A Monthly E-Magazine prepared by the Federal Authority for Government Human Resources April 2021 Issue No. (120)

FAHR reviews the federal government’s experience in business continuity and service provision during COVID-19 pandemic

FAHR releases Police 103 and RAK professional e-Government certificates review FAHR’s for Federal projects & Government initiatives employees

FAHR reviews training and development initiatives for Federal Government employees FAHR reviews the federal government’s experience in business continuity and service provision during COVID-19 pandemic

The Federal Authority for Governmental Human Resources (FAHR), participated, on behalf of the , in the second Arab Conference for Civil Service Bodies, organized by the Civil Service Bureau in the Hashemite Kingdom of Jordan. The conference was held virtually through visual communication tech, on April 5 and 6, and hosted civil service directors and officials in Arab countries. Aisha Al Suwaidi

The Authority was represented at the conference by Federal Government employees. These measures, she electronically through the Federal Government’s pace with the labor market changes, in light of the Her Excellency Aisha Khalifa Al Suwaidi, Executive added, contributed in ensuring business continuity HR Management Information System (Bayanati), Fourth Industrial Revolution.” Director of Human Resources Policies Sector, who and service provision at the level of ministries and the smart application (FAHR), and the Customer confirmed in a special session of the conference that federal entities, under a safe work environment. Happiness System. In addition, the attendance and Concerning the most important challenges facing the UAE Government has been a good example in departure registration service for Federal Government governments and organizations in light of emergency Aisha Al Suwaidi reviewed the most important dealing with Coronavirus (COVID-19) pandemic, employees has been launched electronically to suit conditions, Aisha Al Suwaidi explained that they measures taken by the Authority to combat the thanks to its advanced technological infrastructure the remote work system, as well as the virtual sessions include business continuity and flexibility in Coronavirus disease. “A set of guidelines have been providing services, ensuring employee productivity and transformation of all services into smart years developed covering the remote work system at the approach which was launched through the e-learning and efficiency under remote work system, and how ago . It could contain the dangers of the pandemic on Federal Government level, emergency circumstances portal (Al Mawred), to enable Federal Government to improve the skills and competencies required for all vital sectors, and succeeded in ensuring business arising from the pandemic, in cooperation with the employees to continue learning and training through the success of the remote work experience. continuity and the provision of government services, Ministry of Cabinet Affairs and the Future, as well as a the portal. she said. manual for measuring productivity and efficiency of She added: “Al-Mawred is an advanced smart training She said: “The UAE has succeeded in transforming the Federal Government employees, and another manual HE indicated that the Federal Authority for platform that serves Federal Government employees, challenges imposed by COVID-19 pandemic into real on the office work environment and work from the Government Human Resources played a pivotal role develops their behavioral and specialized skills, and opportunities, by developing a work philosophy that workplace under emergency conditions. in adapting the Federal Government’s work system provides them with innovative and general electronic adapts remote work system in natural conditions at to maintain its dynamism during the crisis, adopting HE Aisha Al Suwaidi said: “We are highly concerned and specialized training programs and courses the Federal Government level, the system that the a package of proactive initiatives and precautionary in the Authority with providing all services to that meet their needs, The portal also strengthens Authority began to implement experimentally in measures that had the greatest impact on protecting Federal Government employees and our customers employees’ competencies and enables them to keep 2017 in A number of ministries and federal entities.

2 Human Resources Issue No. (120) April 2021 [email protected] @FAHR_UAE , P.O. Box – 2350, Phone : + 971 2 4036000 / Dubai, P.O. Box – 5002, Phone : +971 4 2319000 Human Resources Issue No. (120) April 2021 3 FAHR releases 103 professional Job Family No. of Certificates certificates for Federal Programs & Project Management 6 Audit & Governance 5

Government employees Institutional Development 3

Climate change and the environment 2

Health & Safety 4 The Federal Authority for Government Human Resources (FAHR) has launched, during March and April this year, 104 professional certificates Judiciary 3 as part of the Professional Certificates Initiative (Elite), introduced by the Authority last March. Finance & Accountancy 7 The initiative is aimed at developing and enhancing the skills of employees of ministries Human Resources 9 and federal entities, by providing them with professional programs leading to accredited Engineering 3 professional certificates offered by local and international universities and training IT 20 institutes, within 20 job families at preferential rates. Total 63 Leila Obaid Al Suwaidi Maryam Al Zarouni

