Surrey Care Services Directory 2010/11 A Care Choices Publication cts nta l co efu Us • e ar t c lis ia ec Sp • es m o h re a C • rt o p p u s e m o H Guildford Castle and gardens The comprehensive guide to choosing and paying for care Also available electronically at www.carechoices.co.uk and in spoken word through Browsealoud ‘Live Your Life Your Way’ CHD Living - intimate and private care centres, set in beautiful landscaped gardens CHD Living services include: Residenal | Nursing | Respite | Palliave | Demena | Mental Health Supported Living | Home Care | Live-in Care • Care is tradional, individual and person centred • Care is always delivered with respect, dignity and kindness • CHD Living provides hospitable facilies to meet individual needs • Choice of modern or tradional sengs • Choice of large bed sing rooms or single en-suite rooms • Choice of freshly prepared meals and snacks using local produce South London & North Surrey South West Surrey Kings Lodge Care Centre | Byfleet Brownscombe House | Haslemere KT14 7BQ | Tel: 01932 358700 GU27 3PL | Tel: 01428 643528 Park Lodge | Surbiton Crest Lodge | Hindhead KT5 8QA | Tel: 0208 390 7712 GU26 6PS | Tel: 01428 605577 Beaufort Lodge | Kingston St. Catherine’s Manor | Guildford KT1 2TQ | Tel: 0208 546 2073 GU3 1LJ | Tel: 01483 531181 Theord Lodge | New Malden Surrey Hills | Godalming KT3 5DT | Tel: 0208 942 6042 GU8 5UA | Tel: 01428 682346 Longdene Homecare | North Surrey Surrey Heights | Godalming Tel: 01932 254276 GU8 5UA | Tel: 01428 682734 Bagshot Park Care Centre | Bagshot Longdene Homecare | South Surrey Coming Soon Tel: 01483 413131 For further informaon or to arrange a visit please email: [email protected] | Or call: 01423 413121 www.chdliving.co.uk All services are registered with CQC | Providers of Care since 1984 Contents Introduction from Surrey County Council 4 ‑ Regions covered by this Directory 6 Where do I start? 8 ‑ Personalised care and support 8 ‑ Self Directed Support 8 ‑ Inspection and registration of care services 30 ‑ Personal Budgets 8 ‑ Protecting vulnerable adults 31 ‑ Direct Payments 9 ‑ Compliments, comments and complaints 32 ‑ Assessment 10 ‑ How solicitors can help 32 ‑ Advocates can help 12 ‑ Surrey Care Association Ltd 33 What care is available? 12 ‑ Paying for care services 34 ‑ Leaving hospital 12 ‑ Deferred Payment Agreements 34 ‑ Home care 12 ‑ Attendance Allowance 34 ‑ Home care agency checklist 13 ‑ NHS Nursing Care Contribution 34 ‑ The Re‑ablement Service 14 ‑ NHS Continuing Care Funding 34 ‑ Community alarms and Telecare 15 ‑ What will you have to pay for your care? 36 ‑ Maintaining your home 16 ‑ Running out of money 37 ‑ In Touch 16 ‑ Out of county care 37 ‑ Carers 17 ‑ Useful contacts 38 ‑ Respite care and short breaks 17 Independent home care providers 40 ‑ NHS Continuing Healthcare 17 Home care provider listings 42 ‑ Supported Living 17 Listings of care homes / homes with nursing 54 ‑ Sheltered (or retirement) housing 18 ‑ Extra Care 18 Care home and care homes with nursing listings are divided into the regions shown below and ‑ Residential care 18 the map on page 6. ‑ Care home checklist 19 North West Surrey 54 ‑ Specialist care services 20 ‑ Mental health services 22 • Care homes.............................................................. 54 ‑ Services for people with dementia 24 • Care homes with nursing................................... 60 ‑ Dementia care 24 North East Surrey 66 ‑ Support in the community 24 • Care homes.............................................................. 66 ‑ Residential dementia care 24 • Care homes with nursing................................... 72 ‑ Social Information on Disability (SID) 25 South West Surrey 75 ‑ Care Quality Commission (CQC) 25 • Care homes.............................................................. 75 ‑ Residential Dementia care checklist 26 • Care homes with nursing................................... 81 Essential information 30 South East Surrey 85 ‑ Care home contracts 30 • Care homes.............................................................. 85 ‑ Monitoring ethnicity, religion and belief 30 • Care homes with nursing................................... 