E X P R E S S

ewsrail EXPRESS 354

WEEK ENDING 1 December 2007

N ITEM FOR N TRAIN COMPANY ON RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS

1 National Rail and Eurostar Through fares to the Continent via Eurostar ✓ ✓ ✓ 2 National Rail and Eurostar London International CIV ✓ ✓ ✓ 3 National Rail Issuing PLUSBUS with Rail Tickets ✓ ✓ 4 National Rail New Railcards station leaflets and posters ✓ ✓ 5 Railcards Date validation for thermal Railcard stock ✓ ✓ 6 National Rail National Rail Timetable ✓ ✓ ✓ 7 ATOC Privilege season tickets – free mileage discounted amount ✓ ✓ 8 Rail Staff Travel Redesign of the TfL National Rail ID card ✓ ✓ 9 National Rail Reduced fares for wheelchair users and visually impaired people ✓ ✓ 10 BemroseBooth Ordering of ticket stock over Christmas and New Year ✓ ✓ 11 East Midlands Trains East Midlands Trains ✓ ✓ ✓ 12 GNER Closure of GNER loyalty schemes – GNERtime and GNER 365 ✓ ✓ ✓ 13 National Express East Coast East Coast Main Line – Change of Franchise from Sunday 9 December 2007 ✓ ✓ ✓

National Rail information is listed fi rst, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. * To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate. Additional items included with this issue of Newsrail Express Retail Manual Part 1 Amendment 102 Retail Manual Part 2 Issue 208 If you have not received these additional items or if you need extra copies, please contact: TSO Customer Services, St. Crispins, Duke Street, Norwich, NR3 1PD Tel: 0870 850 2149 Fax: 0870 600 5533 e-mail: [email protected] TOCs should inform their Pricing or Retail Manager about any changes to the distribution of publications.

New prices for Newsrail Express items and Retail Manual updates from 1 May 2007 There will be new prices for putting news items into Newsrail Express and for updating the Retail Manual from 1 May 2007. These prices have been agreed by Ticketing & Settlement Scheme Council and Retail Group. The aim is to partly shift the cost from TOCs submitting items and making changes to TOCs that still require printed paper copies of Newsrail Express and the Retail Manual. This aims to encourage greater use of electronic communications. New charges for making changes are shown in the following tables.

New pages/pages amended Amendment Black & white page cost Colour page cost Retail Manual (fi xed basic cost) (per page) (per page) £100 £50 £100

News item standard fi xed cost (however long the news item is) Newsrail Express £100

Any remaining production and distribution costs will be charged to TOCs receiving paper copies of Newsrail Express and Retail Manual updates in proportion to the number of copies each TOC requires. Charges will be calculated by RSP. Altering your TOC’s requirement for paper copies of Newsrail Express and Retail Manual updates TOCs can reduce production and distribution costs by altering the number of paper copies of Newsrail Express and Retail Manual updates by contacting their Pricing Manager or nominated TOC representative to amend their TOC publications distribution list through the FRPS website. For example, a TOC may decide that it no longer requires paper copies of Newsrail Express and Retail Manual updates, if appropriate staff can access the information electronically. FRPP website – an excellent alternative to paper Retail publications information can be accessed electronically via: http://frpp.tso.co.uk and includes: ● Newsrail Express ● Retail Manual Part One & Part Two ● National Fares Manuals ● RailLinks Manual ● Ticket Examiners Handbook Travel agents have their own ATOC travel agents website at: www.atoctravelagents.org

