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newsFor patients, staff, visitors and volunteers January 2017 Page 2 Page 5 Page 13 Macmillan team enjoy Festive cheer spread across Boost for Trust’s transport award-winning month the Trust fl eet

New AMU wins Fond farewell to Frances - design accreditation for now - after 33 years

Good Hope’s Acute Medical Triage and Assessment Unit (AMU) has been presented with a Secured by Design accreditation.

Established in 1989, Secured by Design (SBD) is the offi cial UK Police fl agship initiative combining the principles of ‘designing out crime’ with physical security. When the unit was being designed, detailed thought and focus was given to crime prevention. The hospital worked with West Midlands Police and the Association of Chief Police Offi cers (ACPO) to ensure the layout of the building, along with doors, windows and locks, conformed to standards that had undergone rigorous testing for crime prevention and security. From left: Katherine Whitehouse, Frances Dearn and Rosemary Mulvany Phil Chambers, lead security management specialist at the Trust, said: “We are committed to keeping our patients, staff and visitors in a Frances Dearn has left a hole in the hearts Frances now plans to take up yoga, fi nish Known for her knitting skills and expertise safe and secure environment while of her colleagues as she enjoys a well- her kitchen that she has been working in decorating the ward at Christmas at our hospital, so any efforts we can deserved retirement after 33 years working on for two years and fulfi l her shopping time, Frances will be missed by all of her undertake to prevent a crime being for Good Hope’s Cardiac Care Unit. addiction. colleagues. committed is invaluable. Many of her colleagues joined her at her Rosemary Mulvany, ward manager, said: “This nationally recognised Frances, a ward sister, has not had a day retirement party, where she was presented “Frances has been a very valuable member accreditation adds another string to our off sick in 33 years, a record that she hopes with an iPad, Pandora charms and fl owers. of the team during her 30 plus years new developments bow and will bring to continue when she comes back to work Such is the level of Frances’ organisational at Good Hope Hospital. It’s unusual for long term benefi ts to all those involved part-time on Ward 23 in the New Year. skills – she even arranged her own someone to work on the same ward for with the services provided there.” She started on the ward in 1986 as a staff retirement buffet. their entire nursing career and testament The multi-disciplinary team of staff nurse, previously working there for three She said: “I have loved working on to Frances’ dedication to her patients and make sure that each patient is placed years during her nurse training and has not Ward 23 and never had the urge to work team. in the right care setting for their needs. worked anywhere else since. anywhere else. I will enjoy my free time “We will miss her, but are very pleased The unit has increased both assessment Her colleagues joke that she does not now I have more of it, but I’m also looking that she will be coming back to work for and short stay capacity and is helping to know her way around anywhere else, forward to coming back and doing a few us on a part-time basis. Her many skills avoid unnecessary hospital admissions. so if she goes off the ward to anywhere shifts a week. won’t be lost and hopefully she can inspire The unit was offi cially opened back in else in the hospital, they leave a trail of I’d like to say a huge thanks to everyone I another generation of nurses to never have May 2016 by HRH Princess Alexandra. breadcrumbs to lead her back to Ward 23. have worked with over the last 30 years.” a day off sick.”

For patients, staff, visitors and volunteers Find your way around the hospital page 16 2 news January 2017

New Moodle module is now available Awards and Westminster – great month for OT team

It has been a big month for an innovative palliative therapy team run by the Trust Two of the Trust’s Advanced Nurse which utilises occupational therapists to Lucy Davies and Practitioners have produced a help get patients home quicker. Rachel Wynn from the new teaching module for staff on Macmillan OT team the subject of Tracheostomy and First the Macmillan Occupational Therapy Laryngectomy care. Team were heralded as an example of best practice in a major national report Helen Lodhi and Kathryn Markham by the College of Occupational Therapists have produced an interactive teaching (COT) which saw them invited down to pack which is now available on the Westminster for the launch of the report. staff online learning platform Moodle Then the team were delighted to in response to incidents affecting the be named the winner of the global safety of patients with tracheostomy or biopharmaceutical company AbbVie’s Laryngectomy (altered airway). inaugural Sustainable Healthcare ‘Patients as The Moodle package gives the health Partners’ Award at a special ceremony at the care professional the opportunity to King’s Fund in London. learn about safety audits and national The awards recognised those who have initiatives to promote patient safety made an exceptional contribution to the and how this can be delivered in the lives of patients and contributed toward a Trust. This teaching package is available more sustainable health service. to all Trust employees. The Macmillan OT team was created in Templates for bedside care are 2013 from a partnership between the Trust available to download within the and Macmillan to provide Specialist OTs for non-malignant palliative conditions can the place of their choosing, so it’s hugely module. There is a link to the national patients with advanced malignant or non- have on the physical, functional, social and encouraging to see that the Macmillan Electronic Learning for Health website, malignant disease. The team has improved emotional wellbeing of patients and their Therapy team have helped so many which is nationally recognised, and joined up working for this patient group families. people do exactly that, as well as reduce participants are asked to complete the through the development of effective multi- “The patient and carer feedback we are unnecessary admissions to hospital. It’s great tracheostomy safety course. agency relationships to provide seamless receiving has also been very encouraging to see their work rewarded in this way.” Moodle is the Trust’s virtual learning transfer between acute hospital and and we are seeing what a positive impact environment, designed to deliver community settings. our work can have on improving palliative online courses and assessments to As a winner in this category, the team will care pathways, preventing avoidable everyone working here. When you receive a bursary of up to £3,000 to spend admissions, reducing the length of inpatient complete modules on Moodle your on conference attendance or research that stays and achieving preferred place of care easylearning training record will will benefi t patients and/or the NHS. at end of life.” automatically be updated so both you Acting Macmillan therapy team leader, Bev Ballinger, partnership quality lead and your line manager have a record of Lucy Davies, said: “I am immensely proud at Macmillan Cancer Support, added that what you have completed and when. that our work has been recognised in this the award refl ected the ‘hard work and There are now over 65 courses way. It is a great testament to the hard work dedication of the team’. She said: “We know on Moodle and last month alone and dedication of the team in helping to that across the UK, not enough people Kat Jones and Lucy Davies from the OT team there were 6,045 Moodle module reduce the impact that cancer and other at the end of their lives are able to die in with Julia Scott CEO of the COT completions, the majority of which contribute to Mandatory compliance. If you are not sure how to log onto Moodle the team have recently created Marking World Prematurity Day a ‘How to Moodle’ info graphic and you can access a computer in all of our libraries, please ask a librarian if you Several of our smallest former patients wish to use headsets. visited us to mark the recent World If you want to contact the team Prematurity Day. please email moodle.administration@ heartofengland.nhs.uk or ring them on The patients met for a reunion at the 0121 424 1213. neonatal unit at Heartlands where they were cared for, giving the units current families a chance to see the light at the end of the tunnel. GET IN TOUCH Parents and children released purple balloons into the air to commemorate Happy New Year and welcome to the all the babies like them who were born January edition of news@. We hope prematurely. The balloons signifi ed health It’s lift off on World Prematurity Day you enjoy reading about some of the and a lifetime of happiness for the babies great things going on across the Heart still fi ghting and hope and healing for care using dedicated breathing machines, very latest equipment is available for of England NHS Foundation Trust. those families whose baby sadly lost their incubators, and sophisticated monitoring the patients who need it most, with its fi ght. equipment. As the techniques in medical Newborns in Need Appeal. Maddie Tear If you have a story or an event coming There were gifts for our ‘preemies’ care advance, more and more of our and Megan Howard, a pair of grateful up which you think could be suitable parents including a beautiful beaded babies survive and enjoy a better chance mums, also made charitable contributions to feature in news@ please do get in fl ower known a ‘baby’s breath’ and cakes in life. on the day. touch with the communications team for staff, patients and families to enjoy The Heart of England NHS Foundation You can support the Newborns in on 0121 42 41809 or email james. at both Neonatal Units at Heartlands and Trust Charity’s aim is to match these Need Appeal by getting in touch with [email protected] Good Hope hospitals. advances with fi nancial support beyond the Charity on 0121 42 43838 or email Thanks for reading! The neonatal units provide 24 hour the limits of NHS funding to ensure the [email protected]

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 January 2017 news 3

Singing Medicine hits the right notes

Young patients at Heartlands Hospital have been hitting the high notes thanks to an award-winning music project ran by G4S Facilities Management and Ex Cathedra.