99 ‑ Who can help? 30 Indices 111 Surrey County Councilʼs distribution of this publication does not constitute their support or recommendation of any of the products or services advertised within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Surrey County Council nor Care Choices can be held responsible for any errors or omissions. Alternative formats This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word. 3 Introduction from Surrey County Council Welcome to the latest issue of the Surrey Care responsible for their own allocated budget, or sum Services Directory which provides information for of money which they can use to purchase their own local residents on the care and support choices care from the person or provider they want. This available across the county. will be subject to an assessment. This is an exciting opportunity for people to decide for themselves the What we do package of care they need which offers them the Adult Social Care Services in Surrey provide social best support from within their local community and care to vulnerable adults, those with disabilities and at the best value for money. We have begun to roll older people. out personalisation through Adult Social Care Services and the early signs show improved Our approach outcomes and more fulfilling lives for many people. • People who use services and family carers drive The Government recognises the importance of and co‑design all that we do helping people early enough and in the right way • Every person experiences a person‑centred so that they remain healthy and recover quickly approach to accessing support from illnesses. Adult Social Care fully supports this • Increased managerial and organisational policy intent through working closely with other competence and efficiency organisations including the NHS, District and • Effective partnerships delivering real outcomes for Borough Councils and organisations from the the residents of Surrey independent and voluntary sector to promote the • Improved performance ‑ we are currently judged health and wellbeing agenda across Surrey. This will as adequate but aspire to be world class become the major focus of future services to adults • We work hard and are accountable to the people across Surrey. we serve. The future Our vision By April 2011 Adult Social Care Services will have We, in the Adult Social Care Services in Surrey, are rolled out this personalised approach across Surrey. determined to provide trusted, high quality, This underlines our commitment to community‑ personalised and universal social care support to all based services that are local, relevant and value for adults who have been assessed as requiring a money. service. We continue to work closely with the Care We are passionate about making a real difference Quality Commission (CQC) inspectors and care to peopleʼs well‑being and their ability to remain in providers to ensure quality standards are their own homes and maintain their independence. consistently maintained in the care we provide to We will do this by working closely with the people in Surrey. New regulations for registered individual and their respective family / carer residential and home care (domiciliary) services recognising their expertise in understanding what focus on improved outcomes around involvement support will make the difference to their quality of and information, personalised care and treatment, life and help them stay living in their own home. safety and safeguarding. This ʻperson‑centredʼ approach is supported by the With new plans for Health and Social Care introduction of Self Directed Support or provision from central Government we anticipate ʻpersonalisationʼ as it is more commonly known. that there will be more fundamental changes taking place over the next few years. Surrey County Personalisation Council and its strategic partners will continue to Personalisation enables people to have and be plan, shape and deliver services through Continued on page 6 4 FOR ADDITIONAL CARE PROVIDER INFORMATION CALL US ON 0800 38 92 077 Offering flexible, supportive choices to meet individuals’ needs We provide high quality services for older people, adults with physical and sensory disabilities and people with learning disabilities. These include residential care, day activities, supported living arrangements, the Shared Lives scheme* and services to help people recover their daily independence after illness or crisis. * formerly the adult placement scheme for people with learning disabilities. Call our dedicated Adult Social Care phoneline for more information on the care and support options available. 0300 200 1005 www.surreycc.gov.uk Making Surrey a better place Introduction from Surrey County Council continued consultation and involvement with local people organisations. Our website provides details on and actively encourage residents to have their say Local Authority and community services at in the matters that will affect them and their www.surreycc.gov.uk families in the future. Alternatively, the public can access wide‑ranging local information and advice from a new web‑ Information and advice based directory called Surrey Information Point on This Directory, aimed at helping people and their