National Coordination Committee

10th General Assembly

25.OCT.2017 Airline Performance Summer 2016 Lisbon Airport

Coordinated LISBON SUMMER 2016 – END OF SEASON

LISBON AIRPORT SUMMER 2016 - END OF SEASON

Deviation Slot handback after Number of Flights

HBD (Use it or Code Name No Shows % Go Shows % Sup. to 16' % Lose it) % Matched Coord. TP TAP AIR PORTUGAL 3 0,00 0 0,00 20.986 32,72 3.510 5,19 64.142 64.145 FR RYANAIR 12 0,14 0 0,00 2.868 32,80 -53 -0,61 8.743 8.755 EZY EASYJET AIRLINE 6 0,07 2 0,02 2.561 30,35 -96 -1,15 8.437 8.443 VY VUELING AIRLINES 0 0,00 0 0,00 1.316 51,97 114 4,31 2.532 2.532 S4 SATA 1 0,05 0 0,00 849 39,34 -74 -3,55 2.158 2.159 LH LUFTHANSA 0 0,00 0 0,00 599 27,85 4 0,19 2.151 2.151 IB IBERIA 2 0,10 0 0,00 368 17,73 -32 -1,56 2.076 2.078 AF AIR FRANCE 3 0,16 0 0,00 582 31,51 -16 -0,87 1.847 1.850 TO TRANSAVIA FRANCE 4 0,22 0 0,00 655 36,47 0 0,00 1.796 1.800 AEA AIR EUROPA 0 0,00 0 0,00 547 36,42 20 1,31 1.502 1.502 BA BRITISH AIRWAYS 0 0,00 0 0,00 488 36,20 16 1,17 1.348 1.348 HV TRANSAVIA AIRLINES 2 0,19 0 0,00 327 30,39 358 24,93 1.076 1.078 KL KLM ROYAL DUTCH AIRLINES 0 0,00 0 0,00 298 27,75 138 11,39 1.074 1.074 TK TURKISH AIRLINES 0 0,00 0 0,00 320 36,95 2 0,23 866 866 ZI AIGLE AZUR 0 0,00 0 0,00 373 43,17 -58 -7,20 864 864 LX SWISS 0 0,00 0 0,00 352 46,68 -36 -5,01 754 754 4U GERMANWINGS 0 0,00 0 0,00 295 39,23 -8 -1,08 752 752 EK EMIRATES 0 0,00 0 0,00 232 31,61 134 15,44 734 734 DT TAAG - ANGOLA AIRLINES 1 0,15 0 0,00 302 45,07 11 1,61 670 671 SN BRUSSELS AIRLINES 0 0,00 0 0,00 290 43,41 12 1,76 668 668 UA UNITED AIRLINES 0 0,00 0 0,00 272 42,24 0 0,00 644 644 EI AER LINGUS 0 0,00 0 0,00 226 40,14 -5 -0,90 563 563 OBS ORBEST 0 0,00 0 0,00 191 34,85 12 2,14 548 548 EZS EASYJET SWITZERLAND, SA 2 0,37 0 0,00 131 24,53 -20 -3,88 534 536 AT ROYAL AIR MAROC 0 0,00 1 0,20 175 34,93 9 1,76 501 501 Worse performance / Best performance

4 LISBON SUMMER 2016 – END OF SEASON

Worse performance / Best performance

5 LISBON SUMMER 2016 – END OF SEASON

Worse performance / Best performance

6 Airline Performance LIS S16 - Deviation Sup. to 16' LISBON SUMMER 2016 – END OF SEASON 70,00

60,00

50,00

40,00

30,00

20,00

10,00

0,00

VR NT

4U 9U U6

AD AH

EVJ

EZS

NJE

EZY

TSC

BCS

SRR

AEA

OBS

SWT/FX MMZ/YU

7 LISBON SUMMER 2016 – THE BIGGEST OPERATORS

OFF SLOT OPERATION IN PERCENTAGE LIS S16 70

0 S05 S06 S07 S08 S09 S10 S11 S12 S13 S14 S15 S16 TAP EASYJET RYANAIR SATA INT. LUFTHANSA AIR FRANCE IBERIA VUELING

8 LISBON – MONITORING RESULTS

Evolution of Slot Monitoring LIS Summer 2016 140.000

120.000 99,95% Flights

100.000

80.000

60.000

40.000

0,04 % No 0,01 % Go 20.000 Shows Shows 0 S10 S11 S12 S13 S14 S15 S16

Coordinated Slots Operated Slots Operated slots = Regular + não regular + comercial + não comercial.

