Local Government Unit Balaoan, La Union Citizen's

LOCAL GOVERNMENT UNIT BALAOAN, LA UNION

CITIZEN’S CHARTER 2019 (1st Edition)

LOCAL GOVERNMENT UNIT BALAOAN, LA UNION

CITIZEN’S CHARTER 2019 (1st Edition)

I. Mandate: To improve and strengthen local governance aimed towards the effective delivery of basic services, to promote peace and order, ensure public safety and adopt policies that will further improve the general welfare and well-being of the people of Balaoan.

II. Vision: Balaoan, La Union, shall be a major agricultural and industrial center of the north steered by strong dynamic and dedicated leaders with the supportive disciplined and healthy community.

III. Mission: We will pursue economic prosperity by formulating by policies and legislation ably implemented by dedicated and strong-willed leaders and supported by stakeholders.

IV. Service Pledge: WE, the officials and employees of the local government of Balaoan, La Union commit to: Respond promptly and efficiently in serving the people’s needs; consciously and constantly take into account that Public Service is a public Trust; and Be responsible and accountable for the proper discharge of our duties at all times.

LIST OF SERVICES

Page Number Office of the Mayor 9 External Services Issuance of Endorsement (Financial/Burial Assistance) 10 Issuance of Endorsement (Financial/Medical Assistance) 13 Issuance of Job Recommendations 16 Issuance of Mayors Clearance/Certifications 19 Issuance of Service Record of Retired/Resigned Employee 21 Subscription of Oaths of Office 22 Subscription of Statement of Assets, Liabilities & Net Worth (SALN) 24

Office of the Secretary to the Sangguniang Bayan 26 External Services Request, Petitions or Complaints to be reviewed 27 by the Sangguniang Bayan. Request Petitions or Complaints Filed with the 28 Sangguniang Bayan Review or Budgets and Ordinances for the 31 Operations of the Barangay Governments (S) Review or Budgets and Ordinances for the 32 Operations of the Barangay Governments (HT) Review of the Annual and Supplemental Budget 36 for the Operations of the Municipal Government (S) Review of the Annual and Supplemental Budget 37 for the Operations of the Municipal Government (HT) Authorizing the Setting Construction of Cell Sites 40 by Telecommunications Providers (S) Authorizing the Setting Construction of Cell Sites 41 by Telecommunications Providers (HT) Accreditation of Civil Society and Non-Government 45 Organizations (S) Accreditation of Civil Society and Non-Government 46 Organizations (HT) Reclassification of Lands (S) 50 Reclassification of Lands (HT) 51

Request for Photocopies of Sangguniang Bayan Documents 54

Office of the Planning & Development Coordinator 56 External Services Issuance of Locational Clearance 57 Issuance of Zoning Certificate 59 Issuance of Zoning Clearance for Business Permit (NEW) 60 Issuance of Zoning Clearance for Business Permit (RENEWAL) 62 Provision of Technical Assistance in the Preparation of Project 63 Proposals and Training Designs Provision of Technical Information 65

Office of the Civil Registrar 67 External Services Annotation and Endorsement of Supplement Report 68 Application for Delayed Registration of Birth Certificate 70 Application for Delayed Registration of Death Certificate 74 Application for Delayed Registration of Marriage Certificate 77 Endorsement of Available Registry Records but with Negative 80 Certification from the Philippine Statistics Authority Issuance of Birth Certificate (Certified Photocopy/LCR FORM 1A) 83 Issuance of Burial Permit (Death Occurred in Other Municipality) 85 Issuance of Death Certificate (Certified Photocopy/LCR Form 2A) 86 Issuance of Marriage Certificate (Certified Photocopy/LCR FORM 3A) 88 Issuance of Marriage License 90 Issuance of Transfer Permit (Death Occurred in other Municipality and 94 will be buried in other Municipality) Petition for Change of First Name, Change Sex, Correction of Day and 95 Month of Birth Petition for Correction of Clerical Error (R.A. 9048) 99 Registration and Annotation of Legal Instrument (Affidavit of Legitimation) 103 Registration and Annotation of Court Decree 105 Registration and Annotation of Legal Instrument (Affidavit to use the 108 Surname of the Father) Registration of Birth certificate of Illegitimate Child (Timely) 110 Registration of Birth certificate of Legitimate Child (Timely) 114 Registration of Death Certificate (Timely-Death Occurred at Home) 115

Registration of Death Certificate (Timely-Death Occurred at Hospital) 119 Registration of Marriage Certificate (Timely) 121

Office of the Budget Officer 123 External Services Review of Proposed Barangay Budget 124 Internal Services Processing of Obligation Request Form (OR) 128

Office of the Accountant 131 Internal Services Issuance of Certificate of Income Tax Withheld from employees 132 Issuance of Certificate of Net Take Home Pay 133 Processing of Cash Advance 134 Processing of First Salary 136 Processing of Last salary 138 Processing of Last Salary Due to Heirs of Deceased Employee 140 Processing of Liquidation of Cash Advances or Reimbursement 142 (Field/Activity Current Operating Expenses) Processing of Liquidation of Cash Advances or reimbursement 144 (Travelling Expenses) External Services Submission of Disbursement Vouchers (Barangay Transaction) 148

Office of the Treasurer 150 External Services Collection of Real Property Taxes 151 Issuance of Accountable Form #51 to Barangays 153 Issuance of Business/Mayors Permit (NEW) 154 Issuance of Business/Mayors Permit (RENEWAL) 157 Issuance of Certificate of RPT Payment 162 Issuance of Certification for the Closure of Business 163 Issuance of Community Tax Certificate (CEDULA) 165 Issuance of Individual Mayor’s Permit 167 Issuance of Professional Tax Receipt 168 Payment for the Authentication of Mayor’s Permit 169 Payment of Cemetery Lot, Apartment Type, Mausoleum Type 170 Payment of Compromise Penalties for Municipal Ordinance violations 171

Payment of Fees with Order of Payment 172 Payment of Mayor’s Clearance 173 Payment of Motorized Tricycle Franchise 174 Payment of Police Clearance 177 Payment of Stall Rental 178 Payment of Veterinary Permit Fee 179 Internal Services Payment of Travelling Expenses 181

Office of the Assessor 182 External Services Annotation of Encumbrances 183 Cancellation of Encumbrances 184 Issuance of Certifications, certified true copy and xerox Copies and 185 other documents related to Real Properties Issuance of Tax Declaration for Declared New Building and Machineries 186 Issuance of Tax Declaration for declared New Land 188 Issuance of Tax Declaration for Identification of Unknown Lots 190 Issuance of Tax Declaration for transfer of Ownership 192 Ocular inspection, identification of unknown and omitted properties and 194 Area Verification

Office of the Engineer 195 External Services Issuance of Building Inspection Clearance for Business Permit (RENEWAL) 196 Internal Services Issuance of Building Inspection Clearance for Business Permit (NEW) 198 Issuance of Building Permit 199 Issuance of Fencing Permit 202 Issuance of Occupancy Permit 204

Office of the Social Welfare & Development Officer 206 External Services Conduct of Pre-Marriage Orientation (PMO) 207 Enrollment of Indigent of Families to Phil health 208 Issuance of Identification Card to Persons with Disability (PWD) 210 Issuance of Purchase Slip/Booklet 211

Issuance of Senior Citizen Identification Card 213 Issuance of Solo Parent’s Identification Card 214 Provision of Assistance to Individuals in Crisis Situation 216 (Burial Assistance) Provision of Assistance to Individuals in Crisis Situation 218 (Emergency Shelter Assistance) Provision of Assistance to Individuals in Crisis Situation 221 (Medical Assistance) Provision of Counseling Session 224

Office of the Agriculturist 225 External Services Issuance of Certification 226 Issuance of Livestock and Poultry Inspection Certificate 227 Provision of Artificial Insemination of Large Animals 228 (Cow/Caracow) Services Provision of Castration of Livestock 229 Provision of Consultation and Treatment of Livestock and 230 Poultry Services Provision of Crop Insurance and Livestock Insurance to PCIC 231 Provision of Deworming Services 233 Provision of Livestock Dispersal and Re-dispersal 234 Provision of Livestock, Poultry Vaccination Services and Anti-Rabies 235 Vaccination of Dogs Provision of Technical/Extension Services 236

Office of the Health Officer 241 External Services Addressing Sanitation- Related Complaints 242 Application for Operational Permit for New Water Refilling Stations 244 Issuance of Death Certificate 246 Issuance of Health Certificate and Sanitary Permit 247 Issuance of Medical Certificates and Related Permits 248 Provision of Dental Consultation 251 Provision of Family Planning Program Service 252 Provision of Immunization Service 253

Provision of Laboratory Services 254 Provision of Maternal Care 255 Provision of Out-patient Consultation 261 Provision of Prevention and Control of Lifestyle-related Health Disease 263 (Cardiovascular Disease, Diabetes, Renal Disease Cancer) 265 Provision of Tuberculosis Control Service

Office of the Municipal Mayor

External Services

1. Issuance of Endorsement (Financial/Burial Assistance) Endorsement is issued to all seeking for financial/burial assistance. It is also given to agencies in support to requests. Office or Division: Office of the Municipal Mayor Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: All residents of the municipality seeking for financial / burial assistance CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Certificate of Indigency of the Barangay Hall Deceased (1 original) 2. Certificate of Indigency of Claimant Barangay Hall 3. (1 original) 4. Death Certificate (1 original) Municipal Civil Registrar 5. Funeral Contract / Official Receipt Funeral homes (1 original) 6. Social Case Study Report if Municipal Social Welfare & Development Office necessary (1 original) 7. Government Issued Identification BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG Card of Claimant (1 photocopy) FEES AGENCY PROCESSING PERSON CLIENT STEPS TO BE ACTIONS TIME RESPONSOIBLE PAID 1. Submit complete 1. Evaluates None 2 Minutes Rhea C. Cruz requirements to the and assesses Administrative Aide I Office of the Municipal the submitted Administrator Window requirements Mylene O.Yamongan Administrative Aide VI

Karl Stanley A. Omo Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant 1.1. Forwards None 3 Minutes Rhea C. Cruz submitted Administrative Aide I documents to the Municipal Mylene O.Yamongan Administrator Administrative Aide VI

for review and Karl Stanley A. Omo affixes initials Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant 1.2. Review the None 2 Minutes Engr. Nadine Joy S. encoded Concepcion documents and Municipal Administrator affixes initials

2. Fill-up visitors slip 2. Forwards the None 30 Seconds Fernand Paolo P. Uy and logbook at the documents to Administrative Aide IV entrance of the Office the Municipal of the Municipal Mayor Mayor 2.1. For None 5 Minutes Atty. Aleli U. Concepcion interview of the Municipal Mayor client and approval of the required document 2.2. Encodes None 5 Minutes Rhea C. Cruz document Administrative Aide I

Mylene O.Yamongan Administrative Aide VI

Karl Stanley A. Omo Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant 2.3. Forwards None 30 Seconds Rhea C. Cruz the encoded Administrative Aide I document to the Municipal Mylene O.Yamongan Administrator Administrative Aide VI

for review and Karl Stanley A. Omo affixing of Administrative Aide IV initials. Mae Graciele C. Oblero Human Resource Management Assistant

2.4. Review the None 2 Minutes Engr. Nadine Joy S. encoded Concepcion documents and Municipal Administrator affixes initials 2.5. Forwards None 30 Seconds Fernand Paolo P. Uy the encoded Administrative Aide IV document for signature of the mayor 2.6. Signs the None 30 Seconds Atty. Aleli U. Concepcion encoded Municipal Mayor document

3. Receive the 3. Releases the None 1 Minute Rhea C. Cruz endorsement from the document. Administrative Aide I Office of the Municipal Administrator window Mylene O.Yamongan Administrative Aide VI

Karl Stanley A. Omo Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant TOTAL: None 22 Minutes

2. Issuance of Endorsement (Financial/Medical Assistance) Endorsement is issued to all seeking for financial/medical assistance. It is also given to agencies in support to requests. Office or Division: Office of the Municipal Mayor Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: All residents of the municipality seeking for financial / medical assistance CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Certificate of indigency of Claimant Barangay Hall (1 original) 2. Certificate of indigency of Patient Barangay Hall (1 original) 3. Medical Abstract/Medical Certificate Hospital (1 original) 4. Hospital Bill (1 original) Hospital 5. Social Case Study Report (1 original) Municipal Social Welfare & Development Office 6. Government Issued Identification BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, Card of Claimant (1 photocopy) School FEES AGENCY PROCESSING PERSON CLIENT STEPS TO BE ACTIONS TIME RESPONSOIBLE PAID 1. Submit complete 1. Evaluates None 2 Minutes Rhea C. Cruz requirements to the and assesses Administrative Aide I Office of the Municipal the submitted Administrator Window requirements Mylene O.Yamongan Administrative Aide VI

Karl Stanley A. Omo Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant

1.1. Forwards None 3 Minutes Rhea C. Cruz submitted Administrative Aide I documents to the Municipal Mylene O.Yamongan Administrator Administrative Aide VI

for review and Karl Stanley A. Omo affixes initials Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant 1.2. Review the None 2 Minutes Engr. Nadine Joy S. encoded Concepcion documents and Municipal Administrator affixes initials

Mylene O.Yamongan Administrative Aide VI

Karl Stanley A. Omo Administrative Aide IV

for review and Karl Stanley A. Omo affixing of Administrative Aide IV initials. Mae Graciele C. Oblero Human Resource Management Assistant

3. Receive the 3. Releases the None 1 Minute Rhea C. Cruz endorsement from the document. Administrative Aide I Office of the Municipal Administrator window Mylene O.Yamongan Administrative Aide VI

Karl Stanley A. Omo Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant TOTAL: None 22 Minutes

3. Issuance of Job Recommendations Job recommendations are issued to all job seekers. Office or Division: Office of the Municipal Mayor Classification: Simple Type of Transaction: G2C - Government to Citizens Who may avail: All job seekers in the municipality CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Application Letter (1 original) Applicant 2. Personal Data Sheet(1 original) Applicant 3. Transcript of Record (1 photocopy) Applicant 4. Certificate of Trainings (1 photocopy) Applicant 5. Certificate of Seminars Applicant (1 photocopy) 6. Barangay Clearance with Official Receipts Barangay Hall (1 original) FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Submit complete 1. Evaluates None 2 Minutes Rhea C. Cruz requirements to the and assesses Administrative Aide I Office of the Municipal the submitted Administrator window requirements Mylene O.Yamongan Administrative Aide VI

Karl Stanley A. Omo Administrative Aide IV

for brief Karl Stanley A. Omo interview Administrative Aide IV

Mae Graciele C. Oblero

Human Resource Management Assistant

1.2 Review None 2 Minutes Engr. Nadine Joy S. the Concepcion documents Municipal Administrator and affixes initials 2. Fill-up visitors slip 2. Forwards None 30 Seconds Fernand Paolo P. Uy and logbook at the the Administrative Aide IV entrance of the Office documents to of the Municipal the Municipal Mayor Mayor 2.1. For None 5 Minutes Atty. Aleli U. Concepcion interview of Municipal Mayor the client and approval of the required document 2.2. Encodes None 5 Minutes Rhea C. Cruz document Administrative Aide I

Mylene O.Yamongan Administrative Aide VI

Karl Stanley A. Omo Administrative Aide IV

for review Karl Stanley A. Omo and affixing Administrative Aide IV of initials. Mae Graciele C. Oblero Human Resource Management Assistant

2.4. Review None 2 Minutes Engr. Nadine Joy S. the encoded Concepcion documents Municipal Administrator and affixes initials 2.5. Forwards None 30 Seconds Fernand Paolo P. Uy the encoded Administrative Aide IV document for signature of the mayor 2.6. Signs the None 30 Seconds Atty. Aleli U. Concepcion encoded Municipal Mayor document 3. Receive the job 3. Releases None 1 Minute Rhea C. Cruz recommendation from the Administrative Aide I the Office of the document. Municipal Mylene O.Yamongan Administrator window Administrative Aide VI

Karl Stanley A. Omo Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant TOTAL: None 22 Minutes

4. Issuance of Mayor’s Clearance / Certifications

Mayor’s clearance is issued to bonafide residents of the municipality stating that the person availing the clearance has no pending case filed against him/her. Certifications are issued to affirm the validity of information. Office or Division: Office of the Municipal Mayor Classification: Simple Type of Transaction: G2C-Government to Citizens Who may avail: All persons/individuals who are bonafide residents of the municipality CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Barangay Clearance with Official Barangay Hall Receipt (1 original) 2. Police Clearance with Official Receipt Balaoan Police Station (1 original) 3. Community Tax certificate(1 original) Municipal Treasury Office 4. Official Receipt (1 original) Municipal Treasury Office FEES AGENCY PROCESSING PERSON CLIENT STEPS TO BE ACTIONS TIME RESPONSIBLE PAID 1. Submit complete 1.Evaluates None 2 Minutes Rhea C. Cruz requirements to the and assesses Administrative Aide I Office of the Municipal the submitted Administrator Window requirements Mylene O.Yamongan Administrative Aide VI

Karl Stanley A. Omo Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant 1.1. Encodes None 5 Minutes Rhea C. Cruz and prints the Administrative Aide I required document Mylene O.Yamongan Administrative Aide VI

Karl Stanley A. Omo Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant 1.2. Forwards None 30 Seconds Rhea C. Cruz the document Administrative Aide I to the Municipal Mylene O.Yamongan Administrator Administrative Aide VI

for review Karl Stanley A. Omo and affixing Administrative Aide IV of initials Mae Graciele C. Oblero Human Resource Management Assistant 1.3. Reviews None 2 Minutes Engr. Nadine Joy S. document Concepcion and affix Municipal Administrator initials 1.4. Forwards None 30 Seconds Fernand Paolo P. Uy document for Administrative Aide IV approval of the Mayor 1.5. Signs the None 30 Seconds Atty. Aleli U. documents Concepcion Municipal Mayor

2. Receive the Mayor’s 2. Releases None 1 Minute Rhea C. Cruz Clearance/Certifications the Administrative Aide I from the Office of the document. Municipal Administrator Mylene O.Yamongan Administrative Aide VI

Karl Stanley A. Omo Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant TOTAL: None 11 Minutes, 30 Seconds

5. Issuance of Service Record to Retired/Resigned Employee Service Records are issued to employees who have been separated from the service for all legal purposes. Office or Division: Human Resource Management Office Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: All persons/individuals who had rendered service in the municipality CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Government Issued ID (1 photocopy) BIR, Post Office, DFA, PSA, SSS, GSIS, Pag- IBIG 2.Barangay Clearance (1Original) Barangay Hall FEES AGENCY PROCESSING CLIENT STEP TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Submit complete 1. Evaluates None 2 Minutes Rhea C. Cruz requirements to the and Administrative Aide I Office of the Municipal assesses the Administrator Window submitted Mylene O.Yamongan requirements Administrative Aide VI

Karl Stanley A. Omo Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant 1.1. None 30 Seconds Rhea C. Cruz Forwards the Administrative Aide I document to the Human Mylene O.Yamongan Resource Administrative Aide VI

Management Karl Stanley A. Omo Office Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant

1.2. None 2 Minutes Mae Graciele C. Oblero Prepares Human Resource and signs Management Assistant / the service HRMO Designate records 2. Receive the service 2.Release None 1 Minute Rhea C. Cruz record the Administrative Aide I document Mylene O.Yamongan Administrative Aide VI

Karl Stanley A. Omo Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant TOTAL: None 5 Minutes, 30 Seconds

6. Subscription of Oaths of Office

Office or Division: Office of the Municipal Mayor Classification: Simple Type of Transaction: G2G - Government to Government Who may avail: Sanguniang Bayan Members, Punong Barangays, Barangay Kagawad, Sanguniang Kabataan Chair, Sangguniang Kabataan Kagawad CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Community Tax Certificate (1 original ) Municipal Treasury office 2. Personal Data Sheet (1 original) Request Personnel 3. Barangay Clearance (1 original) Barangay Hall 4. 2x2ID picture (2 original) Request Personnel FEES AGENCY PROCESSING CLIENT STEP TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Submit complete 1. Evaluates None 2 Minutes Rhea C. Cruz requirements to the and Administrative Aide I Office of the Municipal assesses the Administrator Window submitted Mylene O.Yamongan requirements Administrative Aide VI

Karl Stanley A. Omo

Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant 1.1. None 3 Minutes Rhea C. Cruz Forwards Administrative Aide I submitted documents Mylene O.Yamongan to the Administrative Aide VI

Municipal Karl Stanley A. Omo Administrato Administrative Aide IV r for review and affixes Mae Graciele C. Oblero initials Human Resource Management Assistant 1.2. Review None 2 Minutes Engr. Nadine Joy S. the encoded Concepcion documents Municipal Administrator and affixes initials 2. Go to the Office of 2. Forwards None 30 Seconds Fernand Paolo P. Uy the Municipal Mayor document for Administrative Aide IV for the taking of oath signature of of office the Mayor 2.1 Oath None 5 Minutes Atty. Aleli U. Concepcion taking Municipal Mayor

3. Receive the signed 3.Release None 1 Minute Rhea C. Cruz oath of office the oath of Administrative Aide I office Mylene O.Yamongan Administrative Aide VI

Karl Stanley A. Omo Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant TOTAL: None 13 Minutes and 30 Seconds

7. Subscription of Statement of Assets, Liabilities & Net Woth (SALN)

Office or Division: Office of the Municipal Mayor Classification: Simple Type of Transaction: G2G - Government to Government Who may avail: Vice Mayor, Sanguniang Bayan Member, Punong Barangay, Barangay Kagawad CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Community Tax Certificate Municipal Treasury office (1 Original) 2. SALN (3 original) Request Personnel 3. Barangay Clearance (1 original) Baranggay Hall 4. 2x2ID picture (2 original) Request Personnel 5. Government Issued ID (1 photocopy) BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG FEES AGENCY PROCESSING CLIENT STEP TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Submit complete 1. Evaluates None 2 Minutes Rhea C. Cruz requirements to the and Administrative Aide I Office of the Municipal assesses the Administrator Window submitted Mylene O.Yamongan requirements Administrative Aide VI

Karl Stanley A. Omo Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant 1.1. None 3 Minutes Rhea C. Cruz Forwards Administrative Aide I submitted documents Mylene O.Yamongan to the Administrative Aide VI

Municipal Karl Stanley A. Omo Administrato Administrative Aide IV r for review

and affixes Mae Graciele C. Oblero initials Human Resource Management Assistant

1.2. Review None 2 Minutes Engr. Nadine Joy S. the encoded Concepcion documents Municipal Administrator and affixes initials 1.3. None 30 Seconds Fernand Paolo P. Uy Forwards Administrative Aide IV document for signature of the Mayor. 1.4. Signs None 30 Seconds Atty. Aleli U. Concepcion the Municipal Mayor document 2. Receive the signed 2.Release None 1 Minute Rhea C. Cruz oath of office the Administrative Aide I document Mylene O.Yamongan Administrative Aide VI

Karl Stanley A. Omo Administrative Aide IV

Mae Graciele C. Oblero Human Resource Management Assistant TOTAL: None 9 Minutes

Office of the Secretary to the Sangguniang Bayan

External Services

1. Request, Petitions or Complaints to be reviewed by the Sangguniang Bayan.

Under the Local Government Code and other existing laws, the Sangguniang Bayan is empowered to act on certain requests, petitions or complaints filed by individuals, barangay officials, government offices and other parties.

Office or Division: Secretary to the Sangguniang Bayan Classification: Simple Type of Transaction: G2C Who may avail: The public, barangay officials and municipal offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Copy of petition or complaint on subjects Petitioners or complainant and other affected mentioned duly signed by petitioners or public complainant and other affected public, if any

2. Sworn statements or affidavits Officer administering oath

3. Proper endorsement by concerned authorities or Concerned authorities or officers officers

4. Justifications for filing petition or complaint. Petitioners or complainant and other affected public CLIENT STEPS AGENCY FEES PROCESSING PERSON RESPONSIBLE ACTIONS TO BE TIME PAID 1. Secure 1. Receive None 3 Minutes Robert A. Peralta requirements and indorsements Legislative Staff Officer submit to the Office of the Sangguniang Diana E. Garcia Bayan for review Administrative Aide I and assessment Raleigh P. Domondon Secretary to the SB

2. Submit request with 2. Review None 5 Minutes Raleigh P. Domondon - requirements for submitted Secretary to the SB review documents

3. Waits for the result 3. If documents None 5 Minutes Robert A. Peralta of review are complete, Legislative Staff Officer request is entered in the Diana E. Garcia logbook for Administrative Aide I legislative actions.

TOTAL: 13 Minutes

2. Requests, Petitions or Complaints Filed with the Sangguniang Bayan

Under the Local Government Code, the Sangguniang Bayan under and under existing laws, is empowered to act on certain requests, petitions or complaints filed by individuals, barangay officials, government offices and other parties.

Office or Division: Secretary to the Sangguniang Bayan Classification: Highly Technical Type of Transaction: G2C Who may avail: Barangay/SK Officials CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Copy of petition or complaint on subjects Petitioners or complainant and other affected mentioned duly signed by petitioners or public complainant and other affected public, if any

2. Sworn statements or affidavits Officer administering oath

3. Proper endorsement by concerned authorities or Concerned authorities or officers officers

4. Justifications for filing petition or complaint. Petitioners or complainant and other affected public CLIENT STEPS AGENCY FEES PROCESSING PERSON RESPONSIBLE ACTIONS TO BE TIME PAID

1. Wait for Legislative 1. SB Secretary None 5 Days Robert A. Peralta action places all Legislative Staff Officer request, petition, complain or Diana E. Garcia barangay Administrative Aide I ordinances Raleigh P. Domondon and municipal Secretary to the SB budgets for review in the Order of Business for referral to the proper committee. 2. The None 5 Days SBM Committee concerned Chairman committee evaluates submitted documents 3. The None 5 Days SBM Committee concerned Chairman committee endorses for filing of draft resolution or ordinance for First Reading. 4. The None 5 Days SBM Committee concerned Chairman committee and other holds public concerned SBMs hearing whenever applicable and renders report to the SB Session 5. The None 2 Days Robert A. Peralta Secretariat Legislative Staff Officer finalizes Committee Diana E. Garcia Report Administrative Aide I

Raleigh P. Domondon Secretary to the SB

6. The measure 22 Days Sangguniang Bayan is presented on Second, Third and Final Reading (If there is a need for revision/amen dment, debate is presented). 7. SB adopts the 5 Days Sangguniang Bayan measure on the Final Reading 8. Finalizes adopted 1 Day Raleigh P. Domondon - measure Secretary to the SB 9. SB Office 15 Days Robert A. Peralta provides the Legislative Staff Officer facilitation of the signature Diana E. Garcia of concerned Administrative Aide I officials in the resolution or Raleigh P. Domondon ordinance Secretary to the SB

10. The 3 Days Robert A. Peralta Secretariat Legislative Staff Officer enrols the approved Diana E. Garcia measure in Administrative Aide I the journals then Raleigh P. Domondon forwards it to Secretary to the SB the SP for review and posts it for publication if required

2.Get copy of 11. Releases 1 Day Robert A. Peralta approved resolution the resolution Legislative Staff Officer or ordinance or ordinance Diana E. Garcia Administrative Aide I

Raleigh P. Domondon Secretary to the SB 3. Review of Budgets and Ordinances for the Operations of the Barangay Governments Under the Local Government Code, the Sangguniang Bayan is empowered to review barangay budgets and ordinances passed by the barangay governments. The review of said budget and ordinances is to ensure that said legislation passed by the barangays are within their powers to discharge under the Local Government Code and other existing laws. Office or Division: Secretary to the Sangguniang Bayan Classification: Simple Type of Transaction: G2G Who may avail: Barangay/SK Officials CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1 A. For Barangay Budgets 1. .Appropriation ordinance enacting the Barangay Budget Supplemental Budget 1. Resolution adopting the Annual Development and Investment Plan of the Barangay Offices Barangay 2. Resolution from the Sangguniang Kabataan on the utilization of their 10% share from the barangay budget. 3. Endorsement from the Barangay B. For Barangay Budget Ordinances 1.Barangay Ordinance 2. Certification of Public Hearing

CLIENT STEPS AGENCY FEES PROCESSING ACTIONS TO BE TIME PERSON RESPONSIBLE PAID 1.Secure 1.Receive None 3 Minutes Robert A. Peralta requirements and indorsements Legislative Staff Officer submit to the Office of the Sangguniang Diana E. Garcia Bayan for review Administrative Aide I

and assessment Raleigh P. Domondon Secretary to the SB

2.Submit request 2. Review None 5 Minutes Raleigh P. Domondon - with requirements submitted Secretary to the SB for review documents

3.Waits for the 3. If documents None 5 Minutes Robert A. Peralta result of review are complete, Legislative Staff Officer request is entered in the Diana E. Garcia logbook for Administrative Aide I legislative actions.

TOTAL: 13 Minutes

3.1. Review of Budgets and Ordinances for the Operations of the Barangay Governments Office or Division: Secretary to the Sangguniang Bayan Classification: Highly Technical Type of Transaction: G2C Who may avail: Barangay/SK Officials CHECKLIST OF REQUIREMENTS WHERE TO SECURE A. For Barangay Budgets Barangay Offices  Appropriation ordinance enacting the Barangay Budget Supplemental Budget  Resolution adopting the Annual Development and Investment Plan of the Barangay  Resolution from the Sangguniang Kabataan on the utilization of their 10% share from the barangay budget.  Endorsement from the Barangay  Endorsement from municipal officials Municipal Mayor/Municipal Budget Officer

B. For Barangay Budget Ordinances  Certification of Public Hearing  Endorsement from municipal officials Municipal Mayor/Municipal Budget Officer

CLIENT STEPS AGENCY FEES PROCESSING ACTIONS TO BE TIME PERSON RESPONSIBLE PAID 1. Wait for SB None 5 Days Robert A. Peralta Legislative action Secretary Legislative Staff Officer

places all request, Diana E. Garcia petition, Administrative Aide I complain or Raleigh P. Domondon barangay Secretary to the SB ordinances and municipal budgets for review in the Order of Business for referral to the proper committee.

The None 5 Days SBM Committee concerned Chairman committee evaluates submitted documents

The None 5 Days SBM Committee concerned Chairman committee endorses for filing of draft resolution or ordinance for First Reading.

The None 5 Days SBM Committee concerned Chairman committee and other holds public concerned SBMs

hearing whenever applicable and renders report to the SB Session

The None 2 Days Robert A. Peralta Secretariat Legislative Staff Officer finalizes Committee Diana E. Garcia Report Administrative Aide I

Raleigh P. Domondon Secretary to the SB

The 3 SB Sessions or Sangguniang Bayan measure is twenty one (21) presented on Days Second, Third and Final Reading (If there is a need for revision/ame ndment, debate is presented).

SB adopts 1 SB Session or Sangguniang Bayan the measure one (1) week on the Final Reading

Finalizes adopted 1 Day Raleigh P. Domondon - measure Secretary to the SB

SB Office Maxi-mum of 15 Robert A. Peralta provides the working Days Legislative Staff Officer facilitation of the signature Diana E. Garcia of concerned Administrative Aide I officials in

the Raleigh P. Domondon resolution or Secretary to the SB ordinance

The Maxi-mum of 3 Robert A. Peralta Secretariat working Days Legislative Staff Officer enrols the approved Diana E. Garcia measure in Administrative Aide I the journals then Raleigh P. Domondon forwards it to Secretary to the SB the SP for review and posts it for publication if required

2. Get copy of Releases the 1 Day Robert A. Peralta approved resolution resolution or Legislative Staff Officer or ordinance ordinance Diana E. Garcia Administrative Aide I

Raleigh P. Domondon Secretary to the SB

4. Review of the Annual and Supplemental Budget for the Operations of the Municipal Government

Under the Local Government Code, the Sangguniang Bayan is empowered to review Annual and Supplemental Budgets for the operations of the Municipal Government.

