The Lufthansa Technik Group Magazine 2.2019 March/April

Original Equipment Innovation »nice«: One thousand and counting 1,000 shipsets of the cabin management and IFE system delivered

Digital Fleet Solutions Less operational interruptions Predictor Plugins have already Innovation and technology proven themselves in use

Component Services Robot checks New standard for cockpit panels LED cabin lighting Supporting the development of Quality of test results substantially enhanced a DIN EN standard

2 | Content Lufthansa Technik Connection 2.2019

Innovation and technology 6 • Project RoCCET: 6 Robot checks cockpit panels • Seat Cover Tool: 11 Easy parts

Digital Fleet Solutions Robot checks cockpit panels • Predictor Plugins: 8 Less operational interruptions Using a robot, checks are performed objectively, enhancing the quality of the test result. Aircraft Services • 50 years: 12 Long live the jumbo! • New alliance IAMA: 26 Long live the jumbo! Leading companies team up The Boeing 747 features 50 years of success – a success Original Equipment Innovation Lufthansa Technik played an important part in achieving. • In-flight entertainment: 15 One thousand and counting – now that’s »nice«

Engine Services • FADEC Alliance: 19 Ensuring LEAP engine support

Lufthansa Technik Group 12 • Lufthansa Technik Puerto Rico: 20 World-class services for the Americas

»nice«: One thousand and counting Customer portrait • Allegiant Air: 22 Lufthansa Technik has delivered the 1,000th shipset of the »nice« A perfect match in-flight entertainment and cabin management system. Employee portrait • Ralf ­Schulze: 24 The bridge builder

Categories • News 3 • Personalities 10, 19 15 • Events 27 • Products and services 28 • Contacts 30

Lufthansa Technik Connection

Photo: Airbus S.A.S. is a complimentary information service for Lufthansa Technik’s family and friends. It is published every two months. The current issue can be downloaded from our website. Publisher Lufthansa Technik AG Kai Raudzus · Corporate Marketing · HAM T/TM-M Weg beim Jaeger 193 · 22335 Hamburg, Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 [email protected] · www.lufthansa-technik.com A perfect match Rebecca Kleinebekel · Database management Editorial production Allegiant Air has found an ideal partner Editorial office: Flightlines, Hamburg for its base maintenance requirements. Design: Art Works!, Hamburg 22 Photos: Lufthansa Technik AG, Deutsche Lufthansa AG Printing: Beisner Druck GmbH & Co. KG

Lufthansa Technik Connection 2.2019 News | 3

New standard for LED cabin lighting

The DIN EN 4731 standard addresses the use of LED lighting

ril 201 systems in aircraft cabins that are equipped with photo- Ap 9 -4 2 luminescent floor path marking. Lufthansa Technik participated Aircraft

y Interiors n in the expert committee and made a major contribution to the a H Expo m a er standard’s development. mburg, G

abin lighting systems based on The DIN EN 4731 standard (Aerospace manufacturers. Furthermore, the standard LED technology have a unique series – Spectral quality of LED luminaires can also be used to calculate the charging C property: Their highly individual used with photoluminescent marking time for the next generation of cabin lighting light spectrum depends strongly on the systems) was published last year, creating systems. These mood lights have an specification of the incorporated LEDs and a helpful tool for all persons involved in almost infinitely variable light spectrum. therefore differs considerably from the designing cabin lighting systems. The DIN EN 4731 is a new industry standard spectrum of the fluorescent tubes used in standard provides a formula to calculate that provides security for all partners the past. LED luminaires must also meet the charging efficiency of LED light sources involved in the development of cabin light- the requirements for photoluminescent for photoluminescent products. For this ing systems. The new Ce value for LED floor path marking. In the past, before new purpose, it defines an excitation coefficient lamps is already becoming a major design LED light fittings could be installed, elabo- (Ce) as well as the method for its determi- variable for lighting systems throughout rate tests used to be necessary to confirm nation on the basis of the spectrum of any the industry. For Wolfgang Sutter, partici- that the light strips were charged sufficiently. LED light source. pating in the standard’s expert committee Lufthansa Technik recognized the need The fluorescent tubes that were used certainly paid off. His experience: “The for a standard and thus supported its before the introduction of LED technology new standard is very easy to use. It’s development by participating in the rele- only knew brightness as a variable in already being applied in practice and vant working group. determining the charging time of photo- proving to be very useful – a success for The person who represented Lufthansa luminescent light strips. The new standard all parties involved.” Technik in the group of experts was Senior now allows the time to be calculated Engineer Wolfgang Sutter. He explains: without laboratory tests, making it a valu- Wolfgang Sutter “Lufthansa Technik contributed its experi- able tool for operators, OEMs and other Senior Engineer | GuideU Non-Electrical Floor Path Marking ence and development expertise from the Phone +49-40-5070-64673 past 20 years to help with the creation and [email protected] wording of the standard. We were thus able to demonstrate our great proficiency in this area while also supporting our customers.” 4 | News Lufthansa Technik Connection 2.2019

Tokyo Shanghai

Miskolc Palma

JAL contracts On-the-job training A350 support for SAMC New EPAR site Evelop Airlines Total Component Support // in Hungary selects A350 support Lufthansa Technical Training // Lufthansa Technik and Japan Shanghai Aircraft Manufactur- Airlines (JAL) have entered into EPAR – Engine Parts & Total Component Support // ing Company (SAMC) and a long-term agreement on Total Accessories­ Repair // Luft- Lufthansa Technik has been Lufthansa Technical Training Component Support (TCS®) hansa Technik has initiated the contracted by the Spanish have signed a Memorandum services for the ­carrier’s Airbus establishment of a new site for airline Evelop to provide Total of Understanding (MoU) aimed A350 fleet. For a period of ten the repair and overhaul of air- Component Support (TCS®) for at intensifying the strategic years, the new contract covers craft engine parts. Located in the airline’s future Airbus A350 partnership between the two the majority of JAL A350 com- Hungary, Lufthansa Technik aircraft. The ten-year contract companies in on-the-job train- ponents, including maintenance, ­Miskolc, a new fully owned covers two A350-900s that will ing of skilled technicians. programs for reliability monitor- ­subsidiary of Lufthansa Technik, enter Evelop’s fleet in March The letter of intent outlines a ing and enhancement as well will commence operations by 2019 and 2020, respectively. strategic cooperation between as logistic services. Currently 2022. Customers of Lufthansa “With Lufthansa Technik, we SAMC and Lufthansa Technical the airline holds 31 firm orders Technik’s Engine Parts & Acces- are placing the material supply Training, including training and 25 options for the state-of- sories Repair (EPAR) network for our new A350s in the hands system development, new staff the-art long-range jet. will greatly benefit from this of a proven and reliable partner training, advanced training for Atsushi Maeda, Executive Officer extended production capacity. with a global presence,” said skilled technicians and facility of Procurement at Japan Air- Lufthansa Technik Miskolc will Bruno Claeys, Director General planning for practical training. lines, said: “The Airbus A350 employ around 400 employees. of Evelop. “For us, this guaran- SAMC and Lufthansa Technical constitutes a key element of the Investments in the triple-digit tees the highest aircraft avail- Training college will apply future Japan Airlines fleet. We ­million-euro range will not only ability from day one.” advanced training methods believe this agreement will encompass state-of-the-art “Our Total Component Support and modules from Luft­hansa bring us even more stable and machinery for procedures such optimally supports growing and Technical Training in a joint smooth component operations as cleaning, thermal spraying expanding airlines such as education program. The two and the highest performance and heat treatment of engine Evelop by providing a highly companies endeavor to build up for our customers. Furthermore, parts, but also an extensive train- reliable material supply. The a modern platform for on-the- it provides us with additional ing and qualification program. new contract for another cus- job training with a dual system benefits such as maintenance Construction at the new site is tomer in Spain is evidence that and evaluation through the cost optimization and cost con- scheduled to begin in 2021. Lufthansa Technik is the best planned initiative. trol, while enhancing the long- Employee training and qualifica- choice for A350 component SAMC is a subsidiary of Com- term partnership with Lufthansa tion courses are set to begin in support in Europe. We are mercial Aircraft Corporation of Technik.” 2019 and will partly take place delighted that we are now able China (COMAC). The company Gerald Steinhoff, Vice President at the existing sites of the EPAR to expand our market share for is responsible for the production Corporate Sales Asia Pacific at network in Germany, Ireland, this aircraft type even further,” of ARJ21, C919 and CR929. It Lufthansa Technik, said: “We are Malaysia, China and the USA. said Georgios Ouzounidis, operates four major business- very proud and honored to With Lufthansa Technik Miskolc, Senior Director Sales Europe of es, including final assembly, extend our services with compre- EPAR is strengthening its Lufthansa Technik. // key components and parts hensive MRO solutions for Japan ­market position and expanding fabrication, MRO and retrofit, Airlines’ Airbus A350 fleet. We its repair portfolio for the new and composites material. // will work closely together as engine generation. // partners to ensure the highest safety and reliability.” //

Stay up to date!

