from an EU country being visited to Bulgaria, Croatia, being visited to other EU countries Estonia, Latvia, Lithuania and Slovenia are subject to charges (standard rate CHF 0.51/min.). (roaming zone 1) Outgoing calls from the EU country CHF 3.71/min. being visited to all other countries Text messages from the EU country Unlimited being visited to all Swiss networks Text messages from the EU country Unlimited being visited to other EU countries Incoming calls and texts in Free Switzerland and the EU Billing unit for voice services Per second Billing unit for text messages Per text message Connection set-up fee None Voicemail box To access your voicemail box from your mobile phone, dial 0041 86 followed by your mobile number. Then follow the instructions. If your mobile number is 078 xxx xx xx for example, dial 0041 86 078 xxx xx xx for access to your voicemail box. Receiving and listening to voice messages is free of charge within Switzerland and the EU.

Special tariffs within Switzerland

Toll-free numbers (0800x) Free Emergency numbers Free (112, 116xxx, 117, 118, 144, 147) Short numbers category 1 CHF 0.19/call (140, 143, 1414, 1415) Short numbers category 2 CHF 0.46/call + CHF 0.46/min. (161, 162, 163, 164, 166, 187, 1600) Swiss Toxicological Information Centre CHF 0.07/call + CHF 0.028/min. (145) Information Service for Persons with CHF 2.97/call + CHF 1.86/min. Disabilities (1145) Special numbers category 1 (0869x) CHF 0.28/min. Special numbers category 2 National fixed network price (084x, 0878x) Premium rate numbers (090x, 18xx) Premium rates apply (these numbers may be blocked by Customer Service upon request). Premium SMS Not supported Mobile ID Not supported

Special tariffs within the EU

Premium rate services Not included Toll-free numbers For calls from abroad to a toll-free number in the same country or another country, a higher rate will be charged. Calls and texts from Switzerland to other countries (international) 3

International calls 200 minutes and 200 SMS from Switzerland to international zone 1 are included. After the included units have been used up, the standard tariff applies if no international voice options have been activated. Calls to special numbers, short numbers and value-added services are excluded. Rest of the world at the standard rate. International Zone 1 (EE, WE, Plus) Andorra, Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Spain, Sweden, South Korea, Taiwan, UK, USA International Zone 2 Albania, Algeria, Argentina, Bosnia-Herzegovina, Brazil, Bulgaria, Chile, Costa Rica, Dominican Republic, Estonia, Hong Kong, Indonesia, Kosovo, Croatia, Latvia, Lithuania, Malaysia, Morocco, Macedonia, Mexico, Moldavia, Montenegro, Palestine, Philippines, Russia, Serbia, Singapore, Slovenia, South Africa, Tunisia, Turkey, Ukraine, Belarus International Zone 3 Other countries Standard rates for calls abroad Calls to zone 1: CHF 0.51/min. Calls to zone 2: CHF 0.56/min. Calls to zone 3: CHF 1.11/min. Calls to satellite zone 1: CHF 4.92/min. Calls to satellite zone 2: CHF 7.71/min. SMS to zones 1, 2 and 3: CHF 0.09/SMS Billing unit for voice services Per second Connection set-up fee None Special numbers The standard rate does not apply to calls to special numbers and premium rate numbers abroad. Where applicable, such calls will be billed at a higher rate. Toll-free numbers Calls to toll-free numbers abroad will be billed at the standard rate for calls to international numbers. A fee can be charged for toll-free numbers abroad, even if these numbers are labelled as free. Call forwarding to an international Calls forwarded to an international telephone number will be billed at the standard rate for calls to number an international number.

