enough. The tendrils of the Covid pandemic Thetendrilsenough. pandemic oftheCovid an ever-changing restric mosaicofgovernment reached virtually every person and every business business andevery person reached virtuallyevery yet to rebound to inmost levels pre-Covid For most,2020cannotfadeinto fast memory provider JetNet.provider For North it was off America, pared to April2019,according to industrydata usage declined by more than 65 percent com more than65percent usage declinedby tions intended to combatthevirus’sspread. tries suchastravel especiallyconstricted were by to the airlines, business aviation activityhas its brethren, commercial carrier it still has in every countryintheworld, butsomeindus in every locations. Ayearago,globalbusinessaviation by 68 percent year-over-year. 68percent by Yet incontrast *FBOs withsamechangeare listedinalphabeticalorder JET AVIATION ATLANTIC AVIATION ALLIANCE AVIATION SERVICES ATLANTIC AVIATION CUTTER AVIATION GARY JETCENTER GLACIER JETCENTER CUTTER AVIATION SIGNATURE FLIGHTSUPPORT SHELTAIR SIGNATURE FLIGHTSUPPORT SHELTAIR MOST IMPROVED FBOSOVER THEPAST 12MONTHS PROVO AIRCENTER NORTHEAST AIR HILL AIRCRAFT ROSS AVIATION FBO While privateWhile aviation than fared better FBO SURVEY2021TheAmericas AIRPORT CODE KMKE KABQ MBPV KPWM KFTY KHOU KLGA KSAN KJFK KTRM KAFW KGYY KGPI KDVT KDAL KPDX Report by Curt Epstein, charts and data by Dave Leach Dave by data and charts Epstein, Curt by Report - - - JOHN FKENNEDY INTERNATIONAL JACQUELINE COCHRANREGIONAL ALBUQUERQUE INTERNATIONAL SUNPORT GENERAL MITCHELL INTERNATIONAL AIRPORT GARY/CHICAGO INTERNATIONAL GLACIER PARK INTERNATIONAL SAN DIEGOINTERNATIONAL WILLIAM PHOBBY PROVIDENCIALES PORTLAND INTERNATIONAL JETPORT FULTON COUNTYAIRPORT-BROWN FIELD LA GUARDIA FORT WORTH ALLIANCE PHOENIX DEERVALLEY DALLAS LOVE FIELD PORTLAND INTERNATIONAL over flying with large groups, it climbed back flying withlargegroups, it climbedback over set the previous year,set the previous an impact that was felt by steadily increased andinDecember, spurred by 67 percent of FBO respondents reported ofFBOrespondents 67 percent a and thatthetop wastheeffectsof concern aviation offthepace finishednearly18percent a surgein charter faced activityaspassengers reduced commercial availability and concerns availabilityreduced commercial andconcerns year-over-year decrease in fuel sales from 2019 North For America. 2020, worldwide private pandemic ontheeconomy,pandemic aircraft transient the FBOindustry. traffic, andservice their keeping teamsintact. tion BusinessStrategies Group (ABSG) noted to in worldwideand5percent within3percent In itsannualFBOFuel SalesSurvey, Avia OVERALL AVERAGE - 4.50 4.58 4.28 4.40 4.36 4.48 4.33 4.24 3.88 4.45 4.34 3.94 4.37 4.47 4.31 4.18 customers entering theprivate aviation for arena said Douglas Wilson, president and senior andsenior president Wilson, said Douglas shares have picked uptheslack,withmanynew suffered through similar declines was during about six years to back to recover we where ation Resource Group International (ARGI). who had likely been on-the-fence prior to Covid,” who hadlikely priorto on-the-fence been Covid,” Chambers, atthe2007peak,”saidMark were market from thefront ofthe[Part ]121cabin, forindustryconsultantAvimanaging partner tranche ofcustomers enter theprivate aviation the firsttime.“Theindustrysaw new another the Great Recessionittook [2008-2010]when below normal levels, charter normallevels, below andfractional “Putting 2020 in context, “Putting the last time FBOs Though corporate travel far hasremained OVERALL 2020 4.06 4.28 3.80 4.38 4.35 4.35 4.33 3.78 4.21 4.21 4.21 4.21 4.41 4.18 4.12 4.13 CHANGE FROM LAST YEAR 0.21 0.10 0.10 0.10 0.10 0.16 0.15 0.15 0.13 0.12 0.12 0.12 0.12 0.14 0.17 0.11 - of businessaviation to exogenous threats of investors,” “It’s explainedWilson. nolon on thebuyside.” of press timehasattracted a$4.7billionoffer, owners, unlikeowners, theaftermath ofthe2008 counters, whileseatingareas inlobbiesand excel inallfivecategories. distancing. required Staffwere to wearmasks differential wasimmediately a differential justified togain struck as the cost Covid when changed for them change, infrastructure firms are getting inchange, infrastructure firms are getting categories, assomelocationsthatearnedthe adopted were cleaning regimens asNATA begantheirshift. asthey each staffer New survey. To reach thetop rungs,alocationmust self-certifying program builtaround best spotlighted andshiftingmore passengers ofprivatesince thebenefits travel are being swung to market itbeingaseller’s forFBO asked to itsreaders rate visited they theFBOs toan attempt protect theirstaffand reassure approximately 70 U.S. locations. and acquisitions] side is that the resiliency and acquisitions]sideisthattheresiliency and bountiful refreshment bars, replaced in bars,replaced and bountifulrefreshment greater theirhealth.” locusofcontrol over ger justmid-marketger private equitydriving while customers, ifnotmandated state by Atlantic,hasresumed itsCovid- which owns Infrastructurewhile Macquarie Corp. (MIC) rules, were encouraged to encouraged rules, were do so. Some FBOs many locations by pre- many locationsby nities, Pilot Amenities, Facilities,nities, PilotAmenities, andCSRs. It year as part of its annual survey report, most most report, year aspartofitsannualsurvey FBO chain—sparked abiddingwar, whichas Flight SupportandAtlanticAviation. Efforts pandemic required FBOoperatorspandemic to respond partner of FBO Partners. “The value proposition ofFBOPartners.partner “Thevalue proposition practices as recommended by theU.S. by practices asrecommended Cen from airlineterminals to Chambers FBOs,” inourindustryfrom 2020looksdifferent financial meltdown. recovery “Thecurrent their customers. ters for Disease Control and Prevention, allin ters Control and Prevention, forDisease to acquire Signature—the world’slargest tion snacks. Plastic screens went upatCSRtion snacks. went Plasticscreens too.” Indeed, atplay currently are thetwo told investment perspective, bringing a new class bringinganew perspective, investment indicated that traffic ramped up in the second in the top 10 percent of FBOs in this year’s inthisyear’s in thetop ofFBOs 10percent tois notenough specializein just oneor two introduced itsSafety1stClean:avoluntary, instituted temperature checkprotocols for ways.in other ofcandy bowls Gonewent interrupted efforts to sell the company, with in fivecategories: LineService, Ame Passenger like have Covid demonstrated thatFBOs lounges were reconfiguredlounges were to promote social half of 2020 and has stayed strong through the half of2020andhasstayed strong through the highest overall score inacategoryhighest overall didnotplace beginning ofthisyear. behave more like infrastructure from an biggest namesintheindustry:Signature “What’s truly changed on the [mergers Against thisbackdrop, Among the FBOs that Among theFBOs Given thoseparameters,Given theneedlehas In addition to levels, affectingtraffic the AIN. “Thishasheightened theinterest packaged, single-por ­

