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Digital Desktop Support Solutions KnowledgeBase from KnowledgeBroker KBI Support Solutions nowledgeBroker’s Digital Desktop Support Better Help Desk Results Solutions KnowledgeBase for Help Desk For Analysts Technicians and End User self-service make IT K Improve First Call Resolution tech support faster, easier and cheaper. The KBI --25% on both sides of the support call KnowledgeBase improves call center metrics by Cut Support Desk call times cutting inbound call times and streamlining support with immediate answers to user questions. KBI’s --20% with short, step-by-step solutions Digital Desktop Support Solutions make self-service a Increase consistent answers shift-to-shift reality, not a dream. The KnowledgeBase can import For End Users into your ITSM instance. It is fully integrated to Self-Service - Call volume reduction optimize the search, reporting and ticketing features --30% or more with end user self-service of your Service Desk System. KBI’s KnowledgeBase is Resource and training tool (JITT) self-contained with no time wasting outside links to Consistently fast, easy to understand, correct answers other sources. Support Mobility Benefits Start Immediately Many of our customers are asking for support for a Leverage Your Investment range of devices as they deal with Mobility initiatives. • Add immediate value to your Service Desk System In addition to supporting all of the current Desktop • Minimize support escalations with Support Solution Applications, we also provide Support Solutions for in the system smart phones, tablets, remote connection • Reduce call volume and add tangible value to your applications, cloud-based software and much more. End User self-service portal How to make a call when the device is locked • Lower operational costs To make a call when the device is locked in BlackBerry: • Support ITIL and KCS compliance with a populated KnowledgeBase 1. Press the Power/Lock key on the top left of the device. • Provide internal teams examples for writing 2. Click Place Call . proprietary Support Solutions 3. Enter the phone number and press the Send key. Keep your Support Current! The KBI KnowledgeBase is updated quarterly through our KnowledgeBase Maintenance and Annual Update Plan (KMAP). Keep your KnowledgeBase ‘evergreen’ with new topics and new titles as they are developed. Call KnowledgeBroker. To find out more, visit our website at www.kbi.com , send an email to sales@kbi. com or give us a call at +1.626.441.0702 . We are here to help! www.kbi.com +1 626 441-0702 [email protected] Digital Desktop Support Solutions KnowledgeBase from KnowledgeBroker KBI Support Solutions KBI s Digital Desktop Support Solutions ’ KnowledgBase XP Forward MICROSOFT DESKTOP OPERATING SYSTEMS MS Windows RT Operating System MS Access 2013, 2010,2007, XP Windows 10 MS Windows Server 2003 MS Encarta Standard Edition 2004 Windows 7 MS Windows Server 2003 Active MS Excel 2016, 2013, 2010, 2007, XP Windows 8.1, 8.0 Directory MS Exchange 2010 Windows Media Center 2005 MS InfoPath 2003 Windows Server 2008 DEVICES AND DESKTOP MS InfoPath Designer 2010 Windows XP Prof, Home UTILITIES MS Money 2004 Android 4.2.2 Operating System BlackBerry 10 MS Office 2003, XP Android 5.0 Operating System Blackberry 8800 MS Office 365 Android Operating System BlackBerry Storm MS Office 365 Excel IOS 6 BlackBerry Wireless Handheld MS Office 365 Exchange iOS 9 iPhone MS Office 365 OneNote iPad Operating System iPod MS Office 365 Outlook Microsoft Windows Vista MS Windows Phone 8.1, 8.0 MS Office 365 PowerPoint MS Windows RT Operating System PALM Treo 650 MS Office 365 SharePoint MS Windows Server 2003 PDA MS Office 365 Word MS Windows Server 2003 Active MS Edge MS Office SharePoint Server 7 Directory Laptop Mobility MS OneNote 2013, 2010, 2003 MS Windows Server 2008 R QuickTime Player MS PowerPoint 2016, 2013, 2010, MS Windows Server 2008 R2 Active Windows Media Player 11 2007, 2003, XP