Customer Newsletter // Lufthansa Technik’s online customer newsletter Connection Flash supple- www.lufthansa-­ ments our popular ­bi-­monthly Lufthansa Technik Group ­Magazine Connection with first-hand news technik.com/­ on innovative technologies and developments, new services and offers, and future events. // newsletter Lufthansa Technik Connection 2.2019 News | 5

Dubai Hamburg

A-checks of Saudi registered A320s Drone competence bundled GACA maintenance approval // Lufthansa Technik has received Integration // SafeDrone by the approval of the General Lufthansa Technik and drone Authority of Civil Aviation (GACA) Get to know us fleet operator Lufthansa Aerial of the Kingdom of Saudi Arabia in a new way Services will be pooling their for maintenance services on air- expertise, allowing SafeDrone craft registered in Saudi Arabia. to steer its operations in a new In January, the first A-check on ompletely restructured, with convenient direction and focus on services an Airbus A320 was conducted C and quick access to all information, for business and industry cus- by Lufthansa Technik Middle more integrated social media functions and tomers. Both companies will East mechanics in the hangar easy ways to find your personal contacts – continue to trade under their of DC Aviation Al-Futtaim LLC, these are just a few of the features of current names and concentrate a joint venture of DC Aviation Lufthansa Technik’s new website. Users on their core competencies. and the Al-Futtaim Group at Al can browse through the site to explore SafeDrone’s focus will be on Maktoum International Airport our products and services, get to know providing technical fleet man- (Dubai World Central Airport) in our ­people and catch a glimpse behind agement and monitoring the Dubai. the scenes. condition of drones via Safe- Omar Aker, Lufthansa Technik’s Drone Health, while Lufthansa Regional Sales Manager, said: Finding capabilities fast Aerial Services will be respon- “We are only the second VIP sible for drone deployments at MRO supplier in the Gulf region At the heart of our new website is the industrial installations such as to be approved for Saudi regis- Capability Finder. By simply entering any wind turbines or electrical tered aircraft in the Airbus desired search words – from products ­power lines. The training oppor- A320CJ family and Boeing BBJ through aircraft and engine types to part tunities previously offered by types. The first A-check was numbers – everything can be found in the ­SafeDrone and the SafeDrone completed within budget and clearly presented results. The search can Academy will be continued and ahead of schedule.” also be refined by regions or Lufthansa further developed by the affiliat- As part of the long-lasting co- Technik facilities. // ed company Lufthansa Aviation operation agreement between Training from March onward. Lufthansa Technik and DC By taking over flight operations, Aviation Al-Futtaim, the product Lufthansa Technik will become portfolio consists of regular the drone competence center checks and maintenance for the entire Lufthansa Group. services, including unplanned www.lufthansa- www.lufthansa-technik. The MRO company will thus repairs for example in the case technik.com com/capability-finder assume responsibility for strate- of an AOG. It also features ser- gic matters, portfolio manage- vices for aircraft cabins, including ment and the correlation of all small modifications. Moreover, drone activities within the there are plans to establish a Group. mobile aircraft and cabin service Lufthansa Technik will also to serve the region. // represent the Group’s interests on national and international ­bodies, and take part in the development of binding stan- dards for the drone industry. // 6 | Innovation and technology Lufthansa Technik Connection 2.2019

atio Having a robot perform the tests ov n b n y In ensures that measurements are carried out absolutely objectively.

L u k i ft n ha h nsa Tec Robot checks cockpit panels

With a robot system that checks cockpit controls, Lufthansa Technik has developed another first in the aviation industry. The new system takes the subjective feel of a mechanic out of the equation, thus lowering their burden and enhancing the quality of the test result.

ow bright is bright? When is an LED light too when to replace a dark LED or a worn-out switch. Up dark for flight operations? When is the switch to now, it was not possible to make consistent, reliable H of an instrument in the cockpit worn out? A forecasts for the service life of these components. cockpit instrument passes through a lot of hands over the course of its life: from pilots through line mainte- Integrated sensors nance staff to the technicians in the workshops. All of these people have a different perception of what During the Robot Controlled Cockpit Electronics Test- www.lufthansa- something looks or feels like. So if there are no ing (RoCCET) project, the Aircraft Component Services technik.com/roccet instructions, each technician decides individually division at Lufthansa Technik developed the world’s Lufthansa Technik Connection 2.2019 Innovation and technology | 7

Video about RoCCET, the world’s first robot for fully automated testing of cockpit operating units: www.youtube.com/embed/YqFLDnbTsNY

The robot-based test procedure will be used for various cockpit controls on Airbus A320 and A350 as well as Boeing 787 aircraft.

Thanks to its integrated sensors, the robot system is able to check all switches and displays and per- form specific functional tests, working just as well as a human. A significant advantage of the new system is that it eases the burden on employees and reduces the labor input by one to two hours per component while providing concrete measurement data in line with uniform standards. And with the help of this new measurement data, it is now possible to determine when a display or switch is nearing the end of its life cycle so that it can be replaced in good time.

For all common aircraft types

The next step consists of using data mining – a com- bined analysis of available aircraft data and newly generated measurement data – to determine when a display or switch is nearing the end of its life cycle so that it can be replaced in good time within the frame- work of preventive maintenance. This increases the components’ reliability after a repair and reduces unplanned component removals for the customer. Currently, the robot-based test procedure is in the The integrated sensors integration phase. This year, Lufthansa Technik plans of the robot measure to establish its use for various cockpit controls on the forces that occur when the switches are Airbus A320 and A350 as well as Boeing 787 aircraft. first robot system for the fully automated testing of activated. In the future, it may also be used for other cockpit cockpit controls. The robot has integrated sensors, and cabin controls on all aircraft types at various measuring the forces that occur when switches are locations. activated. In addition, it is equipped with several industrial cameras with which it captures all display instruments and any outside damage. Another Florian Sell ­additional camera is used to measure the brightness Senior Engineer ATE Systems Component Services ­(luminance) of all displays from various angles. Phone +49-40-5070-63211 [email protected] 8 | Digital Fleet Solutions Lufthansa Technik Connection 2.2019

1

ith the aim of reducing operational interrup- Less operational tions caused by technical problems and W decreasing the cost of unforeseen mainte- nance events, Lufthansa Technik launched the Pre- interruptions dictor Plugins in AVIATAR. The wide-ranging plugins automatically predict aircraft component and system failures and recommend maintenance tasks to prevent them. The solutions for predictive analytics on AVIATAR The Predictor Plugins on the AVIATAR digital platform are based on numerous inputs and insights from a variety of partners. They constantly monitor real-time support aircraft operators in planning maintenance data and immediately inform the airline’s technical tasks. Initial plugins have already proven themselves operations staff once impending maintenance tasks have been identified. By taking into account a vast in use, and many more are currently being developed, base of statistical data as well as experience in aircraft also together with customer engineers. engineering and component overhaul, the solutions anticipate failures before they occur and optimize the required service schedule. This avoids unexpected removals and, in turn, unscheduled downtime of the aircraft. Lufthansa Technik Connection 2.2019 Digital Fleet Solutions | 9

Useful digital tools in daily ­maintenance operations

Developed in close cooperation with airlines, several Predictor Plugins have already been launched and are available on the plat- form. To mention just a few, the following examples ­demonstrate the wide variety and practicality of these digital tools:

USE CASE 1: USE CASE 2: USE CASE 3: Integrated drive generator (IDG) Hydraulic servicing and Engine vibration monitoring Finding the optimum time to replace or leakage detection Monitoring engine behavior: This tool service the engine’s IDG: This online Maintaining the optimum level of hydraulic analyzes the aircraft’s full-flight data during solution monitors a variety of different fluid in all aircraft hydraulic systems: This all operating phases of the customer’s temperatures as well as mechanical and online solution separately analyzes sets of engines. This enables the user to continu- electrical parameters of the customer’s aircraft data and calculates corresponding ously and comprehensively monitor the aircraft data in order to anticipate IDG system fluid levels to check for system condition of an aircraft engine.3 1failure modes. Once the algorithms pre- under- or overfill and potential leakages. The Predictor Plugin automatically creates dict a potential system failure or unavail- The Predictor Plugin automatically gener- recommendations and issues alerts to the ability, the Predictor Plugin automatically ates recommendations and issues alerts user once trends are detected indecating generates recommendations and alerts to the user once dedicated thresholds are that dedicated vibration thresholds may that can result in work orders in the exceeded. be exceeded. This solution is especially customer’s maintenance system. // The customer can adjust these respective ­interesting for operators of Airbus A320neo warning levels to meet specific flight and aircraft with geared turbofan engines. //

SWISS International Air maintenance operation requirements. Lines is already using this These functions assist aircraft operators in Predictor Plugin and shares avoiding system damage and reducing the its experience in a video: https://www.youtube.com/ need for labor-intensive manual checks of watch?v=YerSB51akbk 2fluid levels for the entire fleet. //

The Predictor Plugins also send recommendations abnormal leakages. With this digital solution, up to to the AVIATAR user and trigger specific maintenance 50 percent of all unscheduled events caused by tasks in the operator’s maintenance system. The active problems with hydraulic systems can be avoided. At prevention of technical problems and the transformation the same time, troubleshooting efforts are reduced of unplanned servicing into scheduled maintenance by up to 25 percent due to the improved visibility of events result in fewer operational interruptions and the actual aircraft system state. reduced maintenance costs. All the Predictor Plugins are developed in close cooperation with airlines to solve their specific technical Maintenance cost reduction challenges during aircraft operations. Data scientists and engineers of both the customer and Lufthansa One of the most valuable Predictor Plugins optimizes Technik jointly evaluate the problem, create models for example the performance of the IDGs (integrated and craft a solution that – if it helps to optimize aircraft drive generator) of engines. By evaluating different operations – is then integrated into the AVIATAR platform. parameters in a data science model, changes and trends are detected early and replacements or mainte- Customized solutions nance actions can be planned – resulting in significant savings in fleet maintenance costs. More than 100 additional use cases are already in the Another popular predictive solution is hydraulic pipeline for development or implementation, which quantity monitoring. This optimizes the regular refilling means that aircraft operators will soon be able to access of all hydraulic systems and enables early warning of even more useful Predictor Plugins in AVIATAR. www.aviatar.com 10 | Digital Fleet Solutions Lufthansa Technik Connection 2.2019