Office or Division: Secretary to the Sangguniang Bayan Classification: Simple Type of Transaction: G2C Who may avail: The public, barangay officials and municipal offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Proposed Annual/supplemental budgets with supporting documents as prescribed Municipal Budget Officer by law 2. Annual/supplemental Investment Plan as Municipal Planning and Development Coordinator approved by the Municipal Development Council 3. Proper endorsement by concerned Municipal Mayor./Municipal Budget Officer authorities or officers CLIENT STEPS AGENCY FEES PROCESSING ACTIONS TO BE TIME PERSON RESPONSIBLE PAID 1.Secure 1.Receive None 3 Minutes Robert A. Peralta requirements and indorsements Legislative Staff Officer submit to the Office of the Sangguniang Diana E. Garcia Bayan for review Administrative Aide I and assessment Raleigh P. Domondon Secretary to the SB

2.Submit request 2. Review None 5 Minutes Raleigh P. Domondon - with requirements submitted Secretary to the SB for review documents

3.Waits for the 3. If documents None 5 Minutes Robert A. Peralta result of review are complete, Legislative Staff Officer

request is entered in the Diana E. Garcia logbook for Administrative Aide I legislative actions.

TOTAL: 13 Minutes

4.1 Review of the Annual and Supplemental Budget for the Operations of the Municipal Government

Under the Local Government Code, the Sangguniang Bayan, is empowered to review Annual And Supplemental Budgets for the operations of the Municipal Government.

Office or Division: Secretary to the Sangguniang Bayan Classification: Highly Technical Type of Transaction: G2C Who may avail: The public, barangay officials and municipal offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE A Proposed Annual/supplemental budgets with Municipal Budget Officer supporting documents as prescribed by law

Annual/supplemental Investment Plan as approved Municipal Planning and Development Coordinator by the Municipal Development Council

Proper endorsement by concerned authorities or Municipal Mayor./Municipal Budget Officer officers

CLIENT STEPS AGENCY FEES PROCESSING ACTIONS TO BE TIME PERSON RESPONSIBLE PAID 1. Wait for SB Secretary None 5 Days Robert A. Peralta Legislative action places all Legislative Staff Officer

request, petition, Diana E. Garcia Administrative Aide I

complain or Raleigh P. Domondon barangay Secretary to the SB ordinances and municipal budgets for review in the Order of Business for referral to the proper committee.

The concerned None 5 Days SBM Committee committee Chairman evaluates submitted documents

The concerned None 5 Days SBM Committee committee Chairman endorses for filing of draft resolution or ordinance for First Reading.

The concerned None 5 Days SBM Committee committee Chairman holds public and other hearing concerned SBMs whenever applicable and renders report to the SB Session

The Secretariat None 2 Days Robert A. Peralta finalizes Legislative Staff Officer Committee Report Diana E. Garcia Administrative Aide I

Raleigh P. Domondon Secretary to the SB

The measure is 3 SB Sessions or Sangguniang Bayan presented on twenty one (21) Second, Third Days and Final Reading (If there is a need for revision/amend ment, debate is presented).

SB adopts the 1 SB Session or Sangguniang Bayan measure on the one (1) week Final Reading

Finalizes adopted 1 Day Raleigh P. Domondon - measure Secretary to the SB

SB Office Maxi-mum of 15 Robert A. Peralta provides the working Days Legislative Staff Officer facilitation of the signature of Diana E. Garcia concerned Administrative Aide I officials in the resolution or Raleigh P. Domondon ordinance Secretary to the SB

The Secretariat Maxi-mum of 3 Robert A. Peralta enrols the working Days Legislative Staff Officer approved measure in the Diana E. Garcia journals then Administrative Aide I forwards it to the SP for Raleigh P. Domondon review and Secretary to the SB posts it for publication if required

2. Get copy of Releases the 1 Day Robert A. Peralta approved resolution resolution or Legislative Staff Officer or ordinance ordinance Diana E. Garcia Administrative Aide I

Raleigh P. Domondon Secretary to the SB

5. Authorizing the Setting Construction of Cell Sites by Telecommunications Providers

Under the Local Government Code, the Sangguniang Bayan is empowered to authorize construction of Cell Sites by Telecommunications Providers subject to existing rules and regulations. The authorization of the Sangguniang Bayan is necessary to enable the telecommunications providers to operate their cell sites in the municipality.

Office or Division: Secretary to the Sangguniang Bayan Classification: Simple Type of Transaction: G2B Who may avail: Information and Telecommunication Providers CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Tax declaration and title for the proposed site 2. Affidavit of undertaking 3. Structural blue print Concerned government offices of the antenna 4. DOH Certification 5. Air Transportation Office Clearance 6. Barangay Resolution endorsing the proposed cellsite 7. Neighbor’s consent within 50 meter radius from the proposed cellsite (Xerox copy) 1. CLIENT STEPS AGENCY FEES PROCESSING ACTIONS TO BE TIME PERSON RESPONSIBLE PAID 1.Secure 1.Receive None 3 Minutes Robert A. Peralta requirements and indorsements Legislative Staff Officer submit to the Office of the Sangguniang Diana E. Garcia Bayan for review Administrative Aide I

and assessment Raleigh P. Domondon Secretary to the SB

2.Submit request 2. Review None 5 Minutes Raleigh P. Domondon - with requirements submitted Secretary to the SB for review documents

TOTAL: 13 inutes

5.1 Authorizing the Setting Construction of Cell Sites by Telecommunications Providers

Under the Local Government Code, the Sangguniang Bayan is empowered to authorize construction of Cell Sites byTelecommunications Providers. The authorization of the Sangguniang Bayan is necessary to enable the telecommunications providers to operate their cell sites in the municipality.

Office or Division: Secretary to the Sangguniang Bayan Classification: Highly Technical Type of Transaction: G2C Who may avail: The public, barangay officials and municipal offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Tax declaration and title for the proposed site 2. Affidavit of undertaking 3. Structural blue print of the antenna 4. DOH Certification 5. Air Transportation Office Clearance Concerned government offices 6. Barangay Resolution endorsing the proposed

cellsite 7. Neighbor’s consent within 50 meter radius from the proposed cellsite (Xerox copy)

CLIENT STEPS AGENCY FEES PROCESSING ACTIONS TO BE TIME PERSON RESPONSIBLE PAID 1. Wait for SB None 5 Days Robert A. Peralta Legislative action Secretary Legislative Staff Officer

The None 5 Days SBM Committee concerned Chairman committee evaluates submitted documents

The None 5 Days SBM Committee concerned Chairman committee endorses for filing of draft resolution or ordinance for First Reading.

The None 5 Days SBM Committee

concerned Chairman committee and other holds public concerned SBMs hearing whenever applicable and renders report to the SB Session

The None 2 Days Robert A. Peralta Secretariat Legislative Staff Officer finalizes Committee Diana E. Garcia Report Administrative Aide I

Raleigh P. Domondon Secretary to the SB

The 3 SB Sessions or Sangguniang Bayan measure is twenty one (21) presented on Days Second, Third and Final Reading (If there is a need for revision/ame ndment, debate is presented).

SB adopts 1 SB Session or Sangguniang Bayan the measure one (1) week on the Final Reading

Finalizes adopted 1 Day Raleigh P. Domondon - measure Secretary to the SB

SB Office Maxi-mum of 15 Robert A. Peralta provides the working Days Legislative Staff Officer facilitation of

the signature Diana E. Garcia of concerned Administrative Aide I officials in the Raleigh P. Domondon resolution or Secretary to the SB ordinance

2. Get copy of Releases the 1 Day Robert A. Peralta approved resolution resolution or Legislative Staff Officer or ordinance ordinance Diana E. Garcia Administrative Aide I

Raleigh P. Domondon Secretary to the SB

6. Accreditation of Civil Society and Non-Government Organizations

Under the Local Government Code, the Sangguniang Bayan is empowered to accredit CSOs and NGOs. The accreditation of these organizations is necessary to qualify them to sit as representatives in the Special Bodies of the Municipality.

Office or Division: Secretary to the Sangguniang Bayan Classification: Simple Type of Transaction: G2C Who may avail: NGOs/CSOs CHECKLIST OF REQUIREMENTS WHERE TO SECURE  Constitution and By-Laws (Xerox copy)  List of Officers And Members  Current Financial Statements Duly accomplished  Application Form  Certificate of Registration from concerned agencies e.g. Concerned government offices (SEC, CDA, DOLE, etc)  Articles of Incorporation  Board Resolution expressing the intention of the NGO to be accredited  Profile indicating the purpose and objectives of the organization

2.Submit request 2. Review None 5 Minutes Raleigh P. Domondon - with requirements submitted Secretary to the SB for review documents

TOTAL: 13 Minutes

6.1 Accreditation of Civil Society and Non-Government Organizations

Office or Division: Secretary to the Sangguniang Bayan Classification: Highly Technical Type of Transaction: G2C Who may avail: NGOs/CSOs CHECKLIST OF REQUIREMENTS WHERE TO SECURE  Constitution and By-Laws (Xerox copy)  List of Officers And Members  Current Financial Statements Duly accomplished  Application Form  Certificate of Registration from concerned agencies e.g. Concerned government offices (SEC, CDA, DOLE, etc)  Articles of Incorporation  Board Resolution expressing the intention of the NGO to be accredited  Profile indicating the purpose and objectives of the organization

CLIENT STEPS AGENCY FEES PROCESSING ACTIONS TO BE TIME PERSON RESPONSIBLE PAID 1. Wait for SB None 5 Days Robert A. Peralta Legislative action Secretary Legislative Staff Officer

The None 5 Days SBM Committee concerned Chairman committee evaluates submitted documents

The None 5 Days SBM Committee concerned Chairman committee endorses for filing of draft resolution or ordinance for First Reading.

The None 5 Days SBM Committee concerned Chairman committee and other holds public concerned SBMs hearing

whenever applicable and renders report to the SB Session

The None 2 Days Robert A. Peralta Secretariat Legislative Staff Officer finalizes Committee Diana E. Garcia Report Administrative Aide I

Raleigh P. Domondon Secretary to the SB

The 3 SB Sessions or Sangguniang Bayan measure is twenty one (21) presented on Days Second, Third and Final Reading (If there is a need for revision/ame ndment, debate is presented).

SB adopts 1 SB Session or Sangguniang Bayan the measure one (1) week on the Final Reading

Finalizes adopted 1 Day Raleigh P. Domondon - measure Secretary to the SB

SB Office Maxi-mum of 15 Robert A. Peralta provides the working Days Legislative Staff Officer facilitation of the signature Diana E. Garcia of concerned Administrative Aide I officials in the Raleigh P. Domondon

resolution or Secretary to the SB ordinance

2. Get copy of Releases the 1 Day Robert A. Peralta approved resolution resolution or Legislative Staff Officer or ordinance ordinance Diana E. Garcia Administrative Aide I

Raleigh P. Domondon Secretary to the SB

7. RECLASSIFICATION OF LANDS

Under the Local Government Code, the Sangguniang Bayan is empowered to reclassify lands under the territorial jurisdiction of the municipality. The reclassification of lands is necessary in to reflect the actual utilization of said properties and to determine proper taxation for its use.

Office or Division: Secretary to the Sangguniang Bayan Classification: Simple Type of Transaction: G2C Who may avail: Residents/businesses CHECKLIST OF REQUIREMENTS WHERE TO SECURE

 Request letter Requesting party  Land Title or Tax Declaration Municipal Assessor CLIENT STEPS AGENCY FEES PROCESSING ACTIONS TO BE TIME PERSON RESPONSIBLE PAID 1.Secure 1.Receive None 3 Minutes Robert A. Peralta requirements and indorsements Legislative Staff Officer submit to the Office of the Sangguniang Diana E. Garcia Bayan for review Administrative Aide I and assessment Raleigh P. Domondon Secretary to the SB

2.Submit request 2. Review None 5 Minutes Raleigh P. Domondon - with requirements submitted Secretary to the SB for review documents

TOTAL: 13 Minutes

7.1 RECLASSIFICATION OF LANDS

Office or Division: Secretary to the Sangguniang Bayan Classification: Highly Technical Type of Transaction: G2C Who may avail: Residents/businesses CHECKLIST OF REQUIREMENTS WHERE TO SECURE

 Request letter Requesting party  Land Title or Tax Declaration Municipal Assessor CLIENT STEPS AGENCY FEES PROCESSING ` ACTIONS TO BE TIME PERSON RESPONSIBLE PAID 1. Wait for SB None 5 Days Robert A. Peralta Legislative action Secretary Legislative Staff Officer

The None 5 Days SBM Committee concerned Chairman committee evaluates submitted documents

The None 5 Days SBM Committee concerned Chairman committee endorses for filing of draft resolution or ordinance for First Reading.

The None 5 Days SBM Committee concerned Chairman committee and other holds public concerned SBMs hearing whenever applicable and renders report to the SB Session

The None 2 Days Robert A. Peralta Secretariat Legislative Staff Officer finalizes Committee Diana E. Garcia Report Administrative Aide I

Raleigh P. Domondon Secretary to the SB

The 3 SB Sessions or Sangguniang Bayan measure is twenty one (21) presented on Days Second, Third and Final Reading (If there is a need for revision/ame ndment, debate is presented).

SB adopts 1 SB Session or Sangguniang Bayan the measure one (1) week on the Final Reading

Finalizes adopted 1 Day Raleigh P. Domondon - measure Secretary to the SB

2. Get copy of Releases the 1 Day Robert A. Peralta approved resolution resolution or Legislative Staff Officer or ordinance ordinance Diana E. Garcia Administrative Aide I

Raleigh P. Domondon Secretary to the SB

8. Requests for Photocopies of Sangguniang Bayan Documents

The Sangguniang Bayan may under its mandate, provide copies of its documents to requesting parties as may be authorized by law and under the Municipal Revenue Code. Office or Division: Secretary to the Sangguniang Bayan Classification: Simple Type of Transaction: G2C Who may avail: The public CHECKLIST OF REQUIREMENTS WHERE TO SECURE . Letter request Requesting party

Proper endorsement by concerned Concerned authorities or officers authorities or officers if needed Justifications for request Requesting party

CLIENT STEPS AGENCY FEES PROCESSING PERSON RESPONSIBLE ACTIONS TO BE TIME PAID 1. Submits request 1.Receive None 3 Minutes Robert A. Peralta indicating therein the request Legislative Staff Officer documents requested to be photocopied Diana E. Garcia with proper Administrative Aide I endorsements if necessary Raleigh P. Domondon Secretary to the SB

Review None 5 Minutes Raleigh P. Domondon - submitted Secretary to the SB documents 2. Waits for the result  If documents None 5 Minutes Robert A. Peralta of review are complete, Legislative Staff Officer request is entered in the Diana E. Garcia logbook for Administrative Aide I legislative actions.  Verifies needed None 15 Minutes documents

from files if available  If documents are available, None informs 5 Minutes requesting party 3. Pays the required Receives P75.00 Treasurer’s Office fees payment and per 15 Minutes issues Official page Receipt and photocopies documents 4. Returns to SB Certifies copies None Raleigh P. Domondon Office to have copies of documents 5Minutes Secretary to the SB of documents certified TOTAL: 53 Minutes

Office of the Municipal Planning & Development Coordinator

External Services

1. Issuance of Locational Clearance

A Location Clearance from the Office of the MPDC is a pre-requirements in securing Building and Fencing Permits from the Municipal Engineering Office. The Clearance becomes null and void if work does not commence within 1year from the date of decision, any complaints against the issuance of the Locational Clearance found valid after due hearing and any misrepresentation/false allegation material to the issuance. All provisions stated in the issuance of the Locational Clearance shall strictly conform with the requirements of the National Building Code of the Philippines and other related laws.

Office or Division: Office of the Municipal Planning & Development Coordinator Classification: Simple Type of Transaction: G2C, G2B, G2G Who may avail: All individuals, business establishments and government entities needing Locational Clearance CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Tax Declaration of Land Office of the Municipal Assessor 2. Duly accomplished and notarized c/o Attorney 3. Application for Locational Clearance Office of the Municipal Planning & Development Coordinator 4 .Affidavit of Ownership or Affidavit of Office of the Municipal Planning & Consent [if applicant is not the land owner Development Coordinator forms are available at the OMPDC] 5. 1 set of Plans, specifications and c/o Applicant Estimated cost 6. Neighbor’s Consent [for Fencing Permit] Office of the Municipal Engineer FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Sign in Client Log 1. Assist None 2 Minutes Engr. Paul Joffrey L. Ramirez Book client in Zoning Officer II signing in the Client Cristino O. Valdez, Jr. Log Book Administrative Aide I 2. Submit 2. None 15 Minutes Engr. Paul Joffrey L. Ramirez Requirements for Evaluates Zoning Officer II verification and get and verify schedule for site the Wensday O. Acepcion – inspection submitted Statistician Aide I requiremen

ts and give schedule of zoning inspection 3. Site Inspection. 3. Inspect None 1 Hour Engr. Prudencio M. Oliva, Jr. Wait for the Zoning the MPDC Officer to inspect the proposed project site site for Engr. Paul Joffrey L. Ramirez building/fe Zoning Officer II ncing constructio n. 4. Pay Locational 4. Gives None 3 Minutes Clearance Fee at the Order of MTO Staff Treasury Office. Payment 5. Return to OMPDC, 5. None 5 Minutes Engr. Prudencio M. Oliva, Jr. gives Official Receipt Receives MPDC and wait for the Official processing of your Receipt, Engr. Paul Joffrey L. Ramirez documents encoded Zoning Officer II and print Locational Clearance then signed by Zoning Officer/MP DO. 6. Receives approved 6. Record None 1 Minute Engr. Paul Joffrey L. Ramirez and signed Locational the Zoning Officer II Clearance. Locational Clearance Cristino O. Valdez, Jr. in the Administrative Aide I logbook and give it to the client. TOTAL: None 1 Hour and 27 Minutes

2. Issuance of Zoning Certificate

The Zoning Officer will certify as to the use of the subject property/land as reflected from the approved Comprehensive Land use Plan and Zoning Ordinance of the municipality. Office or Division: Office of the Municipal Planning & Development Coordinator Classification: Simple Type of Transaction: G2C, G2B, G2G Who may avail: All individuals, business establishments and government entities needing Zoning Clearance CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Tax Declaration/ Title of the Subject Office of the Municipal Assessor property of Land FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Proceed to the 1. Assist None 3 Minutes Engr. Prudencio M. Oliva, Jr. OMPDC, present a client in MPDC valid identification signing in card ( I.D).Sign in the Client Cristino O. Valdez, Jr. Client Log Book then Log Book Administrative Aide I

request for Zoning then Certificate conduct brief backgroun d interview. 2. Submit 2. None 3 Minutes Engr. Paul Joffrey L. Ramirez Requirements Evaluates Zoning Officer II and verify submitted Wensday O. Acepcion requireme Statistician Aide I nts 3. Get Order of 3. Gives None 3 Minutes Payment and pay Order of MTO Staff Certification Fee at Payment the Treasury Office. 4. Return to OMPDC 4. Engr. Prudencio M. Oliva, Jr. and gives Official Receives MPDC Receipt and wait for Official your request to be Receipt, None 2 Minutes Engr. Paul Joffrey L. Ramirez

process. encoded Zoning Officer II and print Zoning Certificate then signed by Zoning Officer/MP DO. 5. Receives signed 5. Record None 1 Minute Engr. Paul Joffrey L. Ramirez Zoning Certificate. the Zoning Zoning Officer II Certificate in the Cristino O. Valdez, Jr. Logbook Administrative Aide I and give it to the client. TOTAL: None 12 Minutes

3. Issuance of Zoning Clearance for Business Permit (New)

Business enterprises are required to secure Zoning Clearance from the OMPDC before the start of commercial operations. This is part of the process of securing a Business License/Mayor’s Permit.

Office or Division: Office of the Municipal Planning & Development Coordinator Classification: Simple Type of Transaction: G2B Who may avail: All individuals, business establishments and government entities needing zoning clearance for their business permit (new) CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Duly accomplished Business Permit Office of the Municipal Administrator 2. Application Form Office of the Municipal Administrator 3. Contract of Lease/Consent, if applicable is c/o Applicant a lessee 4. Detailed information about the business c/o Applicant 5. Sketch of location c/o Applicant FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Sign in Client Log 1. Assist None 3 Minutes Engr. Paul Joffrey L. Ramirez

Book client in Zoning Officer II signing in the Client Cristino O. Valdez, Jr. Log Book Administrative Aide I 2. Submit 2. None 3 Minutes Engr. Prudencio M. Oliva, Jr. requirements for Evaluates MPDC verification and get and verify schedule of zoning submitted Wensday O. Acepcion inspection requireme Statistician Aide I nts and give schedule of zoning inspection 3. Site inspection. 3. Inspect None 1 Hour Engr. Prudencio M. Oliva, Jr. Wait for the Zoning the – MPDC Officer to inspect your business business establishm Engr. Paul Joffrey L. Ramirez establishment ent – Zoning Officer II 4. Return to the 4. Process None 3 Minutes Engr. Prudencio M. Oliva, Jr. OMPDC, to get Zoning – MPDC Zoning Clearance Clearance duly signed by the then Wensday O. Acepcion – Zoning Officer signed by Statistician Aide I the Zoning Officer/MP DO 5. Receives the 5. Record None 1 Minute Engr. Paul Joffrey L. Ramirez Zoning Clearance the zoning – Zoning Officer II clearance in the log Cristino O. Valdez, Jr. – book and Administrative Aide I give it to the client TOTAL: None 1 Hour & 10 Minutes

4. Issuance of Zoning Clearance for Business Permit (Renewal)

Business enterprises are required to secure Zoning Clearance from the OMPDC during the annual renewal of business permits. This is part of the process of securing a Business License/Mayor’s Permit. Office or Division: Office of the Municipal Planning & Development Coordinator Classification: Simple Type of Transaction: G2B Who may avail: All individuals, business establishments and government entities needing zoning clearance for their business permit (renewal) CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Duly accomplished Business Permit Office of the Municipal Administrator 2. Application Form Office of the Municipal Administrator 3. Detailed information about the business c/o Applicant 4. Sketch of location c/o Applicant AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1. Sign in Client Log 1. Assist client in None 1 Minute Wensday O. Book signing in the Acepcion – Client Log Book Statistician Aide I

Cristino O. Valdez, Jr. – Administrative Aide I 2. Submit documents 2. Evaluates and None 3 Minutes Engr. Prudencio M. for the assessment of verify submitted Oliva, Jr. – MPDC the required Zoning requirements Clearance Fee Engr. Paul Joffrey L. Ramirez – Zoning Officer II

Wensday O. Acepcion – Statistician Aide I 3. Wait for the 3. Process Zoning None 4 Minutes Engr. Prudencio M. processing of Zoning Clearance then Oliva, Jr. – MPDC Clearance signed by the Zoning Engr. Paul Joffrey Officer/MPDO L. Ramirez – Zoning Officer II

Wensday O. Acepcion –

Statistician Aide I 4. Receives the 4. Record the Engr. Paul Joffrey Zoning Clearance Zoning Clearance L. Ramirez – Zoning in the Log Book Officer II and give it to the None 1 Minute client Cristino O. Valdez, Jr. – Administrative Aide I TOTAL None 9 Minutes

5. Provision of Technical Assistance in the Preparation of Project Proposals and Training Designs

The MPDO provides technical assistance to Barangays, Non-Government Organizations, and other offices within the municipality in the preparation of projects proposals, training designs and other skills training programs.

Office or Division: Office of the Municipal Planning & Development Coordinator Classification: Simple Type of Transaction: G2C, G2B, G2G Who may avail: All individuals, business establishments and government entities needing technical assistance in the preparation of project proposals and training designs CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. None FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Proceed to the 1. Assist Engr. Prudencio M. Oliva, Jr. MPDO, present a client in – MPDC valid identification signing in card (I.D.). Sign in the Client None 10 Minutes Engr. Paul Joffrey L. Ramirez Client Log Book then Log Book – Zoning Officer II inform/request for the then needed technical conduct an assistance. interview regarding proposed project/

training program. 2. Pay the required 2. Issues fees at the Municipal Order of None 3 Minutes MTO Staff Treasurer’s Office Payment (MTO). 3. Return to MPDO 3. Receives Engr. Prudencio M. Oliva, Jr. and gives Official Official – MPDC Receipts and return Receipt None 30 seconds after 5 working days. Engr. Paul Joffrey L. Ramirez – Zoning Officer II 4. Wait for the 4. Engr. Prudencio M. Oliva, Jr. preparation of the Prepares, – MPDC project/training encodes None 5 Days proposal. and prints Engr. Paul Joffrey L. Ramirez requested – Zoning Officer II documents 5. After 5 working 5. Records Engr. Prudencio M. Oliva, Jr. days, return to MPDO requested – MPDC for the requested documents None 2 Minutes documents. on Engr. Paul Joffrey L. Ramirez project/train – Zoning Officer II ing proposal in the logbook. 6. Receives 6. Engr. Prudencio M. Oliva, Jr. requested documents Releases – MPDC on projects/training the None 1 Minute proposals requested Engr. Paul Joffrey L. Ramirez documents – Zoning Officer II on projects/trai ning proposals TOTAL: None 5 Days and 16 Minutes and 30 Seconds

6. PROVISION OF TECHNICAL INFORMATION

The MPDO provides technical information such as the Socio-Economic Profile, Development Plans, Investment Programs. Accomplishment Reports and other vital documents to students, researchers, businessman and others who need it for a specific/legal purpose.

inform/request for the then Cristino O. Valdez, Jr. – document or conduct Administrative Aide I information you need. brief backgroun d interview 2. Pay the required 2. Issues fees at the Municipal Order of None 3 Minutes MTO Staff Treasurer’s Office Payment (MTO). 3. Return to the 3. Wensday O. Acepcion – MPDO, gives Official Receives Statistician Aide I Receipt and wait for Official the requested data or Receipt, None 3 Minutes Cristino O. Valdez, Jr. – documents. prints/phot Administrative Aide I ocopy requested document s 4. Receives 4. Records Wensday O. Acepcion – requested data or requested Statistician Aide I

documents. data in the None 2 Minutes logbook Cristino O. Valdez, Jr. – and Administrative Aide I releases the requested data or document s. TOTAL: None 13 Minutes

OFFICE OF THE MUNICIPAL CIVIL REGISTRAR

External Services

1. Annotation and Endorsement of Supplemental Report

A Supplemental Report for Birth, Marriage and death may be filed to supply information inadvertently omitted when the document was registered.

Office or Division: Office of the Municipal Civil Registrar Classification: SIMPLE Type of G2C Transaction: Who may avail: Owner of registered births, marriages, deaths in the municipality, parentsand his/her spouse, direct descendants, institutions legally in- charge for any administrative, judicial or other official proceedings CHECKLIST OF REQUIREMENTS WHERE TO SECURE Four (4) photocopies each 1.Birth/Marriage/Death Certificate to be Philippine Statistics Authority supplied 2. Affidavit for supplemental report Notary public 3.Baptismal Certificate of the document owner Church 4.Voter’s Certification Record of the document COMELEC owner and/or the parent/s 5. Birth/Marriage Certificate of parents PSA/LCR 6.at least 2 Valid I.D.

FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Submit 1.Receive and review None 15 minutes Engr. Dante V. documents to LCR submitted documents Urbi staff Municipal Civil Registrar Jeolita F. Ferreras Asst. Registration Officer

2.1Pay required Supplem 5 minutes MTO staff fees ental Report- P150.00, Endorse ment fee- P100.00, Certifcati on fee- P100.00

and additional documen tary stamp- P60.00

2.2Present O.R. to 2.Receive O.R., prepare None 20 minutes Jeolita F. LCR staff the Supplemental Report Ferreras Form, Endorsement and Asst. Registration Annotated Document Officer Ma. Cecilia O. Dictaan PPW-I

3. Review and sign 3.Sign the Supplemental None 15 minutes Engr. Dante V. the Supplemental Report, Endorsement, Urbi Report Form Annotated Document Municipal Civil and certify the Registrar supporting documents Jeolita F. Ferreras Asst. Registration Officer

4. Receive 2 sets 4.Issue 2 sets of None 5 minutes Jeolita F. of Endorsement for Endorsement for Ferreras Supplemental Supplemental Report Asst. Registration Report -one set for mailing to Officer -one set for mailing PSA- OCRG Ma. Cecilia O. to PSA- OCRG -another set for personal Dictaan -another set for copy PPW-I personal copy TOTAL P410.00 1 hour

2. Application for Delayed Registration of Birth Certificate

Late registration applies to events that are not yet registered after 30- day reglementary period after the occurrence of the event. A ten day posting period must be observed before the document applied for will be released. Rule 12- delayed Registration-Adm. Order No. 1 Series of 1993 and other Laws on Civil Registration-A report of vita;l event made beyond the reglementary period is considered delayed. Rule 13- Adm. Order I Series of 1993- Implementing Rule and Regulations of Act 3735 and other Laws on Civil Registration. Posting of Pending Application- a notice to the public on the pending application for delayed registration shall be posted in the bulletin board of the city/ municipality for a period of not less than ten (10) days.

