How to get replacement batteries or repairs for your hearing aid

Hearing Services Department Produced: June 2021 Review: March 2022 Information for Patients Leaflet number: 358 Version: 2.2

How to get replacement batteries Replacement batteries for your NHS hearing aid are free of charge. You can collect batteries from any of the hospitals, doctor’s surgeries or health centres listed in this booklet (even if you do not attend that particular surgery). If you are unable to collect your batteries in person, a friend or relative may do so on your behalf, or you can request them by post. Please bring your yellow appointment card with you, or send with your postal request.

Requesting replacement batteries by post: To receive replacement batteries by post, please send your yellow appointment card and a stamped self-addressed envelope to the address below. Please use a large letter stamp, as the envelope will be thicker when returned to you.

Hearing Services Department LARGE Royal Infirmary Self-addressed LETTER Leicester envelope STAMP LE1 5WW

You can also send you hearing aid(s) in by post for repair, and/ or request replacement tubes and domes. 2 large letter stamps will cover the cost of postage for batteries plus tubes and domes, however if sending in a hearing aid(s) we advise that you check the postage required with the post office. Insufficient postage may result in a delay of the return of your aid(s) and additional charges from the post office.

Health information and support is available at www.nhs.uk or call 111 for non-emergency medical advice Visit www.leicestershospitals.nhs.uk for maps and information about visiting Leicester’s Hospitals To give feedback about this information sheet, contact [email protected]

1 Re-use of this leaflet is restricted by Creative Commons license Collection of batteries:

Age Concern Anstey Surgery Humberstone Gate 21a The Nook Leicester LE1 3PJ Anstey Monday to Friday (9am to 4pm) Leicester LE7 7AZ Tel: 0116 222 0555 Monday to Friday (8.30am to 6pm) Tel: 0116 236 2531 Age UK - Gloucester House 3 Norman Way Ashby & District Hospital LE13 1JE Leicester Road Monday to Friday (8.30am to 5pm) Ashby-De-La-Zouch Tel: 01664 410253 LE65 1DG Monday to Friday (9am to 4pm) Age UK - Senior Citizens Centre Tel: 01530 468 500 Kings Walk Earl Shilton Aylestone Health Centre Leicester LE9 7NL 15 Hall Lane Monday to Friday (8.30am to 5pm) Aylestone Tel: 01455 847666 Leicester LE2 8SF Monday to Friday (8am to 6.30pm) Age UK Tel: 0116 283 7825 Uppingham Shop 13 High Street East Beaumont Leys Health Centre Uppingham 1 Littlewood Close LE15 9PY Beaumont Leys Monday to Saturday (9am to 4pm) Leicester LE4 0UZ Tel: 01572 822171 Monday to Friday (8.30am to 6.30pm) Saturday (9am to 11am) Tel: 0116 235 0435

2 www.leicestershospitals.nhs.uk Collection of batteries:

Braunstone Health Social Care Centre Bushloe Surgery 39 Hockley Farm Road Two Steeples Medical Centre Leicester LE3 1HN Abington Close Monday to Friday (8am to 6.30pm) Tel: 0116 295 3200 Leicester LE18 2EW Monday to Friday (8.30am to 5.30pm) Barwell & Hollycroft Medical Centre Tel: 0116 344 0233 Jersey Way Barwell Community Hospital Leicestershire LE9 8HR Broom Leys Road Monday to Friday (8am to 6.30pm) Coalville Tel: 01455 849149 Leicestershire LE67 4DE Monday to Friday (8.30am to 5.30pm) Belgrave Health Centre Tel: 01530 467400 52 Brandon Street Leicester LE4 6AW Countesthorpe Health Centre Monday to Friday (9am to 6.30pm) Central Street Tel: 0116 295 2200 Countesthorpe Leicestershire LE8 5QJ Billesdon Surgery Monday to Friday (8.30am to 5.30pm) 4 Market Place Tel: 0116 277 6336 Billesdon Leicester LE7 9AJ Surgery Monday to Friday (8am to 6pm) 53 Borough Street Tel: 0116 259 6206 Castle Donington Derby DE74 2LB Monday to Friday (8.15am to 6.15pm) Tel: 01332 856050

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Charnwood Drive Surgery Downing Drive Surgery 39 Linkfield Road 155 Downing Drive Mountsorrel Evington LE12 7DJ Leicester LE5 6LP Monday to Friday (9am to 6pm - except Wednesday) Monday to Friday (8am to 6pm) Tel: 0116 237 5089 Tel: 0116 241 3801

Central Surgery Forest House Surgery Brooksby Drive 25 Leicester Road Leicester LE2 5AA Leicestershire LE12 9DF Monday to Friday (7.45am to 6.30pm) Monday to Friday (8.30am to 6.30pm) Tel: 0844 499 6973 Tel: 01509 508412