The ‘Singing Medicine’ project, introduced to Heartlands Hospital in 2011, involves ‘singing play’ where young inpatients are invited to join in Bereavement team up for with activities devised by Ex Cathedra’s vocal tutors. The sessions provide a welcome change of fun and relaxation for those who have been treated in the Accident and Emergency Paediatrics annual midwifery award Unit and other Paediatric wards within Heartlands. The Trust’s bereavement team, who working above and beyond to care for, judgemental and families are supported Over the last fi ve years, more than provide compassionate and committed not only families, but also each other. with their decisions, creating an 2,000 young patients and their care for families after the death of their Initiatives to care for the bereavement environment where they feel safe and parents have taken part in the project, baby following a miscarriage, stillbirth or team have involved asking staff how they cared for. providing a morale boosting distraction neonatal death, have been shortlisted for would like to be supported, improving “We’re a busy multi-site Trust, but our which often aids the recovery process. the RCM Annual Midwifery Awards 2017. lines of communication and implementing team run a fl exible 24 hour service to meet All children are offered the chance to restorative supervision for staff as a group individual, personal, religious, cultural participate, whatever their capability or Nominated for the SANDS Bereavement and individually. requirements. individual needs. Care Award category, the team have Clare Beesley, bereavement support “I am very proud of the teams’ dedication Christine Morrell, health play specialist been recognised for their excellence in midwife, said: “Our approach to care and delighted to have been short-listed for at Heartlands Hospital, said: “I have bereavement care provision by maternity is always a family-centered one, led by the RCM Annual Midwifery Awards.” been more than happy with the project staff for women and their families. parents so they have accurate information The awards event takes place on Tuesday and feel that Singing Medicine is part of The Trust team of midwives and maternity at a time that’s right for them. 7 March and we would like to wish the the ward family. There have been many support workers were nominated for “Care is always unhurried, non- team all the very best of luck. occasions when the tutors have sung lullabies to poorly, distressed children, which has brought tears to my eyes. They are all so talented and put smiles on many faces.” Twiddlemuff target more than doubled Lesley Reid, G4S Facilities Management (FM) contract manager at Heartlands Hospital, added: “Sponsoring this thanks to enthusiastic crafty volunteers fantastic project is a source of great pride for all of us at G4S FM. I am so A member of staff at Good Hope Hospital pleased this wonderful initiative is and volunteers from the Lingard House ‘knit set to continue as it brings a welcome and natter’ group in Walmley have been change in what can be a diffi cult time working tirelessly to knit 250 twiddlemuffs for patients and families.” for dementia patients in just under a year.

Twiddlemuffs are hand muffs decorated with ribbons, large buttons or textured Nominations open fabrics that patients with dementia can twiddle in their hands whilst on the elderly for 2017 staff awards wards at Heartlands, Solihull and Good Hope Hospitals. People with dementia often have restless The Lingard House ‘knit and natter’ group Nominations are now open for the hands and like something to keep them 2017 Building Healthier Lives Awards occupied. The twiddlemuffs provide a source twiddlemuff for her brother-in-law when he which acknowledge individuals and of visual, tactile and sensory stimulation at was staying in Heartlands Hospital. teams for their excellent work. the same time as keeping hands snug and Angela said: “I am delighted with the warm. number knitted! I am so grateful to the ‘knit Audrey Price The 2016 event was a huge success An avid crocheter and group support and natter group’ for their help in smashing but attention is already turning to 2017 manager for women’s and children’s services our target. Twiddlemuffs are an excellent and nominations can be made at www. at the Trust, Angela McKenna-Hylton, set way of helping to combat the restlessness more twiddlemuffs but are running short buildinghealthierlivesawards.co.uk herself a target for making 100 in a year and agitation that may be experienced by of textured buttons/beads and double knit Categories will be decided at a later and she has more than doubled her target patients with dementia. This project is part wool – preferably fl uffy and or textured date but general nominations can still with the help of the Lingard House ‘knit and of a wide range of work we are doing to wools, so if you’d like to make a donation be made. natter’ group. support our patients with dementia and we to these avid knitters, please drop them off Dedicated knitter, Audrey Price, knitted would love to have your help.” at Linguard House, Fox Hollies Road, Sutton 100 herself alone, after her sister made a The ‘knit and natter’ group are making Coldfi eld, B76 2RJ.

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 4 news January 2017 Heart of England NHS Foundation Trust Charity news

Machines to benefi t dialysis patients Legends help raise over £3,000 for Eden Suite

A group of 20 ladies have raised another £3,000 for the Trust charity through the singing of special holy hymns popular in the Sikh religion.

The group called Guru Nanak Nam conduct a ‘Sukhmani Sahib’, which means jewels of happiness hymns. The hymns The two teams line up are taken from their holy scripture and the Guru Granth Sahib and take 90 minutes to read. The ladies are then A Heartlands secretary has handed Suite XI’, made up of Rob and friends, invited to sing the holy hymns to friends over more than £3,000 to a maternity in the game held at the Onward Club in and family and they donate money to the bereavement suite at the hospital Chelmsley Wood and it proved to be a group. following the success of a charity football thriller. The ladies started their group in match involving a team of Birmingham Among the Legends team were well- November 2013 and in the three years of City football legends. known former Blues players such as Dele singing holy hymns they have donated Adebola, Jeff Kenna and Nicky Eaden, as £50,000 to 25 different charities, The match was held to raise funds for well as ex-Coventry star Dave Busst, and including Heartlands. the Eden Suite where bariatric dietician’s eventually their strength proved too much This year they decided to donate to secretary Laura Bell spent some time for the Eden Suite team as they ran out Laura and Rob Bell with Clare Beesley Heartlands and chose to split the £3,000 following the tragic loss of her baby boy 5-2 winners following a pulsating contest. between the Ward 16 Children’s Ward, after fi nding out at her 20 week scan that Laura said: “We had amazing help and for everyone to enjoy and everyone who where they will purchase a sofa for their he had sadly passed away from a rare donations, a fantastic turnout and the attended said it was a brilliant event. adolescence room, Children’s A&E where condition called Amniotic Band Syndrome. weather was great – we really couldn’t ask “We have discussed with Clare (Clare they purchased toys for the patients after Happily Laura is now on maternity for more. It wouldn’t have been possible Beesley, bereavement support midwife the June fl ood destroyed all the toys leave and is expecting again but was without the generosity of the Onward at Heartlands) what the money will go and to our Medical Day Hospital where determined to help the Eden Suite and so, Club in Chelmsley Wood for letting us hold towards and we’re hoping that it will help they purchased two Dyson fans and an her Birmingham City supporting husband the event there. refurbish the quiet room in the Eden Suite opthalascope – this machine helps to Rob, got in touch with long-serving “The feedback we received afterwards which will be great. see into the patients ears and eyes more Midlands radio host Tom Ross, who runs was that the Legends really enjoyed the “The care and support we received on clearly for diagnosis. the Blues’ Legends’ team, to organise a event and what was a challenging game. the Eden Suite at such a diffi cult time was The ladies said: “We are very excited fundraising match. We also had a raffl e, soft play area, food, brilliant and I’m so happy to be able to to donate to Heartlands Hospital and to So it was the Legends against an ‘Eden mascot and stalls, so there were things give something back.” make a difference to so many patients.”

Re-launching St Giles A kidney transplant patient gives back Lottery A member of staff at Heartlands who of raising money for non-profi t charities received a ‘new lease of life’ after a kidney chosen by members of staff at MIDRU, St Giles Hospice is proudly re-launching transplant has made a donation of her own however this time they chose to raise money its hospice lottery and Good Hope is set to the unit that treated her. for somewhere more personal. to benefi t. Carole received a kidney from her husband Carole Stanley, who underwent a kidney Richard last year after her kidney function For every £1 received from lottery transplant last year, has raised £100 fell to 15 per cent following renal failure. members who join through the through a tuck shop she runs at the Medical After only 18 weeks of recovery time she partnership, Good Hope will receive 20p. Innovation Development Unit (MIDRU) and was able to go back to work and she says the With an amazing £2,000 jackpot and decided she wanted the money to go the transplant has given her a completely new many other prizes to be won each week, renal unit. lease of life. players also receive a Lottery Promise The 49-year-old waitlist co-ordinator has Carole said: “This transplant has changed Card where they can get discounts at over been managing the tuck shop, which was my life and I will be forever grateful to 150 shops and outlets across the region – fi rst started by her colleague Liz Adey, for Richard for giving me such a generous gift while also helping their local hospital at fi ve months and during this time they have – one I wouldn’t be able to have a normal the same time. been able to raise £300 for charity. Christmas without. I am also very grateful to Carole Stanley and Liz Adey All of the proceeds support Good Hope They began the tuck shop with the purpose my renal team who are like family too.” and St Giles’ vital care for local people and their families. Representatives from the St Giles Hospice Lottery will be at Good Hope every Tuesday and Thursday Contact Us at either the Treatment Centre or Richard If you would like to donate to the Heart of England Charity or fi nd out more about the work it does you can visit www. Salt entrance if you would like to sign up heartofenglandcharity.org.uk, call the team on 0121 42 40973 or email [email protected]. You can also get in touch or would like more information. and keep up-to-date with the charity’s work on Facebook at www.facebook.com/HeartofEnglandCharity

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 January 2017 news 5 Spreading Christmas cheer

Blues players pay festive visit

Stars from Birmingham City Football Club gave poorly children at Heartlands a festive surprise with a visit last month.

First team captain Michael Morrison, Ryan Shotton, David Davis and Adam Legzdins took time out from training to spread some Christmas cheer and give out BCFC goody bags to dozens of young patients and present staff with a £1,000 donation for play equipment. Christine Morrell, play specialist at Heartlands Hospital, said: “We were delighted to arrange a special visit from their footballing heroes for our young patients. Christmas can be a diffi cult time of year for children and families, especially those who have to stay in hospital over the festive period. It was wonderful to see so many smiles.” Blues players David Davis and Adam Legzdins during their visit

Jumper day and hamper joy

The Heart of England NHS Foundation Trust Charity Jumper Day on Friday 16 December provided a great opportunity for non-clinical staff, visitors and even patients to join in the festive fun and donate £1 to a good cause.

Among those getting in the spirit were third year undergraduate medical students who marked the fi nal day of their 14-week Semester 1 rotation with the Trust by donning their best festive apparel. All donations helped the Trust Charity to provide chocolate hampers for patients and staff on Christmas Day which were delivered across the three hospital sites by our charity elves. Christmas jumper fun and inset, Christmas hamper delivery

Carols spread Christmas spirit

There was more festive fun in the Medical Day Hospital at Heartlands as a sing-along of carols was held just before Christmas for patients.

