GRAND HYATT AMMAN IS AT YOUR SERVICE Whether you are visiting Jordan to conduct business, soak up the sun at the Dead Sea, walk the dunes of Wadi Rum, or visit the “red rose” city of Petra, we will not WELCOME only ensure that you will “feel the Hyatt touch” but also get a taste of the superb GO hospitality for which the is renowned for. This Guest Services Directory introduces a variety of services and facilities available at Grand Hyatt Amman. Please dial to contact a staff member with any ً ً special request or comments. Enjoy your stay.

1 World of Hyatt 40 NHK CHANNELS 2 CNN News 41 DW 3 BBC News 42 Jordan 4 43 Egypt

5 Al Jazeera ENG 44 Saudia 1 6 Al Jazeera AR 45 Saudia Quran 7 News 46 8 Al Arabiya Al Hadath 47 Al Jadeed 9 Arabiya 48 Al Hurra Iraq 10 Roya 49 Abu Dhabi 11 24 50 Future TV 12 Rusia 24 51 Dubai 13 TV 5 52 LBC

14 Bloomberg 53 LDC 15 CNBC Arabiya 54 Oman 16 CNBC Europe 55 MBC 1 17 CGTN 56 MBC 4 18 CCTV 4 57 MBC Drama 19 Jordan Sport 58 MBC Masr 20 AD Sport 1 59 MBC Masr2 21 AD Sport 2 60 MBC Bollywood 22 Dubai Sport 1 61 MBC MAX 23 Dubai Sport 2 62 Dubai One 24 Saudia Sport 63 Fashion TV 25 ON Sport HD 64 MTV 26 Rotana Cinema 65 Animal Planet 27 Rotana Classic 66 NAT.GEO.WILD 28 MBC Action 67 NAT Geographic 29 MBC 2 68 Discovery HD

30 OSN Series First 69 HISTORY 31 OSN Movies First 70 GRAND 32 OSN Enigma 71 MBC 3 33 OSN Movies 72 GRAND HYATT AMMAN 34 OSN Series Comedy 73 Rotana Clip 35 OSN Action 74 Rotana Khalijiah 36 Canli 75 MTV 37 ARTI TV 38 RTR 39 BVN AIRPORT, AIRLINES, For international and domestic airline reservations, travel and tour related information and assistance, our Concierge will be happy to assist. FLIGHT CONFIRMATION

BABYSITTING Our Concierge is happy to provide you with choices for babysitting services, please allow a minimum of 4 hours to ensure we can make the arrangements.

BANQUETING, Grand Hyatt Amman offers 20,000 square feet of conference and banqueting 0 CONFERENCES facilities, equally suited for large and small meetings and gatherings. Zara Expo, AND CONVENTIONS adjacent to the hotel offers an additional 33,000 square feet of exhibition and conference facilities. For more information please contact our Banquets and Events Sales Office. 1 World of Hyatt 40 NHK BEAUTY SALOON AND Our Hair and Beauty Salon offers a full range of personal care services for both men 2 CNN News 41 DW HAIRDRESSER and women. Please contact the Beauty Salon located at the lower lobby level for 3 BBC News 42 Jordan appointments and more information 4 FOX News 43 Egypt 5 Al Jazeera ENG 44 Saudia 1 CAR HIRE Hertz rent-a-car office is conveniently located in the hotel lobby and operates 24 hours 6 Al Jazeera AR 45 Saudia Quran a day. 7 Al Arabiya News 46 Qatar 8 Al Arabiya Al Hadath 47 Al Jadeed CHECK-OUT Check out is at 12:00 noon. 9 SKY News Arabiya 48 Al Hurra Iraq 10 Roya 49 Abu Dhabi EMERGENCY In the event of an emergency or if you suspect a fire or detect smoke please dial the emergency number and an employee will assist you immediately. 11 France 24 50 Future TV Please take a few moments to familiarize yourself with the emergency procedures on 12 Rusia 24 51 Dubai the back of your guest room main door. In the event of an emergency or fire please 13 TV 5 52 LBC make your way to the nearest fire exit and listen to instructions given by loud speaker. 14 Bloomberg 53 LDC Do not use the elevator in any emergency. 15 CNBC Arabiya 54 Oman GRAND CLUBTM LOUNGE Located on the 9th floor, The Grand Club offers personalized service, guests may 16 CNBC Europe 55 MBC 1 enjoy complimentary continental breakfast, alcoholic beverages and a complementary 17 CGTN 56 MBC 4 evening buffet. Coffee, tea, biscuits and fresh fruits are available all day, and the use 18 CCTV 4 57 MBC Drama of a private boardroom. 19 Jordan Sport 58 MBC Masr Continental Breakfast 20 AD Sport 1 59 MBC Masr2 Sun-Thu 7:00 AM – 10:30 AM 21 AD Sport 2 60 MBC Bollywood Fri-Sat 7:00 AM – 11:00 AM 22 Dubai Sport 1 61 MBC MAX Snacks 23 Dubai Sport 2 62 Dubai One 7:00 AM – 8:00 PM 24 Saudia Sport 63 Fashion TV Complimentary evening beverages and buffet 25 ON Sport HD 64 MTV Lebanon Daily 6:00 PM – 8:00 PM 26 Rotana Cinema 65 Animal Planet 27 Rotana Classic 66 NAT.GEO.WILD HOUSEKEEPING Extra beds, bed boards, baby cots, non-allergic pillows, blankets, and additional 28 MBC Action 67 NAT Geographic supplies to make your stay more comfortable are available from the Housekeeping 29 MBC 2 68 Discovery HD department. 30 OSN Series First 69 HISTORY ICE For ice delivery please contact Room Service 31 OSN Movies First 70 Discovery Family 32 OSN Enigma 71 MBC 3 INTERNET ACCESS Stay connected during your stay with us. Grand Hyatt Amman offers 33 OSN Movies 72 Spacetoon complimentary internet access to all hotel guests in rooms and designated public 34 OSN Series Comedy 73 Rotana Clip areas. 35 OSN Action 74 Rotana Khalijiah 36 Canli 75 MTV 37 ARTI TV 38 RTR 39 BVN GO MANAGER ON DUTY Our management team is on duty 24 hours a day. .

