— JULY 8, 2020 | ELECTRIFICATION LIVE WEBINAR charging solutions Safety and connected services Martua Hutagaol, Product Marketing Specialist, Electrification, Indonesia — Electric Vehicle : Safety and connection service Webinar: July 8, 2020 | 10.00 – 11.00 WIB

Agenda for today: . Safety Aspects related to EV charging . Connection to back office & payment system . Digital integration . Connected to service platform

Total duration : 1 hour Martua Hutagaol This is part two of a series three webinars on e-mobility Product Marketing Specialist Power Protection

July 9, 2020 Slide 2 — ABB EV charging Mission statement – EV Infrastructure team

…from 3-600kW… …based on standards… …in all countries...

Present in 60+ countries

..with cloud connectivity.. …using ABB technology… and ABB manufacturing.

Epyon, Founded in 2005

We offer AC and DC charging solutions for Electric Vehicles…

July 9, 2020 Slide 3 — Public and commercial car charging – Use cases Charging service should match charging application and demand

Public and commercial EV Charging

AC destination DC destination DC Fast DC High Power

3-22 kW 20-25 kW 50 kW 150 to 350 kW+

4-16 hours 1-3 hours 20-90 min 10-20 min

– Office, workplace – Office, workplace – Retail, grocery, mall, big box, – Highway corridor travel – Home – Hotel and hospitality restaurant – Metro ‘charge and go’ – Multi family housing – Parking structures – High turnover parking – Highway rest stops – Hotel and hospitality – Dealerships – Convenience fueling stations – Petrol station area’s – Overnight fleet – Urban fleets – Highway truck stops and travel – City ring service stations – Supplement at DC charging – Public or private campus plazas – OEM R&D sites for PHEVs – Sensitive grid applications – OEM R&D

July 9, 2020 Slide 4 — Public and commercial car charging – Use cases Charging service should match charging application and demand

Public and commercial EV Charging

AC destination DC destination DC Fast DC High Power

3-22 kW 20-25 kW 50 kW 150 to 350 kW+

4-16 hours 1-3 hours 20-90 min 10-20 min

July 9, 2020 Slide 5 — General Overview Technical Data Safety Aspects related to EV charging — General overview Terra 54 CJG User operated components

A

A Touchscreen display B Payment terminal B C C Emergency button D RFID reader D E E AC charging connector and connector holder F F CHAdeMO charging connector and connector holder G G CCS charging connector and connector holder

July 9, 2020 Slide 7 — Overview Terra 54 CJG Cabinet with open doors

C

A. Front door (with connector holder only)

B. Right door, DC charging side CHAdeMo only

A C. Left door, AC/DC charging side B

July 9, 2020 Slide 8 — Overview T54 Component view open front door

A RCBO control group

B DC power modules RCD group

C Main switch (mains isolator)

July 9, 2020 Slide 9 — Overview T54 Component view open side door, AC side

D Power module circuit breakers (5x)

E 24 V power supply

F AC relay

G Overvoltage protection H Mains isolator, cable connection

Cable incoming

July 9, 2020 Slide 10 — Overview T54 Component view open side door, DC side

I AC relay

J MCB, 32 A or 63 A

K AC charging Type B RCD

July 9, 2020 Slide 11 — Safety Auxiliary

Auxiliary power Safety circuit

Magnetic door sensors IMI Interlock - RCD Top door left, front, right (in series) Remote resettable with Bottom front door servo motor

Always connection to N and PE Emergency button RCD + 3 Combined 2 circuits phase Circuit breaker 1 phase RCBO

July 9, 2020 Slide 12 — Communication Protocol Operation of charger — Standard connector

July 9, 2020 Slide 14 — General Standards/Description – Functions of the fast

July 9, 2020 Slide 15 — Charging sequence AC and Combo Protocol Communication Related system activities are specified in a detailed but highly compressed manner in IEC 61851-23, Annex CC PP – Proximity Pilot – Resistor in connector and car CP - Control Pilot Low level Communication – PWM – Pulse Width Modulation • Controlled by charger – Amplitude controlled by car (Status change: A,B,C, etc.) – SLAC • Unique channel, set-up Ethernet-like communication for high level High level communication – PLC – Power Line Communication (Devolo module) – Authorization – Current request

July 9, 2020 Slide 16 — Charging sequence DC Related system activities are specified in a detailed but highly compressed manner in IEC 61851-23, Annex CC.

