LOCAL GOVERNMENT UNIT BALAOAN, LA UNION CITIZEN’S CHARTER 2019 (1st Edition) LOCAL GOVERNMENT UNIT BALAOAN, LA UNION CITIZEN’S CHARTER 2019 (1st Edition) 1 I. Mandate: To improve and strengthen local governance aimed towards the effective delivery of basic services, to promote peace and order, ensure public safety and adopt policies that will further improve the general welfare and well-being of the people of Balaoan. II. Vision: Balaoan, La Union, shall be a major agricultural and industrial center of the north steered by strong dynamic and dedicated leaders with the supportive disciplined and healthy community. III. Mission: We will pursue economic prosperity by formulating by policies and legislation ably implemented by dedicated and strong-willed leaders and supported by stakeholders. IV. Service Pledge: WE, the officials and employees of the local government of Balaoan, La Union commit to: Respond promptly and efficiently in serving the people’s needs; consciously and constantly take into account that Public Service is a public Trust; and Be responsible and accountable for the proper discharge of our duties at all times. 2 LIST OF SERVICES Page Number Office of the Mayor 9 External Services Issuance of Endorsement (Financial/Burial Assistance) 10 Issuance of Endorsement (Financial/Medical Assistance) 13 Issuance of Job Recommendations 16 Issuance of Mayors Clearance/Certifications 19 Issuance of Service Record of Retired/Resigned Employee 21 Subscription of Oaths of Office 22 Subscription of Statement of Assets, Liabilities & Net Worth (SALN) 24 Office of the Secretary to the Sangguniang Bayan 26 External Services Request, Petitions or Complaints to be reviewed 27 by the Sangguniang Bayan. Request Petitions or Complaints Filed with the 28 Sangguniang Bayan Review or Budgets and Ordinances for the 31 Operations of the Barangay Governments (S) Review or Budgets and Ordinances for the 32 Operations of the Barangay Governments (HT) Review of the Annual and Supplemental Budget 36 for the Operations of the Municipal Government (S) Review of the Annual and Supplemental Budget 37 for the Operations of the Municipal Government (HT) Authorizing the Setting Construction of Cell Sites 40 by Telecommunications Providers (S) Authorizing the Setting Construction of Cell Sites 41 by Telecommunications Providers (HT) Accreditation of Civil Society and Non-Government 45 Organizations (S) Accreditation of Civil Society and Non-Government 46 Organizations (HT) Reclassification of Lands (S) 50 Reclassification of Lands (HT) 51 3 Request for Photocopies of Sangguniang Bayan Documents 54 Office of the Planning & Development Coordinator 56 External Services Issuance of Locational Clearance 57 Issuance of Zoning Certificate 59 Issuance of Zoning Clearance for Business Permit (NEW) 60 Issuance of Zoning Clearance for Business Permit (RENEWAL) 62 Provision of Technical Assistance in the Preparation of Project 63 Proposals and Training Designs Provision of Technical Information 65 Office of the Civil Registrar 67 External Services Annotation and Endorsement of Supplement Report 68 Application for Delayed Registration of Birth Certificate 70 Application for Delayed Registration of Death Certificate 74 Application for Delayed Registration of Marriage Certificate 77 Endorsement of Available Registry Records but with Negative 80 Certification from the Philippine Statistics Authority Issuance of Birth Certificate (Certified Photocopy/LCR FORM 1A) 83 Issuance of Burial Permit (Death Occurred in Other Municipality) 85 Issuance of Death Certificate (Certified Photocopy/LCR Form 2A) 86 Issuance of Marriage Certificate (Certified Photocopy/LCR FORM 3A) 88 Issuance of Marriage License 90 Issuance of Transfer Permit (Death Occurred in other Municipality and 94 will be buried in other Municipality) Petition for Change of First Name, Change Sex, Correction of Day and 95 Month of Birth Petition for Correction of Clerical Error (R.A. 9048) 99 Registration and Annotation of Legal Instrument (Affidavit of Legitimation) 103 Registration and Annotation of Court Decree 105 Registration and Annotation of Legal Instrument (Affidavit to use the 108 Surname of the Father) Registration of Birth certificate of Illegitimate Child (Timely) 110 Registration of Birth certificate of Legitimate Child (Timely) 114 Registration of Death Certificate (Timely-Death Occurred at Home) 115 4 Registration of Death Certificate (Timely-Death Occurred at Hospital) 119 Registration of Marriage Certificate (Timely) 121 Office of the Budget Officer 123 External Services Review of Proposed Barangay Budget 124 Internal Services Processing of Obligation Request Form (OR) 128 Office of the Accountant 131 Internal Services Issuance of Certificate of Income Tax Withheld