9 LISBON SUMMER 2016

Slots Requests Evolution in Lisbon Airport S16 160.000

140.000

120.000

100.000

80.000

60.000

40.000

20.000

0 Initial Requested Iata conference Slot Handback date (HBD - start of the season Allocated at end of the Operations at end of the (08OCT15) (13NOV15) 15JAN16) (27MAR16) season (24OCT15) season

10 LISBON SUMMER 2016

SLOT HANDBACK SUMMER LISBON S16 – Biggest Operators 80.000

70.000

60.000

50.000

40.000

30.000

20.000

10.000

0 TP FR EZY VY LH S4 TO IB AF Slots allocated at SRD Slots allocated at SOS Slots allocated at EOS 11 LISBON SUMMER 2016

TOP 10 AIRLINES - % ALLOCATED SLOTS EOS

OTERS 19%

TO AF 2% 2% IB 2%

LH 2% S4 TP 2% 55% VY 2% EZY 7%

FR 7%

12 LISBON 2016 – Slots Average by weekday

13 LISBON 2016 – Slots Average by Hour - UTC

14 Porto Airport

Coordinated PORTO SUMMER 2016 – END OF SEASON

PORTO AIRPORT SUMMER 16 - END OF SEASON

Number of Flights HBD (Use it or Code Name No Shows % Go Shows % Deviation Sup. To 16' % % Lose it) Matched Coord.

TP TAP AIR PORTUGAL 3 0,02 1 0,01 4.670 33,91 -208 -100,00 13.770 13.773 FR RYANAIR 25 0,19 2 0,02 3.977 30,37 23 0,18 13.097 13.122 EZY EASYJET AIRLINE 1 0,02 1 0,02 1.558 29,57 -38 -0,72 5.269 5.270 TO TRANSAVIA FRANCE 12 0,42 17 0,59 993 34,78 179 5,88 2.855 2.867 YW AIR NOSTRUM 0 0,00 0 0,00 482 27,75 -137 -8,56 1.737 1.737 VY VUELING AIRLINES 4 0,26 0 0,00 836 55,18 -9 -0,60 1515 1.519 LH LUFTHANSA 0 0,00 0 0,00 350 23,36 16 1,06 1.498 1.498 AEA AIR EUROPA 4 0,44 0 0,00 152 16,96 18 1,96 896 900 LX SWISS 0 0,00 0 0,00 225 30,74 -6 -0,83 732 732 SN BRUSSELS AIRLINES 0 0,00 0 0,00 195 28,34 40 5,49 688 688 ZI AIGLE AZUR 1 0,15 0 0,00 320 47,62 -53 -8,55 672 673 EZS EASYJET SWITZERLAND, SA 0 0,00 0 0,00 170 25,34 -1 -0,15 671 671 HV TRANSAVIA AIRLINES 4 0,66 1 0,17 225 37,38 20 3,19 602 606 SRR SARDINIAN SKY SERVICE 1 0,17 0 0,00 95 15,78 17 2,74 602 603 3V TNT AIRWAYS 0 0,00 0 0,00 130 22,57 44 7,10 576 576 BCS EUROPEAN AIR TRANSPORT 1 0,18 0 0,00 103 18,80 9 1,61 548 549 S4 SATA INTERNATIONAL 0 0,00 0 0,00 224 44,53 -17 -3,50 503 503 LG LUXAIR 0 0,00 0 0,00 150 32,61 -54 -13,30 460 460 TK TURKISH AIRLINES 2 0,51 0 0,00 98 25,26 2 0,51 388 390 BA BRITISH AIRWAYS 0 0,00 0 0,00 170 46,45 0 0,00 366 366 FX/SWT FEDERAL EXPRESS / SWIFTAIR 2 0,65 0 0,00 81 26,47 -29 -10,39 306 308 DT TAAG - ANGOLA AIRLINES 0 0,00 0 0,00 65 34,95 0 0,00 186 186 OBS ORBEST 0 0,00 0 0,00 70 42,42 69 29,49 165 165 PVG PRIVILEGE STYLE 1 0,61 0 0,00 76 46,91 -163 - 162 163 TSC AIR TRANSAT 0 0,00 0 0,00 99 61,11 0 0,00 162 162 NJE NETJETS 3 1,86 0 0,00 44 27,85 -161 - 158 161 HAT AIR HORIZONT 7 4,52 2 1,33 84 56,76 -155 - 148 155 Best performance / Worse performance 16 PORTO SUMMER 2016 – END OF SEASON

PORTO AIRPORT SUMMER 16 - END OF SEASON

Number of Flights HBD (Use it Code Name No Shows % Go Shows % Deviation Sup. To 16' % % or Lose it) Matched Coord.

