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Guide for Rider Safety and Accessibility

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Guide for Rider Safety and Accessibility We’re happy you’ve chosen to visit Universal Studios Hollywood, and we’ll do our best to make sure you have a terrifi c time here. We are always interested in hearing v2021.03 your comments and suggestions. If you have any questions or concerns, please stop by Guest Relations or call us at 818-622-3735. We’ll be glad to help. For information, call: 1-800-864-8377 Height Requirements Quick Reference Guide Despicable Me Minion Mayhem Must be at least 40” (102 cm). Children between 40” (102 cm) and 48” (122 cm) must be accompanied by a Supervising Companion. FLIGHT Flight of the Hippogriff™ OF THE HIPPOGRIFF™ Must be at least 39” (99 cm). Children between 39” (99 cm) and 48” (122 cm) must be accompanied by a Supervising Companion. HARRY POTTER AND THE FORBIDDEN Harry Pott er and the Forbidden Journey™ JOURNEY™ Must be at least 48” (122 cm). Jurassic World –The Ride Must be at least 42” (107 cm). Children between 42” (107 cm) and 48” (122 cm) must be accompanied by a Supervising Companion. Revenge of the Mummy –The Ride Must be at least 48” (122 cm). The Secret Life of Pets: Off the Leash Must be at least 34” (86 cm). Children between 34” (86 cm) and 48” (102 cm) must be accompanied by a Supervising Companion. Silly Swirly Fun Ride Children under 48” (122 cm) must be accompanied by a Supervising Companion. The Simpsons Ride™ Must be at least 40” (102 cm). Children between 40” (102 cm) and 48” (122 cm) must be accompanied by a Supervising Companion. TRANSFORMERS™: The Ride-3D Must be at least 40” (102 cm). Children between 40” (102 cm) and 48” (122 cm) must be accompanied by a Supervising Companion. PARTICIPATE; RE;SPONSIBLY FAILURE TO FOLLOW POSTED GUIDELINES MAY RESULT IN SERIOUS INJURY Oil EXPULSION FROM THE PARK WIZARDING WORLD and all related trademarks, characters, names, and indicia © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s21) The Simpsons™ & © Twentieth Century Fox Film Corporation. All Rights Reserved. Kung Fu Panda © 2021 DreamWorks Animation LLC. All Rights Reserved. TRANSFORMERS and all related characters are trademarks of Hasbro and are used with permission. © 2021 Hasbro. All Rights Reserved. © 2021 DreamWorks LLC and Paramount Pictures Corporation. Licensed by Hasbro. Jurassic World is a trademark and copyright of Universal Studios and Amblin Entertainment, Inc. Licensed by Universal Studios. All Rights Reserved. Universal elements and all related indicia TM and © 2021 Universal Studios. All rights reserved. March 2020 Version. 20-OPS-29438 TABLE OF CONTENTS WELCOME We have provided this guide to give you as much detailed information about each attraction experience as possible. Our ATTRACTION INFORMATION SYMBOL DESCRIPTIONS 4-5 goal is to ensure that everyone is able to make well-informed GENERAL INFORMATION 6-9 decisions about their ability to safely, comfortably and conveniently Parking experience each of our attractions. If, at any time, you feel that you Wheelchair and Electric Convenience Vehicle Rental do not have enough information to make these decisions, please Restrooms contact any of our experienced Team Members for help in planning Family Center your day. First Aid Guests Using Wheeled Mobility Devices Additionally, we have included specific information for guests Manual-Driven and Power-Driven Mobility Device Safe with disabilities. This information provides a clear outline of Usage Policy the accommodations at each attraction, as well as the physical Guests Using Electric Convenience Vehicles (ECVs) requirements for entering or exiting ride vehicles and other and Electric Wheelchairs attraction areas. It is important to note that, although all of our Guests Using Oxygen Tanks/Devices Team Members are eager to make your day as pleasant as possible, Hearing Disabilities they are not trained in lifting or carrying techniques and therefore Captioning cannot provide physical assistance. We suggest that guests with Assistance for Guests Who Are Deaf or Hard of Hearing disabilities bring a companion who can provide any physical Telephones assistance that may be needed. Large-Print and Braille Scripts Service Animals Guests with Prostheses Our goal is to provide the best accommodation possible to all of our Casts or Braces guests. With the information that follows, and the expert assistance Evacuations our Team Members can offer in answering questions, we are confident the experience you have with us will exceed ACCOMPANIED BY A SUPERVISING COMPANION 9 your expectations! EXPLANATION OF TERMS 9 Attraction Description Important Access Information HEALTH AND SAFETY Rider Requirements Guests with Service Animals Information for Guests Using Mobility Devices In accordance with CDC guidelines we