Directory WinZip 19, 12 MS Project 2013, 2010 WiFi Network in Windows XP MS Publisher 2013, 2013, 2010, Mac OS X 10.5 (Leopard) 2007, 2003, XP Mac OS X 10.6 (Snow Leopard) EMAIL AND MESSAGING MS SharePoint 2010 Mac OS X 10.7 (Lion) Gmail MS SharePoint Designer 2007 Mac OS X 10.8 (Mountain Lion) Lotus Notes 8.5, 6.5, 6.0, 5.0 MS SharePoint Server 2013 MS Outlook 2013, 2010, 2007, 2003, XP MS SharePoint Workspace 2010 Novell GroupWise 8 MS Visio 2013, 2010, 2007, 2003 MS Windows SharePoint Services MS Word 2016, 2013, 2010, 2007, XP MS Works 7.0 MS Project 2007 040716-47 www.kbi.com +1 626 441-0702 [email protected] Digital Desktop Support Solutions KnowledgeBase from KnowledgeBroker KBI Support Solutions KBI s Digital Desktop Support Solutions ’ KnowledgBase XP Forward INTERNET BROWSER S INTERNET APPLICATIONS GRAPHICS / DESKTOP Internet Explorer 11 Adobe Connect 9 PUBLISHING Internet Explorer 10 Cisco AnyConnect Adobe Acrobat Reader XI Internet Explorer 9 Citrix GoToMeeting Adobe Acrobat Reader X Internet Explorer 8 FileZilla Adobe Acrobat Reader 9 Internet Explorer 7 Google Calendar Adobe Acrobat Reader 8 Internet Explorer 6 Google Cloud Print Adobe Acrobat Reader6 Mozilla Firefox Google Docs Adobe Acrobat XI Safari (Mac X) Google Documents Adobe Acrobat X Safari (Windows) Google Drive Adobe Acrobat 9 Google Chrome Google Presentations Adobe Acrobat 8 Google Spreadsheets Adobe Acrobat 7 Google Voice Adobe Digital Editions SECURITY Greenshot Adobe Dreamweaver CS3 AVG Internet Security 2012 LinkedIn Adobe Illustrator CS3 Kaspersky Internet Security 2013 MS FrontPage 2003 Adobe Illustrator CS2 McAfee Total Protection 2013 MS FrontPageXP Adobe Photoshop CS3 McAfee Total Protection2010 MS Lync 2010 Adobe PhotoshopCS2 Norton 360 Premier Edition MS Lync Server 2013 Digital Photos Norton Internet Security 2011Norton Skype Internet Security 2010 Skype 2016 Symantec Endpoint Protection Twitter Symantec Endpoint Protection 2013 WebEx Trend Micro Worry-Free Business Security Virus File Encryption Software Firewal 040716-47 www.kbi.com +1 626 441-0702 [email protected] Digital Desktop Support Solutions KnowledgeBase from KnowledgeBroker KBI s Legacy Digital Desktop Support Solutions ’ KBI Support Solutions DESKTOP APPLICATIONS HARDWARE AND DESKTOP Lotus SmartSuite MS Access 2000, 97, 95, Access UTILITIES Organizer MS Encarta Compaq WordPro v.9.5, WordPRO MS Excel 2000, 97, 95, Excel Dell GRAPHICS/DESKTOP PUBLISHING MS Exchange Hardware Acrobat 4 MS Mail IOMega Adobe Pagemaker MS Money Laptops Aldus PageMaker MS Office 2000, 97, 95 Modems Animation Shop MS PowerPoint 2000, 97, 95, Norton Anti-Virus AutoCAD Powerpoint Norton Commander Harvard Graphics for Windows, DOS MS Publisher2000, 98, Publisher Norton Utilities 3 Paint Shop Pro 5 MS Word 2000, 97, 95, Word PCDVD Photo Soap MS Works PCMCIA PhotoDraw2000 Schedule 7 Printers PhotoImpact 4 SoundBlaster Pro II PhotoShop 5, 4 OPERATING SYSTEMS Tape Backup Picture Publisher LINUX II Toshiba KnowledgeBase Ulead iPhoto Express MS DOS 6_22, DOS WinFax OS/2 Winfax 8 Windows 2000, 98, 95, Windows COREL APPLICATIONS Windows Millennium INTERNET APPLICATIONS Corel Address Book 8 Windows NT 4, Win NT FTP for Windows Corel Central 9 Windows95 OSR2 HTML Corel Draw NetMeeting MS FrontPage 2000, 98 Corel Draw 7 PC Anywhere 32, PC Anywhere MS Internet Explorer 5, 4, Internet Corel PerfectExpert 8 Explorer Corel Photohouse 8 BUSINESS AND PRODUCTIVITY Netscape 4, Netscape Envoy MS Project 98, Project WebSite Paradox QuickBooks 5 WS-FTP Quattro Pro 9, 8, Quattro Pro Quicken Word Perfect Office LOTUS APPLICATIONS Word Perfect Presentations MAIL AND MESSAGING AMIPro WordPerfect 9, 8, DOS Lotus Notes Approach WordPerfect Macros MS Oulook Express cc:Mail WP Envoy 8 MS Outlook 2000, 98, 97, cc:Mail 96 WP for Windows Novell GroupWise Freelance Graphics Novell Netware 4, Netware Lotus 1-2-3 for Windows, DOS 040716-47 www.kbi.com +1 626 441-0702 [email protected].
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