4 MEDICAL ASSISTANCE A doctor is on call 24 hours a day for emergency cases. Kindly contact the Guest Service Center to arrange for an appointment.

MINI BAR .charged to your room account daily. Please contact Room Service for assistance ّ 20،000

.PETS Pets are not permitted in the hotel expect for service animals 33،000

PRIVACY If you do not wish to be disturbed, please place the “Room Occupied” sign outside the entrance door. Please inform the Guest Service Center if you do not wish to receive any calls.

.R ROOM SERVICE Rooms Service is available 24 hours. Kindly refer to the Rooms Service section of this Guest Service Directory.

SAFE DEPOSIT All guest rooms are equipped with safety deposit boxes. For storage of larger items please contact the Front Desk. We are not liable for any valuables that are 12:00 not deposited in the room safe or at the Front Desk.

SWIMMING POOL Our indoor and outdoor swimming pools located on the first floor. Hours of operations: - Indoor pool 6:00 AM – 10:00 PM

- Outdoor pool 6:00 AM – 10:00 PM (Seasonal)

TRANSPORTATION AND Taxis and hotel transportations are available upon request, please contact .TAXI SERVICES the Concierge for assistance ّ ً ّ ٍ VOICEMAIL RETRIEVAL Please refer to the voice instructions provided by pressing the message ّ .button on your telephone or contact the Guest Service Center for assistance ٍ ّ

VOLTAGE, ELECTRICITY The voltage in Jordan is 220 Volts AC, 50 Hz. For adapters or converters 10:30 – 7:00 – please contact the Guest Service Center. 11:00 – 7:00 – WAKE UP CALL Rest at ease, our Guest Service Center will arrange for a wake-up call to .ensure that you are pleasantly awakened at the start of each day 7:00 – 8:00 ً

WORLD OF HYATT Hyatt’s worldwide reward program, World of Hyatt, offers its members 6:00 ً – 8:00 ً LOYALTY PROGRAM numerous advantages. Our Front Desk would be happy to assist you with .free membership enrollment or further information ّ ّ

ZARA SPA Zara Spa offers a fully equipped gym with personal trainers, separate male and female saunas, steam rooms and whirlpools. Certified masseurs are available offering a range of massage and beauty therapies in our dedicated :treatment rooms. Hours of operation ٍ ّ ّ - Daily 6:00 AM - 10:00 PM - Gym Open 24h (Guests are requested to use their room key to access)

ZARA GALLERY Present and host some of the finest Jordanian, Arab and International prominent artists and collections. The Gallery is located at the lower lobby level (R). GO GUEST SERVICES GUEST SERVICES GUEST GO ْ 24

