4th ANNUAL CEO CLUB CRUISE , Glacier Bay Inside Passage ms Zaandam … July 26 - August 2, 2003 7-Day Glacier Bay Inside Passage Cruise ms Zaandam July 26 - August 2, 2003

Skagway Glacier Bay Juneau

Ketchikan

Vancouver

Daily Itinerary: Inside Passage Cruise

VANCOUVER TO VANCOUVER

DAY PORT ARRIVE DEPART

0VANCOUVER, BRITISH COLUMBIA 5:00pm

1 Scenic Inside Passage cruising

2 Juneau 2:00pm 11:00pm

3 Skagway 7:00am 9:00pm

4 Scenic cruising Glacier Bay National Park 7:00am 4:00pm

5 Ketchikan 10:00am 6:00pm

6Cruising the Inside Passage

7VANCOUVER, BRITISH COLUMBIA 8:00am VA NCOUVER, B.C. Gateway to the Great Land, Vancouver serves as the point of embarkation or disembarkation for every Holland America Alaska cruise vacation. Why not come a little early or linger on after your cruise and enjoy its many attractions: world-famous Stanley Park, historic Gastown; the second largest Chinatown on the West Coast. INSIDE PASSAGE Pricing: The scenic waterway that reaches 1,000 miles from beautiful OUTSIDE STATEROOMS BROCHURE YOUR SAVINGS PRICE PRICE PER PERSON British Columbia to historic Skagway, Alaska. Through a maze of BVerandah Suite $3580.00 $2410.00 $1170.00 bays, straits, arms and fjords you‘ll cruise, past an ever-changing C Large $2980.00 $2026.00 $1046.00 panorama of unspoiled beauty... cascading waterfalls, virgin D Large $2900.00 $1975.00 $925.00 forests, majestic glacier-carved fjords. Visit some of the friendliest G Large $2580.00 $1770.00 $810.00 towns in the world: Ketchikan, Juneau, Skagway, Sitka. INSIDE STATEROOMS J Large $2260.00 $1475.00 $785.00 JUNEAU K Large $2200.00 $1439.00 $761.00 Alaska‘s capital city is named after Joe Juneau, a gold miner who L Large $2140.00 $1403.00 $737.00 once wept openly because he‘d made more money than he could M Large $2080.00 $1367.00 $713.00 possibly spend in a lifetime (He hadn‘t; he died broke!). Step Adult with two full-fare passengers $718.00 ashore to shop for gold nuggets, visit the stately ‘s Children (2-18yrs.) with two full-fare passengers $518.00 Mansion, saunter through the swinging doors of the Red Dog Port Charges (included above) $119.00 Saloon, the city‘s famous watering hole; visit the mighty Taxes (not included) $48.15 Mendenhall Glacier, just outside town. Cancellation Protection Plan (optional) or 4.75% of Tariff CPP Platinum (optional; U.S. residents only) 6.25% of Tariff SKAGWAY Prices are per person, double occupancy, and are subject to availability. Non-discountable The northernmost port on the Inside Passage, Skagway is where amount in included. Taxes are additional. the prospectors of ‘98 gathered their provisions for the grueling trip over the mountains to the Klondike gold fields. Stroll the CANCELLATION PROTECTION PLANS wooden boardwalks of the false-fronted buildings, imagining a CPP Standard Plan There’s nothing standard about this industry-leading cancellation protection town teeming with miners and ruffians. See the Gold Rush come plan. If you need to cancel your trip for any reason — a huge contract came alive in a lusty musical about Soapy Smith, badman of the in, an unexpected visitor arrived — you will receive a cash refund equal to 80% Klondike. Follow the route of the Stampeders as you ride to the of the applicable cancellation fee.Just alert us at least 24 hours prior to the cruise departure. summit in a vintage parlor car on the White Pass & Yukon Route Plus, Holland America will automatically assume an additional US$500 of railroad. liability for lost, damaged or delayed baggage, subject to the limitations in our baggage policies. GLACIER BAY NATIONAL PARK CPP Platinum Plan Our CPP Platinum Plan extends the coverage of our CPP Standard Plan. One of Alaska‘s most dramatic sites. Before you, thousand-year- W ith it, you may cancel for any reason up to 24 hours prior to the cruise old glacier ice cliffs in countless shades of white, blue, grey and departure and receive a cash refund equal to 90% of the applicable cancellation fee. green rise straight from the sea. Suddenly, a slab the size of a Plus, you’ll receive insurance coverage that will help take the hassle out of house breaks off and “calves” into the sea in a spectacle of almost any unexpected travel challenges: thunder and flying spray. The next sound you hear is the voice of Trip Inter ruption: If your trip is interrupted after departure because of, for a Park Service ranger who has come aboard to interpret the sight example, illness, injury or carrier-caused delays, you are insured for 150% you just saw. Unforgettable. of the cost of the cruise, up to $20,000. Travel Delay : Perhaps your flight was delayed or cancelled, forcing a hotel overnight en route to the ship. CPP Platinum provides for additional KETCHIKAN expenses up to $1,000 — incur red when you are delayed for more than 12 With 3,000-foot-high Deer Mountain looming behind, there never hours. was much room for Ketchikan to expand. So, much of the town is Medical Coverage : Does your private insurance or Medicare extend coverage to the ends of the earth? Probably not. That’s why this feature of built on trestles, docks and pilings at water‘s edge. Explore CPP Platinum is so desirable for travelers whose adventures take them historic Creek Street, now a covey of contemporary art galleries beyond the or dinary. If you become ill or are accidentally injured while traveling, Emergency Medical Expense Coverage pays for necessary and quaint boutiques. Meet the spirits of the raven, whale and medical, sur gical and emergency dental care up to US$10,000. Benefits are eagle as you view the largest collection of totems in the world at limited to usual, customary and reasonable charge; a US$75 deductible