Dr Sally Jones took on piano playing duty, Dr David Sandler’s talented children also played instruments, while there was tea and cake for patients as part of the ‘Eat, Drink, Move’ project.

Carol singing in the Medical Day Hospital at Heartlands

Gift delivery at Good Hope

The AMU at Good Hope took delivery of hundreds of gifts for patients who had to spend Christmas in hospital.

They were donated by staff, friends, family and 40 gifts from a local dance school when all the students took a gift into their classes. AMU staff would like to say a huge thanks to everyone who donated. The presents were very well received by our patients.

AMU at Good Hope with the Christmas gifts

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 6 news January 2017

Big Breakfast raises funds for the BLF Transplant patient marks 10 years since his brother gave him the gift of life

A Heartlands renal patient was joined by “While I was recovering in hospital I had his brother to mark the 10th anniversary three meals in a day – before the transplant that he received the gift of life from his my taste buds had gone and everything sibling. tasted bland but now I could really taste and enjoy food again. I was back at my Steven Gordon, 46, from Sheldon, fi rst job in logistics by around the middle of The Heartlands respiratory became aware of an issue with his kidneys March 2007. Work were great and really physiotherapy team has raised £115 for in the late 1990s after tests revealed an supportive and having the transplant the British Lung Foundation by holding abnormal amount of protein in his urine. has enabled me to be really successful at two Big Breakfasts. After being referred to a specialist at work and be promoted two or three times Heartlands’ renal unit it was discovered that which just would not have been possible Volunteers and staff from across the one of his kidneys was not working, while otherwise. Trust got involved to raise money and the other was only working at 65 per cent. “Life has just improved immeasurably. enjoy breakfast together. It was soon decided that Steven would My lad was 10 at the time and just being The two Big Breakfasts were held require another kidney, as his only working able to watch him grow up and take him to at the Physiotherapy Department at kidney was too badly scarred to do the his ice hockey games, as he has played all Solihull Hospital and at the Pulmonary work of two and by 2005 the situation was over the country and Europe is a blessing. Rehabilitation class at St George and St serious enough that Steven was told to talk Without the transplant I would have missed Teresa’s in Dorridge. to his relatives to see if they would consider all that.” The fundraising events, which were donating a kidney. Steven said he does not know how to held on the same day, encourage He spoke with his two brothers and his describe or begin to explain what the people to get together with family, sister and they all agreed to take a test to sacrifi ce of his brother meant to him and Steven and Paul Gordon at the 10th friends or colleagues to eat food see if they were matches. Steven’s elder his family. anniversary and raise funds for the British Lung brother Paul was deemed the best match He said: “It was a horrible conversation to Foundation. and agreed to be the donor. have with my brothers and sisters, asking To hold your own Big Breakfast next Steven takes up the story. He said: “I for help. To put your own family through Heartlands every three months and his year visit www.blf.org.uk/take-action/ went on dialysis for about six months and saying yes and the possibility of it affecting kidney function is now really good. fundraise/big-breakfast decided to have the transplant at Walsgrave them later in life was so hard. I put it off To mark 10 years since his transplant Hospital (now University Hospital Coventry and off as I didn’t want to put them under Steven and Paul were presented with a and Warwickshire). I was down to seven pressure. It was a really emotional time. special cake in the shape of a kidney, made per cent kidney function by the time I had “I can’t describe what I think about what by a particularly talented baker friend of Solihull hosts the transplant in November 2006. The Paul did for me and my family.” theirs. ‘It was the talk of the restaurant’, regional study day difference was almost immediate. Steven still attends the renal unit at Steven added.

Solihull Hospital was proud to host around 80 healthcare professionals from across the region at an annual regional study day.

The Association of Orthopaedic Practitioners UK or ‘AOP’ event featured a range of expert speakers, including clinicians from the Trust and University Hospitals Birmingham (UHB), discussing topics such as open fractures, non- unions and infected fractures and ankle joint replacements. Professor Mike Benjamin, an anatomist from Cardiff University, chaired the event and gave a talk on the anatomy of the knee. Sponsored by company Ossur, a non-invasive orthopaedics company, delegates from a variety of professions The HMP Shotts team pick up their award attended namely orthopaedic practitioners and trainees, nurses and student nurses, emergency nurse practitioners and physiotherapists. Parenting resolutions for the New Year John Hopson, senior orthopaedic practitioner at the Trust and organiser As we go into the New Year you might Over 200 staff are already benefi ting online at www.inourplace.co.uk, scroll of the event, said: “A big thank you have made some resolutions. from the ‘Understanding your child’ online down and select ‘Understanding your goes to our sponsoring company course run by the Solihull Approach team child’ and ‘Already got a discount Ossur for all their help in providing an After all the Christmas excitement is which has recently been recognised in the coupon?’ then enter the code HEFTMCH17. excellent platform to give our delegates over, if one of your resolutions is to be a Scottish Government Quality Improvement You will then have access to the course for the opportunity to learn from our able calmer parent and have more harmonious Awards – the team won the co-production life. clinicians.” relationships at home, how about taking category for their multi-agency approach The same code also works on up the free course brought to you by the to delivering their programme in HMP ‘Understanding your pregnancy’ and Trust, who want to support you to have a Shotts in Scotland. ‘Understanding your baby’ on the same great work-life balance? Remember you can create an account website.

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 January 2017 news 7

‘Worker ant’ Kev Kellie is building links to takes a well-earned improve end-of-life care rest

Friends and colleagues of a long-serving medical photographer at the Trust have given him a well-deserved send-off to mark his retirement.

Kevin Sanders, an award-winning Left to right: Donna Moore, Matthew Bennett, Mary Leigh, Jacqueline Broatch, Kellie Owen, Jane Bartholomew, Kara Powell and Clare Thompson medical photographer, spent more than 23 years at the Trust and made a whole load of friends along the way with his A community nurse is helping to empower to coding residents. I have also set up a Home, Ardenlea Grove Nursing Home, great sense of humour and work ethic. nursing home staff to deliver good end- formal training programme based on the The Priory Nursing Home, The Royal Star He was given a fond farewell by the of-life care and improve the experience for six steps to success in end-of-life care and and Garter Care Home, Longmore Nursing Medical Illustration team and his fellow patients and their families. I have just had my fi rst cohort from the Home, Harperfi elds Care Home, Jubilee photographer Hannah Causer said Kevin nursing homes. Gardens Care Home, Sunrise of Knowle would be sorely missed. Kellie Owen took on the role of end-of- “My role is to facilitate and identify Care Home, Arden Heights, Gracewell of She said: “We are really sad to see him life practice development nurse at the Trust gaps in the care being provided. I am here Knowlegate Care Home, Swallows Meadow go. He was a real character who kept as part of the Solihull Macmillan team back as a link between the hospitals and the Court Care Home. us all going. He was a real worker ant, in the summer and is based at the Marie nursing homes, ensuring smooth end of Kellie is currently recruiting link nurses always willing to put in a shift to get Curie Hospice in Solihull and working with life care and reducing unnecessary hospital from each nursing home to work closely the job done so we will miss that hard nursing homes in the area to improve end admissions. I would encourage staff in the with her to help promote best working working attitude, but also his amazing of life care and links between the homes Trust’s hospitals to contact me and know practice with their colleagues. sense of humour.” and the hospitals. that I am here to help.” Kellie worked in cardiology at Solihull Kevin is an aviation enthusiast who has She provides training and works closely In November Kellie launched a document Hospital after training to be a nurse before a great love of photographing unusual with the homes to ensure any gaps in titled ‘Hospital Admissions’. This document spending two years as a community nurse. planes from other countries, particularly provision of palliative care can be quickly was designed to improve communication She said she was excited to take on the old war planes, so he will be able to identifi ed and overcome. between the nursing homes and the role due to her ‘passion for end of life care’. devote more time to his hobbies and has Kellie said: “My role is to empower hospital teams. It also prompts nurses There is a closed Facebook group for the a trip to Japan planned. the nurses in the homes to deliver safe, to think about why they are making an nursing homes’ nurses called ‘Solihull Gold’ He also volunteers at stables where his effective and compassionate end of life admission and to consider if hospital is to develop and share end-of-life knowledge daughter has a horse and he is looking care. I have spent the fi rst six months appropriate for the resident. Kellie is and best practice. forward to spending more time there in implementing a ‘Supportive Care Register’. working closely with the hospital to audit For more information about Kellie’s role his retirement and enjoying the ‘country This was carried out using high level this process to see if it helps decrease and for staff to talk to her about how she life’. facilitation to identify residents who are in inappropriate admissions. may be able to support them email kellie. their last 12 months of life and to integrate Kellie works with 11 nursing homes in [email protected] or call 0121 the ‘Gold Standards Framework’ approach the Solihull area - Ardenlea Court Nursing 703 3600 or 07870 157 050. Flu vaccine campaign Supporting Rapid Discharge Home to Die

Rapid discharge home is one of the fi ve As a result of discussion during key enablers in the national ‘Transform’ consultation, additional key contact sheets programme to improve end-of-life care in for all three hospital sites were produced acute hospitals. to improve ease of access to all necessary Each year, we run a fl u campaign across information. all of our hospitals to vaccinate as many Achieving patient’s wishes and choice to A tick list for use by nursing teams to be staff as possible to prevent catching die at home for those that do not need to used alongside the aide memoir is currently and spreading the fl u virus. be in hospital was a paramount driver in being trialled on two identifi ed wards. starting the project at the Trust. Improving ease of access to necessary The 2016 fl u campaign ran from Jennifer Brewer, lead palliative care nurse, equipment to support discharge in and September to December, seeing Lucy Davies, acting Macmillan therapy team out of hours is currently being explored over 6,000 frontline staff vaccinated, manager and Elette Ming-Gordon, palliative discharge on the same day. by Darren MacKenzie (Macmillan Therapy representing 76.4% of our total care clinical nurse specialist, formed a Learning from existing good practice Team). frontline teams. small working party to begin to look at examples, listening to the experiences of The new aide memoir and key contact Thank you to everyone involved for a how improvements could be made to the our staff, and feedback from our patients sheets have been laminated and distributed tremendous effort and for all our link existing discharge process for patients in and families, led to production of a draft across the Trust throughout a two week workers and vaccinators for doing such the last hours and days of life where a ‘same day discharge home to die pathway’. period to all ward areas. a great job to protect our patients and wish to die at home had been expressed, Widespread consultation was undertaken For more information staff can contact staff to keep us all well this winter. and how we could help to facilitate this with staff across the Trust. Jennifer Brewer on ext. 43440.