6:00 – 10:00 ً 6:00 – 10:00 ً

220 50 ّ

"WORLD OF HYATT" WORLD OF HYATT

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6:00 – 10:00 ً GRANDGRAND

(R) GO Enjoy our live cooking stations : All kinds of Eggs, saj bread with different toppings, juice, coffee, milk, tea, pancake GO and waffles ALA CARTE MENU AMERICAN BREAKFAST 15.00JD Seasonal Fruit Platter Turkey Bacon Chicken Sausage ROOM SERVICES Roasted Tomatoes Baked beans Sautéed Mushrooms Hash Browns Toast Bread Butter & Jams Bread selection

CONTINENTAL BREAKFAST 15.00JD Seasonal Fruit Platter Toast Bread Butter & Jams Bread selection Cereals and yogurt Cheeses and cold cuts

ARABIC BREAKFAST 15.00JD Seasonal Fruit Platter Foul Moudammas Fried Hallommi Cheese Hummus Labneh Olives, Pickles, Cucumber, Tomatoes pita and kaak Bread Falafel GRANDGRAND GRAND Cheese and za'tar manakish

*All prices are in Jordanian Dinar and are subject to 5% service charge and 8% government tax. TO ORDER, PLEASE DIAL EXTENSION 3. Room Service is available 24 hrs. GO IN-ROOM DINING

COLD APPETIZERS A SELECTION OF COLD ARABIC MEZZE WITH OLIVES AND PICKLES Hummus, moutabel, babaghanoush, fattoush, tabbouleh, stuffed vine leaves (V) (G) 15.00 TABBOULEH Finely chopped organic parsley, organic tomato, white onion, Bulgur (V) (G)

FATTOUSH Selection of organic vegetables (tomato, cucumber, green bell pepper, radish, mint, and parsley leaves) marinated with extra virgin olive oil and

pomegranate molasses (V)

HUMMUS Pure’e of chickpeas mixed with sesame paste, lemon juice and olive oil (V) (SE)

15.00 BABAGHANOUSH Smoked organic eggplant pulp mixed with tomato, onion green bell pepper (V)

MOUTABEL Smoked organic eggplant mixed with (Tahini sauce) yogurt, garlic and, lemon juice (V) (SE)

CHEESE BOARD 10.00JD 15.00 Selection of international cheeses served with nuts, dried fruits and grapes (D)

MIXED GREEN SALAD 9.00JD Baby arugula, baby spinach, cherry tomato, with vinaigrette dressing (V)

BUFFALO CAPRESE SALAD 12.00JD Buffalo mozzarella, tomatoes and basil pesto dressing (V) (D) (N)

CAESAR SALAD 7.50JD Romaine lettuce, with caesar dressing , crouton, turkey bacon, parmesan shaving Add grilled chicken 2.50JD smoked salmon 3.00JD

(N) Nuts (A) Alcohol (PO) Pork (D) Dairy (G) Gluten (S) Shellfish (V) Vegetarian (VG) Vegan (C) Crustacean (E) Eggs (F) Fish (P) Peanuts (SO) Soya (CL) Celery (MT) Mustard (SE) Sesame (LP) Lupin (MU) Mollusks (SD) Sulphur Dioxide 8 % 5% 3 *All prices are in Jordanian Dinar and are subject to 5% service charge and 8% government tax. TO ORDER, PLEASE DIAL EXTENSION 3. Room Service is available 24 hrs. IN-ROOM DINING

9.00 SOUPS LENTIL SOUP 6.00JD (V) (G) Oriental lentil soup, croutons, lemon wedges (v)

SEAFOOD SOUP 10.00JD 3.00 (V) (G) HOT APPETIZERS SELECTION OF HOT MEZZE 9.00JD 3.00 Crispy Fried lamb kibbeh, spinach fatayer, Arabic white cheese fatayer,

(V) FRITTO MISTO 8.00JD

3.00 (V) (SE) PIZZA PIZZA MARGHERITA 7.00JD From 12:30 Pm To 10:30 Pm 3.00 (V) PIZZA DIAVOLA 10.00JD

3.00 PIZZA CAPRESE 10.00JD (V) (SE)

PASTA PENNE ALL'ARRABBIATA 9.00JD 10.00 (D)

FETTUCCINI ALFREDO 11.00JD 9.00 (V) SPAGHETTI BOLOGNESE 11.00JD 12.00 (V) (D) (N) SANDWICHES BLACK ANGUS BEEF BURGER 12.00JD 7.50 Angus beef patties, brioche bun, lettuce, onion, tomato, gherkins,