AIN AIN spoke with this spoke withthis onceagain n - - - - ­

© 2021 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com cumulative rating from one year ago. year one from rating cumulative FBO’s that versus decrease or increase FBO’s an show will results year’s This present. the through 2014 from given ratings all of age for this FBO. particular average overall the at arrive to 250 by divided is sum the then and together added are ratings category 250 These ratings. category 250 of total a receive would FBO the then categories), five the of each in arating FBO that gave evaluators 50 all that assuming (and people 50 by evaluated was FBO a particular if words, other In FBO. the by received ratings category all of number total the by sum resulting the dividing and FBO that by received ratings category individual the all adding by calculated is average overall FBO’s An Score Calculations address, and concentration of scores. IP address, email as such factors by dubious as identified ratings remove necessary, if and, review, flag, to a system have we site new our On accuracy. their ensure to ratings review we year Each Observations being the highest. 5 and lowest the 1being 5, 1to from anumber assign to asked is sentatives (CSRs). For each of these categories, the participant pilotamenities; facilities; amenities; and customer repre service passenger service; line categories: five in year previous the ited 2021. 10, Feb. through 2020 1, Dec. from place took promotion this of bulk The e-newsletters. our in ments announce and email via readers contacted We months. 12 ceding pre the in visited had they FBOs for ratings new give and update significant. statistically still are results the that confirming after 20 to 30 from threshold rating the moved we this of because Partly period. survey prior the during had they as much as nearly flown not had they us informed readers many as pandemic COVID-19 the to due year this feedback reduced slightly see did We published. be to scores their for eligible are ratings more or 20 received have that FBOs only and basis aper-user on counted is FBO an of rating recent most the Only today. through 2014 from scores of average lative comment. updated an leave and rating prior a affirm or change easily can they list this from and FBOs ized personal of alist keep to subscribers allows site Survey FBO The The Survey list of 4,500 FBOs worldwide. acomprehensive respondents offer now and year each FBOs add survey. the to added were world the of rest the and America North of remainder the arrangements FBOs. with In later years, qualifiedsubscribers in make or use who people dispatchers—the and attendants, flight questionnaire by mail to qualified subscribers in the U.S.—pilots, survey apaper out sent we Initially, surveys. annual these from results the reporting and customers their provide FBOs that vice AIN History Americas. the in tions opera fixed-base covers survey FBO AIN’s on report This METHODOLOGY AND RULES SURVEY FBO has been conducting surveys since 1981, asking about the ser Overall averages are calculated using the cumulative aver cumulative the using calculated are averages Overall vis they FBOs evaluate to readers asks site survey FBO The cumu the reflect website our on and report this in scores The to continued have We online. survey FBO the moved we 2006 In From April 1, 2020, until Feb. 10, 2021, we asked subscribers to to subscribers asked we 2021, 10, Feb. until 2020, 1, April From on theshuttlebusto/fromhotel,oranyothertime thatisconve experiences attheFBOsyouvisit. nient foryou.Log ontowww.ainonline.com/fbosurvey torateyour It takes onlyaminute, and youcandoitwhilewaitingforpassengers, DON’T WAIT— REMINDER AIN’s FBOsurveyisnowopenforyear-round feedback. ------JET CENTERAT SANTA FE JET AVIATION TOP RATED FBOSINTHEAMERICAS (BY OVERALL AVERAGE) TEXAS JET ATLANTIC AVIATION CARVER AERO(FormerlyAdvanced Air) ATLANTIC AVIATION GLOBAL AVIATION ATLANTIC AVIATION AERO-ONE AVIATION AMERICAN AERO CUTTER AVIATION SIGNATURE FLIGHTSUPPORT GLOBAL SELECT SHELTAIR FBOs withsame overallaveragearelisted inalphabeticalorder SKYSERVICE SWIFT AVIATION SERVICES SHELTAIR SIGNATURE FLIGHTSUPPORT SHELTAIR VAIL VALLEY JETCENTER SHELTAIR SHELTAIR SHELTAIR SHELTAIR STUART JETCENTER WILSON AIRCENTER RECTRIX NATIONAL JETS MCKINNEY AIRCENTER WILSON AIRCENTER EMBRAER FBO ROSS AVIATION MILLION AIR MERIDIAN HAYWARD WILSON AIRCENTER WESTERN AIRCRAFT DEL MONTEAVIATION MONTEREY JETCENTER NORTHEAST AIR MILLION AIR MILLION AIR FARGO JETCENTER MODERN AVIATION MILLION AIR MERIDIAN TETERBORO PENTASTAR AVIATION HENRIKSEN JETCENTER HENRIKSEN JETCENTER BASE OPERATIONS AT PAGE FIELD HERITAGE AVIATION BANYAN AIRSERVICE BUSINESS JETCENTER FBO CYYZ SDCO AIRPORT CODE KFLL KTKI KSTP KDAB KLGB KHPN KHWD KCBF KCLT KHIO KMRY KMTJ KPHX KSAV KSDL KMRY KPWM KCHA KSAF KSAT KORL KFTW KIND KFAR KAPA KPHX KCRQ KADS KEGE KJAX KMKC KPIE KTEB KDHN KSRQ KPTK KFTW KEDC KTPA KTME KFMY KMEM KPBI KBTV KFXE KBOI KSGR KFLL KDAL KSUA JACKSONVILLE INTERNATIONAL TETERBORO TAMPA INTERNATIONAL COUNCIL BLUFFS MUNICIPAL CHARLOTTE/DOUGLAS INTERNATIONAL ADDISON AUSTIN EXECUTIVE CENTENNIAL CHARLES B.WHEELERDOWNTOWN SOROCABA ST PAUL DOWNTOWN HOLMANFIELD AIRPORT SAVANNAH/HILTON HEADINTERNATIONAL SCOTTSDALE SANTA FEMUNICIPAL SAN ANTONIO INTERNATIONAL WESTCHESTER COUNTY ST PETERSBURG-CLEARWATER INTERNATIONAL SARASOTA/BRADENTON INTERNATIONAL SUGAR LANDREGIONAL ORLANDO EXECUTIVE OAKLAND COUNTYINTERNATIONAL FORT LAUDERDALE/HOLLYWOOD INTERNATIONAL MCKINNEY NATIONAL AIRPORT DAYTONA BEACH INTERNATIONAL LONG BEACH /DAUGHERTY FIELD HAYWARD EXECUTIVE WITHAM FIELD LESTER B. PEARSONINTERNATIONAL PORTLAND-HILLSBORO MONTEREY PENINSULA MONTROSE REGIONAL PHOENIX SKY HARBORINTERNATIONAL MONTEREY PENINSULA PORTLAND INTERNATIONAL JETPORT LOVELL FIELD INDIANAPOLIS INTERNATIONAL FORT WORTH MEACHAM INTERNATIONAL HECTOR INTERNATIONAL PHOENIX SKY HARBORINTERNATIONAL MC CLELLAN-PALOMAR EAGLE COUNTYREGIONAL DOTHAN REGIONAL FORT WORTH MEACHAM INTERNATIONAL HOUSTON EXECUTIVE PAGE FIELD MEMPHIS INTERNATIONAL PALM BEACH INTERNATIONAL BURLINGTON INTERNATIONAL FORT LAUDERDALE EXECUTIVE BOISE AIRTERMINAL/GOWEN FIELD FORT LAUDERDALE/HOLLYWOOD INTERNATIONAL DALLAS LOVE FIELD 4.59 4.59 4.59 4.60 4.61 4.61 4.61 4.61 4.61 4.62 4.62 4.62 4.62 4.62 4.58 4.63 4.58 4.63 4.58 4.65 4.63 4.58 4.66 4.64 4.58 4.66 4.64 4.58 4.66 4.64 4.59 4.67 4.64 4.59 4.67 4.64 4.59 4.76 4.76 4.74 4.75 4.71 4.71 4.73 4.73 4.70 4.68 4.69 4.70 4.68 4.67 4.68 AVERAGE OVERALL -0.01 -0.05 -0.01 -0.04 -0.05 -0.03 -0.04 -0.02 -0.01 -0.01 -0.04 -0.02 -0.01 -0.04 -0.02 -0.01 -0.01 -0.02 0.04 0.04 0.01 0.00 0.06 0.01 0.00 CHANGE FROM 0.06 0.17 0.02 0.05 0.02 0.03 0.03 0.00 0.03 0.08 0.01 0.00 0.03 0.01 0.03 0.05 0.02 0.03 0.01 0.02 N/A N/A N/A N/A N/A N/A N/A LAST YEAR Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 10% Top 10% Top 10% Top 10% Top 10% Top 10% Top 10% Top 10% Top 10% Top 10% Top 10% Top 10% Top 5% Top 5% Top 5% Top 5% Top 5% Top 5% Top 5% Top 5% Top 5% Top 5% Top 5% Top 5% Top 5% Top 5%

© 2021 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com 25-seat A/V-equipped ahigh-speed room, andeven conference Aviation. Oak at Michigan’s The location,one of six FBOs operators, localscion andtwodecadesagoitwaspurchased by of a10,000-gallonjet-A tankandtwo10,000-gallonavgas tanks. of thecompany, asitwasthefirst Stage 1andStage3 to achieve decades, starting out as the flight department for the Chrysler fortheChrysler decades, startingoutastheflightdepartment dishwasher for aircraft service items. foraircraftdishwasher service park 80covered It offers ening ening materials to provide a tranquil environment, a fully to employee culture, from thenewest thehighestexecutive.” each year since 2017 and repeating from last year with a share in speakers wallsalongwithsound-damp inthelobby embedded sadors forNorth Texas andwetake seriously.” thatjobvery soundproofed snooze room, shower facilities, a crew din facilities,acrew soundproofed snoozeroom, shower While it has occupied its permanent facility forlessthanfive it has While occupied itspermanent That dedicationearnedthelocationitshighestscore thisyear aware ofaparticularitem acustomer, by preferred the staffwill and amenities such as self-tinting glass windows, white noise gallons ofjet-A and33,000gallonsofavgas withtheaddition ground soononanadditional70,000 sqftofaircraft storage, and Corporation. It eventually extendedCorporation. to It eventually itsservices jet other registration under theInternationalregistration under Standard forBusinessAvia noted are AngelaThurmond,addingifthey manager general make sure to have arrive.“We they itonhandwhen are ambas vice, with its staff undergoing Ritz-Carltonvice, withitsstaffundergoing training. “We are the inthe hasmadeitsnameknown FTW Aero years, American Edsel B.Ford Henry II,thegreat grandson ofthelegendary president Bob Agostino. “It is a daily discipline ingrained in our Metroplex, scoringinthetop oftheAINFBOSurvey 5percent first and last people our guests see when they visitthisarea,” they first andlastpeopleourguestsseewhen tering thelatest top-of-line business jets. It expects to break vice Aero IS-BAHStage3,”saidAmerican even that gobeyond ofcompetenciestion Handling(IS-BAH).“Safetyisabyproduct ranking,the highestoverall according to AINreaders. ing room with china service,a well-stocked refreshment bar, ing spacesto protect carsfrom theintense Texas sun. it increased itsAvfuel-branded fuelstorage lastyearto 70,000 in theCSRcategory (4.86). Sharing the top seat in this year’s AIN land CountyInternational, traces itsexistence backnearlysix hold atFTW, with255,000 sqftofhangarspacecapableshel The 8,600-sq-ftterminal features anarray oftechnologies The Signature Select-badged FBOoccupiesa34-acre lease The company is also well versed intheartofcustomerThe companyisalsowellversed ser Since its beginning in 2012, safety has been thecornerstoneSince itsbeginningin2012,safetyhasbeen 4.76 AmericanAero FTW Oakland CountyInternationalAirport(PTK), Fort Worth MeachamInternationalAirport AIN 4.76 Pentastar Aviation FBOsurvey 2021» (FTW), FortWorth, Texas Pontiac, Michigan survey is Pentastar TheAmericastop 5percent ------24-hour maintenance andinterior refurbishments. has It even ees offer everything from aircraft management andcharter, from aircrafteverything management ees offer to oftheterm, sense thecompanyandits163onsiteevery employ Ford, to pursuehispassionforaviation. FBOin Afull-service its own in-house kitchen,its own FiveStar Gourmet,whichsupplies JACKSONVILLE JETSCAPE ATLANTIC AVIATION ATLANTIC AVIATION ATLANTIC AVIATION ATLANTA CHATTANOOGA CHARLOTTE CHARLESTON SHELTAIR SHELTAIR SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SHELTAIR SIGNATURE FLIGHTSUPPORT SHELTAIR SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT WILSON AIRCENTER WILSON AIRCENTER WILSON AIRCENTER NAPLES AVIATION PRIVATESKY AVIATION SERVICES BASE OPERATIONS AT PAGE FIELD BANYAN AIRSERVICE EPPS AVIATION NATIONAL JETS HILL AIRCRAFT MEMPHIS FORT MYERS/NAPLES FORT LAUDERDALE DAYTONA BEACH BOCA RATON/POMPANO BEACH FBO SOUTHEAST AIRPORT KMEM KMEM KRSW KPMP KFMY KDAB KCHA KCHS KCHS KPDK KPDK KPDK CODE KBCT KBCT KAPF KFXE KJAX KFTY KFTY KCLT KFLL KFLL KFLL KFLL Top Rated FBOsintheAmericasbyRegion AVERAGE OVERALL 2020 4.20 4.69 4.02 4.29 4.59 4.68 4.26 4.65 4.55 4.55 4.25 4.39 4.62 4.33 4.33 3.95 4.43 4.67 4.73 4.61 4.15 4.14 4.71 4.17 LAST YEAR CHANGE -0.06 -0.08 -0.06 -0.05 -0.06 -0.02 -0.04 -0.04 -0.10 -0.13 FROM FROM 0.06 0.05 0.03 0.03 0.03 0.02 0.02 0.04 0.04 0.01 0.01 0.01 0.21 N/A