How the Predictor Plugins work

All Predictor Plugins // AVIATAR Predictor Plugins analyze aircraft data. They are developed in incorporate reports from aircraft condition monitoring close cooperation with airlines to solve systems, quick or digital access recorders (QAR/DAR) their specific techni- and additional sources including MRO workshop data cal challenges during and engineering expertise. The online solution integrates aircraft operations. several plugins that monitor different parts, such as igniters and brakes, as well as altimeter, oxygen and hydraulic components, valves and many other critical systems. Proven model-based algorithms recognize, calculate and visualize trends in performance data to Operators are also very welcome to contact the predict future removal, maintenance and repair require- AVIATAR team to add their own use cases. The ments. The digital tools also predict the remaining Predictor Plugins are part of AVIATAR, the open and ­lifetime of components. Optionally, the plugin can be neutral digital platform for cooperation of the global connected to the customer’s maintenance system to aviation industry developed by Lufthansa Technik. automatically trigger servicing measures. // AVIATAR ensures that airlines, component manufac- turers, MRO providers and leasing companies are in Predictor Plugins – the benefits control of their data and, despite competition, can use + Combine the latest big data analytics with years common interfaces based on a common digital twin. of operational, engineering and MRO experience AVIATAR’s cloud-based infrastructure ensures the + Contribute significantly to the cost reduction of highest level of data security in accordance with Euro- the entire flight operation pean data protection requirements for customers’ and + Integrate predictive maintenance into other partners’ data. A Software Development Kit (SDK) is MRO products to reduce overall costs available to all airlines and potential partners, enabling + Enable operators to predict maintenance them to develop their own applications. events across the entire fleet + Generate recommendations and distributes them directly to the airline’s maintenance system Frank Martens via the AVIATAR platform Head of Product Sales, Digital Fleet Solutions Phone +49-151-58918764 + Prepare for next-generation aircraft by utilizing [email protected] approximately ten times as much analytical data

Personalities

DIETMAR FOCKE DR. GEORG FANTA BERNT JUNKER has assumed the role of has taken over responsibility has taken over the position spokesman in the manage- as Vice President Compo- of Managing Director of Luft- ment of the product division nent Services. Georg Fanta hansa Technik Milan. With a Engine Services. He suc- graduated as a mechanical diploma in mechanical engi- ceeds Bernhard Krueger-Sprengel, who is engineer, having studied at TU Vienna and neering from the RWTH Aachen, Germany, now responsible for the Lufthansa Group’s Ecole Centrale Paris. With a PhD in materials Junker joined Lufthansa Technik in Frankfurt Technical Fleet Management. Dietmar Focke science from the GKSS Research Center in 2006. Initially working as an aircraft system joined Lufthansa Technik 18 years ago as in Geesthacht, he joined Lufthansa Technik engineer, numerous responsible manage- a production engineer in the components in 2001. After serving as Manager Product ment positions in aircraft maintenance and division, where he subsequently worked, Development, Dr. Fanta took over responsi- engineering followed. As head of aircraft among other things, as a consultant for bility as Managing Director and CFO of engineering responsible for the Boeing fleet strategy and business development. He Spairliners, the A380 component support of Lufthansa and third-party customers, later took over production management in joint venture with Air France. In 2010 he his area of authority expanded, ultimately the Airframe Related Components division. joined Lufthansa Technik again, subse- including the latest-generation Airbus air- Prior to his latest promotion, Dietmar Focke quently taking over several management craft. In addition to his role as Managing held the position of Managing Director of positions in various areas. Prior to his latest Director of Lufthansa Technik Milan, Bernt Lufthansa Technik Budapest, one of the promotion, Dr. Georg Fanta held the position Junker is also responsible for all customer six current locations in Lufthansa Technik’s of Vice President Corporate Purchasing for line maintenance activities of the Lufthansa base maintenance network. // the Lufthansa Technik Group. // Technik Group in Southern Europe. // Lufthansa Technik Connection 2.2019 New Aircraft | 11

atio ov n b n y Easy parts In

L u k i ft n ha h nsa Tec

Called Seat Cover Tool, aintenance companies have to do part numbers of seat covers, cushions and more than just perform technical safety belts to be identified quickly and Lufthansa Technik has devel- M inspections. They also regularly easily. The first application of this kind in oped the first digital assistance check the condition and cleanliness the world, it can be installed and called up of the cabin and the passenger seats in on all common mobile devices and PCs. system for the fast and precise particular. At the largest German hub in The Seat Cover Tool has been integrated identification of part numbers Frankfurt, Lufthansa Technik’s cabin in the eDOC platform, which is where the mechanics check between 50 and 60 entire technical documentation is made for seat covers, cushions and long-haul aircraft every day. If any of the available and archived in digital form. The safety belts. seat covers, seat cushions or safety belts application is used via the eDOC system’s are dirty or damaged, they are replaced interface and accesses the data records that immediately. To date, the correct part are stored by the platform, which ensures number of the required component had that the source data is always up to date. to be identified manually – a rather time-­ Meanwhile, the new application has consuming and error-prone process. proven its merit. Stefan Mehler says: “Our practical experience with the Airbus A380 Quick and easy identification fleet has shown that the responsible employees were able to reduce the time Stefan Mehler, one of the project manag- needed to identify part numbers from an ers of the new tool, describes the situation: average of six minutes to less than one “In cases where seat covers, seat cush- minute. That means we can save up ions or safety belts have to be replaced, to 120,000 euros per year for the Airbus the digital identification of part numbers A380 fleet of Lufthansa alone.” offers great savings potential. It used to With the Seat Cover Tool being rolled take our employees an average of six min- out to other cabin parts and aircraft types utes to identify the numbers because they in the future, the savings potential is even had to look at two different manuals: the greater. The current focus is on all stan- Seat Arrangement Manual and the Com- dard aircraft types and fleets at Lufthansa, ponent Maintenance Manual of the seat but in the future, the assistance system manufacturer. Since the latter is provided may also be offered to other MRO compa- by different manufacturers, the information nies for a fee. In that case, other airlines is sometimes inconsistent or inconclusive. operators would also benefit from the In cases like that, it can take much longer application’s potential. until you are absolutely certain that you have got the correct part number.” Stefan Mehler Lufthansa Technik’s new Seat Cover Project Manager Innovation Fleet Services The application can be installed on all common Tool eliminates all deficiencies in one shot. Phone +49-69-696-90680 mobile devices and PCs. The digital assistance system enables the [email protected] 12 | Aircraft Services Lufthansa Technik Connection 2.2019

Long live the jumbo!

It has been 50 years since the first Boeing 747 took off from Boeing’s Paine Field in Everett on 9 February 1969. Lufthansa Technik’s engineering skills have been a prominent feature of the continued success of the jumbo jet since the outset.

hen the first Boeing 747-100 took off on following words: “I hope you can still feel a smidgen 9 February 1969 at 11:34 a.m. local time in of genuine wonder and a little childish awe for the W Seattle on its maiden flight, a piece of avia- technical possibilities of our time, because progress is tion history was written. Guenter-Peter Scheefers, a anything but natural and effortless.” test engineer with Lufthansa at the time, was there in Those were different times then. Flying was not yet Everett to experience the inaugural flight close up. familiar to everyone. The idea of a single aircraft dis- He describes how the very large aircraft lifted off gorging some 400 passengers at a time at an airport astonishingly quietly just 30 meters away from him led to unease among both operators and airports. At and concluded his whimsical account of it in the Lufthansa too, almost 100 different departments were

Rollout of First test Scheduled service begins with The improved 747-200 version Lufthansa is launch customer The first 747-400 is the first 747 flight of the the first Lufthansa 747-130 is also being used by Lufthansa for the 747-200F freighter taken over by Lufthansa jumbo jet

1968 1969 1970 1971 1972 1989 Lufthansa Technik Connection 2.2019 Aircraft Services | 13

The 747 freighter was for many years the backbone of the Lufthansa cargo business.

In March 1970, Lufthansa took over its first jumbo jet from Boeing, paving the way for today’s high-capacity passenger transport.

Lufthansa has strongly influenced the develop- ment of the 747-400, for example to build it with a digital two-pilot cockpit.

involved in preparations for the Boeing 747 in the bridges through to fuel trucks, loading equipment and entry into service phase – a basic necessity for oper- tow trucks, the Boeing 747 required innovations and ating the first wide-body aircraft, which more than significant technical know-how. Much of this is now doubled the passenger and freight capacity per flight ­taken for granted in today’s aviation world. But the sheer in one fell swoop. Technical solutions were sought to size of the aircraft and the enormous volume of passen- allow ground handling of the jumbo to be completed gers, baggage and fuel that had to be loaded represented in the same time as for a Boeing 707, namely one enormous challenges at the time for all concerned. hour. From catering lift trucks, baggage containers, The Boeing 747 thus exemplifies the metamorphosis www.lufthansa- sufficiently tall ladders, passenger gangways and of air transport into a means of mass transport more technik.com/747-8

The last Lufthansa 747-200 Lufthansa is the first airline Announcement of Lufthansa as Lufthansa and Boeing is phased out to offer broadband internet launch customer for the passenger celebrate 50 years of Boeing jets on board its 747-400s version of the Boeing 747-8

2002 2003 2006 2010 14 | Aircraft Services Lufthansa Technik Connection 2.2019

Boeing 747 facts

+ Rollout on 30 September 1968 + First flight on 9 February 1969 + 1,546 aircraft built in five decades + 205 aircraft of the initial 747-100 version built + Pan American World Airways was first customer + Lufthansa was first European customer + Lufthansa was launch customer for 747-200 freighter

Since 2018, Lufthansa Boeing 747-8 aircraft receive the new livery.