Desford Surgery Glenfield Hospital 54 Main Street Main Reception Desford Groby Road Leicestershire LE9 9GF Leicester LE3 9QP Monday to Friday (8am to 6pm) Monday to Friday (8am to 11pm) Tel: 01455 828 947 Tel: 0116 256 3427

Dr Wilson & Partners Greengate Medical Centre 6A High Street 1 Greengate Lane Fleckney Birstall Leicestershire LE8 8AJ Leicester LE4 3JF Monday to Friday Monday to Friday (8am to 6pm) (8.15am to 12noon & 2pm to 5.30pm) Thursday (9am to 1pm) Tel: 0116 240 4462 Tel: 0116 267 7901

4 www.leicestershospitals.nhs.uk Collection of batteries:

Hazelmere Medical Centre Hospital 58 Road Outpatient Area 1 Blaby Main Reception Leicester LE8 4DN Hill Street entrance Monday to Friday (8am to 6pm) Hinckley LE10 1AG Tel: 0116 277 1666 Monday to Friday (9am to 4pm) Tel: 01455 441564 Hearing Services Department Leicester Royal Infirmary Hinckley & Bosworth Hospital Leicester LE1 5WW Ashby Road Monday to Friday (8.30am to 5pm) Hinckley Tel: 0116 258 5824 Leicestershire LE10 3DA Monday to Friday (8.30am to 5pm) Heath Lane Surgery Tel: 01455 441800 Heath Lane Earl Shilton Hedges Medical Centre Leicestershire LE9 7PB Pasley Road Monday to Friday (8am to 6.30pm) Leicester LE2 9BU Tel: 01455 844431 Monday to Friday (8am to 6.30pm) Tel: 0116 225 1277 Heatherbrook Surgery 242 Astill Lodge Road Hugglescote Surgery Beaumont Leys 151 Grange Road Leicester LE4 1EF Hugglescote Monday to Friday (8am to 6.30pm) Coalville Tel: 0116 235 6324 Leicestershire LE67 2BS Monday to Friday (8am to 6.30pm) Tel: 01530 832109

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Humberstone Medical Centre Lutterworth Group Practice 150 Wycombe Road Gilmorton Road Leicester LE5 0PR Lutterworth Monday to Friday (8am to 6.30pm) Leicestershire LE17 4EB Tel: 0116 276 6605 Monday to Friday (9am to 6pm) Telephone: 01455 553531 Ibstock House Surgery 132 High Street Mahavir Medical Centre Ibstock 10 Chestnut Way Leicestershire LE67 6JP East Goscote Monday to Friday (8.30am to 6pm) Leicester LE7 3QQ Tel: 01530 263467 Monday to Friday (9am to 6.30pm) Tel: 0845 045 0381 Jubilee Medical Practice Health Centre Surgery Melton Road Back Lane Syston Market Bosworth Leicestershire LE7 2EQ Warwickshire CV13 0LD Monday to Friday (8am to 6pm) Monday to Friday Tel: 0116 295 0600 (9am to 12.30pm & 1.30pm to 5.30pm) Telephone: 01455 290 200 Hospital Epinal Way (entrance 2) Orchard Medical Practice Loughborough Orchard Road Leicestershire LE11 5YJ Broughton Astley Monday to Friday (9am to 5pm) Leicestershire LE9 6RG Tel: 01509 564 333 Monday to Friday (8.30am to 5pm) Tel: 01455 282 599

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Pasley Road Health Centre Shepshed Health Centre Pasley Road Field Street Leicester LE2 9BU Shepshed Monday to Friday (8am to 6.30pm) Leicestershire LE12 9AL Tel: 0116 2958430 Monday to Friday (8am to 6pm) Tel: 01509 601 201 Quorn Medical Centre 1 Station Road South Wigston Health Centre / Quorn Dr Platts & Partners Leicestershire LE12 8BP 80 Blaby Road Monday to Friday (8.30am to 6pm) South Wigston Tel: 01509 412 232 Leicestershire LE5 2NL Monday to Friday (8am to 6pm) Rushey Mead Medical Practice Tel: 0116 278 2028 8 Lockebie Walk Leicester LE4 7ZX Springfield Road Health Centre Monday to Friday (8am to 6.30pm) Springfield Road Tel: 0116 323 2026 Leicester LE2 3BB Monday to Friday (8am to 5pm) Rutland Memorial Hospital Tel: 0116 225 6770 Cold Overton Road St Luke’s Treatment Centre Leicestershire LE15 6NT 33 Leicester Road Monday to Friday (8am to 6pm) LE16 7BN Tel: 01572 722 552 Monday to Friday (8.30am to 5.30pm) Tel: 01858 410300

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Syston Health Centre County Practice Two Shires Surgery Melton Road Torch Way Syston Market Harborough Leicestershire LE7 2EQ Leicestershire LE16 9HL Monday to Friday (8am to 6.30pm) Monday to Friday (8am to 5.30pm) Tel: 0116 295 0500 Tel: 01858 434 523