In this regard, HE Laila Obaid Al Suwaidi, Executive so that they can achieve the institutional goals and According to HE Laila Al Suwaidi, the Authority’s safety, Institutional development, education, climate Director of Programs and Human Resources move towards the future, armed with high skills and focus at this point is to provide professional change and the environment, program and project Planning Sector at the Authority, explained that professional certificates approved by competent certificates in specialized, scientific and rare fields management, judicial, engineering, and information the Professional Certificates Initiative “Elite” was authorities locally and internationally. These that would enable Federal Government employees, technology). a culmination of tremendous efforts made by the professional certificates are provided, throughout the regardless of their job grades, to acquire higher She indicated that at the beginning of each Authority aimed at developing the human capital in year, by the best training providers, including leading qualifications and skills that enable them to keep month, similar certificate packages the Federal Government, “The initiative is intended institutes and universities within 20 job families, and pace with the rapid global changes in will be launched, in partnership with to enable employees to achieve the Government’s preferential rates for federal government employees.” the labor market, as well as overcome dozens of training providers, including future work challenges that may face strategic visions, directions and goals in general, and The Executive Director of Programs and HR Planning all specialties, to be available on the them during their career. those of their own institutions in particular,” she revealed that, since its launch last March, “Elite” Authority’s website (www.fahr.gov.ae), added. initiative has received great interest and interaction Maryam Al-Zarouni, Director of the initiative page. Targeted Job Families during April, 2021 by the Federal Government employees who wish to Government Human Resources “The certificates are classified by month benefit from these professional certificates. Dozens Planning Department at the Authority, said that 63 or by job family”, she added, inviting those federal Laila Al Suwaidi continued: “The specialized of employees of ministries and federal entities new professional certificates were launched for the entities or employees wishing to benefit from them professional certification initiative aims primarily have registered in more than 70 professional and month of April, in several fields, distributed among at preferential rates, to contact “Elite” initiative team to empower federal government employees and specialized certificates under the initiative, out of 104 11 job families: (Finance and accounting, human at the Authority, through the unified call center provide them with the necessary specialized skills, certificates offered, 63 in April and 41 last March. resources, auditing and governance, health and (600525524), or e-mail: [email protected] .

4 Human Resources Issue No. (120) April 2021 [email protected] @FAHR_UAE Abu Dhabi, P.O. Box – 2350, Phone : + 971 2 4036000 / Dubai, P.O. Box – 5002, Phone : +971 4 2319000 Human Resources Issue No. (120) April 2021 5 Dubai Police and RAK The most important service options provided e-Government review FAHR’s through “Hamad” chatpot projects & initiatives include empowering the employees of ministries and federal entities to The Federal Authority for Government Human Resources (FAHR), recently briefed delegations from Dubai complete many HR Police and Ras Al Khaimah e-Government, on its key strategic initiatives launched in recent years, which had a great impact on the development of human resources in the Federal Government, as well as increasing the procedures attractiveness of work environment in ministries and federal entities.