have enhanced sanitization procedures and implemented additional measures for distance SAFETY ADVISORY 10 For Your Safety spacing and screening. Ride Information A face covering is required for all Guests and Team Members Lost Items while traveling throughout our resort. If you have a disability that Magnetic Fields prevents you from wearing a face covering, please contact Guest Restraint Systems Services about our alternate accommodation, which is to wear a Loose and Free-Flowing Articles face shield with drape during your visit. Please note that a face shield is not permitted on certain attractions, so Guests will have to ATTRACTION DESCRIPTIONS switch to a face covering for those experiences. Despicable Me Minion Mayhem 11 We ask that all Guests comply with the following: Dino Play for Kids 11 DreamWorks Theatre Featuring Kung Fu Panda 12 Face Covering Required Flight of the Hippogriff™ 12-13 Harry Potter and the Forbidden Journey™ 13-14 Wash your Hands often with soap and water Jurassic World - The Ride 14 Revenge of the Mummy – The Ride 14-15 Keep 6 feet (2 meters) between your travel party and others The Secret Life of Pets: Off the Leash 15-16 Silly Swirly Fun Ride 16 The Simpsons Ride™ 16-17 Please note that the CDC advised that older adults and people of Special Effects Show 17 any age who have serious underlying medical conditions might be at Studio Tour 17-18 a higher risk for severe illness from COVID-19. Guest should evaluate Super Silly Fun Land 18 their risk in determining whether to attend. TRANSFORMERS™: The Ride-3D 18-19 People who show no symptoms can spread COVID-19 if they are Universal’s Animal Actors 19 infected, any interaction with the general public poses an elevated risk WaterWorld 19 of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit. We appreciate your cooperation during this unprecedented time. Attraction employs safety restraints which may ATTRACTION INFORMATION restrict certain guests from riding due to body shape and size. A test seat is available at select SYMBOL DESCRIPTIONS attractions to assist guests in determining their ability to ride. You will see the following symbols used throughout the Attraction Descriptions section and the Ride Warning signage: Guests must transfer to a manual wheelchair. Attraction is not allowed for guests with a history of heart conditions or abnormal blood pressure. Guests must be able to transfer to the ride vehicle’s seating with assistance from another member of their party. Attraction is not allowed for guests with a history Attraction Team Members may not assist. of neck, back or similar physical conditions. Guests may remain in their wheelchair throughout the attraction experience. Expectant mothers are not allowed on this attraction. Guests may remain in their Electric Convenience Vehicle (ECV) throughout the attraction experience. Attraction is not recommended for those susceptible to motion sickness or dizziness. Guests must be of the indicated height to experience this attraction. Attraction is not recommended for guests who are susceptible to fear of heights. Children within this range of height must be accompanied by a Supervising Companion. Attraction is not recommended for guests who have medical sensitivity to strobe effects. Parental discretion is recommended due to mature themes or frightening images. Attraction is not recommended for guests who have medical sensitivity to fog effects. Closed Caption available. Attraction is not recommended for guests who have fear of enclosed spaces. Open Caption monitors available. Attraction is not recommended for guests wearing casts. Audio available for portions of the attraction through Assistive Listening Devices. Attraction is not recommended for recent surgery or other conditions that may be Large print scripts with Braille are available for loan. aggravated by this ride. Braille Prosthetic limbs should be secured to prevent Attraction/ride vehicle can accommodate hazards or loss due to ride forces. service animals. One natural leg must fit underneath the shin Attraction/ride vehicle not accessible for guard. Prosthetic limbs should be secured to service animals. Service animal kennel available prevent hazards or loss due to ride forces. upon request. 4 5 MANUAL-DRIVEN AND POWER-DRIVEN MOBILITY DEVICE SAFE USAGE POLICY GENERAL INFORMATION Guests must adhere to Universal Studios Hollywood’s safe usage policy for manual-driven and power-driven mobility devices, such as, but not limited to, standard wheelchairs, stroller-wheelchairs, PARKING scooters, walkers, or other manual-driven mobility devices and Guests entering the toll plaza with an accessible parking permit will be power-driven wheelchairs, Electric Convenience Vehicles/scooters, directed to the parking area for guests with disabilities. Segways or other power-driven
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