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Smes Need to Digitise to Thrive in the Digital Economy

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Smes Need to Digitise to Thrive in the Digital Economy KDN-PP19103/09/2016(034592) JUNE 2017 MARKET PRODUCTS PROMOTIONS VENDORS PEOPLE EVENTS Do or Die: SMEs need to digitise to thrive in the digital economy Dell EMC VMware unveils Schneider Electric iPay88 allows celebrates with IoT management launches IoT others to channel partners solution platform Pay4Me PG 6 PG 22 PG 9 PG 5 Turning ideas into business value. Faster. The 4 secrets to success in the Idea Economy. Success today is defined by the ability to turn ideas into value faster than the competition. But how? Find out how you can accelerate your business by building a partnership with Hewlett Packard Enterprise. Learn more at hpe.com/my © Copyright 2016 Hewlett Packard Enterprise Development LP. WITH YOUR I.T. DO MORE SECURED BY ESET Turning ideas into business value. Faster. Whether you’re managing your business, or overseeing your company’s IT, ESET’s security products are fast, easy to use, and deliver market-leading detection. We deliver the protection that allows you to DO MORE. Find out more at ESET.COM/MY/BUSINESS The 4 secrets to success in the Idea Economy. Success today is defined by the ability to turn ideas into value faster than the competition. But how? Find out how you can accelerate your business by building a partnership with Hewlett Packard Enterprise. Learn more at hpe.com/my © Copyright 2016 Hewlett Packard Enterprise Development LP. It is time to digitise our SMEs S mall to medium enterprises (SMEs) are the backbone of the Malaysian economy, providing employment to 65.5% of our workforce. I do not know if that is good news or bad. They are doing well but can’t they do more? In the world of business, companies should be constantly growing, from small to medium and on into large corporations and eventually into global conglomerates. With the exception of government-linked companies, very few SMEs seemed to have transitioned into the big times, so to speak. Too many are still at SME levels. Not surprisingly, 73% of Malaysian SMEs have little to no ICT usage in their business operations, and their total contribution to GDP is a paltry 36.3%. Is there a correlation here? Could their low adoption of ICT be affecting their efficiency, productivity and competency? With the growth in online shopping – including cross-border transactions – SMEs can no longer afford to be reticent in ICT. They cannot stick their head in the sand and hope that it will all go away. They cannot just post their products on Facebook and hope for the best. If they do not evolve, update their business strategies and empower these strategies with technology, they will be in for a bumpy and potential- ly business-ending ride. Indeed, it is no longer business-as- usual. It is do-or-die. This is a great moment of opportunity for resellers. The market is practically waiting to be tapped! This is a time to get creative in overcoming traditional resistance – “it’s too expensive!” “I don’t have any technical staff!” – and present feasible solutions with case studies to back up your case. Those who do, will not only boost their bottom line, but also perform national service by raising the competitiveness and productivity of our home-grown companies Our main feature explores why SMEs are reluctant to embrace digitisation and why they should, with some suggestions on how they can. The weather is cloudy with a chance of windfall. We hope you enjoy our issue and look forward to serving up more. Please share this with your fellow resellers, visit our website at www.resellermalaysia.my for more news and articles, and feel free to write in with your comments and suggestions. Best regards! Stephen Chin, Editor PUBLISHED BY EDITOR: GRAPHICS DESIGNER: Verve Infotech Sdn Bhd Stephen Chin Milly Milk Ville - Sharon Sen / [email protected] Suite 33A, Avenue Business Center, www.millymilkville.space 111 Block E, Phileo Damansara 1 ACCOUNT MANAGER: 9 Jalan 16/11, off Jalan Damansara Lim Chia Nean / [email protected] PRINTER: 46350 Petaling Jaya +60 12 320 1171 / +603 7493 5012 Super Yueta Print, No. 40, Jalan PBS 14/8, Taman Perindustrian PUBLISHER ADVERTISING: Bukit Serdang, 43300 Seri Kembangan, Selangor. Satish [email protected] EDITORIAL CIRCULATION [email protected] 2500 copies 2 Reseller Malaysia www.resellermalaysia.my | JUNE 2017 CONTENTS P5 News Local P5 P5 iPay88 allows others to Pay4Me P6 Dell EMC celebrates with channel partners P8 Outsourcing Malaysia opens office in Iskandar Malaysia P9 Schneider Electric launches IoT platform International P10 MS Azure to enhance support for SAP workloads P11 Survey: Organisations ramping up digital investment P12 Dell Technologies rolls out flexible IT consumption models P13 P13 WannaCry a reminder not to neglect basic cybersecurity P15 Dell EMC enhances products in SDS portfolio P16 Cover Story Do or Die: SMEs need to digitise to thrive in the digital economy SMEs remain a relatively untapped market as far as digital