The briefing took place in two virtual benchmarking which can be accessed via website www.fahr.gov. on the Federal Government’s HR Management have registered in more than 70 professional and sessions held by the Federal Authority for ae. Hamad is a window for instant conversation Information System “Bayanati”. specialized certificates under the initiative, out Government Human Resources, with representatives developed by the Authority last year, using artificial of 104 certificates offered, 63 in April and 41 last Mariam Al-Zarouni, Director of Human Resources from Dubai Police and the e-Government of Ras Al intelligence technologies, with the aim of providing March. Planning Department, explained that Ras Al Khaimah. an interactive channel to communicate with Khaimah e-Government representatives were customers, and provide technical support and She shed light on the Federal Government’s briefed on some of the Authority’s pioneering Omran Al Shamsi, Head of Government HR Systems advice to them about a number of services and preferred training partners Initiative “Ma’arif”, initiatives in the field of training and development Development and Maintenance, explained that the systems through harnessing technology which is based on preparing a list of the best training at the Federal Government level, e.g. e-Learning two sessions discussed ways to to enhance the work system. providers in the country and making it available enhance cooperation between Portal “Al ”, the Professional Certification for ministries and federal entities to benefit from the Authority and the two parties. It also automatically responds to all Initiative for Federal Government Employees “Elite”, programs offered according to their annual plans. They reviewed the most successful customer inquiries about some of its launched in March, 2021, “Ma’arif” initiative for the It also aims to carry out negotiation with certified global experiences and practices services such as training services, HR Federal Government’s Preferred Training Partners training providers to deliver these programs and in the field of government systems, legal advice, and technical launched at the end of 2013, and the Strategic courses at reduced prices, or free of charge. human capital development and support, through a dedicated Workforce Planning System. Ma’aref Initiative aims to: Establish a partnership management. The meeting also conversation window. Elite Initiative is aimed at developing and enhancing based on social responsibility and serving the unanimously agreed the necessity Omran Al Shamsi indicated that work the skills of employees of ministries and federal mutual interests the government and private of switching from the traditional entities, by providing certificates and accredited is in full swing to launch the second sectors. Guarantee providing high quality training perceptions of government professional programs offered by local and phase of virtual service “Hamad” for for around 84,000 employees working in 56 ministry work, and creating a positive international universities and training institutes, Omran Al Shamsi the Authority’s customers, which and federal entity. Meet the training needs in work environment conducive to within 20 job families at preferential rates. adds valuable services for customers. accordance with the training and development innovation and creativity that The most important service options system of the Federal Government employees. would attract top talents. Mariam Al-Zarouni said: “Since its launch last March, provided through “Hamad” chatpot include “Elite” initiative has received great interaction by Achieve a financial surplus from the training According to Al Shamsi, Dubai Police team got empowering the employees of ministries and the Federal Government employees who wish to budgets of federal entities, and serve the maximum acquainted with the Authority’s Virtual Assistant federal entities to complete many HR procedures benefit from these professional certificates. Dozens number of employees. Enhance the competence Service “Hamad” launched to help its customers, through connecting it to the self-service system of employees of ministries and federal entities and productivity of the Federal Government.

6 Human Resources Issue No. (120) April 2021 [email protected] @FAHR_UAE Abu Dhabi, P.O. Box – 2350, Phone : + 971 2 4036000 / Dubai, P.O. Box – 5002, Phone : +971 4 2319000 Human Resources Issue No. (120) April 2021 7 FAHR reviews training and development initiatives for Federal Government employees

The Federal Authority for Federal Government Human Resources (FAHR), recently held a virtual workshop to review the most important initiatives launched on training and development of Federal Government employees during the past years. The workshop targeted the staff and human resources officials in ministries and federal entities, with nearly 600 of them following its deliberations.

Fatima Al Jasmi

Maryam Al-Zarouni, Director of Human Resources capabilities (Qudrat). specialized professional certificates offered. Dozens on based on preparing a list of the best training Planning Department in the Authority explained of employees of ministries and federal entities providers in the country and making it available She added: “Key training initiatives of the Federal that the Authority is making efforts to enhance have registered in more than 70 “Elite” certificates for ministries and federal entities to benefit from Government also include the e-Learning Portal (Al- human capital development within the Federal out of 104 launched under the initiative, 63 programs offered according to their annual plans. Mawrid), launched in late 2019, and Professional Government, through improving the competencies in April, and 41 last March. It also aims to carry out negotiation with certified Certificates initiative (Elite), introduced by the of employees in ministries and federal entities and training providers to deliver these programs and Authority in March this year, to develop and She also shed light on the e-Learning Portal Initiative honing their skills so that they can contribute to courses at reduced prices, or free of charge. enhance the skills of employees of ministries and “Al-Mawrid” applied at the Federal Government realizing the UAE wise leadership’s aspirations and federal entities, by providing them with accredited level, highlighting its most important successes She said: “Ma’aref Initiative aims to: Establish a the strategic objectives of the Government. professional programs offered by prestigious since its inception nearly a year and a half ago. partnership based on social responsibility and She said: “During the virtual workshop, we focused, universities and training institutes at local and The Al Mawrid: WWW.ALMAWRID.AE benefited serving the mutual interests the government and on briefing the officials and employees of ministries global levels. about 82,000 Federal Government employees, who private sectors. Guarantee providing high quality and the federal entities on the most important attended training courses and workshops offered. training for around 84,000 employees working in 56 The certificates consist of 20 job families, and are since its launch in 2019 to until the end of 2020. training and development initiatives launched ministry and federal entity. Meet the training needs awarded at preferential prices exclusively to Federal by the Authority at the Federal Government in accordance with the training and development Government employees.” The workshop presenter, Fatma Al Jasmi, Head level over a decade. The key initiative highlighted of Training and Continuing Education Policies system of the Federal Government employees. included training and development system, Federal Maryam Al-Zarouni pointed out that “Elite” Department in the Authority briefed participants Achieve a financial surplus from the training Government’s Preferred Training Partners Initiative initiative has witnessed since its launch, a on details of “Ma’aref” initiative for the Federal budgets of federal entities, and serve the maximum (Ma’arif), Training Programs Bank, and Mechanism remarkable interaction from the Federal Government’s Preferred Training Partners, launched number of employees. Enhance the competence for Measuring Federal Government employees’ Government employees wishing to benefit from the in late 2013. She explained its idea which is based and productivity of the Federal Government.”