CLUB SANDWICH 9.00JD 2.50 White toast, grilled chicken, mayonnaise, turkey bacon, fried eggs, 3.00 GRILLED STEAK SANDWICH 11.00JD

(N) (A) (PO) (D) (G) (S) (V) (VG)

(C) (E) (F) (P) (SO) (CL) (MT) (SE) (LP) (N) Nuts (A) Alcohol (PO) Pork (D) Dairy (G) Gluten (S) Shellfish (V) Vegetarian (VG) Vegan (C) Crustacean (E) Eggs (MU) (SD) (F) Fish (P) Peanuts (SO) Soya (CL) Celery (MT) Mustard (SE) Sesame (LP) Lupin (MU) Mollusks (SD) Sulphur Dioxide % % .8 5 *All prices are in Jordanian Dinar and are subject to 5% service charge and 8% government tax. .3 TO ORDER, PLEASE DIAL EXTENSION 3. Room Service is available 24 hrs. IN-ROOM DINING

6.00 MAIN COURSES ORIENTAL MIX GRILL 22.00JD (v) Charcoal grilled lamb kebab mixed with onion and parsley, lamb chops,

10.00 SHISH TAWOOK 12.00JD Charcoal grilled chicken breast marinated with yogurt, garlic and 9.00

LAMB KEBAB 12.00JD 8.00 Charcoal grilled lamb kebab mixed with onion and parsley, grilled

FROM THE GRILL ORGANIC CHICKEN BREAST 15.00JD 7.00 12:30 ً 10:30 ً BEEF TENDERLOIN 32.00JD 10.00

LAMB CHOPS 16.00JD 10.00

20.00JD 9.00 SALMON STEAK

SEABASS FILLET 22.00JD 11.00 Grilled seabass fillet, lemon Wedges

Choice of Two Sides 11.00 French Fries, Baked Potato, Mashed Potato, Steamed Vegetables,

12.00 Choice of Sauce for Meat Black Pepper, Mushroom Sauce, Herb Sauce, Plain Gravy, Mustard (G)

9.00 Choice of Sauce for Fish

DESSERT Selection of ice cream and sorbet - 2 scopes 5.00JD 11.00

(N) (A) (PO) (D) (G) (S) (V) (VG) (C) (E) (F) (P) (SO) (CL) (MT) (SE) (LP) (N) Nuts (A) Alcohol (PO) Pork (D) Dairy (G) Gluten (S) Shellfish (V) Vegetarian (VG) Vegan (C) Crustacean (E) Eggs (MU) (SD) (F) Fish (P) Peanuts (SO) Soya (CL) Celery (MT) Mustard (SE) Sesame (LP) Lupin (MU) Mollusks (SD) Sulphur Dioxide % % .8 5 *All prices are in Jordanian Dinar and are subject to 5% service charge and 8% government tax. .3 TO ORDER, PLEASE DIAL EXTENSION 3. Room Service is available 24 hrs. RESTAURANT AND LOUNGES

22.00 RESTAURANT AND BARS It is with great pleasure that we welcome you at Grand Hyatt Amman. This section will give you an insight into the appetizing culinary scene that awaits you at the hotel. Please don't hesitate to contact us if you have any questions. 12.00 32° NORTH 32° North is located at the lobby level adjacent to The Lounge, and is open for breakfast, lunch and dinner. This cosmopolitan restaurant, with its spectacular design features and exceptional ambiance, is the perfect 12.00 place to enjoy your meal.

Breakfast 6:00 am - 10:30 am (till 11:00 am on Fridays and Saturdays) Lunch 1:00 pm - 3:30 pm 15.00 Dinner 7:00 pm - 11:00 pm

THE LOUNGE Located adjacent to the lobby, the imposingly fashionable lounge, is the place 32.00 to see and be seen. From the novel designer furniture and lighting fixtures to two large open fireplaces, floor to ceiling windows in the conservatory and a spectacular view, The lounge is a truly exclusive and unique experience. The finest selection of exclusively imported teas, specialty coffees, cocktails 16.00 and beverages together with a carefully selected range of snacks and viennoiseries are available throughout the day.

20.00 Open daily 7:00 am - 1:00 am

THE TERRACE Located behind The Lounge, the unique, chic terrace is the ideal place to 22.00 and be seduced by the sensations that await you; cool sofa seating, sleek cocktail bar, soothing water features and majestic landscaping. Chill out whilst listening to the trendiest of music. The largest variety of freshly squeezed tropical juices, iced teas, specialty cocktails and novel snacks provide an optimum choice for every mood.