July 9, 2020 Slide 17 — Connection to back office & payment system — Digital integration of a conventional EV charger Limitations of the model

Customer needs dedicated operation Operator back-office, Expensive back office platform as it to monitor & manage the connectivity B2C applications must cover all B2C use cases 24/7 with limited economies of scale (payment, user management...) and be (SIM cost, …) fully scalable to connect large network Operator managed connectivity and cover all features for asset monitoring & service

Standard protocol (OCPP)

Limited possibilities for remote Unclear responsibility in case of diagnostics & configuration due to connectivity issues – HW supplier limitations in the protocol leading to (modem) or operator (GSM provider)? more on-site delegations

A setup purely based on direct OCPP integration leads to higher investments & higher operational cost. It also limits the remote service possibilities for the service team of the operator and ABB – leading to lower uptime.

July 9, 2020 Slide 19 — Digital integration of an ABB EV charger Dual Uplink Option – Combining direct OCPP with the benefits of the ABB EVCI platform

Benefits Operator back-office, Combine benefits of EVCI platform with direct OCPP setup B2C functionality In case of a multi-brand network with AC and DC chargers, apply one OCPP connectivity model for all chargers in the network Details Direct OCPP Available on HPC, on Terra 54 and on AC, DC-Wallbox Web tools Only for OCPP 1.6 and 2.0 (using JSON via websockets) customer Both communication channels use the same internet connection (either SIM or Ethernet) to send data to the two different end points ABB EVCI The IT setup for dual-uplink is more complicated for the operator than in a “platform- platform to-platform” setup using the internet based OCPP API:

– Customer needs to ensure scalability of the IT platform (number of connected Extended protocol chargers) – Customer must manage/ monitor the websocket and the M2M communication to Web tools ensure OCPP communication ABB service – Customer must implement redundancy & failover mechanisms for live maintenance on own platform and gateway Same commercial model as in cloud to cloud setup (Charger Connect plus OCPP API)

July 9, 2020 Slide 20 — ABB Connected Platform High level architecture

OCPP Server Other Operator Applications Platform enables customers and partners to integrate with the ABB chargers via web tools Driver Care Helios for ABB and APIs and to launch new/ innovate services Charger Care Service OCPP API, POI API, … Web tool payment Organization

ABB Connected Services Platform Worldwide availability of the Connected on Azure Cloud 4 redundant systems in 2 locations Services Platform ensuring stability, global scalability and advanced, innovative features Server 1 Server 2 Server 3 Server 4 for ABB customers & partners.

Secure connectivity of chargers Best-in class Charging Stations for all charging monitored 24/7 by the Network protocols (CCS, Chademo, GB) and for all Operation Center (NOC) markets

July 9, 2020 Slide 21 — Web tool – Driver care

– fff Understand network status and how it is used Manage access without using OCPP Benefit Improved EV driver satisfaction due to a fast & competent driver support Monitoring status of network and on EV charger level Gain insight by standard reports Customer export of complete data sets Access management – PIN and RFID card management Main features Solutions & Cases – Diagnosis and repair guidelines – Escalate cases to ABB Service in tool Notifications Works for all products (past, now and future)

July 9, 2020 Slide 22 — Web tool – Driver care Real time monitoring and configuration

Navigation and GPS position

July 9, 2020 Slide 23 — Web tool – Driver care Real time monitoring and statistics

How were charge sessions stopped on this charger? For all charge sessions since 2-6-2017

July 9, 2020 Slide 24 — Web tool – Driver care Real time monitoring, configuration and statistics

July 9, 2020 Slide 25 — Web tool – Driver care Statistics and Export to Excel

July 9, 2020 Slide 26 — Web tool – Driver care Access management via RFID card or PIN module

July 9, 2020 Slide 27 — Web tools – Driver care Notifications, Solutions and Cases

July 9, 2020 Slide 28 — Web tools – Driver care Notifications, Solutions and Cases

July 9, 2020 Slide 29 — Web tool – Charger care Advanced diagnosis

July 9, 2020 Slide 30 — Web tool – Charger care Advanced diagnosis/ Service page CPI AC Example

No errors All Box checks OK

Error found Box check indicates CPI AC Error Check Solutions tab for instructions Check charger values for real time data

