Toronto Wolfpack R.L.F.C
Total Page:16
File Type:pdf, Size:1020Kb
TORONTO WOLFPACK R.L.F.C. Social Media Plan Table of Contents Introduction ......................................................................................................................................... 1 Social Media Assessment ................................................................................................................... 2 Audience Analysis ............................................................................................................................ 2 Social Media Platforms ................................................................................................................... 2 Competitors ...................................................................................................................................... 3 Business Objectives ............................................................................................................................ 4 Business Strategies ............................................................................................................................. 4 Key Audiences ...................................................................................................................................... 5 Young Male Urbanites .................................................................................................................... 5 Dog Lovers ........................................................................................................................................ 6 Corporate Partnerships ...................................................................................................................... 7 TekSavvy ........................................................................................................................................... 7 Craft Breweries ............................................................................................................................. 10 Petcurean ....................................................................................................................................... 12 Summary........................................................................................................................................ 14 Evaluating Success ........................................................................................................................... 14 Conclusion ......................................................................................................................................... 15 INTRODUCTION The Toronto Wolfpack is a Canadian professional rugby league club based in Toronto, Ontario. It competes in the United Kingdom-based Rugby Football League system. The Wolfpack went undefeated in its inaugural season and was promoted from the third-tier, League 1, to the second-tier, Championship. The competitive season starts in February with games played both abroad in the UK and France, as well as in Toronto at Lamport Stadium in Liberty Village. As a sports team, the Wolfpack offers its audience sports entertainment. The team has had great success on the field and has a small, dedicated group of fans in Toronto. However, the team still remains completely unknown to many Torontonians. They do not know that they have a successful professional sports team playing in their city. The biggest goal for the Wolfpack right now is building its brand. Rugby is a popular sport in many nations around the world, but struggles in Canada and the USA behind hockey, soccer, basketball, American football, and even baseball. These sports have far more dominant professional leagues and much greater exposure in North American society as a whole. As the first trans-Atlantic team to play in the Rugby Football League system, the Toronto Wolfpack is well-positioned to grow this exciting sport’s popularity in Canada. However, the club faces tough competition from established local teams, especially given the general public’s lack of familiarity with the sport of rugby in the first place. 1 SOCIAL MEDIA ASSESSMENT Audience Analysis The Toronto Wolfpack’s audience is predominantly males between the ages of 25-50 living in Ontario and the GTA. Many of their followers are already fans of rugby and follow professional leagues. Others might be amateur athletes themselves, or former rugby players who do not want to lose touch with the game. In order to grow the brand and gain wider recognition, the Wolfpack needs to expand its reach and target younger Ontarians. The team will do this by targeting Torontonians between 23-40 years of age. This is a large, local demographic who have disposable income, seek out new activities, and like to share their experiences on social media. Social Media Platforms The Toronto Wolfpack is active on social media. The club primarily uses the following platforms: • Facebook • Instagram • Twitter • YouTube The Wolfpack is most active on Facebook and Twitter. The content that gets the most engagement are contests, polls, and videos. Additionally, the team has a behind-the-scenes show called LastTackle.tv, which is also where its blog is hosted. LastTackle.tv has its own social media accounts (Facebook, Instagram, Twitter, YouTube), and the team’s flagship retail shop also has a separate Instagram account. The main problem with the Wolfpack’s social media strategy is that it is too spread out and unfocused. Like many new businesses or organizations trying to establish themselves on social media, the Wolfpack has started doing as much as it can on every channel. The result is a social media presence that lacks cohesion and vision. 2 Competitors Despite the general lack of direction, the Toronto Wolfpack has successfully amassed a relatively large number of followers on social media, especially compared to other rugby league teams. Toulouse Olympique is another team in the Wolfpack’s league – the only team based in France, and as such have the same “outsider” status. When compared to the Wolfpack, Olympique’s following on social media is noticeably smaller. However, when compared to teams in major North American sports leagues, both teams’ numbers are very small. This makes sense due to the respective sizes of the leagues’ audiences, as well as the relative popularity of rugby compared to sports like basketball. Since the Toronto Wolfpack wants to take that next step and gain widespread exposure in North America, it may be instructive to look at what another franchise based in Toronto is doing. The best team to use as an example is the Toronto Raptors. The two teams share some similarities: they are the only Canadian team in their leagues and have a similar target demographic: young urban Millennials. Platform Toulouse Olympique Toronto Wolfpack Toronto Raptors Facebook 8.5k likes 22.7k likes 2.2m likes 4.5k followers 20.7k followers 1.59m followers Twitter 13.3k tweets 7.4k tweets 53.8k tweets 1.7k followers 18.9k followers 1.1m followers Instagram 689 posts 820 posts 5.3k posts 690 subscribers 1.5k subscribers 61k subscribers YouTube 230k views 120k views 31m views The table above illustrates that, relative to other Rugby Football League teams, the Wolfpack has a sizeable social media following. When compared to other sports franchises in North America, the Wolfpack still have a way to go. Now, comparing the Wolfpack to the Raptors is not fair, nor is it meant to be. However, the Raptors have proven to be very successful on social media. They have a focused social media strategy built around a specific vision and brand identity. This can function as an example from which the Wolfpack can draw inspiration. 3 BUSINESS OBJECTIVES The Toronto Wolfpack has successfully established a social media following and has seen great success on the field. Now, the team needs to focus on maintaining that success in the next competitive tier while growing its fanbase and gaining more recognition at home. The Wolfpack’s business objectives are: 1. Build brand recognition. The major problem that the Wolfpack needs to overcome is its lack of recognition in the Toronto sports market. The team needs to establish itself as a recognizable name that offers a quality product. 2. Increase ticket sales. Attendance at home games could always be improved, especially when the cost of tickets is not very high to begin with. There are only 10 home games per season. The goal is to maximize profits from those games. 3. Strengthen relationship with existing fanbase and community. The Wolfpack plays games in England and France, sometimes for weeks at a time. It is important to have a strong relationship with the fanbase in Canada in order to maintain interest during these long stretches abroad. BUSINESS STRATEGIES 1. Promote the team. The message is simple: “we exist”. The Wolfpack needs to simply have its name out there to inform people that it is a sports team in their community. 2. Entice people to attend home games. Not only are tickets relatively inexpensive, but there is more to do than simply sitting and watching a game. By promoting this aspect of home games, the Wolfpack will be able to attract more people, even non- fans, to attend games at Lamport Stadium. 3. Increase social media engagement with fans. The Wolfpack will be unable to interact with the community face-to-face while they are travelling for road games. This means that the team must take advantage of social media to maintain its relationship to its fanbase. This can be done by posting engaging content and by interacting with the fans through its social media. 4