- of hangar spacethat shelters 21 aircraft ranging from an departure lounge. departure conference rooms,conference and the FiveStar Café. Unique among catering to aircraft operators aswellmealsto airportworkers sports teams, jet bridge, baggage with carousel,its own and space. It hasapair ofterminals withthemain 5,000-sq-ft and is certified under under and iscertified NATA’sProgram for Safety1stClean and customers. Covid mitigation. Covid Gateway forflightsinto Washington Reagan National Airport Eclipse to aBoeingBBJand10acres ofreinforced ramp FBOs, the10,000-sq-fttwo-storyFBOs, satellite Stargate terminal under theDASSP,under IS-BAHStage1registration hasachieved is speciallyequippedto handlelargecharter flightssuchas building offering passenger lounges,multimedia-equipped passenger building offering JET AVIATION TAC AIR ATLANTIC AVIATION ATLANTIC AVIATION ATLANTIC AVIATION ATLANTIC AVIATION ATLANTIC AVIATION ATLANTIC AVIATON TAMPA /ST. PETERSBURG ORLANDO SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT STUART JETCENTER SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SHELTAIR SHELTAIR SIGNATURE FLIGHTSUPPORT SHELTAIR SHELTAIR SHELTAIR SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SHELTAIR SARASOTA SAVANNAH FBO WEST PALM BEACH /STUART FONTAINEBLEAU AVIATION RECTRIX MILLION AIR LYNX FBODESTIN NORTHWEST FLORIDA NASHVILLE MIAMI RALEIGH/DURHAM The sprawling 22-acre complexincludes130,000sqft The Avfuel asaDCA Approved location, whichalsoserves SOUTHEAST AIRPORT CODE KMCO KMCO KRDU KRDU KBNA KBNA KSRQ KSUA KSUA KSPG KOPF KOPF KOPF KECP KDTS KSAV KTLH KORL KORL KMIA KTPA KTPA KPBI KPBI KPBI KPIE AVERAGE OVERALL 2020 4.09 4.59 4.59 4.68 4.66 4.55 4.39 4.52 4.63 4.36 4.52 4.48 4.24 3.89 3.89 4.34 4.42 4.43 4.44 4.07 4.75 4.73 4.21 4.41 4.15 4.12 LAST YEAR CHANGE -0.05 -0.06 -0.05 FROM FROM -0.03 -0.03 -0.02 -0.03 -0.02 -0.04 -0.04 -0.04 -0.01 -0.01 0.09 0.08 0.06 0.05 0.02 0.03 0.04 -0.1 0.07 0.01 N/A 0 0

© 2021 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com A perennial topA perennial inthe scorer over theyears.”over or rain andaland-sideporte onthetwo Arenovation cochere. focusedonoptimizingtheireffi timeandremain our clients’ of private aircraft. Located to directly adjacent thestadium, of hangar, 17,000new ramp,andagated sqftofofficespace, damage duringthespate ofwinter storms thatplaguedTexas, 16-yearexistence,entire SheltairTampa wasamongthehighest conference rooms willbecompletedconference shortly. utilizingourservices.” andproductivity when ciency service locally.service Thishasledto consistently exceptional results hasstrongly supported management senior usincustomizing sq-ft terminal to witha13,000-sq-ftaircraft arrivalscanopy streets. ways Thaturbanizedlocationalsohelpsinother with (4.78), thisyearinthelineservice scorers ameni passenger There are notmanyprivately-ownedThere businessaviation airportsin across thestreet from theAvfuel-supplied FBO. an upscaleshopping district and fine dining restaurants just to them allowed bedropped offwithouthaving to usethelocal and expectations of our customers,” said Ford. “The trained aircraft, In butthatis not enough. the second quarter of the Covid-delayed 75,000 expansionthatwilladdanother sqft ries, making it one of only three FBOs tories, makingitoneofonlythree FBOs score 4.7orhigher needs,” general manager Clayton manager needs,” general Lackey told year. Celebrating its 10th anniversary this year, the facility earned despite Bowl, restric forthisyear’sSuper theattendance venue year thecompany will finally break ground ona$20million, Lightning teams andtheircharters. professionals atPentastar Aviation appreciate thevalueof past four years as well. The 22,500-sq-ft terminal, which suffered past fouryearsaswell.The22,500-sq-ftterminal, whichsuffered andtheNHL’s thechampionBuccaneers parking lotforuseby protect from Florida’salternately passengers intense sunshine passengers could be shuttled to couldbeshuttled anairportsidegate,passengers which the top score (4.83) category amenities inthepassenger forthe tin Executive Airport and its Henriksen Jet Center, which ranked the U.S. butatthepinnacle,according to the game,FBOstaffwasstill busyhandlingscoreskept tions imposeddueto andthehometown Covid in Buccaneers ties (4.75), (4.70), pilotamenities andfacilities(4.77) catego in every category.in every Tampa’s With Raymond James Stadiumthe in the top in our for FBO 5 the percent survey fourth straight ing aircraft upto aGlobal7500—is hometo 46 turbine-powered “Our team“Our is always looking for ways to exceed the needs “Our greatest“Our is our ability strength to flex to our customers’ Tampa InternationalAirport (TPA), Tampa, Florida The IS-BAHStage2-registered locationfeatures an11,000- Sheltair’s 150,000sqftofhangarspace—capableshelter 4.74 Henriksen JetCenter Austin Executive Airport (EDC),Austin, Texas AIN FBOsurvey 2021» 4.75 Sheltair AIN FBO Survey forvirtuallyits FBOSurvey ’s readers, sitsAusAIN’s readers, AIN. “Sheltair TheAmericastop 5percent ------43-person staffwithan 43-person average of20yearsiswhatsets tenure A/V-equipped room, anda15,000-sq-ftaircraft arriv conference every day,every has144,000sqftofhangarspaceto houseits30 exposed ramp baked Texas’s by heat. summer unrelenting category. AccordingSilva, his to Nuno Da manager general solutions-oriented team, backed literally by of expe centuries Jet Aviation isaglobalFBOoperator withmore than30loca Jodie Kaluza, who manages not only the FBObut the entire and relationships that a small, non-big chain facility can pro aircraft comingto thearea,” whichisahotspotforcompany airport. Shenoted thatsheisseeing“aton ofinquires ofnew als canopy, whichcanaccommodate aBBJ-class aircraft while are apilotloungewithquiet a glasscase.Amongtheamenities apart from itscompetitors. “We and are asafetyfirst,service and make hangars,according to room forjetsinthelarger with itshighestscore tallythisyearbeinga4.80intheCSR relocations andreal estate. rooms equippedwiththelatest facil inmassagechairs,shower rience,” hetoldrience,” munity hangar currently under construction. When completed, construction.When under munity hangarcurrently vide. Every customervide. Every isimportantto usandwetryto it show port [AUS],” Kaluza told pus engine from the former Concorde jetliner ondisplay Concorde jetliner from theformer pus engine asa focal pointalongwithafully-restored 1914Indian motorcycle in features an airy two-story, glass-sheathed lobby, with an Olym the IS-BAHStage2-registered, AirElite FBONetwork location tions including eight in the U.S., and its lone Florida facility in our services every day.” every in ourservices it will some allow of the turboprops smaller to be relocated ities, a luxurious theater room with stadium seating, a 12-seat in West Palm Beach has continually impressed lowering the temperaturelowering more by than 30 degrees versus the based jetsand23turboprops, witha14,000-sq-ftcom “We compete atthemajorair againstthree bigchainFBOs The Phillips66-branded location,whichisstaffed24/7 Palm BeachInternationalAirport(PBI), 4.73 JetAviation AIN West Palm Beach,Florida . “We a drivecustomer delivering by loyalty AIN. “We to focusonattention detail AIN’s readers, ------and always findasolution.” recognizable, elevated by making customer and offering service it easyto dobusinesswithus. We intheword ‘no’, don’tbelieve JACKSON JETCENTER JET AVIATION JET CENTERAT SANTA FE JACKSON HOLEAVIATION JACKSON HOLE TAC AIR TAC AIR TELLURIDE REGIONALAIRPORT ATLANTIC AVIATION ATLANTIC AVIATION ATLANTIC AVIATION ATLANTIC AVIATION ATLANTIC AVIATION ATLANTIC AVIATION YELLOWSTONE JETCENTER BY CUTTER AVIATION TUCSON ALBUQUERQUE COLORADO JETCENTER CUTTER AVIATION CUTTER AVIATION CUTTER AVIATION GLACIER JETCENTER COLORADO SPRINGS COLORADO MOUNTAINS GRAND JUNCTION GLACIER VAIL VALLEY JETCENTER SWIFT AVIATION SERVICES SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SIGNATURE SIGNATURE FLIGHTSUPPORT SUN VALLEY SANTA FE SALT LAKECITY WESTERN AIRCRAFT WEST STAR AVIATION ROSS AVIATION DENVER JETCENTER MODERN AVIATION FLOWER AVIATION DENVER BOZEMAN BOISE PUEBLO PHOENIX/SCOTTSDALE FBO Top Rated FBOsintheAmericasbyRegion ROCKY MOUNTAIN KDVT KSDL KPHX KAPA KBJC KAPA KBOI KSDL KDEN KBZN KBZN KBOI KSAF KJAC KGJT KCOS KCOS KABQ KSAF KPHX KGPI KAPA KAPA KSLC KSLC KPUB KTUS KSUN KASE KEGE KMTJ KTEX KRIL AIRPORT CODE 4.34 4.39 4.58 4.07 4.07 4.20 4.44 4.58 4.42 4.27 4.54 4.70 4.63 4.43 4.55 4.48 4.58 4.50 4.49 4.64 4.20 4.46 4.40 4.36 4.47 4.10 4.18 4.59 4.62 4.25 3.69 3.96 3.82 AVERAGE OVERALL 2020 FROM LAST FROM LAST CHANGE -0.08 -0.06 -0.05 -0.05 -0.02 -0.02 -0.02 -0.04 -0.04 -0.04 -0.07 -0.01 -0.01 YEAR 0.00 0.00 0.06 0.06 0.06 0.03 0.03 0.03 0.03 0.02 0.02 0.07 0.01 0.15 0.13 0.12 N/A N/A N/A N/A