Office or Office of the Municipal Civil Registrar Division: Classification: Highly Technical Type of G2C Transaction: Who may avail: All individuals who were born in the municipality CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Negative Certification of Birth Philippine Statistics Authority 2. Affidavit of two (2) disinterested Notary Public persons attesting facts of birth 3.Baptismal certificate of the Church document owner 4.Marriage Certificate of the document owner if already married PSA/LCR of place of marriage 5.Marriage Certificate of parents 6. Voter’s Certification Record COMELEC 7.Philhealth Member Data Record PhilHealth 8.Affidavit of waiver Notary Public AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1. Submit 1. Receive and None 15 minutes Engr. Dante V. Urbi Negative verify submitted Municipal Civil Certification documents Registrar secured from PSA together Jeolita F. Ferreras with other Asst. Registration required Officer documents

2.Give the 2.1 Interview None 15 minutes Engr. Dante V. Urbi information to be client for the Municipal Civil supplied in the information to be Registrar COLB supplied in the Jeolita F. Ferreras COLB Asst. Registration Officer

3.Check 3. Prepare the None 10 minutes Jeolita F. Ferreras correctness of Certificate of Live Asst. Registration entries in the Birth and print one Officer COLB and sign copy for checking, Ma. Cecilia O. print additional 3 Dictaan copies after PPW-I checking

4.1Receive 4.1 If attendant at None Midwife/Nurse/Hilot COLB and bring birth is still to attendant at available, give the birth for signature COLB and instruct them for signature of attendant at birth. 4.2.Return COLB 4.2 Receive COLB None 5 minutes Jeolita F. Ferreras to LCR staff and check Asst. Registration Officer

5.1Pay required Delayed 5 minutes MTO staff fee to MTO Registration fee-P300.00 Certification fee-P150.00 Additional documentar y stamp- P90.00 Additional endorseme nt fee- P100.00 if client will request for advance endorseme nt of copy to

OCRG

5.2Present 5.Receive O.R. None 5 minutes Jeolita F. Ferreras O.R.to LCR staff and advise client Asst. Registration to return after 10 Officer days posting Ma. Cecilia O. period Dictaan PPW-I

6. Wait for ten 6.1After the None 5 minutes Engr. Dante V. Urbi days posting posting period, Municipal Civil period assign Registry Registrar number and sign. Jeolita F. Ferreras Asst. Registration Officer

6.2Prepare None 10 minutes Jeolita F. Ferreras Endorsement Asst. Registration letter for OCRG- Officer PSA if requested, Ma. Cecilia O. provide 4 Dictaan photocopies of the PPW-I

Registered COLB and annotate that an advance copy was sent

6.3Sign the None 5 minutes Engr. Dante V. Urbi documents Municipal Civil Registrar Jeolita F. Ferreras Asst. Registration Officer

7.Return after the 7.Issue duly None 5 minutes Jeolita F. Ferreras posting period registered COLB Asst. Registration and receive Officer personal copy of Ma. Cecilia O. COLB Dictaan -receive another PPW-I set for mailing if requested for an advance endorsement. TOTAL -P5400.00 1 hour and 20 -P640.00 if minutes requested (excluding time for on client step endorseme 4.1) nt

3. Application for Delayed Registration of Death Certificate

Office or Division: Office of the Municipal Civil Registrar Classification: Highly Technical Type of Transaction: G2C Who may avail: All individuals whose deceased family member is a resident of the municipality CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Negative Certification of Death Philippine Statistics Authority 2. Affidavit of two (2) disinterested Notary Public persons attesting facts of death 3.Certificate of burial rites church 4.Barangay Certification Barangay Captain 5.Certificate of Death Hospital, attending physician, municipal health officer AGENCY FEES TO BE PROCESSING PERSON CLIENT STEPS ACTIONS PAID TIME RESPONSIBLE 1. Submit Negative 1.Receive and None 15 minutes Engr. Dante V. Certification secured verify submitted Urbi from PSA together documents Municipal Civil with other required Registrar documents Jeolita F. Ferreras Asst. Registration Officer

2.Check correctness 2.Prepare True None 15 minutes Engr. Dante V. of entries in the COD Copy / Original Urbi Copy of the Municipal Civil Certificate of Registrar death and print Jeolita F. one copy for Ferreras checking, print Asst. additional 3 Registration copies after Officer checking

3.1Pay required fee Delayed 5 minutes MTO staff to MTO Registration fee- P300.00 Certification fee- P150.00 Additional documentary stamp-P90.00 Additional endorsement fee-P100.00 if client will request for advance endorsement of copy to OCRG

3.2Present O.R.to 3.1Receive None 5 minutes Jeolita F. LCR staff O.R. and Ferreras advise client to Asst. return after 10 Registration days posting Officer period Ma. Cecilia O. Dictaan PPW-I

3.2After the None 5 minutes Engr. Dante V. posting period, Urbi assign Registry Municipal Civil number and Registrar sign. Jeolita F. Ferreras

Asst. Registration Officer

3.3Prepare None 10 minutes Jeolita F. Endorsement Ferreras letter for Asst. OCRG-PSA if Registration requested, Officer provide 4 Ma. Cecilia O. photocopies of Dictaan the Registered PPW-I COD and annotate that an advance copy was sent 3.4Sign the None 5 minutes Engr. Dante V. documents Urbi Municipal Civil Registrar Jeolita F. Ferreras Asst. Registration Officer

4.Return after the 4.Issue duly None 5 minutes Jeolita F. posting period and registered COD Ferreras receive personal copy Asst. of COD Registration -receive another set Officer for mailing if Ma. Cecilia O. requested for an Dictaan advance PPW-I endorsement. TOTAL -P5400.00 1 hour and 5 -P640.00 if minutes requested for endorsement

4. Application for Delayed Registration Of Marriage Certificate

Office or Division: Office of the Municipal Civil Registrar Classification: Highly Technical Type of G2C Transaction: Who may avail: All individuals who were married in the municipality CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Negative Certification of Marriage Philippine Statistics Authority 2. Affidavit of two (2) disinterested persons Notary Public attesting facts of marriage 3.Old Copy of Marriage Certificate issued by Solemnizing Officer 4.Affidavit of contracting parties attested by Notary public two witnesses 5.Affidavit of solemnizing officer attesting Notary public facts of marriage 6Affidavit of waiver Notary Public PERSON FEES TO PROCESSING CLIENT STEPS AGENCY ACTIONS RESPONSI BE PAID TIME BLE

1. Submit Negative 1.Receive and verify None 15 minutes Engr. Dante Certification submitted documents V. Urbi secured from PSA Municipal together with other Civil required documents Registrar Jeolita F. Ferreras Asst. Registration Officer 2.Check 2.Prepare True Copy None 15 minutes Jeolita F. correctness of of the Certificate of Ferreras entries in the COM Marriage and print one Asst. copy for checking, print Registration additional 3 copies Officer after checking

3.1Pay required fee Delayed 5 minutes MTO staff to MTO Registration fee-P300.00 Certification fee-P150.00 Additional documentary stamp- P90.00 Additional endorsement fee-P100.00 if client will request for advance endorsement of copy to OCRG

3.2Present O.R.to 3.1Receive O.R. and None 5 minutes Jeolita F. LCR staff advise client to return Ferreras after 10 days posting Asst. period Registration Officer Ma. Cecilia

O. Dictaan PPW-I

3.2After the posting None 5 minutes Engr. Dante period, assign Registry V. Urbi number and sign. Municipal Civil Registrar Jeolita F. Ferreras Asst. Registration Officer

3.3Prepare None 10 minutes Jeolita F. Endorsement letter for Ferreras OCRG-PSA if Asst. requested, provide 4 Registration photocopies of the Officer Registered COM and Ma. Cecilia annotate that an O. Dictaan advance copy was PPW-I sent

3.4Sign the documents None 5 minutes Engr. Dante V. Urbi Municipal Civil Registrar Jeolita F. Ferreras Asst. Registration Officer

4.Return after the 4.Issue duly registered None 5 minutes Jeolita F. posting period and COM Ferreras receive personal Asst. copy of COM Registration -receive another set Officer for mailing if Ma. Cecilia requested for an O. Dictaan advance PPW-I endorsement.

TOTAL -P5400.00 1 hour and 5 -P640.00 if minutes requested for endorsement

5. Endorsement of Available Registry Records but with Negative Certification from the Philippine Statistics Authority (PSA)

There are instances when the National Statistics Office/Philippine Statistics Authority does not have available records requested by clients, but the LCR Office has available record or client has personal copy of the document, the LCR Office will endorse copy of the document to the Office of the Civil Registrar General (OCRG) Office or Division: Office of the Municipal Civil Registrar Classification: Simple Type of G2C Transaction: Who may avail: All persons/individuals who are registered in the municipality CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Requirements (Birth): 1 original & 3 photocopies -Negative Certification of Birth -Philippine Statistics Authority (PSA) -Baptismal Certificate -Church where child was baptized -Old Personal copy of Civil Registry Form 1A (if available) -any document that supports data -c/o client supplied 2.Requirements (Marriage): 1 original & 3 photocopies -Negative Certification of Marriage -PSA 3.Requirements (Death): 1 original & 3 photocopies - Negative Certification of Death -PSA FEES AGENCY PROCESSING PERSON CLIENT STEPS TO BE ACTIONS TIME RESPONSIBLE PAID

1.Present the 1.1Review the None 5 minutes Jeolita F. Ferreras Negative presented Asst. Registration certification from documents and Officer the PSA and Old verify availability Ma. Cecilia O. Dictaan personal copy if of record. PPW-I available to LCR Staff

1.2Advise the None 2 minutes Jeolita F. Ferreras client to submit Asst. Registration additional Officer supporting Ma. Cecilia O. Dictaan documents if PPW-I necessary

2.Submit additional 2.1Receives the None 2 minutes Jeolita F. Ferreras documents if additional Asst. Registration advised documents Officer Ma. Cecilia O. Dictaan PPW-I

2.2Review the None 5 minutes Jeolita F. Ferreras additional Asst. Registration supporting Officer documents Ma. Cecilia O. Dictaan PPW-I

3.Pay the required 3.1 Receives the Endorse 5 minutes MTO Staff fee to MTO payment and ment issue O.R. Fee:P10 0.00 Certificat ion Fee:P50. 00/supp orting docume nt Addition al docume

ntary stamp:P 30.00/su pporting docume nt 4.Present the O.R. 4.1Receives O.R. None 5 minutes Jeolita F. Ferreras to LCR Staff and prepare the Asst. Registration endorsement Officer letter to OCRG Ma. Cecilia O. Dictaan PPW-I

4.2Verify and None 10 minutes Engr. Dante V. Urbi evaluates Municipal Civil correctness of Registrar the documents

4.3 Certify and None 5 minutes Engr. Dante V. Urbi sign the Municipal Civil endorsement Registrar letter and attached photocopies of supporting documents 5.Receives the 5.Issue the None 3 minutes Jeolita F. Ferreras personal copy and Endorsement Asst. Registration the copy for OCRG sets: Officer for mailing a.Personal copy Ma. Cecilia O. Dictaan b.Copy for PPW-I OCRG for mailing TOTAL 42 minutes

6. Issuance Of Birth Certificate (Certified Photocopy/ LCR Form 1A)

Civil Registry document such as birth maybe availed of by securing a certified transcript from the Local Civil Registrar’s Office or Certified Machine copy based on the original copy of the document filed and kept in this copy.

Office or Division: Office of the Municipal Civil Registrar Classification: Simple Type of Transaction: G2C Who may avail: All persons/individuals whose birth are registered in the municipality CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Principal: -c/o requesting party - Document owner, - his/her parents, - his/ her spouse, - his/her direct decendants. Requirements: - Valid Identification Card (original/ photocopy) 2.Authorized representative - other than the Principal Requirements: - Authorization letter -c/o requesting party - Special Power of Attorney (SPA) -Private / Public Attorney’s Office - Photocopy of I.D. both the principal and -c/o requesting party authorized representative AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1.Fill-up the request form 1.1Receives the None 5 minutes Jeolita F. and present to LCR Staff request form and Ferreras validates Asst. Registration Officer Ma. Cecilia O. Dictaan PPW-I

1.2Verifies the None 7 minutes Jeolita F. record in the Ferreras Records of Birth Asst. Registration Officer Ma. Cecilia O. Dictaan

PPW-I 2.Pay the required fee at the 2.Receives P100.00 5 minutes MTO Staff Municipal Treasury Office payment and (Abroad) issue Official and Receipt additional P30.00 documenta ry stamp/per copy P50.00 (Local) and additional P30.00 documenta ry stamp/per copy 3.Present official receipt to 3.1 Receives the None 3 minutes Jeolita F. LCR Staff O.R. and Ferreras prepares the Asst. Registration document Officer Ma. Cecilia O. Dictaan PPW-I

3.2Verifies and None 5- minutes Engr. Dante V. evaluate Urbi correctness of Municipal Civil data and signs Registrar the document/s 4.Receives result and Issues duly None 2 minutes Jeolita F. requested no. of copies signed and dry Ferreras sealed Asst. Registration document/s Officer Ma. Cecilia O. Dictaan PPW-I

TOTAL P130.00 27 minutes (abroad) P80.00 (local)

7. Issuance of Burial Permit (Death Occurred in Other Municipality)

Office or Division: Office of the Municipal Civil Registrar Classification: Simple Type of Transaction: G2C Who may avail: All individuals whose deceased family member will be buried in the municipality CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Two (2) photocopy of Registered Death Certificate 2. Two (2) photocopy of Transfer Permit

AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1. Submit 2 1.Receive the None 5 minutes Jeolita F. Ferreras photocopies to LCR documents, Asst. Registration staff attach information Officer sheet and instruct Ma. Cecilia O. to go to cemetery Dictaan caretaker PPW-I

2. Bring the forms None --- Jovencio with attached Mendoza Information sheet to Cemetery cemetery caretaker Caretaker for signature 3. Return 2.Receive forms, Burial 5 minutes Jeolita F. Ferreras to LCR and pay payment and Permit Asst. Registration required fee prepare burial P50.00 Officer permit

3.Receive 1 3. Issue one (1) None 5 minutes Jeolita F. Ferreras photocopy with photocopy with Asst. Registration attached Burial Burial permit O.R. Officer Permit O.R. Ma. Cecilia O. Dictaan PPW-I

TOTAL Burial 15 minutes Permit (excluding time P50.00 on client step in going to

cemetery caretaker for signature)

8. Issuance of Death Certificate (Certified Photocopy/ LCR Form 2A)

Civil Registry document such as marriage maybe availed of by securing a certified transcript from the Local Civil Registrar’s Office or Certified Machine copy based on the original copy of the document filed and kept in this copy.

Office or Division: Office of the Municipal Civil Registrar Classification: Simple Type of G2C Transaction: Who may avail: All persons/individuals whose family member/relative’s death are registered in the municipality CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Principal: c/o requesting party - his/her parents, - his/ her spouse, - his/her direct decendants Requirements: - Valid Identification Card (original/ photocopy) 2.Authorized representative 2.1 other than the Principal Requirements: - Authorization letter c/o requesting party - Special Power of Attorney (SPA) -Private / Public Attorney’s Office - Photocopy of I.D. both the principal c/o requesting party and authorized representative 2.2 Nearest kin Requirements: -Affidavit of Nearest Kin -Private / Public Attorney’s Office -Photocopy of Valid ID c/o requesting party AGENCY FEES TO BE PROCESSING PERSON CLIENT STEPS ACTIONS PAID TIME RESPONSIBLE 1.Fill-up the request 1.1Receives the None 5 minutes Jeolita F. form and present to request form and Ferreras LCR Staff validates Asst. Registration Officer

Ma. Cecilia O. Dictaan PPW-I

1.2Verifies the None 7 minutes Jeolita F. record in the Ferreras Records of Birth Asst. Registration Officer Ma. Cecilia O. Dictaan PPW-I

2.Pay the required 2.Receives P100.00 5 minutes MTO Staff fee at the Municipal payment and issue (Abroad) and Treasury Office Official Receipt additional P30.00 documentary stamp/per copy P50.00 (Local) and additional P30.00 documentary stamp/per copy 3.Present official 3.1 Receives the None 3 minutes Jeolita F. receipt to LCR Staff O.R. and prepares Ferreras the document Asst. Registration Officer Ma. Cecilia O. Dictaan PPW-I

3.2Verifies and None 5 minutes Engr. Dante V. evaluate Urbi correctness of Municipal Civil data and signs the Registrar document/s 4.Receives result 4.Issue duly None 2 minutes Jeolita F. and requested no. of signed and dry Ferreras copies sealed document/s Asst. Registration

Officer Ma. Cecilia O. Dictaan PPW-I

TOTAL P130.00 27 minutes (abroad) P80.00(local)

9. Issuance of Marriage Certificate (Certified Photocopy/ LCR Form 3A)

Office or Division: Office of the Municipal Civil Registrar Classification: Simple Type of G2C Transaction: Who may avail: All persons/individuals whose marriage are registered in the municipality CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Principal: -c/o requesting party - Document owner - their parents - their direct decendants. Requirements: - Valid Identification Card (original/ photocopy) 2.Authorized representative - other than the Principal Requirements: - Authorization letter -c/o requesting party - Special Power of Attorney (SPA) -Private / Public Attorney’s Office - Photocopy of I.D. both the principal -c/o requesting party and authorized representative AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1.Fill-up the request 1.1Receives the None 5 minutes Jeolita F. Ferreras form and present to request form and Asst. Registration LCR Staff validates Officer Ma. Cecilia O. Dictaan

PPW-I

1.2Verifies the None 7 minutes Jeolita F. Ferreras record in the Asst. Registration Records of Birth Officer Ma. Cecilia O. Dictaan PPW-I

2.Pay the required 2.Receives P100.00 5 minutes MTO Staff fee at the Municipal payment and issue (Abroad) Treasury Office Official Receipt and additional P30.00 documenta ry stamp/per copy P50.00 (Local) and additional P30.00 documenta ry stamp/per copy 3.Present official 3.1 Receives the None 3 minutes Jeolita F. Ferreras receipt to LCR Staff O.R. and prepares Asst. Registration the document Officer Ma. Cecilia O. Dictaan PPW-I

3.2Verifies and None 5 minutes Engr. Dante V. evaluate Urbi correctness of Municipal Civil data and signs the Registrar document/s 4.Receives result 4.Issues duly None 2 minutes Jeolita F. Ferreras and requested no. signed and dry Asst. Registration of copies sealed document/s Officer Ma. Cecilia O. Dictaan

PPW-I

TOTAL P130.00 27 minutes (abroad) P80.00 (local)

10. Issuance of Marriage License

All couples (either one or both resident of Balaoan) of legal age intending to get married must apply for marriage license at the LCRO. Marriage license is valid any part of the Philippines for a period of 120 days from the date of issue. Rule 47- Reglementary period and place of registration Rule 48-Requisites of Application of Marriage License Rule 49- Number of copies to be accomplished for distribution

Office or Division: Office of the Municipal Civil Registrar Classification: Highly Technical Type of Transaction: G2C Who may avail: All couples where one or both are residents/born in the municipality who intend to get married CHECKLIST OF REQUIREMENTS WHERE TO SECURE For couples who are both Filipino: 1.One(1) original and two(2) photocopies of Philippine Statistics Authority Birth Certificate of both 2. One(1) original and two(2) photocopies of Philippine Statistics Authority Certificate of No Marriage of both 3.Tree Planting Certificate (for resident of the Barangay Captain of Residency municipality only) 4.Cedula of both MTO If one is a foreigner: 1.One original and two photocopies of Legal Embassy Capacity to Marry 2. Passport DFA If one or both are 18-21 years old: 1.Parent/s consent Local/City Civil Registrar 2. Valid ID of parent/s 3.Cedula MTO If one or both are 22-24 years old: 1.Parent/s advice Local/City Civil Registrar 2. Valid ID of parent/s

3.Cedula MTO If one or both are widow/widower: 1.death certificate of first spouse PSA/ LCR of place of death If one or both are Divorced/ Annulled 1.Annotated Marriage Certificate of First PSA/LCR of place of marriage Marriage 2. Certified photocopy of Registration of Court Decree 3.Decree of Nullity FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Submit documents 1.Receive and verify None 15 minutes Engr. Dante V. to LCR staff submitted Urbi documents Municipal Civil Registrar Jeolita F. Ferreras Asst. Registration Officer Ma. Cecilia O. Dictaan PPW-I

2.1Give required 2.1Interview the None 15 minutes Engr. Dante V. informations applicants and Urbi prepare three (3) Municipal Civil original copies of Registrar application form Jeolita F. Ferreras Asst. Registration Officer Ma. Cecilia O. Dictaan PPW-I

2.2Check correctness 2.2Print and let None 5 minutes Jeolita F. of entries and sign applicants review Ferreras and sign the forms Asst. Registration Officer Ma. Cecilia O. Dictaan PPW-I

3.1Pay required fee Application 5 minutes MTO staff to MTO for Marriage License fee- P400.00, Family Planning- P100.00, Additional documenta ry stamp- P30.00

3.2Present O.R.to 3.1Receive O.R. None 2 minutes Jeolita F. LCR staff Ferreras Asst. Registration Officer Ma. Cecilia O. Dictaan PPW-I

3.3For applicants 3.2Prepare consent None 5 minutes Jeolita F. aged 18-24, parents or advice form Ferreras to sign in consent or Asst. Advice form,present Registration Cedula/Valid I.D. of Officer parents to LCR staff Ma. Cecilia O. Dictaan PPW-I

3.3Verify and sign None 15 minutes Engr. Dante V. Application form and Urbi advice or consent if Municipal Civil

available Registrar 4.1Go to Population 4.1Interview None 15 minutes Ma. Cecilia O. Officer and answer applicants and give Dictaan the Marriage marriage expectation PPW-I Expectation Inventory inventory form Form 4.2Return on the 4.2Review answers None 3-4 hours Ma. Cecilia O. scheduled date and assign date of Dictaan Pre-Marriage Marilou B. Orientation (must be Miniano with-in the 10 days Cecilia M. posting period) Castillo Mercedes O. Natura 4.3Prepare and None 10 minutes Ma. Cecilia O. issue Certificate of Dictaan Pre Marriage Marilou B. orientation Miniano Cecilia M. Castillo Mercedes O. Natura 4.Return after the 4.Receive payment, P50.00 5 minutes Engr. Dante V. posting period and prepare marriage Urbi pay Marriage License license form,Assign Municipal Civil fee Registry number in Registrar the application form Jeolita F. and sign Ferreras Asst. Registration Officer

5.Review the data 5.Issue duly None 10 minutes Jeolita F. and completeness of accomplished Ferreras attachments and Marriage License Asst. receive Marriage with attachments and Registration License Official seal Officer

TOTAL P580.00

11. Issuance of Transfer Permit (Death Occurred in other Municipality and will be buried in other Municipality)

Office or Office of the Municipal Civil Registrar Division: Classification: Simple Type of G2C Transaction: Who may avail: All individuals whose deceased family member is a resident of the municipality CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Two (2) photocopy of Registered Death Certificate Local Civil Registrar/City Civil Registrar where death 2. Two (2) photocopy of Transfer occurred Permit FEES AGENCY PROCESSIN PERSON CLIENT STEPS TO BE ACTIONS G TIME RESPONSIBLE PAID 1. Submit 2 1.Receive the None 5 minutes Jeolita F. Ferreras photocopies to documents Asst. Registration Officer LCR staff Ma. Cecilia O. Dictaan PPW-I 2.Pay required Transfer 5 minutes MTO staff fee to MTO Permit P50.00

3.Return to LCR 2.1Receive O.R. None 5 minutes Jeolita F. Ferreras and present O.R. and prepare Asst. Registration Officer transfer permit Ma. Cecilia O. Dictaan PPW-I

2.2Sign transfer None 5 minutes Engr. Dante V. Urbi Permit Municipal Civil Registrar Jeolita F. Ferreras Asst. Registration Officer 4. Receive 1 3. Issue 1 None 5 minutes Jeolita F. Ferreras photocopy with Photocopy and Asst. Registration Officer attached transfer transfer permit Ma. Cecilia O. Dictaan permit PPW-I

TOTAL: Transfer 25 minutes Permit P50.00

12. Petition For Change of First Name, Change Sex, Correction of Day and Month of Birth (R.A. 9048-Cfn/R.A. 10172)

Office or Division: Office of the Municipal Civil Registrar

Classification:

Type of Transaction: G2C

Who may avail: Owner of Registered births,marriages and deaths in the municipality, parents and his/her spouse, direct descendants, institutions legally in- charge for any administrative, judicial or other official proceedings with valid identification card or document/s CHECKLIST OF REQUIREMENTS WHERE TO SECURE Primary: One original copy, eight photocopies

1.Affected Document in SECPA form PSA Secondary: two photocopies each 1. Baptismal Certificate Church 2. Marriage Contract of owner/parents PSA/LCR 3.Earliest school record Elementary School Graduated 4.Police, Barangay and NBI clearance PNP,Barangay,NBI 5.Employer’s Certificate if employed 6.Affidavit of No Employment if not employed Notary public

7. Any valid I.D. 8.Voter’s registration COMELEC 9.Birth Certificate of siblings, parents PSA/LCR 10.Medical certificate from gov’t accredited Municipal Health Office doctor(for change of sex) 11.Medical Records Government/Private Hospital 12.Affidavit of Publication with Newspaper Local newspaper of general circulation Clipping

13.CEDULA MTO 14. PHIC member data record Philhealth FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Present your problem/s 1.Assess the None 30 minutes Engr. Dante V. to MCR/ Asst. presented problem/s Urbi Registration Officer and advise needed Municipal Civil supporting Registrar documents Jeolita F. Ferreras Asst. Registration Officer

2.1Submit the required 2.1Review the None 1 hour Engr. Dante V. documents for review submitted Urbi documents and Municipal Civil prepare the petition Registrar form Jeolita F. Ferreras Asst. Registration Officer

2.2.Pay required fees 2.2.Receive Filing Fee: 10 minutes MTO staff payment and issue P3,000.00 O.R. , additional Certificati on fee- P400.00 and document ary stamp- P240.00 Endorsem ent fee- P100.00 2.3Present O.R. to MCR/ 2.2MCR to None 15 minutes Engr. Dante V. Asst. Registration subscribe the Urbi Officer.Check and sign petition Municipal Civil the petition Registrar Jeolita F. Ferreras Asst. Registration Officer

3.1.Pay for publication 3.1Receive payment - 5 minutes Engr. Dante V. and Misc. fee and prepare Notice Publicatio Urbi (optional)Wait for the of Publication to be n:P3,000. Municipal Civil publication (3 published for 3 00(option Registrar consecutive weeks) and consecutive weeks. al) Jeolita F. Ferreras approval of MCR -Misc. fee- Asst. Registration P 500.00 Officer

3.2 Follow-up Affirmed 3.2. After None 15 minutes Engr. Dante V. petition after 3 months publication, prepare Urbi after completion of the the Record Book, Municipal Civil requirements including Notice for Posting Registrar publication and Certificate of Jeolita F. Ferreras Posting Asst. Registration Officer

3.3Sign the Record None 15 minutes Engr. Dante V. Book, Notice for Urbi Posting, Certificate Municipal Civil of Posting and Registrar Action Taken by the MCR portion of the Petition 3.4 Prepare None 10 minutes Engr. Dante V. transmittal letter, Urbi sign and mail to Municipal Civil PSA- OCRG for Registrar affirmation. Jeolita F. Ferreras Asst. Registration Officer

4. Return to LCR and 4.1 Prepare None 30 minutes Engr. Dante V. Receive set of Certificate Certificate of Urbi of Finality with attached Finality, Annotated Municipal Civil annotated and un- and Un- annotated Registrar annotated document and Document and Jeolita F. Ferreras certified photocopy of the transmittal letter to Asst. Registration Affirmed petition and sign PSA-OCRG Officer

in the receiving logbook

4.2 Sign the None 15 minutes Engr. Dante V. documents and Urbi certify the photocopy Municipal Civil of the Affirmed Registrar petition and mail to PSA- OCRG 4.3 Issue one set of None 5 minutes Jeolita F. Ferreras Certificate of Finality Asst. Registration with attached Officer annotated and un- Ma. Cecilia O. annotated document Dictaan and certified PPW-I photocopy of the Affirmed petition TOTAL P7, 3 weeks, 3 240.00 hours and 30 minutes excluding time of affirmation from the PSA- OCRG

13. Petition for Correction of Clerical Error (R.A. 9048)

Office or Division: Office of the Municipal Civil Registrar

Classification:

Type of Transaction: G2C

1.Affected Document in SECPA form PSA Secondary: two photocopies each 1. Baptismal Certificate Church 2. Marriage Contract of owner/parents PSA/LCR 3.Earliest school record Elementary School Graduated 4. Any valid I.D. 5.Voter’s registration COMELEC 6.Birth Certificate of siblings, parents PSA/LCR 7.CEDULA MTO

8. PHIC member data record Philhealth FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Present your problem/s 1.Assess the None 30 minutes Engr. Dante V. to MCR/ Asst. presented problem/s Urbi Registration Officer and advise needed Municipal Civil supporting Registrar documents Jeolita F. Ferreras Asst. Registration Officer

2.2.Pay required fees 2.2.Receive Filing Fee: 10 minutes MTO staff payment and issue P1,000.00 O.R. , additional Certificati on fee- P400.00 and document ary stamp- P240.00 Endorsem ent fee- P100.00 2.3Present O.R. to MCR/ 2.2MCR to None 15 minutes Engr. Dante V. Asst. Registration subscribe the Urbi Officer.Check and sign petition Municipal Civil the petition Registrar Jeolita F. Ferreras Asst. Registration Officer

100

3.1.Pay for Misc. fee 3.1Receive payment -Misc. fee- 5 minutes Engr. Dante V. (optional)Wait for the and MCR to sign the P 500.00 Urbi approval of MCR (posting approval in the Municipal Civil period of 10 working Action Taken by the Registrar days) MCR after posting period

3.2 Follow-up Affirmed 3.2. Prepare the None 15 minutes Engr. Dante V. petition after 3 months Record Book, Notice Urbi after completion of the for Posting and Municipal Civil requirements Certificate of Posting Registrar Jeolita F. Ferreras Asst. Registration Officer

3.3Sign the Record None 15 minutes Engr. Dante V. Book, Notice for Urbi Posting Municipal Civil andCertificate of Registrar Posting 3.4 Prepare None 10 minutes Engr. Dante V. transmittal letter, Urbi sign and mail to Municipal Civil PSA- OCRG for Registrar affirmation. Jeolita F. Ferreras Asst. Registration Officer

101

4.2 Sign the None 15 minutes Engr. Dante V. documents and Urbi certify the photocopy Municipal Civil of the Affirmed Registrar petition and mail to PSA- OCRG 4.3 Issue one set of None 5 minutes Jeolita F. Ferreras Certificate of Finality Asst. Registration with attached Officer annotated and un- Ma. Cecilia O. annotated document Dictaan and certified PPW-I photocopy of the Affirmed petition TOTAL P2, 10 working 240.00 days, 3 hours and 30 minutes excluding time of affirmation from the PSA- OCRG

102

14. Registration and Annotation of Legal Instrument (Affidavit of Legitimation)

As general rule, Legal Instruments shall be registered in the Civil Registrar Office of the place where the event was registered.

Office or Office of the Municipal Civil Registrar Division: Classification: SIMPLE Type of G2C Transaction: Who may avail: All persons/individuals who were born in the municipality whose parents were not yet married at the time of birth CHECKLIST OF REQUIREMENTS WHERE TO SECURE Primary: 1.Birth Certificate of the child Philippine Statistics Authority 2. Joint affidavit of Legitimation Notary public -state minority of parent/s if neccessary 3. Marriage Certificate of parents PSA/LCR 4. Certificate of No Marriage (CENOMAR) PSA of both parents 5.Baptismal Certificate of child Church 6. Register Acknowledgement of paternity If child is not acknowledged Secondary: 1.Death Certificate of first spouse if PSA/LCR one/both parents have previous marriage -Death of the first spouse should be before the conception of the child 2.Annotated Marriage Certificate of PSA previous marriage

FEES PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS TO BE TIME RESPONSIBLE PAID 1. Submit 1.Receive and review None 15 minutes Engr. Dante V. Urbi documents to submitted documents Municipal Civil LCR staff Registrar Jeolita F. Ferreras Asst. Registration

103

Officer

2.1Pay required Registra 5 minutes MTO staff fees tion of Legal Instrume nt- P150.00 , Endorse ment fee- P100.00 ,Certifca tion fee- P250.00 and addition al docume ntary stamp- P150.00

2.2Present O.R. 2.1Receive O.R., None 20 minutes Jeolita F. Ferreras to LCR staff prepare the Certificate Asst. Registration of Registration, Officer Endorsement and Ma. Cecilia O. Annotated Document Dictaan PPW-I

2.2Review accuracy None 30 minutes Engr. Dante V. Urbi and Sign the Municipal Civil Certificate of Registrar Registration, Endorsement, Annotated Document and certify the supporting documents

104

4. Receive 2 sets 4.Issue 2 sets of None 5 minutes Jeolita F. Ferreras of Endorsement Endorsement for Legal Asst. Registration for Legal Instrument Officer Instrument -one set for mailing to Ma. Cecilia O. -one set for PSA- OCRG Dictaan mailing to PSA- -another set for PPW-I OCRG personal copy -another set for personal copy TOTAL P650.00 1 hour and 15 minutes

15. Registration and Annotation of Court Decree

Office or Office of the Municipal Civil Registrar Division: Classification: SIMPLE Type of G2C Transaction: Who may avail: Persons who filed for Adoption, Annulment of Marriage, Declaration of Absolute Nullity of Marriage, Legal Separation, Correction of Entry, Presumptive Death and other registrable court decree/orders. CHECKLIST OF REQUIREMENTS WHERE TO SECURE Minimum of 5 copies each: 1.Certificate of Finality 2.Certificate of Authenticity Regional Trial Court/Municipal Trial Court 3.Certified true Copy of the Decision 4.Birth/Marriage/Death Certificate PSA 5.Court Order Regional Trial Court/Municipal Trial Court 6.Decree of Nullity FEES PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS TO BE TIME RESPONSIBLE PAID 1. Submit 1.Receive and evaluate None 5 working days Engr. Dante V. Urbi documents to submitted documents for verification Municipal Civil LCR staff Registrar Jeolita F. Ferreras Asst. Registration Officer

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2.1Pay required Registrat 5 minutes MTO staff fees to MTO staff ion of and Present O.R. Court to LCR staff Decree- P1,000.0 0, Endorse ment fee- P100.00, Certifcati on fee- P50.00/p er copy and addition al docume ntary stamp- P30.00/c opy 2.Wait for the 2.1Prepares: None Jeolita F. Ferreras preparation and -Registry of Court Asst. Registration Registration of Decree Officer the Court Decree -Endorsement Ma. Cecilia O. -Certificate of Dictaan Authenticity PPW-I -Annotated and un- annotated affected document

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2.2 Signs: None Engr. Dante V. Urbi -Registry of Court Municipal Civil Decree Registrar -Endorsement -Certificate of Authenticity -Annotated and un- annotated affected document

Certify: -Certificate of Finality -Certificate of Authenticity from Court -Court Decision -Decree of Nullity -Court Order

4. Receive 2 sets 4.Issue 2 sets of None Jeolita F. Ferreras of Endorsement Endorsement for Court Asst. Registration for Court Decree Decree Officer -one set for -one set for mailing to Ma. Cecilia O. mailing to PSA- PSA- OCRG Dictaan OCRG -another set for PPW-I -another set for personal copy personal copy TOTAL

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16. Registration and Annotation of Legal Instrument (Affidavit to use the Surname of the Father)

As general rule, Legal Instruments shall be registered in the Civil registrar Office of the place where the event was registered. Office or Office of the Municipal Civil Registrar Division: Classification: SIMPLE Type of G2C Transaction: Who may avail: All persons/individuals who were born in the municipality whose parents were not married CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.Birth Certificate of the child Philippine Statistics Authority 2. Affidavit to Use the Surname of the Notary public Child -if child is below 7 years old, the mother will execute -if child is 7- 17years old, child will execute but with sworn attestation of the mother If child is 18 years old or above, child will execute 3. Baptismal Certificate Church 4. Register Acknowledgement of paternity If child is not acknowledged

AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1. Submit 1.Receive and None 15 minutes Engr. Dante V. Urbi documents to review submitted Municipal Civil LCR staff documents Registrar Jeolita F. Ferreras Asst. Registration Officer

2.1Pay required Registrati 5 minutes MTO staff fees on of Legal Instrume

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nt- P150.00, Endorse ment fee- P100.00, Certifcati on fee- P100.00 and additional documen tary stamp- P60.00

2.2Present O.R. 2.1Receive O.R., None 20 minutes Jeolita F. Ferreras to LCR staff prepare the Asst. Registration Certificate of Officer Registration, Ma. Cecilia O. Endorsement and Dictaan Annotated PPW-I Document 2.2Review accuracy None 30 minutes Engr. Dante V. Urbi and Sign the Municipal Civil Certificate of Registrar Registration, Endorsement, Annotated Document and certify the supporting documents 4. Receive 2 sets 4.Issue 2 sets of None 5 minutes Jeolita F. Ferreras of Endorsement Endorsement for Asst. Registration for Legal Legal Instrument Officer Instrument -one set for mailing Ma. Cecilia O. -one set for to PSA- OCRG Dictaan mailing to PSA- -another set for PPW-I OCRG personal copy -another set for personal copy TOTAL P410.00 1 hour and 15 minutes

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17. Registration of Birth Certificate of Illegitimate Child (Timely)

Birth Registration is the permanent and official recording of the child’s existence. The birth of child shall be registered within 30 days from the time of birth, otherwise it is considered late.