EVJ EVERJETS 3 2,01 3 2,01 104 71,23 -149 - 146 149 EVE EVELOP AIR 0 0,00 0 0,00 24 17,52 -17 -14,17 137 137 VVV VALAIR AVIAÇÃO LDA 0 0,00 0 0,00 93 68,38 -136 - 136 136 W6 WIZZ AIR 0 0,00 0 0,00 56 43,75 -128 - 128 128 EW EUROWINGS 1 0,86 0 0,00 80 69,57 -2 -1,75 115 116 OK CZECH AIRLINES 0 0,00 0 0,00 72 64,29 -2 -1,82 112 112 FPO EUROPE AIRPOST 0 0,00 0 0,00 22 37,93 0 0,00 58 58 TU TUNISAIR 0 0,00 0 0,00 18 40,91 20 31,25 44 44 GM GERMANIA FLUG AG 0 0,00 0 0,00 6 23,08 0 0,00 26 26 IZ ARKIA ISRAELI AIRLINES 0 0,00 0 0,00 22 84,62 -4 -18,18 26 26 A5 HOP 0 0,00 0 0,00 3 30,00 2 16,67 10 10 VR TACV - CABO VERDE AIRLINES 1 11,11 0 0,00 6 75,00 -9 - 8 9

Best performance / Worse performance

17 Airline Performance OPO S16 - DEVIATION SUP 16' PORTO SUMMER 2015 – END OF SEASON 90,00

80,00

70,00

60,00

50,00

40,00

30,00

20,00

10,00

0,00

ZI IZ

EVJ

EZS

NJE

EZY

TSC

BCS

EVE

SRR

FPO

AEA

OBS

HAT

PVG

VVV FX/SWT

18 PORTO SUMMER 2016 – THE BIGGEST OPERATORS

OFF SLOT OPERATION IN PERCENTAGE OPO S16 60

0 S05 S06 S07 S08 S09 S10 S11 S12 S13 S14 S15 S16 TAP RYANAIR EASYJET AIR NOSTRUM EASYJET SWISS TRANSAVIA FR

19 PORTO SUMMER 2016 – MONITORING RESULTS

Evolution of Slot Monitoring OPO 60.000

50.000

40.000 99,79 Flights 30.000

20.000

10.000

0,05 % Go 0,15 % No 0 Shows Shows S10 S11 S12 S13 S14 S15 S16 Slots Coord Operated Operated slots = Regular + não regular + comercial + não comercial.

20 PORTO SUMMER 2016

21 PORTO SUMMER 2016

SLOT HANDBACK SUMMER PORTO S16 - Biggest Operators 16000

14000

12000

10000

8000

6000

4000

2000

0 TP FR EZY TO YW LH VY AEA SN Slots allocated at SRD Slots allocated at SOS Slots allocated at EOS

22 PORTO SUMMER 2016

TOP 10 AIRLINES - % ALLOCATED SLOTS EOS

OTHERS 19% TP 27%

LX 1%

AEA 2%

LH 3% VY 3%

YW 3%

TO 6%

FR EZY 26% 10%

23 PORTO 2016 – Slots Average by weekday

24 PORTO 2016 – Slots Average by Hour - UTC

25 Faro Airport

Coordinated FARO SUMMER 2016 – END OF SEASON

FARO AIRPORT Summer 16 - END OF SEASON

Number of Flights

HBD (Use it or Airline Name No Shows % Go Shows % Deviation Sup. To 16' % % Lose it) Matched Coord.