© 2021 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com 24/7, sincethecompany hasserved 10,000 sqftofofficespace. of theHoliday Inn hotel chain. “We of shelter capableofhandlingaircraft onade, warm cookies, tropical-fla earned thisyear. quipped thecompanyhasbutthree center, pilotloungewithsnooze commitment tocommitment helpwasreflected said David Peacock, man general story terminal, which is staffed 9,000-sq-ft environmentally friendly friendly 9,000-sq-ft environmentally Wilson AirCenter,Wilson asmallchainwith This pushes the 22-acre facility— a standoutinthe and North Carolina, haslongbeen additional 65,000sqftoframp and about hospitality with late patriarch thisyear.anniversary and beyond toand beyond meetacustomer’s oftheTitan-branded Memphisager are known forouroutstandingcus are known area, bar and offeringrefreshment Gulfstream, whichincludedashared room, barfeatur andrefreshment rooms, pilotloungewithsnooze request.” To that,Peacock emphasize rules: “Take care ofthecustomer,” room and showers, flightplanningroom andshowers, year-round. Aseparate 730-sq-ftVIP vored slushies,andlocalfavorite Kemmons beingthefounder Wilson Rich’s icecream. Memphis, whichcelebrates its25th particularly itsflagshiplocationin past year, includes a passenger project startingthissummer. The four locationsinTennessee, Texas, facility. team “Our willgoabove up to BBJs. Theproject alsoaddedan underwent a renovation over the over arenovation underwent tomer to andattention service detail, terminal and 42,000-sq-ft hangar. treats suchasfreshly- tion ofamajorexpansionproject is slated to arenovation undergo ing localfavorite BlueBellicecream in the4.81score thelocation’sCSRs in conjunctionwithsister company just repeated twomore times. That lounge, businesscenter, conference lounge, conference room, businesslounge, conference home to more than50jetsandtur boprops—to more than200,000sqft in 1985, and there began operations building includes an executive Memphis InternationalAirport (MEM), Memphis,Tennessee The 5,700-sq-ft terminal, which quiteThe companyknows abit This pastfallsaw thecomple The main18,000-sq-ft,two- 4.73 Wilson AIN Air Center FBOsurvey 2021» AIN ­ squeezed le FBOSurvey,

m ------TheAmericastop 5percent SOLUTIONS RELIABILITY SERVICE QUALITY Service, unwavering by providingourcustomerswithconsistent important thanstrongrelationships. Those relationshipsarebuilt Over thelast45years,we’velearnedthereisnothingmore success since1975andisnowanindependent,full-servicebrand. There’s anewsignforgreatfuelservice. TITAN hasbeenfueling sq ft of heated hangar space, which can accommodate aircraft up to a and is open 24/7,and isopen occupiesnearly18acres atMEM.It 108,000 offers greetedby a“hotel offduringdeparture uponarrivalandseen style”concierge. giate sportsteams. Bombardier Global6000andishometoBombardier 28jetsandturboprops. handling area withensuite bathroom isaimedatprofessional andcolle Active aircraft are sheltered the26,000-sq-ftcanopy, under are they where The entire facility,The entire whichhas35NATA Safety1st-trained employees Reliability andcustomSolutions. WWW.titanfuels.aero Quality, unparalleled 1-800-334-5732 -

© 2021 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com Austin, boththeairportandFBO. thecompanyowns Not to Airport hascomeinto withitsfirst itsown finish. top 5percent of the diving intoour guests enjoy have they it when minutes afew coffee machinewhichproduces custom brews. electronic meters, givingittheabilityto monitor inreal orders area has a fascinating history, “Our crucial period. and many of buildingthis initspermanent celebrating its10thanniversary side vehicleaccessand67,000 sqftofhangarspaceableto shelter scores thisyear(4.81) inthefacilitiescategory. While its older siblinginAustin itsolder While astapleatthetop hasbeen rungs The service provider known as Base Operations atPage asBaseOperations Field known provider is The service 61 jets, 22 turboprops, and five turbine-powered helicopters are helicopters61 jets,22turboprops, andfiveturbine-powered are aircraft upto theairportnotes aGulfstream G650.Currently airfield and the aircraft that were deployed there duringthat there airfield andtheaircraft deployed thatwere gories: pilot amenities. The 23,300-sq-ft terminal which opened gories: pilotamenities. The23,300-sq-ftterminal whichopened game room withpooltableandretro videogamemachines,flight recliners in the soundproofed snooze room and astate-of-the-art restored vintageAT-6 sitsondisplay, trainer protected from renewed its entire fuel truck fleet with new units equipped with unitsequippedwith fueltruckfleetwithnew itsentire renewed nal isdecorated andvintagephotos withmemorabilia ofthe year. after Even adecadeitearnedtheairport-operated loca Both locationsare Paragon Aviation and,asin Group members P-51 Mustang atrium,whilejust outside,a hangsinthelobby Henriksen JetHenriksen Center atprivately Houston owned Executive planning area, 12-seat conference room and50-seattraining/sem planning area, 12-seatconference past yearare anew, Lektro tugfortowing larger duties,updated tion—the lone FBO on the field—one of the highest overall tion—the loneFBOonthefield—oneofhighest time through its current software. Other improvements over the time the through over its improvements current software. Other acanopy. by the elements to Jonathan manager spare,” general Buff told in 2013 and shares a similar layout with the Austin facility, is inar room (bothA/Vequipped),andtheExchange gift/pilotshop . highest overall score thisyearinoneofthefive ranking catehighest overall be outdone itssister, by theHouston locationalsoearnedthe base duringWorld War II,the20,000-sq-ft,two-story termi based onthefield. the them, To serve Avfuel-supplied FBOjust 4.71 BaseOperationsatPage Field With PageWith Field as a major serving military pilot training The FBOcomplex occupies 15acres on the airport with ramp- The terminalfacilities, includesapilotloungewithshower Houston Executive Airport(TME),Houston,Texas 4.71 Henriksen JetCenter AIN AIN Page Field(FMY),FortMyers,Florida FBO survey for the past several years, this year the years,thisyearthe forthepastseveral FBOsurvey FBOsurvey 2021» AIN TheAmericastop 5percent . A replica . Areplica - - - - 22 turboprops, houses them inmore than167,00022 turboprops, housesthem sqftofhangar A complimentary valetparkinggarage isavailableA complimentary to customers, A/V-equipped room,bar, refreshment conference andconcierge. on display, floor-to-ceiling the ramp, crew overlooking windows on-site U.S. Customs. sixand24people;acrew rooms seatingbetween of conference lobby/lounge a3,000-sq-ftpassenger offers withacaféserving or airportshave thatability,” hesaid. of bothHouston andAustin Executive airports. “Not manyFBOs expected to becompleted oftheyear. theend by Thatisinaddi copters. as one40,000-sq-fthangarwillberemoved While chairs, and kitchen; business center; crew hotel and shuttle; space, which can accommodate aircraft up to a Gulfstream stay isalonglayover.” there when here Houston-areaserved customers forthepast 15 years. Ausual 23,400-sq-fthangar,space. Anew 3,200sq whichwillencompass suite withtheater facilities,apairofsnooze/quiet room, shower staffed 24/7/365. as It includes8,000sqftof officespace, tenant shower facilities,snoozerooms, relaxation room withmassage shower suite FBOterminals thansomeentire larger withtheater room, ated are necessarilymediocre isGlobalSelect,whichhas FBOs acre, withacenter heightof53feet. to and atnearly33,000sqfttheFBOhaswhatisbelieved bethe aircraft storage, ofthebenefits own construction.One to isunder ates from 5a.m.until 11p.m. daily. world’s largestaircraft canopy, sheltering three quarters ofan well asatwo-story Ferrari withanauthentic lobby 333SPrace car G650, andishometo 44jets,13turboprops, andapairofheli rooms, kitchenette and dining area, flight planning room, 10-seat rooms, kitchenette and dining area, flightplanning room, 10-seat representative Denise Beckwith. “They look Beckwith. forward “They to Denise representative their Further dispelling the notion that airport-owned and -oper Pilot Amenities (4.78)Pilot Amenities categories. The20,000-sq-ftterminal part ofa$30millionproject to relocate the 8,000-foottaxiway, future development, according tofuture development, Perry, Andrew executive director service area foranaircraft management ft ofofficespaceanda tenant as well as provide an additional 12,000 sq ft of community tenant anadditional12,000sqftofcommunity aswellprovide that is under construction. that isunder tion to privately anew complex builtandleasableseven-hangar terminal with stonework, stucco, and isarching windows the airporthasstarted constructiononasimilar-sized $6mil to happy the crew theday spend with us,”saidairportservice top-three inthePassenger (4.75) Amenities placement and tained location earned the highest score overall in the Facil top inthe finisher ing the airport is having 1,200 acres of land under its control for any ing theairportishaving itscontrol 1,200acres forany oflandunder ities category at4.86,andalsogarnered inthisyear’ssurvey lion replacement, which was designed tolion replacement, stylistically echo the breakfast, lunch,andsnacks; aTexas-themed giftshop;atrio “The beautifulterminal suite andtheamazingcrew make Sugar Land Regional Airport(SGR),Houston,Texas The FBO, which is home to 144 aircraft including 38 jets and The Titan-branded FBOhasastaff of22andnormallyoper It has nearly 82,000 sq currently ft of corporate hangar 4.70 GlobalSelect AIN FBOSurvey, theimmaculately-main ------Western Aircraft has parlayed thatfrom consistency a top 10 theexactsamescore aslastyear, itachieved While Idaho’s percent finish in last year’s percent finish thisyear. it AeroGroup, oftheGreenwich Amember ATLANTIC AVIATION ATLANTIC AVIATION AIRPORT ATLANTIC AVIATION ATLANTIC AVIATION AIR SERVICE HAWAII ATLANTIC AVIATION ATLANTIC AVIATION CLAY LACY AVIATION CASTLE &COOKEAVIATION ANCHORAGE GLOBAL AVIATION SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SEATTLE SAN FRANCISCO/OAKLAND SAN DIEGO MERIDIAN HAYWARD MILLION AIR DEL MONTEAVIATION HENDERSON EXECUTIVE HENDERSON EXECUTIVE ROSS AVIATION ROSS AVIATION DESERT JETCENTER ROSS AVIATION MODERN AVIATION MONTEREY JETCENTER PALM SPRINGS LOS ANGELES LAS VEGAS HONOLULU PORTLAND FBO Boise AirTerminal/Gowen Field(BOI),Boise, Idaho Top Rated FBOsintheAmericasbyRegion 4.70 Western Aircraft FBO Survey toAIN FBO Survey a top 5 percent WEST KSJC KOAK KVNY KVNY KHWD KSNA KBUR KBFI KPSP KMRY KHND KPDX PHNL KPSP KLGB PHNL PANC KTRM KTRM KSAN KBFI KMRY KCRQ KLAS KLAS KHIO AIRPORT CODE AVERAGE 4.20 4.25 4.27 4.35 4.61 4.37 4.50 4.14 4.28 4.62 4.15 4.45 4.25 4.43 4.61 4.45 4.29 4.34 4.40 4.23 4.63 4.66 4.29 4.40 4.62 3.88 OVERALL 2020 FROM LAST FROM LAST CHANGE -0.03 -0.03 -0.04 YEAR -0.01 -0.01 -0.01 0.00 0.00 0.00 0.09 0.02 0.03 0.03 0.03 0.03 0.04 0.04 0.07 0.01 0.01 0.10 0.10 0.12 N/A N/A N/A