Retail Communications Manager [email protected] Tel: 020 7841 8058

2 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 1 TRAVEL AGENTS ✓

Through fares to the Continent via Eurostar Now on sale Eurostar are now running services from St Pancras International. The new services on High Speed 1, as the route is known, have reduced journey times and bring into reach a whole range of new journey possibilities from Great Britain to Europe. ATOC and a number of train companies have worked with Eurostar to offer through fares from 68 stations in Great Britain (see list overleaf) to Paris, Brussels and 100 other connecting stations in France, Belgium and the Netherlands. City to city journey times by train will in many cases match or even beat those of taking the plane. Rail travellers will enjoy the time-saving advantages of bypassing journeys to and from out-of-town airports, half-hour check-in (10 minutes for business travellers) for Eurostar services, and avoiding baggage reclaim delays because they will have their luggage with them. Examples of fares and fastest journey times include: Birmingham – Brussels / Paris: from £79 return – rail journey times between 4h25 and 4h50 Leeds – Brussels / Paris: from £79 return – rail journey times between 5h05 and 5h35 Manchester – Brussels / Paris: from £84 return – rail journey times between 5h20 and 5h35 Sheffi eld – Brussels / Paris: from £77 return – rail journey times between 5h00 and 5h25 York – Brussels / Paris: from £79 return – rail journey times between 4h50 and 5h10 BUYING TICKETS Initially, through fares will be available to purchase from Eurostar’s Contact Centre on 08705 186 186 and GNER Telesales on 08457 225 225. From mid-December 2007, it will be possible to purchase through tickets via www.eurostar.com. Train companies offering the initial through fares will be specifi cally briefi ng staff on details of their own offers and customer service issues. Further through fares from other National Rail stations will be added during 2008. The 68 stations that initially have through fares via Eurostar to the continent: Aberdeen Bedford Berwick-upon-Tweed Birmingham International Birmingham New Street Cambridge Carlisle Chesterfi eld Coventry Crewe Darlington Derby Doncaster Dunbar Durham Edinburgh Waverley Ely Glasgow Central Grantham Hatfi eld Hitchin Hull Huntingdon Kings Lynn Kettering Lancaster Leamington Spa Leeds Leicester Letchworth Garden City Liverpool Lime Street Luton Luton Airport Parkway Macclesfi eld Manchester Piccadilly Market Harborough Milton Keynes Central Newark Newcastle Northallerton Northampton Nottingham Oxenholme Lake District Penrith Peterborough Preston Retford Royston Rugby Runcorn Selby Sheffi eld Solihull St Albans Stafford Stockport Stoke-on-Trent Stevenage Wakefi eld Westgate Warrington Bank Quay Warwick Warwick Parkway Watford Junction Wellingborough Welwyn Garden City Wigan North Western Wolverhampton York If you have any specifi c enquiries about the new service (rail staff only) please contact Cath Lyver at ATOC on 020 7841 8061, or contact your local retail support offi ce.

3 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 2 TRAVEL AGENTS ✓ London International CIV Connections to Eurostar Services from St Pancras International

Tickets to London International (London Intl CIV) should be offered to customers holding a ticket from London to a Continental destination via Eurostar. The Eurostar travel ticket must be presented at the time of purchase. Note: Some TOCs allow presentation of proof of purchase instead of the actual Eurostar ticket, e.g. booking confi rmation on Eurostar/Travel Agent headed notepaper or by email, showing booking reference numbers, date and time of Eurostar. Refer to your local instructions. This type of ticket offers the customer fl exibility for the National Rail section of their journey, with fewer time restrictions (often none at all) than standard tickets. This means that if a connection is missed owing to late running or cancellation, the railway shall convey passengers, without extra charge, to enable them to reach their destination with the least delay. All London International tickets must not be dated more than 24 hours in advance of the passenger’s ticket between London and the Continent. All tickets are issued in accordance with the uniform rules concerning the Contract for International Carriage of Passengers and Luggage by Rail (CIV). Note for On Train staff: For ticket checking purposes: ● “London International CIV” will continue unchanged and passengers must have evidence of an onward international journey. ● “London Eurostar CIV”, which can only be issued by Eurostar Telesales or GNER Telesales, may not have the onward ticket as it may be a last-minute booking and the Eurostar ticket is to be collected at St Pancras International. ATOC Marketing 020 7841 8061

TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 3 TRAVEL AGENTS Issuing PLUSBUS with Rail Tickets

Don’t forget that PLUSBUS tickets can be issued in conjunction with any valid rail ticket, whether it is a rail ticket bought on the day of travel, or advance purchase rail tickets. Please ensure that the PLUSBUS ticket is dated for the day (or days) of travel if issued in advance. Note that if you can’t fi nd aPLUSBUS through rail and bus ticket fare for a journey, it’s easy to issue the PLUSBUS ticket as an add-on as shown in the RailLinks manual. In addition to PLUSBUS day validity tickets, there are also PLUSBUS season tickets for many stations – ideal for the commuter at the beginning and/or end of their train journey. Please don’t refuse to sell customers PLUSBUS – all the information you need is in the RailLinks manual in FRPP or Rail Information OnLine – bus stations and bus drivers can’t sell PLUSBUS. Many thanks for continuing to make rail and PLUSBUS an increasingly popular way to travel, with sales increasing rapidly.

Retail Support ATOC 020-7841 8058

4 TOTO BE BEREAD READ BY: BY: TRAINTRAIN COMPANY COMPANY RETAIL RETAIL STAFF STAFF ✓ ✓ ON-TRAINON-TRAIN STAFF STAFF ✓ ✓ 4 TRAVELTRAVEL AGENTS AGENTS ✓

New Railcards station leafl ets and posters Must be displayed from Wednesday 2 January 2008

Young Persons Family Senior • Distribution of new literature will happen from mid December via Bemrose Booth. Tel: 01482 371 266 • All out of date Young Persons, Family and Senior Railcard literature must be removed and destroyed from stations and any other retail environments and new material displayed from Wednesday 2 January 2008 • Young Persons, Family and Senior Railcards will increase in price (from £20) to £24 from 2 January 2008 and new literature refl ects this price increase • Please note: Stations (TOCs) will be liable for any fi nes associated with display of out of date Railcard station literature The following versions of leafl ets and posters arethe only Railcard literature that should be displayed in retail environments – including stations, ticket offi ces, concourses, platforms, carparks, walkways – from Wednesday 2 January 2008.

These are all valid until Saturday 17 May 2008 If you have any questions or comments please contact: Julie Howarth National Railcards Product Manager Direct 020 7841 8056

5 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 5 TRAVEL AGENTS ✓

Date validation for thermal Railcard stock

To be noted by all retail and revenue protection staff ISSUE: The ink from date stamps smudges or gets rubbed off thermal ticket stock (for example, where Railcards are issued in bulk by councils) SOLUTION: 1. Indelible pens are being supplied (via BemroseBooth) to councils and other bodies that issue Railcards in bulk so that the dates can be written by hand. 2. Hand written dates must follow a specifi c format which is DDMMMYYYY i. Dates between 1 and 9 must be written 01 to 09 ii. The three letter month code follows the railway style: January = JNR February = FBY March = MCH April = APR May = MAY June = JUN July = JLY August = AUG September = SEP October = OCT November = NOV December = DMR iii. The year must be four fi gures, i.e. 2007 FUTURE: We are looking for a more satisfactory solution to deal with this problem and will contact you to let you know of any progress Railcard Marketing 020 7841 8059

Newsrail Express for train company National Rail information • over 7,000 copies printed fortnightly • 3,000 stations, travel agents and call centres receive Newsrail Express • Estimated readership of 15,000 retail staff