FR RYANAIR 7 0,07 4 0,04 2.439 24,89 -430 -4,59 9.799 9.806 EZY EASYJET AIRLINE 0 0,00 0 0,00 2.492 36,85 -34 -0,51 6.762 6.762 ZB / MON MONARCH AIRLINES 1 0,03 0 0,00 895 31,02 -136 -4,95 2.885 2.886 LS /EXS JET2.COM 0 0,00 0 0,00 841 32,43 -39 -1,53 2.593 2.593 HV TRANSAVIA AIRLINES 0 0,00 0 0,00 611 24,92 92 3,62 2.452 2.452 EI AER LINGUS 0 0,00 0 0,00 605 25,97 -24 -1,04 2.330 2.330 TP/TAP TAP AIR PORTUGAL 0 0,00 0 0,00 284 21,83 1 0,08 1.301 1.301 TOM/BY THOMSON AIRWAYS 0 0,00 0 0,00 386 34,28 58 4,90 1.126 1.126 BA BRITISH AIRWAYS 0 0,00 0 0,00 428 38,15 46 3,94 1.122 1.122 AB AIR BERLIN 3 0,28 0 0,00 315 29,52 146 12,01 1.067 1.070 TO TRANSAVIA FRANCE 0 0,00 0 0,00 318 32,45 -48 -5,15 980 980 X3 TUIfly 5 0,72 2 0,29 181 26,38 -35 -5,34 686 691 BE FLYBE 1 0,16 0 0,00 196 31,21 -1 -0,16 628 629 LH LUFTHANSA 0 0,00 0 0,00 94 15,21 4 0,64 618 618 4U GERMANWINGS 0 0,00 0 0,00 167 33,94 -2 -0,41 492 492 SN BRUSSELS AIRLINES 2 0,48 0 0,00 131 31,49 -8 -1,95 416 418 EZS EASYJET SWITZERLAND, SA 0 0,00 0 0,00 69 17,16 -28 -7,49 402 402 NJE NETJETS 0 0,00 0 0,00 95 26,10 -364 - 364 364 DY NORWEGIAN AIR SHUTTLE 0 0,00 0 0,00 123 36,61 -40 -13,51 336 336 OR TUI AIRLINES NEDERLAND 0 0,00 2 0,63 105 33,33 -3 -0,96 315 315 CND CORENDON DUTCH AIRLINES 0 0,00 0 0,00 93 32,07 -28 -10,69 290 290 D8 NORWEGIAN AIR INTERNATIONAL 0 0,00 0 0,00 119 41,90 -2 -0,71 284 284 YW AIR NOSTRUM 0 0,00 0 0,00 65 24,07 -60 -28,57 270 270 ENT ENTER AIR SP. z.o.o. 2 0,75 0 0,00 106 40,15 -52 -24,30 264 266 CJ BA CITIFLYER 0 0,00 0 0,00 79 32,64 2 0,82 242 242 VOE VOLOTEA 0 0,00 0 0,00 96 44,24 71 24,65 217 217 LG LUXAIR 0 0,00 0 0,00 52 24,30 2 0,93 214 214 MT/TCX THOMAS COOK AIRLINES (UK) 0 0,00 0 0,00 48 22,86 22 9,48 210 210 WK EDELWEISS 0 0,00 0 0,00 28 13,86 0 0,00 202 202 EW EUROWINGS 0 0,00 0 0,00 97 51,05 0 0,00 190 190 Best performance / Worse performance

27 FARO SUMMER 2016 – END OF SEASON

FARO AIRPORT Summer 16 - END OF SEASON

Number of Flights

HBD (Use it or Airline Name No Shows % Go Shows % Deviation Sup. To 16' % % Lose it) Matched Coord.