© 2021 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com 24/7, managesmore thanonemillion (4.77) and Pilot (4.71) Amenities cate . “What’s unusualisthatyou’reAIN. “What’s equipped conference room, flightequipped conference owner or pilot, and among them is orpilot,andamongthem owner expansion will more than double our expansion willmore thandoubleour ecosystem of aviation services. With craft shelter alongwith40,000sqftof staffed fromcurrently 9 6 a.m. until an onsite and even cierge, notary. It is earned top scores inthePassenger site a andalsooffers Part 145 repair sq-ft terminal features a pilot lounge said Milender. station withadedicated mobileAOG of end bythe shops andofficespace plane-sidevehiclevalet,con shuttles, There are full-service FBOs and then andthen FBOs are full-service There and shower facilities,eight-seatand shower A/V- authorized Piper andPilatusdealer.authorized Piper according to Jon Tonko, thecompa acres atFort dedicated Lauderdale’s aircraft ranging from aFalcon 2000 general manager Dan Milender told Milender Dan manager general gories, finishing second overall in the inthe overall gories, finishingsecond with a pair of new snoozeroomswith apairofnew would expect from the most luxurious, would expectfrom the most luxurious, response team. In addition,itisan refreshment bar, courtesy carsand GA airport, Banyan is home to more not going to find the price tag that’s nationally-recognized FBOchains,” ny’s director ofFBO services. To shel number that is “growing by theday” by thatis“growing number yan Air Service,entire which an offers aircraft,” vide more spacefortransient p.m. withafter-hours calloutavailable. loungewith planning area, passenger port, whichislocated just15minutes provide another 53,000sqftofair another provide MRO operating space,aswellpro MRO operating from downtown Boise.The3,800- former. are whatyou services “Our the company has 200 employees on the companyhas200employees ter thefacility, them, whichisopen Florida,”Ban the “BeastofSouthern to needofanaircraft virtuallyevery arethere one-stop thatcater FBOs typically associated withthem.” the secondquarter. hangar new “Our than 150basedturbineaircraft, a to aflockofPilatusPC-12s,thefacil its sprawling campus occupying 110 is a 93,000-sq-ft structure, which will is a93,000-sq-ftstructure, whichwill ity hasnearly77,000 sqftofuseable location occupies18acres attheair hangar space, but under construction construction hangar space,butunder Airport (FXE),FortLauderdale, With 18basedWith turbine-powered The full-service, Avfuel-branded In business forthepast64years, Fort Lauderdale Executive Banyan 4.69 Banyan Air Service Air Service AIN Florida. FBOsurvey 2021»

------square feet of hangar and office space, including the new Sheltair-builtsquare feetofhangarandofficespace,includingthe West-themed atrium,includingawaterfall, 800-gallonsaltwater aquarium, a trio of conference rooms; businesscenter; andoneofthelargestpilota trioofconference and 30-foot-high three palmtrees; pilotlounges; acaféwithrampside views; refresh during the Covid-inducedlull in traffic, features a two-story,Key Northside lastNovember, complex,whichopened adding160,000sqftof hangars anda9,500-sq-ftsatellite terminal. 21-PEN-326 PentastarApril Ad_AIN_JrTab_7.8125x10.375_030521.indd 1 The 14,000-sq-ft main terminal, an interiorwhich just underwent 800-662-9612| Private Jet Charter | Aircraft Management | Advisory Services | Aircraft Maintenance | Aircraft Services Management|Advisory |Aircraft Private JetCharter PentastarAviation.com |[email protected] TheAmericastop 5percent your expectationsyearafteryear. Your feedbackallowsustomeetandexceed Avionics Services | Interior Services |FBOServices Avionics |InteriorServices Services ©2021 Pentastar Aviation THANK YOUFOR YOUR VOTE. 3/5/21 1:05PM

© 2021 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com onics, parts department, paintshop,andaircraft sales.onics, partsdepartment, demic-induced downturn, withanintent downturn, demic-induced to when resume them each seatingupto 15;theater room; snoozerooms; afullgym dard, withsolarpanels,awindturbine,extensive useofnatural early adopter ofsustainability, buildingto theLEEDGoldstan toenough from thetop move into 20percent thetop 5percent executive lounge;apairofA/V-equipped rooms, conference state’s mostpopulouscity, its score improved from lastyear yourexpectations,”Tonko andbeyond youabove serve told shops intheworld,allofwhichcombinedto givetheFBOits staff of170, isagateway travelto theCaribbean,offering assis at Vermont’s Burlington International the Airport,whichserves areas schedulingtheirmaintenance atBanyanto coincidewith with onsite U.S. Customs available from 8a.m.untilp.m. flight planning room; with showers; Avanti self-serve food mar warm welcome,abigsmile,andprofessionals withapassionto reduce its environmental footprint.reduce itsenvironmental Collins, the FBO was facing a crunch on aircraft shelter and received permit approval to approval received permit oneofitsexistinghangars enlarge rankings and in Facilitiesboth the Pilot Amenities categories recently added feature is paperless fuelticketing, added featurerecently ispaperless whichhas nance, aircraft maintenance and management, an avionics shop. duetoments pandemic. theCovid It isnormally staffedfrom 5a.m.until10 daysp.m. seven aweek, Employee-owned Heritage Aviation, Heritage Employee-owned provider theloneservice proven toproven thesocialdistancingrequire beinvaluablegiven for thenortheastregion intheprocess. ultra-long-range jet-capable hangarspace,whichhousesadozen throughout Central and South America with operators in those withoperators andSouthAmerica throughout Central inthose the market recovers. turbine-powered basedaircraft. turbine-powered According to CEOMatthew this year. trips to theU.S. top-10 score intheFacilities category (4.78). tance and documentation for services the Bahamas and other island destinations. The Avfuel-branded FBOisalsowellknown istration, has 65 employee-owners and offers andoffers Part 145mainteistration, has65employee-owners in lighting, rainwater reclamation roof,and a all green of which help ket; andarooftop patio,whichputthecompanyintop 10 by 17,500by sq ft, but those plans sidetracked were the pan by ’s FBO survey thisyear,AIN’s FBOsurvey bringinghomethehighestscore “Whether youflya “Whether a J-3 oraGlobalExpress, youcanexpect As well,thecompanywhichisworkingtowardsAs IS-BAHreg Additional services includePartAdditional services 145aircraft maintenance, avi With its facility the largest in the state, the company was an itsfacilitythelargestinstate,With thecompanywasan The Phillips 66-fueled location has 61,000 sq ft of heated fleet, Through theupgrading ofthelocation’srefueler a Debuting in2010,the 25,400-sq-ft terminalDebuting includes an to Due itslocation,theIS-BAHStage1facilitywhichhasa AIN 4.68 HeritageAviation Burlington InternationalAirport(BTV), FBOsurvey 2021» Burlington, Vermont TheAmericastop 5percent AIN ------. 15 turboprops. While it normally sees a lot of transient traffic from 15 turboprops. traffic itnormallyseesalotof transient from While of this year’s onsite Jet Runway Express deli/café;duty-free giftshop;two completed this summer, itwill raise the hangar space at the facility cars.crew aircraft cabincleaning. It complimentary alsooffers bar;fitnesscenter rooms; refreshment withsauna, conference 30,000-sq-ft hurricane-rated hangar with adjoining offices. When second-highest score overall from second-highest score overall showers, andlockershowers, courtesy and room; concierge; shuttle; snooze rooms, andflightplanningarea andplans to continue 60-acre facility, atFLL, providers thelargestoffourservice and is operational 24/7, earned its highest survey score this year U.S. Customs to adjacent its 51,000-sq-ftterminal. Thelocation among its23locationsandsecondto reach thetop 5percent always goes above and beyond and never saysalways andnever andbeyond no,”saidgeneral goesabove always exceptional, offering quality, withasmile.” safeservice as well as the CAA preferred FBO,as welltheCAApreferred isanofficialgateway tothe Center, and/oroperated owned whichhasbeen formore than Continuing thelistofexceptional isStuartJet FloridaFBOs ranging from a Piper M600turbopropranging to from aPiper Global7500. aBombardier ness has been severely impacted, according to general manager Dana impacted, severely ness hasbeen according to Dana manager general manager Jeffmanager “Under-promise Capen. over-deliver, and while visitors withitsPet Pawtner offerings. Fales, who added the company’s philosophy is “to and soar above pre-clearance along withBahamas, 24-houroffering services p.m., razed recently a small hangar to make way for a $3.5 million, four decades by the Capen family. theCapen four decadesby to through itsJunior children Aviators program andfour-legged that process thisyearonthelobby. are Amongitsofferings on its pilot lounge, renovations the company has performed ton Reagan National theTSA’s Airportunder DASSP. to 460,000 sqft. It hometo iscurrently aircraft, 32turbine-powered top 10forCustomer (4.85). Service “We askthatourteam in theFacilities andCSRcategories (4.72). thepastyear, Over is also an authorized departure point for flights into Washing South America, duetoSouth America, Covid-related travel restrictions, thatbusi Sheltair Fort istheFlorida-basedchain’sflagship Lauderdale in the Line Service category (4.88), as well as placing in the lighted ramp, thecompany, day every open from 6a.m.to 10 beyond, creating a new standard foraviation creating anew beyond, products andservices.” branded FBOishometo aflockofaircraft that includes85jetsand benefits from its 43-member professional staff,earningthe from its43-member benefits Fort Lauderdale/Hollywood InternationalAirport(FLL), With more than320,000sqftofhangarspace,theAvfuel-With The company, in1978, certainly whichbeganoperation The IS-BAHStage2-registered FBO, whichhasastaffof60 Occupying 54 Occupying Field, acres atWitham including15acres of In additionto itsadulthumancustomers, thefacilitycaters Martin CountyAirport/WithamField(SUA), Stuart Jet Center 4.68 Stuart JetCenter AIN Fort Lauderdale, Florida FBO Survey. Established in 1988, the nearly Sheltair 4.68 Sheltair Stuart, Florida ’s readers thisyearAIN’s readers - - ­ crew kitchen,crew andpilotlounge.The14-seatmeeting/training thepastyear, room over equipped conference andplansthis detailing. Since 2019U.S. Customs available hasbeen onthefield. courtesy carandvan,valetparking, vehicle andcomplimentary a flight planning area, snooze room, concierge, businesscenter,a flightplanningarea, snooze room, concierge, room will also receive A/V equipment. Other amenities include include amenities room willalsoreceive A/Vequipment. Other year call for renovations to the restrooms, line service office, JET NASSAU EXECUJET STMAARTEN ODYSSEY AVIATION PROVO AIRCENTER FBO JET AVIATION HOUSTON TEXAS JET TAC AIR ATLANTIC AVIATION ALLIANCE AVIATION SERVICES ATLANTIC AVIATION ATLANTIC AVIATION ATLANTIC AVIATION AMERICAN AERO GLOBAL SELECT AUSTIN/SAN ANTONIO SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT - SIGNATURE FLIGHTSUPPORT MCKINNEY AIRCENTER NORTH TERMINAL MILLION AIR MILLION AIR BUSINESS JETCENTER HENRIKSEN JETCENTER MILLION AIR HENRIKSEN JETCENTER FLIGHTLINE FIRST HOUSTON DALLAS/FORT WORTH NEW ORLEANS LITTLE ROCK FBO The 10,000-sq-ftterminal 12-seat A/V- received anew Top Rated FBOsintheAmericasbyRegion CARIBBEAN SOUTH TNCM AIRPORT MYNN MBPV MYNN AIRPORT KHOU KAFW KTKI KIAH KAUS KFTW KHOU KSAT KADS KHOU KNEW KAUS KDAL KSGR KMSY KTME KSAT KEDC KFTW KNEW KLIT CODE CODE 4.36 4.37 4.08 3.68 AVERAGE AVERAGE 4.31 4.47 4.59 4.34 4.15 4.64 4.43 4.26 4.64 4.55 4.21 4.31 4.67 4.70 4.23 4.71 4.58 4.74 4.76 4.36 4.11 OVERALL OVERALL 2020 2020 FROM LAST FROM LAST FROM LAST FROM LAST CHANGE CHANGE -0.05 -0.03 -0.03 -0.02 -0.04 -0.01 -0.04 -0 YEAR YEAR 0.00 0.00 0.02 0.02 0.02 0.03 0.04 0.02 0.03 0.02 0.10 0.12 N/A N/A N/A 0.16 N/A .01