6 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 6 TRAVEL AGENTS ✓

National Rail Timetable

The May to December 2007 issue of the National Rail Timetable was the fi nal printed edition produced by Network Rail. From December 2007 the National Rail Timetable will only be published electronically on the Network Rail website – www.networkrail.co.uk. The electronic version will be in the same format (showing the different table numbers and services), in easy downloadable sections and is available free of charge. Publishing rights for a paper national timetable have been made available to interested printing companies. At this time the following companies have expressed an intention to publish a printed timetable for rail services in Great Britain. UK Rail Timetable To be published by TSO (The Stationery Offi ce) Tel: +44 (0)870 243 0123 quoting ISBN 9780117020719 and reference code DBC www.tsoshop.co.uk RAIL TIMES To be published by Middleton Press Tel: +44 (0)1730 813 169 Email: [email protected] www.middletonpress.co.uk UK Rail Timetables Limited Intend to publish a range of national timetables commencing in 2008. Email: [email protected] If you have any queries regarding a paper national timetable publication, please direct customers to the Network Rail website or the above companies. ATOC Marketing 020 7841 8061

7 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 7 TRAVEL AGENTS ✓

Privilege season tickets – free mileage discounted amount

The discounted amounts to be used on privilege season tickets commencing on or after 1 January 2008 are:– Free Mileage 7 Day Discount 8 £ 5.20 12 £10.40 40 £19.90 70* £34.90 *BT police (South East based offi cers only) Rail Staff Travel Limited 0207 841 8138

TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 8 TRAVEL AGENTS ✓ Redesign of the TfL National Rail ID card

The existing TfL Privilege Ticket Authority Card (PTAC) for active employees and their dependents will be replaced with a new design from December 2007 (see specimen below).

The revised card is the same shape and size and features the same colour scheme as the current card. However, it now incorporates the Double Arrow Symbol to help alleviate past problems where some ticket issuing staff were unaware that holders of these cards are entitled to purchase privilege rate National Rail tickets (as per the guidelines in section ‘E’ of the Retail Manual). The relevant section of the Retail Manual will be updated with an example of the revised card at the next reprint. Assistant Chief Executive Rail Staff Travel Limited 0207 841 8136

8 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 9 TRAVEL AGENTS

Reduced fares for wheelchair users and visually impaired people

Please remember that the following discounts are available for disabled people who do not hold a Disabled Person’s Railcard: People who stay in their own wheelchair for the entire journey When a person travels in their own wheelchair and does not have a Disabled Person’s Railcard they are entitled to the following discounts. The same discount applies to one companion. Ticket type Discount First Class or Standard Open Single 34% First Class or Standard Day Single 34% First Class or Standard Day Return 50% First Class or Standard Open Return 34% Discount code 0001 should be used when issuing the tickets. Disabled children aged between 5 and 15 travelling in wheelchairs are allowed 75% discount off the above ticket types. If they have an adult companion, then this person is allowed the discounts shown above. People registered as visually impaired When a person registered as visually impaired travels with another person and does not have a Railcard, the discounts shown above apply for both passengers. Season ticket Blind and partially sighted people can be issued with one adult season ticket to cover two people (the two traveling for the price of one). A different companion may travel on different days. Please see the ‘Rail travel made easy’ leafl et for more information. ATOC Retail Support 020 7841 8058

9 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF 10 TRAVEL AGENTS ✓

Ordering of ticket stock over Christmas and New Year

BemroseBooth will be working to the following schedule over the forthcoming holiday period: Normal Working up to and including Thursday 20 December Friday 21 December Offi ce cover (up to 3.30 p.m.) Saturday 22 December CLOSED Sunday 23 December CLOSED Monday 24 December CLOSED Tuesday 25 December CLOSED Wednesday 26 December CLOSED Thursday 27 December Offi ce cover (up to 3.30 p.m.) Friday 28 December Offi ce cover (up to 3.30 p.m.) Saturday 29 December CLOSED Sunday 30 December CLOSED Monday 31 December CLOSED Tuesday 1 January CLOSED Wednesday 2 January Normal working resumed Stations are advised to ensure they have enough ticket stocks to cover the holiday period to avoid possible delays in delivery caused by the above schedule. Joanne Jordan Account Manager Tel: 01482 826343 Fax: 01482 371388 Please visit our website at www.bemrosebooth.com