July 9, 2020 Slide 31 — Web tool – Charger care Advanced diagnosis/ Service page CPI AC Example

Solution title following box checks reference

Troubleshooting guideline

Information from chargers values needed Diagnostics Root cause Solution Spare part needed

July 9, 2020 Slide 32 — Web tool – Charger care Advanced diagnosis/ Service page CPI AC Example

Information from chargers values needed

July 9, 2020 Slide 33 — Web tool – Charger care

Reduced time to repair → charger uptime Benefit Efficient and optimized own service operation Improved service level of network due to optimized charger support

Remote monitoring and advanced diagnostics features – Charger network overview – Status & statistics on charger level – Real time insights on component level status, parameters and HW versions Access to advanced settings and remote action Main features – Changing parameters and configurations – Rebooting individual boards Online spare part information (ordering via LSUs) Access to solution library and technical documentation Case management and automatic notifications For Terra 54, Terra 24, Bus, Wallbox and HPC (not for T51/T52)

Requirements Can only be operated by ABB certified service engineers

July 9, 2020 Slide 34 — Providing access to a charger Via RFID cards and/or Mobile phone APPs

ABB provides the commands (like start/ stop charger) and information (like progress) for the App. ABB does not build the App., nor provides RFID cards Authentication

ABB ensures integration between charger and IT-systems

July 9, 2020 Slide 35 — Payment solutions for ABB DC Fast chargers Payment terminal

Payment via credit card, NFC (incl. Apple Pay or Google Pay, depending on availability per country)

Low operational and transactional costs

Field upgrade for any Terra HP, Terra 54HV, Terra 54, Terra 24

Payment upfront per charging session, or per use (kWh / time)

Main features Automatic cancellation of payment in case of problems during first minutes of charging

Operator control via ABB Web modules

– Setting price per outlet

– Transaction overview (successful and canceled ones)

Default RFID functionality can be maintained

July 9, 2020 Slide 36 — Web tool – Payment

Need to know Mandatory for managing the payment device

Managing the settings of the payment device (pricing, reconciliation,…) Actual insight in the transactions related to charge sessions to support Main features end customers Access to receipts Financial (day) statement required for accountant

July 9, 2020 Slide 37 — Payment solution (CCV)

Main features Terra HP – Payment via credit card and NFC (incl. Apple Pay or Google Pay, depending Terra 54HV, Terra54, Terra 24 on availability per country)

– No PIN code entry

– Support of low value transactions

– Low operational and transactional cost

– Field upgrade for any Terra HP, Terra 54HV, Terra 54, Terra 24

– Default RFID functionality remains available

– Payment upfront per charging session, or per use (kWh / time)

Operator control via ABB “Web Solution Payment”

– Automatic cancellation in case of problems during first minutes of charging (time can be set) Now available in in: – Price setting , , , , , , , – Transaction overview , , , and

July 9, 2020 Slide 38 — Payment solution (Nayax)

Main features Terra 54HV, Terra 54, Terra 24 Terra HP – Payment via credit card and NFC (incl. Apple Pay or Google Pay, depending on availability per country)

– No PIN code entry

– Support of low value transactions

– Low operational and transactional cost

– Field upgrade for any Terra HP, Terra 54HV, Terra 54, Terra 24

– Default RFID functionality remains available

– Payment upfront per charging session, or per use (kWh / time) Now available in: Andorra, , Austria, Belgium, , , , China, Costa Operator control via ABB “Web Solution Payment” Rica, Croatia, Cyprus, Czech Republic, , , , Germany, , Greenland (Denmark), Guatemala, , , India, Ireland, – Automatic cancellation in case of problems during first minutes of charging (time Israel, Italy, Kosovo, , Liechtenstein, , Luxembourg, Malta, can be set) , Netherlands, Norway, Palestine, Panama, , , Puerto – Price setting Rico (USA), Romania, San Marino, Singapore, , , South Africa, , Sweden, Switzerland, Thailand, , United Kingdom, – Transaction overview of America

July 9, 2020 Slide 39 — Payment solution (CCV)

Device must be Only for Germany certified by acquirer All countries (see previous list)