Office or Office of the Municipal Civil Registrar Division: Classification: Simple Type of G2C Transaction: Who may avail: Parents of Newborn Child and Municipal Health Office and Birthing Clinic CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Duly accomplished Certificate of Balaoan District Hospital /Municipal Health Office Live Birth(4 copies all original) and Birthing Clinic/D.A. Concepcion Medical Clinic and Lying-in 2.Affidavit to Use the Surname of the Notary Public /Office of the Municipal Civil Father Registrar -executed by the mother -1 original and 4 photocopies

3.Cedula MTO 4. Valid I.D. of c/o client parents(original/photocopy) 5.In case of absence of father but entry on Father’s data were supplied -Affidavit of Acknowledgement of Notary Public Paternity -1 original and 4 photocopies 6. In case of absence of father but For subscription to Notary public entry on Father’s data were supplied and back page were already signed by the father(no subscription fee will be paid to MTO) AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE

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1.Submit 4 1.1Receive and None 5 minutes Jeolita F. Ferreras Original Copies review Asst. Registration of Certificate of correctness of Officer Live Birth for entries Ma. Cecilia O. review to LCR Dictaan Staff and present PPW-I Cedula/ Valid ID

1.2Check None 5minutes Jeolita F. Ferreras completeness of Asst. Registration signatures in the Officer front page Ma. Cecilia O. Dictaan PPW-I

1.3 Show the None 5 minutes Jeolita F. Ferreras father where to Asst. Registration sign in the back Officer page of COLB for Ma. Cecilia O. the Dictaan Acknowledgemen PPW-I t

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1.4Check the None 5 minutes Jeolita F. Ferreras validity of Asst. Registration Cedula/I.D. Officer Ma. Cecilia O. Dictaan PPW-I

2. Father signs in 2.1Receives None 5 minutes Jeolita F. Ferreras the back page of signed COLB Asst. Registration COLB Officer Ma. Cecilia O. Dictaan PPW-I 2.2Subscription of None 5 minutes Engr. Dante V. Urbi affidavit of Municipal Civil Acknowledgemen Registrar t of Paternity to be signed by MCR

3.Pay the 3.1Receive O.R. Registrati 3 minutes MTO staff required fees on of and present O.R. Legal to LCR staff Instrume nt- P150.00 and Admissio n of Paternity P100.00

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3.2Assign None 5 minutes Jeolita F. Ferreras Registry Number Asst. Registration and prepare Officer Affidavit to Use Ma. Cecilia O. the Surname of Dictaan the Father to be PPW-I signed by the mother

3.3Give the None 5 minutes Jeolita F. Ferreras Affidavit to the Asst. Registration mother and let her Officer check correctness Ma. Cecilia O. of entries Dictaan PPW-I

4. Mother checks 4.1Receives the None 5 minutes Jeolita F. Ferreras correctness of signed Affidavit Asst. Registration entries and signs and prepare the Officer the Affidavit Registration. Ma. Cecilia O. Dictaan PPW-I

4.2 Check and None 10 minutes Engr. Dante V. Urbi Sign the COLB, Municipal Civil Affidavit and Registrar Registration Jeolita F. Ferreras Asst. Registration Officer

5.Receive copy 5.Release the None 3 minutes Jeolita F. Ferreras of the Registered Registered COLB Asst. Registration COLB and sign Officer in the Receiving Ma. Cecilia O. logbook Dictaan PPW-I

TOTAL P250.00 56 minutes

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18. Registration of Birth Certificate of Legitimate Child (Timely)

Birth Registration is the permanent and official recording of the child’s existence. The birth of child shall be registered within 30 days from the time of birth, otherwise it is considered late.

Office or Division: Office of the Municipal Civil Registrar Classification: Simple Type of G2C,G2B,G2G Transaction: Who may avail: Parents of Newborn Child,Balaoan District Hospital, Municipal Health Office and Birthing Clinic and other Birthing Clinic in the Municipality CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Duly accomplished Certificate of Live Hospital/MHO/ other Birthing Clinic in the Birth(4 copies all original) municipality FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE TIME RESPONSIBLE PAID 1.Submit document 1.1Receive and None 5 minutes Jeolita F. Ferreras for review to LCR review correctness Asst. Registration Staff of entries Officer Ma. Cecilia O. Dictaan PPW-I

1.2Check None 5minutes Jeolita F. Ferreras completeness of Asst. Registration signatures Officer Ma. Cecilia O. Dictaan PPW-I

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1.3Assign Registry None 10 minutes Engr. Dante V. Urbi Number, enter date Municipal Civil received and sign Registrar Jeolita F. Ferreras Asst. Registration Officer 2.1Receive duly 2.Release duly None 5 minutes Jeolita F. Ferreras Signed and Signed and Asst. Registration Registered Registered Officer Certificate of Live Certificate of Live Ma. Cecilia O. Birth and sign in Birth: Dictaan the Receiving a.1 Original Copy for PPW-I logbook Hospital/Birthing a.1 Original copy Clinic for Hospital/Birthing b.1 Original Copy for Clinic the Parents of Child b.Receive 1 Original Copy for the Parents of Child TOTAL 25 minutes

19. Registration of Death Certificate (Timely - Death Occurred at Home)

The registration of the Death Certificate (DC) shall be made at the place of occurrence with the LCR within 30 days and is mandatory

Office or Office of the Municipal Civil Registrar Division: Classification: Simple Type of G2C Transaction: Who may avail: All individuals whose family member’s death occurred in the municipality CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Medical Certificate/medical record of Hospital the deceased 2.In case of Dead on arrival -Certification of DOA Hospital

AGENCY FEES TO PROCESSIN PERSON CLIENT STEPS ACTIONS BE PAID G TIME RESPONSIBLE

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1.1Fill-up the 1.1Receive the None 5 minutes Jeolita F. Ferreras request form form and verify Asst. Registration Officer correctness of Ma. Cecilia O. Dictaan data supplied PPW-I

1.2Bring the form 1.2 Wait for the None Refer to Dr. Felicidad L. Ledda to Municipal client to return MHO Municipal Health Officer Health Officer for Citizens the cause of Charter death entries

2.Return the form 2.Receive the form None 15 minutes Jeolita F. Ferreras to LCR Staff and prepare the Asst. Registration Officer Death Certificate Ma. Cecilia O. Dictaan PPW-I

3.1In case burial 3.1Receive the Transfer 5 minutes MTO staff will not be in the O.R. and prepare Permit municipality pay Transfer permit Fee- required fee and P100.00 present O.R. to LCR staff

3.2Check 3.2Give the 4 None 5 minutes Jeolita F. Ferreras correctness of Original Copies to Asst. Registration Officer entries and sign client and let them Ma. Cecilia O. Dictaan check correctness PPW-I of entries and sign

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3.3 Instruct client None 5 minutes Jeolita F. Ferreras on the needed Asst. Registration Officer signatories Ma. Cecilia O. Dictaan PPW-I

4.1Bring the None None Refer to Dr. Felicidad L. Ledda COD to MHO MHO Municipal Health Officer for Review and Citizens Charter Signature

4.2 Bring to None None Embalmer Embalmer for Signature

4.3 Bring to None None Jovencio Mendoza cemetery Cemetery Caretaker caretaker for signature in the attached information sheet *In case of transfer of cadaver,no information sheet will be attached

4.4.Return 4.Receive COD None 5 minutes Jeolita F. Ferreras accomplished and check Asst. Registration Officer COD to LCR Staff completeness of Ma. Cecilia O. Dictaan signatures PPW-I

5.Pay burial 5.1Receive Burial 5 minutes Jeolita F. Ferreras permit payment and permit fee Asst. Registration Officer prepare O.R. P50.00

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5.2Assign Registry None 10 minutes Engr. Dante V. Urbi number and sign Municipal Civil Registrar Jeolita F. Ferreras Asst. Registration Officer

5.3 Sign transfer None 5 minutes Engr. Dante V. Urbi permit in case of Municipal Civil Registrar transfer of cadaver Jeolita F. Ferreras Asst. Registration Officer

6.Receive 1 6.Issue Registered None 5 minutes Jeolita F. Ferreras Original Copy and COD Asst. Registration Officer sign in receiving -1 original copy for Ma. Cecilia O. Dictaan logbook church with PPW-I attached O.R of burial permit -1 original copy for personal copy TOTAL Transfer 1 hour and 5 Permit- minutes P100.00/ (excluding Burial time on client Permit- step #4) P50.00

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20. Registration of Death Certificate (Timely - Death Occurred at Hospital)

The registration of the Death Certificate (DC) shall be made at the place of occurrence with the LCR within 30 days and is mandatory.

Office or Office of the Municipal Civil Registrar Division: Classification: Simple Type of G2C Transaction: Who may avail: All individuals whose family member’s death occurred in the municipality CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Three (3) Original copies of Death Hospital Certificate

AGENCY FEES TO PROCESSIN PERSON CLIENT STEPS ACTIONS BE PAID G TIME RESPONSIBLE 1.Submit 3 1. Receive the None 5 minutes Jeolita F. Ferreras Original copies to COD and check Asst. Registration LCR staff completeness of Officer signatures Ma. Cecilia O. Dictaan PPW-I 2.1Bring the 2.1Attach None forms with information sheet if None Jovencio Mendoza attached deceased will be Cemetery Caretaker Information sheet buried in the to cemetery municipality caretaker for signature 2.2Return 2.2Receive Burial 5 minutes Jeolita F. Ferreras to LCR and pay documents and permit fee Asst. Registration required fee payment and P50.00 Officer prepare for burial Ma. Cecilia O. Dictaan permit PPW-I

2.2.If deceased Transfer 5 minutes MTO staff will be transferred permit fee to other P100.00 municipality, pay required fee

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2.3Present O.R. 2.3Receive O.R. None 5 minutes Jeolita F. Ferreras to LCR Staff and prepare Asst. Registration Officer Transfer Permit Ma. Cecilia O. Dictaan PPW-I

2.4Verify COD and None 10 minutes Engr. Dante V. Urbi sign Municipal Civil Registrar Jeolita F. Ferreras Asst. Registration Officer 3.Receive 1 3.Issue 1 Original None 5 minutes Jeolita F. Ferreras Original copy with copy of COD Asst. Registration Officer attached Burial Ma. Cecilia O. Dictaan Permit O.R./ PPW-I Transfer permit and sign in receiving logbook TOTAL 25-30 minutes (excluding time on client step in going to cemetery caretaker for signature)

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21. Registration of Marriage Certificate (Timely)

Marriage Registration shall be done with 15 days following the solemnization of marriage while for those availed under Article 34 of the Family Code, registration shall be done within 30 days following the solemnization rites.

Office or Division: Office of the Municipal Civil Registrar Classification: Simple Type of G2C Transaction: Who may avail: All couples who were married in the Municipality CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Duly accomplished Certificate of Church/ Trial Court Marriage(4 copies all original) 2.In case for Article 34 -Affidavit of Cohabitation Notary Public -1 photocopy for filing of the LCR

FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE TIME RESPONSIBLE PAID 1.Submit document 1.1Receive and None 5 minutes Engr. Dante V. Urbi for review to LCR review correctness Municipal Civil Staff of entries Registrar Jeolita F. Ferreras Asst. Registration Officer

1.2Check None 5 minutes Engr. Dante V. Urbi completeness of Municipal Civil signatures Registrar Jeolita F. Ferreras Asst. Registration Officer

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1.3Assign Registry None 10 minutes Engr. Dante V. Urbi Number,enter date Municipal Civil received and sign Registrar Jeolita F. Ferreras Asst. Registration Officer

2.For Marriage 2.1Receive the O.R. Subsc MTO staff under Article 34, ription pay required fee fee and present O.R. to P100. LCR staff 00 2.2 Subscription None 5 minutes Engr. Dante V. Urbi signed by MCR Municipal Civil Registrar

2.1Receive duly 2.Release duly None 5 minutes Jeolita F. Ferreras Signed and Signed and Asst. Registration Registered Registered Officer Certificate of Certificate of Live Ma. Cecilia O. Marriage and sign Birth: Dictaan in the Receiving a.1 Original Copy for PPW-I logbook Church/ Trial Court a.1 Original copy b.1 Original Copy for for Church/Trial the Couple Court b.Receive 1 Original Copy for the couple TOTAL 30 minutes

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Office of the Municipal Budget Officer

External Services

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1. Review Of Proposed Barangay Budget

Service Information

ABOUT THE SERVICE: The Budget Office review proposed Barangay Budgets as to compliance with all the budgetary requirements and PS limitations.

WHO MAY AVAIL OF THE SERVICE: All 36 Barangays REQUIREMENTS: AIP, Budget Message, Appropriation Ordinance/Resolution – sealed & affixed signatures. FEES/CHARGES: None SCHEDULE OF SERVICE AVAILABILITY: Monday – Friday 8:00 A.M. – 5:00 P.M.

Office or Division: Office of the Municipal Budget Officer Classification: Simple Type of Transaction: Government to Government Who may avail: All 36 Barangays CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Annual Investment Plan (AIP) Barangay Secretary 2. Budget Messsage Punong Barangay 3. Appropriation Barangay Council Ordinance/Resolution – sealed and affixed signatures FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Submits proposed 1.1 SB Office None 1 minute SB Staff barangay budget to receives the SB Office Proposed Barangay Budget. a. 1.2 SB Office None 1 minute SB Staff endorses the Proposed Barangay Budget. b. The None 5 minutes Christina O. Manuel Budget office Computer Operator I receives/revie ws

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attachment of the budget proposal. c. MBO None 1 week Cornelio O. Octavo, Sr. reviews Municipal Budget Officer proposed Barangay Budget, prepares a Memo for the Sangguniang Bayan. d. The None 5 minutes Christina O. Manuel Budget office Computer Operator I submits the reviewed Proposed Barangay Budget to the SB Office with the memo. e. SB None 2 weeks Sangguniang Bayan reviews the Proposed Barangay Budget. f. SB None 1 hour Raleigh P. Domondon prepares/sub Secretary to the mits Sangguniang Bayan Appropriation Ordinance /Resolution to MBO. g. The None 2 minutes Christina O. Manuel Budget Office Computer Operator I receives SB Appropriation Ordinance/Re solution. 2. Barangay Captain 2.1 The None 5 minutes Cornelio O. Octavo, Sr. follows-up the Budget Office Municipal Budget Officer Proposed Barangay releases the Budget AO/Resolution to concerned

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Barangay Captain. TOTAL: 3 weeks, 1 hour & 17 minutes

Service Name is covered under R.A. #### (base sa processing time, please provide if applicable )

Note: Classification: Simple, Complex or Highly Technical Type of Transaction: G2C - Government to Citizens G2B - Government to Businesses G2G - Government to Government

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Office of the Municipal Budget Officer

Internal Services

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1. Processing Of Obligation Requests Form (OR)

Service Information ABOUT THE SERVICE: The Obligation Request is a pre-requisite in payment of claims. This is to certify the availability of appropriation/allotment and funds obligated for a certain purpose by the Municipal Budget Officer.

WHO MAY AVAIL OF THE SERVICE: All Offices REQUIREMENTS: Vouchers with Supporting Documents, Payrolls and Purchase Requests. FEES OR CHARGES: Fees not required. SCHEDULE OF SERVICE AVAILABILITY: Monday – Friday 8:00 A.M. – 5:00 P.M.

Office or Division: Office of the Municipal Budget Officer Classification: Simple Type of Transaction: Government to Government Who may avail: All Offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Vouchers with Supporting Office of the Mun. Mayor, Office of the Local Disaster Documents, Payrolls and Risk Reduction & Mgmt., Office of the Mun. Vice- Purchase Requests. Mayor, Office of the Sang. Bayan, Office of the Mun. Planning & Dev’t, Coordinator, Office of the Mun. Civil Registrar, Office of the Mun. Budget Officer, Office of the Mun. Accountant, Office of the Mun. Treasurer, Office of the Mun. Assessor, Office of the Mun. Health Officer, Office of the Mun. Social Welfare & Dev’t. Officer, Office of the Mun. Agriculturist, Office of the Mun. Engineer, Office of the Eco. Enterprise, Office of the Auditor, Office of the Mun. Trial Court, Office of the Phil. Nat’l. Police, Special Education Fund, Office of the Commission on Elections. FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Submits to the 1.1 Budget None 1 minute Christina O. Manuel Budget Office: Office Computer Operator I * Vouchers, Payrolls receives the with supporting Voucher, documents together Payroll,

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with the 2 copies Purchase Obligation Request (OR) Request with signature of the Department Head 1.2 The None 2 minutes Christina O. Manuel – Budget Office Computer Operator I determines availability of appropriatio n/ allotment

1.3 The None 5 minutes Christina O. Manuel – Budget Office Computer Operator I prepares Obligation Request (OR) charge against appropriate account/reco rds in the Logbook/assi gn OR No. in the Purchase Request. 1.4 The None 1 minute Cornelio O. Octavo, Sr. – Municipal Municipal Budget Officer Budget Officer signs/note OR 1.5 The None 15 seconds Christina O. Manuel – Budget Office Computer Operator I detaches 2nd copy of OR. 1.6 The None 1 minute Christina O. Manuel – Budget Office Computer Operator I submits Voucher, Payroll & Purchase

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Request to Accounting Office. 1.7 The Accounting Office submits Voucher, Payroll, PR to MTO for signature. 1.8 The Treasurer’s Office submits Vouchers, Payroll, PR to the Mayor’s Office for signature. 1.9 The Mayor’s Office returns approved Voucher, Payroll, PR to Accounting Office.

TOTAL None 10 minutes 15 seconds

Service Name is covered under R.A. #### (base on processing time, please provide if applicable )

Note: Classification: Simple, Complex or Highly Technical

Type of Transaction: G2C - Government to Citizens G2B - Government to Businesses

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G2G - Government to Government

Office of the Municipal Accountant

Internal Services

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1. Issuance of Certificate of Income Tax Withheld from Employees

Government employees’ income taxes are withheld pursuant to the National Internal Revenue Code. The Certificate of Compensation Payment/Tax withheld is annually given to show proof that tax due to employees had been paid.

Office or Division: Office of the Municipal Accountant Classification: Simple Type of Transaction: G2G –Government to Government Who may avail: All employees of the LGU CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.None FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Register in the 1. None None 3 Minutes Mary Ann Pilar B. Rodriguez logbook and state Administrative Aide V your request. Raquel L. Ogoy Administrative Aide I 2. Wait while the 2. Prepares None 5 Minutes Mary Ann Pilar B. Rodriguez requested document the Administrative Aide V is being prepared by requested the employee in- document charge. 2.1. Signs None 1 Minute Cherryl Aisle L. Gironella the Municipal Accountant prepared document 3. Receive the 3. Releases None 1 Minute Mary Ann Pilar B. Rodriguez document requested. the Administrative Aide V requested document. TOTAL: None 10 Minutes

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2. Issuance of Certificate of Net Take Home Pay

Employees shall secure from the Office of the Municipal Accountant the certificate of net take home pay for whatever purpose it may serve them.

Office or Division: Office of the Municipal Accountant Classification: Simple

133

Type of Transaction: G2G –Government to Government Who may avail: All employees of the LGU CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.None FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Register in the 1. None None 2 Minutes Mary Ann Pilar B. Rodriguez logbook and state Administrative Aide V your request. Raquel L. Ogoy Administrative Aide I 2. Wait while the 2. Prepares None 10 Minutes Mary Ann Pilar B. Rodriguez requested document the Administrative Aide V is being prepared by requested the employee in- document charge. 2.1. Signs None 1 Minutes Cherryl Aisle L. Gironella the Municipal Accountant) prepared document 3. Receives the 3. Releases None 1 Minutes Mary Ann Pilar B. Rodriguez document requested. the Administrative Aide V requested document. TOTAL: None 14 Minutes

3. Processing of Cash Advance

To safeguard the use and disposition of the Municipal Government’s assets and to determine its liabilities from claims, pre-audit is undertaken by the Municipal Accountant to determine that all the necessary supporting documents of the vouchers/claims are submitted.

Office or Division: Office of the Municipal Accountant Classification: Simple

134

Type of Transaction: G2G –Government to Government Who may avail: All employees of the LGU CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Field/Activity Current Expenses (COE) Office of the Mayor - Approved Budget for the Field/Activity COE (1 original) 2. Travelling Allowances Office of the Municipal Administrator - Approved Office Order/ Travel Order (1 original) - Duly approved itinerary of travel (1 original) FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Submit the 1. Evaluates None 5 Minutes Mary Ann Pilar B. Rodriguez Disbursement and reviews Administrative Aide V Voucher and the submitted supporting documents. documents to the Office the Municipal Accountant for Pre- audit. Wait while the documents are being evaluated and reviewed. 1.1. Signs None 1 Minutes Cherryl Aisle L. Gironella the voucher Municipal Accountant as to completenes s of supporting documents

2. Submit the Pre- 2. Signs the None 1 Minutes Mary Jane O. Turalba audited voucher to voucher as Municipal Treasurer the Treasurer’s Office to for signing as to availability availability of funds. of funds. 3. Secure the 3. Approves None 5 Minutes Atty. Aleli U. Concepcion approval and the Municipal Mayor signature of the voucher/cas Municipal Mayor. h advance 4. Return the 4. Prepares None 5 Minutes Marlene O. Boado

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approved/signed the check Market Inspector I voucher together with the supporting documents to the Office of the Municipal Treasurer. Wait while the check is being prepared. 4.1. Signs None 1 Minutes Mary Jane O. Turalba the check Municipal Treasurer

4.2. Signs None 5 Minutes Atty. Aleli U. Concepcion the check Municipal Mayor

2. 5. Return the 5. Prepares None 5 Minutes Mary Ann Pilar B. Rodriguez approved/signed the Administrative Aide V check together with Accountant’ the voucher and s Advice supporting documents to the Office of the Municipal Accountant for the Accountant’s Advice. 3. 5.1. Signs None 1 Minute Cherryl Aisle L. Gironella the Municipal Accountant accountant’s advice 4. 6. Sign the voucher 6. Assists None 1 Minute Mary Ann Pilar B. Rodriguez and receive the check the Administrative Aide V and accountant’s employee advice. TOTAL: None 30 Minutes 4. Processing of First Salary

Office or Division: Office of the Municipal Accountant Classification: Simple

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Type of Transaction: G2G –Government to Government Who may avail: All Permanent Employees of the LGU CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Certified True Copy of Duly Approved Appointment 2. Assignment Order, if applicable 3. 3. Certified True Copy of Oath of Office 4. 4. Certification of Assumption 5. 5. Statement of Assets, Liabilities and Net Worth 6. 6. Approved DTR 7. 7. BIR Form 1902 (for newly registered employees) or 2305 (for those who already have TIN) 8. 8. Authority from the claimant and identification documents, if claimed by person other than the payee FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Submit the 1. Evaluates None 5 Minutes Mary Ann Pilar B. Rodriguez Disbursement and reviews Administrative Aide V Voucher and the submitted supporting documents. documents to the Office the Municipal Accountant for Pre- audit. Wait while the documents are being evaluated and reviewed.

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availability of funds. of funds. 3. Secure the 3. Approves None 5 Minutes Atty. Aleli U. Concepcion approval and the Municipal Mayor signature of the voucher/cas Municipal Mayor. h advance 4. Return the 4. Prepares None 5 Minutes Marlene O. Boado approved/signed the check Market Inspector I voucher together with the supporting documents to the Office of the Municipal Treasurer. Wait while the check is being prepared. 4.1. Signs None 1 Minute Mary Jane O. Turalba the check Municipal Treasurer

4.2. Signs None 5 Minutes Atty. Aleli U. Concepcion the check Municipal Mayor

9. 5. Return the 5. Prepares None 5 Minutes Mary Ann Pilar B. Rodriguez approved/signed the Administrative Aide V check together with Accountant’ the voucher and s Advice supporting documents to the Office of the Municipal Accountant for the Accountant’s Advice. 5.1. Signs None 1 Minute Cherryl Aisle L. Gironella the Municipal Accountant accountant’s advice 9. 6. Sign the voucher 6. Assists None 1 Minute Mary Ann Pilar B. Rodriguez and receive the check the Administrative Aide V and accountant’s employee advice. TOTAL: None 30 Minutes

5. Processing of Last Salary

138

Office or Division: Office of the Municipal Accountant Classification: Simple Type of Transaction: G2G –Government to Government Who may avail: All Employees of the LGU CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Clearance from money, property and legal accountabilities 2. Approved DTR FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Submit the 1. Evaluates None 5 Minutes Mary Ann Pilar B. Rodriguez Disbursement and reviews Administrative Aide V Voucher and the submitted supporting documents. documents to the Office the Municipal Accountant for Pre- audit. Wait while the documents are being evaluated and reviewed. 1.1. Signs None 1 Minute Cherryl Aisle L. Gironella the voucher Municipal Accountant as to completenes s of supporting documents 2. Submit the Pre- 2. Signs the None 1 Minute Mary Jane O. Turalba audited voucher to voucher as Municipal Treasurer the Treasurer’s Office to for signing as to availability availability of funds. of funds. 3. Secure the 3. Approves None 5 Minutes Atty. Aleli U. Concepcion approval and the Municipal Mayor signature of the voucher/cas

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Municipal Mayor. h advance 4. Return the 4. Prepares None 5 Minutes Marlene O. Boado approved/signed the check Market Inspector I voucher together with the supporting documents to the Office of the Municipal Treasurer. Wait while the check is being prepared. 4.1. Signs None 1 Minute Mary Jane O. Turalba the check Municipal Treasurer 4.2. Signs None 5 Minutes Atty. Aleli U. Concepcion the check Municipal Mayor 5. Return the 5. Prepares None 5 Minutes Mary Ann Pilar B. Rodriguez approved/signed the Administrative Aide V check together with Accountant’ the voucher and s Advice supporting documents to the Office of the Municipal Accountant for the Accountant’s Advice. 5.1. Signs None 1 Minute Cherryl Aisle L. Gironella the Municipal Accountant accountant’s advice 10. 6. Sign the voucher 6. Assists None 1 Minute Mary Ann Pilar B. Rodriguez and receive the check the AdMinute Aide V and accountant’s employee advice. TOTAL: None 30 Minutes

6. Processing of Last Salary Due to Heirs of Deceased Employee

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Office or Division: Office of the Municipal Accountant Classification: Simple Type of Transaction: G2G –Government to Government Who may avail: All Employees of the LGU CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Clearance from money, property and legal accountabilities 2. Approved DTR 3. Death Certificate authenticated by PSA Philippine Statistics Authority 4. Marriage Contract authenticated by PSA, if Philippine Statistics Authority applicable 5. Birth Certificates of surviving legal heirs Philippine Statistics Authority authenticated by PSA 6. 6. Designation of next-of-kin 7. 7. Waiver of right of children 18 years old above FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Submit the 1. Evaluates None 5 Minutes Mary Ann Pilar B. Rodriguez Disbursement and reviews Administrative Aide V Voucher and the submitted supporting documents. documents to the Office the Municipal Accountant for Pre- audit. Wait while the documents are being evaluated and reviewed. 1.1. Signs None 1 Minute Cherryl Aisle L. Gironella the voucher Municipal Accountant as to completenes s of supporting documents 2. Submit the Pre- 2. Signs the None 1 Minute Mary Jane O. Turalba audited voucher to voucher as Municipal Treasurer the Treasurer’s Office to for signing as to availability availability of funds. of funds. 3. Secure the 3. Approves None 5 Minutes Atty. Aleli U. Concepcion

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approval and the Municipal Mayor signature of the voucher/cas Municipal Mayor. h advance 4. Return the 4. Prepares None 5 Minutes Marlene O. Boado approved/signed the check Market Inspector I voucher together with the supporting documents to the Office of the Municipal Treasurer. Wait while the check is being prepared. 4.1. Signs None 1 Minute Mary Jane O. Turalba the check Municipal Treasurer

4.2. Signs None 5 Minutes Atty. Aleli U. Concepcion the check Municipal Mayor

5. Return the 5. Prepares None 5 Minutes Mary Ann Pilar B. Rodriguez approved/signed the Administrative Aide V check together with Accountant’ the voucher and s Advice supporting documents to the Office of the Municipal Accountant for the Accountant’s Advice. 5.1. Signs None 1 Minute Cherryl Aisle L. Gironella the Municipal Accountant accountant’s advice 11. 6. Sign the voucher 6. Assists None 1 Minute Mary Ann Pilar B. Rodriguez and receive the check the Administrative Aide V and accountant’s employee advice. TOTAL: None 30 Minutes

7. Processing of Liquidation of Cash Advances or Reimbursements (Field/Activity Current Operating Expenses)

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Office or Division: Office of the Municipal Accountant Classification: Simple Type of Transaction: G2G -Government to Government Who may avail: All Employees of the LGU CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Report of Disbursements certified correct by the accountable officer 2. Approved Purchase Request with Certificate of Emergency Purchase, if necessary 3. Bills, receipts, sales invoices 4. Certificate of Inspection and Acceptance 5. Request for Quotations from at least three suppliers for purchases involving P1,000.00 and above, except for purchases made while on official travel 6. Abstract of Quotations 7. OR in case of refund FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Submit the 1. Evaluates None 5 Minutes Mary Ann Pilar B. Rodriguez Disbursement and reviews Administrative Aide V Voucher and the submitted supporting documents. documents to the Office the Municipal Accountant for Pre- audit. Wait while the documents are being evaluated and reviewed.