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 8 news January 2017 HEFT cares about our staff’s Dignity@ work Speak Up, Speak Out on Bullying & Harassment

Action on Bullying & Harassment Treating everyone with compassion and respect

• We are welcoming, polite and compassionate, showing empathy and understanding • We take time to listen and fi nd out what matters • We are responsive to the needs of others, involving and helping people make choices • We treat everyone fairly, with dignity and respect • We prioritise the care of our patients, even when under intense pressures Caring Honest

Speak Up...Speak Out • We make decisions and take actions On Bullying and Harassment putting the safety of Accountable Supportive Attend one of the drop-in-sessions for staff at all sites in the month of January – providing advice and support our patients and staff on Bullying and Harassment. fi rst For more information about the drop-in sessions click ‘D’ for Dignity on the intranet A to Z or call 0121 424 0845 • We do what we say we will and constructively January 2017 sees the Trust’s ‘Zero Tolerance to Bullying and where an individual or a group of people create an hold each other to account Harassment’ month. The Trust has listened to the feedback intimidating or humiliating work environment for another. when we don’t from its staff via the National Staff and Bullying and And what is harassment? Harassment can be defi ned as • We work to agreed practices and Harassment Surveys and as a result will be launching a “any unwanted action, behaviour, comment, physical contact procedures campaign throughout the month of January 2017. or passive intimidation that a person fi nds unpleasant or • We make timely decisions, and plan offensive and which makes that individual feel threatened, effectively to meet changing needs We have a planned programme of activities to raise the humiliated, patronised or uncomfortable, leading to a loss • We take ownership of our own skills awareness of bullying and harassment in the workplace of dignity or respect”. development and to build an environment that is free from intimidation, This Trust is committed to the belief that all staff have the harassment or victimisation. right to be treated with dignity and respect at work, and not We are looking for everyone to take responsibility to be subject to any form of unacceptable behaviour (verbal or ‘Speak Up’ about bullying or harassment; if you have physical) including harassment and bullying. Such behaviour Taking personal and collective experienced it; and ‘Speak Out’ if you have witnessed it. will not be tolerated by the Trust in any form, whether this is responsibility for doing our best Let’s work to eliminate it from the Trust. at the workplace or at a work related event. The Trust could So what is bullying? Bullying may take the form of name view such behaviour as a serious disciplinary offence that calling, physical abuse, social bullying or even cyber bullying. will lead to dismissal. In the workplace, bullying is a form of abusive behaviour Advice and support from across the Trust Drop-in sessions take place on the following dates in Theme - Reporting Bullying & Harassment and Dignity at Confi dential Contacts January between 12pm and 2pm at Heartlands Hospital Work Policy Launch Dolphins area, Good Hope Hospital Treatment Centre, Confi dential Contacts are trained members of staff from Solihull Hospital Seasons Restaurant, Birmingham Chest across the Trust that you can talk to independently about an Heartlands January 16, Good Hope & CWPCC January 17 Clinic and Community sites. Come along and fi nd out about issue. They will provide signposting, advice and guidance. and Solihull January 18 our Zero to Bullying campaign and how to cultivate a healthy working environment. Theme - Support & Advice Networks and promotion of Freedom to Speak Up Guardian Confi dential Contacts and Freedom to Speak up Guardian The Trust’s Freedom to Speak Up Guardian helps promote the raising of concerns and provides confi dential advice and Good Hope January 4, Solihull January 5 and Heartlands support to staff in relation to issues they have about patient Birmingham Chest Clinic January 24 (11-1pm), Heartlands January 6 safety and/or the way their concern has been handled. For Atrium January 25 Theme – Recognising Signs of Bullying & Harassment and more information email [email protected] Promoting positive behaviours (Trust Values) Theme - Zero Tolerance to Bullying and Harassment Occupational Health & Wellbeing Friars Gate 10 January (1.30-2.30pm), Heartlands & Shirley For more information contact the Workforce Engagement Confi dential Care (CiC) emotional and counselling support is Clinic January 11, Good Hope January 12 and Solihull and Diversity Team on 0121 42 40845. an employee assistance programme provided by the Trust. January 13 CiC can be contacted on 0800 085 1376 or at www.well-online.co.uk

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 January 2017 news 9 HEFT cares about our staff’s Dignity@ work Action on Health and Wellbeing

Truthful and open with all New Year New You...

Staff Wellbeing Event • Free seated Acupressure massage for back, neck and shoulders and • We are transparent and trustworthy in all we Indian head massage do On Thursday 19 January 2017 • Health checks for staff including • We actively share information in a timely Education Centre – Heartlands cholesterol checks way Hospital • Make yourself a drink on the • We take ownership of our mistakes and Between: 10am to 2pm smoothie bike learn form them • Also gather some wellbeing • We speak out when Why should I come? information things aren’t right and support others do the same It is a great way to have a break, make yourself a smoothie on the bike and Independent organisations that work have a relaxing head, shoulder or hand alongside us to support your massage before you return to work wellbeing: revitalised, refreshed and relaxed. We Caring Honest will have a range of stalls and activities available including: • Occupational Health & wellbeing • Dietetics & physiotherapy • The Library

• We help support and challenge each other, listening and Three simple steps to a healthier you Accountable Supportive sharing ideas • We say thank 1. Take a positive approach to your health and wellbeing 3. Put your health plans into action and take control of you. We give praise and - Join us on 19 January 2017 for our Staff Wellbeing your wellbeing. Remember, out with the old and in with Event 10am-2pm, in the Education Centre at Heartlands a new, social, emotional and physical you. recognition Hospital • We work across teams to 2. Get involved in the activities on the day and learn achieve common goals There will be other staff health and wellbeing events across something new. Make small changes to a healthier and the Trust at Good Hope Hospital on 8 June 2017 and at • We all play our part, happier 2017. Make a difference to a more engaged and take pride in our work and strive for Solihull Hospital on 2 November 2017. Look out for other positive workforce events that will unfold throughout the year. For further excellence information visit: www.heftlivewellworkwell.co.uk • We value and appreciate the role of other, regardless of profession or grade Managing stress, building resilience Try something different, it may just make a difference… strategy, with a friend if necessary, so that you feel more in Working together to get things done control of the situation. There are various techniques that can be put into practice immediately to help deal with stress – experiment to fi nd Glass half-full or half-empty? the ones that work best for you. Spend more time focusing on the positive things in your life and less time thinking negatively. The more you visualise a Slow, deep breathing positive outcome, the more you will believe it and the more Advice and support from across the Trust likely it is to happen. You can quickly bring down your heart rate and blood pressure by breathing deeply and slowly. Close your eyes and concentrate on breathing in to a count of three and Enjoy the process then out for a count of six. The slow out breath is ‘nature’s Remember, ‘good enough’ is OK, there is no need to be tranquiliser’. Repeat for a minute or two. perfect every time. Learn to enjoy the process rather than worry about the result – setting a time limit on tasks Don’t bottle it up provides a reality check. If you do make a mistake, learn from the experience and move on. Talking to people is a good way to beat stress because it helps us see the problem more clearly – it may not be as bad as we thought, and other people may have different Take time out perspectives and solutions we hadn’t considered. Ring-fence time in your day to unwind and refl ect. It will help recharge your batteries and get things in perspective. Worries? What worries? Human Resource Worrying about the ‘what ifs?’ in a situation takes a lot of Come along to one of our Building Resilience and Managing HR staff are also available to give confi dential advice and time and energy, and anxiety can quickly escalate. First, fi nd Stress sessions – these will help you take control of and support where staff are or feel bullied. Visit www.hefthr.co. out the facts about a situation – your worries may turn out manage your stress, visit www.heftlivewellworkwell.co.uk uk/ for more details of support and guidance. to be unfounded. If you are still concerned, plan your for session dates.

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 10 news January 2017

Asthma experts share knowledge on a global scale

The Birmingham Regional Severe Asthma Service (BRSAS) based at Heartlands Hospital has received Becky Delpino and Beth Flint excellent feedback from a clinical immersion workshop on severe asthma the Trust hosted recently.