Open daily 4:00 pm - 1:00 am ( seasonal )

THE LOMBARD New Italian Restaurant Coming Soon!

5.00

(N) (A) (PO) (D) (G) (S) (V) (VG) (C) (E) (F) (P) (SO) (CL) (MT) (SE) (LP) (MU) (SD)

.8% 5% .3

GO ° 32 32° NORTH ° 32

11:00 10:30 6:00 1:00 ً - 3:30 ً 7:00 ً - 11:00 ً

DIALING INSTRUCTIONS TAB

1:00 7:00 Place holder DIALING INSTRUCTIONS

1:00 4:00 . GRANDGRAND Room to Room Calls Dial 8 + Room Number Local Calls Dial 9 + Telephone Number International Calls Dial 9 + country code + city code GO + telephone number Emergency 6888 Front Desk 2 Concierge 1 Guest Request 0 Zara Spa Reception 6150

32° NORTH 0 THE LOUNGE 0 THE TERRACE 0 GRAND CLUB 6950 ROOM SERVICE 3 Approximate telephone charges per minute including taxes LOCAL CALLS Minutes 1 to 3 0.300 JD

DIALING INSTRUCTIONS TAB Minutes 4 to 10 0.280 JD Minutes 1 1 onwards 0.260 JD Place holder NATIONAL CALLS Minutes 1 to 3 0.370 JD Minutes 4 to 10 0.350 JD Minutes 1 1 onwards 0.320 JD MOBILE PHONE CALLS Minutes 1 to 3 1.100 JD Minutes 4 to 10 1.000 JD Minutes 1 1 onwards 0.920 JD ARAB COUNTRIES Minutes 1 to 3 2.600 JD Minutes 4 to 10 2.375 JD Minutes 1 1 onwards 2.175 JD

USA, CANADA, EUROPE, Minutes 1 to 3 4.400 JD AUSTRALIA Minutes 4 to 10 3.900 JD Minutes 1 1 onwards 3.600 JD ASIA, SOUTH AMERICA, Minutes 1 to 3 5.900 JD AFRICA AND THE REST OF Minutes 4 to 10 5.250 JD THE WORLD Minutes 1 1 onwards 4.800 JD GRANDGRAND GRAND AT&T AND OTHER OPERATED Access Charge 1.500 JD ASSISTED ACCESS VOICE MAIL We are pleased to provide you with your own “Voice Mail System.” This System allows you to receive confidential recorded messages at the touch of a button. When the telephone message light is on, you can retrieve your voice mail by pressing the programmed button on your telephone and follow the instructions. 8 9 9 GO 6888 2 1 0 6150 320 ً 0 0 0 6950 3

0.300 3 - 1 0.280 10 – 4 HOTEL SAFETY TAB 0.260 11 Place holder 0.370 3 - 1 0.350 10 – 4 0.320 11

1.100 3 - 1 1.000 10 – 4 0.920 11

2.600 3 - 1 2.375 10 – 4 2.175 11

4.400 3 - 1 3.900 10 – 4 3.600 11

5.900 3 - 1 5.250 10 – 4 4.800 11 AT&T GRANDGRANDHOTEL SAFETY 1.500

FIRE DETECTION In the event of emergency please dial the emergency button on your phone, and & ALARMS an employee will assist you immediately.

The hotel has an extensive fire detection system. In the event of an emergency, it GO is essential to remain calm and act on the advice and directions given by the hotel staff. Here are important steps to follow in case of fire:

• Become familiar with the guestroom and the hotel floors nearest exit locations. Refer to the floor plan at the back of the guestroom’s main door. • Remain calm and do not panic. • Press the emergency button on the guestroom telephone and state the location of the fire. • Proceed to the nearest fire exit, taking the room key with you. Break the fire alarm glass en route in the corridor. • Do not use the elevators. Take the nearest fire escape by following the exit signs. • Do not make any attempt to carry any personal possessions, as they may obstruct movement. HOTEL SAFETY TAB • Always stay below the smoke level. Place holder • Use a damp cloth, pillowcase or handkerchief to cover your mouth. • If you must stay in your room, stuff wet towels and sheets under the door and then lie down on the floor. • Do not break the window. • Proceed to the assembly point at the side parking of the hotel. GRANDGRAND GRAND

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