The 747-8 continues to write jumbo jet history – pictured here on its first flight in 2011.

prominently than any other aircraft. To date, nearly heavily influenced the development of the 747-400 – four billion people have travelled in a jumbo jet, and an indispensable backbone of the long-haul fleets of aircraft of the various 747 types will soon have circled many airlines – at the end of the 1980s. the earth two million times. The skill and knowledge that have helped Lufthansa Technik to maintain and overhaul the popular 747-400 Jumbo experience were transferred seamlessly to the newest 747-8, ensuring that operators likewise benefit from a genuine In 1970, Lufthansa was the first European airline to jumbo experience. Lufthansa Technik’s input into the take a decisive step into a new era of aviation with the development and specification of the 747-8 actually

Follow this link for ‘giant’ aircraft, one that set new standards in terms of began long before Lufthansa took delivery of the first more information on passenger numbers, range and operating efficiency. 747-8 Intercontinental in 2012. This approach put the Lufthansa 747-8: The skills of Lufthansa’s engineering – or Lufthansa Lufthansa Technik in a position to increase the newest magazin.lufthansa. com/xx/en/fleet/ Technik’s today – have played an important role in the 747’s technical reliability and performance even before boeing-747-8-en/ jumbo jet’s unique and continued success story. The it entered service. No wonder therefore that many of MRO provider can draw on decades of experience in Lufthansa Technik’s former colleagues still remember the operation and technical support of all 747 versions the large celebration that took place in 1970 in the – and has been the jumbo’s launch partner many hangar built specially for the jumbo at Lufthansa times throughout its history, providing expert assis- Technik’s maintenance hub in Frankfurt. tance from the beginning. For one, Lufthansa Technik >> Happy birthday, jumbo!

Entry into service of the The 50th Boeing 747-8 is Lufthansa takes over its 76th Lufthansa presents its first first 747-8 with Lufthansa delivered to Lufthansa jumbo jet – it is the 1,500th 747-8 aircraft in new livery Boeing 747 aircraft

2012 2013 2014 2018 ril 201 Ap 9 -4 2 Aircraft

y Interiors n a H Expo m a er One thousand and counting – mburg, G now that’s »nice«

The product division Original Equipment Innovation at Lufthansa Technik has delivered the 1,000th shipset of the »nice« in-flight entertainment and cabin management system. This milestone is symbolic of the rapid progression of a small, dedicated team to a professional and successful production organization.

16 | Original Equipment Innovation Lufthansa Technik Connection 2.2019

Thanks to the stocking of components, Torben Uhl, Head of Manufacturing Services, Frank Ehlers, a technician in the mechanical workshop, prepares audio switching units can still supply replacement parts for the earliest »nice« systems. for a stress test. Every unit is thoroughly tested before it is delivered to a customer.

remember that we were so proud when we had which was developed at the time for a VIP aircraft. manufactured 42 components in one month. Coming from the Lufthansa Technik Completion Cen- “I With the transport agent waiting, we ran the ter, a team led by Andrew Muirhead (refer to the inter- protective foil around the pallet with the »nice« com- view on page 18) had a vision to enhance this concept ponents packaged and ready for dispatch,” says and establish a product for the business jet market Joern Abraham, Head of Operations & Support, as he and commercial aviation. Still relatively small at the describes the early days of production of the »nice« time, it was not long before the Innovation Business system at Lufthansa Technik. That was 15 years ago, Unit was ready to launch – enjoying a very successful when a small group of employees development along the way, laid the cornerstone for the current especially with respect to the product division Original Equip- »nice« system. More than two We have low return rates ment Innovation (OEI) in its tem- dozen large VIP aircraft have and very satisfied customers. porary premises. Even then, the been fitted with »nice« systems Joern Abraham strong spirit of innovation, enor- to date. Responsibility for this mous dedication, high quality “ business shifted to the newly standards and touch of courage were clearly palpable. founded and dedicated subsidiary IDAIR in 2011. The The small start-up team soon developed into a profes- second and largest mainstay is the outfitting of business sional production organization and to the current market jets with »nice«. “After we had won the first tender leader in in-flight entertainment and cabin management from Bombardier for the Challenger 300, we delivered systems for business jets. directly into the production line – and had to adapt our processes accordingly,” recalls Joern Abraham. From start-up to OEM The successful collaboration between the two companies has already stretched from both Challenger In March 2019, Lufthansa Technik delivered the 1,000th types to Learjet 70/75 and lately to Bombardier’s »nice« shipset to a customer, representing a milestone state-of-the-art flagship, the Global 7500. “We provide in the rapid development of this business segment, »nice« as a line-fit standard with nearly all Bombardier which today has a workforce of over 270 employees aircraft types,” says Manager Product Placement and collaborates with numerous partners. It all started Gerolf Dietel. A new aircraft type from a different manu- www.lufthansa- with EASA 21G certification as a production organiza- facturer was added in 2017, when the Phenom 300E technik.com/nice tion – and an IFE and cabin management system, from Embraer was fitted as standard with »nice HD«. Lufthansa Technik Connection 2.2019 Original Equipment Innovation | 17

Frank Ehlers, a technician in the mechanical workshop, prepares audio switching units Before delivery, each »nice« system is tested in its complete for a stress test. Every unit is thoroughly tested before it is delivered to a customer. configuration, including the software.

Have a nice flight!

// The integrated cabin equipment »nice« provides effort- less management of highly sophisticated cabin systems for business jets and VIP aircraft of all sizes. The functions of the modular and highly flexible Ethernet (IP) based sys- tem include video, audio, lighting and Internet connectivity. First installed in 2003, »nice« is the world’s first certified, fully digital business jet IFE system. It has been continually updated and improved over the years. Today, »nice HD« enables the streaming of high-definition content and links smartphones and tablets to the system. The latest generation is the fiber-optic-network-based »nice Touch«, exclusively developed for Bombardier Global 7500 aircraft, which includes a 4K display option, unique OLED touch dial controls and the latest hi-fi ­speaker and sound system. Lufthansa Technik is currently developing an advanced 4K/HDR distribution system, which will enter into service in 2021. //

The »nice« system controllers have been continually enhanced, including wireless controllers (left) some In addition, the product division supplies components years ago and the for commercial airlines – starting with delivery of what current state-of-the art at the time was a groundbreaking touch screen unit to touch dial of »nice Touch«. a major airline in 2002. This rapid development was made possible through the way the product division has professionally established the business across all levels together The »nice« story with its suppliers and partners. Through its setup, it can guarantee large volumes and on-time deliveries 2001: Part-21G certification as a production organization, to the manufacturers’ production lines. “We have “pre-»nice« system” for VIP aircraft always operated a very streamlined production orga- 2002: Innovative touch screen unit for seat and IFE control nization,” recalls Joern Abraham. “Quality was and is is developed for major airline the most important aspect for us. We tested every unit 2006: Bombardier adopts »nice« as a standard system and system prior to delivery from the very outset.” Up in its production line to the present day, no »nice« shipset leaves Original 2009: The team moves to a purpose-built innovation Equipment Innovation premises without having tested building in Hamburg the interaction of all components, including pre-loading 2010: Part-145 maintenance organization is established the system-specific software, as well as a 24-hour to perform warranty services operational test period in accordance with the individual 2011: »nice« program for Learjet 70/75 is launched customer’s specifications. 2012: Wireless Access Point (WAP) for next-generation high-speed wireless internet on board is developed Technologically advanced 2014: »nice HD« flies on board the Challenger 350 2015: The Challenger 650 is also fitted ex works “Installation and commissioning of the systems is with »nice HD« therefore very simple for our customers. We have low 2017: »nice HD« is fitted as standard in Embraer return rates and very satisfied customers,” says Joern Phenom 300E aircraft Abraham. The innovation building at the Lufthansa 2018: Entry into service of »nice Touch« on board Technik base in Hamburg, which has been home to Bombardier Global 7500 jets the product division since 2009, also houses a lab 2019: The »niceMe« system is launched with a new for vibration, temperature, power input, and OEM program 18 | Original Equipment Innovation Lufthansa Technik Connection 2.2019

Three questions to electromechanical tests, in addition to the development Andrew Muirhead, department. And there is no end to development – for Vice President Original example, a new test chamber is currently being established Equipment Innovation at for loudspeakers. The professionalization of production 3Lufthansa Technik and also includes a high level of automation: For example, the inventor of »nice« the team has developed their own semiautomated test systems to test all thinkable functional scenarios.

Can you please discribe Technologically advanced the beginnings of »nice«? Our story begins back in 2001. It was late The »nice« system has been continually enhanced over at night, and we were working in the han- the years, adapting not only to current technology but gar, trying to fix an issue with one of our also ensuring features which are well ahead of the curve. aircraft. While we were working, a thought “The life cycles in consumer electronics are considerably occurred to us: We spend all of our time shorter than typical aircraft programs,” explains Joern fixing systems built by other people. What Abraham. To guarantee support for their customers over if we would build the systems ourselves? the longer term, the experts monitor the market and We already had the necessary licenses, stock industrial components for installation in the »nice« but we didn’t yet have the infrastructure. So we got to work setting it up. And that was the beginning of the journey that ultimately created »nice«.

