DFW International Airport Excellence in Customer Service Awards Zenola Campbell Vice President, Concessions

2 Sean Donohue CEO, DFW Airport

3 Zenola Campbell Vice President, Concessions

4 DFW Team Member of the Year Carolyn “Susie” Griner

6 DFW Team Member of the Year Carolyn “Susie” Griner

7 Julio Badin Sr. Vice President Customer Experience

8 Four Day Weekend Hero Awards Dr. Carrie de Moor Dr. Paul Kivela Minnie Pokhrel Code3 Code3

11 HMSHost

12 OdehMickens DFW Concessions

13 Transportation Business Unit Partner of the Year 2018 Parking Partner of the Year PCI DFW Valet

15 2018 Parking Partner of the Year PCI DFW Valet

16 Transportation Business Unit Customer Service Employee of the Year SP-Plus Terminal Link Samuel Blanco

18 SP-Plus - Express Aboubacar “Sid” Nguessan

19 SP-Plus - Rental Car Center Rachel Blanton

20 ABM - Remote Michelle Bernal

21 ABM - Employee Shuttle Tana Rodriguez Espinosa

22 PCI - DFW Valet Matt Stabler

23 Customer Service Awards Rental Car Center 2018 RAC Customer Service Award DTG Operations, Inc. – Dollar Thrifty Auto Group

25 2018 RAC Customer Service Award EAN Holdings, LLC – Enterprise Rent-A-Car

26 Customer Service Champion Awards Food and Beverage Casual Dining/Bar – High Volume Air Star/LTS Marquis DFW II, LLC – Chili’s (C33)

28 Casual Dining/Bar – Low Volume FGR Food Corporation – Reata (D33)

29 Coffee/Snack – High Volume Grove, Inc. – Dunkin Donuts/Baskin Robbins (C17)

30 Coffee/Snack – Low Volume DFW LLC Joint Venture – Pinkberry (A26)

31 Fast Food/Quick Serve – High Volume McDonald’s Corporation – McDonald’s (C22)

32 Fast Food/Quick Serve – Low Volume Air Star/LTS Marquis DFW II, LLC – (C24)

33 Customer Service Champion Awards Retail News/Convenience – High Volume Paradies-Southwest, LLC Univision, Expressions by Lavazza (D34)

35 News/Convenience – High Volume WDFG/Howell-Mickens JV – Fox News (C19)

36 News/Convenience – Low Volume HG Multiplex DFW JV – Hudson News (B43)

37 Duty Free/Specialty Retail – High Volume Team Retail JV/, a Texas GP Dallas Cowboys Pro Shop (A33)

38 Duty Free/Specialty Retail – Low Volume Team Retail JV/Dallas, a Texas GP Cowboys Pink (D10)

39 Duty Free/Specialty Retail – Low Volume Estee Lauder Terminal D Joint Venture Jo Malone, Aveda, MAC (D20)

40 Duty Free/Specialty Retail – Low Volume Duty Free Americas Dallas, LLC – Mont Blanc (D24)

41 Customer Service Champion Awards Kiosks and Landside Operators Kiosks – High Volume DFW Pop Restaurants, LLC – Rodeo Bar (B32)

43 Kiosks – Low Volume Southwest Concessions, Inc – Southwest News (A39)

44 Landside Operators – High Volume HG DFW Retailers JV Hudson/Dunkin Donuts (E5 Landside)

45 Landside Operators – Low Volume HG Multiplex DFW JV Hudson News/Daily Java (B28 Landside)

46 Customer Service Champion Awards Services Currency Exchange/Spa Salon/Services – High Volume Minute Leap DFW, LLC – Minute Suites (D23)