10 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 11 TRAVEL AGENTS ✓

East Midlands Trains

SEASON TICKET RESERVATIONS East Midlands Trains have discontinued the facility for season ticket holders to make seat reservations, through block bookings or on a daily basis. The block booking facility is very expensive to maintain and leads to a vast number of ‘no shows’ where seats are reserved but the customer decides to travel on a different train. Disabled season ticket holders, upon proof of disability, can continue to make reservations by contacting the customer relations department. Email [email protected]

WITHDRAWAL OF PRODUCTS MMs Bar vouchers are to be withdrawn for sale from 2 January however will be valid until the end of February. Flexi Return will be replaced with two new Advance purchase single fares, available in both First and standard class from 2 January. 1FS (EMT First Advance F) 2JS (EMT Advance J)

FIRST CLASS SEASON TICKETS From 2 January 2008 the First class season ticket fare should be calculated by multiplying the standard 7 day price by a factor of 1.7 for all East Midlands Mainline season ticket fares. (This does not apply to East Midland Connect season tickets)

GROUPSAVE BARRED Please note that GroupSave will be barred on East Midlands Connect services for travel on the following dates. 6/7/8/9 December – all routes to Lincoln (Xmas Market) 8 December – all to Manchester (Man U v Derby) 16 December – all to Liverpool (Liverpool v Man U) 23 December – all to Manchester (Man U v Everton) 12 January – all to Manchester (Man U v Newcastle)

EAST MIDLANDS DAY RANGER From 2 January 2008 the East Midlands Day Ranger will be valid on East Midland Mainline services as well as East Midlands Connect services.

Pricing Manager 01332 262757

11 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 12 TRAVEL AGENTS ✓

Closure of GNER loyalty schemes – GNERtime & GNER365

With the transfer of East Coast Main Line services to National Express East Coast, GNER is closing its loyalty schemes on 08 December 2007. This applies to the GNERtime regular traveller scheme and the GNER365 season ticket holder benefi ts scheme. National Express East Coast will honour existing members’ GNERtime and GNER365 benefi ts for up to 12 months. Closure details Current members • Existing members will be able to use their benefi ts as normal until their membership expires. This includes using complimentary travel, and all on-board catering vouchers and offers. The fi nal memberships will expire on 30 November 2008. • Existing members who have been collecting tickets to renew membership after December 2007 will not be able to join the scheme. New member/applicants • Online applications to GNERtime were suspended on 18 October and for GNER365 on 2 November 2007. • Customers who submitted applications before these dates, meet the membership criteria, and whose membership would have been due to start in December 2007, will have their membership packs issued. • Customers who are collecting tickets to qualify will no longer be able to join the schemes. Customer support • Existing members of GNERtime will be able to book their complimentary travel as usual. These facilities will remain in place until December 2008 when the fi nal memberships end. • GNERTime Membership Enquiries will also remain until December 2008 to deal with all other services (contact detail changes, lost membership cards, etc). • Existing members of GNER 365 will be able to book their discounted travel and contact Customer Relations as usual through the dedicated season ticket address.