TB/JAF JETAIRFLY / TUI AIRLINES BELGIUM 0 0,00 0 0,00 62 37,13 -5 -3,09 167 167 HG NIKI LUFTHART 0 0,00 0 0,00 36 22,50 -160 - 160 160 SK SAS SCANDINAVIAN AIRLINES 0 0,00 0 0,00 65 42,76 -6 -4,11 152 152 PF PRIMERA AIR SCANDINAVIA 0 0,00 0 0,00 43 28,86 39 20,74 149 149 VY VUELING AIRLINES 0 0,00 0 0,00 53 40,77 -34 -35,42 130 130 ZI AIGLE AZUR 0 0,00 0 0,00 26 20,31 -4 -3,23 128 128 3Z TRAVEL SERVICE POLSKA 0 0,00 0 0,00 38 33,93 22 16,42 112 112 VJT VISTA JET LTD 0 0,00 1 0,96 45 43,69 -103 - 103 103 P7 RUSSIAN SKY AIRLINES 0 0,00 0 0,00 44 45,83 -14 -17,07 96 96 S5 SMALL PLANET AIRLINES (Vilnius) 0 0,00 0 0,00 40 48,78 42 33,87 82 82 6F PRIMERA AIR NORDIC 0 0,00 0 0,00 46 56,79 -9 -12,50 81 81 S4 SATA INTERNACIONAL 0 0,00 0 0,00 27 38,57 0 0,00 70 70 FPO EUROPE AIRPOST 0 0,00 0 0,00 15 25,86 0 0,00 58 58 VVV VALAIR AVIACAO LDA 0 0,00 0 0,00 31 53,45 -58 - 58 58 XLF XL AIRWAYS FRANCE 0 0,00 0 0,00 19 35,19 0 0,00 54 54 QS/TVS TRAVEL SERVICE AS 0 0,00 0 0,00 11 28,95 124 76,54 38 38 0B BLUE AIR-TRANSPORT AERIEN 0 0,00 0 0,00 8 28,57 0 0,00 28 28 A5 HOP 0 0,00 0 0,00 14 51,85 7 20,59 27 27 ABR AIR CONTRACTORS 0 0,00 0 0,00 13 59,09 0 0,00 22 22 VR TACV - CABO VERDE AIRLINES 4 25,00 0 0,00 12 100,00 -16 - 12 16 6Y SMARTLYNX AIRLINES 0 0,00 0 0,00 8 53,33 -15 - 15 15 Best performance / Worse performance

28 Airline Performance FAO S16 - Deviation Sup 16' 120,00 FARO SUMMER 2015 – END OF SEASON

100,00

80,00

60,00

40,00

20,00

0,00

S5 S4

BA AB

VJT

XLF

EZS

NJE

EZY

ENT

FPO

ABR

VOE

VVV

CND

TB/JAF

LS /EXSLS

TP/TAP

QS/TVS

MT/TCX TOM/BY

ZB /ZBMON 29 FARO SUMMER 2016 – THE BIGGEST OPERATORS

OFF SLOT OPERATION IN PERCENTAGE FAO S16 60

0 S05 S06 S07 S08 S09 S10 S11 S12 S13 S14 S15 S16 RYANAIR EASYJET MON/ZB TRANSAVIA JET2.COM AER LINGUS TAP

30 FARO SUMMER 2016 – MONITORING RESULTS

Evolution of Slot Monitoring FAO 45.000

99,84 % Flights 40.000 35.000

30.000

25.000

20.000

15.000

10.000

5.000

0 S10 S11 S12 S13 S14 S15 S16 0,10% Go 0,06% No Shows Shows Slots Coord Operated

Operated slots = Regular + não regular + comercial + não comercial.

31 FARO SUMMER 2016

32 FARO SUMMER 2016

SLOT HANDBACK SUMMER FARO S16 - Biggest Operators

12000

10000

8000

6000

4000

2000

0 FR EZY HV ZB LS EI TP TOM TO Slots allocated at SRD Slots allocated at SOS Slots allocated at EOS

33 FARO SUMMER 2016

TOP 10 AIRLINES - % ALLOCATED SLOTS EOS

FR 23% OTHERS 29%

BA 2% EZY 16% TOM 3%

ZB TP HV 7% LS 3% 6% 6% EI 5%

34 FARO 2016 – Slots Average by weekday

35 FARO 2016 – Slots Average by hour - UTC

36 Madeira Airport

Coordinated FUNCHAL SUMMER 2016 – END OF SEASON

Best performance / Worse performance

38 FUNCHAL SUMMER 2016 – END OF SEASON

Best performance / Worse performance

39 FUNCHAL SUMMER 2016 – END OF SEASON

40 FUNCHAL SUMMER 2016 – THE BIGGEST OPERATORS

OFF SLOT OPERATION IN PERCENTAGE FNC S16 90 80 70 60 50 40 30 20 10 0 S05 S06 S07 S08 S09 S10 S11 S12 S13 S14 S15 S16 TAP SATA INT. EASYJET SATA AÇORES THOMSON CONDOR AIR BERLIN TRANSAVIA FR

41 FUNCHAL SUMMER 2016 – MONITORING RESULTS

Evolution of Slot Monitoring FNC 18.000

16.000

99,89% Flights Operated 14.000 12.000

10.000

8.000

6.000

4.000

2.000

0 0,03% Go 0,08% No S10 S11 S12 S13 S14 S15 S16 Shows Shows Slots Coord Operated Operated slots = Regular + não regular + comercial + não comercial.