© 2021 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com 49,000 sqft of aircraft storage inthesecondquarter oftheyear, Amenities categoryAmenities (4.73). Thecompany’sthree-story, 33,000- 14 turbineaircraft. outstanding customer v-pofcus- saidBetsyWines, service,” of hangarspacewithplansto break ground onanadditional capable ofsheltering ultra-long-range businessjets,ishome to rooms, businesscenter, twoconference ers, pilotlounge with smart choiceinchoosingMeridian.” sq-ft terminal atrioofcon sitsona53-acre leaseholdandoffers The highest-rated FBOinthemetro-New York area thisyear Tops Dallas Love Field isBusiness at amongthefiveFBOs Jet aircraft canopy. loungesandthree snoozerooms,also hasthree crew eachwith according to Mike managingpartner Wright. water flavor, by carbonation,andaddedminerals. The terminal water to users machine,whichallows customize theirdrinking Center, whichearnedatop 5score thisyearinthePassenger nities (4.67) andCSR(4.83) categories. “We for are known Paragon Aviation Group, isthefirst theElkayto offer Smartwell pool table,andsnoozerooms. family owned FBO garnered top FBOgarnered family owned 10scores inthePilotAme floor of its 30,000-sq-ft which features aterminal, theater room, feel welcomed,well-cared for, madethe they andconfident partof room. As rooms, aswellalargemeeting/event ference tomer experience. “Our philosophy istotomer “Our make experience. ourcustomers the Phillips66-branded complexhasmore than250,000sqft its own privateits own restroom andshower, agameroom, andalarge its well-stocked bar, refreshment ofthe thelocation,amember is Meridian, which traces its Teterboro roots to 1946. The kitchen, flightplanning room, healthclubwithlockers and show Open 24/7withastaffof77,Open its106,000sqftofhangarspace, Last year the company completed of athe renovation first Home to 72aircraft including61jetsandfiveturboprops, Teterboro Airport(TEB),Teterboro, NewJersey Business Jet Center 4.67 BusinessJetCenter AIN Dallas Love Field(DAL), Dallas,Texas FBOsurvey 2021» 4.67 Meridian TheAmericastop 10percent - - - 40,000 sqftofhangarspace,whichshelters ninejetsanda our atmosphere and how engaging and welcomed they feel when feelwhen andwelcomedthey engaging andhow our atmosphere care and respect we would want for our own family members,” familymembers,” care andrespect wewouldwantforourown customers of our family and treating with asmembers the them flightplanning/ rooms, fitnesscenter withshowers, conference stop time.” every survey. Modeled after the company’s flagship facility in Fort space is currently well above capacity. wellabove space iscurrently supplied location is working towards Stage 3. It currently has The Sheltair FBO chain made a strong showing in this year’s inthisyear’s The SheltairFBOchainmadeastrong showing according to AINreaders. Its highestcategory score (4.78) was aircraft interior thepastyear, cleaning. Over thecompanyper a balcony overlooking theramp andthePacific Ocean beyond. a balconyoverlooking and apairofA/V-equipped rooms, oneofwhich has conference glass lobby; pilot lounge and en suite pilotloungeanden glass lobby; restroom withshower; weather room, concierge, shuttle service, and complimentary service,and complimentary room,weather concierge, shuttle Of its67locationsintheU.S.,Of AtlanticAviation’s facilityatSan regional director Boudontold Abby Lauderdale, itsJacksonvilleLauderdale, locationincludesa20,000-sq-ft Diego-area McClellan-PalomarDiego-area Airporttopped itslistthisyear, for itsCSRs. “We our startfrom the standpoint ofconsidering formed arefreshment on thearea, downstairs lobby with the upstairs planned for this year. “Customers often comment about two-story terminal with pilot lounge and snooze rooms, two turboprop, withmore spaceavailable development. forfurther firstwalkthrough thedoor,”they KirkSvo- manger saidgeneral includes a10,000-sq-ftterminal withanairy double- to service ing personalized eachguest,sothisfeelslike afamiliar boda. “Our team’sboda. “Our goalisanticipatingguests’needs.” McClellan-Palomar Airport (CRQ), Carlsbad, California McClellan-Palomar Airport(CRQ),Carlsbad,California According to Boudon the FBO’s 223,000 sq ft of hangar The facility, since2006, inoperation whichhasbeen Having IS-BAH Stage 2 registration, achieved the Avfuel- Jacksonville InternationalAirport(JAX), 4.66 Atlantic Aviation Sheltair 4.67 Sheltair Jacksonville, Florida AIN. “We are focusedongiv height ­ - -

­ TAC AIR TAC AIR AERO CHARTER ATLANTIC AVIATION Advanced Air) YINGLING AVIATION CARVER AERO(Formerly OMAHA SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SILVERHAWK AVIATION SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT ST PAUL FLIGHTCENTER ST LOUIS FBO WICHITA FARGO JETCENTER ELLIOTT AVIATION MILLION AIR DUNCAN AVIATION ELLIOTT AVIATION PREMIER JETCENTER MINNEAPOLIS/ST. PAUL LINCOLN KANSAS CITY FARGO DES MOINES J. A.AIRCENTER TAC AIR ATLANTIC AVIATION ATLANTIC AVIATION ATLANTIC AVIATION ATLANTIC AVIATION COLUMBUS CLEVELAND CINCINNATI CHICAGO SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT WISCONSIN AVIATION FIRST WINGJETCENTER MILLION AIR PENTASTAR AVIATION LANE AVIATION DUNCAN AVIATION DUPAGE FLIGHTCENTER INDIANAPOLIS MILWAUKEE MADISON LEXINGTON/LOUISVILLE DETROIT BATTLE CREEK Top Rated FBOsintheAmericasbyRegion GREAT LAKES MIDWEST AIRPORT KFAR KDSM KSUS KSUS KSUS KMKC KMKC KSTP KLNK KLNK KCBF KOMA KICT KICT KSTL KMSP KSTP KFCM KFCM KIND KTYQ KSDF KLEX KCMH KIND KPTK KCMH KCLE KBTL KDPA KPWK KMDW KPWK KMSN KARR KMKE KLUK CODE 4.66 4.45 4.36 4.48 4.56 4.64 4.60 4.23 4.44 4.61 4.24 4.38 4.40 4.51 4.35 4.10 4.30 3.91 3.80 4.23 4.23 4.19 4.49 4.58 4.76 4.19 4.35 4.35 4.37 4.38 4.53 4.31 4.56 4.36 3.87 3.87 3.92 AVERAGE OVERALL 2020 FROM LAST FROM LAST CHANGE -0.09 -0.09 -0.08 -0.06 -0.02 -0.03 -0.02 -0.01 -0.09 -0.08 -0.06 -0.06 -0.02 -0.07 -0.11 YEAR -0.11 0.05 0.04 0.04 0.07 0.05 0.06 0.03 0.02 0.04 N/A N/A N/A N/A N/A N/A 0.01 0.01 0.01 0.15 N/A N/A