Delegates from the global AstraZeneca team who attended the day received Beth takes Trust learning an insight into the teams’ experience in managing severe asthma and how the condition impacts on an individual’s life. Following on from this successful on to the national stage outcome, a further programme will be conducted at Heartlands to train international physicians with an interest A member of staff has utilised the the need for a nationally recognised Education and is currently undertaking her in asthma. confi dence she gained on a leadership organisation, operating as a centre of Msc in ‘Professional Education in Health and To view a video of patients explaining course held within the Trust to both set up expertise and excellence, providing Social Care by Negotiated Learning’ with how BRSAS has benefi ted them visit and chair a regional peer group. opportunities and reinforcing the credibility Staffordshire University. http://vimeo.com/171091456. This of specialists in the fi eld. Beth saw there Meanwhile Becky is currently completing video was produced in-house by the Beth Flint works as medical device was a gap in the Midlands for a group of her PGCert in Education and Health Studies Trust’s medical illustration department. educator in the Trust training staff across like-minded peers to share best practice and at Wolverhampton University and will Contact Medical Illustration for more the three sites in the safe use of medical offer support. combine this with future studies to achieve information on 0121 42 43429. devices. With support from her colleague Beth was inspired to take on the her Msc in Healthcare. She also leads the Becky Delpino, Beth has set up the fi rst West responsibility after completing a leadership Core Trainer Development Programme at Midlands chapter of NAMDET (National course under the tutelage of senior the Trust. New social media Association of Medical Device Educators and educator Jacqui Creighton. Speaking about her student Beth’s success Trainers) and has taken on the role of chair. Beth said: “I am a surgical nurse by Jacqui said: “It is a real success story to pages on Facebook NAMDET members include medical background but have enjoyed working as see Beth taking on this responsibility engineers, nursing staff, electrical an educator. Doing the leadership course and I’m really pleased for her. I have just and biomedical engineers, operating gave me the confi dence and inspiration seen her grow and develop so much and department practitioners, medical device to take up a challenge like this. I will chair her leadership skills have grown beyond trainers, clinical skills trainers, risk and the group for two years before passing the recognition.” governance managers from NHS, voluntary baton on and I hope it can really be of use Staff can fi nd out more about the and private sectors. to the members in this specialism.” courses on offer at the Trust by visiting NAMDET was formed in response to Beth has also completed her PGCert in www.heftfaculty.co.uk Trust hosts successful quiz We are pleased to announce that we now have corporate Facebook pages for Heartlands Hospital and night at Blues’ ground Birmingham Chest Clinic, Solihull Hospital and Community Services and Good Hope Hospital. We will be using The fi rst of many upcoming Trust social events manager at the Trust, said: “The these pages to engage with staff, events took place last month as we hosted quiz night really was a great success and a patients and families, so please like the a quiz night for staff which was held at fabulous evening. pages and keep up-to-date with the Birmingham City Football Club. “Everyone enjoyed themselves and there latest news from the Trust. was a great atmosphere. We have already Teams of up to 10 tested their wits against started to make plans for a second quiz If you have pictures or stories you each other and £170 was raised for the Trust night in 2017.” would like to share about your team or charity from a raffl e drawn on the night. Following the success of the quiz night it is a piece of work you’ve been involved Prizes from the raffl e ranged from a VIP hoped the Trust can offer more social events in, please email communications@ package for a Birmingham City match with in the coming months and is looking for heartofengland.nhs.uk with further a two course meal for two to an afternoon ideas of what staff would like to see. Staff details and we will see if we can include tea for two at the Ramada Birmingham in can visit the Trust intranet to take part in a it. Walmley. survey on what they would like to see and Or if you are a patient or family It was the ‘Ten-Dons’ who came out on top add any suggestions of their own. member and would like to post a in the quiz after a tense tiebreaker, while review on one of the pages, please do it was Team 10 who picked up the wooden Pictured: Top left - Quiz winners “Ten-Dons’ and we will respond to feedback. spoon. and Bottom left - Wooden Spoon recipients Speaking after the event, Natalie Ryan, ‘Team 10’.

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 January 2017 11 6 news September 2016 news

Good Hope service New digital radio system Spotlight on…. celebrates one year anniversary is making waves SolihullLength of Community stay Dental Service

A brand new digital Work is currently ongoing within the Trust radio system being to reduce the length of time patients, used by the Trust’s particularly the elderly, spend in hospital. portering team is producing a It is a tough task – it is well reported that more effi cient and this country has an increasingly ageing effective service for population, A&E attendance is at record patients and staff. levels and social care budgets are stretched to the limit. The Trust is However, the Trust fi rmly believes A team offering patients the extra now using CARPS reducing hospital length of stay is the support they need to leave hospital (Computer Aided Porter Pete Cartwright right thing for our patients so over the is celebrating its fi rst year of helping Radio Personal using the new system next three years it is trying to reduce it patients get home sooner. System) which is by one day per hospital site. It is believed designed specifi cally that this will support better fl ow, patient The Supported Integrated Discharge to assist the safetyYou may improvement, not realise it reduce but this front Trust door has of palliative care, offering services to the (SID) service began as a six-month portering team in the effi cient allocation sometimes led to delays, they can now congestiona community and dental reduce team deterioration covering the in frail Macmillan team and Marie Curie hospices. pilot in November 2015 and includes and performance monitoring of support be sent on to the screen of the radio’s patients.Solihull area offering a range of different Treatment can be provided under sedation a team of occupational therapists, functions such as patient transfers, handset and the porter assigned can servicesThis action to help is backed improve by orala range health of and and general anaesthetic when necessary. physiotherapists, therapy support transporting goods, infection cleans and press a button to accept it. They also evidencesupport the which dental suggests care of that patients hospital with They provide outreach teaching placements and social workers. They work in specimen and blood collections. press a button when they arrive at the admissionadditional should needs. be avoided if possible and for students from Birmingham Dental partnership with Birmingham City The project, which launched in May, location and when the job is completed. that home is the best place for patients, School. Council to offer patients extra support has been led by Good Hope’s facilities The concept is then to allocate the next particularlySolihull Special the most Care frail Dental members Service of is aour ofIt patients; is a referral-only physically, service, psychologically, referrals Therefore this suggests that focusing to get back home. manager Julie Ankcorn, and she task nearest to them. society,30-strong to teamrecover. including dentists, dental cognitivelycommonly coming and socially. from general dental on reducing the length of stay for older Once it has been decided that a explained why the changes needed to be “CARPS allows the control desk to therapists,The World dental Health nurses Organisation and support (WHO) staff practitionersMeanwhile, but the also impact from of other bed resthealth in the people has the most potential for reducing patient is medically fi t and can return made. keep a log of all the tasks and where the hasbased said across that thehospitals borough unintentionally and is led by harm fiprofessionals rst 24 hours withcan be quite a reduction a number of from 2.5 care hospital bed use, improving patient safety home, the team discusses any ongoing She said: “Previously we did have a porters are and if they are available or oneclinical in 10 director patients Penny through Heyworth, infections, who hasslips, perhomes. cent in muscle power. Health charity and supporting better hospital fl ow. care needs with the patient to ensure portering task management system not. It has improved response times as tripsbeen and involved falls. Thisin Solihull highlights Community just why, Services TheA new Kings project Fund ispublished underway research working in To meet our target to cut length of stay, the right level of support is arranged. across all three hospital sites but it was porters no longer need to return to base contraryfor the past to common 30 years. belief, hospitals are 2011alongside which care found homes that to more introduce than 70oral per a working group meets regularly and has Physiotherapy and occupational old and antiquated. It used analogue and it also allows us to keep an accurate notThe the team safest runs place clinics for in elderly Grove patientsRoad in to centhealth of training hospital and bed awareness days are occupied to staff. Thisby begun multiple workstreams to bring these therapy assessment and treatment are two-way radios but there were data record. beSolihull, and why Land the Lane Trust Clinic is working in Marston towards Green, emergencyfollows NICE’s admissions. new guidance which calls for plans to fruition. offered for up to 10 days to promote blackspots where they couldn’t be used “We are delighted with how it has gettingShirley Dentalelderly Clinic patients on Stratfordhome as soonRoad, as oralIt also health found and that access 10 toper dental cent oftreatments Projects that are already making a recovery in the home, rather than on a and the porters would often have to gone and I’m thankful for the great possibleShirley and to aidat Hursttheir Lanerecovery. Clinic in Castle patientsto be given admitted the same as emergenciespriority as general stay difference include improvements to TTOs hospital ward. return to base to receive instructions. work between the estates and IT Bromwich.There are many factors that make it vital forhealth more for than all adults 14 days, in care but homes.those patients (Discharge medication – To Take Out) Dawn Orton, therapy lead at “To improve our service the Trust has departments to roll it out and for all thatThey length also provideof stay ina mobilehospital service is kept with to a accountRecommendations for over 55 perin the cent guidance of bed days.focus by introducing electronic ordering, the Good Hope Hospital, said: “The SID invested in a more modern system called our staff for embracing the new system. minimum.schools, particularly Increased focussedwaiting inon hospital, more Meanwhile,on improving 80 and per maintaining cent of emergency residents’ opening of a Frailty Assessment Unit service has made a huge difference CARPS which was decided through a We plan to set up a web portal for all plusdeprived the sleep areas deprivation where levels that of toothis likely admissionsday-to-day oralwho healthcare, stay for more ensuring than two staff (FAU) at Heartlands and work on reducing to patients, meaning they can leave process of elimination to be the best computers across the Trust later this year todecay be involved may be higher.equals Asthe well deconditioning as treatment, weeksare properly are patients trained aged to confi over dently 65. look readmissions to hospital. hospital when they are ready and value for money. It is a digital system to enable the wards and departments promotion of good oral health also forms a after the oral health needs of residents, and continue their therapy treatments at and we now have digital infrastructure to access the system themselves. They major part of the team’s work with schools. there is adequate access to dental services home.” across all three sites for two-way radios will then enter in their own tasks and Staff attend the Solihull Addiction Services when needed. The team has helped hundreds of which gives a much better coverage keep track of them through the whole drop-inNorovirus centre, WELCOME, on a regular awareness basis The team provides the out-of-hoursthis service winter patients return home sooner, with a eliminating blackspots and enabling process.” to provide advice on oral health issues to for Solihull residents at weekends and bank better overall experience through a communication between the three Remarkably since the launch of the clients. holidays following triage through NHS 111. more streamlined discharge and re- hospital sites which wasn’t possible system it has logged over 41,000 jobs DomiciliaryThe winter carediarrhoea is an important and vomiting part bug, Staff at Solihull Hospital or within enablement process. SID services have before. showing just how vital the portering ofknown what the as norovirus,team provides, is on supporting the rise in the Community services, or indeed at Heartlands also been running at Heartlands and “Each site has a control desk which team is to the running of our hospitals. patientslocal community. in their own Norovirus home. Patients is air borne seen and Good Hope, who may have a query Solihull Hospitals with great success. staff requiring the portering service If you would like to fi nd out more byand the highly service contagious are those with and, complex although and relating to one of their patients’ oral health In fact the Heartlands service has contact as before, but with the new contact Julie Ankcorn at additionalyou may needsfeel fi nesuch after as learning suffering diffi from culties, can contact the team at the Grove Road been extended this winter to include system once a call is logged, instead [email protected] challengingthe vomiting behaviour, bug, you advanced are still highlydementia, Clinic on 0121 704 3211. For referrals of nursing support on top of therapy of having to give tasks verbally which or call 0121 42 47700. severeinfectious anxiety and and passing physical on disabilities. germs to Solihull patients call the dental offi ce on enabling SID to cater for more complex Theothers team for also 48 provides hours after support your in last terms 0121 42 44790. patients. symptom. The service was recognised at the Health Service Journal (HSJ) Awards Keeping your hands clean will help in 2014 for its positive impact on care Virtual diabetes clinic pilot plotsprevent the spreadcourse of the virus as the for success across the West Midlands. bug can be caught through direct contact The Trust has been working alongside continually looking at ways to improve beand discussed travels atthrough each session, the air starting which makes with better health outcomes for patients, Solihull Clinical Commissioning Group diabetes care while also managing this thepublic poorest areas controlled. such as buses, Using hospitals computer and diabetic care being provided nearer to (CCG) on a pilot scheme which is already increasing demand and its impact on recordsnursing the homes team perfectwould thenbreeding formulate grounds. an the patient’s home, reducing hospital Award nomination providing better outcomes for diabetes hospital capacity. actionTo avoid plan norovirus, for each patient wash hands identifi with ed. outpatient appointments and encouraging patients. It was decided to commence a pilot Itsoap was and discovered water, keep that asurfaces, total of objects74% discharge to community clinics, as well as The combined efforts of the scheme involving fi ve Solihull GP ofand patients fabrics in clean, the pilot and of do 103 not patients eat raw or the opportunity to access hard to reach communications, staff engagement and Demand on diabetes services in the practices which saw a ‘virtual clinic’ take demonstratedunwashed food. a one per cent reduction communities. Medical Illustration teams have led to Solihull region, even more so than the UK place in each practice monthly from a in HbA1c,To minimise above the the risk national to our benchmark, patients “It also allowed for better management them being named as a fi nalist in the as a whole, are increasing. In fact, demand multidisciplinary team consisting of a equivalentand to prevent to 37% the risk spread reduction of infection, in diabetic of resources as we are not wasting money 2017 Institute of Internal Communications in patients with diabetes within Solihull diabetes consultant, a practice nurse, GP complications.visitors and the public are being through inappropriate referrals. The Awards. has risen by 11% over the last three years Facilitator, community diabetes specialist Inreminded addition to during steer theclear pilot of the period hospital scheme has highlighted the benefi ts of compared to the national average of six nurses and a pharmacist. referralsand stay to at the home Trust’s if theydiabetes have outpatient recently organisations working together and we Shortlisted for ‘Most Effective Culture per cent, leading to increasing pressure Practices were asked to screen the servicesuffered reduced symptoms. by 48.1% For more(56 patients). information are working with the CCG to see if we can Change Programme’, the awards on services and a high rate of outpatient patients according to their HbA1c levels Baljitand advice Atwal, on group how managerbest to relieve for diabetes the implement this model further.” recognise the very best talent in internal appointments. (which refl ect a patients’ blood glucose atsymptoms, the Trust, said:visit: “Thewww.nhs.uk pilot scheme For more information contact the diabetes communications. Therefore health organisations are levels) and produce a list of 20 patients to has resulted in many benefi ts including team.