How did the story proceed? I put together a business plan for an Inno- vation Business Unit. We established a start-up within the bounds of the Lufthansa Technik organization – and set out to do things differently. Over the years, we have assembled a highly skilled and dedicated team, which is Original Equipment Innova- tion today. We have created optimized processes to drive innovation, built workspaces to sup- port our working methods and interactions and developed long-term customer relationships. To date, we have developed lighting and escape marking systems, seating, radomes, software and many The »nice« team is at home in the specially other aircraft components, in addition to designed innovation units. “The effort required is considerable, but it means the cabin management and IFE systems building in Hamburg. that even today we can still supply replacement parts for and components. the earliest »nice« systems,” says Torben Uhl, Head of Manufacturing Services. A special IT system provides What is the secret of success support for data analytics, stocking and archiving as behind »nice«? well as the digital signature on certificates. At least one At every stage of the evolution of »nice«, »nice« shipset will leave the Lufthansa base in Hamburg we have worked passionately to refine our every second day this year on its way for installation in technology and deliver a better product for a business jet somewhere in the world. Joern Abraham the discerning passenger. »nice« isn’t just a and his colleagues no longer run around with a roll of range of products. It is a team of inspired protective foil – shipments are now handled by a dedi- people. We are not just engineers and soft- cated logistics unit. But the spirit of innovation and the ware developers, but also psychologists, drive and dynamics of a start-up can still be felt just as social scientists and industrial designers. strongly today as when it all began 15 years ago. Our strength lies in our diversity and broad range of expertise. I am certain that we have an exciting future ahead of us with Gerolf Dietel Manager Product Placement many more innovative products to come. Phone +49-40-5070-64528 [email protected] Lufthansa Technik Connection 2.2019 Engine Services | 19

Ensuring LEAP engine support

FADEC Alliance has signed a 25-year agreement with Lufthansa Technik to provide Full Authority Digital Engine Controls (FADEC) availability services for LEAP turbofan engines globally.

ufthansa Technik and FADEC Alliance, for the LEAP FADEC will be established in a joint venture between GE Aviation Hamburg, Germany, to support this goal. L and FADEC International, have agreed FADEC Alliance will provide technical sup- on a comprehensive contract covering port from the FADEC Alliance MRO network. support agreements, loans and exchanges “Lufthansa Technik is a world leader in fillment, Component Services at Lufthansa across their global airline customer bases asset logistics and MRO services to Technik. “We are proud to collaborate with to bring a full selection of asset manage- airlines,” said Steven McCullough, Chief FADEC Alliance on MRO and asset man- ment services to the commercial air trans- Executive Officer of FADEC Alliance. “The agement. We will jointly keep our custom- port industry. FADEC systems control all company’s global footprint provides supe- ers flying.” aspects of engine performance, such as rior customer support, while FADEC LEAP engines equipped with FADEC fuel flow and variable engine geometries, ­Alliance’s strategic technical expertise in systems are used on Boeing 737 MAX, using digital computers and the corre- LEAP engine controls makes this contract ­Airbus A320neo and COMAC family 919 sponding subsystems. a win-win for airlines across the world.” aircraft. Both parties will use the pool to Under the terms of the contract, Luft- “The exceptional FADEC Alliance prod- support their customers for loans and hansa Technik will manage a global pool ucts are crucial for operators and timely exchanges of LEAP FADECs, to provide of line-replaceable units (LRUs), ensuring availability of spare parts is of utmost excellent availability and high-performance availability to in-house and FADEC Alliance importance,” said Burkhard Pfefferle-­ asset services, and to maximize efficiency airline customers. A certified repair station Tolkiehn, Vice President Asia Pacific & Ful- for airlines.

Personalities

TORSTEN RAABE has BENJAMIN SCHEIDEL KIJUNG SHIN has been appointed the new has been appointed Presi- joined the Lufthansa Technik CEO of Lufthansa Technik dent and CEO of Lufthansa sales team as Key Account Sofia. He succeeds Daniel Technik Shenzhen. Benjamin Manager based in Hong Hoffmann, who became Senior Vice Scheidel has comprehensive experience in Kong. Effective 1 February 2019, he is President of Lufthansa Technik Philippines. various fields of aviation management. responsible for all accounts in Korea. With After earning a master’s degree in industri- With a major in international business and a Bachelor of Science in business from the al engineering and management, Torsten marketing, Scheidel joined Lufthansa Cargo Indiana University Bloomington, Indiana, Raabe joined the Lufthansa Technik Group in 2003. Within the Lufthansa subsidiary, USA, Shin started his professional career in 1998, serving in a range of managerial Scheidel held various leadership positions as a sales associate. After working for an positions. Since 2012, he has established in business development, cooperation automotive systems supplier in Korea and the central material management depart- management, sales planning, marketing, an investment banking group located in ment for the entire Lufthansa Technik Base and product management. In 2013, Hong Kong, he joined Lufthansa Technik Maintenance Division in Sofia. In his role Scheidel joined Lufthansa Technik as in 2016. As key account manager for as Senior Director Material Management, Senior Regional Sales Manager responsible ­Lufthansa Technik Component Services Raabe was responsible for purchasing for Southeast Asia and Australia/Pacific. Asia Pacific, he managed the customer and material supply for the facilities in Sofia, Prior to his latest promotion, Scheidel held accounts of the Component Services Hamburg, Budapest, Malta, Shannon the position of Senior Director Sales North- product division, a responsibility he held and Puerto Rico. // east Asia since October 2015. // until his latest promotion. // 20 | Customer portrait Lufthansa Technik Connection 2.2019

World-class services

Lufthansa Technik Puerto Rico managed to turn out a superior performance in 2018: Enlarged capacity, enhanced capability and new customers are the

il 2 result of this outstanding effort of a team numbering almost 400 people who are Apr 019 1 -1 9 dedicated to world-class base maintenance services in the Americas. MRO

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Aguadilla San Juan ocated in Aguadilla, Lufthansa Technik Puerto Rico Federal Aviation Administration (FAA) approval as the was established as the Lufthansa Technik com- Puerto Rico first Lufthansa Technik base maintenance company, petence center for Airbus A320 base maintenance some 2.8 million U.S. dollars were spent on training, L Guayama in the Americas. Performing base maintenance on the tools and material. In the fourth quarter of 2018, the A320 aircraft type for its launching customers Spirit Total area: company performed two C1-checks for Spirit Airlines, about 8,959 km² Airlines and JetBlue, the company commenced opera- Population: 3.5 million the first operator of its type in North America. Both tions in July 2015. The company has since grown rap- Capital: San Juan ­aircraft were redelivered to the customer on schedule. idly, increasing its operations to five maintenance bays. Pat Foley sums it up: “I am delighted to see so “2018 has been a pretty remarkable year,” com- many reputable A320 operators in the Americas trust mented Chief Executive Officer Pat Foley. “We were us with base maintenance checks in 2018 and I am challenged to attract new customers and increase looking forward to seeing these customers returning our product portfolio. I am very proud to say that we to us again in 2019. For me it is proof that our strategy were very successful in meeting that challenge. With to be an A320 center of excellence in the Americas is ­Allegiant Air, LATAM, Avianca Brazil, Apollo Aviation paying off.” and Sky Chile we added five new customers during the past year and successfully integrated them into Creating the future our operations. At the same time, we managed to maintain a very strong relationship with long-term 2019 will inevitably bring new challenges for col- ­partners JetBlue and Spirit Airlines.” leagues in Lufthansa Technik Puerto Rico, but Pat In addition to gaining new customers, Lufthansa Foley is confident the team is ready. In February, the Technik Puerto Rico also added the A320neo to its company had its annual “all-employee event”, where product portfolio. Prior to receiving the corresponding the theme was connecting with the vision to be “a Lufthansa Technik Connection 2.2019 Customer portrait | 21

Lufthansa Technik Puerto Rico specializes in the maintenance, world-class base maintenance company, creating repair and overhaul of narrow- futures”. All employees were invited to reflect on what body aircraft. The facility located in the northeast this vision for the company means for them as individ- Caribbean Sea, about 1,000 uals, their families and their individual futures. Through miles (1,600 km) southeast the use of symbols and messages, everyone was given of Miami, Florida, is perfectly located for customers from the opportunity to make the vision tangible and real. both North and South America. The employees also worked on various exercises to help underpin the fact that every single team mem- ber in Lufthansa Technik Puerto Rico knows they ­matter – therefore the motto “I matter” is a theme the company will carry in 2019. In continuing to invest in all employees’ professional and personal develop- ment, Pat Foley is convinced the company will be able to ensure optimal customer support. Thus living the vision to be a world-class base maintenance company, Lufthansa Technik Puerto Rico creates not only a future for itself, but for its customers, too.

Pat Foley Chief Executive Officer Lufthansa Technik Puerto Rico Phone +1-787-421-4233 [email protected] www.lht-puertorico.com 22 | Customer portrait Lufthansa Technik Connection 2.2019