12 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 13 TRAVEL AGENTS ✓

East Coast Main Line – Change of Franchise from Sunday 9 December 2007 From Sunday 9 December 2007, National Express East Coast will replace Great North Eastern Railways in running the East Coast main line franchise. • All tickets currently being sold by GNER will continue to be sold by National Express. • Tickets sold prior to 9 December for travel on or after 9 December, including any GNER routed tickets, will be valid. • Further information can be obtained by telephoning 08457 225 225 and on the web at national express.com • GNERtime, the GNER loyalty scheme, is closing to new applications, however any outstanding vouchers will be honoured by National Express (Please see separate GNER article in this edition of Newsrail Express). • A new compensation scheme will commence on Sunday 9 December 2007, based on the popular ‘Delay Repay’ scheme already in operation on other recent rail franchises. Further Details on ‘Delay Repay’ Customers with a valid ticket delayed by more than 30 minutes will be entitled to apply for compensation. In time Delay Repay will apply to all our customers who use National Express East Coast services. This will eventually replace the GNER discount scheme previously used to compensate customers holding season tickets of one month or longer. We will however, honour the existing discount arrangements for existing GNER season ticket holders (tickets purchased before 9 December 2007) up to the fi rst renewal with National Express East Coast (if discounts are payable). In other words GNER season ticket holders will not be entitled to receive Delay Repay until after their fi rst renewal with NXEC but will receive a discount (if payable) when they renew with us on the fi rst occasion. Discount information will continue to be published via the normal channels. Customers who are buying season tickets for the fi rst time (i.e. not renewing a season ticket) should be advised to claim for each journey under the Delay Repay scheme from 9 December 2007. The scheme will apply to all tickets, from daily tickets through to annual season ticket holders and the value of compensation will be calculated on an equitable basis for all. • Customers delayed on NXEC services between 30 and 59 minutes will receive compensation of at least 50% of the cost of a single ticket or at least 50% of the cost of either portion of a return ticket (by ‘portion’ we mean either the outward or the return part of a return ticket.) • Customers delayed on NXEC services between 60 and 119 minutes will receive compensation of at least 100% of the cost of a single ticket or at least 100% of the cost of either portion of a return ticket (by ‘portion’ we mean either the outward or return part of a return ticket.) • Customers delayed on NXEC services for 120 minutes or longer will receive compensation of at least 100% of the cost of a single ticket or at least 100% of the cost of a return ticket (i.e. both ways, not just one way). • Weekly and season ticket holders will receive the above compensation as a proportional daily cost of the price of the ticket. For example, if a claim is made for one journey on a weekly season ticket, the value of compensation will be based upon 1/10th of the price of the season. To make a claim, customers should complete a pre-printed application form available from our website, stations and on our trains and forward to our Freepost address: National Express Delay Repay Freepost Admail ADM4073 YORK YO1 1ZZ Compensation will normally be paid in National Rail vouchers.

13 INDEX

This index covers items from the last six issues of Newsrail Express. Amendments to Fares Manuals and associated Publications are excluded.

ITEM (in alphabetical TOC order) NEWSRAIL ITEM PAGE EXPRESS No. No. No.

ATOC – Assisted Passenger Reservations 350 1 3 Central Trains – GroupSave (children now included as part of group) 348 6 9 Central Trains – Severn Valley Railway suspended) 349 5 7 CrossCountry – New franchise change 352 5 7 CrossCountry – franchise change 353 4 7 East Midlands Trains – New franchise changes (ticket codes) 350 3 5 East Midlands Trains – New franchise 352 5 8 First Capital Connect – Oyster Pay As You Go on First Capital Connect services 352 6 10 First Great Western – Major amendments to NFM 97 fares 348 7 10 London Midland – New franchise information 352 7 11 London Overground – New franchise information 353 8 13 National Rail – Free prize draw winners 348 4 6 National Rail – GroupSave from 9 September 2007 348 1 3 National Rail – New RailLinks manual 349 2 4 National Rail – Omission from NFM 97 349 3 5 National Rail – Reduced fares for wheelchair users and visually impaired people 348 5 8 National Rail – Reduced fares for wheelchair users and visually impaired people (reminder) 349 4 6 National Rail – Reduced fares for wheelchair users and visually impaired people (reminder) 351 3 5 National Rail – National Rail Timetable 353 1 3 National Rail – New TOCs and franchise map changes 352 1 3 National Rail – Through fares to the Continent via Eurostar 351 1 3 National Rail – Through fares to the Continent via Eurostar 352 3 5 National Rail – Through fares to the Continent via Eurostar [updated] 353 2 4 PLUSBUS – New PLUSBUS stations from 9 September 2007 348 2 4 PLUSBUS – PLUSBUS add-on tickets, new ticket descriptions 348 3 5 PLUSBUS – no car, no problem! 349 1 3 PLUSBUS – no car, no problem! (reminder) 351 2 4 PLUSBUS – wins international award 352 2 4 Railcards – Epic Lookalikes 350 2 4 Railcards – New Disabled Persons Railcard leafl ets ‘Rail Travel Made Easy’ 353 3 6 Raileasy – Raileasy 351 4 6 Virgin Trains – Ticket validity wording 348 8 10 Virgin Trains – Ticket availability and seat reservations 351 5 9