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1.1. Signs None 1 Minute Cherryl Aisle L. Gironella the voucher Municipal Accountant as to completenes s of supporting documents 2. Submit the Pre- 2. Signs the None 1 Minute Mary Jane O. Turalba audited voucher to voucher as Municipal Treasurer the Treasurer’s Office to for signing as to availability availability of funds. of funds. 3. Secure the 3. Approves None 5 Minutes Atty. Aleli U. Concepcion approval and the Municipal Mayor signature of the voucher/cas Municipal Mayor. h advance 4. Return the 4. Prepares None 5 Minutes Marlene O. Boado approved/signed the check Market Inspector I voucher together with the supporting documents to the Office of the Municipal Treasurer. Wait while the check is being prepared. 4.1. Signs None 1 Minute Mary Jane O. Turalba the check Municipal Treasurer

4.2. Signs None 5 Minutes Atty. Aleli U. Concepcion the check Municipal Mayor

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advice 6. Sign the voucher 6. Assists None 1 Minute Mary Ann Pilar B. Rodriguez and receive the check the Administrative Aide V and accountant’s employee advice. TOTAL: None 30 Minutes

8. Processing of Liquidation of Cash Advances or Reimbursements (Travelling Expenses)

Office or Division: Office of the Municipal Accountant Classification: Simple Type of Transaction: G2G –Government to Government Who may avail: All Employees of the LGU CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Paper/electronic plane, boat or bus tickets, boarding pass, terminal fee 2. Certificate of appearance or attendance 3. Copy of previously approved itinerary of travel 4. Certification of expenses not Requiring ORs (Pursuant to COA Circular No. 2017-001 dated June 19, 2017) 5. OR in case of refund of excess cash advance 6. Certificate of Travel Completed 7. Hotel room/lodging bills with official receipts in the case of official travel to places beyond 50-kilometer radius from the office FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Submit the 1. Evaluates None 5 Minutes Mary Ann Pilar B. Rodriguez Disbursement and reviews Administrative Aide V

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Voucher and the submitted supporting documents. documents to the Office the Municipal Accountant for Pre- audit. Wait while the documents are being evaluated and reviewed. 1.1. Signs None 1 Minutes Cherryl Aisle L. Gironella the voucher Municipal Accountant as to completenes s of supporting documents 2. Submit the Pre- 2. Signs the None 1 Minutes Mary Jane O. Turalba audited voucher to voucher as Municipal Treasurer the Treasurer’s Office to for signing as to availability availability of funds. of funds. 3. Secure the 3. Approves None 5 Minutes Atty. Aleli U. Concepcion approval and the Municipal Mayor signature of the voucher/cas Municipal Mayor. h advance 4. Return the 4. Prepares None 5 Minutes Marlene O. Boado approved/signed the check Market Inspector I voucher together with the supporting documents to the Office of the Municipal Treasurer. Wait while the check is being prepared. 4.1. Signs None 1 Minute Mary Jane O. Turalba the check Municipal Treasurer

4.2. Signs None 5 Minutes Atty. Aleli U. Concepcion the check Municipal Mayor

5. Return the 5. Prepares None 5 Minutes Mary Ann Pilar B. Rodriguez approved/signed the Administrative Aide V check together with Accountant’ the voucher and s Advice

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supporting documents to the Office of the Municipal Accountant for the Accountant’s Advice. 5.1. Signs None 1 Minute Cherryl Aisle L. Gironella the Municipal Accountant accountant’s advice 6. Sign the voucher 6. Assists None 1 Minute Mary Ann Pilar B. Rodriguez and receive the check the Administrative Aide V and accountant’s employee advice. TOTAL: None 30 minutes

Office of the Municipal Accountant

External Services

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1. Submission of Disbursement Vouchers (Barangay Transactions)

Within ten (10) days after the end of the month, the Barangay Treasurer shall prepare a Transmittal Letter and submit to the Municipal Accountant the original copies of the Disbursement Vouchers and Supporting documents for recording in the books of accounts and the preparation of barangay financial statements. Copy of such TL, with all the attachments, shall be submitted simultaneously to the COA SA/ATL who has direct audit jurisdiction over the barangay.

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Office or Division: Office of the Municipal Accountant Classification: Simple Type of Transaction: G2G –Government to Government Who may avail: All Barangays of the LGU CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Transmittal Letter 2. Punong Barangay Certification (Duplicate for the Municipal Accountant and Quadruplicate for COA SA) 3. Personal Appearance of the Barangay Treasurer FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Submit the 1. Evaluate None 25 Minutes Mary Ann Pilar B. Rodriguez Disbursement and reviews Administrative Aide V Vouchers and the submitted supporting documents. Raquel L. Ogoy documents to the Administrative Aide I employee in-charge for evaluation and review.

2. Submit the 2. Receives None 5 Minutes Cherryl Aisle L. Gironella evaluated and the Municipal Accountant reviewed evaluated Disbursement and Vouchers and the reviewed supporting Disburseme documents to the nt Vouchers Municipal Accountant and the supporting documents and signs the Transmittal Letter TOTAL: None 30 Minutes

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Office of the Municipal Treasurer

External Services

1. Collection of Real Property Taxes

Owner of land, house, and lots, machineries and buildings are required to pay real property taxes annually. Taxable value is based on the Municipal Assessor’s schedule of fair market values. Taxpayers may choose to pay on an annual or quarterly basis. Discounts are given to those who pay in advance.

Office or Division: Office of the Municipal Treasurer

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Classification: Simple Type of Transaction: G2C, G2B, G2G Who may avail: All owners of land, house and lots, machineries and buildings within the jurisdiction of the municipality or their representatives. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Proof of last payment (OR) (1 Owner’s Original Copy original/photocopy) 2. Notice of Assessment & Tax Owner’s Copy Bill (1 original copy) 3. Tax Declaration (1 Municipal Assessor’s Office original/photocopy) FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Present either one 1. Verification None 3 minutes per Primina Gracia Lopez of the requirements 1.1 Takes out property Administrative Assistant 2 stated. Real Property Tax Account Karen Raquedan Register Administrative Aide I 1.2 Computes tax Thelma Obille due. Administrative Aide I

2. Pay the tax due 2. Prepares Please 3 minutes per Primina Gracia Lopez Official refer to property Administrative Assistant 2 Receipt the 2.1 Records schedul Karen Raquedan the e Administrative Aide I completed below. transaction. Thelma Obille Administrative Aide I

TOTAL: 6 minutes

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Formula: Assessed Value X Discounts / Penalties = Value X 2(Basic & SEF) = Total Tax Due

For Updated Payments: Discounts to Avail: From December 01-30 – 20% From January 01 – March 31 - 17.5% Interest on unpaid RPT: 2% per month after March 31 Payment of Real Property Taxes in Installments: 1st Installment: ON OR BEFORE MARCH 31 2nd Installment: ON OR BEFORE JUNE 30 3rd Installment: ON OR BEFORE SEPTEMBER 30 4th Installment: ON OR BEFORE DECEMBER 31

Penalties for Unpaid Back Taxes: Year JAN FEB MAR APR MAY JUNE JULY AUG SEP OCT NOV DEC 2019 26% 28% 30% 32% 34% 36% 38% 40% 42% 44% 46% 48% 2018 50% 52% 54% 56% 58% 60% 62% 64% 66% 68% 70% 72% 2017 & 72% 72% 72% 72% 72% 72% 72% 72% 72% 72% 72% 72% Below

2. Issuance of Accountable Form #51 to Barangays

Issuance of Accountable Form #51 to the Barangays for their issuance of Barangay Clearance, Barangay Business Clearance and other Certifications.

Office or Division: Office of the Municipal Treasurer Classification: Simple Type of G2G Transaction: Who may avail: Barangay Treasurers of the Municipality of Balaoan. CHECKLIST OF REQUIREMENTS WHERE TO SECURE

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1. Disbursement Voucher Barangay Secretary (2 original copies) FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Present the 1. Verifies P150.00 4 minutes Primina Gracia Lopez requirements document. per Administrative Assistant 2 stated. 1.1 booklet Karen Raquedan 1.1 Pay the Receives Administrative Aide I required fee. payment Thelma Obille Administrative Aide I and issues Kathleen May Ordinario Official License Inspector 1 Receipt. 2. Sign the logbook. 1. Records None 1 minute Primina Gracia Lopez 2.1 Receive the the Administrative Assistant 2 Accountable transaction Karen Raquedan Form#51. in a Administrative Aide I logbook. Thelma Obille Administrative Aide I 1.1 Kathleen May Ordinario Releases License Inspector 1 accountabl e form#51. TOTAL: 5 minutes

3. Issuance of Business/Mayor’s Permit (NEW)

Any individual or corporation who establishes, operates and maintains a business within this Municipality shall be required to pay for a business tax, mayor’s permit and other regulatory fees pursuant to the revenue code of the municipality. Mode of payment is on annual, semi-annual, or quarterly basis and payment shall only be made at the Office of the Municipal Treasurer.

Office or Office of the Municipal Treasurer Division: Classification: Simple Type of G2C, G2B

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Transaction: Who may avail: Corporations, Cooperatives, or Citizens who are at least 18 years old CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Barangay Clearance Office of the Punong Barangay where the owner lives. (1 Original Copy) 2. Barangay Business Office of the Punong Barangay where Business is Clearance (1 Original Copy) located. 3. SEC/DTI/CDA Registration Securities and Exchange Commission, Department of (1 Photocopy) Trade and Industry/ Negosyo Center, Cooperative Development Authority 4. Fire Safety Inspection Bureau of Fire Protection Certificate (1 Original) 5. Sanitary permit (1 Original) Office of the Sanitation Officer, Municipal Health Office 6. Occupancy Permit (1 Original Office of the Building Official, Municipal Engineer’s Office Copy) 7. Contract of Lease (if lessee) Lessor (1 photocopy) Additional Requirements Peculiar to the Nature of Business Nature of Business Checklist of Where to Secure Requirements Pawnshop, Money Remittance, Certificate of Registration Bangko Sentral ng Pilipinas Foreign Exchange as Branch, Head Office (1 Photocopy) Banking Institutions Authority to Operate Bangko Sentral ng Pilipinas (1 Photocopy) Cockpits, Videoke Joints/Rentals Payment of Amusement Treasury Department, Tax (1 Photocopy) Provincial Capitol Water Refilling Stations Operational Permit Department of Health (1 Photocopy) Drugstore, Bakery Registration (1 Photocopy) Bureau of Food and Drug Administration LPG Dealer, Gasoline Station Certification (1 Photocopy) Department of Energy Piggery, Poultry Certification of CENRO Environmental Compliance (1 Photocopy) Agricultural Supplies, Veterinary Certification (1 Photocopy) Office of the Municipal Supplies/Clinics Agriculturist Market Vendors Certification (1 Original Economic Enterprise Office, Copy) Balaoan Commercial Center Real Estate Lessor Occupancy Permit Office of the Municipal (1 Photocopy) Engineer Cellsite Sangguniang Bayan Office of the Sangguinang

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Resolution (1 Photocopy) Bayan AGENCY FEES TO PROCESSING CLIENT STEPS PERSON RESPONSIBLE ACTIONS BE PAID TIME 1. Secure and 1.Hands out None 15 minutes Kathleen May Ordinario fill up Unified Form and License Inspector 1 application verifies the forms at the completeness of Office of the the documents Municipal presented. Treasurer, 1.1 Issues Window Acknowledgeme 1.1 Present nt Receipt or application form Notice of and Rejection requirements. 1.2 Gives back application for assessment. 2. Proceed to 2. Makes an CEDULA 20 minutes For Assessment: the Office of assessment (see Mary Jane O. Turalba the Mun. based on the page for Municipal Treasurer Treasurer for capitalization of computati assessment the applicant. on) Corazon S. Arciaga Assistant Treasurer of fees. 2.1 Prepares Fees:

2.1 Pay the Official Receipt. Mayor’s For Payment: required fees 2.2 Records Permit Primina Gracia Lopez due. transaction into P500.00 Administrative Assistant 2 computer and Business logbook. Plate Karen Raquedan 2.3 Forwards Administrative Aide I application to the Office of the Mun. Thelma Obille Administrator. Administrative Aide I

3. Receives the 3. Receives OR None 25 minutes Rhea O. Cruz Permit to and assessment Administrative Aide I Engage in forms and Business. records the Mylene O. Yamongan name of the Administrative Aide VI applicant in the logbook for Business Permits. 3.1 Prepares

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Permit to Engage in Business 3.2 Forwards this to the Office of the Municipal Mayor for signature. 3.3 Releases the permit to engage in business.

TOTAL: 1 Hour

4. Issuance of Business/Mayor’s Permit (RENEWAL) Any individual or corporation who establishes, operates and maintains a business within this Municipality shall be required to pay for a business tax, mayor’s permit and other regulatory fees pursuant to the revenue code of the municipality. Mode of payment is on annual, semi-annual, or quarterly basis and payment shall only be made at the Office of the Municipal Treasurer.

Office or Division: Office of the Municipal Treasurer Classification: Simple Type of Transaction: G2C, G2B Who may avail: Corporations, or Citizens who are at least 18 years old who has existing business in the municipality. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Barangay Clearance (1 Original Copy) Barangay where the owner lives. 2. Barangay Business Clearance (1 Barangay where Business is located.

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Original Copy) 3. Statement of Gross Receipts Bureau of Internal Revenue 4. SSS, Pagibig, Philhealth Clearances SSS, Pagibig, Philhealth (1 Original Copy for each) 5. Fire Safety Inspection Certificate (1 Bureau of Fire Protection Original) 6. Sanitary permit (1 Original) Office of the Sanitation Officer, Municipal Health Office FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Secure and fill up 1. Verifies the None 15 minutes Kathleen May Ordinario application forms at completeness of License Inspector 1 the Office of the the documents Municipal Treasurer, presented. Window 1. Present 1.1 Issues requirements. Acknowledgement Receipt or Notice of Rejection 1.2 Gives back application for assessment. 2. Proceed to the Office 2. Makes an CEDUL 20 minutes For Assessment: of the Mun. Treasurer assessment based A (Refer Mary Jane O. Turalba for assessment of on the to page) Municipal Treasurer fees. capitalization of Fees: 2.1 Pay the required the applicant. Busines Corazon S. Arciaga fees due. 2.1 Prepares s Assistant Treasurer Official Receipt License: 2.2 Records =GS*2.2 transaction into % the computer and In For Payment: logbook excess Primina Gracia Lopez 2.2 Forwards of Administrative Assistant 2 application to the 400000, Mun. Admin Office =8800+( Karen Raquedan Excess * Administrative Aide I 1.1%) Thelma Obille Mayor’s Administrative Aide I Permit P500.00 Sanitary Permit P250.00 Inspecti on Fee P250.00 Billboard

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Fee P250.00 Garbage Fee P250.00 Occupat ional Fee P50.00 per employe e Zoning Fee P50.00 Sticker Fee P50.00 Penaltie s (refer to table below) 3. Signs in the 3. Prepares None 25 minutes Rhea C. Cruz logbook, and Mayor’s Permit Mylene O. Yamongan receives the Permit to and Permit to Engage in Business. Engage in Business. 3.1 Forwards this to the Office of the Mayor for Signature. 3.2 Records transaction in the logbook. 3.3 Releases the Permits. Total 1 Hour

Fee Amount Renewal New Municipal License/Business Tax =Gross Sales*2.2% -Municipal License is only In excess of P400,000.00 computed for Franchise, =P8,800.00+(Excess of Quarrying, and P400000*1.1%) Mayor’s Permit P 500.00 P 500.00

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Tax on Storage of Gasoline, Diesel, Fuel, Kerosene and similar Products a. 500 to 2000 L P 1000.00 P 1000.00 b. 2001 to 5000 L P 1500.00 P 1500.00 c. 5001 to 20000 L P 2000.00 P 2000.00 d. 20001 to 50000 L P 2500.00 P 2500.00 e. 50001 to 100000 L P 3500.00 P 3500.00 f. Over 100000 L P 5500.00 P 5500.00 Tax on Storage of Combustible, P 750.00 P 750.00 Flammable or Explosive Substance not mentioned above Tax on Delivery Vans/Trucks Permit Fee for Agricultural Machinery and Other Heavy Equipment a. Hand Tractors P 800.00 P 800.00 b. Light Tractors P1,000.00 P1,000.00 c. Heavy Tractors P4,000.00 P4,000.00 d. Bulldozer P5000.00 P5000.00 e. Forklift P3000.00 P3000.00 f. Heavy Graders P4000.00 P4000.00 g. Light Graders P2500.00 P2500.00 h. Mechanized Threshers P2000.00 P2000.00 i. Manual Threshers P 750.00 P 750.00 j. Cargo Truck P2250.00 P2250.00 k. Dump Truck Light P1000.00 P1000.00 Dump Truck Heavy P2000.00 P2000.00 l. Road Rollers (Compactor) P1500.00 P1500.00 m. Pay Loader Light P1600.00 P1600.00 Pay Loader heavy P3500.00 P3500.00 n. Prime Movers/Flatbeds P1500.00 P1500.00 o. Backhoe Light P1500.00 P1500.00 Backhoe Heavy P4000.00 P4000.00 p. Rock Crusher P3000.00 P3000.00 q. batching Plant P3000.00 P3000.00 r. Transit/ Mixer Truck Light P1500.00 P1500.00 Transit/ Mixer Truck Heavy P3000.00 P3000.00 s. Crane P3000.00 P3000.00 t. Other agricultural machinery or heavy equipment not enumerated above Light P750.00 P750.00 Heavy P1200.00 P1200.00 u. Trailer Truck Light P2000.00 P2000.00 Trailer Truck Heavy P3000.00 P3000.00 v. Elf (Corn/Rice Trucking) Light P1000.00 P1000.00 Elf (Corn/Rice Trucking) Heavy P2000.00 P2000.00 Tax on Machineries/Engines

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a. Internal Combustible engines: 1. 2HP and below P 375.00 P 375.00 2. 3 HP – 5HP P 600.00 P 600.00 3. 6 HP – 10HP P 900.00 P 900.00 4. 11 HP-14 HP P 1,000.00 P 1,000.00 5. Above 15 HP P 2,000.00 P 2,000.00 b. Other Stationery Engines/machines 1. 3HP and below P 375.00 P 375.00 2. 4HP – 5HP P 600.00 P 600.00 3. 6HP – 10HP P 900.00 P 900.00 4. 11HP – 14 HP P 1,275.00 P 1,275.00 5. Above 14 HP P 1,950.00 P 1,950.00 Billboard Fee P 250.00 P 250.00 Inspection Fee P 250.00 P 250.00 Sanitary Inspection Fee a. 25 sqm. but less than 50 sq.m P 375.00 P 375.00 b. 50 sq.m but less than 100 sq.m. P 525.00 P 525.00 c. 100 sq.m. but less than 200 sq.m. P 750.00 P 750.00 d. 200 sq.m. but less than 500 sq.m. P 1050.00 P 1050.00 e. 500 sq.m. but less than 1000 sq.m. P 1275.00 P 1275.00 f. 1000 sq/m or more P 1425.00 P 1425.00 Business Plate - P 200.00 Sticker P 50.00 P 50.00 Garbage Fee Residential P 300.00 P300.00 Private School With 500 & below enrollees P1200.00 P1200.00 With 501 to 1000 enrollees P2250.00 P2250.00 With more than 1000 enrolees P3750.00 P3750.00 Hotels, Apartments, Motels and Lodging Houses Not more than 100 sq.m P1080.00 P1080.00 More than 100 sq.m P1200.00 P1200.00 Restaurants, Day and Night Clubs, Cafes, Eateries Not more than 50 sq.m P1080.00 P1080.00 More than 50 sq.m P1200.00 P1200.00 Hospitals, Clinics, Laboratories and similar Businesses Not more than 10 sq.m P1080.00 P1080.00 More than 10 sq.m P1200.00 P1200.00 Movie Houses and Retailers Not more than 10 sq.m P1080.00 P1080.00 More than 10 sq.m P1200.00 P1200.00 Vendors P750.00 P750.00 Weight/Measures P 150.00 P 150.00

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Occupational Fee P 50.00/employee P 50.00/employee Zoning Certification Fee P 50.00 P 50.00 Penalty See table below - CEDULA See page See page Total Penalties After FEB MARCH APRIL MAY JUNE JULY AUG SEP OCT NOV DEC JAN 20 25% 27% 29% 31% 33% 35% 37% 39% 41% 43% 45% 47%

5. Issuance of Certificate of RPT Payment Certificate of RPT payment is issued when a taxpayer lost his/her receipt or for whatever purpose he may have.

Office or Office of the Municipal Treasurer Division: Classification: Simple Type of G2C, G2B, G2B Transaction: Who may avail: Citizens, Business Entities, or Government Agencies who have paid their Real Property Taxes. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Latest Official Receipt of the Real Property (1 Owner’s Personal Copy Original/Photocopy) 2. Tax Declaration of Property (1 Original/Photocopy) Municipal Assessor’s Office

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AGENCY FEES TO BE PROCESSING CLIENT STEPS PERSON RESPONSIBLE ACTIONS PAID TIME 1. Present the 1. Verifies the None 2 minutes per Primina Gracia Lopez requirements documents property Administrative Assistant II stated above. presented. Karen Raquedan Administrative Aide I Thelma Obille Administrative Aide I Kathleen May Ordinario License Inspector 1 2. Pay the 2. Receives Certification: 3 minutes Primina Gracia Lopez corresponding payment and P50.00 + P30.00 Administrative Assistant 2 fees. issues OR. (Doc. Stamp) Karen Raquedan 2.1 Forwards per copy Administrative Aide I documents to the Thelma Obille back end. Administrative Aide I Kathleen May Ordinario License Inspector 1 3. Receives 3. Prepares None 7 minutes Edna L. Andaya certification. certification. Administrative Aide VI 3.1 Puts dry seal Marlene O. Boado and gets it signed Msarket Inspector 1 by the authorized personnel 3.3 Releases the certification. Total 12 minutes

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6. Issuance of Certification for the Closure of Business Certification Issued when a Business for whatever reason ceased to operate.

Office or Office of the Municipal Treasurer Division: Classification: Simple Type of G2C, G2B Transaction: Who may avail: Citizens, Business Entities with Registered Business Establishment/s in the municipality. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Proof of Payment / Current Owner’s Personal Copy Mayor’s Permit (1 Original) 2. Formal letter from requesting party. (1 Original) 3. Barangay Certifications of Office of the Punong Barangay where the business is located. Closure (1 Original) 4. Business Plates issued to the Issued to the business at the beginning of the business. business (if any) AGENCY PROCESSING CLIENT STEPS FEES TO BE PAID PERSON RESPONSIBLE ACTIONS TIME 4. Present the 1. Verifies the None 1 minute Primina Gracia Lopez requirements documents Administrative Assistant II stated above. presented. Karen Raquedan Administrative Aide I Thelma Obille Administrative Aide I Kathleen May Ordinario License Inspector 1 5. Pay the 2. Receives Mun. License for the 3 minutes Primina Gracia Lopez correspondin payment and months applicable Administrative Assistant 2 g fees. issues OR. computed as: Karen Raquedan 2.1 Forwards =Gross Receipts X Administrative Aide I documents to 2.2% Thelma Obille the back end. In excess of Administrative Aide I P400,000.00 Kathleen May Ordinario =P8800.00+ License Inspector 1 (Excess*1.1%)

Certification: P50.00 + P30.00 (Doc. Stamp) per copy 6. Receives 3. Prepares None 6 minutes Edna L. Andaya certification. certification. Administrative Aide VI 3.1 Puts dry seal Marlene O. Boado and gets it Market Inspector

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signed by the authorized personnel 3.2 Records transaction. 3.3 Releases the certification. Total 10 minutes

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7. Issuance of Community Tax Certificate (CEDULA)

Community tax certificate is required when an individual, 18 years old and above or corporation acknowledges any document before a notary public, takes an oath of office upon election or appointment to any position in the government service, receives any license, certificate or permit from a public authority, pays any tax or fee, receives money from any public fund, transacts other official business. Municipalities may levy a community tax in lieu of the former residence tax levied and collected under Section 38 of PB No. 231, as amended.

Office or Division: Office of the Municipal Treasurer Classification: Simple Type of G2C, G2B Transaction: Who may avail: Residents Only, 18 years old and above CHECKLIST OF REQUIREMENTS WHERE TO SECURE Principal – Personal Appearance Representative: Authorization Letter (1 Original Copy) Valid I.D. of the Representative (1 photocopy) Valid I.D. of the Principal (1 photocopy) AGENCY FEES TO BE PROCESSING CLIENT STEPS PERSON RESPONSIBLE ACTIONS PAID TIME 1. Fill up the CTC 1. Verifies the None 2 minutes Primina Gracia Lopez (cedula) information given. Administrative Assistant 2 information slip. 1.1 Prepares the Karen Raquedan Present this along Community Tax Administrative Aide I with your ID at any Certificate. Thelma Obille of the windows at Administrative Aide I the treasury office Kathleen May Ordinario License Inspector 1

2. Sign and pay the 2. Releases the Please refer to 3 minutes Primina Gracia Lopez tax due. CTC. the schedule of Administrative Assistant 2 payments Karen Raquedan below. Administrative Aide I Thelma Obille Administrative Aide I Kathleen May Ordinario License Inspector 1

TOTAL 6 minutes BASIC Individual:

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= P5.00 + P1.00 for every P1000.00 of Gross Receipts/ Salaries/ Income from Real Property Corporation: =P500.00 + P2.00 for every P5000.00 Assessed value of Real Property, Gross Receipts/ Dividends PENALTY: 24% shall be imposed on individuals or corporations securing their community tax certificates from April 01 to the end of the year.

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8. Issuance of Individual Mayor’s Permit

There shall be collected as annual fee at the rate prescribed for the issuance of Mayor’s Permit to every person who shall be engaged in the practice of the occupation or calling not requiring government examination with the municipality.

Office or Division: Office of the Municipal Treasurer Classification: Simple Type of Transaction: G2C Who may avail: Workers who are employed by business establishments within the jurisdiction of the Municipality. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Cedula (1 Original Copy) Office of the Municipal Treasurer, 1st Floor 2. Barangay Clearance (1 Original Copy) Barangay where the citizen lives. 2. Police Clearance (1 Original Copy Police Station 3. Health Certificate (1 Original Copy) Municipal Health Office 4. 2X2 ID Picture (2 Original Copies) AGENCY FEES TO BE PROCESSING CLIENT STEPS PERSON RESPONSIBLE ACTIONS PAID TIME 1. Fill up application 1. Review, and None 6 minutes Kathleen May Ordinario form and submit verifies License Inspector 1 requirements. application and completeness of requirements. 1.2 Prepares Individual Mayor’s Permit. 2. Pay the fee. 2. Issues Official P100.00 3 minutes Primina Gracia Lopez Receipt. Administrative Assistant 2 Karen Raquedan Administrative Aide I Thelma Obille Administrative Aide I Kathleen May Ordinario License Inspector 1 3. Sign, and receive 3.1 Records None 2 minutes Kathleen May Ordinario Individual Mayor’s application License Inspector 1 Permit. information into Logbook. 3.2 Releases Individual Mayor’s Permit TOTAL P100.00 11 minutes

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9. Issuance of Professional Tax Receipt Professional tax shall be payable annually, on or before January 31. Regardless of the initial date of the exercise of profession, payment of professional tax is a condition sine qua non. Professionals exclusively employed in the government are, however, exempt from the payment of professional tax. Office or Division: Office of the Municipal Treasurer Classification: Simple Type of Transaction: G2C Who may avail: Residents practicing their profession CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. PRC I.D. Professional Regulatory Commission

AGENCY FEES TO BE PROCESSING CLIENT STEPS PERSON RESPONSIBLE ACTIONS PAID TIME 1. Fill up the form and 1. Validates the None 1 minute Primina Gracia Lopez present this along with Professional Administrative Assistant 2 your PRC ID. Regulation Karen Raquedan Commission Administrative Aide I (PRC) ID card Thelma Obille Administrative Aide I Kathleen May Ordinario License Inspector 1 2. Pay the tax due 1. Receives P 300.00 3 minutes Primina Gracia Lopez payment + 25% penalty Administrative Assistant 2 1.1 Issues Official after January Karen Raquedan Receipt. 20 Administrative Aide I Thelma Obille Administrative Aide I Kathleen May Ordinario License Inspector 1 TOTAL 4 minutes

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10. Payment for the Authentication of Mayor’s Permit

Office or Division: Office of the Municipal Treasurer Classification: Simple Type of Transaction: G2C, G2B Who may avail: Citizens with existing Business within the jurisdiction of the Municipality of Balaoan. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Mayor’s Permit (# of photocopies as Owner’s Personal Copy needed by the requesting party) AGENCY FEES TO BE PROCESSING CLIENT STEPS PERSON RESPONSIBLE ACTIONS PAID TIME 1. Tick the request on 1.1 Receives P50.00 per 3 minutes Primina Gracia Lopez the Order of Payment payment. copy Administrative Assistant 2 and present this to the 1.1 Issues Official Karen Raquedan cashier. Receipt. Administrative Aide I 1.1 Pay the fees due. Thelma Obille Administrative Aide I Kathleen May Ordinario License Inspector 1 2. Proceed to the 2. Receives None - Office of the Municipal Municipal 2.1 Stamps Administrator Administrator’s Office and present the Official Receipt. TOTAL 3 minutes

170

11. Payment of Cemetery Lot, Apartment Type, Mausoleum Type

Office or Division: Office of the Municipal Treasurer Classification: Simple Type of Transaction: G2C Who may avail: Relatives who wish to bury their deceased in the Municipal cemetery of Balaoan. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Confirmation of Lot#, Apartment#, Municipal Cemetery Caretaker Mausoleum# AGENCY FEES TO BE PROCESSIN CLIENT STEPS PERSON RESPONSIBLE ACTIONS PAID G TIME 1. Present confirmation 1. Issues official Apartment Type 5 minutes Primina Gracia Lopez slip from Municipal receipt. P7,000.00 Administrative Assistant 2 Cemetery Caretaker. 1.1 Records Mausoleum Karen Raquedan 1.1 Pay the required transaction at the Type Administrative Aide I fees due and receive ledger and locator P56,000.00 Thelma Obille Official Receipt. map. Cemetery Lot Administrative Aide I P7,000.00 TOTAL 5 minutes

171

12. Payment of Compromise Penalties for Municipal Ordinance Violations

Office or Division: Office of the Municipal Treasurer Classification: Simple Type of Transaction: G2C Who may avail: Citizens with Violations CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Ticket Personal Copy Issued by a PNP Officer

AGENCY FEES TO BE PROCESSING CLIENT STEPS PERSON RESPONSIBLE ACTIONS PAID TIME 1. Present the violation 1. Verifies 1st Offense: 3 minutes Primina Gracia Lopez ticket. documents P200.00 Administrative Assistant 2 1.1 Pay the tax due. presented. 2nd Offense: Karen Raquedan 1.1 Receives P300.00 Administrative Aide I payment and 3rd Offense: Thelma Obille issues Official P500.00 Administrative Aide I Receipt. Kathleen May Ordinario License Inspector 1 2. Proceed to the Police - None - PNP Staff Station and present proof of payment. TOTAL 3 minutes

172

13. Payment of Fees with Order of Payment

Office or Division: Office of the Municipal Treasurer Classification: Simple Type of Transaction: G2C Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Order of Payment (1 Birth, Marriage, Death Certificates Office of the Local Civil Registrar Original Copy) Exhume Permit Endorsement Fee Subscription Fee, Others pertaining to Civil Registry Documents Certified True Copies of Tax Office of the Municipal Assessor Declarations, and other Certifications pertaining to real properties Land Use and Zoning Fee Office of the Municipal Planning and Development Officer Building Permit Fee Office of the Municipal Engineer Line and Grade Plumbing Permit Electrical Permit Fencing Permit Fee Occupancy Permit Fee AGENCY FEES TO BE PROCESSING CLIENT STEPS PERSON RESPONSIBLE ACTIONS PAID TIME 1. Present order of 1. Receives Please refer to 3 minutes Primina Gracia Lopez payment payment. transaction Administrative Assistant 2 1.1 Pay the fees due. 1.2 Issues Karen Raquedan 1.2 Receive Official Official Administrative Aide I Receipt. Receipt Thelma Obille Administrative Aide I Kathleen May Ordinario License Inspector 1 2. Proceed to the - None - Office of the MPDC Office Concerned, Office of the Mun. Engr. present the Official Office of the LCR Receipt and receive Office of the Mun. the documents Assessor requested. TOTAL 3 minutes

173

14. Payment of Mayor’s Clearance

Office or Division: Office of the Municipal Treasurer Classification: Simple Type of G2C Transaction: Who may avail: Residents Only CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Barangay Clearance (1 Original Office of the Punong Barangay where the applicant resides. Copy) 2. Cedula (1 Original Copy) Office of the Municipal Treasurer, 1st Floor 3. Police Clearance (1 Original Copy) PNP Station Balaoan AGENCY FEES TO BE PROCESSING CLIENT STEPS PERSON RESPONSIBLE ACTIONS PAID TIME 1. Present 1. Verifies Local: 3 minutes Primina Gracia Lopez requirements. documents P50.00 + P30.00 Administrative Assistant 2 1.1 Pay the fees presented. (Doc. Stamp) Karen Raquedan due. 1.1 Receives Abroad: Administrative Aide I payment and P100.00 + Thelma Obille issues Official P30.00 (Doc Administrative Aide I Receipt. Stamp) Kathleen May Ordinario License Inspector 1 2. Proceed to the 1. Receives OR None Office of the Municipal Office of the and prepares - Administrator Municipal Mayor’s Administrator. Clearance. 1.1 Releases clearance. TOTAL 3 minutes

174

15. Payment of Motorized Tricycle Franchise

Office or Office of the Municipal Treasurer Division: Classification: Simple Type of G2C Transaction: Who may avail: Citizens with Public Utility Vehicle CHECKLIST OF REQUIREMENTS WHERE TO SECURE Routes with Franchise within the Municipality: RENEWAL 1. Barangay Clearance (1 Original Copy) Office of the Punong Barangay where the applicant resides.