Voice services and mobile Internet abroad (roaming)

Standard rates for roaming The prices depend on which country you are in. If the subscription does not include a credit balance or the credit is used up, the following services will be billed at the standard rate for roaming: outgoing calls, incoming calls, SMS, mobile Internet and data usage. The standard rates for roaming are as follows: Roaming Zone 1 Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Nether- lands, Norway, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, United Kingdom Roaming Zone 2 Albania, Andorra, Bosnia-Herzegovina, Canada, Macedonia, Moldova, Montenegro, Russia, Serbia, Turkey, United States Roaming Zone 3 Other countries Connection set-up fees None Premium rate services Calls to premium rate services are not included. Toll-free numbers For calls from abroad to a toll-free number in the same country or another country, a higher rate will be charged. Satellite roaming Roaming via satellite connections, e.g. in planes or on cruise ships, will be billed at higher rates. Voicemail box Receiving voice messages abroad is free of charge. It is not necessary to deactivate the voicemail box before travelling abroad to avoid high or unplanned costs. However, costs are incurred for listening to voice messages. Listening to a voice message is considered a call to Switzerland and is billed accordingly. Billing unit for voice services Per minute Billing unit for text messages Per text message Billing unit for data Per KB 4 Standard rates for roaming zone 1 Receiving calls: included Calling within the country: included Calls to Switzerland: included Calls to other zone 1 countries: included, except to Bulgaria, Croatia, Estonia, Latvia, Lithuania and Slovenia CHF 0.51/min. Calls to all other countries: CHF 3.71/min. Calls to satellite zone 1: CHF 6.22/min. Calls to satellite zone 2: CHF 9.00/min. Receiving texts: free of charge Sending texts within roaming zone 1 and Switzerland: included Sending texts to all other countries: CHF 0.28/text message Data upload / download: CHF 0.28/MB Standard rates for roaming zone 2 Receiving calls: CHF 1.11/min. Calls within the same country: CHF 1.49/min. Calls to Switzerland: CHF 2.32/min. Calls to all other countries: CHF 3.71/min. Calls to satellite zone 1: CHF 9.28/min. Calls to satellite zone 2: CHF 12.07/min. Receiving text message: free of charge Sending text message: CHF 0.37/text message Data upload / download: CHF 9.29/MB Standard rates for roaming zone 3 Receiving calls: CHF 1.86/min Calls within the same country: CHF 2.04/min. Calls to Switzerland: CHF 4.18/min. Calls to all other countries: CHF 3.71/min. Calls to satellite zone 1: CHF 13.00/min. Calls to satellite zone 2: CHF 15.78/min. Receiving text message: free of charge Sending text message: CHF 0.46/text message Data upload / download: CHF 9.29/MB Cost control for data roaming The UPC data warning is activated by default for a cost limit of CHF 300. This limit can only be changed or deactivated if someone with corporate responsibility calls our technical support service (0800 858 575).

Contractual period

Activation The duration of the subscription shall commence on the date on which the mobile number/s is/are ported or upon receipt of the SIM card/s in the case of new mobile numbers. Cancellation Unless stated otherwise in the contract, you can cancel it in writing taking into account the minimum contract period and observing a notice period of one (1) month to the end of a month. Cancellation contact You can cancel your contract in writing. Send your cancellation by recorded delivery to the following address: UPC Switzerland LLC, P.O. Box, 8021 Zurich Changing subscription Changing from one UPC subscription to another is always free of charge. If you switch to a more expensive ­subscription during the course of a month, the monthly basic fee will be billed pro rata. If you switch to a less expensive subscription, the new subscription begins in the following month.

Miscellaneous

Wi-Fi Calling In places with a weak signal, e.g. in enclosed rooms, Wi-Fi Calling improves the reception for making mobile calls. More info: www.upc.ch/business-wifi-calling Available options Data volume for Internet access in the EU Minutes of calls from Switzerland to all countries in international zone 1 Minutes of calls and data volume in the USA Technical support (free) 0800 858 575 E-mail address for technical support [email protected] Admin portal https://mobile.upcbusiness.ch/admin

All prices are quoted exclusive of VAT. Prices and offers subject to change.

upc.ch/business | 0800 678 105