A perfect match

North American low-cost carrier Allegiant Air has found an ideal partner for its base maintenance requirements: Lufthansa Technik Puerto Rico maintains its growing A320 family fleet with high flexibility and a profound understanding of the airline’s needs. Photo: Allegiant Air

llegiant Air lives up to its promise of making lei- The fast-growing low-cost carrier and the likewise sure travel affordable and convenient by con- rapidly evolving base maintenance facility in Aguadilla, A necting small U.S. cities with popular holiday Puerto Rico, are a perfect match. With its tremendous destinations in North America and offering individual growth, Allegiant Air has not only extended its fleet charter flights at a reasonable cost. When it comes to but also changed its flight equipment from DC-9 and the maintenance of its A320 MD-80 aircraft to a pure A320 family aircraft, the carrier family – a five-year process that therefore has high demands was completed in 2018. Now, Our partnership with Lufthansa in terms of quality, cost effi- with more than 75 A319 and Technik Puerto Rico is very ciency and flexibility. In late A320 aircraft, the carrier has put positive, and we’re growing our 2017, Allegiant Air entrusted some of the base maintenance business together. some of the base mainte- “ services for its fleet into the hands Christian Daoud nance services for its fleet to of Lufthansa Technik Puerto Rico, Lufthansa Technik. The first the facility in Lufthansa Technik’s checks were performed at Lufthansa Technik’s dedi- base maintenance network specializing in Airbus cated Airbus A320 base maintenance facility in Puerto A320 family aircraft for the Americas region. Rico at the beginning of 2018. Initially, these were all “Our partnership with Lufthansa Technik Puerto smaller checks and subsequently big overhaul events Rico is very positive, and we’re growing our business such as six- and twelve-year checks. together,” says Christian Daoud, Director Heavy Maintenance & Induction at Allegiant Air. “The well- organized, high-quality services help us stay focused on our business.” Inaugurated in 2015 and Part About Allegiant Air 145-approved by both the FAA and the EASA, the state-of-the art facility of Lufthansa Technik Puerto Rico // Founded in 1997, Allegiant Air operates scheduled has about 400 highly qualified employees. The com- and charter flights throughout the U.S and is also autho- pany has constantly expanded its facility and now has rized for charter services to Canada and Mexico. The five overhaul lines up and running. company is headquartered in Las Vegas, Nevada, and has its home base at McCarran International airport. Close partnership With a fleet of more than 75 Airbus A319 and Airbus A320 aircraft, Allegiant provides non-stop, scheduled However, the partnership between Allegiant Air and services from over 110 U.S. cities. As a part of Allegiant Lufthansa Technik did not begin with base mainte- Travel Co., the low-cost airline links smalls U.S. cities to nance support. With its proven know-how, years of leisure destinations such as Florida, Las Vegas, Phoenix, experience and strong capabilities for A320 family California and Myrtle Beach. It offers air travel both on a aircraft, the MRO company has been supporting stand-alone basis and in combination with travel services Allegiant Air ever since it took over the first aircraft of such as hotels, car rentals and entertainment tickets. // this type back in 2014. Lufthansa Technik assisted Lufthansa Technik Connection 2.2019 Customer portrait | 23

Three questions to Christian Daoud, Director Heavy Mainte- nance and Induction 3at Allegiant Air

Why did Allegiant Air choose Lufthansa Technik as its base maintenance partner? We put a lot of emphasis on partners who have the capabilities to meet our demands. Lufthansa Technik is one of a few MROs selected that helps us stay focused on our business. We appreciate Lufthansa Technik Puerto Rico as a very well- organized facility with a focus on A320 aircraft. Lufthansa Technik’s base maintenance network has many years of experience with this aircraft type. It understands our needs and adapts the services accordingly. We are particularly impressed by the perfection and dedication of the team at the airline with the introduction and initial operation of Lufthansa Technik Puerto Rico. If the team mem- the new aircraft by providing troubleshooting services bers commit to something, we are convinced that from Frankfurt, Germany. In addition, Lufthansa they will do it. They deliver a high-quality product Technik’s subsidiary Hawker Pacific Aerospace and are very good and proactive at forecasting – began taking care of a big share of the landing gear no matter how simple or how complex a project www.allegiantair.com maintenance for Allegiant Air 18 months ago. Lufthansa may be. Technik Component Services in Tulsa, Oklahoma, maintains several components within the framework Can you name examples where Lufthansa of a Single Component Maintenance agreement and Technik Puerto Rico was particularly helpful also supports the carrier by supplying consumables in finding a solution? and expendables (C&E). In 2017, Lufthansa Technik The team at Lufthansa Technik Puerto Rico is exclusively overhauled the CFM-5B engines of always able to look at things from the customer’s Allegiant. Mobile Engine Services events out of the perspective. For example, when we didn’t have an repair station in Montreal, Canada, and Cyclean® urgently needed replacement part on site, the Engine Wash events round off the work on the airline’s team quickly organized it, carried out the repair engines. and prevented a delay. They think out of the box. Another example is aircraft transitions, which are Growing together typically very technical and require a high level of flexibility. That’s a process where you can’t just go However, aircraft overhauls remain at the core of the by the book, and Lufthansa Technik Puerto Rico cooperation. “Our team in Puerto Rico has a lot of fun is always flexible and able to change the timeline. with the local Allegiant Air representatives, and the Everybody knows that Lufthansa Technik in Shan- cooperation within the team works very well,” reports non is the industry leader for transitions – and the Matthias Zimmermann, Director Corporate Sales facility in Puerto Rico adapted to that. We couldn’t Canada & USA at Lufthansa Technik. “At this point, be happier with their performance. it’s obvious how much emphasis Allegiant Air puts on good customer service.” And the relationship between What do you expect from the companies will continue to grow: For the rest of Lufthansa Technik in the future? this year, an entire line at Lufthansa Technik Puerto Allegiant Air is a growing company. As our busi- Rico is booked for scheduled transitions and overhaul ness grows, we need partners that grow with us. events of Allegiant Air aircraft. We would be happy to see Lufthansa Technik expand its footprint in the USA even more since the overall demand is still increasing. In addition to the base maintenance services performed by Matthias Zimmermann Lufthansa Technik Puerto Rico, that includes other Director Corporate Sales Canada & USA Phone +1-310-809-9405 areas such as line maintenance or component [email protected] services. 24 | Original Equipment Innovation Lufthansa Technik Connection 2.2019

alf Schulze builds bridges – between the airline’s requirements The bridge builder R and Lufthansa Technik’s products, between the customer’s representatives and the company’s departments, between Japan and Germany. In his role as Director Sales Japan, Schulze is the “interface He is a reliable, expert partner to his customers: Ralf Schulze,­ between the customer, local sales staff Director Sales Japan in Lufthansa Technik’s sales team and Lufthansa Technik’s headquarters in Hamburg,” he says, describing his work. ­Corporate Sales Northeast Asia, supports Japanese airlines in He looks after Japanese customers who their search for optimal technical services for their operations. already have contracts with Lufthansa Technik, handles extensions of existing contracts, and negotiates with potential new customers. He has held several different positions on his way to his current job, and has developed special skills that help him with his work today. Lufthansa Technik Connection 2.2019 Employee portrait | 25

Sapporo

Ralf Schulze builds bridges between Niigata Total area: about 378,000 km2 Germany and Japan – symbolized Population: 126 million in the picture by the Japanese island in Tokyo Capital and largest city: Tokyo Kobe Tierpark Hagenbeck zoo in Hamburg. Osaka Consists of more than 6,800 islands Head of state: Emperor Akihito Foundation: 660 BC

where he soon became intensively involved “But to date we’ve done very well. My with lessors and banks. “At the time, we former colleagues at Airbus have a lot of used to call on the airlines together with the trouble keeping up with me,” he says with lessors so that we could sell our services a smile. “It’s definitely an advantage that jointly,” Schulze recalls. But soon the oppor- we’re well positioned. Over the years, tunity arose to develop the topic of leasing we’ve made sure that our relationships to for airlines: New products such as Aircraft our customers have a broad, stable foun- Leasing and Trading Support (ALTS®), dation. In the process, trust, reliability and Management of Component Overhaul and consistency are very important.” Repair (MORE) and the Aircraft Production When he is negotiating, Schulze relies Inspection Program (APIP) came into being. on his technical affinity for the products and Schulze was also on the spot when it came his knowledge of legal issues and financing. to designing services for Continuing Airwor- “Since I’m familiar with these topics, I can thiness Management (CAMO). often overcome a few obstacles before the specialist staff even becomes involved,” he Focus on Japan explains. “That helps us work faster and more efficiently.” Topics such as production “I got into leasing by coincidence. Later I inspections, Cyclean® Engine Wash and began to look after ever more Japanese leasing contracts are his bread and butter. customers, who are often especially inter- “The last two years were very work- ested in aircraft leasing topics,” explains intensive, but the variety of topics I deal Schulze. First he negotiated a contract with with interests me every day, all over again,” one Japanese customer and then more says Ralf Schulze. What is important to him and more followed. In 2011 he took over in his work are the positive exchanges with sales responsibility for Japan as part of his colleagues and the contacts he main- Corporate Sales for Northeast Asia. Most tains in the industry, including regular of the time Schul- attendance at ze works from his industry conferenc- office in Ham- es and occasional burg, but once a In spite of all the challenges, presentations. month he flies to we’re very successful in Japan as Since his business the sales office in a partner for the airlines. trips don’t allow Tokyo for several “ Ralf Schulze him to spend much days for meetings time seeing the “I’ve been lucky: Twice now I’ve been with his two sales colleagues and customer sights in Japan, he has a plan: “In 2020, able to take topics that interest me and turn representatives. “Meanwhile, I’ve spent my daughter and I are flying to Tokyo for them into my job. In the process, both the more than a year of my life in Japan and the Summer Olympic Games. I’m already company and my supervisors have always have more than 100 entry stamps in my really looking forward to that.” And when been very supportive,” says Schulze, looking passport.” The commitment of the sales that day comes, he will definitely have back at his career to date. While studying team has paid off: “In spite of all the chal- some time left for sightseeing – and for aircraft construction at Hamburg University lenges, we’re very successful in Japan as a deepening his friendship with the country of Applied Sciences, he worked at Airbus, partner for the airlines,” he says proudly. where he builds bridges. first in the warehouse, and then in structural design. Once he received his engineering Trust and reliability degree, he took a job as an engineer at Airbus to work on the structural design of These challenges include the competitive the A330/340 and soon finished an MBA situation with aircraft manufacturers, who as well. Afterward, he worked for Airbus in increasingly sell MRO services together the area of aircraft financing. with their aircraft. Currently, that means When it was time for new challenges, he Airbus in particular, since its A320, A350 came to Lufthansa Technik’s project man- and A380 types are especially popular in agement and project development area, the growing Japanese aviation market. 26 | Aircraft Services Lufthansa Technik Connection 2.2019