2. Application/Assessment Form (1 Office of the Municipal Administrator Original Copy) 3. Copy of OR/CR (1 Photocopy) Land Transportation Office (LTO) 4. SSS, PAGIBIG, PHILHEALTH SSS, PAGIBIG, PHILHEALTH Clearances (1 Original Copy for Each) Routes with Franchise within the Municipality: NEW 1. Barangay Clearance (1 Original Copy) Office of the Punong Barangay where the applicant resides.

2. Application/Assessment Form (1 Office of the Municipal Administrator Original Copy) 3. Copy of OR/CR (1 Photocopy) Land Transportation Office (LTO) Routes with Franchise from Another Municipality: RENEWAL 1. Barangay Clearance (1 Original Copy) Office of the Punong Barangay where the applicant resides.

2. Application/Assessment Form (1 Office of the Municipal Administrator Original Copy) 3. Copy of OR/CR (1 Photocopy) Land Transportation Office (LTO) 4. SSS, PAGIBIG, PHILHEALTH SSS, PAGIBIG, PHILHEALTH Clearances (1 Original Copy for each) 5. Franchise/Mayor’s Permit (1 Photocopy) Where the franchise was secured: Office of the Mayor, (Santol/Luna, La Union) Routes with Franchise from Another Municipality: NEW 1. Barangay Clearance (1 Original Copy) Office of the Punong Barangay where the applicant resides.

2. Application/Assessment Form (1 Office of the Municipal Administrator Original Copy) 3. Copy of OR/CR (1 Photocopy) Land Transportation Office (LTO) 4. Franchise/Mayor’s Permit (1 Photocopy) Where the franchise was secured: Office of the Mayor, (Santol/Luna, La Union) FEES TO BE PROCESSING CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE PAID TIME 1. Present 1. Verifies documents None 10 minutes Primina Gracia Lopez requirements presented. Administrative Assistant 2 stated above. 1.1 Makes an Karen Raquedan

175

assessment. Administrative Aide I Thelma Obille Administrative Aide I Kathleen May Ordinario License Inspector 1 2. Pay the fees 2. Issues Official Please refer to 10 minutes Primina Gracia Lopez due. Receipt. table below. Administrative Assistant 2 2.1 Records Karen Raquedan transaction to Administrative Aide I computer and Thelma Obille logbook. Administrative Aide I 2.2 Forwards Kathleen May Ordinario application to the License Inspector 1 Office of the Municipal Administrator. 3. Proceed to the None Office of the Municipal Office of the _ _ Administrator Municipal Administrator. 3.1 Claim the Tricycle Franchise Permit TOTAL 20 minutes

Routes with Routes with Routes with Routes with Franchise within the Franchise from Franchise within Franchise from *From January 01 to Municipality: another the Municipality: another January 20 Renewal Municipality: New Municipality: Renewal New Name of Fee Amount to be Paid Mayor’s Permit Fee P500.00 P500.00 P500.00 P500.00 Franchise Fee P180.00 - P180.00 - Filing Fee P 50.00 - P 50.00 - Garbage Fee P360.00 P360.00 P360.00 P360.00 Fare Adjustment Fee P150.00 P150.00 P150.00 P150.00 Annual Parking Fee P1,800.00 P1,800.00 P1,800.00 P1,800.00 Occupational Fee P 50.00 P 50.00 P 50.00 P 50.00 Business Plate - - P200.00 P200.00 Sticker P 50.00 P 50.00 P 50.00 P 50.00 Body Number - - P100.00 P100.00 Penalty Refer to schedule of Penalties - - Total P 3,140.00 P 2,910.00 P 3,440.00 P 3,210.00 *After January 20, onwards, Renewal of Franchise shall incur a monthly penalty, while Parking fee for New Franchise shall decrease monthly. JAN21-31 FEB MARCH APRIL MAY JUNE JULY AUG SEP OCT NOV DEC

176

Penalty 25% 27% 29% 31% 33% 35% 37% 39% 41% 43% 45% 47% (Renewal) Parking P1800.00 P1650 P1500 P1350 P1200 P1050 P900 P750 P600 P450 P300 P150 Fee (New)

177

16. Payment of Police Clearance Police clearance is one of the essential documents requested by a government agency or an employer to ensure that the applicant has no criminal record.

Office or Division: Office of the Municipal Treasurer Classification: Simple Type of Transaction: G2C Who may avail: Residents Only CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Barangay Clearance (1 Original Office of the Punong Barangay where the applicant resides. Copy) 2. Cedula (1 Original/Photocopy) Office of the Municipal Treasurer, 1st Floor AGENCY FEES TO BE PROCESSING CLIENT STEPS PERSON RESPONSIBLE ACTIONS PAID TIME 1. Present 1. Verifies Local: 3 minutes Primina Gracia Lopez requirements. documents P50.00 + P30.00 Administrative Assistant 2 1.1 Pay the fees due. presented. (Doc. Stamp) Karen Raquedan 1.1 Receives Abroad: Administrative Aide I payment and P100.00 + Thelma Obille issues official P30.00 (Doc Administrative Aide I receipt. Stamp) Kathleen May Ordinario License Inspector 1 2. Proceed to the None - PNP Station Balaoan Police Station, - Balaoan.

TOTAL 3 minutes

178

17. Payment of Stall Rental Rental fee paid and collected for the privilege of using personal and real properties owned by the municipality.

Office or Division: Office of the Municipal Treasurer Classification: Simple Type of G2C, G2B Transaction: Who may avail: Stallholders CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. None AGENCY FEES TO BE PROCESSING CLIENT STEPS PERSON RESPONSIBLE ACTIONS PAID TIME 1. Present order of 1. Verifies None 2 minutes Primina Gracia Lopez payment. records. Administrative Assistant II Karen Raquedan Administrative Aide I Thelma Obille Administrative Aide I Kathleen May Ordinario License Inspector I 2. Pay fees due. 2. Receives As written in 5 minutes Primina Gracia Lopez payment and contract of lease. Administrative Assistant II issues Official Karen Raquedan Receipt. Administrative Aide I 2.1 Records Thelma Obille transaction in Administrative Aide I Stall Rental Index Kathleen May Ordinario Card. License Inspector I TOTAL 7 minutes

179

18. Payment of Veterinary Permit Fee

Office or Division: Office of the Municipal Treasurer Classification: Simple Type of Transaction: G2C Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Barangay Certification Office of the Punong Barangay 2. Order of Payment Office of the Municipal Agriculturist AGENCY FEES TO BE PROCESSING CLIENT STEPS PERSON RESPONSIBLE ACTIONS PAID TIME 1. Present 1. Verifies HOG: 3 minutes Primina Gracia Lopez requirements. documents P100.00 + Administrative Assistant 2 1.1 Pay the fees due. presented. P30.00 (Doc Karen Raquedan 1.1 Receives Stamp) Administrative Aide I payment and CATTLE Thelma Obille issues official P100.00(per Administrative Aide I receipt. head) + P30.00 Kathleen May Ordinario (Doc Stamp) License Inspector 1 2. Proceed to the 2. Prepares None - Office of the Mun. Office of the Municipal documents. Agriculturist Agriculturist.

TOTAL 3 minutes

180

Office of the Municipal Treasurer

Internal Services

181

1. Payment of Travelling Expenses

Travelling expense reimbursement is a method for paying employees back when they spend their own money while working on official travel/business, training or seminar.

Office or Division: Office of the Municipal Treasurer Classification: G2G Type of Transaction: Simple Who may avail: Employees of the Municipality CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Travel Order Office of the Mayor 2. Certificate of Appearance Training/Seminar Facilitator 3. Disbursement Voucher (3 Original Copies) 4. Appendix A (2 Original Copies) 5. Certificate of Travel Completed (2 Original Copies) 6. Bus Tickets (Original Copy if any) AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1. Present completed 1. Check the None 2 minutes Mary Jane O. Turalba requirements. vouchers ready for Municipal Treasurer payment. 2. Receive 2. Pay amount due. 3 minutes Mary Jane O. Turalba reimbursement of 2.1 Record Municipal Treasurer travelling expenses. transaction to cashbook. TOTAL 5 minutes

Service Name is covered under R.A. #### (base sa processing time, please provide if applicable)

Note: Classification: Simple, Complex or Highly Technical Type of Transaction: G2C - Government to Citizens G2B - Government to Businesses G2G - Government to Government

182

Office of the Assessor

External Services

183

184

1. Annotation of Encumbrances The service provides annotation of encumbrances to the municipal copy of tax declaration such as mortgage, bail bond and other encumbrances duly supported by legal documents.

Office or Division: Assessor’s Office Classification: Simple Type of Transaction: G2C - Government to Citizens Who may avail: All real property owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Mortgage; Real Estate Mortgage Agreement/ Bank or Lending Institution Resibo ti Salda or Katulagan. (1 original) 2.Bailbond; Bailbond Agreement from the court. Municipal/Regional Trial Court (1 original) 3. Adverse Claim; Letter request or Affidavit of Land or Stake Owner/Notary Public Adverse Claim. (1 original) FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Register & secure 1. Register & None 1 Minute Melda R. Dela Cruz Request. give request Administrative Aide VI form to the Lourence O. Gleber property Revenue Collection Clerk I owner. 2. Fill-up & submit 2. Receive & None 30 Seconds Lourence O. Gleber request form together check the Revenue Collection Clerk I with the documentary completeness requirements. of the documents. 3. Go to the 3. Receive None 3 Minutes Municipal Treasurer’s Office Treasurer’s Office for payment & Staff the payment of Fees. issue Official Receipt (O.R.) 4. Present O.R. to the 4. Record None 30 Seconds Peter Philip Meneses Receiving & O.R. Assessment Clerk I Releasing Officer. 5. Receive Tax 5. Annotate None 1 Minute Melda R. Dela Cruz Declaration with encumbrance Administrative Aide VI Encumbrance in the tax Lourence O. Gleber annotated thereon. declaration Revenue Collection Clerk I TOTAL: None 6 Minutes

185

2. Cancellation of Encumbrances The service provides cancellation of encumbrances to the municipal copy of tax declaration such as mortgage, bail bond and other encumbrances duly supported by legal documents.

Office or Division: Assessor’s Office Classification: Simple Type of Transaction: G2C - Government to Citizens Who may avail: All real property owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Mortgage; Real Estate Mortgage Agreement/ Bank or Lending Institution Resibo ti Salda or Katulagan. (1 original) 2.Bailbond; Bailbond Agreement from the court. Municipal/Regional Trial Court (1 original) 3. Adverse Claim; Letter request or Affidavit of Land or Stake Owner/Notary Public Adverse Claim. (1 original) FEES AGENCY PROCESSIN CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS G TIME PAID 1. Register & secure 1. Register & None 1 Minute Melda R. Dela Cruz Request. give request Administrative Aide VI form to the Lourence O. Gleber property Revenue Collection Clerk I owner. 2. Fill-up & submit 2. Receive & None 30 Seconds Lourence O. Gleber request form together check the Revenue Collection Clerk I with the documentary completeness requirements. of the documents. 3. Go to the 3. Receive None 3 Minutes Municipal Treasurer’s Office Treasurer’s Office for payment & Staff the payment of Fees. issue Official Receipt (O.R.) 4. Present O.R. to the 4. Record None 30 Seconds Peter Philip Meneses Receiving & O.R. Assessment Clerk I Releasing Officer. 5. Receive Tax 5.Cancel None 1 Minute Melda R. Dela Cruz Declaration with encumbrance Administrative Aide VI Encumbrance in the tax Lourence O. Gleber annotated thereon. declaration Revenue Collection Clerk I TOTAL: None 6 Minutes

186

3. Issuance of certifications, certified true and xerox copies and other documents related to real properties The service provides different kinds of certifications and other real property documents as requested by property owners for different kinds of purposes.

Office or Division: Assessor’s Office Classification: Simple Type of Transaction: G2C - Government to Citizens Who may avail: All real property owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.ID(any valid IDs) (1 photocopy) Government Offices 2.Authorization Letter (1 original) Declared Owner/s 3.Special Power of Attorney (1 original) Notary Public FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1.Register & Secure 1. Register & None 1 Minute Melda R. Dela Cruz request form. give request Administrative Aide VI form to the Lourence O. Gleber property Revenue Collection Clerk I owner. 2.Fill-up & submit 2. Receive None 30 Seconds. Peter Philip Meneses request form. request form Assessment Clerk I & forward to the Records Clerk 3.Go to Treasurer’s 3. Receive None 3 Minutes. Municipal Treasurer’s Office Office. payment & Staff issue Official Receipt (O.R.) 4. Present O.R. to the 4. Record None 5 Minutes Peter Philip Meneses Receiving & O.R. & Assessment Clerk I Releasing Officer. Prepare requested document. 5. Receive requested 5. Release the None 1 Minutes Lourence O. Gleber documents. document. Revenue Collection Clerk I TOTAL: None 11 Minutes

187

4. Issuance of Tax Declaration for Declared New Building and Machineries The service provides the property owners appraisal and assessment of their real properties and have their own Tax Declaration as basis in computing their real property taxes.

Office or Division: Assessor’s Office Classification: Highly Technical Type of Transaction: G2C - Government to Citizens Who may avail: All real property owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Letter Request of the Owner (1 original) Declared Owner/s 2.Latest Tax Receipt (1 photocopy) Municipal Treasurer’s Office 3. Building Permit (1 photocopy) Office of the Engineer 4. Acquisition Receipt (for machinery) or sworn Land or Business Owner statement declaring the value of the property. (1 photocopy) FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Register & secure 1. Register & None 1 Minute Melda R. Dela Cruz Request. give request Administrative Aide VI form to the Lourence O. Gleber property Revenue Collection Clerk I owner. 2. Fill-up & submit 2. Receive & None 3 Minutes Lourence O. Gleber request form together check the Revenue Collection Clerk I with the documentary completeness requirements. of the documents. 3. Go to the 3. Receive None 1 Minute Municipal Treasurer’s Office Treasurer’s Office for payment & Staff the payment of Fees. issue Official Receipt (O.R.) 4.Present O.R. to the 4. Record None 30 Seconds Peter Philip Meneses Receiving & O.R. Assessment Clerk I Releasing Officer. 4.1. Prepare None 5 Minutes Melda R. Dela Cruz Field Administrative Aide VI Appraisal & Lourence O. Gleber Assessment Revenue Collection Clerk I Sheet (FAAS)

188

4.2. Assign None 2 Minutes Melda R. Dela Cruz Property Administrative Aide VI Index No (PIN) & Control in the Tax Map Control Roll (TMCR) 4.3. Prepare None 3 Minutes Melda R. Dela Cruz Tax Administrative Aide VI Declaration 4.4. Review & None 5 Minutes Leandro V. Olivar sign Municipal Assessor documents for recommendati ons to the Provincial Assessor

4.5.Submit None 1 Day (every Municipal Assessor or Staff documents to Tuesday) Provincial Assessor’s Office for the approval of the Provincial Assessor 4.6. Process None 10 to 15 Provincial Assessor’s Office the Working Days documents 4.7. Receive None 3 Minutes Lourence O. Gleber & Control the Revenue Collection Clerk I Documents 5. Follow-up & 5. Release the None 1 Minute Melda R. Dela Cruz receive Tax tax Administrative Aide VI declaration to the declaration Receiving & Releasing Officer TOTAL: None 10-15 working days 24 minutes and 30 seconds

189

5. Issuance of Tax Declaration for Declared New Land The service provides the property owners appraisal and assessment of their real properties and have their own Tax Declaration as basis in computing their real property taxes.

Office or Division: Assessor’s Office Classification: Highly Technical Type of Transaction: G2C - Government to Citizens Who may avail: All real property owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Letter Request of the Owner(1 original) Declared Owner/s 2.Latest Tax Receipt(1 photocopy) Municipal Treasurer’s Office 3.Affidavit of Ownership with conformity of Notary Public boundary owner (1 original) 4.Barangay Resolution (1 original) Barangay Hall 5. Sketch Plan with certification of alienable & Department of Environment and Natural disposable (1 original) Resources 6.B.L. Form V-37 (1 original) Sangguniang Bayan Office 7. Affidavit of waiver if survey claimant is not the Notary Public declarant (1 original) 8. Affidavit of Ownership with conformity of Notary Public boundary owner (1 original) FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Register & secure 1. Register & None 1 minute Melda R. Dela Cruz Request. give request Administrative Aide VI form to the Lourence O. Gleber property Revenue Collection Clerk I owner. 2. Fill-up & submit 2. Receive & None 3 minutes Lourence O. Gleber request form together check the Revenue Collection Clerk I with the documentary completeness requirements. of the documents. 3. Go to the 3.Receive None 1 minute Municipal Treasurer’s Office Treasurer’s Office for payment & Staff the payment of Fees. issue Official Receipt (O.R.) 4.Present O.R. to the 4. Record None 30 seconds Peter Philip Meneses Receiving & O.R. Assessment Clerk I Releasing Officer. 4.1. Prepare None 5 minutes Melda R. Dela Cruz

190

Field Administrative Aide VI Appraisal & Lourence O. Gleber Assessment Revenue Collection Clerk I Sheet (FAAS) 4.2. Assign None 2 minutes Melda R. Dela Cruz Property Administrative Aide VI Index No (PIN) & Control in the Tax Map Control Roll (TMCR) 4.3. Prepare None 3 minutes Melda R. Dela Cruz Tax Administrative Aide VI Declaration 4.4. Review & None 5 minutes Leandro V. Olivar sign Municipal Assessor documents for recommendati ons to the Provincial Assessor 4.5. Submit None 1 Day (every Municipal Assessor or Staff documents to Tuesday) Provincial Assessor’s Office for the approval of the Provincial Assessor 4.6. Process None 10 to 15 Provincial Assessor’s Office the working days documents 4.7. Receive None 3 minutes Lourence O. Gleber & Control the Revenue Collection Clerk I Documents 5. Follow-up & 5.Release the None 1 minute Melda R. Dela Cruz receive Tax tax Administrative Aide VI declaration to the declaration Receiving & Releasing Officer TOTAL: None 10 to15 Working Days,

191

24 Minutes and 30 Seconds

6. Issuance of Tax Declaration for Identification of Unknown Lots The service provides the property owners appraisal and assessment of their real properties and have their own Tax Declaration as basis in computing their real property taxes.

Office or Division: Assessor’s Office Classification: Highly Technical Type of Transaction: G2C - Government to Citizens Who may avail: All real property owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Letter Request of the Owner (1 original) Declared Owner/s 2.Latest Tax Receipt (1 photocopy) Municipal Treasurer’s Office 3. Affidavit of ownership with conformity of Notary Public boundary owners (1 original) 4. Affidavit of waiver if survey claimant is not the Notary Public declarant. (1 original) FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Register & secure 1. Register & None 1 Minute Melda R. Dela Cruz Request. give request Administrative Aide VI form to the Lourence O. Gleber property Revenue Collection Clerk I owner. 2. Fill-up & submit 2. Receive & None 3 Minutes Lourence O. Gleber request form together check the Revenue Collection Clerk I with the documentary completeness requirements. of the documents. 3. Go to the 3. Receive None 1 Minute Municipal Treasurer’s Office Treasurer’s Office for payment & Staff the payment of Fees. issue Official Receipt (O.R.) 4. Present O.R. to the 4. Record None 30 Seconds Peter Philip Meneses Receiving & O.R. Assessment Clerk I Releasing Officer. 4.1. Prepare None 5 Minutes Melda R. Dela Cruz Field Administrative Aide VI

192

Appraisal & Lourence O. Gleber Assessment Revenue Collection Clerk I Sheet (FAAS) 4.2. Assign None 2 Minutes Melda R. Dela Cruz Property Administrative Aide VI Index No (PIN) & Control in the Tax Map Control Roll (TMCR) 4.3. Prepare None 3 Minutes Melda R. Dela Cruz Tax Administrative Aide VI Declaration 4.4. Review & None 5 Minutes Leandro V. Olivar sign Municipal Assessor documents for recommendati ons to the Provincial Assessor

193

24 Minutes and 30 Seconds

7. Issuance of Tax Declaration for Transfer of Ownership The service provides the property owners appraisal and assessment of their real properties and have their own Tax Declaration as basis in computing their real property taxes.

Office or Division: Assessor’s Office Classification: Highly Technical Type of Transaction: G2C - Government to Citizens Who may avail: All real property owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Letter Request of the Owner (1 original) Declared Owner/s 2.Latest Tax Receipt (1 photocopy) Municipal Treasurer’s Office 3.Deed of Conveyance or Voluntary land Notary Public transfer for titles Property (1 photocopy) 4.Trasfer Fee Receipt (1 photocopy) Provincial Assessor 5. Certificate authorizing registration from BIR Bureau of Internal Revenue (1 photocopy) FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Register & secure 1. Register & None 1 Minute Melda R. Dela Cruz Request. give request Administrative Aide VI form to the Lourence O. Gleber property Revenue Collection Clerk I owner. 2. Fill-up & submit 2. Receive & None 3 Minutes Lourence O. Gleber request form together check the Revenue Collection Clerk I with the documentary completeness requirements. of the documents. 3. Go to the 3. Receive None 1 Minute Municipal Treasurer’s Office Treasurer’s Office for payment & Staff the payment of Fees. issue Official Receipt (O.R.) 4.Present O.R. to the 4. Record None 30 Seconds Peter Philip Meneses Receiving & O.R. Assessment Clerk I Releasing Officer.

194

4.1. Prepare None 5 Minutes Melda R. Dela Cruz Field Administrative Aide VI Appraisal & Lourence O. Gleber Assessment Revenue Collection Clerk I Sheet (FAAS) 4.2. Assign None 2 Minutes Melda R. Dela Cruz Property Administrative Aide VI Index No (PIN) & Control in the Tax Map Control Roll (TMCR) 4.3. Prepare None 3 Minutes Melda R. Dela Cruz Tax Administrative Aide VI Declaration 4.4. Review & None 5 Minutes Leandro V. Olivar sign Municipal Assessor documents for recommendati ons to the Provincial Assessor 4.5.Submit None 1 Day (every Municipal Assessor or Staff documents to Tuesday) Provincial Assessor’s Office for the approval of the Provincial Assessor 4.6. Process None 10 to 15 Provincial Assessor’s Office the Working Days documents 4.7. Receive None 3 Minutes Lourence O. Gleber & Control the Revenue Collection Clerk I Documents 5. Follow-up & 5. Release the None 1 Minute Melda R. Dela Cruz receive Tax tax Administrative Aide VI declaration to the declaration Receiving & Releasing Officer TOTAL: None 10 to15

195

Working Days, 24 Minutes and 30 Seconds

8. Ocular Inspection, Identification of Unknown and Omitted Properties and Area Verification The service provides an ocular inspection report and investigation in identifying omitted and unknown properties and likewise settling boundary ownership disputes.

Office or Division: Assessor’s Office Classification: Simple Type of Transaction: G2C - Government to Citizens Who may avail: All Real Property Owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Request Letter (1 original) Land Owner or Stake Owner 2.Authorization Letter (1 original) Land Owner or Stake Owner 3.Affidavit of Ownership (1 original) Notary Public 4. Alienable and Disposable Certification Department of Environment and Natural (1 original) Resources 5. Survey Plan (1 original) Department of Environment and Natural Resources 6. Tax Receipt (1 photocopy) Municipal Treasurer’s Office FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1.Submit a Request 1.Schedule None 1 Day Leandro V. Olivar Letter ocular Municipal Assessor Inspection to Lourence O. Gleber be conducted Revenue Collection Clerk I Peter Philip Meneses Assessment Clerk I 2.Contact or Inform 2.Actual Site None 1 Day Leandro V. Olivar boundary owners Inspection Municipal Assessor regarding the ocular Lourence O. Gleber inspection to be Revenue Collection Clerk I conducted Peter Philip Meneses Assessment Clerk I TOTAL: None 2 Days

196

OFFICE OF THE MUNICIPAL ENGINEER

External Services

1. Issuance of Building Inspection Clearance for Business Permit (Renewal)

197

Business enterprise are required to secure building inspection approval from the Municipal Engineer’s Office before the start of commercial operations and during the annual renewal of business permits. This is part of the process of securing a Business License/ Mayor’s Permit.

Office or Division: Office of the Municipal Engineer Classification: Simple Type of Transaction: Government to Businesses Who may avail: All business owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Duly accomplished business permit Office of the Municipal Treasury application form. 2. Detailed information about the Office of the Municipal Administrator business 3. Sketch of location Office of the Municipal Engineer FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID Sign in Client Log Conduct None 3 Minutes Avgene V. Ganialongo Book and brief brief Administrative Aide I interview interview Submit documents Assess None 3 Minutes Avgene V. Ganialongo for the assessment submitted Administrative Aide I of the required documents Annual Inspection Engr. Renato V. Opeña Fee Municipal Engineer Prepares None 2 Minutes Avgene V. Ganialongo inspection Administrative Aide I Clearance Signs the None 30 Seconds Engr. Renato V. Opeña inspection Municipal Engineer clearance Wait for the Releases None 1 Minute Avgene V. Ganialongo processing and inspection Administrative Aide I release of inspection clearance clearance TOTAL: 9 Minutes and 30 Seconds

198

OFFICE OF THE MUNICIPAL ENGINEER

Internal Services

1. Issuance of Building Inspection Clearance for Business Permit (New)

199

Business enterprises are required to secure building permit inspection approval from the Municipal Engineer’s Office before the start of commercial operations and during the annual renewal of business permits. This is part of the process of securing a Business License/Mayor’s Permit.

Office or Division: Office of the Municipal Engineer Classification: Complex Type of Transaction: Government to Businesses Who may avail: All entrepreneurs CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Duly Accomplished Business Permit Office of the Municipal Treasury Application Form 2. Contract of Lease/Consent- if applicant Lot/Building Owner is a lessee 3. Detailed information about the business Office of the Municipal Administrator 4. Sketch of Location Office of the Municipal Engineer FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID Sign in Client Log Conduct None 1 Minute Avgene V. Ganialango- Book and brief brief Administrative Aide I interview interview Submit requirements Verifies None 3 Minutes Avgene V. Ganialango- for verification and get submitted Administrative Aide I schedule of building requirements inspection Wait for the Municipal Site None 2 Hours and 30 Avgene V. Ganialango Engineer and his staff inspection by Minutes Administrative Aide I to inspect the personnel/st business site aff of the Engr. Renato V. Opeña Municipal Municipal Engineer Engineering office. Prepares None 2 Minutes Avgene V. Ganialango inspection Administrative Aide I clearance Signs the None 30 Seconds Engr. Renato V. Opeña inspection Municipal Engineer clearance Return to the Mun. Releases the None 1 Minute Avgene V. Ganialango- Engineering Office to inspection Administrative Aide I get Permit Application clearance

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Form duly signed by assigned Mun. Engineering Office Personnel TOTAL: 2 Hours, 37 Minutes and 30 Seconds

2. Issuance of Building Permit

A Building Permit is required prior to construction, alteration, major repair, or renovation or conversion of any building/structure owned by government or private entities. The permit becomes null and void if work does not commence within 1 year from the date of such permit, or if the building or work is suspended o abandoned at any time after it has been commenced for a period of 120 days.

Office or Division: Office of the Municipal Engineer Classification: Complex Type of Transaction: Government to Citizens Who may avail: All those who undergo construction, renovation, repair, alteration or conversion of any building or structure. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Tax Declaration of Land Office of the Municipal Assessor 2. Community Tax Certificate Office of the Municipal Treasurer 3. 5 sets of plan, specifications and Architect or Civil Engineer estimated cost 4. Boring Test and Plate Load Test (3 or Office of the Municipal Engineer more storey buildings) 5. Seismic Analysis if building is more than 7.5 meters in height 6. VCC Certificate of Approval (for Core & Office of the Municipal Planning and Development Buffer Zone) Coordinator 7. Approved Locational Clearance Office of the Municipal Planning and Development Coordinator 8. Duly Accomplished Building Permit Office of the Municipal Engineer Forms AGENCY FEES PROCESSING CLIENT STEPS PERSON RESPONSIBLE ACTIONS TO BE TIME

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PAID Sign in Client Log Conduct brief None 1 Minute Edgar Billones Book and brief interview Draftsman I interview Avgene V. Ganialango Admin Aide I

Engr. Renato V. Opeña Municipal Engineer Submit Assess None 15 Minutes Edgar Billones requirements submitted Draftsman I documents Avgene V. Ganialango Admin Aide I

Engr. Renato V. Opeña Municipal Engineer Return after 1 day None 1 Day Edgar Billones to get Order of Draftsman I Payment Avgene V. Ganialango Admin Aide I Pay Building Order of See 40 Minutes MTO Staff Permit Fee at the Payment Fess table Treasury Office shall be below while your subject to the for documents are rate of schedul being processed computation e of stated in the fees Revenue Code Return to Mun. Releases None 2 Minutes Edgar Billones Engineering Office approved Draftsman I and Get Approved building permit Building Permit Avgene V. Ganialango Admin Aide I

Engr. Renato V. Opeña Municipal Engineer TOTAL: 1 Day and 57 Minutes

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Fees: Regardless of the type of construction, the cost of construction of any building/structure for the purpose of assessing the corresponding permit fees shall be based on the following table:

Table 1. On Fixed Cost of Construction per Sq. Meter Location GROUP

All Cities and A,B,C,D,E,G,H,I F J Municipalities P 10,000 P 8,000 P 6,000

A. Constructruction/ addition /renovation/ alteration of buildings/ structures under Group/s and Sub-Division shall be assessed as follows: a. Division A Area in Sq. Meters Fee per Sq. Meter i. Original complete construction up to 20.00 sq. meters ……… P 2.00 ii. Additional/renovation/alteration up to 20.00 sq. meters regardless of floor area of original construction ……… P 2.40 iii. Above 20.00 sq. meters to 50.00 sq. meters ……… P 3.40 iv. Above 50.00 sq. meters to 100.00 sq. meters ……… P 4.80 v. Above 100.00 sq. m to 150 sq. meters ……… P 6.00 vi. Above 150.00 sq. meters ……... P 7.20

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3. Issuance of Fencing Permit

A Fencing Permit is required prior to construction, alteration, major repair, or renovation or conversion of any perimeter fence owned by government or private entities. The permit becomes null and void if work does not commence within 1 year from the date of such permit, or if the work is suspended or abandoned at any time after it has been commenced for a period of 120 days.