Device Acquirer Scheme Bank

To transfer money EMV Chip

NFC Card

NFC Phone

July 9, 2020 Slide 40 — Payment solution (Nayax) Payment via credit card and NFC (incl. Apple Pay or Google Pay, depending on availability per country

KWH/time

AcquirerDevice Acquirer Scheme Bank

To transfer Authorized company money to handle financial transactions

Swipe  Swipe Check availability of the solution outside of  the USA with the ABB-EVCI NFC  Will be activated soon NFC  Will be activated soon EMV  Will be activated once EMV is active in US

July 9, 2020 Slide 41 — Payment solutions for ABB DC Fast chargers Payment model

Membership model (with authentication) Payment terminal How it works EV Driver is registered as a member in the back-office of the operator. EV Driver is not registered as a member. The member can choose from various pricing and payment models Payment upfront per charging session, or per use (kWh / time) To start charging, the driver is authenticating himself via RFID/PIN/App. To start charging, the driver is required to swipe the credit card/ NFC device The operator checks the member data, approves and allows charging process to start. The credit card of the driver is checked by the terminal and allows charging process to start. Requirements OCPP integration (OCPP V1.6 via Dual Uplink) Payment terminal and web module for payment Operators back office system must support membership management Commercial agreement between credit card acquirer and operator and billing process Pros Flexibility to adapt business/ pricing model (e.g. flat rate, certain users Anyone with a credit card can use the charger, user experience similar charge for free, peak hours etc..) to getting petrol Connect with other offerings No membership management and back-end payment system needed Operator can use membership model as a “lock-in effect” for the EV drivers Cons Client needs to register as member Operator cannot benefit from a “lock-in effect” for the EV drivers (no membership) Operator needs to setup the backend process including membership management, billing process Price and servicing the HW on the charger

July 9, 2020 Slide 42 — Service & Support — ABB Connected Services Platform High level architecture

OCPP Server Other Operator Applications Platform enables customers and partners to integrate with the ABB chargers via web tools Driver Care Helios for ABB and APIs and to launch new/ innovate services Charger Care Service OCPP API, POI API, … Web tool payment Organization

ABB Connected Services Platform Worldwide availability of the Connected on Azure Cloud 4 redundant systems in 2 locations Services Platform ensuring stability, global Server 1 Server 2 Server 3 Server 4 scalability and advanced, innovative features for ABB customers & partners.

Secure connectivity of chargers Best-in class Charging Stations for all charging monitored 24/7 by the Network protocols (CCS, Chademo, GB) and for all Operation Center NOC markets

July 9, 2020 Slide 44 — ABBs Connected services and service offering A modular concept designed to adapt to customer needs

Enabled by connectivity!

API Web Tools Remote Services On Site Spare Parts Training Warranty Services OCPP API Driver Care Diagnostics Recommended Diagnostic Standard Preventive spare part kits training warranty Charger care Trouble-shooting Maintenance Subscription for Field repair Extended Card Payment Predefined SLA On-site spare parts training warranty response time troubleshooting On demand Repair spare parts

Charger Connect GSM connectivity, visibility in ABB service tools, 24/7 network monitoring, SW and car interoperability updates

July 9, 2020 Slide 45 — EVI Global Service Service concept

Global Technical Support Owner, Operator and Local Service ABB network operation center Service Partner Global Technical Support Local Technical Support User and Charger Support

Develop solutions and offers based Responsible for SLA Support all driver and charger on experience from 8.500+ chargers related cases with ABB web modules serviced world wide Support all charger related cases and APIs with ABB web Modules Support all escalated cases with Escalate cases to Local Service ABB ABB web Modules Escalate cases to GTS Tools: Driver Care, Charger Care, Located in The Netherlands Tools: Helios OCPP and APIs

July 9, 2020 Slide 46 — Network Operations Center (NOC) Proactively monitoring status of chargers

Advantages of ABB Connected Services Platform Reliable connectivity

24/7 monitoring of network status

Remote software updates

Compliance with communication standards/ OCPP

July 9, 2020 Slide 47 — Contact information

PT ABB Sakti Industri 26th floor, World Trade Center 3 Jl. Jend. Sudirman, Kav. 29-31, Jakarta, 12920 – Indonesia Attn. : Martua Hutagaol E-mail : [email protected] Tel. : +62 21 2929 0255 Mobile : +62 812 6600 5580

July 9, 2020 Slide 48