42 FUNCHAL SUMMER 2016

43 FUNCHAL SUMMER 2016

SLOT HANDBACK SUMMER FUNCHAL S16 - Biggest Operators 5.000

4.500

4.000

3.500

3.000

2.500

2.000

1.500

1.000

500

0 TP EZY WV TO AB S4 X3 QS TOM Slots allocated at SRD Slots allocated at SOS Slots allocated at EOS

44 FUNCHAL SUMMER 2016

45 FUNCHAL 2016 – Slots Average by weekday

46 FUNCHAL 2016 – Slots Average by hour - UTC

47 Ponta Delgada Airport

Facilitaded PONTA DELGADA SUMMER 2016 – END OF SEASON

PONTA DELGADA AIRPORT SUMMER S16 - END OF SEASON

Number of Flights Slot handback Deviation Code Name No Shows % Go Shows % % after HBD (Use % Sup. To 16' Coord. HBD it or Lose it) Matched Coord. Operated (Use it or lose it)

SP SATA AIR AÇORES 1 0,02 0 0,00 1.430 26,23 -725 -15,33 5.452 5.453 5.452 4.728 S4 SATA INTERNATIONAL 3 0,12 0 0,00 1.054 41,12 -110 -4,48 2.563 2.566 2.563 2.456 FR RYANAIR 1 0,08 0 0,00 438 35,41 2 0,16 1.237 1.238 1.237 1.240 TP TAP AIR PORTUGAL 0 0,00 0 0,00 86 19,82 0 0,00 434 434 434 434 EZY EASYJET AIRLINE 0 0,00 2 0,81 87 35,37 2 0,81 246 246 248 248 AB AIR BERLIN 0 0,00 0 0,00 33 28,95 0 0,00 114 114 114 114 OR TUI AIRLINES NEDERLAND 0 0,00 0 0,00 47 44,34 -8 -8,16 106 106 106 98 TB JETAIRFLY / TUI AIRLINES BELGIUM 0 0,00 0 0,00 39 46,43 0 0,00 84 84 84 84 6F PRIMERA AIR NORDIC 0 0,00 0 0,00 30 45,45 -14 -26,92 66 66 66 52 PF PRIMERA AIR SCANDINAVIA 0 0,00 0 0,00 16 33,33 4 7,69 48 48 48 52 Best performance / Worse performance

49 PONTA DELGADA SUMMER 2016 – END OF SEASON

50 PONTA DELGADA SUMMER 2016 – MONITORING RESULTS

Evolution of Slot Monitoring PDL 12.000 99,65% Flights Operated 10.000

8.000

6.000

4.000

2.000 0,28% Go 0,07% No Shows Shows 0 S10 S11 S12 S13 S14 S15 S16

Slots Coord Operated

Operated slots = Regular + não regular + comercial + não comercial.

51 PONTA DELGADA SUMMER 2016

52 PONTA DELGADA SUMMER 2016

SLOT HANDBACK SUMMER PDL S16 - Biggest Operators 6.000

5.000

4.000

3.000

2.000

1.000

0 SP S4 FR TP EZY AB OR TB/JAF 6F Slots allocated at SRD Slots allocated at SOS Slots allocated at EOS

53 PONTA DELGADA SUMMER 2016

TOP 10 AIRLINES % ALLOCATED SLOTS EOS 60,00

50,00

40,00

30,00

20,00

10,00

0,00 SP S4 FR TP EZY GN/GNN AB OR TB/JAF OTHERS

54 PONTA DELGADA 2016 – Slots Average by weekday

55 PDL 2016 – Slots Average by hour - UTC

56 About Slot Coordination

Portugal SLOT COORDINATION PORTUGAL

Slot Coordination Response Time – JAN-DEC 2016 Within 1 day Within 3 days 0% 0%

Within 3 hours 2%

Less than 1 hour 98%

58 Survey 2016

59 Survey 2016

60 Survey 2016