Totem Bight Park. Flightsee Misty Fjords National Monument. applies. PRICE INCLUDES CANCELLATION POLICY Non-discountable amount, ocean transportation, stateroom A full refund (except for amounts paid for CPP) will be made for written accommodations, all meals and entertainment on board ship, all tours cancellations received by , 300 Elliott Avenue and hotel accommodations as indicated in itinerary, Passport to Fitness, West, Seattle, WA 98119 at least 76 days prior to the date on which lectures, sports, and spectacular shows. Captain’s welcome aboard you are to commence travel by air, rail, sea or otherwise. Cancellation cocktail party and gala dinner. And, of course, Holland America Line’s, fees for passengers who cancel after that date for any reason, including “tipping not required” policy. medical or family reasons, are SHORE EXCURSIONS • 75–46 days before commencing travel:an amount equal to deposit Shore excursions are offered in every port. You can make arrangements requirements; when you board your ship. See the Shore Excursion Office for details • 45–16 days before commencing travel:50% of gross fare; and prices. Holland America Line will not be liable for failure to perform • 15 days or less before commencing travel:100% of gross fare. such shore excursions nor for injury, damage or loss of whatever nature arising therefrom or connected wherewith. Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. CRUISE FARES Fees incurred as a result of cancellation cannot be applied to future Traveling with Holland America is one of the best vacation values bookings. Travel agency fees of any nature are a matter to be decided around. Your cruise fare includes accommodations aboard an elegant on solely by you and the agency. Cruise contracts are not transferable. Holland America with all meals and entertainment on board Name changes and departure date changes are considered reservation ship and, where applicable transfers between airport, hotel and ship. cancellations and are subject to cancellation fees. Not included, however, are items of a personal nature or optional programs or optional activities, such as alcoholic beverages, soft drinks, CHANGE FEES laundry and dry cleaning, shore excursions, medical, barber and beauty After final payment has been received and/or within 60 days prior to shop services. All fares are per person in U.S. dollars. your departure, a charge of $50.00 per person will be made if you request a change in your travel arrangements. RESPONSIBILITY The ms Zuiderdam, ms Prinsendam, ms , ms Volendam, ms MEDICAL SERVICES Zaandam, ms Noordam and ms Westerdam are owned by HAL Antillen Each of our ships is equipped with limited medical facilities that are N.V. and chartered to Holland America Line N.V. The ms Rotterdam, ms staffed by a physician and registered nurses. There will be a fee Maasdam and ms Ryndam are owned by HAL Nederland N.V. and charged for all medical services and medications obtained on board. chartered to Holland America Line N.V. The ms Veendam is owned by The physician is an independent contractor. If you become ill during the W ind Surf Limited and chartered to HAL Cruises Limited. All of these voyage and the physician is unable to care for your needs on board, entities are affiliates of Holland America Line-Westours Inc. you will be transferred to medical facilities on shore. If your condition Transportation aboard the ships is provided solely by the Shipowners will require that you have special medical apparatus or assistance on and Charterers and pursuant to the Cruise Contract that you will receive board, we must be made aware of that at time of booking in order to prior to embarkation. A copy of the form of cruise contract will be determine whether we can accommodate your needs. If you are using provided upon request or can be viewed on our Web site: prescription drugs, please bring an adequate supply with you and keep www.hollandamerica.com. Please note that the contract includes a them in your carry-on luggage. Due to the limited medical facilities on clause specifying certain courts in the State of as the the ships, we will not accept reservations for women who will be 24 or exclusive forum for resolving disputes. more weeks pregnant at the time their travel with Holland America concludes. Non-Holland America Services (such as airlines and ground carriers, shore excursions, meals, air ambulance, hotels and shoreside physicians) For information and reservations call: are generally performed by independent contractors. These Non-Holland America Services are solely at your risk and subject to the terms or arrangements made by you or on your behalf with the independent contractor. We assume no responsibility with respect to these Non- Cruises Etc. Holland America Services (including cancellation, delay, injury, death or damage to property) even though we may collect monies or make 6115 Camp Bowie, Suite 288 bookings. Situations may arise which, in our opinion, make it necessary for us to Ft. Worth, TX 76116 cancel, advance or postpone a scheduled departure, change itineraries or make substitutions involving hotels, restaurants, ports of call, other Your Special Representative travel components, vessels or other modes of transportation. In that event, we do not assume responsibility or liability for any resulting Bettye Rodgers losses, expenses or inconvenience. Your full cruise fare will be refunded, however, if the cruise is cancelled prior to initial embarkation. We are (817) 430-8888 home or (214) 673-4500 cell not required to make refunds once travel commences regardless of the reason for passengers being unable to complete their travel. e-mail: [email protected]