48 Currency Exchange/Spa Salon/Services – Low Volume FASTPASS UCDFW, PLLC – Code3 Urgent Care (D25)

49 Concessions Operational Excellence Awards Air Star/LTS Marquis DFW II, LLC Pizza Hut (C24)

51 Team Retail JV/Dallas, a Texas GP Cowboys Pink (D10)

52 Estee Lauder Terminal D Joint Venture Jo Malone, Aveda, MAC (D20)

53 Duty Free Americas Dallas, LLC Mont Blanc (D24)

54 Minute Leap DFW, LLC Minute Suites (D23)

55 Concessions Contractor of the Year 2018 Contractor of the Year Holder Construction Company

57 Concessions Partner of the Year 2018 Passenger Amenities Partner of the Year AT&T Wi-Fi Services

59 Concessions Customer Service Champion Awards Refaat Boshra Salt Lick (A16)

61 Emily Moreira Starbucks (A20)

62 Azba Mohamed Ali Southwest News (A24)

63 Sujoy Dangol Minute Suites (A37)

64 Belew Waseme Freshens (C35)

65 Patricia Sanford & Lorna Richards WDFG (C36)

66 Andria Ramirez Minute Suites (D23)

67 Selina Pita Coach (D24)

68 Amber Helzer & Sarah Moeller Code3 (D27)

69 Magda Nour Starbucks (D23)

70 Bishal Limbu Starbucks (D27)

71 Sarah Forrest XpresSpa (D31)

72 Mahe Hussain Brighton (B29)

73 Joseph Ekutshu Starbucks (B12)

74 Amani Mahmoud (B9)

75 Cynthia Rosales Starbucks (E34)

76 Diana Barajas Dunkin Donuts (E8)

77 Rinkesh Patel Starbucks (Southgate)

78 Britney Warfield, Habeda Bibi, Stephine Gambles, Georgiana Hoover & Baboucarr Jeng Dollar Thrifty Auto Group

79 Rosie Robles EZ/Advantage

80 Faustino Lara Sixt

81 Jessica Betford Sixt

82 Ninka Tamraker Starbucks (D Landside)

83 Pratikshya Malla Coach (D24)

84 Kabita Byanjankar Starbucks (D23)

85 Yumi Mendiola Duty Free (D30)

86 Katrina Zorilla McDonald’s (D34)

87 Afia Rahman Centurion Lounge (D16)

88 Anita Sweet Swarovski (A24)

89 Khalaf Abdelmalik Twisted Root (A24)

90 Jose Acevedo Elite Shoe Shine

91 Natalie Downer Grab

92 Leina Alfanash Marshall Rousso – Lick (E12)

93 Kairi Sneed Gameway (E16)

94 Etenesh Damtwe Hudson (B6)

95 Omar Zaher RAC – DTG (RAC)

96 Eleni Arellano Starbucks (A37)

97 Pratik Limbu Starbucks (C21)

98 Sue Hammerly L’Occitane (A19)

99 Customer Service Employee of the Year Carlos Flores XpresSpa Services (E31)

101 Jarvis Haggins Kiehl’s (A33)

102 Nazlin Jamal Southwest News (D22 Landside)

103 Brandon Mason Peet’s Coffee (E19)

104 Hamelmal Assefa Dunkin Donuts/Baskin Robbins (C17)

105 Ken Buchanan Executive Vice President, Revenue Management

106 Clean, Working, Friendly Awards

First Time Winners Two Quarter Winners Three Quarter Winners Four Quarter Winner

• Pizza Kitchen • Brighton (A17) • Pizza Hut (C24) • Soundbalance (E33) (A29) • Brookstone (A25) • Brighton (B33) • Cousin’s Bar-B-Q (B43) • DFW Scoreboard (A16) • Cowboys Pink (D10) • McDonald’s (B40) • Hudson News (B7) • Ertekin (D17) • Peet’s Coffee (E19) • Hudson News, Hudson • Ertekin Fashions (A28) • Pizza Hut (C6) Bookseller, Dunkin’ Donuts • Hugo Boss/TUMI (D27) • (B24) (A13) • InMotion Entertainment • Uno Due Go (E36) • Marshall Rousso (E12) (B10) • Daily News Express (C10) • North Duty Free (D34) • InMotion Entertainment • Natalie’s Sweet Gourmet • Southwest News/LaCreme (E15) (B41) (E14 Landside) • Jo Malone, Aveda, MAC • Timeless Travel (D16) • Stockyards Marketplace (D20) • TX News Connection (C36) (A15) • Kate Spade (D27) • XpressSpa Services (E31) • Texas Territories (B41) • L’Occitane (D33) • Travelex Currency (D22 • Longchamp (D24) Customs) • Michael Kors (D27) • Travelex Currency (D22 • Southwest News (A39) Landside) • Sunglass Hut (A24) • Minute Suites (D23) • Sunglass Icon (D27) • Code3 Urgent Care (D25) • Xpress Spa Services (D34)

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