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 Puzzle Page, brainteasers, mind benders and more Page 11 Find your way around the hospital Page 12 12 news January 2017

Alternatives to A&E Clinical Navigators making a difference this winter Winter brings more coughs, colds, fl u and tummy bugs and those with long- term health conditions and the over 65s are particularly vulnerable to illness when the lower temperatures kick in.

If you do feel unwell, seek immediate advice and help from a pharmacist, before your symptoms get more serious. And if you do need medical assistance, your pharmacist or GP can advise you about ailments such as having a minor injury or cold and fl u-like symptoms. All GPs will offer an emergency out- of-hours service and NHS walk-in centres or a Minor Injuries Unit can treat people who have minor medical problems. Urgent cases such as loss of consciousness, severe chest pain, severe bleeding, trouble breathing or a suspected broken bone should be reserved for A&E.

Local walk-in and urgent care centres include:

• Greet Urgent Care Centre 50 Percy Road, Sparkhill, Birmingham, B11 3ND Open 8am- 8pm every day. Tel: 0345 111 1310 Part of the ‘Clinical Navigator’ team at Heartlands • Birmingham NHS walk-in centre Lower ground fl oor, Boots, 66 High Street, Birmingham, B4 7TA Open Monday-Friday 8am-7pm, Launched in November, the way patients care nurse called a ‘Clinical Navigator’. They stream sooner and the new system has had a Saturday 9am-6pm, Sunday 11am- coming into Heartlands A&E unit as walk- are then directed to the right area for their positive response from teams who are saying 4pm. Tel: 0121 255 4500 ins has changed and the positive impact is needs before they are registered. The aim is it is working well. already being felt. that patients have access to the right teams For further information please contact • South Birmingham GP walk-in at the right time to be appropriately treated. Paul Williams, Dr Govindan Raghuraman or centre 15 Katie Road, Selly Oak, All walk-in patients are now assessed in the The department is identifying patients Dr David Raven from Division 3 on: 0121 42 Birmingham, B29 6JG Open 8am- Minors’ reception area of A&E by a primary who should go through the primary care 43931. 8pm every day. Tel: 0121 415 2095

• Erdington Health and Wellbeing Centre 196 High Street, Erdington, B23 6SJ Open 8am-8pm every day. Tel: 0121 686 8010 Supporting staff through • Summerfi eld GP and Urgent Care Centre 134 Heath Street, Winston Green, Birmingham, B18 7AL Open 8am-8pm. Tel: 0345 245 0769 our ‘Schwartz Rounds’ • Solihull Urgent Primary Care Solihull Hospital (next to the Minor The Trust has been running ‘Schwartz for them. Consultant Gastroenterologist, clinical nurse specialist at Good Hope. Injuries Unit), Lode Lane, Solihull, Rounds’ since 2015, a forum where Dr Muhammad Monga is involved in the Her experience was of a patient who had B91 2AE hospital staff get together to share their diagnosis of cancer and spoke about his decided to stop non-invasive ventilation. experiences, refl ect on the challenges and experience of delivering results to a patient She said: “The patient had accepted that • Washwood Heath Urgent Care stresses they face. who had been for a procedure. this would result in end of life and had the Centre Clodeshall Road, Saltley, Dr Monga said: “The patient, who was in capacity to decide this, so we were there to Birmingham, B8 3SW Open 9am- The name comes from a man called his 70s, was relieved and thanked me for ensure the patient was comfortable and the 9pm every day. Tel: 0121 322 4310 Ken Schwartz who died following life the results which showed him to have the family was supported. prolonging treatment for terminal cancer. all clear. Several months later the patient’s “The patient was given medication to • Sir Robert Peel Minor Injuries Unit Before his death, he wrote passionately wife bumped into me at the hospital. Sadly alleviate distress and we found satisfaction Plantation Lane, Mile Oak, about the small acts of kindness experienced her husband had recently died after having in supporting the patient and family Tamworth, B78 3NG Tel: 01827 263 by healthcare workers and how these a stroke, and she said, ‘After hearing the through a diffi cult time. At times we felt 800 compassionate moments made the results you gave him, my husband felt like we were intruding on a very special unbearable bearable. invigorated and he lived his days like a new moment for someone who was so well • Samuel Johnson Minor Injuries Unit From this, ‘Schwartz Rounds’ grew to man. He was the happiest I had seen him loved, but in the end the patient fulfi lled Trent Valley Road, Lichfi eld, provide a supportive place for multi- since we fi rst met and I want to thank you their wish to die with their loved ones WS13 6EF Tel: 01543 412 900 disciplinary hospital staff to come together for that’. present. to share the emotional impact of working “This exchange reminded me of how “The fact that the patient was settled • Warren Farm Urgent Care Centre in healthcare with the aim of fostering a important the news we deliver is to our throughout and was able to communicate Warren Farm Road, Kingstanding, culture of compassionate patient care. patients and what an effect it has on their with loved ones and say goodbye makes Birmingham, B44 0PU Open Recently staff were invited to share their lives. I don’t always phone with normal me feel that it was a perfect and beautiful 8.30am-7.30pm Tel: 0121 465 5613 stories about a patient that impacted results but this case has changed my practice death if there could be one. I believe as them with two panelists passing on their as it meant so much to him.” a team we enabled the family to have a feelings related to a memorable encounter Vicki Brinkworth is a palliative care better bereavement experience as a result.”