Office or Division: Office of the Municipal Engineer Classification: Complex Type of Transaction: Government to Citizens Who may avail: All those who undergo construction, renovation, repair, alteration or conversion of any building or structure. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Tax Declaration of Land Office of the Municipal Assessor 2. Community Tax Certificate Office of the Municipal Treasurer 3. 4 sets of plan, specifications and Architect or Civil Engineer estimated cost 4. VCC Certificate of Approval (for Core Office of the Municipal Planning and Development & Buffer Zone) Coordinator 5. Approved Locational Clearance Office of the Municipal Planning and Development Coordinator 6. Duly Accomplished Building Permit Office of the Municipal Engineer Forms

FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID Sign in Client Log Conduct None 1 Minute Edgar Billones Book and brief brief Draftsman I interview interview Avgene V. Ganialango Admin Aide I

Engr. Renato V. Opeña- Municipal Engineer Submit requirements Assess None 15 Minutes Edgar Billones submitted Draftsman I documents Avgene V. Ganialango Admin Aide I

Engr. Renato V. Opeña Municipal Engineer

204

Return after 1 day to None 1 Day Edgar Billones get Order of Payment Draftsman I Avgene V. Ganialango Admin Aide I Engr. Renato V. Opeña Municipal Engineer Pay Fencing Permit Order of See 40 Minutes MTO Staff Fee at the Treasury Payment table Office while your Fess shall below documents are being be subject for processed to the rate schedu of le of computatio fees n stated in the Revenue Code Return to Mun. Releases None 2 Minutes Edgar Billones Engineering Office approved Draftsman I and Get Approved building Fencing Permit permit Avgene V. Ganialango Admin Aide I

Engr. Renato V. Opeña Municipal Engineer TOTAL: 1 Day and 57 Minutes Fees: Made of masonry, metal, concrete up to 1.80 meters in height, per linear m or fraction there of… P 3.00 In excess of 1.80 m in height, per linear m or fraction there of………………………………………. P 4.00 Made of indigenous materials, barbed, chicken or hog wires, per linear m………………………… P 2.40

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4. Issuance of Occupancy Permit

An Occupancy Permit is required before any building or structure is used or occupied. It is usually secured after the completion of a structure. It is also required if there is any change in the existing use or occupancy classification of a building, structure or any portion thereof.

Office or Division: Office of the Municipal Engineer Classification: Complex Type of Government to Citizens Transaction: Who may avail: All those who undergo construction, renovation, repair, alteration or conversion of any building or structure. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Certificate of Completion Office of the Municipal Engineer 2. Construction Logbook Applicant 3. As-Built Plans Architect or Civil Engineer AGENCY FEES TO PROCESSIN CLIENT STEPS PERSON RESPONSIBLE ACTIONS BE PAID G TIME Sign in Client Log Conduct brief None 1 Minute Edgar Billones- Draftsman Book and brief interview I interview Avgene V. Ganialango- Admin Aide I Submit Assess submitted None 3 Minutes Edgar Billones- Draftsman requirements documents I Avgene V. Ganialango- Admin Aide I Get Schedule of See table 1 Hour Edgar Billones- Draftsman Building Inspection below for on-site I and Order of schedule inspection Engr. Renato V. Opeña- Payment of fees Municipal Engineer Pay the required Receives payment 18 Minutes MTO Staff fees at the Treasury and issue OR Office while your documents are being processed prior to the issuance of Occupancy Permit Return to Mun. Releases None 2 Minutes Edgar Billones- Draftsman Engineering Office approved I and Get Approved Occupancy permit Engr. Renato V. Opeña- Occupancy Permit Municipal Engineer TOTAL 1 hour and 24

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Minutes

Certificates of Use of Occupancy for fixed costing A. Division A-1 and A-2 Buildings: Costing up to P150,000.00 P 100.00 Costing more than P150,000.00 up to P400,000.00 P 200.00 Costing more than P400,000.00 up to P850,000.00 P 400.00 Costing more than P850,000.00 up to P1,200,000.00 P 800.00 Every million or portion thereof in excess of P1,200,000.00 P 800.00

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OFFICE OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT

External Services

1. Conduct of Pre-Marriage Orientation (PMO)

208

Pre-marriage orientation is conducted to be rendered to would-be couples who applied for a marriage license. The PMO is an activity or intervention that provides information and awareness on family relationships after marriage. Conduct of Pre-marriage Orientation and issuance of PMO certificate is covered under R.A. 10354. Office or Division: Office of the Municipal Social Welfare & Development (MSWD) Classification: Simple Type of Transaction: G2C – Government to Citizens Who may avail: All would-be couples applying for marriage license CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Duly accomplished Pre-marriage Orientation Office of the Mun. Civil Registrar & Counselling (PMOC) forms FEES PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS TO BE TIME RESPONSIBLE PAID 1. Requests for 1. Gives application None 1 Minute Ma. Cecilia O. schedule of PMO form and provide Dictaan – PPW I seminar instructions 2.Accomplishes the 2. Guides or assists None 15 Minutes Ma. Cecilia O. Marriage Expectation the would-be couples Dictaan – PPW I Inventory Form inn answering/ (MEIF) accomplishing the MEIF 3. Return on the 3.1 Counsellors None 4 hours Ma. Cecilia O. scheduled PMO and conducts the Dictaan – PPW I must listen attentively discussion and session and participate during on the following topics: Marliou B. the discussions. a. Marriage and Miniano – MSWDO Relationships

b. Responsible Mercedes O. parenthood Natura – Midwife c. Family Planning III d. Pregnancy and child Care Cecilia M. Castillo e. Other matters - SWA related to family 3.2 signs the Pre- None 1 Minute Ma. Cecilia O. Marriage Certificate Dictaan – PPW I Marilou B. Miniano – MSWDO

Mercedes O. Natura – Midwife

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III

Cecilia M. Castillo - SWA 3.3 Attached the duly None 1 Minute Ma. Cecilia O. signed PMO Certificate Dictaan – PPW I to the application for marriage license TOTAL 4 hours & 18 minutes

2. Enrolment of Indigent Families to Philhealth This is the provision of philhealth membership to indigent or low-income families in the municipality Office or Division: Office of the Municipal Social Welfare & Development (MSWD) Classification: Complex Type of Transaction: G2C – Government to Citizen Who may avail: All identified or registered indigents or low-income families CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Certificate of indigency and residency (1 Barangay Hall original & 1 photocopy) 2. Birth Certificate (1 original & 1 Mun. Civil Registrar or PSA photocopy) 3. Marriage Certificate, if married (1 Mun. Civil Registrar or PSA original & 1 photocopy) 4. Birth Certificate of qualified dependents Mun. Civil Registrar or PSA (1 original & 1 photocopy) 5. Valid Identification Card (1 original & 1 photocopy) FEES PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS TO BE TIME RESPONSIBLE PAID 1.Signs in the client’s 1. Assists client/visitor None 1 Minute Marilou B. logbook and conduct brief Miniano – interview MSWDO Cecilia M. Castillo - SWA 2.Fills-up Philhealth 2.1 Review and None 3 Minutes Marilou B. Member Registration verifies filled-up Miniano – Form (PMRF) application form with MSWDO attached requirements Cecilia M. Castillo

210

- SWA 2.2 Orients applicant None 1 Minute Marilou B. or client re: enrolment Miniano – to philhealth and MSWDO instructs him/her to be notified once Cecilia M. Castillo - SWA application is approved 2.3 Prepares Letter of None 3 Minutes Marilou B. Commitment and Miniano – Endorsement letter to MSWDO Philhealth office 2.4 Forwards Letter of None 30 Seconds Fernand Paolo P. Commitment and Uy – AdMinute Endorsement Letter to Aide IV the municipal mayor for her signature 2.5 The municipal None 30 Seconds Atty. Aleli U. mayor signs the Concepcion – endorsement letter Municipal Mayor 2.6 Submits Letter of None Half day Marilou B. Commitment and Miniano – Endorsement Letter to MSWDO the Philhealth Regional Office I 2.7 Pick-up MDR at None Half day Marilou B. Philhealth Office once Miniano – notified MSWDO 3. Gets Members 3.Issues MDR and None 2 Minutes Marilou B. Data Record conducts brief Miniano – (MDR) once orientation on the MSWDO notified benefits of being philhealth member Ceciia M. Castillo - SWA TOTAL 10 minutes

3. Issuance of Identification Card to Persons with Disability (PWD)

211

This is the issuance of identification cards to identified persons with disability for availment of benefits as per RA 9442. Office or Division: Office of the Municipal Social Welfare & Development (MSWD) Classification: Simple Type of Transaction: G2C – Government to Citizens Who may avail: All identified persons with disabilities CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Certificate of residency (1 original & 1 Barangay Hall photocopy) 2. Birth Certificate (1 original & 1 Mun. Civil Registrar or PSA photocopy) 3. Medical certificate or medical abstract (1 Attending physician photocopy) 4. 2 pcs. Picture (1x1) FEES PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS TO BE TIME RESPONSIBLE PAID 1.Signs in the client’s 1. Assists client/visitor None 1 Minute Marilou B. logbook and conduct brief Miniano – MSWDO interview Cecilia M. Castillo - SWA 2.Fills-up application 2.1 Review and None 2 Minutes Marilou B. form (may be verifies submitted Miniano – accomplished by a documents MSWDO representative) and Cecilia M. Castillo submits with attached - SWA requirements 2.2 Prepares None 2 Minutes Marilou B. identification card Miniano – MSWDO

Cecilia M. Castillo - SWA 2.3 Forwards None 30 Seconds Fernand Paolo P. identification card to Uy – AdMinute the office of the mayor Aide IV 2.4 Signs the None 30 Seconds Atty. Aleli U. identification card Concepcion – Municipal Mayor 3. Gets or claims the 3.Issues the None 2 Minutes Marilou B. identification card identification card and Miniano – MSWDO orients client on the benefits of the PWD ID Ceciia M. Castillo

212

card - SWA TOTAL 8 minutes

4. Issuance of Purchase Slip/Booklet This is a requirement in availing discounts entitled to persons who are Senior Citizens and PWDs. Office or Division: Office of the Municipal Social Welfare & Development (MSWD) Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: All identified persons with disabilities and senior citizens CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. OSCA or PWD ID Office of the MSWD 2. 2 pcs. Picture (1x1) FEES PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS TO BE TIME RESPONSIBLE PAID 1.Signs in the client’s 1. Assists client/visitor None 1 Minute Marilou B. logbook and conduct brief Miniano – MSWDO interview Cecilia M. Castillo - SWA 2.Present valid Senior 2.1 Review and None 2 Minutes Marilou B. Citizen or PWD ID verifies submitted Miniano – and submits latest documents MSWDO

1x1 photo Cecilia M. Castillo - SWA 2.2 Prepares the None 2 Minutes Marilou B. Purchase Order Miniano – Booklet, encodes or MSWDO

fills up needed information and paste Cecilia M. Castillo the photo - SWA 3. Signs the purchase 3.1 Assists client None 1 Minute Marilou B. booklet (but if a Miniano – representative is MSWDO securing the booklet, he will take it home Cecilia M. Castillo then returns it back - SWA once signed by the

213

concern) 3.2 Forwards ID to the None 2 Minutes Marilou B. OSCA Head (for senior Miniano – citizens only) for his MSWDO signature Cecilia M. Castillo - SWA 4. Receives or claims 4.1 Conducts brief None 3 Minutes Marilou B. the Purchase orientation to the Miniano – MSWDO Order Booklet/Slip elderly or PWD or their duly authorized Cecilia M. Castillo representatives on the - SWA importance of the purchase order booklet/slip 4.2 Issues the duly None 1 Minute Marilou B. signed purchased Miniano – MSWDO

Cecilia M. Castillo - SWA TOTAL 12 minutes

5. Issuance of Senior Citizen Identification Card

214

This service is about the implementation of RA 7432 – An Act to maximize the contribution of Senior Citizen to nation-building and grant benefits, special privileges and other purposes and also in RA 9257 or the Expanded Senior Citizen Act of 2003. Office or Division: Office of the Municipal Social Welfare & Development (MSWD) Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: All identified 60 years old and above individuals in the country CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Certificate of Residency (1 photocopy) Barangay Hall 2. Birth Certificate - for validation of age (1 Mun. Civil Registrar or PSA) photocopy) 3. 1 pc. Picture (1x1) FEES PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS TO BE TIME RESPONSIBLE PAID 1.Signs in the client’s 1. Assists client/visitor None 1 Minute Marilou B. logbook and conduct brief Miniano – MSWDO interview Cecilia M. Castillo - SWA 2.Requests, fills up 2.1 Review and None 2 Minutes Marilou B. and submits verifies submitted Miniano – application form documents MSWDO

Cecilia M. Castillo - SWA 2.2 Prepares the None 2 Minutes Marilou B. Purchase Order Miniano – Booklet, encodes or MSWDO

215

signature Cecilia M. Castillo - SWA 5. Receives or claims 4.1 Conducts brief None 3 Minutes Marilou B. the Purchase orientation to the Miniano – MSWDO Order Booklet/Slip elderly or PWD or their duly authorized Cecilia M. Castillo representatives on the - SWA importance of the purchase order booklet/slip 4.2 Issues the duly None 1 Minute Marilou B. signed purchased Miniano – MSWDO

Cecilia M. Castillo - SWA TOTAL 12 minutes

6. Issuance of Solo Parent’s Identification Card The Solo Parents’ Identification Cards are issued to identified beneficiaries to avail of benefits embodied in the Solo Parent Welfare Act or RA 8972. Office or Division: Office of the Municipal Social Welfare & Development (MSWD) Classification: Type of Transaction: G2C – Government to Citizen Who may avail: All identified 60 years old and above individuals in the country CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Certificate of Residency (1 photocopy) Barangay Hall 2. Birth Certificate - for validation of age (1 Mun. Civil Registrar or PSA) photocopy) 3. Any document that could prove that applicant if solo parent: (1 photocopy of each document)  Death Certificate of Spouse  Declaration of nullity of marriage  Medical Certificate (if incapacitated)  Birth Certificate of Children  Certificate of Marriage 4. Income Tax Return that applicant Employer belongs to the poverty threshold group (1 photocopy) 5. 1 pc. Picture (1x1)

216

FEES PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS TO BE TIME RESPONSIBLE PAID 1.Signs in the client’s 1. Assists client/visitor None 1 Minute Marilou B. logbook and conduct brief Miniano – MSWDO interview Cecilia M. Castillo - SWA 2.Requests, fills up 2.1 Interview applicant None 2 Minutes Marilou B. and submits and assess submitted Miniano – application form requirements MSWDO

Cecilia M. Castillo - SWA 2.2 Explains to client None 2 Minutes Marilou B. the guidelines in Miniano – availing a solo parent MSWDO

ID Cecilia M. Castillo - SWA 2.3 Validates client’s None 1 month background (family, work) 3. (On or before the 3.1 Instructs to client None 2 Minutes Marilou B. one month period how to avail of the Miniano – needed for benefits of the solo MSWDO assessment): parents identification Comes back to get card Cecilia M. Castillo the identification card - SWA 3.2 Issues the duly None 30 Seconds Marilou B. signed identification Miniano – card MSWDO

Cecilia M. Castillo - SWA TOTAL 1 month, 7 minutes and 30 seconds

7. Provision of Assistance to Individuals in Crisis Situation (Burial Assistance)

217

Provision of timely and appropriate aid to individuals/families in extreme difficulty brought about by stressful situation.

Office or Division: Office of the Municipal Social Welfare & Development (MSWD) Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: All constituents of the municipality who are in need of assistance CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Certificate of Indigency & Residency (1 Barangay Hall photocopy) 2. Death certificate (1 photocopy) Mun. Civil Registrar 3. Funeral Contract (1 photocopy) Funeral Parlor 4. 2 valid Identification Card FEES PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS TO BE TIME RESPONSIBLE PAID 1.Signs in the client’s 1. Assists client/visitor None 1 Minute Marilou B. Miniano logbook and conduct brief – MSWDO

interview Cecilia M. Castillo - SWA 2.Requests for social 2.1 Asks for supporting None 1 Minute Marilou B. Miniano case study report or requirements – MSWDO general intake sheet Cecilia M. Castillo - SWA 2.2 Conducts interview None 30 Minutes Marilou B. Miniano regarding situation – MSWDO

being brought out Cecilia M. Castillo - SWA 2.3 Prepares social None 30 Minutes Marilou B. Miniano case study report or – MSWDO

general intake sheet Cecilia M. Castillo - SWA 3. Submits 3.1 Verifies None 2 Minutes documents at the documents, interview office of the municipal client and refer to the administrator municipal mayor 3.2 directs the None 1 Minute MSWDO to prepare voucher upon the approval of the Municipal Mayor

218

3.3 Facilitate Processing of documents: 3.3.1 Prepares None 2 Minutes Marilou B. Miniano voucher – MSWDO 3.3.2 Forwards None 1 Minute Marilou B. Miniano voucher to the office of – MSWDO the MBO for the Cecilia M. Castillo - Obligation Request SWA 3.3.3 The Budget None 5 Minutes Christina O. Office prepares Manuel – computer Obligation Request Operator I (OR) charge against appropriate account/records in the logbook 3.3.4 The MBO affixes None 10 Seconds Cornelio o. Octavo, his signature on the Sr. - MBO voucher 3.3.5 Forwards None 3 Minutes Mary Ann Pilar B. voucher to the Office Rodriguez – of the Accountant for AdMinute Aide V the preparation o JEV 3.3.6 The Municipal None 10 Seconds Cherryl Aisle L. Accountant affixes her Gironella – Mun. signature on the Accountant voucher 3.3.7 Forwards None 1 Minute Mary Jane O. voucher to the Office Turalba – Mun. of the Mun. Treasurer Treasurer for her signature 3.4 Returns voucher at None 1 Minute Rhea C. Cruz – the Office of the Admin Aide I Administrator for verification of Mylene O. documents Yamongan – Admin Aide VI 3.5 Forwards voucher None 1 Minute Fernand Paolo P. to the Office of the Uy – AdMinute Mayor for her Aide IV signature 3.6 Returns voucher to None 30 Seconds Marilou B. Miniano the Office of the Mun. – MSWDO

Treasurer Cecilia M. Castillo -

219

SWA Receives financial Verifies documents None 1 Minute Mary Jane O. assistance and releases financial Turalba – Mun. assistance Treasurer TOTAL 1 hour, 21 minutes and 50 seconds

8. Provision of Assistance to Individuals in Crisis Situation (Emergency Shelter Assistance) Provision of timely and appropriate aid to individuals/families in extreme difficulty brought about by stressful situation. Office or Division: Office of the Municipal Social Welfare & Development (MSWD) Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: All constituents of the municipality who are in need of assistance CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Certificate of Indigency & Residency (1 Barangay Hall photocopy) 2. Certification of damaged houses Barangay Hall 3. Blotter Report PNP Station 4. Picture of damaged houses Barangay Hall 5. 2 valid Identification Card FEES PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS TO BE TIME RESPONSIBLE PAID 1.Signs in the client’s 1. Assists client/visitor None 1 Minute Marilou B. logbook and conduct brief Miniano – MSWDO interview Cecilia M. Castillo - SWA 2.Requests for social 2.1 Asks for supporting None 1 Minute Marilou B. case study report or requirements Miniano – general intake sheet MSWDO

Cecilia M. Castillo

220

- SWA 2.2 Conducts interview None 30 Minutes Marilou B. regarding situation Miniano – being brought out MSWDO

Cecilia M. Castillo - SWA 2.3 Prepares social None 30 Minutes Marilou B. case study report or Miniano – general intake sheet MSWDO

Cecilia M. Castillo - SWA 3. Submits 3.1 Verifies None 2 Minutes documents at the documents, interview office of the municipal client and refer to the administrator municipal mayor 3.2 directs the None 1 Minute MSWDO to prepare voucher upon the approval of the Municipal Mayor 3.3 Facilitate Processing of documents: 3.3.1 Prepares None 2 Minutes Marilou B. voucher Miniano – MSWDO 3.3.2 Forwards None 1 Minute Marilou B. voucher to the office of Miniano – the MBO for the MSWDO

221

of the Accountant for AdMinute Aide V the preparation o JEV 3.3.6 The Municipal None 10 Seconds Cherryl Aisle L. Accountant affixes her Gironella – Mun. signature on the Accountant voucher 3.3.7 Forwards None 1 Minute Mary Jane O. voucher to the Office Turalba – Mun. of the Mun. Treasurer Treasurer for her signature 3.4 Returns voucher at None 1 Minute Rhea C. Cruz – the Office of the Admin Aide I Administrator for verification of Mylene O. documents Yamongan – Admin Aide VI 3.5 Forwards voucher None 1 Minute Fernand Paolo P. to the Office of the Uy – AdMinute Mayor for her Aide IV signature 3.6 Returns voucher to None 30 Seconds Marilou B. the Office of the Mun. Miniano – Treasurer MSWDO

Cecilia M. Castillo - SWA Receives financial Verifies documents None 1 Minute Mary Jane O. assistance and releases financial Turalba – Mun. assistance Treasurer TOTAL 1 hour, 21 minutes and 50 seconds

222

9. Provision of Assistance to Individuals in Crisis Situation (Medical Assistance) Provision of timely and appropriate aid to individuals/families in extreme difficulty brought about by stressful situation. Office or Division: Office of the Municipal Social Welfare & Development (MSWD) Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: All constituents of the municipality who are in need of assistance CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Certificate of Indigency & Residency (1 Barangay Hall photocopy) 2. Medical Abstract/medial certificate (1 Hospital or attending physician photocopy) 3. Hospital Bills Hospital 4. Prescription of medicines Attending physician 5. 2 valid Identification Card FEES PERSON PROCESSING CLIENT STEPS AGENCY ACTIONS TO BE RESPONSIBL TIME PAID E 1.Signs in the client’s 1. Assists client/visitor None 1 Minute Marilou B. logbook and conduct brief Miniano – MSWDO interview Cecilia M. Castillo - SWA 2.Requests for social 2.1 Asks for supporting None 1 Minute Marilou B. case study report or requirements Miniano – general intake sheet MSWDO

Cecilia M. Castillo - SWA 2.2 Conducts interview None 30 Minutes Marilou B. regarding situation Miniano – being brought out MSWDO

Cecilia M. Castillo - SWA 2.3 Prepares social None 30 Minutes Marilou B. case study report or Miniano – general intake sheet MSWDO

Cecilia M. Castillo - SWA 3. Submits 3.1 Verifies None 2 Minutes documents at the documents, interview

223

office of the municipal client and refer to the administrator municipal mayor 3.2 directs the None 2 Minute MSWDO to prepare voucher upon the approval of the Municipal Mayor 3.3 Facilitate Processing of documents: 3.3.1 Prepares None 2 Minutes Marilou B. voucher Miniano – MSWDO 3.3.2 Forwards None 1 Minute Marilou B. voucher to the office of Miniano – the MBO for the MSWDO

Obligation Request Cecilia M. Castillo - SWA 3.3.3 The Budget None 5 Minutes Christina O. Office prepares Manuel – Obligation Request computer (OR) charge against Operator I appropriate account/records in the logbook 3.3.4 The MBO affixes None 10 Seconds Cornelio o. his signature on the Octavo, Sr. - voucher MBO 3.3.5 Forwards None 3 Minutes Mary Ann Pilar voucher to the Office B. Rodriguez – of the Accountant for AdMinute Aide the preparation o JEV V 3.3.6 The Municipal None 10 Seconds Cherryl Aisle L. Accountant affixes her Gironella – signature on the Mun. voucher Accountant 3.3.7 Forwards None 1 Minute Mary Jane O. voucher to the Office Turalba – Mun. of the Mun. Treasurer Treasurer for her signature 3.4 Returns voucher at None 1 Minute Rhea C. Cruz – the Office of the Admin Aide I Administrator for verification of Mylene O.

224

documents Yamongan – Admin Aide VI 3.5 Forwards voucher None 1 Minute Fernand Paolo to the Office of the P. Uy – Mayor for her AdMinute Aide signature IV 3.6 Return voucher to None 30 Seconds Marilou B. the Office of the Mun. Miniano – Treasurer MSWDO

225

10. Provision of Counseling Session This is the provision of intervention to individuals who are experiencing ambivalent decisions when in difficult situations. Office or Division: Office of the Municipal Social Welfare & Development (MSWD) Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: All constituents of the municipality who are in distress or difficult circumstances CHECKLIST OF REQUIREMENTS WHERE TO SECURE None

FEES PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS TO BE TIME RESPONSIBLE PAID 1.Signs in the client’s 1. Assists client/visitor None 1 Minute Marilou B. logbook and conduct brief Miniano – MSWDO interview Cecilia M. Castillo - SWA 2. Requests for 2.1 Conducts interview None Marilou B. advice or guidance on and let client tell Miniano – his/her present his/her present MSWDO

situation problem Cecilia M. Castillo - SWA 2.2 Provides Marilou B. intervention to client’s Miniano – present problem MSWDO

Cecilia M. Castillo - SWA TOTAL

226

Office of the Municipal Agriculture

External Services

227

1. Issuance of Certification

The Municipal Government of Balaoan through the Office of the Municipal Agriculturist issues certification to clients as to farmers, fisherfolks, livestock and poultry raisers, homemaker, rural youth and the like as to what purpose it may serve.

Office or Division: Office the Municipal Agriculturist Classification: Simple Type of Transaction: G2C Who may avail: Farmers, Fisherfolks, Livestock and Poultry raisers, pet woners homemaker and rural youth CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.None FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1.Present proof of 1. Interviews None 5 Minutes Agricultural Technologist identification the client as assigned in the Brgy. to what purpose it may serve 1.2 None 5 Minutes Agricultural Technologist Prepares assigned in the Brgy. the certification Gerardo O. Opinaldo and for Municipal Agriculturist signature 2.Go to Treasurers 2.Receive P 80.00 3 Minutes MTO Staff Office and pay payment certification fee and issue Official Receipt (O.R.) 3.Receive requested 3. Release None 1 Minute Agricultural Technologist certification the assigned in the Brgy. certification TOTAL P 80.00 14 Minutes

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2. Issuance of Livestock and Poultry Inspection Certificate

The Office of the Municipal Agriculturist issues Livestock and Poultry Inspection Certificate to traders who bring out animals from the Municipality.

Office or Division: Office the Municipal Agriculturist Classification: Simple Type of Transaction: G2C Who may avail: Livestock and Poultry traders/raisers CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Barangay Certification Office of the Barangay Captain 2.Payment of the Livestock and Poultry Office of the Municipal Treasurer Inspection Certificate Fee FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1.Present the 1.Validate None 30 Minutes Norlito O. Oballes Barangay the Barangay Agricultural Technologist Certification and Certification Prepare the Animals and Inspect for Inspection the Animals 2.Pay the Livestock 2.1Receive 3 Minutes MTO Staff and Poultry payment and Inspection Certificate issue Official fee Receipt (O.R.) 2.2Check the None 20 Minutes Norlito O. Oballes O.R. and Agricultural Technologist prepare the Livestock and Poultry Certificate 3. Receive requested 3. Release None 1 Minute Norlito O. Oballes Certificate of the Agricultural Technologist Inspection Certificate of Inspection

TOTAL: 54 Minutes

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3. Provision of Artificial Insemination of Large Animals (Cow/Caracow) Services

The Office of the Municipal Agriculturist provides free AI to all clients. The owner of the livestock(s) will be responsible in providing gadgets to be used.

Office or Division: Office the Municipal Agriculturist Classification: Simple Type of Transaction: G2C Who may avail: Large Animal Raisers CHECKLIST OF REQUIREMENTS WHERE TO SECURE None FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1.1Request the AI 1.Confirm None 10 Minutes Michael L. Ordinario Technician to Perform the Schedule Agricultural Technologist the Artificial of Artificial Insemination Insemination 1.2 Confirm the Date of Artificial Insemination 2. Prepare the 2.Conducts None 1 Hour Michael L. Ordinario Animal(s) for Artificial the Artificial Agricultural Technologist Insemination and Insemination provide TOTAL: 1 Hour and 10 Minutes

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4. Provision of Castration of Livestock

The Office of the Municipal Agriculturist provides free castration services to all clients. The owner of the livestock (s) and pet(s) will be responsible in providing the medicines to be used.

Office or Division: Office the Municipal Agriculturist Classification: Simple Type of Transaction: G2C Who may avail: Livestock raisers CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.None FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1.Request for 1.Confirms None 10 minutes Norlito O. Oballes castration services the Agricultural Technologist and confirm the date schedule of of castration castration 2.Prepare the animals 2.Conducts None 10 to 45 Minutes Norlito O. Oballes for castration Castration / Head of Agricultural Technologist Services Livestock

TOTAL: 10 minutes and 10 to 45 minutes / Head of Livestock

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5. Provision of Consultation and Treatment of Livestock and Poultry Services

The Municipal Government of Balaoan through the Office of the Municipal Agriculturist provides consultation and treatment services for livestock and poultry raisers as well as pet animals in order to help control animal diseases.

Office or Division: Office the Municipal Agriculturist Classification: Simple Type of Transaction: G2C Who may avail: Livestock and Poultry traders/raisers CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.None FEES AGENCY PERSON CLIENT STEPS TO BE PROCESSING TIME ACTIONS RESPONSIBLE PAID 1.Report the 1.Interview None 30 Minutes Norlito O. Oballes problems of the the client Agricultural animal for treatment and Technologist schedule for treatment of the animal 2.Provide the 2.Conduct 45 Minutes Norlito O. Oballes medicine to be used treatment to Agricultural in treatment the animal Technologist prescribed by the Livestock Inspector

TOTAL: 1 Hour and 15 Minutes

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6. Provision of Crop Insurance and Livestock Insurance to PCIC

Office or Division: Office the Municipal Agriculturist Classification: Simple Type of Transaction: G2C Who may avail: RSBSA Farmers CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Government Issued ID Government Offices FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1.Secure application 1. Validate None 3 Minutes Agricultural Technologist form and confirm if the farmer if assigned in the Brgy. RSBSA registered RSBSA farmer registered and give Application form 2.Fill-up and submit 2. Receive None 5 Minutes Agricultural Technologist application form and Check assigned in the Brgy. the application form 2.1 Submit None 1 Hour PCIC Staff Application form to the PCIC *In case of Death of Livestock/Crop (Calamity Damage) 3. Fill-up form claim 3. Check None 5 Minutes Agricultural Technologist for indemnity/notice of the Claim assigned in the Brgy. loss for indemnity form 3.1 Validate None 1 Hour Agricultural Technologist the crop assigned in the Brgy. damage/de ath livestock 3.2 Submit None 1 Hour PCIC Staff the claim for

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indemnity /notice of loss form to PCIC *In case claim for indemnity/notice of loss is approved 4. Receive check 4.Award the None 10 Minutes/ PCIC Staff and Office of the check Farmer Municipal Agriculture Staff TOTAL: 3 Hours and 23 Minutes

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7. Provision of Deworming Services

The Municipal Agriculture Office provides the dewormer and the Agricultural Technologist will administer.

Office or Division: Office the Municipal Agriculturist Classification: Simple Type of Transaction: G2C Who may avail: Livestock raisers CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Survey of Livestock to be Office of the Barangay Council dewormed FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1.Request/Confirm 1.Confirms None 15 Minutes Norlito O. Oballes the date of the schedule Agricultural Technologist deworming of of deworming livestock of livestock 2.Prepare the animals 2. Conducts None 1 Day 5 Agricultural to be dewormed the Technologist deworming TOTAL: 1 Day and 15 Minutes

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8. Provision of Livestock Dispersal and Re-dispersal

The Municipal Government of Balaoan through the Office of the Municipal Agriculturist gives livestock for dispersal and re-dispersal to qualified raisers.

Office or Division: Office the Municipal Agriculturist Classification: Simple Type of Transaction: G2C Who may avail: Livestock raisers CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Recommendation/Approval Office of the Barangay Captain Office of the Municipal Agriculturist 2. Dispersal/Re-dispersal Contract Office of the Municipal Mayor FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1.Present the 1.Sign None 10 Minutes Office of the Mayor Recommendation the from the Barangay Recomm 10 minutes Office of the Baragangay

Captain/Office of the endation Office of the Municipal Municipal Agriculturist 10 minutes Agriculturist 2.Sign the 2.Prepare None 15 minutes Office of the Municipal dispersal/re dispersal the Agriculturist contract Contract& Sign the 10 minutes Office of the Mayor Contract 10 Minutes Office of the Barangay

3.Receive the Animal 3. Awards None 5 Minutes Gerardo O. Opinaldo the Municipal Agriculturist Animal Agricultural Technologist Assigned in the Barangay TOTAL: 1 Hour and 10 Minutes

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9. Provision of Livestock, Poultry Vaccination Services and Anti-Rabies Vaccination of Dogs

The Barangays through the barangay councils provides anti-rabies vaccines and the Agricultural Technologist in the Office of the Municipal Agriculturist will administer.