The Health Centre Uppingham Road Health Centre Charnwood Mill 131 Uppingham Road Sileby Road Leicester LE5 4BP Barrow-On-Soar Monday to Friday (8am to 6pm) Leicestershire LE12 8LN Tel: 0116 295 8295 Monday to Friday (8am to 6pm) Tel: 01509 410 200 Willowbrook Medical Centre 195 Thurncourt Road The Limes Medical Centre Thurnby Lodge 65 Leicester Road Leicester LE5 2NL Narborough Monday to Friday (8am to 6pm) Leicester LE19 2DU Tel: 0116 243 2727 Monday to Friday (8am to 6pm) Tel: 0116 286 4421 Wycliffe Medical Practice Gilmorton Road The Old School Surgery Lutterworth Dr Kilpatrick & Partner Leicestershire LE17 4EB 2A Station Road Monday to Friday (8.30am to 6pm) Kibworth Tel: 01455 553531 Leicestershire LE8 0LN Monday to Friday (8am to 6pm) Tel: 0116 279 2422

8 www.leicestershospitals.nhs.uk How to get your hearing aid repaired or serviced Repairs and servicing can be done either by post, attending one of our drop-in clinics (there are only 2 locations for this), or making an appointment to attend one of our repair clinics. You may be asked to make a repair appointment in order to assess any further treatment needed, or to discuss any other issues that you may have regarding your hearing aid(s). You should have your hearing reassessed every 3 years.

Requesting a repair by post: Please send your hearing aid with your yellow appointment card to the address on page 1. You will need a large letter stamp but we advise you check with the post office as needed. You will also need to include a stamped self-addressed envelope with a large letter stamp on it (as the envelope will be thicker when returned) so we can return your aid(s) to you. If you are also requesting accessories at the same time, please see the instructions on page 1 for applying extra stamps to your self-addressed envelope. Insufficient postage may result in a delay for the return of your aid(s) and additional charges from the post office.

Attending a drop-in clinic for repair or servicing: If you need your hearing aid repaired or serviced, or need a new mould, we offer a walk-in repair clinic where you can be seen without an appointment.. We offer this service at 2 different locations: Evington Belgrave St Phillips Church 25 Buller road Evington Road, Leicester LE2 1HN Leicester LE4 5GB Between 9.30am and 12pm Between 9.30am and 12pm Every 1st and 3rd Monday of the month Every 2nd and 4th Wednesday of the month

Making an appointment for repair or servicing: You can make an appointment to have your hearing aid(s) serviced or repaired at your convenience. The Hearing Services Department has a dedicated telephone line in order to book repair appointments at the named clinics on the next page; please state which clinic you would like to attend. The telephone line is currently open Monday, Tuesday, Thursday and Friday - 9am to 12.30pm and 1.30pm to 5pm (this may be subject to change). Telephone: 0116 258 5120 Text (only): 0772 918 8421 Email: [email protected]

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Clinic locations for repairs and servicing - by appointment only:

Braunstone Health & Social Care Centre Melton St Mary’s Hospital 33 Hockley Farm Road Thorpe Road Leicester LE3 1HN Melton Mowbray Leicestershire LE13 1SJ

Coalville Health Centre 1 Market Street Rutland Memorial Hospital Coalville LE67 3DX Cold Overton Road Oakham LE15 6NT

Hinckley Hospital – Outpatient’s Department Mount Rd (entrance on Hill Street) St Luke’s Treatment Centre 33 Leicester Road Hinckley LE10 1AG

Market Harborough LE16 7BN Leicester Royal Infirmary Syston Health Centre Hearing Services Department Melton Road Leicester Royal Infirmary Syston Leicester LE1 5WW

Leicestershire LE7 2EQ Loughborough Hospital Two Steeples Medical Centre Epinal Way (entrance 2) Abington Close Loughborough LE11 5YJ Wigston

Leicestershire LE18 2EW

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اگر آپ کو یہ معلومات کسی اور زبان میں درکار ہیں، تو برا ِہ کرم مندرجہ ذیل نمبر پر ٹیلی فون کریں۔ ُ على هذہ المعلومات بلغ ٍة أخرى، الرجاء االتصال على رقم الهاتف الذي يظهر في األسفل જો તમને અꋍય ભાષામા廒 આ માહિતી જોઈતી િોય, તો નીચે આપેલ ન廒બર પર કૃપા કરી ટેહલફોન કરો ਜੇ ਤੁਸȂ ਇਹ ਜਾਣਕਾਰੀ ਕਕਸੇ ਹੋਰ ਭਾਸ਼ਾ ਕਿਚ ਚਾਹੁੁੰਦੇ ਹੋ, ਤਾ拓 ਕਕਰਪਾ ਕਰਕੇ ਹੇਠਾ拓 ਕਦਿੱਤੇ ਗਏ ਨੁੰਬਰ ‘ਤੇ ਟੈਲੀਫੋਨ ਕਰੋ।

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