from employees 132 Issuance of Certificate of Net Take Home Pay 133 Processing of Cash Advance 134 Processing of First Salary 136 Processing of Last salary 138 Processing of Last Salary Due to Heirs of Deceased Employee 140 Processing of Liquidation of Cash Advances or Reimbursement 142 (Field/Activity Current Operating Expenses) Processing of Liquidation of Cash Advances or reimbursement 144 (Travelling Expenses) External Services Submission of Disbursement Vouchers (Barangay Transaction) 148 Office of the Treasurer 150 External Services Collection of Real Property Taxes 151 Issuance of Accountable Form #51 to Barangays 153 Issuance of Business/Mayors Permit (NEW) 154 Issuance of Business/Mayors Permit (RENEWAL) 157 Issuance of Certificate of RPT Payment 162 Issuance of Certification for the Closure of Business 163 Issuance of Community Tax Certificate (CEDULA) 165 Issuance of Individual Mayor’s Permit 167 Issuance of Professional Tax Receipt 168 Payment for the Authentication of Mayor’s Permit 169 Payment of Cemetery Lot, Apartment Type, Mausoleum Type 170 Payment of Compromise Penalties for Municipal Ordinance violations 171 5 Payment of Fees with Order of Payment 172 Payment of Mayor’s Clearance 173 Payment of Motorized Tricycle Franchise 174 Payment of Police Clearance 177 Payment of Stall Rental 178 Payment of Veterinary Permit Fee 179 Internal Services Payment of Travelling Expenses 181 Office of the Assessor 182 External Services Annotation of Encumbrances 183 Cancellation of Encumbrances 184 Issuance of Certifications, certified true copy and xerox Copies and 185 other documents related to Real Properties Issuance of Tax Declaration for Declared New Building and Machineries 186 Issuance of Tax Declaration for declared New Land 188 Issuance of Tax Declaration for Identification of Unknown Lots 190 Issuance of Tax Declaration for transfer of Ownership 192 Ocular inspection, identification of unknown and omitted properties and 194 Area Verification Office of the Engineer 195 External Services Issuance of Building Inspection Clearance for Business Permit (RENEWAL) 196 Internal Services Issuance of Building Inspection Clearance for Business Permit (NEW) 198 Issuance of Building Permit 199 Issuance of Fencing Permit 202 Issuance of Occupancy Permit 204 Office of the Social Welfare & Development Officer 206 External Services Conduct of Pre-Marriage Orientation (PMO) 207 Enrollment of Indigent of Families to Phil health 208 Issuance of Identification Card to Persons with Disability (PWD) 210 Issuance of Purchase Slip/Booklet 211 6 Issuance of Senior Citizen Identification Card 213 Issuance of Solo Parent’s Identification Card 214 Provision of Assistance to Individuals in Crisis Situation 216 (Burial Assistance) Provision of Assistance to Individuals in Crisis Situation 218 (Emergency Shelter Assistance) Provision of Assistance to Individuals in Crisis Situation 221 (Medical Assistance) Provision of Counseling Session 224 Office of the Agriculturist 225 External Services Issuance of Certification 226 Issuance of Livestock and Poultry Inspection Certificate 227 Provision of Artificial Insemination of Large Animals 228 (Cow/Caracow) Services Provision of Castration of Livestock 229 Provision of Consultation and Treatment of Livestock and 230 Poultry Services Provision of Crop Insurance and Livestock Insurance to PCIC 231 Provision of Deworming Services 233 Provision of Livestock Dispersal and Re-dispersal 234 Provision of Livestock, Poultry Vaccination Services and Anti-Rabies 235 Vaccination of Dogs Provision of Technical/Extension Services 236 Office of the Health Officer 241 External Services Addressing Sanitation- Related Complaints 242 Application for Operational Permit for New Water Refilling Stations 244 Issuance of Death Certificate 246 Issuance of Health Certificate and Sanitary Permit 247 Issuance of Medical Certificates and Related Permits 248 Provision of Dental Consultation 251 Provision of Family Planning Program Service 252 Provision of Immunization Service 253 7 Provision of Laboratory Services 254 Provision of Maternal Care 255 Provision of Out-patient Consultation 261 Provision of Prevention and Control of Lifestyle-related Health Disease 263 (Cardiovascular Disease, Diabetes, Renal Disease Cancer) 265 Provision of Tuberculosis Control Service 8 Office of the Municipal Mayor External Services 9 1. Issuance of Endorsement (Financial/Burial Assistance) Endorsement is issued to all seeking for financial/burial assistance. It is also given to agencies in support to requests. Office or Division: Office of the Municipal Mayor Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: All residents of the municipality seeking for financial / burial assistance CHECKLIST OF REQUIREMENTS WHERE