transformation is concerned. We look at why this goldmine is waiting to be tapped. P16 P19 Product News P19 HID Global introduces mobile authenticator app P20 Qualcomm boasts Snapdragon Mobile PC platform, Intel unfazed P21 Epson launches industrial-strength labeller P21 P22 VMware unveils IoT management solution P23 Feature It is time for Cloud 2.0 The cloud landscape is ever-evolving. IDC’s William Lee and Pranabesh Nath spoke to Reseller Malaysia about Cloud version 2.0 P23 CONTENTS P26 Column Machine learning: the future of cyber security? As cyber threats grow in numbers and sophistication, the next generation of cyber security P26 will likely be intelligent... P28 Survey Modern Tech Users and their Habits In the world of mobility, users are increasingly creative in how they use their phones and computers. Here are some interesting statistics of their habits. Cybersecurity Cybersecurity Cybersecurity Professional Professional Company of of the Year of the Year the Year 2015 2016 2015 EC-Council Global Services Malaysia 606 Block G, Phileo Damansara 1, Jalan 16/11, Off Jalan Damansara, 46350 Petaling Jaya, Selangor. +60-3-7954-6896, [email protected] CYBER SECURITY CONSULTING AND ADVISORY SERVICES EC-Council’s world renowned Cyber Security Experts now in Malaysia Compliant Resilient Competitive News iPay88 allows PIKOM reminds organisations to remain others to Pay4Me vigilant against cyberattacks Lim Kok Hing, co-founder and executive director, iPay88. PIKOM is also inviting companies O nline payment gateway provider iPay88 Sdn Bhd introduced a new and agencies to feature that allows a person to make consult with us on payment for purchases made by another. this issue With Pay4Me, the payer, who is not the purchaser, may pay on behalf of the purchase for online transactions. “Pay4Me is useful and convenient online payment solution ideal for families with youngsters and older folks or even Chin Chee Seong, PIKOM chairman domestic helpers who do not have easy access to credit or debit cards or online T he National ICT Association of Malaysia (PIKOM) advises all users to be vigilant and banking facilities,’ said Lim Kok Hing, take precautions to avoid being caught by malware such as the recently much- co-founder and executive director, iPay88. publicised WannaCryptor (also known as WannaCry) attack. “We developed Pay4Me to reduce the PIKOM said it has not received any report or alert of being hit by WannaCry from its hassle in payment settlements for the 1,000-plus members to date. No members reported any clients having been issued a payer, who is usually also the main ransom. family dependent. Such role is normally shouldered by the parents or working “This is expected as many would rather keep a low profile and hope the issue blows over,” member of the family,” he said. said PIKOM chairman Chin Chee Seong in a statement. “However, these issues cannot be swept under the carpet. Organisations must take the necessary steps to prevent and Online groceries shopping, routine thwart cyberattacks.” payment of tuition or school fees, mobile phone top-ups and other items or services The first step is to ensure the assets are protected by having the right tools to guard that a family network usually requires and against attacks and intrusions. Second, organisations must ensure their staff are trained obtains online, can be directed to the with the necessary skills and knowledge to deal with cyberattacks. payer for payment, in a secure, convenient and efficient manner. “Chief information officers (CIO) and heads of IT departments play an integral part in protecting their organisations against cyberattacks. Their roles must be recognised by any Existing iPay88 merchants can opt to organisation in this digital age,” Chin said. “Companies should not compromise when they integrate Pay4Me as one of their payment engage knowledgeable CIO or IT security experts.” options at no extra cost. “The process is simple and only requires activation from A company should have a good cybersecurity defence which involves a proper business our end,” Lim explained. risk assessment; having an appropriate IT security policy and procedures; deploying the right security technologies; ensuring compliance; constantly monitoring the environment, To use Pay4Me, the online shopper simply educating employees; alerting and responding to security incidents quickly; and conducting chooses the option at check out and forensic and root cause investigation. “Malaysian companies cannot take a wait-and-see provide the payer’s email address, contact attitude anymore,” Chin warned. number and an optional message to the payer. The payment link is sent to the “We are encouraged by the efforts of the Malaysia Computer Emergency Response Team payer by email. When clicked, the payer (MyCERT) under national agency CyberSecurity Malaysia in providing up-to-date alerts, is redirected to iPay88’s payment page advisories and assistance to affected organisations and users to address this grave for credit card input or online banking situation,” Chin added.
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