Leading aviation companies team up

As leading companies in the retrofit industry, EAD Aerospace, Envoy Aerospace, ril 201 Ap 9 Etihad Airways Engineering and Lufthansa Technik have signed a Memorandum of -4 2 Understanding to form the Independent Aircraft Modifier Alliance. Aircraft

y Interiors n a H Expo m a er mburg, G

Today’s aircraft cabins are modified three to five times during the life of an aircraft.

y forming the Independent Aircraft providers such as the IAMA members. The approved solutions. Bernhard Randerath, Modifier Alliance (IAMA), a group of alliance addresses customer concerns with Vice President Design, Engineering and B significant players in the aviation regard to documentation, data availability Innovation of Etihad Airways Engineering, industry are cooperating to form a new and a worldwide customer support network said: “This alliance is a positive step towards alliance in the field of aircraft modification. across different regulatory systems with addressing the challenges that customers The aim is to encourage aircraft owners and various national authorities. face with STC solutions today. As the Middle operators to modify and modernize their The main objectives of the Independent East’s largest MRO, we use OEM solutions, fleets through high-quality equipment and Aircraft Modifier Alliance are to agree to however, Etihad is renowned for innovation rigorous inspections, irrespective of which common standards for the documentation and applying our own STC modifications. IAMA members provide the engineering and quality of Supplemental Type Certifi- We believe that OEMs will also benefit from services. Aircraft modifications, such as cates, to establish an open, secure docu- becoming members of the IAMA, which is the installation of new cabins, connectivity mentation platform for airline customers open to all modification providers.” solutions or avionics systems can be and aircraft owners using STCs, and to “Our customers need seamless solutions approved and documented through a Sup- inform the relevant public and expert and efficient support during implementation plemental Type Certificate (STC) offered by communities about the advantages of STC- and, most importantly, service afterwards.

Four renowned aviation companies have joined to form the Independent Aircraft Modifier Alliance (IAMA). Lufthansa Technik Connection 2.2019 Events and exhibitions | 27

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26 – 27 March 2019 | Amsterdam Airline & Aerospace MRO & Flight Operations IT Conference EMEA STCs are a fast, cost-efficient way to lenges daily. The alliance will foster pro- The Airline & Aerospace MRO & Operations provide modifications and the IAMA is a portionate and adapted regulations, and IT Conference is the world’s only event to promising approach to address the critical jointly develop and provide the optimal address the key issues relating to the devel- points of documentation simplicity and tools to its members.” opment of IT and its use for aircraft mainte- continued after sales support.” “We are excited to be a part of the nance and flight operations. Thomas Rueckert, Head of Base Main- IAMA,” said Adrian Honer, partner and tenance and Aircraft Modification at Luft- ODA Lead Administrator at Envoy Aero- hansa Technik, said: “We enable aircraft space, LLC. “The affiliation will provide 2 – 4 April 2019 | Hamburg operators to decide objectively and inde- our members with a significant voice to Aircraft Interiors Expo pendently on the best possible modification resolve issues that affect retrofit certifica- solution for their fleet – regardless of a spe- tion approvals. Our involvement in the Trendsetting connectivity and interior solu- cific provider. Safety, flexibility of solutions IAMA reflects our commitment to our cus- tions are just two highlights of the cabin for implementation of customer requests, tomers, present and future, to be a leader products and innovations offered at the Air- along with speed in retrofit aircraft craft Interiors Expo. Lconnect by Lufthansa and efficiency are certification quality.” Technik is the proven turnkey solution for at the heart of our Marilyn Feigl, seamless connectivity on board. Visit us at The IAMA will be a collaborative and activities.” partner and ODA our booth and discover Lufthansa Technik’s knowledgeable reference and voice “In addition, Administrator at all-encompassing capabilities. to regulators and standardization value retention Envoy Aerospace, committees regarding how STCs and reliable life “ added: “Retrofit efficiently fulfill these obligations. cycle support are modifications on 9 – 11 April 2019 | Atlanta Romain Mbwang Seppoh essential factors aircraft have unique MRO Americas for aircraft oper- challenges. The ators and owners. The IAMA jointly develops IAMA will offer its members mentorship and The MRO Americas brings together the transparent standards that will help our counselling to deal with these challenges, decision-makers from airlines and suppliers customers make the right decisions,” adds especially when dealing with regulatory to discuss the critical issues impacting the Andreas Gherman, Head of the Design agencies and the industry at large. This MRO industry, providing insight into Organization at Lufthansa Technik. will help raise the certification standards to upcoming trends, regulations and best Patrick Gindre, Sales Director of EAD ensure the highest quality STC products.” practices. Aerospace, said: “The aftermarket modifier The launch meeting of the IAMA is ecosystem needed a ‘home’ to discuss our scheduled for spring 2019. The Indepen- challenges and best practices, and to dent Aircraft Modifier Alliance is open to 16 – 18 April 2019 | Shanghai improve our services by delivering a com- all market participants, including aircraft ABACE mon message to the market. Together, we manufacturers, airlines, suppliers and have the objective to shape the future of lessors. Founding members of the alliance ABACE (Asian Business Aviation Conven- the STC in the aviation world.” believe that a strong and transparent retro- tion & Exhibition) brings together business Romain Mbwang Seppoh, Head of Air- fit market will benefit everyone. Members leaders, government officials, manufac- worthiness at EAD Aerospace, added: “The of the alliance work together to offer a turers, corporate aviation department retrofit market has specific challenges to transparent, distinct and independent personnel and all manner of people be handled with customers and operators market for aircraft retrofits, providing involved in nearly every aspect of business in terms of organization and mandatory greater choice for operators and added aviation. exchange of data. The IAMA will be a col- value for the aviation industry. laborative and knowledgeable reference Follow this link to find and voice to regulators and standardization Nicole Noack out more about Lufthansa committees regarding how STCs efficiently Head of the Independent Aircraft Technik’s participation and presentations at upcoming fulfill these obligations. Being at the heart Modifier Alliance Phone +49-40-5070-66761 fairs and conferences. of the activity, the IAMA tackles those chal- [email protected] lufthansa-technik.com/events 28 | Products and services Lufthansa Technik Connection 2.2019

World of services Airbus

Total Support Services A220 Airbus A220 Total Support Services customers enjoy cost- Line Maintenance efficient and reliable flight operations while Component Services Engine Services: PW1500G being able to focus on their core business. • Total Operational Support (TOS®) Airbus A300/A310 • Total Technical Support (TTS®) A300/A310 Line Maintenance • Total Base Maintenance Support (TBS®) Base Maintenance • Total Material Operations (TMO®) Component Services • Total Component Support (TCS®) Engine Services: JT9D, PW4000-94, GE CF6-80C2 • Total Engine Support (TES®) • Total Landing Gear Support (TLS®) Airbus A318 • Aircraft Leasing & Trading Support (ALTS®) A318 Line Maintenance A300 Base Maintenance Single Services Component Services Single Services, letter checks, engine over- Engine Services: hauls and repairs of single components CFM56 Completion form a unique range of products and services. • Aircraft Services Airbus A319 • Component Services A319 Line Maintenance • Engine Services Base Maintenance Component Services • Landing Gear Services A318 Engine Services: • VIP & Special Mission Aircraft Services CFM56-5, V2500-A5 Completion Special Services Lufthansa Technik offers products reaching Airbus A320/neo beyond standard manual MRO services. A320/neo Line Maintenance • Composite Repairs (ARC®) Base Maintenance A319 Component Services • Engine Parts & Accessories Repair (EPAR) Engine Services: CFM56-5, • Maintenance Management Services (MMS) V2500-A5, LEAP-1A (in prep.) • Logistics and maintenance training Completion -40-50 9 70 • AOG services 4 - + 4 e 3 Airbus A321 n 0 • Surface treatment i l 8 Line Maintenance

t Hotline A321 o

Original Equipment Innovation (OEI) H 24/7 Base Maintenance AOG desk A320neo Component Services Lufthansa Technik has successfully Engine Services: established a line of cabin products. CFM56-5, V2500-A5 • Cabin management and IFE systems Completion • Aircraft and cabin equipment Airbus A330 • Connectivity A330 Line Maintenance • Patient transport solutions Base Maintenance A321 Component Services Digital Services Engine Services: CF6-80, Lufthansa Technik provides innovative digital PW4000-100, Trent 700 platforms to support technical operations. Completion • AVIATAR Airbus A340 • manage/m® A340 Line Maintenance A330 Base Maintenance Please enter any desired search item Component Services into the capability finder – products, Engine Services: aircraft/engine types or part numbers – CFM56-5, Trent 500 to find the result quickly. The search Completion can also be refined by regions or ­Lufthansa Technik facilities. Airbus A350 A350 Line Maintenance, A340-300 Base Maintenance (in preparation) Component Services, Design Organization Engine Services: Across all of its services, Lufthansa Technik Trent XWB Completion supplements its offers with the capabilities of an Approved Design Organization: Airbus A380 • Major changes (STCs) in the areas of A380 Line Maintenance Base Maintenance structures, systems, cabin and avionics Component Services • Major repairs Engine Services: Trent 900 • Minor changes and minor repairs Completion • Flight conditions

A380 Lufthansa Technik Connection 2.2019 Products and services | 29

Boeing Regionals Airbus A220 Line Maintenance Component Services Engine Services: PW1500G

Airbus A300/A310 Boeing 737 CL/NG Bombardier Q400 Line Maintenance 737 CL/NG Line Maintenance Q-Series Line Maintenance Base Maintenance Base Maintenance Base Maintenance Component Services Component Services Component Services Engine Services: JT9D, Engine Services: CFM56-7B Engine Services: PW4000-94, GE CF6-80C2 Completion PW100, PW150