© 2021 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com ‘The Orlando Experience’ inthebestandmostpositiveway Experience’ ‘The Orlando 2 registered free aircraft andoffers interior cleaning. ers receive the highest level of service to ofservice receive thehighestlevel ers startwhatwecall capable of sheltering the latest flagship business jets and is ence rooms, toence valetparking, to but concierge, full-service every morning.every space. Further willseetheaddi infrastructure improvements smallest ofdetailsthatcontribute to makingabigimpression.” space expected mid-year. TheAvfuel-branded a FBOoffers and filtration systems. groundbreaking on 50,000 sq ft of new hangar/office/shopgroundbreaking on50,000 sqftofnew (4.73).gory score thisyearforLineService wide variety of amenities, fromwide variety five of A/V-equippedamenities, confer routes with24-hourU.S. Customs, earneditshighestcate member has90,000sqftofheatedmember aircraft storage, with years inthetop rungsofthe Florida to rank highlyinthisyear’sFBOsurvey. It earnedits Having justcelebrated its25thanniversary, Fargo Jet Center, possible,” said general manager EddieDussault. manager possible,” saidgeneral perhaps noneisasheartfeltthemuffinsbakedperhaps in-house plex, apopulartech stop onbothdomesticandinternational fuel farm with a new 20,000-gallonjet-Afuel farmwithanew piping tankandnew saidv-pofmar thesmallest areas forimprovements,” even find tion of56vehicleparkingspacesto available. the134currently at FAR, provider the lone service many of those has spent its 30,214-sq-ftterminal, 5,500sqftofoffice addinganother Sheltair Orlando isthefourthofcompany’s17locationsin Sheltair Orlando home to 28 turbineaircraft. Like itssiblings,itisIS-BAHStage (4.72).highest score inLineService TheFBOjustupgraded its keting Hall.“In today’s Darren FBO, to it’stheattention the “We touchpoint every we review have with a customer to “Our dedicated“Our striveto staffhere allourcustom ensure Orlando Executive Airport(ORL),Orlando, Florida The facility offers nearly300,000sqftofhangarspaceThe facilityoffers On its25-acre leasehold,theParagonOn Aviation Group Sheltair alsocompleted thebuildoutonfourthfloorof AIN Hector InternationalAirport(FAR) Fargo, 4.66 FargoJetCenter FBOsurvey 2021» 4.66 Sheltair North Dakota AIN FBOSurvey. Thecom TheAmericastop 10percent ------Aviation atDHN. provider isthesoleservice It earneditshigh toA newcomer the top ranks of the 130,000 sq ft of hangar space. While its5,000-sq-ftterminal,130,000 sqftofhangarspace.While of anew, building, larger the by thestartofwhichwasderailed of us and to deliver this with consistency,” manager general of aircraft shelter, 25,000-sq-ft opened including a recently est score in the Line Service categoryest score intheLineService (4.73). quickturns “Our depart without waiting for a paper ticket withoutwaitingforapaper depart to arrive.” dating to thanmanyonthislist,thecompany 1965,isolder seating areas,renovated arecently & pilotlounge,theProp sary this year and like its largerMemphis sister earned high 9,000-sq-ft terminal features apilotloungewithsnoozerooms celebrates AirCenterWilson Chattanooga its10thanniver automated tickets truckssend to postatthedeskassoon Capehart.are truly quick,” Scott manager said “Our general is consistency ontheirlastvisit,therefore as goodwewere and turboprops. barfeaturinglocalfavoritesand refreshment Moon Piesand and relaxation room, twolargeA/V-equipped rooms, conference works diligently toworks diligently keep itupdated aheadoftheconstruction Glenn Rivenbark told Rivenbark Glenn recognition from very important.”very Rotor room, andofficespace. Café,aconference RC Cola. Network, theFBOhas26basedturbineaircraft initsmore than pandemic. Along with a newly painted Along withanewly pandemic. interior, two itoffers fueling iscomplete, gueststo whichallows pay forthefueland to and its earn LEED Platinumefficiency status for its energy hangar with3,800sqftofofficespace,andishome to40jets “I believe itisimportantto“I believe whatourcustomers know expect A member oftheWorldA member Fuel AirElite Service-sponsored The facility, 80,000sq ft theloneFBOonfield,offers Lovell Field(CHA),Chattanooga,Tennessee Aero-One Aviation 4.64 Aero-One Aviation Dothan Regional Airport(DHN), Wilson Air 4.65 WilsonAir AIN Dothan, Alabama AIN readers. ThefacilitywasthefirstFBO . “In acustomer’s weare only eyes, AIN FBO Survey, Aero-One - - JET AVIATION JET AVIATION JET AVIATION TORONTO CALGARY SKYSERVICE SIGNATURE FLIGHTSUPPORT SKYSERVICE SKYSERVICE SIGNATURE FLIGHTSUPPORT TAC AIR ATLANTIC AVIATION APP JETCENTER ATLANTIC AVIATION ATLANTIC AVIATION ATLANTIC AVIATION ALBANY MONTREAL FBO FBO SIGNATURE FLIGHTSUPPORT SHELTAIR SIGNATURE FLIGHTSUPPORT SHELTAIR SIGNATURE FLIGHTSUPPORT SOUTH TERMINAL SIGNATURE FLIGHTSUPPORT - SHELTAIR SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT WASHINGTON D.C. HERITAGE AVIATION RECTRIX MILLION AIR MILLION AIR MERIDIAN TETERBORO BANGOR AVIATION SERVICES NORTHEAST AIR LONG ISLAND HARTFORD BURLINGTON BOSTON BALTIMORE PITTSBURGH PHILADELPHIA NEW YORK CITY MAINE Top Rated FBOsintheAmericasbyRegion NORTHEAST CANADA CYYZ CYUL CYYC CYUL CYYZ AIRPORT AIRPORT KBOS KFRG KBED KFRG KISP KBED KMMU KTEB KTEB KFOK KBDL KBDL KBWI KIAD KDCA KHEF KIAD KBTV KBED KALB KPIT KPHL KPNE KHPN KTEB KBGR KPWM CODE CODE 4.41 4.02 AVERAGE 4.23 4.55 4.26 4.25 4.38 4.47 4.56 4.07 4.31 4.10 4.23 4.43 4.26 4.28 4.68 4.33 4.47 4.55 4.04 4.61 4.67 4.58 3.58 4.62 4.50 4.49 4.41 3.59 3.93 AVERAGE 3.52 OVERALL OVERALL 2020 2020 FROM LAST FROM LAST FROM LAST FROM LAST CHANGE CHANGE -0.06 -0.03 -0.03 -0.02 -0.04 -0.04 -0.04 -0.04 -0.20 -0.05 YEAR -0.01 -0.01 -0.01 -0.01 YEAR 0.09 0.05 0.06 0.05 0.05 0.05 0.03 0.00 0.03 0.02 0.01 0.17 N/A N/A N/A N/A 0 0

© 2021 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com Avfuel-branded location,whichisintheprocess ofobtaining of FBOs thisyearin of FBOs cessfully created our by alasting culture thatisremembered can accommodate aircraft upto aGulfstream G650.The exclusive useofbasedcustomers andaU.S. Customs facility. still owned by the Mary Kay theMary by still owned family. Its two-story, 18,000-sq-ft survey. Its 30,000-sq-ftmainterminal, whichjustcelebrated While the Million Air FBO chain has grown to Air FBO chainhasgrown theMillion While 30locations The secondAtlanticAviation facilityto crack thetop 10percent JeffZimmerman. according to Moore. a wide range of amenities including a theater room, gym, pilot a garage, and covered parking.a garage, andcovered and luxury crew cars. Home to more than 50 jets and tur guests and brings them backto managerguests andbringsthem us,”saidgeneral rooms and showers, three A/V-equippedrooms andshowers, rooms, conference newest hangaralsoincludesaprivatenewest satellite terminal forthe IS-BAH registration, has more than 130 employees, includingIS-BAH registration, has more than130employees, Facilities (4.71). It features alargefitnesscenter withlocker percent above capacity, above percent noted Moore. Ben manager general The pilot loungewithatrioofhotel room-like snoozerooms, café, port wasthefirst to carrythatnamebackin1984 anditis facility whichhaslongheldaspotinthetop ranks oftheFBO terminal, which sitsonmore thansixacres oframp, features a workout getting the location, andit has been this winter, throughout the Americas, the Dallas facilityatAddison Air the Dallas throughout theAmericas, its 10thanniversary, earnedthelocationitshighestscore for its charter operation. lounge, snoozeroom, flightplanningarea, on-site catering, leasehold with57,000 150 sqft ofhangarspacethatiscurrently boprops, it has nearly 200,000 sq ft of hangar space, which “Coupled with a focus on safety and service, wehave“Coupled withafocusonsafetyandservice, suc The company recently investedThe companyrecently deicingtruckfor inanew Occupying 9.5 acres at MKC,Occupying thefacility has maxed out its AIN Million Air Dallas 4.64 MillionAirDallas Charles B.WheelerDowntownAirport, 4.64 Atlantic Aviation Addison Airport(ADS),Dallas,Texas FBOsurvey 2021» (MKC) Kansas City, Missouri ’s survey isthecompany’sKansasAIN’s survey City TheAmericastop 10percent - - - TOP FBOSBY CATEGORY-AMERICAS JET AVIATION JET CENTERAT SANTA FE JET CENTERAT SANTA FE AMERICAN AERO ATLANTIC AVIATION AMERICAN AERO GLOBAL SELECT AMERICAN AERO AIR SERVICE HAWAII GLOBAL SELECT GLOBAL SELECT GLACIER JETCENTER GLOBAL AVIATION FBOs withsame scorearelistedinalphabetical order SHELTAIR SHELTAIR SHELTAIR STUART JETCENTER SIGNATURE FLIGHTSUPPORT STUART JETCENTER SHELTAIR WESTERN AIRCRAFT WILSON AIRCENTER WESTERN AIRCRAFT WILSON AIRCENTER WILSON AIRCENTER MERIDIAN TETERBORO HERITAGE AVIATION PENTASTAR AVIATION HENRIKSEN JETCENTER PENTASTAR AVIATION BASE OPERATIONS AT PAGE FIELD HENRIKSEN JETCENTER BUSINESS JETCENTER HENRIKSEN JETCENTER FBO MCKINNEY AIRCENTER EPPS AVIATION MERIDIAN TETERBORO BEAVER LAKEAVIATION PENTASTAR AVIATION MONTEREY JETCENTER FBO NATIONAL JETS HERITAGE AVIATION HENRIKSEN JETCENTER BASE OPERATIONS AT PAGE FIELD HENRIKSEN JETCENTER PENTASTAR AVIATION BANYAN AIRSERVICE FBO FBO FBO KSGR KTEB KBTV KPBI KTPA KBOI KPTK KFTW KEDC KSGR KMKC KPTK KFMY KFTW KTME KMEM KTPA KDAL KSGR KBOI KEDC KTPA KTKI KGPI KPDK KTEB KROG KSUA KHOU KPTK KSAF KFTW PHNL KMRY KHIO KSTP KFLL KSUA KMEM KSAF KBTV KTPA KTME KFMY KEDC KPTK KFXE AIRPORT CODE AIRPORT CODE AIRPORT CODE AIRPORT CODE AIRPORT CODE TETERBORO TAMPA INTERNATIONAL TAMPA INTERNATIONAL TAMPA INTERNATIONAL TETERBORO TAMPA INTERNATIONAL AUSTIN EXECUTIVE AUSTIN EXECUTIVE AIRPORT OAKLAND COUNTYINTERNATIONAL AIRPORT CHARLES B.WHEELERDOWNTOWN OAKLAND COUNTYINTERNATIONAL AUSTIN EXECUTIVE AIRPORT GLACIER PARK INTERNATIONAL OAKLAND COUNTYINTERNATIONAL AIRPORT AIRPORT OAKLAND COUNTYINTERNATIONAL SUGAR LANDREGIONAL SUGAR LANDREGIONAL SANTA FEMUNICIPAL ST PAUL DOWNTOWN HOLMAN FIELD SANTA FEMUNICIPAL SUGAR LANDREGIONAL WITHAM FIELD WILLIAM PHOBBY WITHAM FIELD BURLINGTON INTERNATIONAL PALM BEACH INTERNATIONAL BOISE AIRTERMINAL/GOWEN FIELD FORT WORTH MEACHAM INTERNATIONAL PAGE FIELD FORT WORTH MEACHAM INTERNATIONAL HOUSTON EXECUTIVE MEMPHIS INTERNATIONAL DALLAS LOVE FIELD BOISE AIRTERMINAL/GOWEN FIELD MCKINNEY NATIONAL AIRPORT DEKALB-PEACHTREE ROGERS MUNICIPAL-CARTER FIELD FORT WORTH MEACHAM INTERNATIONAL HONOLULU INTERNATIONAL MONTEREY PENINSULA PORTLAND-HILLSBORO FORT LAUDERDALE/HOLLYWOOD INTERNATIONAL MEMPHIS INTERNATIONAL BURLINGTON INTERNATIONAL HOUSTON EXECUTIVE PAGE FIELD FORT LAUDERDALE EXECUTIVE PASSENGER AMENITIES PILOT AMENITIES LINE SERVICE FACILITIES CSRs 4.69 4.90 4.80 4.80 4.68 4.89 4.82 4.88 4.85 4.85 4.86 4.86 4.83 4.83 4.83 4.86 4.82 4.82 4.83 4.67 4.67 4.70 4.70 4.70 4.78 4.78 4.79 4.78 4.75 4.78 4.75 4.73 4.73 4.79 4.72 4.72 4.72 4.78 4.78 4.75 4.75 4.91 4.81 4.77 4.77 4.77 4.71