14 Retail Communication Deadlines Would TOC and ATOC information providers please note the following deadlines for content submission, through FRPS, for Newsrail Express items and updates to your sections in Retail Manual Part Two (also refl ected in Rail Directory for Travel Agents Part One). Submissions can be made up until 23:59 on the date shown. The Rail Directory for Travel Agents Part One is provided to travel agents in electronic format only and mirrors the information submitted to the Retail Manual Part Two.

December 2007 to May 2008 Newsrail Express Retail Manual Delivery date at retail locations Deadline for submission issue number Part Two (may vary by 2 days either side) by information providers is 23:59 on the dates below 355 – 17 December 5 December – Update 209 28 December 5 December 356 – 28 December 12 December 357 – 14 January 2 January – Update 210 28 January 9 January 358 – 28 January 16 January 359 – 11 February 30 January – Update 211 25 February 6 February 360 – 25 February 13 February 361 – 10 March 27 February – Update 212 20 March 3 March 362 – 20 March 10 March 363 – 7 April 26 March – Update 213 21 April 2 April 364 – 21 April 9 April 365 – 2 May 22 April – Update 214 19 May 29 April 366 – 19 May 7 May

FRPS website The Fares & Retail Publications Service website (operated by TSO) for entering information is https://frps.tso.co.uk Each TOC and ATOC have designated information providers with password access to contribute Newsrail Express items and Retail Manual Part Two updates. Guidance and cue cards Guidance on how to use the system is available from www.atoc.org in the Marketing and Retail > FRPS (Fares & Retail Publications Service) section. For additional editorial guidance contact Paul Chilver at ATOC Editorial on paul.chilver@ atoc.org or telephone 020 7841 8058. Proof checking At the proof check stage, (usually 2-3 days after the submission deadline) contributors will receive an email from TSO which states what the time deadline is for checking your proof. This then normally gives you one working day to check the proof and you should advise of any alterations required or supply sign-off to Paul Chilver at ATOC Editorial, fax 020 7841 8266 by the deadline shown in the email. Further information and prices Further information and full pricing details for contributing news items and updates is shown in the inside cover of this edition or available from www.atoc.org in the Marketing and Retail > FRPS (Fares & Retail Publications Service) section. Note that prices are higher for colour and laminated pages where required. For invoice enquiries please contact Andrew Tolley at RSP on [email protected] or tel 020 7841 8119. Publication supplies, distribution and technical support The TSO helpline for publication supplies (if you want to buy extra copies of manuals), distribution queries (if you do not receive the information that you were expecting) and technical support is 0870 850 2149 or email [email protected]. If you simply wish to make a change to the distribution database then please contact your TOC’s Retail or Pricing Manager (for non-TOCs please contact [email protected]). Inserts and merchandisers If you wish to send out any separate inserts (such as leafl ets and merchandisers) within the Newsrail Express distribution package (either distribution of your pre-printed material or a full print and distribution service) please arrange this direct with TSO – tel 0870 873 8722, email [email protected] to discuss details of costs and timescales. Please ensure that you contact TSO at least 7 days in advance of the submission deadline date shown above. Retail Manual Part One, Rail Directory for Travel Agents Part Two, Ticket Examiners Handbook If you want any changes made to Retail Manual Part One, Rail Directory for Travel Agents Part Two and Ticket Examiners Handbook, please contact ATOC Editorial on [email protected]. working together for Great Britain’s National Rail companies