Airbus A318 Boeing 737 MAX Bombardier CRJ Q-Series Line Maintenance 737 MAX Component Services CRJ Line Maintenance Base Maintenance 737NG/MAX Further services Base Maintenance Component Services in preparation Component Services Engine Services: Engine Services: Engine Services: CFM56 LEAP-1B (in preparation) GE CF34 Completion

Airbus A319 Boeing 747 CRJ 700 Embraer Line Maintenance 747 Line Maintenance ERJ/E-Jets 135/145, 170/175, 190/195 Base Maintenance Base Maintenance Line Maintenance Component Services 737MAX Component Services Base Maintenance Engine Services: Engine Services: JT9D, Component Services CFM56-5, V2500-A5 PW4000, CF6-80C2 Engine Services: Completion Completion GE CF34

ERJ 190 Airbus A320/neo Boeing 757 Line Maintenance 757 Line Maintenance Base Maintenance 747-8 Base Maintenance Component Services Component Services Engine Services: CFM56-5, Engine Services: V2500-A5, LEAP-1A (in prep.) RB211-535 Completion Completion

Airbus A321 Boeing 767 Line Maintenance 767 Line Maintenance Business jets Base Maintenance 757 Base Maintenance Component Services Component Services Engine Services: Engine Services: CFM56-5, V2500-A5 PW4000-94, CF6-80C2 Completion Completion

Airbus A330 Boeing 777 ACJ Line Maintenance 777 Line Maintenance Airbus Corporate Jets Line Maintenance Base Maintenance 767 Base Maintenance Base Maintenance Component Services Component Services Component Services Engine Services: CF6-80, Completion Engine Services:

Boeing 777-9X PW4000-100, Trent 700 vorläu ge Zeichnung CFM56, V2500-A5 Completion Completion

Airbus A340 Boeing 777X BBJ Line Maintenance 777X in preparation Boeing Business Jet Line Maintenance Base Maintenance 777 Base Maintenance Component Services Airbus Corporate Jetliner Component Services Engine Services: Engine Services: CFM56-5, Trent 500 CFM56-7B Completion Completion

Airbus A350 Boeing 787 Bombardier Line Maintenance, 787 Line Maintenance Bombardier Challenger, Learjet, Base Maintenance (in preparation) Base Maintenance Global Express Component Services, Component Services Boeing Business Jet (BBJ)Line Maintenance Engine Services: Engine Services* Base Maintenance Trent XWB Completion Component Services Completion *schedule to be defined Engine Services: CF34

Airbus A380 MD-11 Embraer Line Maintenance MD-11 Line Maintenance EmbraerChallenge r Family Legacy, Lineage. Base Maintenance 787 Base Maintenance Line Maintenance Component Services Component Services Base Maintenance Engine Services: Trent 900 Engine Services: Component Services Completion CF6-80C2, PW4000-94 Engine Services: CF34

Embrear Executive Jets MD11 30 | Contacts Lufthansa Technik Connection 2.2019

Vice President Corporate Sales Vice President Americas Corporate Sales EMEA Frank Berweger Robert Gaag p +1-305-379-1222 p +49-40-5070-68406 [email protected] [email protected]

Let’s talk about solutions

Senior Director Corporate Sales Eastern Europe and CIS Senior Director Senior Director Dmitri Zaitsev Corporate Sales Corporate Sales p +49-40-5070-5404 USA and Canada Europe [email protected] Sahib Ajjam Georgios Ouzounidis p +1-305-677-5199 p +49-40-5070-5295 [email protected] [email protected]

Senior Director Senior Director Corporate Sales Corporate Sales Latin America Middle East and Africa and Caribbean Richard Haas Jörg Femerling p +49-40-5070-3053 www.lufthansa- p +1-305-379-2604 [email protected] technik.com/sales [email protected]

Our local country representatives

Americas Europe, Middle East and Africa Asia Pacific and Australia

United Arab Chile Belgium Emirates Australia Carlos Sotomayor Rudi Preud’homme Ziad Al Hazmi Lars Möslein p +56-2-2573-7770 p +32-2-752-8690 p +971-4-4057-557 p +61-475-943-334 carlos.sotomayor@ rudi.preudhomme­@ ziad.al-hazmi@ lars.moeslein@ lht.dlh.de lht.dlh.de lht.dlh.de lht.dlh.de

Italy United Kingdom India Emanuela Marabese Dan Hepworth Reshma Singh p +39-02-58571483 p +44-7812-091112 p +91-11-2568-7713 emanuela.marabese@ daniel.hepworth@ reshma.singh@ lht.dlh.de lht.dlh.de lht-services-india.com Lufthansa Technik Connection 2.2019 Contacts | 31

Affiliates and corporations Vice President Corporate Sales Asia Pacific Lufthansa Technik Lufthansa Technik Airfoil Services Gerald Steinhoff AERO Alzey Milan Phone +603-6145-3612 p +65-6733-5539 Phone +49-6731-497-0 Phone +39-02-585714-24 [email protected] [email protected] [email protected] customersupport@ www.airfoilservices.com www.lhaero.com lht-milan.com Head of Sales www.lht-milan.com VIP & Special­ Avionic Design Lufthansa Technik Phone +49-40-88187-0 Mission Aircraft Brussels Lufthansa Technik [email protected] Wieland Timm Phone +32-2-752-8660 Philippines www.avionic-design.de p +49-40-5070-2548 [email protected] Phone +63-2-855-9311 wieland.timm@ www.lufthansa- [email protected] Ameco Beijing lht.dlh.de technik.com/brussels www.lht-philippines.com Phone +86-10-6456-1122 ext 4100/4101 Lufthansa Technik Lufthansa Technik [email protected] Budapest Puerto Rico www.ameco.com.cn Phone +36-1-296-3000 Phone +1-787-230-7700 [email protected] [email protected] BizJet International www.lht-budapest.com www.lht-puertorico.com Phone +1-918-832-7733 [email protected] Lufthansa Technik Lufthansa Technik www.bizjet.com Component Services Services India Phone +1-954-440-7014 Phone +91-22-935-37409 Hawker Pacific [email protected] [email protected] Aerospace www.lht-component- www.lufthansa- Phone +1-818-765-6201 services.com technik.com/india [email protected] www.hawker.com Lufthansa Technik Lufthansa Technik Component Services Shannon Heico Aerospace Asia Pacific Phone +353-61-370-000 Phone +1-954-961-9800 Phone +852-3757-4450 [email protected] [email protected] [email protected] www.lufthansa- www.heico.com www.lufthansa- technik.com/lht-shannon technik.com/ltcsap IDAIR Lufthansa Technik Phone +49-40-5070-69416 Lufthansa Technik Shenzhen [email protected] Intercoat Phone +86-755-2777-5925 www.idair.aero Phone +49-4191-809-100 [email protected] [email protected] www.lht-shenzhen.com www.lht-intercoat.de INAIRVATION Phone +43-2644-21111 Lufthansa Technik [email protected] Lufthansa Technik Sofia www.inairvation.aero Landing Gear Phone +359-2-4601-777 Services UK [email protected] Phone +44-20-8589-1941 www.lht-sofia.com lumics [email protected] Phone +49-40-5070-61361 www.lht-landinggear-uk.com [email protected] Lufthansa Technik www.lumics-consulting.de Turbine Shannon Senior Director Lufthansa Technik Phone +353-61-365-512 Corporate Sales Logistik Services [email protected] | www.ltts.ie N3 Engine Southeast Asia and Phone +49-40-5070-5331 Overhaul Services Indian subcontinent [email protected] Phone +49-3628-5811-0 Lufthansa Technik Zang Thio www.ltls.aero [email protected] Vostok Services p +65-6733-9081 www.n3eos.com Phone +7-495-363-0102 [email protected] Lufthansa Technik ltvs.customer.service. Maintenance [email protected] Skeyos International www.lufthansa- Phone +49-151-17122474 Phone +49-69-696-141910 technik.com/vostok [email protected] [email protected] www.skeyos.com www.lufthansa- Lufthansa Technical Asia Pacific and Australia technik.com/ltmi Training Spairliners Phone +49-69-696-2751 Phone +49-40-5070-66499 Lufthansa Technik [email protected] [email protected] China Japan Malta www.ltt.aero www.spairliners.com Steven Wang Hidenori Sato Phone +356-2560-4000 p +86-10-6465-1593 p +81-45-309-2777 [email protected] Lufthansa Bombardier XEOS* steven.wang@ hidenori.sato@ www.lht-malta.com Aviation Services [email protected] lht.dlh.de lht.dlh.de Phone +49-30-8875-4600 www.xeos.aero Lufthansa Technik [email protected] | www.lbas.de Middle East Malaysia Phone +971-4-299-4443 Lufthansa LEOS 3D.aero Lem Sze Keng [email protected] Phone +49-69-696-8222 Phone +49-621-776-4604 p +601-2381-5352 www.lufthansa-technik. [email protected] [email protected] sze-keng.lem@ com/lht-middle-east www.lufthansa-leos.com www.3d-aero.com lht.dlh.de *in preparation Lufthansa Technik radomes Custom made. Straight out of the oven.

For over 20 years now we have been designing, developing, size or purpose. Radome solutions shield sensitive connectivity manufacturing and certifying radomes in–house, taking ad­ systems from environmental influences, thus ensuring you enjoy vantage of our state­of­the­art production facilities and manu­ a highly reliable and fast connection throughout your flight. facturing capabilities, including our autoclave. Today we can offer quality and cost­effective radome solutions for commercial, Learn more at special mission, VIP and business aircraft – regardless of type, www.lufthansa-technik.com/tios-radome

Lufthansa Technik AG [email protected] Call us: +49­40­5070­2665

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