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 January 2017 news 13

First Health Seminar Patient care at the heart of of 2017 new transport service

Sandra White

Locals are invited to attend the latest health seminar at Good Hope on January 17 with the focus on the role of speech and language therapists.

The seminar, hosted by Jean Armes and Eleanor Sampson, speech and language therapists at the Trust, will also have a spotlight section on dementia. The disease affects one in 20 individuals aged over 65 and one in fi ve aged over 80 in the UK. A new partnership between the Trust and patients, hospital food, medical supplies Plans are already afoot to further expand Speaking ahead of January’s seminar, commercial vehicle fl eet service company and waste. the service, with the Trust and Fraikin Eleanor said: “Speech and language Fraikin is already reaping the rewards of Martin Adams, transport manager at the working together to evaluate the feasibility therapists work with a wide variety increased uptime, reliability and lower Trust, said: “By working alongside Fraikin, of introducing electric vehicles and of service users with swallowing costs following their takeover of the Trust’s we’ve been able to reduce the size of our charging points at the Trust’s hospital sites. and communication diffi culties. The transport fl eet management. fl eet because we no longer need spare Martin adds: “We can now run a fl eet seminar will enable attendees to hear vehicles in case of unplanned downtime. that is far more effi cient and cost-effective. from two specialist therapists who The Trust has taken on 19 vehicles from As we now have more effi cient and lower We get a fi rst class service that helps our work with adults in community and Fraikin, ranging from small car-derived vans emission vehicles, this has resulted in a hospitals continue to look after patients.” hospital settings to fi nd out more to tippers and reefers. The assets are used smaller carbon footprint and reduced fuel For more information contact Martin on about the role of speech and language for a variety of transport tasks, carrying spend.” ext 42798. therapists and the range of clients they work with. “Dementia can have a huge impact on not only the individual but also Award-winning wards receive their their families and social network. Speech and language therapists offer support to minimise the effects prizes from Dame Julie Moore of this devastating condition on communication and mealtimes. “We hope that by hosting this seminar, locals will be encouraged to come along to fi nd out more about speech and language therapy, and specifi cally to raise awareness of our role in working with people with dementia.” If you would like to attend the seminar on 17 January at 5pm at Good Hope, please contact Sandra White, membership and community engagement manager, on 0121 42 41218 or email: membership@ heartofengland.nhs.uk The Trust runs monthly health seminars to help raise awareness of a range of health conditions, as Ward 19 Solihull Ward 23 Good Hope well as providing information about the treatment and support that is available. Here are dates for your diary of the seminars for February and March 2017: As part of the Trust’s Building Healthier with their prize and thank them for their Ward certifi cate. 15 February - Orthopaedics – Lives Awards two special prizes were hard work in person. All wards and clinical departments were Shoulder Surgery, Mr Ved Goswami, announced at the ceremony for the year’s Dame Julie Moore visited Ward 23 at entered and judged using a set of criteria consultant orthopaedic surgeon, best and most improved wards. Good Hope to present ward manager outlined by the members of the Nursing Solihull Hospital Education Centre, Rose Mulvany and her team with their and Midwifery Board, including nursing 5pm-7pm Last month Trust Interim Chief Executive certifi cate for being Ward of the Year, care metrics, patient experience metrics, 22 March - Bariatric Surgery, Dame Julie Moore paid a special visit to before heading over to Solihull to present complaints data and patient safety data, Mr Singhal, consultant surgeon, the winners of the Paul & Phyllis Winter ward manager Donna Peters and her team for example MRSA screening compliance. Heartlands Hospital Education Centre, Essence of Care Award to present them on Ward 19, with their Most Improved Congratulations to both teams. 5pm-7pm

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BHBN AUTUMN/WINTER RADIO SCHEDULE Safeguarding conferences BHBN Hospital Radio broadcasts patient requests, music, news, live sport and a range of speciality programmes to NHS hospitals across Birmingham. The station, founded in 1952, is based in help raise awareness new studios in the Heritage Building (original Queen Elizabeth Hospital), they The fi rst series of adult safeguarding are on air 24 hours a day. They can also conferences held at the Trust have been be heard via their website hailed a success by organisers. www.bhbn.net and the TuneInRadio app. Nearly 300 people attended the MONDAY conferences which were held at Heartlands, 5pm Good Vibrations – Donna Joseph Solihull and Good Hope. 7pm Hospital Request – Miranda Burns The conference was titled ‘Everybody 8pm The Evening Show – Dale Hobson Counts…Or Nobody Counts’ and aimed to raise awareness of issues that front-line TUESDAY practitioners are increasingly likely to face 4pm Playing it Cool – Pete Bayliss but do not ordinarily receive training on as 6pm Easy Listening – Kelly Howell a rule. 7pm Queen Elizabeth Hospital Requests – Attendees learned about issues such as Nick Whitehouse domestic abuse, the effects of sexual abuse, 8pm The Evening Show – Paul Millington how to respond to trauma in an informed WEDNESDAY way, human traffi cking, communication 6pm Words & Music – Brian Henderson with people with hearing loss, female 7pm Good Hope Hospital Requests – genital mutilation and how to manage James Chew disclosures of trauma from people with 8pm The Evening Show – David Elliot learning disabilities. Chief nurse Sam Foster talks at the Heartlands conference THURSDAY Wendy Badger, the lead nurse for safeguarding adults and domestic abuse, 5pm Thursday Tea Time Show– Ben Selvan said: “It’s really important to have these 7pm Solihull Hospital Requests – Rhian Sprague conferences as they bring people from thought provoking, professional and 8pm The Evening Show – Chris Friday different backgrounds and areas together, informative sessions and are now calling for giving them a chance to network and share it to become an annual event following its FRIDAY ideas. success. 4pm Let’s Get Quizzical – Emma Boydell “The conferences also give people the Wendy added: “I am incredibly proud 6pm Pick & Mix – Brendan Delaney chance to learn about incredibly serious of the conferences and of the team and 8pm The Evening Show – Bill Waldron and important subjects, such as rape and my colleagues. I found the days to be CBSO Concerts when broadcast sexual violence, that they would not invigorating and thought-provoking and are on Fridays from 7pm normally receive training about. In addition, was pleased to see how involved and SATURDAY delegates found the events to be supportive engaged the delegates were. I am optimistic 7am Weekend Breakfast – Dave Horton and safe environments.” that we will be able to put on these 9am BHBN Gold – Colin Monnaf Members of staff who attended praised conferences yearly and believe they can only Staff on hand to help at the event 11am The Frock Show – Sarah Morris the conference and its speakers for the get better.” 1pm Queen Elizabeth Hospital Requests – Anita Shah, Michelle Woodhouse (Military Ward) (Alternate Weeks) 2pm Birmingham Sport – Live Commentaries from Villa Park, St Andrews or The Pirate fun on Children in Need day Hawthornes 5pm Saturday Disco – Marky B 8pm Saturday Alternative – Olya Jeneson Over £1,050 was raised for Children 9pm The Reggae Selection in Need and the children’s wards SUNDAY at Heartlands Hospital when local 8am Laid Back Sunday – Bill Waldron schoolchildren ‘kidnapped’ a consultant 10am Kitch & Kool – Brendan Delaney paediatrician for the day and demanded Noon Mystery DJ / Music Selection donations for her safe return! 1pm The Sunday Bash – Graham Allen The children and staff from Yorkswood 4pm Hospital Requests & Duets From The Decades – Shaz Hill School in Kingshurst, along with staff 6pm Asian Mix – Raveeta Banger from the children’s ward, dressed up as 8pm The Evening Show – Doug Jackson pirates and decorated a wheelchair as 10pm BHBN Country – Dave Horton a pirate ship to take their ‘hostage’, Dr 11pm BHBN Classical Collection Roopa Mulik. They visited several wards and departments at Heartlands Hospital ALL OTHER TIMES – THE BHBN MUSIC where people gave very generously and Pirates on the loose at Heartlands SELECTION – including the light lunch weekdays at 1pm and three hours of late night Dr Mulik was released at the end of the love songs from 11pm day! Available on channel 9 on the premier bedside units and in all parts of the hospital by logging onto the qe charity-guest wifi and following the listen live links on bhbn.net

bhbn.net to donate:

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No. 3611 Your monthly puzzle challenge

CROSS CODE CRYPTIC CROSSWORD 5 2 14 5 21 10 3 22 11 5 Quiz Challenge 1 2 3 4 5 5 6 7 13 20 23 5 21 5 15 23 8 1 1. What is the main ingredient of 6. Which French leader is alleged 8 3 26 19 5 21 10 8 2 20 23 the French dish bouillabaisse? to have described England as “a nation of shopkeepers”? 8 9 2. Which actress starred as Edna, 23 2 23 245452558 The Inebriate Woman on TV in 7. In Greek myth, who was the 1971? mother of Hector and Priam? 24 26 4 23 24 25 10 10 10

