FREQUENTLY ASKED QUESTIONS – “Download, Survey & Win” V1-20210906 Campaign Period: 06 September 2021 @ 0000 Hrs – 20 September 2021 @ 2359 Hrs Page 1 of 1

No. Question Answer

“Download, Survey & Win” is a campaign / contest organised by Rapid KL. Eligible What is “Download, 1 entrants participate by submitting their details, response to a survey, and answer to a Survey & Win”? question via the PULSE by Prasarana mobile application.

“Download, Survey & Win” is open to all Malaysians aged eighteen (18) and above. Who can join However, those who have participated in the “Let’s Chat with Rapid KL” survey held 2 “Download, Survey & from 28 June 2021 until 06 July 2021 are not eligible to join this “Download, Survey & Win”? Win”.

Eligible entrants must download the PULSE by Prasarana mobile application. Eligible How do I join entrants tap on the “Download, Survey & Win” thumbnail located on the Deals & 3 “Download, Survey & Promotions section of the app’s home screen, fill in their information, respond to the Win”? survey, answer a question, and submit.

Who qualifies to win The first fifty (50) complete and correct submissions from eligible entrants are entitled 4 “Download, Survey & to win the prize. Win”?

Can I submit my answer through other No. All entries must be submitted through the entry form on the PULSE by Prasarana 5 platforms (e.g., mobile application. Facebook)?

Can I submit more than 6 Only the first submission will be accepted and considered for the qualifying process. one response?

Winners must collect their prize within 10 working days from the date of the announcement / publication of winners list from the Group Strategic Communication & Marketing Division at Berhad, Level 20, Tower B, Menara UOA , No. 5, Jalan Bangsar Utama 1, 59000 , Malaysia. Please How do I collect my present MyKad as proof of identification during collection. 7 prize? Collection Time: Monday to Friday, 9:00 A.M. to 1:00 P.M. / 2:00 P.M. to 5:00 P.M.

IMPORTANT: all arrangements are subject to conditions, SOPs, safeguards, and / or measures imposed by the .

Yes. However, the winner must provide the name of the representative to the Can a representative Organiser beforehand. The representative must come with an authorisation letter 8 collect my prize on my signed by the winner. The representative must also present their MyKad for behalf? identification.

No. Prizes cannot be exchanged, redeemed, or substituted for cash, credit, or Can I exchange my prize otherwise. Prasarana is entitled to replace the Prizes with another prize of similar value 9 for cash / travel pass / at any time without any prior notice. Please refer to the contest’s Terms & Conditions something else? for more information.

I encountered a Tap on the “Contact Us” button on the app’s home screen. There are several options 10 problem with app. Who available to you for reaching out to Rapid KL. can I contact?