Office or Division: Office the Municipal Agriculturist Classification: Simple Type of Transaction: G2C Who may avail: Livestock and Poultry raisers and pet owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Survey of Livestock and Poultry to be Office of the Barangay Council Vaccinated / Survey of the Dogs to be Vaccinated with anti-rabies FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1.Request/Confirm 1.Confirms None 10 minutes Norlito O. Oballes the date of the Agricultural Technologist Vaccination schedule of vaccination 2.Prepare the animals 2. None 1 to 2 Working 7 Agricultural Technologist to be vaccinated Conducts Days the Vaccination TOTAL: 1 to 2 Working Days and 10 Minutes

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10. Provision of Technical/Extension Services

The Local Government Unit of the Municipality of Balaoan through the Office of the Municipal Agriculturist aims to improve the living conditions of our farmers, fisher folks, livestock and poultry raisers, homemakers and out–of school youths through increased in production of our different agricultural commodities. This can be attained through continuous provision of technical/extension services on the latest and appropriate farming technologies.

A. Farmer’s Class/ Training

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.None FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Organize a group 1. Prepares None 1 to 2 Days Agricultural Technologist of 15 and above module/ assigned in the Brgy. / M.A. training design 2. Confirm 2. Confirm None 5 to 10 minutes Agricultural Technologist attendance the schedule assigned in the Brgy. of farmers Class/ Training 3. Attend the farmers 3. Conducts 3 hours Agricultural Technologist class/training the farmers None assigned in the Brgy. / M.A. class/training TOTAL 2 Days, 3 Hours and 10 Minutes

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B. Farmer’s Meeting/Dialogues

Office or Division: Office the Municipal Agriculturist Classification: Simple Type of Transaction: G2C Who may avail: Farmers, Fisherfolks, Livestock and Poultry raisers, homemaker, out of school youths and seed growers CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.None FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Confirm the date of 1. Coordinates None 30 Minutes Agricultural Technologist meeting/dialogue with with the assigned in the Brgy. the Brgy.Captain Brgy.Captain about the meeting/dialog ue 2. Attend the Farmers 2. Conducts None 3 Hours Agricultural Technologist meeting/dialogue the meeting assigned in the Brgy.

TOTAL: 3 Hours and 30 Minutes

C. Farm and Home Visit

FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Listen to the 1. Visits None 30 Minutes/ Agricultural Technologist information and may the client Client assigned in the Brgy./ or M.A. ask question for either in clarification or for any their

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problem encountered homes or in the field in their farms to dissemina te latest farming technologi es and provides possible solution to their problems TOTAL: 30 Minutes

D. Attending to Office Callers

Office or Division: Office the Municipal Agriculturist Classification: Simple Type of Transaction: G2C Who may avail: Farmers, Fisherfolks, Livestock and Poultry raisers, homemaker, out of school youths and seed growers CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.None FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Present your 1. Listen None 15 Minutes/ Agricultural Technologist purpose/problems like and help Client assigned in the Brgy. / or M.A. incidence of pest and resolve the diseases, etc. problem or 1 Hour Field give Inspection recommen dation (s) and even conduct field inspection TOTAL: 1 Hour and Minutes

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E. Seed Certification

Office or Division: Office the Municipal Agriculturist Classification: Highly Technical Type of Transaction: G2C Who may avail: Seed Growers CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Accredited Seed Grower BPI-NQAS

FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Fill-up Application 1. Receives None 30 Minutes Teodoro O. Peralta form and file at the the Agricultural Technologist / QAS application Mun.Seed Inspector

1.1 Seed None 4 Hours BPI-NSQCS Inspector submits application to Provincial Seed Inspector 2. Request the 2. Confirms None 1 Day Teodoro O. Peralta Municipal Seed schedule Agricultural Technologist / Inspector for the initial and Mun.Seed Inspector field inspection conducts initial field inspection 3. Request the MSI 3. Confirms None 1 Day Teodoro O. Peralta for the final field schedule Agricultural Technologist / inspection and Mun.Seed Inspector conducts final field inspection 4. Request the MSI to 4.Gather None 2 Hours Teodoro O. Peralta gather Seed Sample Seed Agricultural Technologist / sample and Mun.Seed Inspector prepares report 4.1Submits 2 Weeks BPI-NSQCS seed sample and prepares

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laboratory results and tags 5. Receive results and 5. Delivers None 1 Hour Teodoro O. Peralta tags seed tags Agricultural Technologist / and discuss Mun.Seed Inspector result with the Client TOTAL: 16 Days, 7 Hours and 30 Minutes

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Office of the Municipal Health Officer and Birthing Clinic

External Services

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1. Addressing Sanitation- Related Complaints All public or private premises (households, Bussiness establishments and entities) should maintain and use premises in a manner not injurious to health.Otherwise, it could become a NUISANCE and should be addressed immediately by the Municipal Health Office.

Office or Division: Municipal Health Office and Birthing Clinic Classification: Complex Type of Transaction: G2C - Government to Citizens Who may avail: All residents of Balaoan CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter of complaint; if without letter, To be submitted by the complainant personal appearance of complainant at the health unit FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. File complaint at 1. Recieves None 30 Minutes Joseph L. Lopez the health unit. complaint Rural Sanitary Inspector and registers at RSI’s log Teddy M. Areola book; Rural Sanitary Inspector Intereviews complainant for more details of complaint 2. Waits for written 2. Conducts None 2 Days Joseph L. Lopez feedback from RSI. field Rural Sanitary Inspector investigation in the Teddy M. Areola company of Rural Sanitary Inspector concerned barangay officials to verify complaint. 2.1 Issues None As stated in the Joseph L. Lopez sanitary Sanitary Order Rural Sanitary Inspector order (maximum of Teddy M. Areola 3 Sanitary Rural Sanitary Inspector Orders and 3

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Reinspection if reinspection indicate non- compliance to issuances) 2.2 Notice of None In accordance Felicidad L. Ledda, MD, Hearing. with sanitary MPH order. Municipal Health Officer 2.3 None In accordance Felicidad L. Ledda, MD, Revocation with sanitary MPH of Permit is order. Municipal Health Officer recommende d by Municipal Health Officer to the Local Chief Excutive if deemed necessary. TOTAL None 3 Days

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2. Application for Operational Permit for new water refilling stations

Office or Division: Municipal Health Office and Birthing Clinic Classification: Highly Technical Type of Transaction: G2C - Government to Citizens Who may avail: All residents of Balaoan interested in putting up a Water Refiling Station. CHECKLIST OF WHERE TO SECURE REQUIREMENTS

AGENCY FEES TO PROCESSING CLIENT STEPS PERSON RESPONSIBLE ACTIONS BE PAID TIME 1. Secure operational 1.1 Fill up None permit form. operationa 8 Minutes Owner l permit form. 1.2 Ocular None Joseph L. Lopez inspection/ Rural Sanitary Inspector sanitary 20 Minutes survey of water Teddy M. Areola source. Rural Sanitary Inspector 1.3 Php Joseph L. Lopez Issuance 100.00 - Rural Sanitary Inspector of drinking Drinking 2 Minutes water site Water Site Teddy M. Areola clearance. Clearance Rural Sanitary Inspector – 2. Start construction 2.1 None of water refilling Conduct station. water sampling for Joseph L. Lopez bacteriolo Rural Sanitary Inspector gical and 15 Days physical Teddy M. Areola and Rural Sanitary Inspector chemical exam and bring sample to DOST. 2.2 Php 30 Minutes Joseph L. Lopez

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Issuance 100.00 - Rural Sanitary Inspector of Certificate certificate of water Teddy M. Areola of water Potability Rural Sanitary Inspector potability 3. Bring all None documents including sanitary engineer s 10 Working ’ DOH report to DOH for the Days issuance of the operational permit. 4. If operational None permit is approved, owner may apply for 1 Day LGU business permit, sanitary permit and health certificate. TOTAL P200.00 22 Days

*Application for Operational Permit for new water refilling stations is covered under PD 856 (Sanitation Code of the Philippines)

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3. Issuance of death certificate Death certificate is issued to those who die within the premises of Balaoan, La Union.

Office or Division: Municipal Health Office and Birthing Clinic Classification: Simple Type of Transaction: G2C - Government to Citizens Who may avail: All residents of Balaoan and those who die within the premises of Balaoan. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Previous medical records if any Hospital AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1. Proceed to Office 1. Prepares Death None Ma. Cecilia Dictaan of Local Registrar. certificate form. Population Program Worker I

15 Minutes Jeolita Ferreras Assistant Registration Officer 2. Brings prepared 2. MHO signs None Felicidad L. Ledda, death certificate form death certificate. MD, MPH 5 Minutes to RHU. Municipal Health Officer 3. Have the 3. Embalmer None embalmer sign death signs death 5 Minutes Embalmer certificate. certificate 4. Have the Cemetery 4. Place for None Jovencio Mendoza caretaker sign interment 5 Minutes Cemetery attached info paper. identified. Caretaker 5. Brings back death 5. Issues death None Ma. Cecilia Dictaan certificate form back certificate copy to Population Program to civil registrar. relatives. Worker I 5 Minutes Jeolita Ferreras Assistant Registration Officer TOTAL None 35 Minutes

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4. Issuance of Health Certificate and Sanitary Permit The Municipality of Balaoan requires all establishments operating within the jurisdiction of Balaoan to secure sanitary permits and health certificates from the Municipal Health Office before the Business Permit is issued.

Office or Division: Municipal Health Office and Birthing Clinic Classification: Simple Type of Transaction: G2C - Government to Citizens and G2B – Government to Business Who may avail: All vendors, food handlers and business establishments CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. For Health Certificates- Negative Result MHO of laboratory examinations (Stool exam, urinalysis) AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1. Submits 1. Receives and None 5 Minutes Joseph L. Lopez requirements. reviews Rural Sanitary (laboratory results requirements then Inspector and receipt) prepares documents Teddy M. Areola 1.2 Register client Rural Sanitary in the log book, Inspector including name and address of establishment and lab results. 1.3 Gives laboratory results to Municipal Health Officer.

2. Enters consultation 2. Receives and None 5 Minutes Felicidad L. Ledda, room. interprets MD, MPH laboratory results. Municipal Health Officer 2.1 Signs the None 3 Minutes Felicidad L. Ledda, health certificate. MD, MPH Municipal Health Officer 3. Receives 3. Releases Php Joseph L. Lopez documents. documents. 50.00 - Rural Sanitary 5 Minutes (Sanitary permit is Health Inspector issued after site Certificat

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inspection is done e Teddy M. Areola by sanitary Rural Sanitary inspector) Sanitary Inspector Permit - Php 250 TOTAL Php 18 Minutes 300.00

5. Issuance of Medical Certificates and Related Permits Medical Certificates, permit to disinter and rebury, permit to transfer cadavers, are issued by the Municipal Health Office after all sanitary requirements are complied with to ensure protection of the community’s health or welfare.

Office or Division: Municipal Health Office and Birthing Clinic Classification: Simple Type of Transaction: G2C - Government to Citizens Who may avail: Any resident of Balaoan CHECKLIST OF WHERE TO SECURE REQUIREMENTS 1. Medical Certificate MHO 2. Permit to Exhume and Transfer MHO of Cadaver 3. Open a Tomb / Permit to MHO Disinter AGENCY FEES TO PROCESSING CLIENT STEPS PERSON RESPONSIBLE ACTIONS BE PAID TIME  Medical Certificate (For previous consultation) 1.Get a number and 1. Pulls N/A register when your out 5 Minutes Midwife on duty number is called. Individual Treatment Record. 2. Pays Medical 2. Gets Php 50.00 Midwife on duty Certificate Fee official – local 5 Minutes receipt. Gives Php Individual 100.00 - Treatment abroad Record with medical certificate

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form to Municipal Health Officer. 3. Enter Consultation 3. None Room when your turn Reviews comes. medical Felicidad L. Ledda, MD, record. 5 Minutes MPH Prepare Municipal Health Officer and signs medical certificate. 4. Receives medical 4. Records None ceritificate. and releases 2 Minutes Nurse/Midwife on duty medical certificate. TOTAL: P 100.00 17 Minutes  Medical Certificate (For Employment, etc.) 1. Get a number and1. 1. Pulls None register when your out 5 Minutes Midwife on duty number is called. Individual Treatmen t Record then interview s and records and purpose of medical certificate . 2. Pays medical 2. Takes Local 5 Minutes Nurse/Midwife on duty certificate fee at and P 50.00 Laboratory. records local vital signs in the P 100.00 Individual abroad treatment record. 3.Enter Consultation 3. None 15 Minutes Felicidad L. Ledda, MD, MPH

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Room when your turn Examines Municipal Health Officer comes. the patient and prescribes appropriat e laboratory examinatio ns to patient. 4. Goes to laboratory 4. None 3 Minutes. Felicidad L. Ledda, MD, room for laboratory Interprets MPH examination. laboratory Municipal Health Officer results. Prepare and signs issues medical certificate. 5. Receives medical 5. Records None ceritificate. and releases 2 Minutes Nurse/Midwife on duty medical certificate. TOTAL P 100.00 30 Minutes  Permit to Transfer of Cadaver or Permit to Disinter and Rebury 1. Submit death 1. None certificate and official Receives receipt. and Joseph L. Lopez evaluate Rural Sanitary Inspector document 5 Minutes s. Teddy M. Areola Prescribes Rural Sanitary Inspector sanitary kit. 2. Buys – Sanitary kit. 2. None 5 Minutes Joseph L. Lopez Prepares Rural Sanitary Inspector document and refer Teddy M. Areola to Rural Sanitary Inspector Municipal Health Officer. 3. Enters 3. None 5 Minutes Felicidad L. Ledda, MD,

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Consultation Room. Reviews MPH document Municipal Health Officer s. Signs document. 4. Receives 4. Records P 100.00 2 Minutes Joseph L. Lopez document. and Transfer Rural Sanitary Inspector releases of document. Cadaver Teddy M. Areola Rural Sanitary Inspector P 200.00 Open a Tomb/ Permit to Disinter

TOTAL P 300.00 17 Minutes

6. Provision of Dental Consultation The service is rendered to any individual or person needing dental consultation, tooth extraction, oral prophylaxis. Oral examination for children and pregnant women are also provided.

Office or Division: Municipal Health Office and Birthing Clinic Classification: Simple Type of Transaction: G2C - Government to Citizens Who may avail: All residents of Balaoan (priority); patients from adjacent towns like Santol, Luna and Sudipen are likewise welcome. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Philhealth MDR for sponsored philhealth Philhealth Office members (NHTS and LGU) AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1. Register and 1.1 Interviews and None 3 Minutes Midwife on Duty secure records data. NDP on Duty Record at Admission. 1.2 Takes and None 2 Minutes RHMPP on Duty records vital signs in the individual treatment record. 2. Go to Dental Office 2. Examines and P 50.00 30 Minutes Dr. Jason Aguilen (2nd Floor) and wait renders per (depends on Dentist for number to be appropriate lidocaine number of

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called. service to (free for tooth to be patient. NHTS extracted) memeber s and depende nts) 3. Receives  Patient None 3 Minutes Nurse prescribed medicines Education if available or  Issues prescription. prescribed medicines if available or issues prescription of dentist. TOTAL P 50.00 38 Minutes

7. Provision of Family Planning Program Service The conduct of one on one counseling is provided to help couples achieve their desired family size based on their own conscience and values. The Municipal Health Office provides family planning services and supplies to qualified clients.

Office or Division: Municipal Health Office and Birthing Clinic Classification: Simple Type of Transaction: G2C - Government to Citizens Who may avail: Women of reproductive age in Balaoan CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Family Planning Card for old patients AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1. Register and 1. Assist client in None Midwife/RHMPP on 2 Minutes secure family record. the registration. duty 2. Listens to the 2. FP counselling- None 15 Minutes Nurse/Midwife/ presentation and Presents all family RHMPP on duty clarify/ask related planning methods questions. and discusses advantages and disadvantages of each method. 3. Discusses None 10 Minutes Nurse 3. Chooses preferred further the Midwife on duty and desired method. chosen

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method and evaluates family planning acceptor. 3.1 Refer patient to physician for further evaluation. Examines the None 5Minutes Felicidad L. Ledda, patient and refer MD, MPH back for issuance Municipal Health of FP commodity. Officer 4. Receives Instructs and None 5 Minutes Nurse appropriate service. advise patients Midwife on duty when to come back. TOTAL None 37 Minutes

8. Provision of Immunization Service The Municipal Health Office provides essential preventive care package to all children 0-15 months old. Free immunization for the seven (7) immunizable diseases is available at the Health Center and the Barangay Health Stations.

Office or Division: Municipal Health Office and Birthing Clinic Classification: Simple Type of Transaction: G2C - Government to Citizens Who may avail: All 0-15 months children CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Immunization Card for old patients Health Centers and Hospital of delivery AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1. Register and 1. Issues None Concerned Midwife/ secure immunization immunization card 3 Minutes NDP/RHMPP card (new). to new patient. 2. Present 2. Requires None immunization card immunization card Concerned Midwife/ (for old patient). and reviews 2 Minutes NDP/RHMPP immunization history. 3. Assist in weighing 3. Weighs and None 5 Minutes Concerned Midwife/ and taking the takes the NDP/RHMPP temperature of her temperature of the

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child. child and records it to the immunization card. 4. Assist in the 4. Injects the None 5 Minutes Concerned Midwife/ immunization of the child. NDP/RHMPP child. 5. Takes note of the 5. Schedules post None 5 Minutes Concerned Midwife/ post immunization immunization or NDP/RHMPP schedule or next visit. next visit. TOTAL None 20 Minutes

9. Provision of Laboratory Services

The RHU provides basic laboratory services.

AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1. Presents 1. Laboratory None Medical laboratory request 2 Minutes Technologist request. presented. 2. Pays 2. Fees paid. *Free for 5 Minutes Joseph L. Lopez corresponding NHTS Rural Sanitary laboratory fees at the Philhealt Inspector laboratory. h holders, Teddy M. Areola 20% Rural Sanitary discount Inspector for Senior Medical Citizens technologist 3. Conduct of the 3. Performs None 5- 45 Minutes Medical laboratory laboratory (depending on Technologist examination. procedure. the examination 3.1 Fills in log requested)

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book. 4. Get laboratory result. 5. Get back to doctor 5. Evaluates None 5 Minutes Felicidad L. Ledda, for evaluation of laboratory result MD, MPH result. and gives Municipal Health necessary Officer treatment. TOTAL 57 Minutes

*Annex 1: Schedule of Laboratory Fees

Laboratory Procedure Amount A. Hematology 1. Routine CBC 150.00 2. Hemoglobin determination 50.00 3. WBC 50.00 4. Platelet Count 80.00 5. Blood typing 50.00 B. Blood Chemistry 1. FBS 150.00 2. Uric Acid 150.00 3. Cholesterol 150.00 C. Clinical Microscopy 1. Routine Urinalysis 50.00 2. Routine Fecalysis 50.00 D. Pregnancy Test 50.00

10. Provision of Maternal Care

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A. Prenatal Check-up Prenatal Check up is to be done at least once for the first and second trimesters and twice for the third trimester. Delivery should be done in a facility- based setting whether CEmONC or BEmONC. Postpartum visit should be done on the first 24 hours of delivery and a week after delivery.

Office or Division: Municipal Health Office and Birthing Clinic Classification: Simple Type of Transaction: G2C - Government to Citizens Who may avail: All pregnant women of Balaoan CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Mother-Baby Book for old patients Health Centers AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1. Register 1. Interviews and None 5 Minutes Midwife/RHMPP on records data duty 1.2 Takes and None 5 Minutes Midwife/RHMPP on records vital duty signs, weight in the individual treatment record and the home- based maternal card (HBMR-pink card), booklet ni nanay at baby. Fills-up Antenatal Record, Birth Plan Form and Maternal Record. 1.3 Performs None 10 Minutes Midwife/RHMPP on Leopold’s duty maneuver, gets FHB and measures fundic height. 1.4 Performs Laborator 15 Minutes Medical routine laboratory y: free for Technologist for pregnant NHTS women: Hgb, Hct, member urinalysis, ABO Php typing,Syphylis, 50.00 for Hepa B urinalysis

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; Php 50.00 for Hgb, HCt for non NHTS 2. Dental 2. Dental check- None 10 Minutes Dr. Jayson Aguilen Consultation up and gives Dentist advise on proper dental care. 3. Medical 3. Examines None 10 Minutes Felicidad L. Ledda, Consultation patient further MD, MPH and evaluates Municipal Health laboratory Officer results. 2.Receives Gives None 5 Minutes Midwife/RHMPP/N medications/ medicines,Vit A DP on duty injections 10,000 IU and Ferrous sulfate with folic acid, Calciun Carbonate, health education on proper nutrition, breastfeeding, FP and maternal care; advise when to come back. Gives also Tetanus Toxoid if eligible. Go to hospital of choice Refers None Felicidad L. Ledda, complicated MD, MPH pregnancies. Municipal Health Officer

Concerned Midwife TOTAL 1 hour

B. During Delivery Balaoan Municipal Health Office operates as Birthing Clinic open 24/7 to serve you.

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Office or Division: Municipal Health Office and Birthing Clinic Classification: Simple Type of Transaction: G2C - Government to Citizens Who may avail: All pregnant women of Balaoan CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Mother-Baby Book for old patients Health Centers AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1.Pregnant woman 1. Takes vital For 5Minutes Team on Duty about to deliver signs and Philhealt comes to the MHO obstetrical history. h Felicidad L. Ledda, Birthing Clinic. Brings out holders, MD, MPH antenatal record. delivery Municipal Health fee is Officer 1.2 Admit free (on call) pregnant mother including and monitor Newborn progress of labor, Screenin using a g. partograph. For Non- Philhealt 1.3 Delivers baby. h Varies, holders, depending on 1.4 Oxytocin fee will progress of injection. be labor. depende Immediate nt on postpartum care. resolutio n/ If however, ordinanc complication sets e to be in,refers patient to drafted. hospital of choice using ambulance.

TOTAL Vary from patient to patient

C. During Postpartum Period Office or Division: Municipal Health Office and Birthing Clinic Classification: Simple

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Type of Transaction: G2C - Government to Citizens Who may avail: All postpartum women of Balaoan CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Discharge Slip Place of delivery FEES AGENCY PROCESSING CLIENT STEPS TO BE PERSON RESPONSIBLE ACTIONS TIME PAID 1. Submits to 1. . None 10-15 Minutes Team on Duty postpartum care. Postpartum care just after delivery  IE and perineal care  monitorin g of vital signs q 15 mins. for the first 2 hours  initiation of breastfee ding

1.2 Postpartum visit after a week from delivery  Examines postpartu m 1.3 Patient Education 1.4 Refer to Municipal Health Officer if necessary 1.5 Vitamin A (200,000 IU)

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1.6 Ferrous Sulafte with Folic Acid for 3 months 2. Submits her baby 2. Newborn None 15-30 Minutes Team on Duty for newborn care. Care - do essential intrapartum and newborn care (EINC) - Newborn Screening - Hep B. Injection and BCG within 24 hours - Refer to Municipal Health Officer if necessary 3. Get Birth Prepare Birth Birth 30 Minutes Concerned Midwife Certificate copy from Certificate of Certificat Local Civil Registry Newborn e: within a month. when For delivered at legitema RHU. Submit te to Local Civil children, Registry. free. For illegitem ate children 1. Admissi on of paternity – P100.00 2. Authority to use surname of father

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(AUSF) – P150.00 3. Commu nity Tax Certificat e – P20.00

TOTAL P270.00 1 hour

11. Provision of Out-patient Consultation The purpose of this service is to provide basic curative services which consists of primary level out-patient and emergency care for commonly encountered diseases in the community. Diagnosis and treatment of illnesses and appropriate medical service is given. It is offered at the Main Health Center and at the Barangay Health Stations.

Office or Division: Municipal Health Office and Birthing Clinic Classification: Simple Type of Transaction: G2C - Government to Citizens Who may avail: All residents of Balaoan (priority); patients from adjacent towns like Santol, Luna and Sudipen are likewise welcome. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Philhealth MDR for sponsored philhealth Philhealth Office members (NHTS and LGU) AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1.Go to Admission 1. Pulls out None 5 Minutes Midwife on duty Area- Get a number Individual NDP on duty and register when Treatment Record your number is called. then interviews and records chief complaint. 1.2 Takes and None 3 Minutes Midwife on duty records vital signs NDP on duty in the Individual Treatment Record 2. Enter Consultation 2. Examines the None 10 Minutes Municipal Health Room when your turn patient and Officer comes. (1)prescribes appropriate

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medicines and treatment (2) orders appropriate laboratory examinations , if deemed necessary (3) refer patient to higher institutions if the need arises. 3. Proceed to 3. Performs 15 Minutes Medical laboratory room for laboratory request Technologist laboratory of Municipal examination. Health Officer 3.2 Gives laboratory results to patient. 4. Returns to 4. Evaluation of None Felicidad L. Ledda, consultation room laboratory result. MD, MPH 3 Minutes with laboratory Municipal Health results. Officer 5. Goes to RHU 5. Patient None 2 Minutes Nurse Pharmacy to retrieve Education prescribed medicines and appropriate 5.1 Carries out nursing care or bring Doctor’s Order/s refferral to hospital of 5.2 Dispense the choice. prescribed medicines and apply appopriate care TOTAL None 38 Minutes

12. Provision of Prevention and Control of Lifestyle-ralated Health Disease (Cardiovascular Disease, Diabetes, Renal Disease, Cancer)

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There is an increasing occurence of lifestyle- related illnesses like Cardiovascular Disease,Diabetes,Renal Disease and Cancer- which are results of heredity and combined harm related to risk factors like smoking, emotional stress, diet , environmental and behavioral influences.Thus promotion of healthy lifestyle,healthy diet and physical exercise and early diagnosis and treatment/referral should be instituted. Office or Division: Municipal Health Office and Birthing Clinic Classification: Simple Type of Transaction: G2C - Government to Citizens Who may avail: Any resident of Balaoan CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Philhealth MDR for sponsored Philhealth office philhealth members AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1. Get a number and a. Pulls out None 10 Minutes Nurse/Midwife register when your Individual /NDP on duty number is called. Treatment Record then interviews and records chief complaint. Takes and records vital signs in the Individual treatment record. Fill up NCD Risk Assessment Form. b. Enter Consultation 2. Examines the N/A 5 Minutes Felicidad L. Ledda, Room when your patient and MD, MPH turn comes. prescribes Municipal Health appropriate Officer medicines and treatment or orders appropriate laboratory examinations or refer to higher institutions.

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3. Goes to laboratory 3. Performs order None 15 Minutes Medical room for laboratory of Municipal Technologist exam. Health Officer- FBS, Cholesterol, BUN, Creatinine, UA. Gives laboratory results to patient. 4. Returns to 4. Evaluation of None 3 Minutes Felicidad L. Ledda, consultation room patient and MD, MPH with laboratory laboratory result. Municipal Health results. Officer 5. Receives  Patient None 5 Minutes Nurse medicines and Education. appropriate nursing  Carries out Midwife on duty care or bring referral Doctor’s to hospital choice. Order.  Issues the prescribed medicines and apply appopriate care. 6. Registry of cases  Include patient None to on list. Nurse 2 Minutes Hypertension/Diabete Midwife on duty s Registry. TOTAL 40 Minutes

13. Provision of Tuberculosis Control Service

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The Municipal Health Office of Balaoan is accredited by DOH / Philhealth and Philcat as a DOTS (Directly Observed Treatment Short Course) Center. As A DOTS Center, TB Control Service like diagnosis and treatment of Tuberculosis are made available.

Office or Division: Municipal Health Office and Birthing Clinic Classification: Complex Type of Transaction: G2C - Government to Citizens Who may avail: All residents of Balaoan CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Philhealth MDR for Philhealth members Philhealth office 2.Chest X-ray for new patients Hospital 3.Sputum specimen Patient AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1. Patient with cough 1. Interviews and None of more than 2 weeks records data 5 Minutes with accompanying Nurse/Midwife on symptoms like weight 1.2 Takes and duty loss, afternoon fever, records vital signs loss of appetite, night in the Individual sweats, chest or back treatment record pain go directly to MHO examines None 3 Minutes Felicidad L. Ledda, theTB DOTS clinic to the patient and MD, MPH register. request for Municipal Health sputum exam. Officer 2. Get sputum cup 2. Instruct patient None 5 Minutes Nurse and cough out on how to cough sputum at sputum out good sputum Midwife on Duty collection area. specimen. (3 Sputum collection should be done. One spot specimen during first consultation then the second collection is early morning the next day to be submitted on that same day wherein third collection is also done.) 3. Submit sputum for 3. For Sputum None 15 Minutes Midwife concerned

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examination at the TB Exam. Laboratory. Receives and fixes sputum. 3.2 Stains and None 15 Minutes Medical examines sputum Technologist ASAP Sputum microscopy.

Refers result to None 2 Minutes Medical Municipal Health Technologist Officer 4. Comes back for a. If sputum is None 3 Days Nurse result of sputum positive exam. - treatment will Midwife concerned be started immediately b. If sputum is negative, request Chest X- Ray and result will be referred to the gene’s Xpert at ITRMC. Receives and refers to MHO the Gene’s Xpert result /interpretation. 5.Receives Evaluation and None 5 Minutes Felicidad L. Ledda, medicines/ interpretation of MD, MPH instructions. results and Municipal Health classification of Officer TB for appropriate TB Regimen . Enrol and Start TB None 5 Minutes Nurse regimen patient education.- Register TB None 2 Minutes Maria Elena Laron patient and her data. 6. Include patient in Register TB None 2 Minutes Maria Elena Laron ITIS Data Generation. patient and her data.

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TOTAL 4 Days

* Provision of Tuberculosis Control Service is covered under Department Memorandum No. 2019-0145 (Revised Policy on the use of XPERT MTB/RIF Test).

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Feedback and Complaints

FEEDBACK AND COMPLAINTS MECHANISM How to send a feedback? Answer the client form and drop it at the designated drop box at the Public Assistance & Complaint Desk (PACD)

Contact Info: (072) 607-0069 / [email protected] How feedback is Every Friday, the Municipal Administrator opens the drop box Processed? and compiles and records all feedback submitted

Feedback requiring answers are forwarded to the relevant offices and they are required to answer within three (3) days of the receipt of the feedback.

The answer of the office is then relayed to the citizen.

For inquiries and follow-ups, clients may contact the following telephone number: (072) 607-0069 How to file complaints? Answer the client Complaint Form and drop it at the designated drop box at the Public Assistance & Complaint Desk (PACD)

For inquiries and follow-ups, clients may contact the following telephone number: (072) 607-0069 How complaints are The PACD Officer opens the complaints drop box on a daily processed? basis and evaluates each complaint.

Upon evaluation that the complaint is meritorious, the PACD Officer shall start the investigation and forward the complaint to the relevant office for their explanation

The PACD Officer will create a report after the investigation and shall submit it to the Head of Agency for Appropriate Action.

The Complaints Officer will give the feedback to the clients

For inquiries and follow-ups, clients may contact the following telephone number: (072) 607-0069 Contact Information of Arta: [email protected] / 1-Arta (2782) ARTA, PCC, CCB PCC:8888 CCB: 0908-881-6565(SMS)

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List of Offices

Office Address Contact Information Office of the Mayor 2nd Floor, Municipal Hall, (072) 607 - 0069 Antonino, Balaoan, La Union Office of the Secretary to 2nd Floor, Municipal Hall, (072) 607 – 0070 the Sangguniang Bayan Antonino, Balaoan, La Union Office of the Planning & 1st Floor, Municipal Hall, (072) 607 – 0011 Development Coordinator Antonino, Balaoan, La Union Office of the Civil Registrar 1st Floor, Municipal Hall, (072) 888 - 1040 Antonino, Balaoan, La Union Office of the Budget Officer 2nd Floor, Municipal Hall, (072) 888 - 1073 Antonino, Balaoan, La Union Office of the Accountant 2nd Floor, Municipal Hall, (072) 888 - 1073 Antonino, Balaoan, La Union Office of the Treasurer 1st Floor, Municipal Hall, (072) 607 - 0130 Antonino, Balaoan, La Union Office of the Assessor 1st Floor, Municipal Hall, (072) 888 - 1040 Antonino, Balaoan, La Union Office of the Engineer 1st Floor, Municipal Hall, (072) 607 – 0011 Antonino, Balaoan, La Union Office of the Social Welfare 1st Floor, Municipal Hall, (072) 607 - 0877 & Development Officer Antonino, Balaoan, La Union Office of the Agriculturist 1st Floor, Municipal Hall, (072) 607 - 0877 Antonino, Balaoan, La Union Office of the Health Officer Antonino, Balaoan, La Union (072) 607 - 0012

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