© 2021 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com Young FBO chain Modern Aviation made a big splash in late 2018 when it purchased the perennially highlyrated itpurchased theperennially 2018 when XJet facility 20,000-sq-ft terminal lounge,conference withpassenger office space. detailed and stored are valeted until they out to the ramp decades, Texas Jet tallied its highest scores in the Line Ser complex has50,000sqftofhangarspacecapableaccom customers’ needs rather than reacting to creating them, an see the construction of a new 7,000-sq-ftsee theconstruction of a new terminal. Accord surprised when wetellsurprised when are noramp, there security, them or safely cared for with both service providers there achieving there providers safely cared forwithbothservice at Denver-Centennial Airport. a major$20millionexpansionofthefacility, whichwillmore reading need customers’ whatthey them mindsandoffering room, pilotlounge,snoozeroom, officespace,andacli modating thelatest ultra-long-range businessjets. mate-controlled auto customer spawhere vehiclesare vice manager Hollyvice manager Hopkins told vice (4.76) andCSRcategories (4.78). “We prideourselveson IS-BAH Stage3registration. In formore thanfour operation Private are certainly aviation travelers to FTW Dallas-area Kyle Quinn. facility fees.” unmatched manager customer explainedgeneral experience,” the current terminalthe current willberenovated executive forrentable than double its hangar space, add three acres of ramp, and to meetthearrivingaircraft. Home to 22basedaircraft, the the CSRcategory (4.75). “We train ourteam to anticipate our terminal that offers a fitnesscenter withtwo showers, crew ing to uponcompletioninthefourthquarter Quinn, of2022, before they even have even before they achanceto askus,”customer ser All thatwillsoonchangeasModern isaboutto on embark The FBOsitsona22-acre leasehold,witha7,000-sq-ft The Titan-fueledFBO, 24/7/365, whichisopen hasa The facilityreceived itshighestrecognition thisyearin Fort Worth MeachamInternationalAirport(FTW), Centennial Airport(APA), Denver, Colorado AIN Modern Aviation 4.64 ModernAviation FBOsurvey 2021» 4.64 Texas Jet Fort Worth, Texas . “They are pleasantlyAIN. “They TheAmericastop 10percent - - - - - of Fort Worth,” said president Reed Pigman. “That’s why we cars available, vehicleparking. alongwithcovered about thefuture ofbusinessaviation andespeciallythefuture added 65,000sqftofhangarspacein2020 andhave broken ground ona 39,000-sq-ft hangar to becompleted late 2021.” ice cream cooler, and koi pond. crew The facility has a dozen lounges, conference rooms, and a lobby with a refreshment bar, witharefreshment rooms, andalobby lounges, conference has 480,000sqftofhangarspace.“Texas Jet optimistic isvery Josie DaCosta José Cabrera Jonathan Garms Johanna Echeto Jimmy Thate Jessi Rowden Jenny Deitschman Jenna Janette Licastrino Terrell Jasperson Amy Brothers Amanda Ewers Alexsandra Aaron Pedersen Yulyanna Silva Ysabella Tetley Charley Benjamin Carlos Robbins Camargo Venus Koenig Shannon Auty Sara Zarate Shollenbarger Odette Miqui SAO PAULO Mellissa Thompson- Mary Kelly Deeds Kawai Lopez Katie Bink Kathy Cortez Holly Hopkins Hannah Newell Danny Luna Danica Day Brandy Bailey Bernie Spencer Rob Davis Rebecca Reres Pat Walter WORLD-WAY AVIATION PERSON LIDER AVIACAO EMBRAER FBO FBO Home to 97 turbine aircraft, the Phillips 66-branded facility ­ JET CENTERAT SANTA FE TEXAS JET TAC AIR ATLANTIC AVIATION ATLANTIC AVIATION ALLIANCE AVIATION AERO-ONE AVIATION AMERICAN AERO CARVER AERO CUTTER AVIATION CHANTILLY AIRJETCENTER GATEWAY AVIATION SKYSERVICE SUPPORT SIGNATURE FLIGHT SHELTAIR SIGNATURE FLIGHT SUPPORT SHELTAIR SHELTAIR SWEETWATER AVIATION SERVICES SHELTAIR SUPPORT SIGNATURE FLIGHT SHELTAIR SHELTAIR WILSON AIRCENTER WILSON AIRCENTER MONTEREY JETCENTER PENTASTAR AVIATION MERIDIAN HAYWARD MCKINNEY AIRCENTER MILLION AIR MILLION AIR BANYAN AIRSERVICE FONTAINEBLEAU AVIATION PREMIER JETCENTER MILLION AIR BUSINESS JETCENTER HENRIKSEN JETCENTER FBO ABOVE &BEYOND BRAZIL SBSP SDCO SDCO AIRPORT CODE 4.51 4.59 AVERAGE 3.75 OVERALL 2020 AIRPORT CODE CYYZ KHOU KCBF KMRY KMTJ KPTK KBCT KHOU KORL KPBI KABQ KHWD KTKI KHPN KFTW KAFW KBUR KAPA KHEF KFXE KECP KDAB KCHA KSAF KOPF KFCM KRKS KDHN KFTW KIWA KTPA KMSP KFLL KADS KDAL KTME KJAX FROM LAST FROM LAST CHANGE -0.05 YEAR -0.01 N/A n

“All employeesarerequiredtotake theirtemperatures “We stayeduptodateonchanginglocalandfederalguide “Protective barrierswereinstalledatthefrontdeskand “We were early adopters of CDC recommendations and “Hours andstaffingwereadjustedtoaccommodate Concerning Covid certification early on. Gloves and masks are worn when advisoriesand implementednewinternalchanging CDC entering theterminalbuilding.We boughttwoUVlightsthat and increased our daily cleanings of all lobby areas and touch and increasedourdailycleaningsofalllobbyareastouch distancing. We alsoprovidedamplehandsanitizerstations adherence andadministration.Mostnotably, lastsummer assistance is neededwithluggage and if it is okay tohandle all ourlobbyfurnituretoensurethesafetyofguests.” audited, and all employees are held accountable for and wrappedwithcare.” points. One tool that was very instrumental in our cleaning points. Onetoolthatwasveryinstrumentalinourcleaning placing abufferatourfrontdesktorespectthesix-feetsocial protocols aswarranted,achievingNATA Safety1stClean symptoms and any close contact that employee may have supervisor fills out a Covid questionnaire that describes stations. Ifanemployeedoescalloutofwork, their direct staff deliverluggage, vehicles,orotheritemstocustomers. sprayer. Therearehand sanitizingstationsthroughoutthe masks aremandated.We alsosteppedupourcleaning minimize points of contact such as providing snacks that were minimize pointsofcontactsuchasprovidingsnacks thatwere ment for customers and employees. We stayed on top of use [snooze]roomsandstillkeep theareassanitized.After was the electrostatic sprayer that allowed us to spray down was theelectrostaticsprayerthatallowedustospraydown who were in need. In addition, we made conscious efforts to were giventoallemployeesaswellofferedcustomers we rotate through our facilities and invested in an ionizing we rotatethroughourfacilitiesandinvestedinanionizing we began an in-house Covid testing program administered we begananin-houseCovidtestingprogramadministered vendors, customers,andcustomers’ pilotsasneeded.” for the gym, crew cars, and snooze rooms [and] once used, for thegym,crewcars,andsnoozerooms[and]onceused, We addedafull-timecustodianandbroughtbackameni ties suchasfruit,popcorn,andcookies,freshlyprepared the rooms are used, a [CSR] willdisinfectthearea.”the roomsareused,a[CSR] FBO. Thisallowsustotestemployees,theirfamilies,select In our crew suite, we created a processthat allows visitors to NATA’s 1stClean” program,[which]isregularly “Safety before the start of their shift and must wear a mask before before the start of their shift and must wear a mask before individually wrapped,removingalllobbymagazines,and lines daily. We createdWilsonAirCenterfacemasks, which had inthelast48hours.” lenge for our employees, but we have spread out work is returned to service. Social distancing has been a chal it must be thoroughly cleaned and disinfected before it by amedicaldoctorwhonowleasesanofficespaceatthe it. Theysanitizetheequipmentandtheirworkspace regularly. lobby andsignspromotingsocialdistancing.Linecrewaskif increased demandwhilemaintainingasafeenviron vice providershowtheyaddressedtheCovidsituation.All in efforts to safeguard their employees and customers, fol instituted newprotocolsandamendedexisting processes For thisyear’s AINFBOSurvey, weasked highly-ratedser lowing aresomeexamples: — ElizabethRosenbaum, SugarLand Regional Airport — Jonathan Buff, BaseOperationsat Page Field — DavidPeacock, WilsonAirCenterMemphis —Matthew Collins,HeritageAviation —Jeff Zimmerman, MillionAirDallas ------

© 2021 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com