8 Human Resources Issue No. (120) April 2021 [email protected] @FAHR_UAE Abu Dhabi, P.O. Box – 2350, Phone : + 971 2 4036000 / Dubai, P.O. Box – 5002, Phone : +971 4 2319000 Human Resources Issue No. (120) April 2021 9 FAHR and Dar Al Bir launched Eid Clothing Campaign

FAHR and Dar Al Ber The Authority launched, in cooperation with the Dar Al Bir Society, and in conjunction with launch “Iftar Sayim” Initiative Zayed Humanitarian Day, the “Eid Clothing” Campaign, to provide Eid clothing for orphans from The Federal Authority for Government Human inside the country. Resources, in cooperation with Dar Al Ber Society, recently launched Iftar Sayim (Feeding Fasting Persons) Initiative to provide thousands of daily meals to workers during the holy month of Ramadan.

In this regard, Mahmoud Al Marzouqi, Director of Government Communications at the Authority, explained that the Iftar Sayim Initiative is part of a series of humanitarian initiatives launched by the Authority during the blessed month of Ramadan as part of its annual agenda for social responsibility initiatives.

“The agenda also includes the launch of Ramadan Hanan Bin Nesaif Mir Initiative,” said Al Marzouqi, “The latter initiative aims to distribute Ramadan Mir to needy families within the country, and to launch a Zakat collection campaign.”

He stated that Iftar Sayim Initiative comes under the existing cooperation between the Authority and Dar Al-Ber Society, and reflects the two sides’ keenness The campaign aims to bring joy and happiness to resulted in launching dozens of humanitarian the country to cancel all Ramadan tents permits this to provide support and assistance to workers, by children’s hearts in the upcoming Eid Al Fitr souls, initiatives over 5 years of close cooperation in the year, as part of the efforts to contain the pandemic.” distributing thousands of daily Iftar and Suhoor meals and somehow compensate them for the deprivation service of society and humanity as a whole,” stressing they suffer as a result of losing one or both parents. that the Authority has publicized the campaign at the for them during the blessed month. He said that the Authority has announced the initiative Hanan Bin Nesaif, Deputy Director of Government Federal Government level to allow the opportunity on the federal government level and society members Mahmoud Al Marzouq added: “Securing meals for Communication Department, noted that the for the largest number of employees of the ministries to give the opportunity for the largest number of fasting workers is the least that could be done to Authority launches Eid Clothing Campaign for the and federal entities to participate in community government employees and the public to participate, this important category, especially in light of the fifth year in a row, in cooperation with Dar Al Bir work and charitable giving by contributing in treating by contributing to supporting the initiative through exceptional economic conditions now hitting the Society, as part of their joint charitable, humanitarian the patient, through their various social networking the Authority’s various accounts on social media, and whole world, due to the outbreak of COVID-19 initiatives. accounts or via the Federal Government’s HR HR management information system “Bayanati” pandemic, and the decision by relevant authorities in She said: “Cooperation between the two sides has Management Information System (Bayanati).

10 Human Resources Issue No. (120) April 2021 [email protected] @FAHR_UAE Abu Dhabi, P.O. Box – 2350, Phone : + 971 2 4036000 / Dubai, P.O. Box – 5002, Phone : +971 4 2319000 Human Resources Issue No. (120) April 2021 11 Access to all our services in the Customer Happiness System, via FAHR Smart App

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