5 3 10 19 5 28209 3. Which childhood illness is also 8. Which US outlaw was killed by known as varicella? lawman Pat Garrett? 4 22 20 12 18 19 20 20 4 14 4. Which female singer had a UK 9. With whom did actress 12 13 11 12 13 14 10 11 23 25 2 26 21 22 23 No 1 hit with Wuthering Cameron Diaz star in the 2010 Heights in 1978? fi lm Knight and Day? 16 15 16 16 17 1 16 18 17 5 21 5 2 5. Which former American 10. Which traditional North African 17 18 19 2 6 26 23 19 4 2 26 20 4 football star was acquitted of dish is based on steamed murder in October 1995? semolina granules? 20 19 26 23 8 23 4 23 5 25 NONAGRAM WORD PYRAMID 20 21 24 25 10 5 8 10 3 24 2 10 SPELL out a 15-letter word 7 3 4 10 25 10 24 4 10 3 or phrase by moving from C O O 22 23 one chamber to another R within the pyramid. You ABCDEFGHIJKLMNOPQRSTUVWXYZ P R Y may only enter each of ACROSS DOWN the chambers once Y T 12345678910111213 1. Minding someone else’s 2. Hire a temp, loyal worker to and may only business? (8) some extent (6) T E G S proceed through D S E 14 15 16 17 18 19 20 21 22 23 24 25 26 6. Old boy in the French 3. Obedient when the said task M U openings in the HOW many words of four walls. The first N U S R listener’s part (4) was almost complete (7) letters or more can you letter may EACH number in our Cross Code grid represents a different letter 8. Bit of a rash place (4) 4. Deduce it’s a fi ner mixture (5) make from this appear in any of the alphabet. You have three letters in the control grid to start Nonagram? Each word I E C I V 9. Twelve-inch elevation? (8) you off. Enter them in the appropriate squares in the main grid, chamber. 5. Did another’s work for him in must use the central letter, 10. Gained top recognition in a then use your knowledge of words to work out which letters spirited fashion (7) and each letter may be competitive fi eld (3,5,5) should go in the missing squares. used only once. At least FIVE ALIVE 6. Composer Ravel turned up As you get the letters, fill in other squares with the same number 11. Surfeit of grain left until one word using all nine HERE are two with a change of heart (5) in the main grid and control grid. Check off the alphabetical list of letters can be found. tomorrow primarily (4) RT IA DZ OE SR miniature five- 7. Worker took Elizabeth into a letters as you identify them. 13. Going into the lead Guidelines: square Central American country (6) 22 Good; 26 Very Good; crosswords afterwards? That’s silly (4) MAGIC SQUARE 30 Excellent. HA ER OA using the same 17. Angry when one’s desired 12. Highest speed going to one’s Any word found in the Concise grid – but the goals are leading to a head? (7) Oxford Dictionary (Tenth Edition) is letters have misunderstanding (5-8) NEUTRAL PLAIN AREA eligible with the following UC US BU AI LC 14. Baffl ed, having been knocked exceptions: proper nouns; plural been mixed up. 20. Sent back another runt in a down (7) USING all 16 letters of the phrase above, form nouns, pronouns and possessives; You have to rush (8) four words each of four letters which will fit in the third person singular verbs; EM MR KE work out which 15. Pressing old city fellow (6) grid to form a magic square in which the words hyphenated words; contractions 21. Overwhelming defeat for a and abbreviations; vulgar slang letters belong 16. Unable to remove a little can be read both horizontally and vertically. words; variant spellings of the to which disorderly crowd (4) same word (where another variant DB AI SA RI SY cloudiness (6) crossword. 22. At work above (4) is also eligible). 18. Fifty in the pool fall suddenly (5) 23. He was able, we hear, to be SUDOKU EQUALISER on the cricket fi eld (5,3) 19. More than one spoke (5) Easy Hard EACH row and each column must contain the numbers 1 to 9, and so must each 3 x 3 box. 3 3 QUICK CROSSWORD 492 1 7 1 95 6 3 1 1 2 3 4 5 5 6 6 7 7 5 91876 29 7 3 3 8 3 3 4 9 10 2 3489 41 1 7 10 PLACE the four signs (add, 11 12 13 4 6 9 2 subtract, multiply, divide) one in each circle so that 14 15 16 17 7 16 3 8 3 4 the total of each across and down line is the same. 18 19 Perform the first calculation in each 2849 35 7 line first and ignore the mathematical law which says you should always 20 21 21 22 24 perform division and multiplication before addition and subtraction. 5 6 1 5 1 23 24 25 All puzzles on this page are supplied by Sirius Media Services. 26 27 318 562 2 1 To try more of our puzzles 28 interactively 738 4 2 86 online go to www.puzzledrome.com 29 PZ1P3611 © Sirius Media Services Ltd PREVIOUS SOLUTIONS 30 FIVE ALIVE: QUIZ CHALLENGE: 1 Stephanie Zimbalist; 2 A newt; 3 Portmanteau; 4 Hansard; 5 George Foreman; 6 Captain James Cook; 7 Celsius (or ACROSS 23. Make good (7) 7. Military force (4) centigrade); 8 Bath; 9 Queensland And Northern Territory Aerial Services; 10 Celebrity Big Brother. (1) Across – Miser; Rabbi; Halve. 1. One who checks CROSS CODE CRYPTIC CROSSWORD: Down – March; Sibyl; Raise. 26. Threats (anag.) (7) 12. Animal accounts (7) appendage (4) 1 2 3 4 5 6 7 8 9 10 11 12 13 Across – 1 Exempt; 4 Heifer; 9 Shampoo; 10 Deism; 11 Odd-jobber; (2) Across – Crane; Aside; Money. 28. Idiotic (7) Down – Charm; Alien; Every. 8. Arrogance (7) G R J N S C D U T W I B Z 12 Won; 13 See eye to eye; 18 Off; 19 Bartender; 21 Gecko; 22 29. Mischievous 13. Coarse file (4) 14 15 16 17 18 19 20 21 22 23 24 25 26 Saffron; 23 Result; 24 Adhere. 9. Colonnade (7) Q E H O P M Y X F A V L K NONAGRAM: goblin (7) 15. Sheet of glass (4) Down – 1 Euston; 2 Eland; 3 Papoose; 5 Elder; 6 Fairway; 7 Rimini; 8 alcove; alive; calve; cave; cavil; clave; 10. Fate (7) EASY SUDOKU HARD SUDOKU 30. Natural gifts (7) 16. Thin wooden strip (4) MAGIC SQUARE: Double-cross; 14 Effects; 15 Overfed; 16 Dodger; 17 Fringe; 19 Broil; clove; coeval; cove; EQUIVOCAL; evil; 11. Spartan (7) 129368754 297564831 clip; lane; into; 20 Dirge. lave; live; love; olive; oval; ovule; uvea; DOWN 17. Radio (8) 14. Venomous snake (3) 853174962 658132479 peon. QUICK CROSSWORD: uveal; vacuole; vail; vale; value; veal; 1. System of letters (8) 18. Universal remedy (7) veil; vial; vice; vile; viol; viola; vlei; 16. Unhurried (4) 674295813 431978526 WORD PYRAMID: Across – 1 Black mass; 9 Phobia; 10 Onus; 11 Rear; 12 Millet; 13 2. Ventures (5) 22. Wandering (6) 3 8 6 5 4 7 2 9 1 3 8 4 6 2 1 9 5 7 Round-shouldered. Ceramic; 16 Oral; 17 Name; 18 Kin; 20 Lye; 21 Afar; 23 Clot; 25 vocal; voice; voile; vole. 18. Seeds (4) 3. Clan (5) 24. Accomplishment (5) 297631485 172459683 EQUALISER: Tetanus; 26 Smooth; 29 Logo; 30 Bard; 31 Olives; 32 Respiring. 19. Wheel shaft (4) 541829376 569387214 Clockwise from top 20. Freshwater duck (4) 4. Greek island (6) 25. Constellation (5) 7 6 8 4 1 3 5 2 9 9 4 3 2 1 5 7 6 8 left – divide; add; Down – 2 Lancer; 3 Casual; 4 Marlin; 5 Spam; 6 Shrivel; 7 Abel; 8 5. Commotion (4) 26. Exhale loudly (4) 415982637 726893145 subtract; multiply. Castanets; 13 Collusion; 14 Race; 15 Carat; 18 Kiln; 19 Rattler; 22 21. Writing 932756148 815746392 Total: 8. Recoup; 23 Camber; 24 Outrun; 27 Ohio; 28 Hose. implement (3) 6. Conveyance (7) 27. Levy (4) www.heartofengland.nhs.uk Find your way around the hospital page 12 Departmentnews Level Accident & Emergency AMU Day Case Unit Education Centre Fothergill Block Haematology Opthalmology Rectory Road Orchard Restaurant Sutton Coldfi eld Partnership Learning Centre Pharmacy West Midlands Ray Jones Unit B75 7RR Rehab Centre Sheldon Unit Treatment Centre Trust head quarters visitors 0121 424 2000 wards 1 to 6 staff wards 7-12 Wards 26&27 wards 14 - 17 visitors wards 19 & 20 Partnership wards 21 to 24 Learning Centre wards 26 & 27 Opthalmology & Haematology Sheldon Treatment Unit Centre Pathology

Fothergill Wards staff Orchard 1 to 6 Restaurant Day Case Block Unit 604 Pharmacy Wards Richard Salt Unit 21 to 24 X-Ray Wards 7 to 12 604

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Jones E MAIN A.M.U. Unit B ENTRANCE Wards Wards Rehab Education 19 & 20 Ward 18 14 to 17 Centre Centre 15C 71 75 110 904 914 RECTORY ROAD to Town 15C 71 75 Centre 110 904 914 15C 71 75 to Town 110 904 914 Centre 15C 71 75 110 904 914

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